Computer Buyer 1998 July/dpcb0798.bin/Internet/Demon/TURNPIKE.1/SUPPORT.TXT

Text File | 1997-04-28 | 21KB | 587 lines

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              SUPPORT.TXT for Microsoft Internet Explorer 3.02a
                       For Microsoft Windows 3.1
                                May 1997
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               (c) Copyright Microsoft Corporation, 1996



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CONTENTS
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Microsoft Technical Support
  Primary Support Options
  Priority Support Options
  Product Support Worldwide



Microsoft Technical Support
===========================

In the event you cannot install Microsoft Internet Explorer, please
refer to the support offerings below. Microsoft's support offerings
are available in the United States and Canada and range from no-cost
and low-cost online information services (available 24 hours a day,
7 days a week) to annual support plans. Please check the Support.txt
online document for detailed information or visit our Web site at
http://www.microsoft.com/Support/

Note
* The services and prices listed here are available in the United
  States and Canada only. Services and prices outside these countries
  may vary. Microsoft support services are subject to Microsoft's
  then-current prices, terms, and conditions, which are subject to
  change without notice.


Primary Support Options
-----------------------

The first place to go for support from Microsoft, Primary Support
includes variety of no-cost services to answer your support questions
and help you get the most out of your Microsoft products.

Online Support:    http//www.microsoft.com/support/

Online support uses Microsoft's own cutting-edge technology to help
you gain access to the most relevant technical information and
resources to answer your support questions. Discuss issues and
solutions with other Microsoft customers over the Internet. Or
select technical articles, programming aids, or commonly asked
questions from a variety of Microsoft's technical databases. Visit
our Online Support site today.

Technical Information Services
If you don't have access to the Internet or you are more familiar
with phone, fax, modem, or mail, Microsoft offers additional
technical information resources other than the World Wide Web.

* Microsoft Download Service (MSDL): Gives you access to Microsoft's
  electronic technical library, containing sample programs, device
  drivers, patches, software updates, and programming aids. Direct
  modem access to MSDL is available in the United States by dialing
  [phone]. The service is available 24 hours a day, 365 days
  a year. Connect information:  1200, 2400, 9600, or 14400 baud; no
  parity, 8 data bits, and 1 stop bit. In Canada, dial [phone];
  connect information:  1200 to 28800 baud, no parity, 8 data bits,
  1 stop bit.
* Microsoft FastTips: An automated toll-free telephone service that
  gets you quick answers to common technical questions in addition
  to technical articles by telephone, fax, or mail. To access
  FastTips or to receive a map and catalog, call [phone].

No-Charge Phone Support with a Technical Engineer
If you still need answers to your technical questions, Microsoft
offers no-charge, toll-call phone support for 90 days after your
first support call for Internet Explorer.

* In the United States, please call [phone], 6:00 A.M. and
  6:00 P.M. Pacific time, Monday through Friday, excluding holidays.
* In Canada, please call [phone] between 8:00 A.M. and 8:00
  P.M. Eastern time, Monday through Friday, excluding holidays.

Note
* If your Microsoft product was preinstalled or distributed with
  your personal computer or provided by an Internet service provider
  (ISP), the personal computer manufacturer or ISP is responsible
  for providing your product support. Please contact the manufacturer
  or source from which you obtained your Microsoft product for
  support information.


Priority Support Options
------------------------

You can purchase additional support and after-hours access to a
Microsoft technical engineer with Priority Desktop Support. In the
United States, you can purchase Priority Desktop Support as follows:

* To purchase an annual contract of support incidents for usability
  issues, or for more information about Microsoft Priority Desktop
  Support, call [phone], 6:00 A.M. to 6:00 P.M. Pacific time,
  Monday through Friday. Technical support is not available through
  this number.
* To purchase Priority Desktop Support per incident for a fee of
  US$35 per call, call [phone] or [phone], 24 hours
  a day, 7 days a week.

