-------------------------------------------------------------------- SUPPORT.TXT for Microsoft Internet Explorer 3.02a For Microsoft Windows 3.1 May 1997 -------------------------------------------------------------------- (c) Copyright Microsoft Corporation, 1996 ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view Readme.txt on screen in Notepad, maximize the Notepad window. To print Readme.txt, open it in Notepad or another word processor, and then use the Print command on the File menu. -------- CONTENTS -------- Microsoft Technical Support Primary Support Options Priority Support Options Product Support Worldwide Microsoft Technical Support =========================== In the event you cannot install Microsoft Internet Explorer, please refer to the support offerings below. Microsoft's support offerings are available in the United States and Canada and range from no-cost and low-cost online information services (available 24 hours a day, 7 days a week) to annual support plans. Please check the Support.txt online document for detailed information or visit our Web site at http://www.microsoft.com/Support/ Note * The services and prices listed here are available in the United States and Canada only. Services and prices outside these countries may vary. Microsoft support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice. Primary Support Options ----------------------- The first place to go for support from Microsoft, Primary Support includes variety of no-cost services to answer your support questions and help you get the most out of your Microsoft products. Online Support: http//www.microsoft.com/support/ Online support uses Microsoft's own cutting-edge technology to help you gain access to the most relevant technical information and resources to answer your support questions. Discuss issues and solutions with other Microsoft customers over the Internet. Or select technical articles, programming aids, or commonly asked questions from a variety of Microsoft's technical databases. Visit our Online Support site today. Technical Information Services If you don't have access to the Internet or you are more familiar with phone, fax, modem, or mail, Microsoft offers additional technical information resources other than the World Wide Web. * Microsoft Download Service (MSDL): Gives you access to Microsoft's electronic technical library, containing sample programs, device drivers, patches, software updates, and programming aids. Direct modem access to MSDL is available in the United States by dialing (425) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud; no parity, 8 data bits, and 1 stop bit. In Canada, dial (905) 507-3022; connect information: 1200 to 28800 baud, no parity, 8 data bits, 1 stop bit. * Microsoft FastTips: An automated toll-free telephone service that gets you quick answers to common technical questions in addition to technical articles by telephone, fax, or mail. To access FastTips or to receive a map and catalog, call (800) 936-4100. No-Charge Phone Support with a Technical Engineer If you still need answers to your technical questions, Microsoft offers no-charge, toll-call phone support for 90 days after your first support call for Internet Explorer. * In the United States, please call (425) 635-7123, 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. * In Canada, please call (905) 568-4494 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays. Note * If your Microsoft product was preinstalled or distributed with your personal computer or provided by an Internet service provider (ISP), the personal computer manufacturer or ISP is responsible for providing your product support. Please contact the manufacturer or source from which you obtained your Microsoft product for support information. Priority Support Options ------------------------ You can purchase additional support and after-hours access to a Microsoft technical engineer with Priority Desktop Support. In the United States, you can purchase Priority Desktop Support as follows: * To purchase an annual contract of support incidents for usability issues, or