World Book 2003/WB03D2SE.iso/data1.cab/Common/Readme.txt

Text File | 2002-07-25 | 30KB | 772 lines

__________________________

READ ME
World Book 2003 Deluxe
__________________________


TABLE OF CONTENTS


1. TROUBLESHOOTING THE WORLD BOOK APPLICATION

1.1 Install and Uninstall
1.2 Resolution Changes
1.3 Rapid Resume
1.4 Color Distortions
1.5 QuickTime Installation


2. RUNNING AND USING THE WORLD BOOK APPLICATION

2.1 Swapping Discs
2.2 Sticky Notes/Highlighter
2.3 "Can't Open a Database" Error Message
2.4 Wizards
2.5 Portions of World Book Screen are Displaying Incorrectly
2.6 Fonts Appear Scrambled
2.7 Out of Memory Messages while Using World Book
2.8 Using Word Processor within World Book
2.9 SETUP.LID Error Message
2.10 ARAISF.DLL Error Message
2.11 VBAJET32.DLL ERROR MESSAGE


3. HARDWARE SPECIFIC PROBLEMS

3.1 MWAVE Modem
3.2 Hewlett Packard Printers
3.3 Print Problems
3.4 STEALTH-64 Video 2001 Problem
3.5 Audio and Video
3.6 Monitor Settings


4. WORLD BOOK ONLINE UPDATES

4.1 Downloading
4.2 Problems Accessing Web Sites
4.3 Using AOL (16 Bit Dialer) With Windows 95
4.4 Using AOL 4.0, 5.0, or 6.0 to Download Online Updates
4.5 Problems Initializing Internet Service Provider with World Book
4.6 Multiple Instances of Browser
4.7 Unable to Launch Browser When Accessing the Web through World Book


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1. TROUBLESHOOTING THE WORLD BOOK APPLICATION


1.1 INSTALL AND UNINSTALL


Problem:  Some older video cards and drivers running under Windows 95
may cause the installation procedure to crash.

Solution:  If you have Version 5 or older of DirectX, upgrade to the
latest version of DirectX (currently Version 8), then resume the
installation procedure.  You can obtain the latest version of DirectX
free from http://www.microsoft.com/directx.


Problem:  I deleted the World Book directory from my hard drive, but I
did not use the uninstall feature. I reinstalled World Book, and now I
am having problems with the program.

Solution:  You must uninstall World Book using the uninstall feature.
To access uninstall for the World Book program:  select START; select
PROGRAMS; select WORLD BOOK 2003; select UNINSTALL WORLD BOOK.

NOTE:  If you reinstall World Book, please install the program in the
same directory it was installed previously.  For example, if you
originally installed World Book In the default directory "C:\Program
Files\wb03d2se," you would reinstall the program in the same
directory.


Problem:  I am receiving a "wb03d2se.exe is linked to missing export
MFC40.dll" error on my Gateway, AST or Dell system.  How do I bypass
this to run World Book?

Solution:  This happens primarily on the above listed computers.
However, if this has happened and you don't own a Gateway, AST or
Dell, follow the steps below.

When this problem occurs you will need to:
(1) Copy the MFC40.dll from the C:\Windows directory and Paste it in
the C:\Windows\System directory.
(2) Then be sure to reboot the system for the changes to take effect.
(3) Next, restart World Book.

Please follow the steps below if you need help with this process.
(1)    Click the Start button, and go to Programs.
(2)    Find Windows Explorer and click to open it.
(3) Find the Windows Folder and double click it.
(4) Scroll down on the right side until you find MFC40.dll
(5) Click MFC40.dll one time to highlight it.
(6) Go to Edit on the menu bar and click Copy.
(7) Go back to the right side of the Windows Explorer and scroll down
to the System folder. (This will be under the Windows folder).  Now
click the System folder one time with the right mouse button and click
Paste.
(8) Delete the old MFC40.dll file in the Windows folder.  Click the
MFC40.dll one time with the right mouse button and click Delete.
(9) Re-start your computer to let the changes take effect.


