OS/2 Shareware BBS: OtherApp/OtherApp.zip/supdemo.zip/HELP.ZIP/help/urefmon.inf

OS/2 Help File | 1995-01-25 | 49KB | 1,797 lines

ΓòÉΓòÉΓòÉ 1. Introduction and Overview ΓòÉΓòÉΓòÉ

HODstar Monitor provides a unique platform to model and document your networks,
and to track those network assets.

Administrators and help desk staff can immediately pull up a customer's network
profile as they take the call. For example if a customer reports a printer
problem, then you can immediately identify what printer that user has assigned
and more importantly quickly determine if that problem will affect other
customers using that same network resource. If a server goes down or a server
loses any of its resources, you know at a glance who is affected and what other
resources are managed by that downed server.

Support staff and assets coordinators also use Monitor to keep track of asset
allocations, assignments, inventory numbers, service contacts, and other
related information.

HODstar Monitor is network independent. It does not require a network to be
installed or active on your machine.  Nor does it require a special network to
support your users.  Any kind of network can be modeled using the Monitor
facility.

HODstar Monitor is intended primarily to be used as a reference tool. Your
network administrators will decide how to model your network, and they decide
what information to put in the HODstar Database. They also may be responsible
for making sure the information in your database stays current, or they may
provide that information to the help desk staff for database maintenance.

While network independent Monitor can be combined with the HODstar Loader for
IBM LAN Server environments. HODstar Loader boosts your productivity by
permitting system and assets coordinators to automatically add and maintain
assets information kept in your IBM LAN Server Domain Controllers.

Like all HODstar products HODstar Monitor is user friendly and designed to be
easy to use:

o Anytime a field is modified the field is highlighted in red and the window
  title changed so that users remember to save their changes.
o Information is organized into logical 'pages' in a notebook to give a folder
  or book-like feel.
o All features are accessible using either the keyboard or the mouse. Mouse
  options can be accessed from a menu line or using popup menus.
o Drag-and-drop permits you to easily assign relationships between call and
  network objects, and list buttons may be used also.
o HODstar Monitor runs from either the OS/2 Desktop or from the command-line.

This reference is primarily used to provide online help for the HODstar
Monitor, and to provide low-level detail for the system administrator.

The following topics are covered in the User Reference:

o Conventions Used in this Reference
o Logon Security
o Managing Resources

   - Assignments/Associations
   - Applications
   - Drives
   - Groups
   - Machines
   - Networks
   - Printers
   - Serial devices
   - Users

As you go through this Reference, next and previous sections will be
highlighted.


ΓòÉΓòÉΓòÉ 2. Conventions Used in this Reference ΓòÉΓòÉΓòÉ

Throughout this reference and in the tutorials you will see the consistent use
of conventions that help you quickly recognize and associate parts of the
HODstar Monitor system.

These conventions are as follows.

o Terms
o Symbols


ΓòÉΓòÉΓòÉ 2.1. Commonly Used Terms ΓòÉΓòÉΓòÉ

Throughout this reference and in the tutorials you will see several consistent
terms.

o Profiles

  Profiles always refer to a notebook.  Notebooks are special windows that
  organize information into pages. Profiles are used to define calls, queues,
  and network resources and to give you the detail you need to use these.

  Profiles can be setup so that they will automatically refresh their display
  as often as you or your system administrator decide.

o Lists

  Lists always refer to one or more profiles displayed to you as single-line
  entries in a single window. Lists are used to quickly summarize all the
  profiles that have been defined for calls, queues, and other resources.

  From a list you can select one or more of the profile entries and then show
  their profile notebooks. Lists are also used to delete one or more resources,
  and for queues to activate Queues Monitors.

  Lists can be setup so that they will automatically refresh their display as
  often as you or your system administrator decide.

o Aliases

  Aliases are one-to-eight character names used to refer to all the different
  profiles in your system. A User alias for Jan Smith might be JSMITH. An alias
  for a printer might be BWLASER.

  Aliases are always associated with a brief description, a 64-character single
  line used to give more information on that profile alias.  Nearly all Lists
  (see above) show both the Alias and its associated brief description.

o Queue Monitors

  Sometimes also referred to as Active Queue Monitors, Monitors are a special
  kind of list. A Queue Monitor takes the criteria or information defined in
  its associated Queue Profile and uses it to scan for Call Profiles that match
  those criteria.

  Queue Monitors can be setup so that they will automatically refresh their
  display as often as you or your system administrator decide.


ΓòÉΓòÉΓòÉ 2.2. Commonly Used Symbols ΓòÉΓòÉΓòÉ

Throughout this reference and in the tutorials you will see several consistent
symbols. These symbols are identical to the icons used to represent objects in
the Monitor system. You will sometimes see one or more of the following symbols
when you first open a part of the reference. They tell you which object that
part of the reference discusses.

o (CONTROL.EXE) Control Panel

  This module controls logon and access level security. It must be active and
  logged-on with a valid user ID before using any other part of the HODstar
  system.

o (APPLLIST.EXE) Applications List

  This module lists one-line summaries of all shared network applications
  defined in the system.

o (APPLPROF.EXE) Application Profile

  This module displays an Application Profile notebook. The Applications List
  runs this module when you highlight one or more entries and then select the
  View, Add, or Change options.

o (DRIVLIST.EXE) Drives List

  This module lists one-line summaries of all shared network drives defined in
  the system.

o (DRIVPROF.EXE) Drive Profile

  This module displays a Drive Profile notebook. The Drives List runs this
  module when you highlight one or more entries and then select the View, Add,
  or Change options.

o (GRUPLIST.EXE) Groups List

  This module lists one-line summaries of all groups of users defined in the
  system.

o (GRUPPROF.EXE) Group Profile

  This module displays a Group Profile notebook. The Groups List runs this
  module when you highlight one or more entries and then select the View, Add,
  or Change options.

o (MACHLIST.EXE) Machines List

  This module lists one-line summaries of all machines (any type of device)
  defined in the system.

