Monster Media 1993 #2

home *** CD-ROM | disk | FTP | other *** search

/ Monster Media 1993 #2 / Image.iso / business / 911help.zip / 911HELP.DOC next >

Wrap

Text File | 1993-06-25 | 45KB | 974 lines

--------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- 9 1 1 H e l p Version 1.1 (c) June, 1993 July, 1993 by RAD Software PO Box 1991 Columbus, GA 31902-1991 (706)660-0119 Rad Delaroderie, author ************************************************************** ************************************************************** Finally! A commercial quality 911 Radio Dispatching computer program for an incredibly low price! ************************************************************** ************************************************************** --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ******************** Program Requirements ******************** IBM or compatible Hard Disk Drive DOS 2.1 or later ******************* Contact Information ******************* * PO Box 1991 Columbus, GA 31902-1991 (706)660-0119 * America Online (Rad IV) * CompuServe (72540,1174) * Columbus Connection BBS Columbus, GA 1-706-687-7309 RAD Software Area * DataLink Online Service Baton Rouge, LA 1-504-774-4223 RAD Software Area ************ Packing List ************ This package should contain at least the following files: 911Help.Exe (The executable program file) 911Help.Doc (This text file you're reading now) Catalog.Com (A catalog of RAD Software programs) If this is a mailed version of 911Help, then a convenient installation program (Install.Exe) is also included. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ******************* Program Description ******************* 911Help is a computer program designed to assist 911 Call Takers and Radio Dispatchers. It is a computerized version of an "incident card" system, or a dispatch log sheet, that has many advantages and enhancements over a typical paper method. 911Help is designed to be used by small to medium-sized agencies. It can track up to twenty fields units simultaneously. This should be sufficient for most agencies of up to 100 sworn officers or more. 911Help has an online help system/manual that can be accessed at any time with the <F1> key. The help system is both context-sensitive and index addressable. The manual is almost as complete as the information in this documentation you're reading now. 911Help has screen displays carefully designed to give you a summary at a glance of incidents pending, dispatched, handled, etc. You can also tell at a glance who is busy on call and who is available for a call. Clever use of color, highlighting, and flashing text gives you an immediate grasp of what's happening in the field at any moment. 911Help documents and archives all incidents on file permanently for later retrieval, statistical summaries, etc. It also maintains a historical personnel roster of units as they go on-duty and off-duty. These files and rosters can be accessed by two companion programs, 911Data, which lets you browse through historical records, and 911Stat, which performs powerful searches and statistical summaries. 911Help automatically updates its historical files daily. 911Help also writes data to a physical file the moment you enter it, so even if your computer system goes down because of a power loss, 911Help can resume with no information lost when power is restored. If you intentionally terminate the 911Help during pending activity, it will save all the pending information to special holding files. When you restart 911Help, it will detect and restore all pending data, continuing where you left off with no loss of information! 911Help was developed and written by a Police Captain with over twenty years of law enforcement experience in all aspects of police work. If you have any questions about 911Help, you will be contacted by the author himself, not a business or "service" representative. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ******************** Review Version Terms ******************** If this is a review version of 911Help, you are encouraged to use and evaluate it at no charge for a reasonable and limited period of time. You are even encouraged to copy and distribute the review version (not a registered version!) of 911Help for other agencies to evaluate. If you decide to use this program regularly, however, you are expected to order the program under the specified terms and conditions. *************************** Other RAD Software Programs *************************** Also available from RAD Software for Law Enforcement agencies is * Evidence, which is a powerful program designed to help you keep a court-quality database of evidence records with extensive and useful searching and report summary features. * Firearms, which maintains firearms qualification records of all of your officers shooting performances over the years. Other RAD Software programs are also available for the home/office, collectors, entertainment, and education. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ************************ To Install & Run 911Help ************************ If this is a mailed version of 911Help, an installation program has been included that can install the 911Help program files onto your hard disk drive automatically. To do this, place the original RAD Software floppy disk in your floppy disk drive. Assuming that your floppy disk drive is Drive A, type the following commands at the DOS prompt exactly as shown: a: (Press the Enter key) install (Press the Enter key) Upon successful installation, instructions on how to start the program are displayed on the screen, and a convenient means to print those instructions are provided. ***************** Doing it Yourself ***************** If, for whatever reason, you would rather install the 911Help program files yourself instead of letting the installation program do it for you, then carefully follow the below instructions: Assuming that your hard disk drive is Drive C, type the following at the DOS prompt exactly as shown: c: (Press the Enter key) md\911Help (Press the Enter key) cd\911Help (Press the Enter key) Put the original RAD Software floppy disk into your floppy disk drive and, assuming the floppy disk drive is Drive A and the hard disk drive is Drive C, type the following at the DOS prompt exactly as shown: copy a:\*.