for more information about Microsoft Priority Desktop Support, call (800) 936-3500, 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday. Technical support is not available through this number. * To purchase Priority Desktop Support per incident for a fee of US$35 per call, call (800) 936-5700 or (900) 555-2000, 24 hours a day, 7 days a week. In Canada, you can purchase Priority Desktop Support as follows: * To purchase an annual contract or to pay per incident for a fee of CDN$45 per call, or for more information about Microsoft Priority Desktop Support, call (800) 668-7975, 8:00 A.M. to midnight, Eastern time, 7 days a week, excluding holidays. Note * Support fees for the 800# calls will be billed to your VISA, MasterCard, or American Express credit card. Support fees for the 900# calls will appear on your telephone bill. Product Support Worldwide ------------------------- If you are outside the United States and have a question about a Microsoft product, first: * Consult the documentation and other printed information included with your product. * Check online Help. * Check the Readme documents that come with your product disks. These files provide general information that became available after the books in the product package were published. * Consult electronic options such as CompuServe forums or bulletin boards, if available. If you cannot find a solution, you can receive information about how to obtain product support by contacting the Microsoft subsidiary office that serves your country. Calling a Microsoft Subsidiary Office When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information: * The version number of Microsoft product that you are using. * The type of hardware that you are using, including network hardware, if applicable. * The operating system that you are using. * The exact wording of any messages that appeared on your screen. * A description of what happened and what you were doing when the problem occurred. * A description of how you tried to solve the problem. The following list contains Microsoft subsidiary offices and the countries they serve. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. Support policies may vary by country. Area Telephone Numbers ____________________________________________________ Argentina Microsoft de Argentina S.A. Technical Support: (54) (1) 314-0560 Customer Service: (54) (1) 819-1900 Fax: (54) (1) 819-1921 Australia Microsoft Pty. Ltd. Technical Support: (61) (02) 870-2131 Fax: (61) (02) 805-0519 Installation Support: (61) (02) 870-2132 Bulletin Board Service: (61) (02) 878-5200 Austria Microsoft Ges.m.b.H. Standard Support: Installation and Handling Windows: 0660-6510 Phone: 0222-68 76 07 Fax: 0222-68 16 2710 Information: 0660-6520 CompuServe: GO MSEURO (Microsoft Central Europe) General information about the Microsoft Support Network in Central Europe: Fax: 0049/2622/167006 Belgium Microsoft NV Phone: +32-2-730 39 11 Fax: +32-2-726 96 09 Microsoft Information Center: +32-2-481 52 52 CompuServe: 02-2150530 (GO MSBEN) Bulletin Board: +32-2-726 85 45 (14400/1200/2400/9600 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation) Technical Support: +32-2-513 32 74 (Dutch-speaking) +32-2-502 34 32 (English-speaking) +32-2-513 22 68 (French-speaking) Bolivia See Argentina Brazil Microsoft Informatica Ltda. Phone: (55) (11) 514-7100 Fax: (55) (11) 514-7106 or -7107 Technical Support Phone: (55) (11) 871-0090 Technical Support Fax: (55) (11) 262-8638 Technical Support Bulletin Board Service: (55) (11) 872-4106 Technical Support Fax: (55) (11) 871-4701 Canada Microsoft Canada Inc. Phone: 1 (905) 568-0434 Customer Support Centre: 1 (800) 563-9048 Microsoft Support Network: Standard Technical Support Phone: 1 (905) 568-3503 Priority Support Information: 1 (800) 668-7975 Text Telephone (TT/TDD): 1 (905) 568-9641 Technical Support Bulletin Board Service: 1 (905) 507-3022 Caribbean Microsoft Caribbean, Inc. Phone: (809) 273-3600 Technical Support: (214) 714-9100 Fax: (809) 273-3636 Central America See Latin America Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 Personal Operating