In Canada, you can purchase Priority Desktop Support as follows:
* To purchase an annual contract or to pay per incident for a fee
  of CDN$45 per call, or for more information about Microsoft
  Priority Desktop Support, call [phone], 8:00 A.M. to
  midnight, Eastern time, 7 days a week, excluding holidays.

Note
* Support fees for the 800# calls will be billed to your VISA,
  MasterCard, or American Express credit card. Support fees for
  the 900# calls will appear on your telephone bill.


Product Support Worldwide
-------------------------
If you are outside the United States and have a question about a
Microsoft product, first:

* Consult the documentation and other printed information included
  with your product.
* Check online Help.
* Check the Readme documents that come with your product disks.
  These files provide general information that became available
  after the books in the product package were published.
* Consult electronic options such as CompuServe forums or bulletin
  boards, if available.

If you cannot find a solution, you can receive information about
how to obtain product support by contacting the Microsoft subsidiary
office that serves your country.

Calling a Microsoft Subsidiary Office
When you call, you should be at your computer and have the
appropriate product documentation at hand. Be prepared to give the
following information:

* The version number of Microsoft product that you are using.
* The type of hardware that you are using, including network
  hardware, if applicable.
* The operating system that you are using.
* The exact wording of any messages that appeared on your screen.
* A description of what happened and what you were doing when the
  problem occurred.
* A description of how you tried to solve the problem.

The following list contains Microsoft subsidiary offices and the
countries they serve. If there is no Microsoft office in your
country, please contact the establishment from which you purchased
your Microsoft product. This list provides only basic technical
support phone and fax numbers; other services such as BBS and sales
numbers may be available. Support policies may vary by country.


Area                Telephone Numbers
____________________________________________________

Argentina        Microsoft de Argentina S.A.
                        Technical Support: (54) (1) 314-0560
            Customer Service: (54) (1) 819-1900
            Fax: (54) (1) 819-1921


Australia        Microsoft Pty. Ltd.
            Technical Support: (61) [phone]
            Fax: (61) [phone]
            Installation Support: (61) [phone]
            Bulletin Board Service: (61) [phone]

Austria            Microsoft Ges.m.b.H.
            Standard Support: Installation and Handling
                Windows: 0660-6510
            Phone: [phone]
            Fax: [phone]
            Information: 0660-6520
            CompuServe: GO MSEURO (Microsoft Central Europe)
            General information about the Microsoft
                Support Network in Central Europe:
                              Fax: [phone]

Belgium            Microsoft NV
                        Phone: [phone]
            Fax: [phone]
            Microsoft Information Center: [phone]
            CompuServe: 02-2150530 (GO MSBEN)
            Bulletin Board: [phone]
              (14400/1200/2400/9600 baud, 8 bits, no parity, 1 stop bit, ANSI
              terminal emulation)
            Technical Support:
                            [phone] (Dutch-speaking)
                            [phone] (English-speaking)
                            [phone] (French-speaking)

Bolivia
See Argentina

Brazil            Microsoft Informatica Ltda.
                        Phone: (55) (11) 514-7100
            Fax: (55) (11) 514-7106 or -7107
            Technical Support Phone: (55) (11) 871-0090
            Technical Support Fax: (55) (11) 262-8638
            Technical Support Bulletin Board Service: (55) (11) 872-4106
            Technical Support Fax: (55) (11) 871-4701

Canada            Microsoft Canada Inc.
            Phone: [phone]
            Customer Support Centre: 1 [phone]
            Microsoft Support Network:
                Standard Technical Support Phone:
                                1 [phone]
                Priority Support Information:
                1 [phone]
                Text Telephone (TT/TDD):
                1 [phone]
            Technical Support Bulletin Board Service: 1 [phone]

Caribbean        Microsoft Caribbean, Inc.
            Phone: [phone]
            Technical Support: [phone]
            Fax: [phone]