* c:\911Help (Press the Enter key) (If the floppy disk drive or the hard disk drive letters are different than assumed above, then substitute the letters appropriately.) --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- Remove the original RAD Software floppy disk from the floppy disk drive and put it away in a safe place. Assuming your hard disk drive is Drive C, type the following at the DOS prompt exactly as shown to start the 911Help program: c: (Press the Enter key) cd\911Help (Press the Enter key) 911Help (Press the Enter key) ****************** W A R N I N G ! ! ****************** After you use 911Help for awhile, you may notice that the program creates and manipulates other files. These files include Hold.UB Hold.IB and many other date related files that have a ".UB" or ".IB" file extension. If you attempt to manipulate, erase, or otherwise tamper with these files, you will cause permanent and irreparable harm to the integrity and accuracy, and perhaps the existence, of your incident and roster records! On the other hand, if you have been creating fictional incidents and units just to test and evaluate the 911Help program, you can easily "wipe the slate clean" of all previous records by typing the following at the DOS prompt exactly as shown: c: (Press the Enter key) cd\911Help (Press the Enter key) Del *.?B (Press the Enter key) This will erase ALL previous 911 activity records, and allow you to start from "square one" in building a historical record of your 911 activities from that date forward. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- **************************** 911Help Interface & Features **************************** 911Help has a very friendly and consistent interface that makes the program easy to learn and use. As its various screens are displayed, you will notice a certain consistency of format and methods of user choices. For instance, the top of the screen always tells you what section of the program you are in. The bottom row of the screen contains a list of your current choices, advisories, or brief instructions when necessary. The cursor control keys can be used to browse through lists displayed in the main portion of the screen, or to highlight one of several available choices that may be present at any particular moment. The <Enter> key selects and executes a choice. The <Esc> key is available to abort a procedure or return to your previous point. Highlighted "input boxes" appear with a flashing cursor at the leftmost position within the box, signalling that the program is waiting for you to begin typing something. These "input boxes" are fully editable, with appropriate functioning of the Insert/Overtype, Delete, Left Arrow, Right Arrow, Home, End, and Backspace keys. In most of the input boxes that appear, the program will offer a "default entry" already typed in for you that represents its best guess of what you would have wanted to type in the first place. If the default entry is what you were going to type anyway, you simply press the <Enter> key and the default entry is accepted. If the default entry is almost what you wanted but needs a little editing, use the editing keys to move the cursor and edit appropriately. For example, in all "time entry" fields, 911Help will offer the current time as a default that you simply have to press the <Enter> key to accept. You can, however, type in any other time if you wish. This feature is a real time saver that saves a lot of typing. 911Help has many similar examples of "default entries" that save you typing effort and time. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ************* Using 911Help ************* N O T E : I strongly suggest that you first start 911Help, and then refer to the screen and keyboard as you read the directions below. 911Help starts with a title screen containing author, copyright, and other information. If this is a review version of 911Help, an ordering screen will appear that allows you to conveniently print an order form simply by pressing the <Print Screen> key on your keyboard. 911Help then displays the I n c i d e n t B o a r d screen. The other main screen, by the way, is the U n i t B o a r d screen. The <Tab> key switches you back and forth between these two screens. Let's examine the functions of the two screens in more detail below-- The I n c i d e n t B o a r d screen provides you with an easy to grasp overall view of all incidents on record since midnight, and their current status. The screen displays a scrollable list of incidents, row by row, with the following information on each row, from left to right: Time Time Time Time Type Location Unit Received Dispatched Arrived Finished Call of Call Sent Each row that contains an incident entry will be a different color, depending on the status of that incident, as follows: * If the call has been received but not dispatched, that row will be a red color. If it is a high priority call, that row will also be flashing for immediate attention. * If the call has been received and dispatched, but the unit has not yet arrived, that row will be a purple color. * If the call has been received, dispatched, and the unit has arrived, that row will be a blue color. * If the call has been received, dispatched, and disposed of, that row will be a gray color. NOTE: You might wish to adjust the contrast and brightness of your monitor to make sure that the gray color is viewable. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- This color coding scheme is very easy to learn, and once you do, you can just glance at the Incident Board and have an instant overall grasp of what is going on at any given moment, which incidents needs attention, and with what priority. **************************************** Adding an Activity to the Incident Board **************************************** Contrary to popular belief, most activity logs are originated by a radio message from a field unit to the dispatcher, not by citizen phone calls for service! If you think about it, officer's traffic stops, computer checks, "follow-up" tasks, administrative and routine "en route to" court/gas/eat/jail/hospital/HQ trips, etc. actually account for more logging than calls received from citizens for police service! Even though they aren't what we would consider "field service" calls, they tie up that unit just as effectively, and must be logged in some manner to show that unit's current location and status. 911Help is designed with this fact in mind-- logging your units' activities, regardless of origination, is quick and easy! To add an activity to the Incident Board, you simply press the <Ins> (Insert) key. A large red "Incident Card" will pop up that contains all of the essential fields you need to properly document the activity. These fields are: Date Received 911Help automatically puts the current date and time Time Received: in these fields for you automatically! Type Call: Here you can enter whatever code your department uses to identify the type of call involved. If you want the call to be treated as a high priority or emergency call, append an exclamation mark to the code, and 911Help will display it on the Incident Board in a special way! Additional Here you may add any additional initial information Information: about the call, such as "may be in progress...", etc. Address/ Here you can enter the address/location of the Location: incident. Business Here you can add the name of the business/apartment/ Name: school/shopping center/etc. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- Beat/Area: Here you can enter the beat/area/section/zone or whatever designation your department uses. Complainant: Here you can enter the name of the complainant. If it's an officer initiated call, you can put "Officer", or his unit number-- or if you wish, you don't have to enter anything (if it's a traffic stop, for example, I wouldn't bother with this field at all). Contact at: If there is a complainant, you can put his/her phone number and/or location in this field. Incident You have three lines that you can use to enter info Notes: about the call as it develops, such as suspect data, wrecker/ambulance requests, etc. Unit If it's an officer initiated call, enter that Dispatched: officer's unit number. Otherwise, enter the unit you assign to handle the incident. Dispatch, Here you may enter the times appropriately. Note that Arrival, & 911Help will automatically enter the current time for Finished you when you cursor to this field so you don't have to Times: type anything! However, you can change the times if you wish (with certain restrictions noted later!) Important notes about adding an incident to the Incident Board: * The date received, time received, type call-- and either the address or business name-- fields MUST be completed before 911Help will accept the incident as a new entry to the board. If you have completed at least the above fields, you can press the <F10> key to add the incident to the Incident Board. 911Help will then return you to the Incident Board screen automatically. * Once 911Help has accepted an entry to the board, that entry cannot be deleted from the board. If the entry is legitimately invalidated for whatever reason (such as a duplicate call, disregarded call, etc.), enter a disposition time on the incident card and make a brief explanatory note in the disposition field. * As soon as 911Help has accepted a new entry to the board, the date received and time received fields cannot be changed. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ******************************** The Incident Board Highlight Bar ******************************** Once you've entered a few incidents to the Incident Board, you'll notice that there is a horizontal highlight bar (in light blue) that you can move with the <Up> & <Down> arrow keys among the existing incidents one row at a time. Also, the following cursor keys perform the functions as described below: <Home> Will move to and highlight the first entry since midnight <End> Will move to and highlight the most recent entry <PgDn> Will scroll through the incidents a screen page at a time from the earliest to the most recent incident <PgUp> Will scroll through the incidents a screen page at a time from the most recent to the earliest incident If you highlight any particular incident and then press the <Enter> key, the large red Incident Card will pop up that contains the complete information on that incident. What functions are available is dependent on the status of that particular incident. The first thing you might notice is that the date received and time received fields at the top of the card cannot be accessed or changed. Also, if the disposition field had been filled, then the dispatch time, arrival time, and finished time fields cannot be accessed or changed either. Using the <Up> & <Down> arrow keys, however, you can enter or edit the remaining fields. When you are finished adding/editing information on that card, press the <F10> key to update the card and 911Help will automatically return you to the Incident Board screen. Important notes about editing an Incident Card: * 911Help prevents you from entering information in certain fields but not others in an illogical fashion. For example, if you enter a dispatch time, then you must have a unit designated. If you enter an arrival time, there must be a dispatch time, and so forth. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- * If you access an Incident Card and no unit has yet been designated, 911Help will open the card with the cursor on the Unit Dispatched field. Also, a small box will pop up with a list of units that are current available for call from which you can choose! Note that you don't have to use one of the listed units; you can enter a unit not listed on the Unit Board, or you can even enter a unit who is currently assigned to another call, if you wish. 911Help will update that unit's status on the Unit Board automatically with the most recent update you provide. * If you access an Incident Card in which a unit has already been assigned, 911Help will open the card with the cursor on the Incident Notes field for you to log that unit's progress on that call. * To enter the dispatch, arrival, and finish times, just cursor down to that field and 911Help will automatically enter the current time for you! * When entering information in each field, the entry lines are fully editable; that is, you have full basic word processing capabilities, including: * <Ins> (Insert/Overtype) key * <Del> (Delete) key * <Home> & <End> keys * <> & <> (Left & Right Arrow) keys * <Backspace> key These keys behave in a manner typical of most word processors, so you will find them intuitive and easy to learn and use. Also, note that the <Up> & <Down> arrow keys move your cursor from one data field to the next. * The bottom of the screen always has directions of what other keys may be active at any given moment, and what functions they perform. Remember, if you ever wonder what to do next, look to the bottom of the screen for your current choices. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ******************************* The U n i t B o a r d Screen ******************************* The U n i t B o a r d Screen is the other main screen. This screen contain a row by row listing of up to twenty units, with the following information on each row, from left to right: Unit Beat Type Length of Time Location Number Assigned Call on this Call of Call Each row that contains an unit entry will be a different color, depending on the status of that incident, as follows: * If the unit is currently available for call, that row will be a yellow color. * If the unit is on call, that row will be a light blue color. You can just glance at the Unit Board and have an instant overall grasp of who is busy (and where and doing what), and who is available for call. ******************************* Adding a Unit to the Unit Board ******************************* The Unit Board has a blue horizontal highlight bar that you can move with the <Up> & <Down> arrow keys up and down the entire screen. To add a unit to the Unit Board, highlight any blank row and press the <Ins> (Insert) key. A large blue "Unit Card" will pop up that contains all of the essential fields you need to add the unit to the Unit Board. These fields are: Unit Number: Here you enter the unit's radio designation Beat/Area: Here you can enter the beat/area/section/zone or whatever designation your department uses. Officer(s): Here you can enter the name of the officer(s) assigned to this unit. Note/Comment: Here you can make any comments you wish to about this unit, its assignment, special notes, etc. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- On-Duty Date: Here you enter the appropriate date On-Duty & Off-Duty Times: Here you enter the appropriate times. I would suggest that, regardless of the planned schedule, you do not enter the off-duty time until that unit actually notifies you of end-of-shift. Important notes about adding a unit to the Unit Board: * Once you have entered the above information, you can press the <F10> key to add the incident to the Incident Board. 911Help will then return you to the Unit Board screen automatically. * Once a unit has been added to the Unit Board, it can be only be removed by transferring it to an archival file. In other words, once entered, you can't simply erase a unit; you can only transfer it to the historical record by doing the following: Highlight that unit with the highlight bar and press the <Enter> key. The blue Unit Card will pop up containing all the information concerning that unit. First make sure that the "Off- Duty Time" field is completed, and then press the <Esc> key. 911Help will then remove that unit from the Unit Board and transfer it automatically to an historical archive file. As noted above, if you highlight any particular row that has a unit listed and then press the <Enter> key, the blue Unit Card will pop up that contains the complete information on that unit. You can change any of the information on that card at any time you wish and then return to the Unit Board by pressing the <F10> key when you're finished. **************** Quitting 911Help **************** If you wish to quit 911Help, DO NOT just turn off the computer!! You should first "gracefully" quit the program by pressing the <Esc> key while in the Incident Board screen, and then press the "y" key to confirm your choice to quit. Once 911Help has updated all relevant files and then terminated itself, then you can safely turn the computer off if you wish. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ************************************** Notes to Administrators/Managers about certain program features of 911Help ************************************** The primary function of 911Help is to significantly assist the call taker and radio dispatcher. This, of course, leads to better unit accountability, faster response times, and-- in the long term-- better overall police service and a safer community. There are certain program features, however, that most administrators would also expect to see incorporated into 911Help. For example, when an incident card is initially opened, the "Date Received" and "Time Received" fields are automatically entered, although the program operator can change either or both during the initial entry of information. However, once an incident card has been added to the Incident Board and the program operator opens the card later to update information as the call progresses, the