1.2 RESOLUTION CHANGES

Problem:  I changed my resolution when I had World Book open and now I
am experiencing screen errors.

Solutions:  Close World Book before you change your resolution.
Change your resolution and then restart World Book.  The program will
adapt to your new resolution.


1.3 RAPID RESUME

Problem:  Videos and animations play incorrectly.

Solution:  You may need to disable the RAPID RESUME feature on your
computer.  Please see your computer manual for instructions.


1.4 COLOR DISTORTIONS

Problem:  I am seeing color distortions when I move from one part of
the encyclopedia to another.

Solution:  Increase your screen setting from 256 colors to 16-bit high
color.


1.5 QUICKTIME INSTALLATION

Problem:  While installing QuickTime 4.0, the following error message
appears:  "Setup cannot open the destination file
"C:\WINDOWS\SYSTEM\QuickTime\QuickTimeAuthoring.qtx.  The file may be
in use by another application or marked read only.  Close the
application or change the file's read only attribute and try again."
When I select the ABORT button, another error message displays stating
that QuickTime setup is incomplete.

Solution:  This problem seems to be specific to Dell systems.  You
will need to delete all instances of QuickTime on your system in order
to install QuickTime 4.0.  To remove older versions of QuickTime from
your system, follow these steps:

(1) Click START
(2) Click SETTINGS
(3) Click CONTROL PANEL
(4) Click ADD/REMOVE PROGRAMS
(5) Scroll through the list of programs to find the QUICKTIME entry.
Click once to highlight the QuickTime entry and then click the
ADD/REMOVE button.
(6) A dialog box titled QUICKTIME UNINSTALL will appear.  Click on the
UNINSTALL EVERYTHING button.
(7) Reinstall the World Book program.  The QuickTime 4.0 installer
will now install successfully.


Problem:  While installing QuickTime 4.0, the following error message
appears:  "Setup cannot open the destination file
"C:\WINDOWS\SYSTEM\QuickTime\QuickTimeUpdater.exe.  The file may be in
use by another application or marked read only.  Close the application
or change the file's read only attribute and try again."

Solution:  This problem seems to be specific to Dell systems.  If you
encounter this error message, click the IGNORE button. The QuickTime
installer will complete.  You may see another error message stating
that the QuickTime program may not work.  This message is misleading.
QuickTime should work fine.


Problem:  After installing QuickTime 4.0 and rebooting the computer,
four QuickTime folder Windows appear with the five QuickTime shortcut
icons appearing inside.

Solution:  This is a rare issue in the Quick Time installer that
occurs after a reboot, and is resolved by simply closing the four open
windows.


2. RUNNING AND USING THE WORLD BOOK APPLICATION

2.1 SWAPPING DISCS

Problem:  You see a reference to Disc 2 and you change discs.  Then
you see an error message.

Solution:  Wait for the "Please Insert Disc 2" prompt before you
change discs.


Problem:  While in "Just Looking" I chose to insert Disc 2 and
received a CD Read Error. How do I prevent this error message from
appearing again?

Solution:  The problem occurs because Disc 2 was inserted before the
program asked for it.  To properly recover, simply go back to "Just
Looking" by inserting Disc 1, selecting something from within the
"Find" list or selecting "Clear" then "Random".


2.2 STICKY NOTES/HIGHLIGHTER

Problem:  Upon reentering World Book from the desktop I continuously
see the following  error message: "Sticky Notes and Highlights may be
corrupted."  What does this mean?

Solution:  This occurs when a proper shutdown has not been performed.
This message indicates that these files have been deleted.  To prevent
this, routinely exit the program properly.


Problem:  After changing the location of my Sticky Notes list, I place
a number of Sticky Notes.  The next time I open the World Book
program, the Sticky Notes list is blank.