Central America
See Latin America

Chile            Microsoft Chile S.A.
                    Phone: [phone]
            Fax: [phone]
            Personal Operating Systems:
              Phone: [phone]
              Fax: [phone]
            Customer Service: 56-2-800-213121

Colombia        Microsoft Colombia
            Phone: [phone]
            Technical Support: [phone]
            Fax: [phone]

Czech Republic          Microsoft s.r.o.
                        Phone (+42) (2) 611 97 111
            Technical Support: (+42) (2) 2150 3222
                or 53 52 56
            Fax: (+42) (2) 611 97 100

Denmark            Microsoft Denmark AS
                        Technical Support: (45) (44) 89 01 11
            Phone: (45) (44) 890 100
            Fax:  (45) (44) 685 5104
            Microsoft FaxSvar: (45) (44) 89 01 44
            Microsoft BBS: (45) (44) 66 90 46
              (Document 303030 in FaxSvar contains detailed instructions)
            Microsoft MSDL:  (45) (44) 66 90 46
            Microsoft FastTips: (45) (44) 89 01 44

Dubai                   Microsoft Middle East
            Phone: [phone]
            Fax: [phone]

Ecuador            Corporation Microsoft del Ecuador S.A.
                        Phone: (593) (2) 460-447, (593) (2) 460-451
            Customer Service: (593) (2) 460-453, (593) (2) 460-458
            Technical Support: (593) (2) 463-094

England
See United Kingdom

Finland            Microsoft OY
                        Phone: (358) (90) 525 501
            Fax: (358) (90) 522 955
            Technical Support Phone: (358) (90) 525 502 500
            Microsoft FaxSvar: (46) (0) 8-752 29 00
              (Information in Swedish and English)
            Microsoft BBS: (46) (0) 8-750 47 42
              (Information in Swedish and English)
            Microsoft MSDL:     (358) (90) 455 03 66
            Microsoft FastTips: (358) (90) 525 502 550
            For Technical Support, please contact your
                local dealer.

France            Microsoft France
            Phone: (33) (1) 69-86-46-46
            Fax: (33) (1) 64-46-06-60
            Technical Support Phone: (33) (1) 59-85-96-33 (Province)
              or (33) (3) 49-49-49-57
            Technical Support Fax: (33) (1) 69-28-00-28

French Polynesia
See France

Germany            Microsoft GmbH
            Phone: [phone]
            CompuServe: GO MSEURO (Microsoft Central Europe)
            Bulletin board, device drivers, tech notes:
              Btx: *microsoft# or *610808000#
            Standard Support: Installation and Handling
                            Windows: 089-3176-1110
                            Windows 95: 089-3176-1115
            Fax: [phone]
            General information about the Microsoft
                Support Network in Central Europe:
                  Fax: [phone]

Greece            Microsoft Hellas, S.A.
            Phone: [phone] through (30)(1) 6806-779
            Fax: [phone]

Hong Kong        Microsoft Hong Kong Ltd.
                        Technical Support: (852) 2804-4222
            Fax: [phone]
            Product Support Faxback Service: (852) 2535-9293

Hungary            Microsoft Hungary
                        Phone: [phone]
            Fax: [phone]
            Technical Support: [phone] (2MSINFO)

Iceland
See Denmark

India                   Microsoft India
            Phone: (01) (91) 646 0694, 646 0767, 646 0813
            Fax: (011) (91) (11) 646-0813

Indonesia               Indonesia - Jakarta
                        Technical Support: (6221) 572-1060
                        Fax: [phone]
Ireland
See United Kingdom

Israel            Microsoft Israel Ltd.
            Phone: [phone]
            Fax: [phone]

Italy            Microsoft SpA
            Phone: (39) (2) 7039-21
            Technical Support: (39) (2) 7039-8351
            Fax: (39) (2) 7039-2020
            Bulletin Board: (39) (2) 7030-0102

