═══ 1. Introduction and Overview ═══ HODstar Monitor provides a unique platform to model and document your networks, and to track those network assets. Administrators and help desk staff can immediately pull up a customer's network profile as they take the call. For example if a customer reports a printer problem, then you can immediately identify what printer that user has assigned and more importantly quickly determine if that problem will affect other customers using that same network resource. If a server goes down or a server loses any of its resources, you know at a glance who is affected and what other resources are managed by that downed server. Support staff and assets coordinators also use Monitor to keep track of asset allocations, assignments, inventory numbers, service contacts, and other related information. HODstar Monitor is network independent. It does not require a network to be installed or active on your machine. Nor does it require a special network to support your users. Any kind of network can be modeled using the Monitor facility. HODstar Monitor is intended primarily to be used as a reference tool. Your network administrators will decide how to model your network, and they decide what information to put in the HODstar Database. They also may be responsible for making sure the information in your database stays current, or they may provide that information to the help desk staff for database maintenance. While network independent Monitor can be combined with the HODstar Loader for IBM LAN Server environments. HODstar Loader boosts your productivity by permitting system and assets coordinators to automatically add and maintain assets information kept in your IBM LAN Server Domain Controllers. Like all HODstar products HODstar Monitor is user friendly and designed to be easy to use: o Anytime a field is modified the field is highlighted in red and the window title changed so that users remember to save their changes. o Information is organized into logical 'pages' in a notebook to give a folder or book-like feel. o All features are accessible using either the keyboard or the mouse. Mouse options can be accessed from a menu line or using popup menus. o Drag-and-drop permits you to easily assign relationships between call and network objects, and list buttons may be used also. o HODstar Monitor runs from either the OS/2 Desktop or from the command-line. This reference is primarily used to provide online help for the HODstar Monitor, and to provide low-level detail for the system administrator. The following topics are covered in the User Reference: o Conventions Used in this Reference o Logon Security o Managing Resources - Assignments/Associations - Applications - Drives - Groups - Machines - Networks - Printers - Serial devices - Users As you go through this Reference, next and previous sections will be highlighted. ═══ 2. Conventions Used in this Reference ═══ Throughout this reference and in the tutorials you will see the consistent use of conventions that help you quickly recognize and associate parts of the HODstar Monitor system. These conventions are as follows. o Terms o Symbols ═══ 2.1. Commonly Used Terms ═══ Throughout this reference and in the tutorials you will see several consistent terms. o Profiles Profiles always refer to a notebook. Notebooks are special windows that organize information into pages. Profiles are used to define calls, queues, and network resources and to give you the detail you need to use these. Profiles can be setup so that they will automatically refresh their display as often as you or your system administrator decide. o Lists Lists always refer to one or more profiles displayed to you as single-line entries in a single window. Lists are used to quickly summarize all the profiles that have been defined for calls, queues, and other resources. From a list you can select one or more of the profile entries and then show their profile notebooks. Lists are also used to delete one or more resources, and for queues to activate Queues Monitors. Lists can be setup so that they will automatically refresh their display as often as you or your system administrator decide. o Aliases Aliases are one-to-eight character names used to refer to all the different profiles in your system. A User alias for Jan Smith might be JSMITH. An alias for a printer might be BWLASER. Aliases are always associated with a brief description, a 64-character single line used to give more information on that profile alias. Nearly all Lists (see above) show both the Alias and its associated brief description. o Queue Monitors Sometimes also referred to as Active Queue Monitors, Monitors are a special kind of list. A Queue Monitor takes the criteria or information defined in its associated Queue Profile and uses it to scan for Call Profiles that match those criteria. Queue Monitors can be setup so that they will automatically refresh their display as often as you or your system administrator decide. ═══ 2.2. Commonly Used Symbols ═══ Throughout this reference and in the tutorials you will see several consistent symbols. These symbols are identical to the icons used to represent objects in the Monitor system. You will sometimes see one or more of the following symbols when you first open a part of the reference. They tell you which object that part of the reference discusses. o (CONTROL.EXE) Control Panel This module controls logon and access level security. It must be active and logged-on with a valid user