Solution:  Any changes in Options will take effect in your next
session.  To assure the Sticky Notes are retained, exit and restart
the World Book program.


Problem:  I can not place more than 11 sticky notes to an article.

Solution:  The program allows you to enter 11 sticky notes per line in
an article.  To add more sticky notes to an article, move your cursor
down a few lines and continue to add additional sticky notes.


2.3 "CAN'T OPEN A DATABASE..." ERROR MESSAGE

Problem:  I get a message "Can't open a database created with a
previous version of your application."  What should I do?

Solution:  Contact World Book Technical Support for assistance.


2.4 WIZARDS

Problem: After running the Web Page Wizard HTML Page Viewer, a few Web
Page Wizard buttons stop working.  The buttons that stop working
include the Select File, Save to Diskette and/or Print.

Solution:  If you experience this problem, close the Web Page Wizard
and restart it.  The buttons will function normally again.


Problem:  If I try to run one of the Wizards while video is playing,
it causes the video to break up.

Solution:  Please remember to stop any video or audio from playing
before trying to run one of the wizards.


Problem: I can't see the buttons on the bottom of the Wizard screens.

Solution:  If you are using this product on a 14" monitor and the
Homework Wizards' bottom buttons are hidden behind the Windows
taskbar, then hide the Windows taskbar.


Problem:  When I try to view my pages in the Web Wizard, I get the
message "Can't locate file:  C:\Program Files\à"

Solution:  Do not use the # sign or other symbols in your file name
when you save a new project.


2.5 PORTIONS OF WORLD BOOK SCREEN ARE DISPLAYING INCORRECTLY

Problem:  Timeline display gets messed up if I switch from Banner to
Outline.

Solution:  This problem has been found on some Windows 2000 systems.
You may need to install Service Pack 1 for Win2K.

Problem:  Portions of my World Book screen are not displaying
correctly.

Solution:  This is most likely a resource issue with your computer.
If you have a variety of other programs open in the background while
running World Book, it's very likely that your system's resources are
all being used.  Please close some of the other programs which are not
being used.


2.6 FONTS APPEAR SCRAMBLED

Problem:  I'm having problems viewing text in the World Book program.

Solution:  There are three possible things that will cause scrambled
system fonts. The first is bad entries for the Font Substitutes table
in your WIN.INI file. The second is a corrupted version of a font
called 'Monotype Sorts'.  The third is a corrupted or crosslinked
version of the worldmath.ttf file.  Follow the steps below to fix the
problem.

Step One: Check Font Substitutes

(1) Open the WIN.INI file in the C:\WINDOWS directory.  This should
come up in Notepad.
(2) Click File | Save As...  and save the file as WIN.EDM, so you have
a backup file.
(3) Scroll down until you find the FontSubstitutes section.  Check to
ensure that the fonts listed below are assigned correctly.  If not,
change them to appear as below:

[FontSubstitutes]
Helv=Arial
Tms Rmn= Times New Roman
Times=Times New Roman
Helvetica=Arial
MS Shell Dlg=Arial

(4) Click File | Save As... and save it as the WIN.INI file.
(5) Restart Windows and try the program again.

Step Two: Check for Monotype Sorts
Note: This problem characteristically makes the affected system font
look like snowflakes.

(1) From the Windows Desktop, click Start, point to Settings and
select Control Panel.
(2) When this window opens, find and double-click the Fonts folder.
(3) This will open a window displaying all the fonts installed to the
system.
(4) Choose the View pull-down menu at the top of the window and select
Arrange Icons and By Name.
(5) Scroll to the 'M's and see if there is an entry for Monotype
Sorts. If you find it, click it once to highlight it and then press
Shift and Delete on your keyboard.
(6) Close all windows and restart the machine.