o (MACHPROF.EXE) Machine Profile

  This module displays a Machine Profile notebook. The Machines List runs this
  module when you highlight one or more entries and then select the View, Add,
  or Change options.

o (NETLIST.EXE) Networks List

  This module lists one-line summaries of all networks (logical organizations
  of resources) defined in the system.

o (NETPROF.EXE) Network Profile

  This module displays a Network Profile notebook. The Networks List runs this
  module when you highlight one or more entries and then select the View, Add,
  or Change options.

o (PRTRLIST.EXE) Printers List

  This module lists one-line summaries of all shared network printers defined
  in the system.

o (PRTRPROF.EXE) Printer Profile

  This module displays a Printer Profile notebook. The Printers List runs this
  module when you highlight one or more entries and then select the View, Add,
  or Change options.

o (SERLLIST.EXE) Serial devices List

  This module lists one-line summaries of all shared network serial devices
  defined in the system.

o (SERLPROF.EXE) Serial device Profile

  This module displays a Serial device Profile notebook. The Serial devices
  List runs this module when you highlight one or more entries and then select
  the View, Add, or Change options.

o (USERLIST.EXE) Users List

  This module lists one-line summaries of all users defined in the system.

o (USERPROF.EXE) User Profile

  This module displays a User Profile notebook. The Users List runs this module
  when you highlight one or more entries and then select the View, Add, or
  Change options.


ΓòÉΓòÉΓòÉ 3. Logon Security ΓòÉΓòÉΓòÉ

Logon Security

Some versions of HODstar Monitor require logon security. Logon security
protects you and your data.

Logon IDs are defined in each person's User Profile.  The ID is the User Alias
assigned in that profile.  Contact your system administrator for your User ID.

System users have different levels of access.  This access level also is
assigned in the User Profile.

System administrators control the access level of users, and also control the
logon status of operators.  Contact your system administrator to:

o Increase your access level
o Force-off your User ID
o Reset your password

Select one of the following options present these various aspects of Logon
Security.

o Logging-on

  A User profile must first be configured before a user can logon. The User
  profile determines the logon ID and access level for the user.

o Changing password

  Users must change their password the very first time they log onto the
  system. It is a good security practice to change your password monthly.

o Logging-off

  Logging-off ensures that your Monitor session shuts down cleanly. Abnormally
  terminated sessions may cause you problems the next time you try to logon.

o Logon problem recovery

  Procedures to recover from known problems encountered when logging-on or off.


ΓòÉΓòÉΓòÉ 3.1. Logging-on ΓòÉΓòÉΓòÉ

Logging-on

A User profile must first be configured before a user can logon. The User
profile determines the logon ID and access level for the user.

In many environments the logon ID is the first letter of the first name
immediately followed by the first seven letters of the last name.  For example,
Jan Smith may have a logon ID of JSMITH.

The first time a user logs on to HODstar Monitor the password is the same as
the logon ID.  The user must change the password before logging-on.  Passwords
can be from one to eight letters, numbers, and/or special characters.
Upper/lower case is ignored for letters.

Use the Tab key to move from field to field.  Click the Logon button or use the
Alt-L key combination to start the logon process.

Logon status is shown in the title bar of the Control Panel. Status is either
'Initializing', 'LOGGED-ON', and 'NOT LOGGED-ON'.

Logon will fail for any of the following reasons:

 1. User ID is already logged-on and in use
 2. User ID is not configured to the system
 3. User ID specified is incorrect
 4. Password specified is incorrect
 5. Your PC is unable to access the HODstar Common Database
 6. Your local Monitor configuration is corrupted

Select Logon problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 3.2. Changing password ΓòÉΓòÉΓòÉ

Changing password

The first time a user logs onto HODstar Monitor the password is the same as the
logon ID.  The user must change the password before logging-on.  Passwords can
be from one to eight letters, numbers, and/or special characters.  Upper/lower
case is ignored for letters.

Change the password by first entering the logon ID and current password in
their usual fields exactly as you do for logon.  Then enter the new password in
the New Password field.  Specify the exact same new password in the New
Password field.

Use the Tab key to move from field to field.  Click the Logon button or use the
Alt-L key combination to start the logon process and change the password.

Password changes will not take effect if someone else is already logged-on with
the same User ID, or if the User profile does not exist in the system.

Changing your password will fail for any of the following reasons:

 1. User ID is already logged-on and in use
 2. User ID is not configured to the system
 3. User ID specified is incorrect
 4. Password specified is identical to the User ID
 5. Your PC is unable to access the HODstar Common Database
 6. Your local Monitor configuration is corrupted

Select Logon problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 3.3. Logging-off ΓòÉΓòÉΓòÉ

Logging-off

Logoff by selecting the Logoff button or by using the Alt-L key combination
from the Control Panel.

You should always logoff Monitor before shutting down your workstation.
Abnormally terminating Monitor may cause problems the next time you try to log
back on.

Select Logon problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 3.4. Logon problem recovery ΓòÉΓòÉΓòÉ

Most problem recovery will require assistance from your system administrator.
Use this information to help your administrator identify and resolve the
problem.

Problem types are -

 1. 'User ID was not found'

    The user ID specified was spelled incorrectly or has not yet been
    configured to the system.  Make sure the spelling is correct or specify a
    different user ID.

    Contact your administrator to determine if you have been assigned a valid
    ID or if your ID has been defined.

 2. 'Password is invalid'

    The password was spelled incorrectly or is not the same as the password
    currently defined for this user ID.  Make sure the spelling is correct or
    specify a different user ID with a proven password.  New IDs or IDs reset
    by the system administrator have a password indentical to the user ID.

    Contact your administrator to determine if you have been assigned a valid
    ID, or if your password has been changed.

 3. 'Someone is already logged-on with user ID []'

    The user ID specified is already active on the system. This can be caused
    not only by someone else using this ID but also if the previous session was
    not correctly logged-off.

    Contact your system administrator to determine if the ID should be reset or
    if there is a security violation.