ID before using any other part of the HODstar system. o (APPLLIST.EXE) Applications List This module lists one-line summaries of all shared network applications defined in the system. o (APPLPROF.EXE) Application Profile This module displays an Application Profile notebook. The Applications List runs this module when you highlight one or more entries and then select the View, Add, or Change options. o (DRIVLIST.EXE) Drives List This module lists one-line summaries of all shared network drives defined in the system. o (DRIVPROF.EXE) Drive Profile This module displays a Drive Profile notebook. The Drives List runs this module when you highlight one or more entries and then select the View, Add, or Change options. o (GRUPLIST.EXE) Groups List This module lists one-line summaries of all groups of users defined in the system. o (GRUPPROF.EXE) Group Profile This module displays a Group Profile notebook. The Groups List runs this module when you highlight one or more entries and then select the View, Add, or Change options. o (MACHLIST.EXE) Machines List This module lists one-line summaries of all machines (any type of device) defined in the system. o (MACHPROF.EXE) Machine Profile This module displays a Machine Profile notebook. The Machines List runs this module when you highlight one or more entries and then select the View, Add, or Change options. o (NETLIST.EXE) Networks List This module lists one-line summaries of all networks (logical organizations of resources) defined in the system. o (NETPROF.EXE) Network Profile This module displays a Network Profile notebook. The Networks List runs this module when you highlight one or more entries and then select the View, Add, or Change options. o (PRTRLIST.EXE) Printers List This module lists one-line summaries of all shared network printers defined in the system. o (PRTRPROF.EXE) Printer Profile This module displays a Printer Profile notebook. The Printers List runs this module when you highlight one or more entries and then select the View, Add, or Change options. o (SERLLIST.EXE) Serial devices List This module lists one-line summaries of all shared network serial devices defined in the system. o (SERLPROF.EXE) Serial device Profile This module displays a Serial device Profile notebook. The Serial devices List runs this module when you highlight one or more entries and then select the View, Add, or Change options. o (USERLIST.EXE) Users List This module lists one-line summaries of all users defined in the system. o (USERPROF.EXE) User Profile This module displays a User Profile notebook. The Users List runs this module when you highlight one or more entries and then select the View, Add, or Change options. ═══ 3. Logon Security ═══ Logon Security Some versions of HODstar Monitor require logon security. Logon security protects you and your data. Logon IDs are defined in each person's User Profile. The ID is the User Alias assigned in that profile. Contact your system administrator for your User ID. System users have different levels of access. This access level also is assigned in the User Profile. System administrators control the access level of users, and also control the logon status of operators. Contact your system administrator to: o Increase your access level o Force-off your User ID o Reset your password Select one of the following options present these various aspects of Logon Security. o Logging-on A User profile must first be configured before a user can logon. The User profile determines the logon ID and access level for the user. o Changing password Users must change their password the very first time they log onto the system. It is a good security practice to change your password monthly. o Logging-off Logging-off ensures that your Monitor session shuts down cleanly. Abnormally terminated sessions may cause you problems the next time you try to logon. o Logon problem recovery Procedures to recover from known problems encountered when logging-on or off. ═══ 3.1. Logging-on ═══ Logging-on A User profile must first be configured before a user can logon. The User profile determines the logon ID and access level for the user. In many environments the logon ID is the first letter of the first name immediately followed by the first seven letters of the last name. For example, Jan Smith may have a logon ID of JSMITH. The first time a user logs on to HODstar Monitor the password is the same as the logon ID. The user must change the password before logging-on. Passwords can be from one to eight letters, numbers, and/or special characters. Upper/lower case is ignored for letters. Use the Tab key to move from field to field. Click the Logon button or use the Alt-L key combination to start the logon process. Logon status is shown in the title bar of the Control Panel. Status is either 'Initializing', 'LOGGED-ON', and 'NOT LOGGED-ON'. Logon will fail for any of the following reasons: 1. User ID is already logged-on and in use 2. User ID is not configured to the system 3. User ID specified is incorrect 4. Password specified is incorrect 5. Your PC is unable to access the HODstar Common Database 6. Your local Monitor configuration is corrupted Select Logon problem recovery if you encounter problems. ═══ 3.2. Changing password ═══ Changing password The first time a user logs onto HODstar Monitor the password is the same as the logon ID. The user must change the password before logging-on. Passwords can be from one to eight letters, numbers, and/or special characters. Upper/lower