Step Three: Remove Worldmath.ttf

(1) Uninstall World Book through it's program group in the Start Menu.
(2) Complete steps one through four for Step Two, so that you can see
all the fonts in the system.
(4) Scroll to the 'W's and click worldmath.ttf once to highlight it,
then press Shift and Delete on the keyboard to remove it.
(4) Close any open windows.
(5) Click Start, point to Programs, then Accessories, and System Tools
and select Scandisk. Run a standard scan and let it automatically fix
the errors.
(6) Reinstall World Book.


2.7 OUT OF MEMORY MESSAGES WHILE USING WORLD BOOK

Problem:  After using World Book for approximately 20 minutes, I start
receiving an out of memory message.

Solution:  This is most likely caused by a low swap file (or hard
drive space).  Check you hard drive(s) to see if you have enough hard
drive space.  Please use the following as minimum guides.  If you have
16MB of RAM on your machine, you need to have at least 10MB of free
hard drive space. If you have 32MB of RAM on your machine, you need to
have at least 20MB of free hard drive space.  Try to free up some
additional hard drive space to eliminate this problem.


2.8 USING WORD PROCESSOR WITHIN WORLD BOOK

Problem:  I'm using my Word Processor program within World Book and
sometimes I can't get it to open from the Tools menu.

Solution:  With some word processors, when you open the word processor
and then try re-opening it later it remains in the background.  This
problem happens with some older versions of certain word processors.
You have a few choices: (1) switch to a different word processor (2)
open the current word processor by selecting it from the minimized
state in the task bar (3) use the default World Book Notepad word
processor.


2.9 SETUP.LID ERROR MESSAGE

Problem:  I got an error SETUP.LID while installing World Book.

Solution:  The SETUP.LID error is typically caused by your system
using older 16-bit or DOS CD- ROM drivers. Windows 95/98 uses 32-bit
drivers - which are required for normal usage of your hardware - and
installation of this product. The information below will step you
through determining if the necessary drivers are installed. If no
drivers are loaded you will also be lead through the steps in trying
to install those drivers. In the event that the installation of the
drivers is unsuccessful you will need to contact the manufacturer.

To determine if the 32-bit drivers are installed, follow these
instructions:

(1) Click Start | Settings | Control Panel.
(2) Double click on the System icon. A window will appear titled,
System Properties.
(3) Near the top of the window, click on the Device Manager tab.
(4) The first thing you should see is Computer in the list of devices.
(5) The next thing "should" be CD-ROM. If you do not find CD-ROM in
the Device Manager list you do not have the necessary system software
installed.
(6) Close the System Properties window.
(7) Close the Control Panel.

If your system does not appear to be using 32-bit drivers, then you
will need to update them. Most popular CD-ROM drivers can be
automatically detected by Windows. To do this, you will need to first
disable your older 16-bit drivers. The instructions below detail this
process.

To disable your 16-bit drivers and then perform an new hardware
search, follow these instructions:

(1) Click Start | Run.
(2) Type: COMMAND then click OK.
(3) At the DOS-PROMPT, type CD \ then press Enter.
(4) Type REN AUTOEXEC.BAT AUTOEXEC.EDM then press Enter.
(5) Type REN CONFIG.SYS CONFIG.EDM then press Enter.
(6) Type EXIT then press Enter.
(7) Click Start | Shutdown.
(8) Select the Restart option.
(9) Click on the YES button to restart the computer.
(10) Once the computer has restarted and you are returned to Windows,
Click Start | Settings | Control Panel.
(11) Double click the ADD NEW HARDWARE icon.
(12) Due to the various versions of Windows, the Add New Hardware
Wizard will appear differently on each machine.  Be sure to carefully
read the instructions on the screen. At some point you will be asked
if you want to choose the hardware or to let Windows detect it for
you. Select the Let Windows Detect Your Hardware option.

If the CD-ROM drive is still not detected you will need to contact
your local dealer or manufacturer. The instructions below detail
returning your system to its original configuration (using the 16-bit
drivers).