 4. 'Unable to find the expected number of HODstar Common Database files'

    Your system is unable to connect to the HODstar Common Database or the
    Common database is missing or corrupted.  Contact your system administrator
    to make sure you have a valid Monitor configuration, that your PC is able
    to connect to the Common Database, and that the Common Database is
    correctly defined.

 5. 'Cannot start CONTROL.EXE'

    Your local Monitor configuration is missing or corrupted. Make sure that
    the directory and file specified in the Settings page of the Control Panel
    icon exists, and that the Startup and Working Directories are both defined
    to the correct path.

    Contact your system administrator is you are not able to get past these
    suggestions.

 6. Control Panel disappears after logon

    This is caused by a missing or corrupted Monitor configuration.  Contact
    your system administrator immediately.


ΓòÉΓòÉΓòÉ 4. Managing Resources ΓòÉΓòÉΓòÉ

Resources are the objects, categories of things, that make up your networks.
You as a user are a network resource, as is your machine and the shared printer
you send your documents to.

Monitor gives you a flexible and easy to use interface to organize and track
your network resources. You can also quickly see the relationships (assignments
and associations) between these resources.  For example, the shared network
printer you use is assigned to you. To turn the relationship around, you are
associated to that printer.

You also use Monitor to track inventory numbers, service contact information,
and administrator contact detail for these resources. Additionally each
resource profile also provides a Notes page that allows you to enter up to
3,072 characters (about 2-3 typed pages) of additional information as formatted
text.

The categories of resources tracked by HODstar Monitor are as follows.
Double-click any one of the lines for more information.

o Assignments/Associations

  Assignments and associations show the relationships between resources on your
  networks.

o Applications

  Applications refer to software programs maintained on a network and shared to
  users.

o Drives

  Drives refer to shared disk space maintained on a remote file server.

o Groups

  Groups are logical organizations of users, usually along departmental lines.

o Machines

  Machines refer to any kind of device accessible on the network.

o Networks

  Networks are logical organizations of all the other resource types handled by
  Monitor.

o Printers

  Printers refer to shared network printers accessible over the network.

o Serial devices

  Serial devices are special-purpose machines used to access and exchange
  information with remote networks over public or leased telephone lines.

o Users

  Users refer to the people active within your organization and active on the
  network.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.1. Assignments/Associations ΓòÉΓòÉΓòÉ

Assignments and associations show the relationships between resources on your
networks.

Assignments are direct. A printer and a machine are assigned to a user. That
user is assigned to a group. That group is assigned to a network.

Associations are indirect. The network is associated with the group, the user,
the machine, and the printer.

All resources handled by HODstar Monitor have assignments, associations, or
both. Assignments and associations for a resource are accessible from pages in
that resource's Profile notebook.

o Making Assignments
o Using Associations

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.1.1. Making Assignments ΓòÉΓòÉΓòÉ

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.1.2. Using Associations ΓòÉΓòÉΓòÉ

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.2. Applications ΓòÉΓòÉΓòÉ

Applications

Applications refer to software programs maintained on a network and shared to
users. In most networks these applications are maintained on file server
machines. Some environments may store the applications on user machines and the
user permits others to use them.

Applications not only involve users, networks, and machines but they may also
require printers and special devices (machines). Some may also require serial
devices to transmit information to remote locations.

o Listing Applications
o Adding Applications
o Viewing/Changing Applications
o Deleting Applications
o Making Assignments
o Using Associations

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.2.1. Listing Applications ΓòÉΓòÉΓòÉ

Listing Applications

All applications defined to the system are displayed by the Applications List
object stored in the HODstar folder. Each application profile is summarized as
a single-line entry in the Applications List.

Applications typically are assigned to users, groups, and networks. They
usually have associations to drives, machines, printers, and serial devices.

The List can show all applications defined in the system, or can show just
those applications assigned to a specific network. Select Listing Resources by
Network Name for more detail.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.2.2. Adding Applications ΓòÉΓòÉΓòÉ

Adding Applications

There are two pages organizing information for Applications. There are another
two pages that track the assignments and associations for the Application.

Select Assignments/Associations for information on using the last two pages of
the notebook.

Select Resources problem recovery if you encounter problems.

The first two pages and their respective fields are as follows.

o Profile page

  The Profile page identifies the alias and description of the shared
  application, its licensing issues, and support contact detail. The fields on
  this page are as follows.

    1. Alias

       The Alias is a one-to-eight character name that uniquely identifies this
       application to the system. Often it is the same name your network uses
       for access. The Alias can be any combination of letters, numbers, and
       special characters. All letters are converted to upper case.

    2. Description

       A 64-character single-line that best summarizes the application. This
       line is displayed in all lists of applications and therefore should be
       as meaningful as possible to help you and other support staff to quickly
       identify this application.

    3. Licensing

       The fields in this section help you to track how many copies of the
       application are available.

      - Total

        A number ranging from 0 to 9,999 representing the total number of
        licenses your organization has purchased for this application.

      - In Use (not implemented)

        A number representing how many licenses are left from the number
        specified in the Total field.

    4. Vendor name

       A 64-character single-line used to specify the name of the vendor owning
       or providing services for the application.

    5. Customer number

       A 64-character single-line used to specify the customer number assigned
       to your organization by the vendor owning or providing services for the
       application.

    6. Support Phone

       The vendor's customer support or services telephone number. The number
       specified must be all numeric, and is formatted to U.S.A. standards
       unless preceded by the plus ('+') symbol.  Precede the number by the
       plus symbol if using a different telephone number format.

o Notes page

  The Notes page contains a single field capable of holding up to 3,072
  characters (about 2-3 typed pages) of information as formatted text. Use this
  page for detail not handled by the previous page.

  If your environment uses the HODstar Loader for IBM LAN Server environments
  your system administrator may be loading information to this page from the
  LAN Server domain controller.
*


ΓòÉΓòÉΓòÉ 4.2.3. Viewing/Changing Applications ΓòÉΓòÉΓòÉ

Viewing/Changing Applications

Viewing Applications puts you in a read-only View mode. Typically viewing is
faster than opening the application in Change mode since there is less
background processing. View mode also is often preferable to Change mode since
there is less chance of accidentally modifying the settings. Users with an
access level of 'Customer' are always put in View mode.