Japan            Microsoft Company Ltd.
                        Technical Support: (81) (424) 41-8700
            Fax: (81) (3) 5454-7955

Korea            Microsoft CH
            Phone: (82) (2) 531-4500
            Fax: (82) (2) 531-1724
            Technical Support: (82) (2) 563-0054
            Technical Support Fax: (82) (2) 531-4600
            Bulletin Board Service: (82) (2) 538-3256

Latin America           Microsoft Latin American Headquarters (USA)
                        Phone: [phone]
            Fax: [phone]
            Customer Service: [phone]
            Technical Support: [phone]

Liechtenstein
See Switzerland (German-speaking)

Luxembourg        Microsoft NV
                        Phone: [phone]
            Microsoft Information Center:  [phone]
            CompuServe: [phone] (GO MSBEN)
            Bulletin Board: [phone]
              (1200/2400/9600/14400 baud, 8 bits, no parity, 1 stop bit, ANSI
              terminal emulation)
            Technical Support:
                            [phone] (Dutch-speaking)
                            +32+2-502 34 32 (English-speaking)
                            +32+2-513 22 68 (French-speaking)

Malaysia (SP)        Microsoft (Malaysia) Sdn Bhd
            Phone: [phone]
            Fax: [phone]

Mexico                  Microsoft Mexico, S.A. de C.V.
            Technical Support:
                Operating Systems: (52) (5) 325-0912
            Fast Tips: (52)(5) 237-4894 (24 hours x 365 days service)
            Bulletin Board Service: (52)(5) 628-6200
              (2400s/14400 baud, 8 bits, no parity, 1 stop bit, ANSI terminal
              emulation)
              or (52) (5) 628-6202 (14400 baud, 8 bits, no parity, 1 stop bit,
              ANSI terminal emulation)
            User:  MSMEXICO, NO Password

Netherlands        Microsoft BV
                        Phone: [phone]
            Technical Support:
                            023-5677877 (Dutch-speaking)
                            023-5677853 (English-speaking)
            Customer Service: 023-5677700
            CompuServe: 020-6880085 (GO MSBEN)
            Bulletin Board: 023-5634221 (1200/2400/9600/14400 baud, 8 bits,
              no parity, 1 stop bits, ANSI terminal emulation)

New Zealand        Microsoft New Zealand Ltd.
            Phone: [phone]
            Fax: [phone]
            Technical Support: 64 (9) 357-5575

Northern Ireland
See United Kingdom

Norway            Microsoft Norway AS
                        Phone: (47) (22) 02 25 00
            Fax: (47) (22) 95 06 64
            Techincal Support: (47) (22) 02 25 50
            Microsoft BBS: (47) (22) 18 22 09
              (Document 404040 in FaxSvar contains detailed instructions)
            Microsoft FaxSvar: (47) (22) 02 25 70
            Microsoft MSDL:    (47) (22) 18 22 09
            Microsoft FastTips: (47) (22) 02 25 70

Papua New Guinea
See Australia

Paraguay
See Argentina

Peru
See Latin America

Philippines (SP)    Microsoft Philippines
            Phone: [phone]
            Technical Support: 632 892 2295 or 2495
            Fax: [phone]

Poland            Microsoft Sp.z o.o.
            Phone: (+48) (22) 6615433
            Technical Support: (+48) (22) 6216793
                           or (+48) (71) 441357
            Fax: (+48) (2) 6615434

Portugal        Microsoft Portugal, Lda.
                        Phone: [phone]
            Technical Support: (351) 1 4409280, 81, 82, or 83
            Fax: [phone]

Republic of China    Microsoft Taiwan Corp.
            Phone: (886) (2) 504-3122
            Fax: (886) (2) 504-3121
            Technical Support Phone: (886) (2) 508-9501

Republic of Ireland
See United Kingdom

Russia            Microsoft A/O
                        Fax: (+7) (502) 224 50 45