To restore your 16-bit drivers, follow these instructions:

(1) Click Start | Run.
(2) Type COMMAND in the Open box, then click OK.
(3) At the DOS-PROMPT, type CD \ then press Enter.
(4) Type REN AUTOEXEC.EDM AUTOEXEC.BAT then press Enter.
(5) Type REN CONFIG.EDM CONFIG.SYS then press Enter.
(6) Type EXIT then press Enter.
(7) Click Start | Shutdown.
(8) Select the Restart option.

Your system has now been returned to its original state. You will need
to contact the manufacturer of your system or CD-ROM drive to obtain
the required 32-bit drivers.


2.10 ARAISF.DLL ERROR MESSAGE

Problem:  The first time I double-clicked on the World Book desktop
icon, I got an error message regarding ARAISF.DLL.  How can I resolve
this?

Solution:  Try to open the World Book program from the World Book
program folder (example c:\program files\wb03d2se.)  Look for the file
with the extension .exe and double click on it.  The World Book
program should run fine.  Delete the shortcut on the desktop and
create a new desktop shortcut.


2.11 VBAJET32.DLL ERROR MESSAGE

Problem:  I'm getting an error message that states "The VBAJet32.dll
failed to initialize when called. Try installing the application that
returned the error."  How can I fix this?

Solution:  You need to include a file called Expsrv.dll to your
system.  The file can be downloaded from
http://www.itbsolutions.com/downloads/vbajet.zip.  Extract the
Expsrv.dll file to your Windows/System directory.


3. HARDWARE SPECIFIC PROBLEMS

3.1 MWAVE MODEM

Problem:  I am having trouble using the World Book application with my
MWAVE modem. What can I do?

Solution:  Problems encountered with the MWAVE card have been limited
to the M series Aptiva PC's. The most common problem is that after
World Book is installed, you will see an error message when trying to
configure their ISP.  To fix this problem, restart Windows. Then go to
the MWAVE program group and open it.  Double click the MWAVE modem
icon, go to "Options" then "Settings" and check the box that says,
Start MWAVE. This action will reactivate the COM port and allow you to
initialize the modem.


3.2 HEWLETT PACKARD PRINTERS

Problem: I am having problems with my HP 500 series printer. What can
I do to make it work properly?

Solution:  Install an older driver such as the 500c.  Call Hewlett
Packard and request an older driver, or download the driver from
http://hpcc997.external.hp.com/cposupport/indexes1/djpr.html NOTE: The
HP 500C driver is a black and white driver. However, in Windows 95 it
will enable the user to print in color. It is strongly recommended
that the user consult Hewlett Packard when installing a new driver.


Problem:  World Book crashes when I attempt to print a Timeline.

Solution:  This is a printer driver problem that occurs with the HP
LaserJet 4000 Series PCL 6.  Please select another printer driver such
as PS or PCL5e.


3.3 PRINT PROBLEMS

Problem:  A picture prints half on one page and half on a second page.

Solution:  Click START at the bottom of the screen; select SETTINGS,
select PRINTERS; click FILE, select PROPERTIES; change the dithering
quality to FINE.


Problem:  Bold characters print strangely with Kyocera printer.

Solution:  Use a generic HP driver (HP Laser Jet 3 emulation and HP
Laser Jet 3 driver) to correct this problem.


Problem:  The print dialog box is printing on top of my Wizard
printouts.

Solution:  This problem occurs when using the Windows 2000 Unidrivers
that are included with Windows 2000.  To fix this problem, go to HP's
web site (http://www.hp.com) and download the HP Win2000 printer
driver.  This problem should clear up once the HP Win2000 printer
driver is installed.


Problem:  "Out of Memory" error message appears when printing from
Chart Wizard.

Solution:  This problem occurs if you click the Print button and OK
button two times in a row.  To fix this problem, close the Wizard
program.  The next time you print something from a Wizard, please
click only one time on the Print button.