Changing an application is much like adding a new one. As you modify fields
from their original settings the contents are highlighted in red instead of
black, and the title bar of the Profile notebook displays *unsaved changes* to
remind you that you need to click the Change button to make your changes
permanent. Once saved the modified fields are set back to the standard black
color and the title bar no longer shows the reminder. Cancel the changes and
restore the original settings by clicking the Refresh button.

You can display another Application profile from the notebook by clicking the
Clear panel button, typing the new alias in the Application Alias field, then
clicking the Refresh button.

The Application profile notebook will change from Add to Change mode if the
alias name already has been defined in the system. This gives you the
opportunity to either go ahead and change the existing profile or to instead
change the alias name to a unique value.

Select Adding Applications for details on the Profile pages and their fields.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.2.4. Deleting Applications ΓòÉΓòÉΓòÉ

Deleting Applications

Application profiles can be deleted from both the Applications List and from
their Application Profile. Once deleted their profiles cannot be recovered
except from database backups.

You can delete the profile for one or more applications displayed in the
Applications List by highlighting the respective entries and then selecting the
Delete option from the Resources menu.

Applications are deleted from their Profile notebook by clicking the Delete
button from the first page of the notebook.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.3. Drives ΓòÉΓòÉΓòÉ

Drives

Drives refer to shared disk space maintained on a remote file server. Users
with access to shared drives use them just as they would disk space on their
local machine.

o Listing Drives
o Adding Drives
o Viewing/Changing Drives
o Deleting Drives
o Making Assignments
o Using Associations

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.3.1. Listing Drives ΓòÉΓòÉΓòÉ

Listing Drives

All drives defined to the system are displayed by the Drives List object stored
in the HODstar folder. Each drive profile is summarized as a single-line entry
in the Drives List.

The List can show all drives defined in the system, or can show just those
drives assigned to a specific network. Select Listing Resources by Network Name
for more detail.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.3.2. Adding Drives ΓòÉΓòÉΓòÉ

Adding Drives

There are two pages organizing information for Drives. There are another two
pages that track the assignments and associations for the Drive. Select
Assignments/Associations for information on using the last two pages of the
notebook.

Select Resources problem recovery if you encounter problems.

The first two pages and their respective fields are as follows.

o Profile page

  The Profile page identifies the alias and description of the shared drive,
  its assignment and access detail, and administrative contact. The fields on
  this page are as follows.

    1. Alias

       The Alias is a one-to-eight character name that uniquely identifies this
       drive to the system. Often it is the same name your network uses for
       access. The Alias can be any combination of letters, numbers, and
       special characters. All letters are converted to upper case.

    2. Description

       A 64-character single-line that best summarizes the drive. This line is
       displayed in all lists of drives and therefore should be as meaningful
       as possible to help you and other support staff to quickly identify this
       drive.

    3. Contact's Alias

    4. Logical Drive ID

    5. Default access permissions

       a. All

       b. read

       c. write

       d. execute

       e. create

       f. delete

       g. access

    6. Drive Storage Maximums

       a. Maximum Assignments

       b. Maximum Drive MB

       c. Max MB/Assignment

o Notes page

  The Notes page contains a single field capable of holding up to 3,072
  characters (about 2-3 typed pages) of information as formatted text. Use this
  page for detail not handled by the previous page.

  If your environment uses the HODstar Loader for IBM LAN Server environments
  your system administrator may be loading information to this page from the
  LAN Server domain controller.


ΓòÉΓòÉΓòÉ 4.3.3. Viewing/Changing Drives ΓòÉΓòÉΓòÉ

Viewing/Changing Drives

Viewing Drives puts you in a read-only View mode. Typically viewing is faster
than opening the drive in Change mode since there is less background
processing. View mode also is often preferable to Change mode since there is
less chance of accidentally modifying the settings. Users with an access level
of 'Customer' are always put in View mode.

Changing a drive is much like adding a new one. As you modify fields from their
original settings the contents are highlighted in red instead of black, and the
title bar of the Profile notebook displays *unsaved changes* to remind you that
you need to click the Change button to make your changes permanent. Once saved
the modified fields are set back to the standard black color and the title bar
no longer shows the reminder. Cancel the changes and restore the original
settings by clicking the Refresh button.

You can display another Drive profile from the notebook by clicking the Clear
panel button, typing the new alias in the Drive Alias field, then clicking the
Refresh button.

The Drive profile notebook will change from Add to Change mode if the alias
name already has been defined in the system. This gives you the opportunity to
either go ahead and change the existing profile or to instead change the alias
name to a unique value.

Select Adding Drives for details on the Profile pages and their fields.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.3.4. Deleting Drives ΓòÉΓòÉΓòÉ

Deleting Drives

Drive profiles can be deleted from both the Drives List and from their Drive
Profile. Once deleted their profiles cannot be recovered except from database
backups.

You can delete the profile for one or more drives displayed in the Drives List
by highlighting the respective entries and then selecting the Delete option
from the Resources menu.

Drives are deleted from their Profile notebook by clicking the Delete button
from the first page of the notebook.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.4. Groups ΓòÉΓòÉΓòÉ

Groups

Groups are logical organizations of users, usually along departmental lines.
Accounting and Help Desk are examples of groups.

o Listing Groups
o Adding Groups
o Viewing/Changing Groups
o Deleting Groups
o Making Assignments
o Using Associations

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.4.1. Listing Groups ΓòÉΓòÉΓòÉ

Listing Groups

All groups defined to the system are displayed by the Groups List object stored
in the HODstar folder. Each group profile is summarized as a single-line entry
in the Groups List.