Systems: Phone: 56-2-330-6222 Fax: 56-2-341-1439 Customer Service: 56-2-800-213121 Colombia Microsoft Colombia Phone: (571) 618 2245 Technical Support: (571) 618 2255 Fax: (571) 618 2269 Czech Republic Microsoft s.r.o. Phone (+42) (2) 611 97 111 Technical Support: (+42) (2) 2150 3222 or 53 52 56 Fax: (+42) (2) 611 97 100 Denmark Microsoft Denmark AS Technical Support: (45) (44) 89 01 11 Phone: (45) (44) 890 100 Fax: (45) (44) 685 5104 Microsoft FaxSvar: (45) (44) 89 01 44 Microsoft BBS: (45) (44) 66 90 46 (Document 303030 in FaxSvar contains detailed instructions) Microsoft MSDL: (45) (44) 66 90 46 Microsoft FastTips: (45) (44) 89 01 44 Dubai Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444 Ecuador Corporation Microsoft del Ecuador S.A. Phone: (593) (2) 460-447, (593) (2) 460-451 Customer Service: (593) (2) 460-453, (593) (2) 460-458 Technical Support: (593) (2) 463-094 England See United Kingdom Finland Microsoft OY Phone: (358) (90) 525 501 Fax: (358) (90) 522 955 Technical Support Phone: (358) (90) 525 502 500 Microsoft FaxSvar: (46) (0) 8-752 29 00 (Information in Swedish and English) Microsoft BBS: (46) (0) 8-750 47 42 (Information in Swedish and English) Microsoft MSDL: (358) (90) 455 03 66 Microsoft FastTips: (358) (90) 525 502 550 For Technical Support, please contact your local dealer. France Microsoft France Phone: (33) (1) 69-86-46-46 Fax: (33) (1) 64-46-06-60 Technical Support Phone: (33) (1) 59-85-96-33 (Province) or (33) (3) 49-49-49-57 Technical Support Fax: (33) (1) 69-28-00-28 French Polynesia See France Germany Microsoft GmbH Phone: 089/3176-0 CompuServe: GO MSEURO (Microsoft Central Europe) Bulletin board, device drivers, tech notes: Btx: *microsoft# or *610808000# Standard Support: Installation and Handling Windows: 089-3176-1110 Windows 95: 089-3176-1115 Fax: 089-3176-1000 General information about the Microsoft Support Network in Central Europe: Fax: 02622/167006 Greece Microsoft Hellas, S.A. Phone: (30)(1) 6806-775 through (30)(1) 6806-779 Fax: (30)(1) 6806-780 Hong Kong Microsoft Hong Kong Ltd. Technical Support: (852) 2804-4222 Fax: (852) 560-2217 Product Support Faxback Service: (852) 2535-9293 Hungary Microsoft Hungary Phone: +36 (1) 268 1668 Fax: +36 (1) 268-1558 Technical Support: +36 (1) 267-4636 (2MSINFO) Iceland See Denmark India Microsoft India Phone: (01) (91) 646 0694, 646 0767, 646 0813 Fax: (011) (91) (11) 646-0813 Indonesia Indonesia - Jakarta Technical Support: (6221) 572-1060 Fax: (6221) 573-2077 Ireland See United Kingdom Israel Microsoft Israel Ltd. Phone: 972-3-613-0833 Fax: 972-3-613-0834 Italy Microsoft SpA Phone: (39) (2) 7039-21 Technical Support: (39) (2) 7039-8351 Fax: (39) (2) 7039-2020 Bulletin Board: (39) (2) 7030-0102 Japan Microsoft Company Ltd. Technical Support: (81) (424) 41-8700 Fax: (81) (3) 5454-7955 Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Technical Support: (82) (2) 563-0054 Technical Support Fax: (82) (2) 531-4600 Bulletin Board Service: (82) (2) 538-3256 Latin America Microsoft Latin American Headquarters (USA) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 Liechtenstein See Switzerland (German-speaking) Luxembourg Microsoft NV Phone: +32-2-730 39 11 Microsoft Information Center: +32-2-481 52 52 CompuServe: +32-2-215 05 30 (GO MSBEN) Bulletin Board: +32-2-726 85 45 (1200/2400/9600/14400 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation) Technical Support: +32-2-513 32 74 (Dutch-speaking) +32+2-502 34 32 (English-speaking) +32+2-513 22 68 (French-speaking) Malaysia (SP) Microsoft (Malaysia) Sdn Bhd Phone: (60-3) 793-9595 Fax: (60-3) 791-6080 Mexico Microsoft Mexico, S.A. de C.V. Technical Support: Operating Systems: (52) (5) 325-0912 Fast Tips: (52)(5) 237-4894 (24 hours x 365 days service) Bulletin Board Service: (52)(5) 628-6200 (2400s/14400 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation) or (52) (5) 628-6202 (14400 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation) User: MSMEXICO, NO Password Netherlands Microsoft BV Phone: 023-5689189 Technical Support: 023-5677877 (Dutch-speaking) 023-5677853 (English-speaking) Customer