case is ignored for letters. Change the password by first entering the logon ID and current password in their usual fields exactly as you do for logon. Then enter the new password in the New Password field. Specify the exact same new password in the New Password field. Use the Tab key to move from field to field. Click the Logon button or use the Alt-L key combination to start the logon process and change the password. Password changes will not take effect if someone else is already logged-on with the same User ID, or if the User profile does not exist in the system. Changing your password will fail for any of the following reasons: 1. User ID is already logged-on and in use 2. User ID is not configured to the system 3. User ID specified is incorrect 4. Password specified is identical to the User ID 5. Your PC is unable to access the HODstar Common Database 6. Your local Monitor configuration is corrupted Select Logon problem recovery if you encounter problems. ═══ 3.3. Logging-off ═══ Logging-off Logoff by selecting the Logoff button or by using the Alt-L key combination from the Control Panel. You should always logoff Monitor before shutting down your workstation. Abnormally terminating Monitor may cause problems the next time you try to log back on. Select Logon problem recovery if you encounter problems. ═══ 3.4. Logon problem recovery ═══ Most problem recovery will require assistance from your system administrator. Use this information to help your administrator identify and resolve the problem. Problem types are - 1. 'User ID was not found' The user ID specified was spelled incorrectly or has not yet been configured to the system. Make sure the spelling is correct or specify a different user ID. Contact your administrator to determine if you have been assigned a valid ID or if your ID has been defined. 2. 'Password is invalid' The password was spelled incorrectly or is not the same as the password currently defined for this user ID. Make sure the spelling is correct or specify a different user ID with a proven password. New IDs or IDs reset by the system administrator have a password indentical to the user ID. Contact your administrator to determine if you have been assigned a valid ID, or if your password has been changed. 3. 'Someone is already logged-on with user ID []' The user ID specified is already active on the system. This can be caused not only by someone else using this ID but also if the previous session was not correctly logged-off. Contact your system administrator to determine if the ID should be reset or if there is a security violation. 4. 'Unable to find the expected number of HODstar Common Database files' Your system is unable to connect to the HODstar Common Database or the Common database is missing or corrupted. Contact your system administrator to make sure you have a valid Monitor configuration, that your PC is able to connect to the Common Database, and that the Common Database is correctly defined. 5. 'Cannot start CONTROL.EXE' Your local Monitor configuration is missing or corrupted. Make sure that the directory and file specified in the Settings page of the Control Panel icon exists, and that the Startup and Working Directories are both defined to the correct path. Contact your system administrator is you are not able to get past these suggestions. 6. Control Panel disappears after logon This is caused by a missing or corrupted Monitor configuration. Contact your system administrator immediately. ═══ 4. Managing Resources ═══ Resources are the objects, categories of things, that make up your networks. You as a user are a network resource, as is your machine and the shared printer you send your documents to. Monitor gives you a flexible and easy to use interface to organize and track your network resources. You can also quickly see the relationships (assignments and associations) between these resources. For example, the shared network printer you use is assigned to you. To turn the relationship around, you are associated to that printer. You also use Monitor to track inventory numbers, service contact information, and administrator contact detail for these resources. Additionally each resource profile also provides a Notes page that allows you to enter up to 3,072 characters (about 2-3 typed pages) of additional information as formatted text. The categories of resources tracked by HODstar Monitor are as follows. Double-click any one of the lines for more information. o Assignments/Associations Assignments and associations show the relationships between resources on your networks. o Applications Applications refer to software programs maintained on a network and shared to users. o Drives Drives refer to shared disk space maintained on a remote file server. o Groups Groups are logical organizations of users, usually along departmental lines. o Machines Machines refer to any kind of device accessible on the network. o Networks Networks are logical organizations of all the other resource types handled by Monitor. o Printers Printers refer to shared network printers accessible over the network. o Serial devices Serial devices are special-purpose machines used to access and exchange information with remote networks over public or leased telephone lines. o Users Users refer to the people active within your organization and active on the network. Select Resources problem recovery if you encounter problems. ═══ 4.1. Assignments/Associations ═══ Assignments and associations show the relationships