The List can show all groups defined in the system, or can show just those
groups assigned to a specific network. Select Listing Resources by Network Name
for more detail.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.4.2. Adding Groups ΓòÉΓòÉΓòÉ

Adding Groups

There are three pages organizing information for Groups. There are another two
pages that track the assignments and associations for the Group. Select
Assignments/Associations for information on using the last two pages of the
notebook.

Select Resources problem recovery if you encounter problems.

The first three pages and their respective fields are as follows.

o Profile page

  The Profile page identifies the alias and description of the group, and its
  administrative contact. The fields on this page are as follows.

    1. Alias

       The Alias is a one-to-eight character name that uniquely identifies this
       group to the system. Often it is the same name your network uses for
       access. The Alias can be any combination of letters, numbers, and
       special characters. All letters are converted to upper case.

    2. Description

       A 64-character single-line that best summarizes the group. This line is
       displayed in all lists of groups and therefore should be as meaningful
       as possible to help you and other support staff to quickly identify this
       drive.

    3. Contact's Alias

    4. Telephone (Contact)

    5. Reports to

    6. Telephone (Reports to)

    7. Support Responsibility

o Contact page

  This page details general location and contact information for the Group. Its
  fields are as follows.

    1. Street address 1

    2. Street address 2

    3. City

    4. State/Province

    5. Country

    6. Zip

    7. FAX phone

    8. Other phone

o Notes page

  The Notes page contains a single field capable of holding up to 3,072
  characters (about 2-3 typed pages) of information as formatted text. Use this
  page for detail not handled by the previous pages.

  If your environment uses the HODstar Loader for IBM LAN Server environments
  your system administrator may be loading information to this page from the
  LAN Server domain controller.


ΓòÉΓòÉΓòÉ 4.4.3. Viewing/Changing Groups ΓòÉΓòÉΓòÉ

Viewing/Changing Groups

Viewing Groups puts you in a read-only View mode. Typically viewing is faster
than opening the group in Change mode since there is less background
processing. View mode also is often preferable to Change mode since there is
less chance of accidentally modifying the settings. Users with an access level
of 'Customer' are always put in View mode.

Changing a group is much like adding a new one. As you modify fields from their
original settings the contents are highlighted in red instead of black, and the
title bar of the Profile notebook displays *unsaved changes* to remind you that
you need to click the Change button to make your changes permanent. Once saved
the modified fields are set back to the standard black color and the title bar
no longer shows the reminder. Cancel the changes and restore the original
settings by clicking the Refresh button.

You can display another Drive profile from the notebook by clicking the Clear
panel button, typing the new alias in the Group Alias field, then clicking the
Refresh button.

The Group profile notebook will change from Add to Change mode if the alias
name already has been defined in the system. This gives you the opportunity to
either go ahead and change the existing profile or to instead change the alias
name to a unique value.

Select Adding Groups for details on the Profile pages and their fields.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.4.4. Deleting Groups ΓòÉΓòÉΓòÉ

Deleting Groups

Group profiles can be deleted from both the Groups List and from their Group
Profile. Once deleted their profiles cannot be recovered except from database
backups.

You can delete the profile for one or more groups displayed in the Groups List
by highlighting the respective entries and then selecting the Delete option
from the Resources menu.

Groups are deleted from their Profile notebook by clicking the Delete button
from the first page of the notebook.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.5. Machines ΓòÉΓòÉΓòÉ

Machines

Machines refer to any kind of device accessible on the network. Computers,
network communications hardware, and mass storage devices are examples of
machines.

o Listing Machines
o Adding Machines
o Viewing/Changing Machines
o Deleting Machines
o Making Assignments
o Using Associations

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.5.1. Listing Machines ΓòÉΓòÉΓòÉ

Listing Machines

All machines defined to the system are displayed by the Machines List object
stored in the HODstar folder. Each machine profile is summarized as a
single-line entry in the Machines List.

The List can show all machines defined in the system, or can show just those
machines assigned to a specific network. Select Listing Resources by Network
Name for more detail.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.5.2. Adding Machines ΓòÉΓòÉΓòÉ

Adding Machines

There are two pages organizing information for Machines. There are another two
pages that track the assignments and associations for the Machine. Select
Assignments/Associations for information on using the last two pages of the
notebook.

Select Resources problem recovery if you encounter problems.

The first two pages and their respective fields are as follows.

o Profile page

  The Profile page identifies the alias and description of the machine, its
  inventory detail, and service information. The fields on this page are as
  follows.

    1. Alias

       The Alias is a one-to-eight character name that uniquely identifies this
       machine to the system. Often it is the same name your network uses for
       access. The Alias can be any combination of letters, numbers, and
       special characters. All letters are converted to upper case.

    2. Description

       A 64-character single-line that best summarizes the machine. This line
       is displayed in all lists of machines and therefore should be as
       meaningful as possible to help you and other support staff to quickly
       identify this drive.

    3. Category

    4. Inventory number

    5. Manufacturer

    6. Model #

    7. Mnfctr Serial #

    8. Service Company

    9. Service Telephone

   10. Service Account

   11. Service Contact

o Notes page

  The Notes page contains a single field capable of holding up to 3,072
  characters (about 2-3 typed pages) of information as formatted text. Use this
  page for detail not handled by the previous page.

  If your environment uses the HODstar Loader for IBM LAN Server environments
  your system administrator may be loading information to this page from the
  LAN Server domain controller.


ΓòÉΓòÉΓòÉ 4.5.3. Viewing/Changing Machines ΓòÉΓòÉΓòÉ

Viewing/Changing Machines

Viewing Machines puts you in a read-only View mode. Typically viewing is faster
than opening the machine in Change mode since there is less background
processing. View mode also is often preferable to Change mode since there is
less chance of accidentally modifying the settings. Users with an access level
of 'Customer' are always put in View mode.

Changing a machine is much like adding a new one. As you modify fields from
their original settings the contents are highlighted in red instead of black,
and the title bar of the Profile notebook displays *unsaved changes* to remind
you that you need to click the Change button to make your changes permanent.
Once saved the modified fields are set back to the standard black color and the
title bar no longer shows the reminder. Cancel the changes and restore the
original settings by clicking the Refresh button.