program operator can not change those two particular fields again! Also, let's say that an incident has been handled and the program operator makes a "Time Finished" and "Disposition" entry on the card. If that incident card is opened later for examination, the program operator will find that none of the time fields, including "Time Dispatched", "Time Arrived", and "Time Finished", can be changed. These special program features that restrict access to time and date fields protect call takers, dispatchers, and the department generally from citizens who may falsely accuse them of altering times when such an accusation benefits a citizen's complaint about a unit's response time or similar grievance. Finally, the moment an incident has been added to the Incident Board, it cannot be removed for any reason. If it turns out that no action is needed on the card (such as a duplicate call, a hoax, an inadvertent entry by the program operator, etc.), the program operator can put "n/a" in the "Unit Assigned" field, fill the "Time Finished" field, and explain the circumstances in the "Disposition" field, such as "Duplicate call...", etc. These program safeguards provide data integrity of all information and protects the department from any possible accusation of altering the record after the fact. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- *************** 911Data Program *************** As mentioned earlier, 911Help keeps records of all incidents and units roster information. Incident records are archived daily to historical files. Unit roster entries are archived to an annual file. A companion program to 911Help, called 911Data, lets you examine any of those historical files. You can also print out any of those records contained in the files if you wish. 911Data is provided free to any agency that orders a registered copy of 911Help. *************** 911Stat Program *************** 911Stat is a powerful analyzer that will look at any range of 911 incident data you select, and provide searching, sub-listing, statistical summaries, and averages for you. With 911Stat, you can, for example: * Create a list of all burglary calls handled by unit 217 in 1992 that resulted in a report being written * Create a list of all bank alarm calls dispatched to the National Bank & Trust Co. on Main St. during 1993 * Give you a summary of calls answered on beat 4, with total number of calls, average calls per day, etc. Can you imagine how powerful and useful such a program could be for managers and administrators? 911Stat is available as a separate program at a nominal fee. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ******************** Backing Up Your Data ******************** 911Help is capable of maintaining enormous amounts of important and irreplaceable information. If you are not an experienced computer user, then the importance of regularly backing up (copying for safekeeping) your data onto "backup floppy disks" cannot be over- emphasized. If you are an experienced computer user, then you are aware of the importance of backing up your data files but, if you are like many of us, you probably don't do it as often as you should. Either way, this can't be over-stressed. Your DOS manual explains how DOS's "Backup" and "Restore" commands can be used to back up your hard disk data regularly and fairly conveniently. If your prefer, there are many effective after-market utilities that also provide convenient backup services for you at reasonable cost. How often do you need to back up your hard disk? Ask yourself: Am I willing to deal with the consequences of losing a (day/week/month)'s worth of data that I put into the computer? Whatever length of time you decide is intolerable, you should backup your data AT LEAST that often. ***************************** Tampering with the Data Files ***************************** This warning has been stated earlier, but bears repeating: 911Help creates and manipulates historical files. The formatting of the data on these files, and the storage of the data itself, is performed by 911Help in a special manner. If you erase or attempt to change these files yourself, you will almost certainly cause corruption of your historical information in a manner that cannot be recovered or restored. Note, however, that it will cause no problem if you simply make copies of these files for safekeeping, so long as you don't erase, change, or misplace the original files on the C:\911Help\ sub-directory. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- ************ Registration ************ The registered version of 911Help is available for $99. 911Data is provided to registered users at no charge. The registered version of 911Stat is available for $59. All are available as a package for $129. Send a check or US$ money order to: RAD Software PO Box 1991 Columbus, GA 31902-1991 If you are evaluating a review version of 911Help, simply start the program, press any key to display the order form screen, and then press the <Print Screen> key on your keyboard to print a convenient order form. Also, pressing the <F1> at any time will cause the order form to appear for printing. If the above procedure is not possible, then be sure to specify your agency name, the program name(s), and what floppy disk size your computer system uses. Upon receipt, you will be shipped the latest registered version of 911Help with your agency name imbedded in the program itself. Also, you will be shipped the companion program-- 911Data-- at no charge, and 911Stat if you ordered it. Finally, the latest manual and hard disk installation program will also be included. NOTE: If you have ordered and received a registered version of 911Help, you acknowledge by your acceptance of the program that distribution of unauthorized copies to other persons or agencies exposes you and/or your agency to criminal and/or civil liability. --------------------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------- End of 911Help.Doc File