Please contact us at the number shown above if you're missing an issue. Be sure to include the name of the publication and your name and address. If there's been a mistake we'll do everything we can to reinstate your service as soon as we can, and if necessary add issues to your subscription to make up for any missing issues.
There are three main reasons an issue goes missing.
a. The Post Office - For some reason the Postal Service is not delivering copies of your magazine. Please contact us and verify the correct address is on file.
b. Non-Renewal - If we do not receive your renewal instructions before the address labels for the last issue on your subscription are generated you'll miss that issue. Because of the time frames involved (see table above) we must have your instructions well in advance of expiration. In general -- we can't guarantee continuous service later than two issues before expire. Your "expire issue" is usually shown on your address label, but remember that arrives usually during the previous calendar month (i.e., your February issue arrives in January). So, if your subscription expires with the February issue we need your instructions no later than December. You can call in or fax your renewal for faster service.
c. Non-Payment - When we receive your "bill-me" order we may send you one or more issues of the magazine in good faith. If we don't receive your payment we suspend your service. If you think this might be the case, please contact us immediately (we will accept your credit card number in payment of an outstanding invoice).