You can display another Machine profile from the notebook by clicking the Clear
panel button, typing the new alias in the Machine Alias field, then clicking
the Refresh button.

The Machine profile notebook will change from Add to Change mode if the alias
name already has been defined in the system. This gives you the opportunity to
either go ahead and change the existing profile or to instead change the alias
name to a unique value.

Select Adding Machines for details on the Profile pages and their fields.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.5.4. Deleting Machines ΓòÉΓòÉΓòÉ

Deleting Machines

Machine profiles can be deleted from both the Machines List and from their
Machine Profile. Once deleted their profiles cannot be recovered except from
database backups.

You can delete the profile for one or more machines displayed in the Machines
List by highlighting the respective entries and then selecting the Delete
option from the Resources menu.

Machines are deleted from their Profile notebook by clicking the Delete button
from the first page of the notebook.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.6. Networks ΓòÉΓòÉΓòÉ

Networks

Networks are logical organizations of all the other resource types handled by
Monitor.

o Listing Networks
o Adding Networks
o Viewing/Changing Networks
o Deleting Networks
o Making Assignments
o Using Associations

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.6.1. Listing Networks ΓòÉΓòÉΓòÉ

Listing Networks

All networks defined to the system are displayed by the Networks List object
stored in the HODstar folder. Each network profile is summarized as a
single-line entry in the Networks List.

The List shows all networks defined in the system.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.6.2. Adding Networks ΓòÉΓòÉΓòÉ

Adding Networks

There are two pages organizing information for Networks. There is another page
that tracks assignments for the Network. Select Assignments/Associations for
information on using this last page of the notebook.

Select Resources problem recovery if you encounter problems.

The first two pages and their respective fields are as follows.

o Profile page

  The Profile page identifies the alias and description of the network, and its
  administrative contact. The fields on this page are as follows.

    1. Alias

       The Alias is a one-to-eight character name that uniquely identifies this
       network to the system. Often it is the same name your network uses for
       access. The Alias can be any combination of letters, numbers, and
       special characters. All letters are converted to upper case.

    2. Description

       A 64-character single-line that best summarizes the network. This line
       is displayed in all lists of networks and therefore should be as
       meaningful as possible to help you and other support staff to quickly
       identify this drive.

    3. Type

    4. Network Internal Name

    5. Primary administrator

        List Support Reps button

o Notes page

  The Notes page contains a single field capable of holding up to 3,072
  characters (about 2-3 typed pages) of information as formatted text. Use this
  page for detail not handled by the previous page.

  If your environment uses the HODstar Loader for IBM LAN Server environments
  your system administrator may be loading information to this page from the
  LAN Server domain controller.


ΓòÉΓòÉΓòÉ 4.6.3. Viewing/Changing Networks ΓòÉΓòÉΓòÉ

Viewing/Changing Networks

Viewing Networks puts you in a read-only View mode. Typically viewing is faster
than opening the network in Change mode since there is less background
processing. View mode also is often preferable to Change mode since there is
less chance of accidentally modifying the settings. Users with an access level
of 'Customer' are always put in View mode.

Changing a network is much like adding a new one. As you modify fields from
their original settings the contents are highlighted in red instead of black,
and the title bar of the Profile notebook displays *unsaved changes* to remind
you that you need to click the Change button to make your changes permanent.
Once saved the modified fields are set back to the standard black color and the
title bar no longer shows the reminder. Cancel the changes and restore the
original settings by clicking the Refresh button.

You can display another Network profile from the notebook by clicking the Clear
panel button, typing the new alias in the Network Alias field, then clicking
the Refresh button.

The Network profile notebook will change from Add to Change mode if the alias
name already has been defined in the system. This gives you the opportunity to
either go ahead and change the existing profile or to instead change the alias
name to a unique value.

Select Adding Networks for details on the Profile pages and their fields.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.6.4. Deleting Networks ΓòÉΓòÉΓòÉ

Deleting Networks

Network profiles can be deleted from both the Networks List and from their
Network Profile. Once deleted their profiles cannot be recovered except from
database backups.

You can delete the profile for one or more networks displayed in the Networks
List by highlighting the respective entries and then selecting the Delete
option from the Resources menu.

Networks are deleted from their Profile notebook by clicking the Delete button
from the first page of the notebook.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.7. Printers ΓòÉΓòÉΓòÉ

Printers

Printers refer to shared network printers accessible over the network.

o Listing Printers
o Adding Printers
o Viewing/Changing Printers
o Deleting Printers
o Making Assignments
o Using Associations

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.7.1. Listing Printers ΓòÉΓòÉΓòÉ

Listing Printers

All printers defined to the system are displayed by the Printers List object
stored in the HODstar folder. Each printer profile is summarized as a
single-line entry in the Printers List.

The List can show all printers defined in the system, or can show just those
printers assigned to a specific network. Select Listing Resources by Network
Name for more detail.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.7.2. Adding Printers ΓòÉΓòÉΓòÉ

Adding Printers

There are two pages organizing information for Printers. There is another page
that tracks associations for the Printer. Select Assignments/Associations for
information on using the last page of the notebook.

Select Resources problem recovery if you encounter problems.

The first two pages and their respective fields are as follows.

o Profile page

  The Profile page identifies the alias and description of the printer, its
  inventory detail, and service information. The fields on this page are as
  follows.

    1. Alias

       The Alias is a one-to-eight character name that uniquely identifies this
       printer to the system. Often it is the same name your network uses for
       access. The Alias can be any combination of letters, numbers, and
       special characters. All letters are converted to upper case.

    2. Description

       A 64-character single-line that best summarizes the printer. This line
       is displayed in all lists of printers and therefore should be as
       meaningful as possible to help you and other support staff to quickly
       identify this drive.