Service: 023-5677700 CompuServe: 020-6880085 (GO MSBEN) Bulletin Board: 023-5634221 (1200/2400/9600/14400 baud, 8 bits, no parity, 1 stop bits, ANSI terminal emulation) New Zealand Microsoft New Zealand Ltd. Phone: 64 (9) 358-3724 Fax: 64 (9) 358-3726 Technical Support: 64 (9) 357-5575 Northern Ireland See United Kingdom Norway Microsoft Norway AS Phone: (47) (22) 02 25 00 Fax: (47) (22) 95 06 64 Techincal Support: (47) (22) 02 25 50 Microsoft BBS: (47) (22) 18 22 09 (Document 404040 in FaxSvar contains detailed instructions) Microsoft FaxSvar: (47) (22) 02 25 70 Microsoft MSDL: (47) (22) 18 22 09 Microsoft FastTips: (47) (22) 02 25 70 Papua New Guinea See Australia Paraguay See Argentina Peru See Latin America Philippines (SP) Microsoft Philippines Phone: 632 811 0062 Technical Support: 632 892 2295 or 2495 Fax: 632 813 2493 Poland Microsoft Sp.z o.o. Phone: (+48) (22) 6615433 Technical Support: (+48) (22) 6216793 or (+48) (71) 441357 Fax: (+48) (2) 6615434 Portugal Microsoft Portugal, Lda. Phone: (351) 1 4409200 Technical Support: (351) 1 4409280, 81, 82, or 83 Fax: (351) 1 4411655 Republic of China Microsoft Taiwan Corp. Phone: (886) (2) 504-3122 Fax: (886) (2) 504-3121 Technical Support Phone: (886) (2) 508-9501 Republic of Ireland See United Kingdom Russia Microsoft A/O Fax: (+7) (502) 224 50 45 Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd. Phone: (65) 337-6088 Fax: (65) 337-6788 Customer Services Phone: (65) 433-5488 Customer Services Fax: (65) 339-9958 Product Support Services Phone: (65) 337-9946 Product Support Services Fax: (65) 337-6700 Slovenia Microsoft d.o.o (see Germany also) Phone: +386 61 1881 133 Fax: +386 61 1881 137 Technical Support: +386 61 123 23 54 or +386 64 331 020 Slovak Republic Microsoft Slovakia s.r.o. Phone (+42) (7) 37 63 02 Fax: (+42) (7) 37 66 71 Technical Support: (+42) (7) 31 20 83 South Africa Microsoft South Africa Phone: (27) 11 445 0000 Fax: (27) 11 445 0343 or (27) 11 445 0046 Technical Support: (Toll Free): 0 802 11 11 04 (Toll): (2) 11 445 0100 Customer Service Centre: (27) 11 445 0145 Spain Microsoft Iberica SRL Phone: (34) 1-807-9999 Technical Support: 902-197198 Fax: (34) (1) 803-8310 Customer Service: (34) 1-804-0096 Faxback Service : (34) 1-804-0096 Bulletin Board Service: (34) (1) 803-5977 International Access Customer Service/Technical Support: (34) (1) 3754004 Sweden Microsoft AB Phone: (46) (0) 8-752 56 00 Techincal Support: (46) (0) 8-752 09 29 Microsoft FaxSvar: (46) (0) 8-752 29 00 Microsoft BBS: (46) (0) 8-750 47 42 (Document 202020 in FaxSvar contains detailed instructions) Information on Technical Support: (46) (0) 8-752 09 29 Microsoft MSDL: (46) (0) 8-750 47 42 Microsoft FastTips: (46) (0) 8-752 29 00 Fax: (46) (0) 8-750 51 58 Switzerland Microsoft AG Phone: 01-839 61 11 Technical Support (French-speaking): 022-738 96 88 Fax: 01-831 09 69 CompuServe: GO MSEURO(Microsoft Central Europe) General information about the Microsoft Support Network in Central Europe: Fax: 0049-2622-167006 Thailand Microsoft Thailand Ltd. Phone: (662) 266-3300 Fax: (662) 266-3310 Product Support Hotline: (662) 632-0360 through 63 Product Support fax: (662) 632-0264 Turkey Microsoft Turkey Phone: (90) 212 258 59 98 Fax: (90) 212 258 59 54 Support Hotline Phone: (90) 212 258 96 66 Fax: (90) 212 258 95 99 Bulletin Board Service: 90 (212) 227 93 90 Faxback Service: (90) 212 227 93 80 (81, 82, 83) United Kingdom Microsoft Ltd. Fax: (01734) 270002 Phone: (01734) 270001 Bulletin Board Service: Microsoft KeyData: (01734) 270065 (up to 14400 baud, no parity, 8 bits, 1 stop bit) Faxback Service: Microsoft KeyFax: (01734) 270080 Technical Support: (01734) 271000 Uruguay Technical Support: (598) (2) 77-4934 Venezuela Corporation MS 90 de Venezuela S.A. Phone: (582) 265-2250 Fax: (582) 265-0863 / (582) 265-2611 Technical Support: (582) 264-1933 Wales See United Kingdom Microsoft TechNet, Technical Information Network ------------------------------------------------------- Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows- and Macintosh-based applications. 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