Scotland
See United Kingdom

Singapore        Microsoft Singapore Pte Ltd.
                        Phone: [phone]
            Fax: [phone]
            Customer Services Phone: [phone]
            Customer Services Fax: [phone]
            Product Support Services Phone: [phone]
            Product Support Services Fax: [phone]

Slovenia        Microsoft d.o.o (see Germany also)
                        Phone: [phone]
            Fax: [phone]
            Technical Support: [phone] or [phone]

Slovak Republic         Microsoft Slovakia s.r.o.
                        Phone (+42) (7) 37 63 02
            Fax: (+42) (7) 37 66 71
            Technical Support: (+42) (7) 31 20 83

South Africa            Microsoft South Africa
                        Phone: [phone]
            Fax: [phone] or (27) 11 445 0046
            Technical Support:
                            (Toll Free): 0 802 11 11 04
                            (Toll): (2) 11 445 0100
            Customer Service Centre: (27) 11 445 0145

Spain            Microsoft Iberica SRL
                        Phone: [phone]
            Technical Support: 902-197198
            Fax: (34) (1) 803-8310
            Customer Service: (34) 1-804-0096
            Faxback Service : (34) 1-804-0096
            Bulletin Board Service: (34) (1) 803-5977
            International Access Customer Service/Technical Support:
              (34) (1) 3754004

Sweden            Microsoft AB
                        Phone: (46) (0) 8-752 56 00
            Techincal Support: (46) (0) 8-752 09 29
                        Microsoft FaxSvar: (46) (0) 8-752 29 00
            Microsoft BBS: (46) (0) 8-750 47 42
              (Document 202020 in FaxSvar contains detailed instructions)
            Information on Technical Support: (46) (0) 8-752 09 29
            Microsoft MSDL: (46) (0) 8-750 47 42
            Microsoft FastTips: (46) (0) 8-752 29 00
            Fax: (46) (0) 8-750 51 58

Switzerland        Microsoft AG
            Phone: [phone]
            Technical Support (French-speaking):
                022-738 96 88
            Fax: [phone]
            CompuServe: GO MSEURO(Microsoft Central Europe)
            General information about the Microsoft
                Support Network in Central Europe:
                  Fax: [phone]

Thailand                Microsoft Thailand Ltd.
                        Phone: [phone]
            Fax: [phone]
            Product Support Hotline: [phone] through 63
            Product Support fax: [phone]

Turkey                  Microsoft Turkey
                        Phone: [phone]
            Fax: [phone]
            Support Hotline Phone: [phone]
            Fax: [phone]
            Bulletin Board Service: 90 (212) 227 93 90
            Faxback Service:  (90) 212 227 93 80 (81, 82, 83)


United Kingdom          Microsoft Ltd.
            Fax: [phone]
            Phone: [phone]
            Bulletin Board Service: Microsoft KeyData:
              [phone] (up to 14400 baud, no parity, 8 bits, 1 stop bit)
            Faxback Service: Microsoft KeyFax: [phone]
            Technical Support: [phone]

Uruguay                 Technical Support: (598) (2) 77-4934

Venezuela        Corporation MS 90 de Venezuela S.A.
                        Phone: [phone]
            Fax: [phone]
            Technical Support: [phone]

Wales
See United Kingdom



    Microsoft TechNet, Technical Information Network
-------------------------------------------------------

Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:

*    Twelve monthly compact discs containing the Microsoft Knowledge Base,
    Microsoft operating systems product resource kits, customer solutions,
    key Microsoft conference session notes, and other valuable information
*    Twelve monthly supplemental (drivers and patches) compact discs
        containing the Microsoft Software Library
*    A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
*    WinCIM, a Windows-based application for accessing CompuServe
*    A 20 percent discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada,
call [phone], between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday.  Outside the U.S. and Canada, contact your Microsoft
Subsidiary, or call [phone].