    3. Category

    4. Inventory number

    5. Manufacturer

    6. Model #

    7. Mnfctr Serial #

    8. Service Company

    9. Service Telephone

   10. Service Account

   11. Service Contact

o Notes page

  The Notes page contains a single field capable of holding up to 3,072
  characters (about 2-3 typed pages) of information as formatted text. Use this
  page for detail not handled by the previous page.

  If your environment uses the HODstar Loader for IBM LAN Server environments
  your system administrator may be loading information to this page from the
  LAN Server domain controller.


ΓòÉΓòÉΓòÉ 4.7.3. Viewing/Changing Printers ΓòÉΓòÉΓòÉ

Viewing/Changing Printers

Viewing Printers puts you in a read-only View mode. Typically viewing is faster
than opening the printer in Change mode since there is less background
processing. View mode also is often preferable to Change mode since there is
less chance of accidentally modifying the settings. Users with an access level
of 'Customer' are always put in View mode.

Changing a printer is much like adding a new one. As you modify fields from
their original settings the contents are highlighted in red instead of black,
and the title bar of the Profile notebook displays *unsaved changes* to remind
you that you need to click the Change button to make your changes permanent.
Once saved the modified fields are set back to the standard black color and the
title bar no longer shows the reminder. Cancel the changes and restore the
original settings by clicking the Refresh button.

You can display another Printer profile from the notebook by clicking the Clear
panel button, typing the new alias in the Printer Alias field, then clicking
the Refresh button.

The Printer profile notebook will change from Add to Change mode if the alias
name already has been defined in the system. This gives you the opportunity to
either go ahead and change the existing profile or to instead change the alias
name to a unique value.

Select Adding Printers for details on the Profile pages and their fields.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.7.4. Deleting Printers ΓòÉΓòÉΓòÉ

Deleting Printers

Printer profiles can be deleted from both the Printers List and from their
Printer Profile. Once deleted their profiles cannot be recovered except from
database backups.

You can delete the profile for one or more printers displayed in the Printers
List by highlighting the respective entries and then selecting the Delete
option from the Resources menu.

Printers are deleted from their Profile notebook by clicking the Delete button
from the first page of the notebook.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.8. Serial devices ΓòÉΓòÉΓòÉ

Serial devices

Serial devices are special-purpose machines used to access and exchange
information with remote networks over public or leased telephone lines.

o Listing Serial devices
o Adding Serial devices
o Viewing/Changing Serial devices
o Deleting Serial devices
o Making Assignments
o Using Associations

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.8.1. Listing Serial devices ΓòÉΓòÉΓòÉ

Listing Serial devices

All serial devices defined to the system are displayed by the Serial devices
List object stored in the HODstar folder. Each serial device profile is
summarized as a single-line entry in the Serial devices List.

The List can show all serial devices defined in the system, or can show just
those serial devices assigned to a specific network. Select Listing Resources
by Network Name for more detail.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.8.2. Adding Serial devices ΓòÉΓòÉΓòÉ

Adding Serial devices

There are two pages organizing information for Serial devices. There is another
pages that track the associations for the serial device. Select
Assignments/Associations for information on using the last page of the
notebook.

Select Resources problem recovery if you encounter problems.

The first two pages and their respective fields are as follows.

o Profile page

  The Profile page identifies the alias and description of the serial device,
  and its conection detail. The fields on this page are as follows.

    1. Alias

       The Alias is a one-to-eight character name that uniquely identifies this
       serial device to the system. Often it is the same name your network uses
       for access. The Alias can be any combination of letters, numbers, and
       special characters. All letters are converted to upper case.

    2. Description

       A 64-character single-line that best summarizes the serial device. This
       line is displayed in all lists of serial devices and therefore should be
       as meaningful as possible to help you and other support staff to quickly
       identify this device.

    3. Port Assignment ID

    4. Port override settings

       a. parity size

       b. parity mode

       c. word size

       d. line speed

o Notes page

  The Notes page contains a single field capable of holding up to 3,072
  characters (about 2-3 typed pages) of information as formatted text. Use this
  page for detail not handled by the previous page.

  If your environment uses the HODstar Loader for IBM LAN Server environments
  your system administrator may be loading information to this page from the
  LAN Server domain controller.


ΓòÉΓòÉΓòÉ 4.8.3. Viewing/Changing Serial devices ΓòÉΓòÉΓòÉ

Viewing/Changing Serial devices

Viewing Serial devices puts you in a read-only View mode. Typically viewing is
faster than opening the Serial device in Change mode since there is less
background processing. View mode also is often preferable to Change mode since
there is less chance of accidentally modifying the settings. Users with an
access level of 'Customer' are always put in View mode.

Changing a serial device is much like adding a new one. As you modify fields
from their original settings the contents are highlighted in red instead of
black, and the title bar of the Profile notebook displays *unsaved changes* to
remind you that you need to click the Change button to make your changes
permanent. Once saved the modified fields are set back to the standard black
color and the title bar no longer shows the reminder. Cancel the changes and
restore the original settings by clicking the Refresh button.

You can display another Serial device profile from the notebook by clicking the
Clear panel button, typing the new alias in the Serial device Alias field, then
clicking the Refresh button.

The Serial device profile notebook will change from Add to Change mode if the
alias name already has been defined in the system. This gives you the
opportunity to either go ahead and change the existing profile or to instead
change the alias name to a unique value.

Select Adding Serial devices for details on the Profile pages and their fields.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.8.4. Deleting Serial devices ΓòÉΓòÉΓòÉ

Deleting Serial devices

Serial device profiles can be deleted from both the Serial devices List and
from their Serial device Profile. Once deleted their profiles cannot be
recovered except from database backups.

You can delete the profile for one or more serial devices displayed in the
Serial devices List by highlighting the respective entries and then selecting
the Delete option from the Resources menu.