3.4 STEALTH-64 VIDEO 2001 PROBLEM

Problem:  When I enlarge the Distance Calculator, the globe image
becomes distorted.

When I create a timeline in the Timeline Wizard and select a picture,
a black square appears where my selected picture should be.  The
scroll bar area, with the up and down arrows, is also blacked out.

Solution:  This is a video driver problem on a Stealth-64 video 2001
board.  This board uses the S3 chip set.  Updating your video driver
will fix the problem.  You need to identify which chip you have using
the S3 Chip Identify Utility and download the latest driver from the
S3 web site.  Their web site address is www.s3.com. Go to the "Drivers
and Utilities" section and download the S3 Chip Identify Utility and
the updated drivers for the various chips.


3.5 AUDIO AND VIDEO

Problem:  Why am I having difficulty playing sounds, animations,
videos or simulations?

Solution:  World Book requires Quick Time 4.1.2.


Problem:  The media window turns magenta in color when I attempt to
play a video or animation.

Solution:  Open QuickTime and change the video setting to Safe Mode.


Problem:  I can not access the video controls in the Media Window
because they are cut off by the Windows Task Bar.

Solution:  You will encounter this problem in the Media Window when
your resolution is set to 800 x 600.  To resolve this problem, turn on
the Auto Hide feature for the Windows Task Bar or select the "Reduce
Image" button in the Media Window to reduce the size of the media
piece.


Problem:  Other programs previously installed on my computer that
included videos no longer play.

Solution:  World Book includes QuickTime for Windows, version 4.1.2.
Some older programs may not support this release of QuickTime.



3.6 MONITOR SETTINGS

Problem:  I am having problems viewing my Distance Calculator or other
media.

Solution:  World Book does not support 24-bit color.  You must select
16-bit (or lower) color from your monitor display settings.  Open
CONTROL PANEL and select DISPLAY.  Follow the instructions to set up
your computer's display.


4. WORLD BOOK ONLINE UPDATES

4.1 DOWNLOADING

Problem:  While downloading, you disconnect the World Book program and
it stops responding.

Solution:  Do not disconnect or terminate your ISP session while the
World Book program is downloading information.


4.2 PROBLEMS ACCESSING WEB SITES

Problem:  While using World Book, I am unable to access web sites and
I see the following message:

"Unable to launch your web browser.  If your web browser is running,
close it and try your selection again.  If no web browser is running,
there may be low resources available.  Close other applications and
try your selection again."

Solution:  First, verify that your configured browser is still
installed.  If this does not work, go to the Web browser field of the
Configuration dialog box.  Check if your web browser contains a long
file name.  If it does, you may need to change the path to DOS (8-
character) files names.
For example, if your command line says:  c:\Program
Files\Netscape\Netscape.exe
Change the path to:  c:\progra~1\netscape\Netscape.exe


4.3 USING AOL 3.0 (16 BIT DIALER) WITH WINDOWS 95

Problem:  I am having problems using the AOL 3.0 (16 bit dialer) in a
Windows 95 environment with World Book.  What should I do?

Solution: If you are experiencing problems using the AOL 3.0 (16 bit
dialer) package under Windows 95, you should upgrade your old AOL 3.0
(16 bit dialer) to the new AOL for Windows 95.  To access the AOL for
Windows 95 upgrade instructions, use the keyword UPGRADE.  After
upgrading, make sure to restart World Book and reconfigure your
Internet Service Provider by selecting Direct Internet Connection.


4.4 USING AOL 4.0, 5.0, OR 6.0 TO DOWNLOAD ONLINE UPDATES

Problem:  I am having problems configuring AOL 4.0, 5.0, or 6.0.

