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Can I... Performance Improvement Series
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TD01UW3.iso
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tc01_1.txt
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1995-09-12
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There has been a great emphasis on customer service in organizations, but the training focus
until now has been on the front-line customer service providers.
However it is critical that high levels of customer service are offered throughout an
organization regardless of whether the customer is internal or external, as:
1. The level of customer service internally will directly impact the level offered externally
2. Organizational efficiency can only be truly improved within an organization by ensuring
a strong customer focus
This course develops new and practical skills for anyone in an organization for whom providing
high levels of both internal or external customer service has been identified as a priority.
Though the content of the course is applicable to everyone it would most benefit those who have
not previously undertaken much formal customer service training.
The customer service model presented in the course is totally compatible with other customer
service programs and provides a solid introduction or foundation for further customer service
training.