Serial devices are deleted from their Profile notebook by clicking the Delete
button from the first page of the notebook.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.9. Users ΓòÉΓòÉΓòÉ

Users

Users refer to the people active within your organization and active on the
network. Users typically are assigned to groups and networks. They often have
associations with all the resource types handled by Monitor.

o Listing Users
o Adding Users
o Viewing/Changing Users
o Deleting Users
o Making Users
o Using Users

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.9.1. Listing Users ΓòÉΓòÉΓòÉ

Listing Users

All users defined to the system are displayed by the Users List object stored
in the HODstar folder. Each user profile is summarized as a single-line entry
in the Users List.

The List can show all users defined in the system, or can show just those users
assigned to a specific network. Select Listing Resources by Network Name for
more detail.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.9.2. Adding Users ΓòÉΓòÉΓòÉ

Adding Users

There are three pages organizing information for Users. There are another two
pages that track the assignments and associations for the User. Select
Assignments/Associations for information on using the last two pages of the
notebook.

Select Resources problem recovery if you encounter problems.

The first three pages and their respective fields are as follows.

o Profile page

  The Profile page identifies the alias and description of the user, and
  general information unique to that User. The fields on this page are as
  follows.

    1. Alias

       The Alias is a one-to-eight character name that uniquely identifies this
       User to the system. Often it is the same name your network uses for
       access. The Alias can be any combination of letters, numbers, and
       special characters. All letters are converted to upper case.

    2. Description

       A 64-character single-line that best summarizes the User. This line is
       displayed in all lists of Users and therefore should be as meaningful as
       possible to help you and other support staff to quickly identify this
       User.

    3. First name

    4. Last name

    5. Telephone

    6. Pager phone

    7. Job Title

    8. Department

    9. Backed by

   10. Telephone (Backed by)

   11. Reports to

   12. Telephone (Reports to)

   13. Access level

       a. Customer

       b. Operator

       c. Administrator

       d. Supervisor

o Contact page

  This page details general location and contact information for the User. Its
  fields are as follows.

    1. Street address 1

    2. Street address 2

    3. City

    4. State/Province

    5. Country

    6. Zip

    7. FAX phone

    8. Other phone

o Notes page

  The Notes page contains a single field capable of holding up to 3,072
  characters (about 2-3 typed pages) of information as formatted text. Use this
  page for detail not handled by the previous pages.

  If your environment uses the HODstar Loader for IBM LAN Server environments
  your system administrator may be loading information to this page from the
  LAN Server domain controller.


ΓòÉΓòÉΓòÉ 4.9.3. Viewing/Changing Users ΓòÉΓòÉΓòÉ

Viewing/Changing Users

Viewing Users puts you in a read-only View mode. Typically viewing is faster
than opening the user in Change mode since there is less background processing.
View mode also is often preferable to Change mode since there is less chance of
accidentally modifying the settings. Users with an access level of 'Customer'
are always put in View mode.

Changing a User is much like adding a new one. As you modify fields from their
original settings the contents are highlighted in red instead of black, and the
title bar of the Profile notebook displays *unsaved changes* to remind you that
you need to click the Change button to make your changes permanent. Once saved
the modified fields are set back to the standard black color and the title bar
no longer shows the reminder. Cancel the changes and restore the original
settings by clicking the Refresh button.

You can display another User profile from the notebook by clicking the Clear
panel button, typing the new alias in the User Alias field, then clicking the
Refresh button.

The User profile notebook will change from Add to Change mode if the alias name
already has been defined in the system. This gives you the opportunity to
either go ahead and change the existing profile or to instead change the alias
name to a unique value.

Select Adding Users for details on the Profile pages and their fields.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.9.4. Deleting Users ΓòÉΓòÉΓòÉ

Deleting Users

User profiles can be deleted from both the Users List and from their User
Profile. Once deleted their profiles cannot be recovered except from database
backups.

You can delete the profile for one or more users displayed in the Users List by
highlighting the respective entries and then selecting the Delete option from
the Resources menu.

Users are deleted from their Profile notebook by clicking the Delete button
from the first page of the notebook.

Select Resources problem recovery if you encounter problems.


ΓòÉΓòÉΓòÉ 4.10. Listing Resources by Network Name ΓòÉΓòÉΓòÉ

By default all resource list objects show all profiles defined to the system.
With the exception of the Networks List all resource lists can also show just
those profiles assigned to a specific network.

There are three controls to the top right of each resource list that determine
how profiles are displayed. The two radio buttons specify whether to display
all defined resources or to list by network name.

When the list by network radio button is checked the the third control, the
drop down list to the far right, is enabled and you can select a network alias
from the list of defined names. Once the name is selected then click the
Refresh button to display just those resources assigned to the selected
network.

Checking the other radio button disables the network name list.  Once checked
you can then select the Refresh button to again list all resources defined to
the system.


ΓòÉΓòÉΓòÉ 4.11. Resources problem recovery ΓòÉΓòÉΓòÉ

o 'The Control Panel is not active'

  All Monitor modules require that the user both start the Control Panel and
  logon to the Monitor system before they will start.

  When a Monitor module displays this error it will automatically try to start
  the Control Panel so that you can logon.

  Once you click the OK button on this message box the module will close
  itself. After logging-on restart the module.

o 'You are not logged into a HODstar session'

  All Monitor modules require that the user both start the Control Panel and
  logon to the Monitor system before they will start.

  If you have logged-on but you are getting this error then the system
  administrator may have forced off your session or you may be encountering a
  problem maintaining a connection with the HODstar Common Database.

  Contact your system administrator if you are not able to logon or to use
  Monitor after logon.


ΓòÉΓòÉΓòÉ 5. Trademarks ΓòÉΓòÉΓòÉ

The following products are Trade Marks of HODstar(TM) Support Solutions:

o HODstar Supporter
o HODstar Monitor
o HODstar Pager
o HODstar Broadcaster
o HODstar Monitor
o HODstar Loader

The following products are Trade Marks of International Business Machines,
Inc.:

o Database2 (DB2)
o Database 2/2 (DB2/2)
o Operating System/2 (OS/2)
o OS/2 LAN Server

The following products are Trade Marks of Microsoft Corporation:

o Windows
o Windows NT
o Windows 95

Netware is a Trade Mark of Novell Corporation.