Solution:  To use World Book with your AOL 4.0, 5.0, or 6.0 software,
you will need to configure World Book to use a Direct Internet
Connection.  To configure World Book to use a Direct Internet
Connection, follow these instructions:

(1) Launch World Book.
(2) Click Topics under the Search menu
(3) Click the Online pull-down menu and select Configure.
(4) Click the Configure button next to Internet Service Provider.
(5) Select Direct Internet Connection.
(6) Click the Configure button
(7) Click OK to close the Configure window.
(8) Close World Book.

After making this configuration change, you can perform an online
update by performing the following steps:

(1) Launch the AOL software and connect as you normally do.
(2) Minimize the AOL program - do not exit it.
(3) Launch World Book and perform any online functions or updates.
(4) When you are done updating, close World Book, then AOL.


4.5 PROBLEMS INITIALIZING INTERNET SERVICE PROVIDER WITH WORLD BOOK

Problem:  I keep getting the following message every time I start the
World Book application:  "! A problem has occurred initializing your
Internet service provider.  Online services will be disabled until
Windows is restarted"

Solution:  If you have tried to restart World Book or Windows, and the
error persists, there is a problem with your Internet Service Provider
(ISP) configuration.

This can happen when AOL is re-installed or through one of their
Automatic Updates.  It will be necessary to edit your Windows Registry
to clear the configuration information World Book is using to connect
to your ISP.  Be VERY careful, and follow these instructions EXACTLY.
If you incorrectly edit the Windows registry, you could damage your
system configuration file. If you are uncomfortable doing this, call
Technical Support and have them walk you through the procedure.

First, make sure that World Book is closed before you edit the
registry:
(1) Click Start on the Windows Task Bar and Select Run...
(2) Type REGEDIT in the Open: field of the Run dialog and press enter.
(3) Click the "+" sign next to "HKEY_CURRENT_USER".
(4) Click the "+" sign next to "Software".
(5) Click the "+" sign next to "IBM".
(6) Click the "+" sign next to "TrueIP".
(7) Highlight the World Book product you have installed (for example:
wb03d2se) by clicking on the word (wb03d2se) or the little folder next
to it (*not the "+" sign!*)  (Note: The Window on the right should
show "(Default)", "Authorization", and "Current Isp" under the Name
column.)
(8) If you are sure you followed the above instructions exactly, press
the Delete key on your keyboard and click "Yes" when asked "Are you
sure you want to delete this key?".
(9) Close the Registry Editor application.
(10) Restart World Book.

The error message should not re-appear.  It will be necessary for you
to re-configure World Book for the correct ISP configuration.  Please
refer to your World Book documentation for instructions on configuring
for your ISP.


4.6 MULTIPLE INSTANCES OF BROWSER

Problem:  I've selected the check box to only launch one browser at a
time, but each time I select a website, World Book launches a new
instance of my browser.  Why is that?

Solution:  On certain versions of older browsers this function will
not work.  Please remember to close older instances of your browser to
save system resources.


4.7 UNABLE TO LAUNCH BROWSER WHEN ACCESSING THE WEB THROUGH WORLD BOOK

Problem: On operating systems Windows 95 or Windows 95a, when clicking
on a link in Web Sites or World Book on the Web, a message appears:
"Unable to launch your web browser.  If your web browser is running,
close it and try your selection again.  If no web browser is running,
there may be low resources available. Close other applications and try
your selection again."

Solution:  Once you have verified that you have the resources
available, then it is possible that your web browser is incompatible
with Windows 95 and 95a. You may have difficulty connecting to Web
Sites or World Book on the Web when using Netscape as your browser,
and particularly Netscape 4.05 and 4.7.  To avoid this message,
download Microsoft's Internet Explorer to use as your web browser.
This message should not occur when running Internet Explorer version
2.0 or greater.  For Windows 95 and Windows 95a, downloading Internet
Explorer 4.01 Service Pack 2 should enable World Book to launch your
web browser.  Download Internet Explorer from
http://www.microsoft.com/windows/ie/download/default.htm.

__________________________

rmd2se(5) û 04/30/01