between resources on your networks. Assignments are direct. A printer and a machine are assigned to a user. That user is assigned to a group. That group is assigned to a network. Associations are indirect. The network is associated with the group, the user, the machine, and the printer. All resources handled by HODstar Monitor have assignments, associations, or both. Assignments and associations for a resource are accessible from pages in that resource's Profile notebook. o Making Assignments o Using Associations Select Resources problem recovery if you encounter problems. ═══ 4.1.1. Making Assignments ═══ Select Resources problem recovery if you encounter problems. ═══ 4.1.2. Using Associations ═══ Select Resources problem recovery if you encounter problems. ═══ 4.2. Applications ═══ Applications Applications refer to software programs maintained on a network and shared to users. In most networks these applications are maintained on file server machines. Some environments may store the applications on user machines and the user permits others to use them. Applications not only involve users, networks, and machines but they may also require printers and special devices (machines). Some may also require serial devices to transmit information to remote locations. o Listing Applications o Adding Applications o Viewing/Changing Applications o Deleting Applications o Making Assignments o Using Associations Select Resources problem recovery if you encounter problems. ═══ 4.2.1. Listing Applications ═══ Listing Applications All applications defined to the system are displayed by the Applications List object stored in the HODstar folder. Each application profile is summarized as a single-line entry in the Applications List. Applications typically are assigned to users, groups, and networks. They usually have associations to drives, machines, printers, and serial devices. The List can show all applications defined in the system, or can show just those applications assigned to a specific network. Select Listing Resources by Network Name for more detail. Select Resources problem recovery if you encounter problems. ═══ 4.2.2. Adding Applications ═══ Adding Applications There are two pages organizing information for Applications. There are another two pages that track the assignments and associations for the Application. Select Assignments/Associations for information on using the last two pages of the notebook. Select Resources problem recovery if you encounter problems. The first two pages and their respective fields are as follows. o Profile page The Profile page identifies the alias and description of the shared application, its licensing issues, and support contact detail. The fields on this page are as follows. 1. Alias The Alias is a one-to-eight character name that uniquely identifies this application to the system. Often it is the same name your network uses for access. The Alias can be any combination of letters, numbers, and special characters. All letters are converted to upper case. 2. Description A 64-character single-line that best summarizes the application. This line is displayed in all lists of applications and therefore should be as meaningful as possible to help you and other support staff to quickly identify this application. 3. Licensing The fields in this section help you to track how many copies of the application are available. - Total A number ranging from 0 to 9,999 representing the total number of licenses your organization has purchased for this application. - In Use (not implemented) A number representing how many licenses are left from the number specified in the Total field. 4. Vendor name A 64-character single-line used to specify the name of the vendor owning or providing services for the application. 5. Customer number A 64-character single-line used to specify the customer number assigned to your organization by the vendor owning or providing services for the application. 6. Support Phone The vendor's customer support or services telephone number. The number specified must be all numeric, and is formatted to U.S.A. standards unless preceded by the plus ('+') symbol. Precede the number by the plus symbol if using a different telephone number format. o Notes page The Notes page contains a single field capable of holding up to 3,072 characters (about 2-3 typed pages) of information as formatted text. Use this page for detail not handled by the previous page. If your environment uses the HODstar Loader for IBM LAN Server environments your system administrator may be loading information to this page from the LAN Server domain controller. * ═══ 4.2.3. Viewing/Changing Applications ═══ Viewing/Changing Applications Viewing Applications puts you in a read-only View mode. Typically viewing is faster than opening the application in Change mode since there is less background processing. View mode also is often preferable to Change mode since there is less chance of accidentally modifying the settings. Users with an access level of 'Customer' are always put in View mode. Changing an application is much like adding a new one. As you modify fields from their original settings the contents are highlighted in red instead of black, and the title bar of the Profile notebook displays *unsaved changes* to remind you that you need to click the Change button to make your changes permanent. Once saved the modified fields are set back to the standard black color and the title bar no longer shows the reminder. Cancel the changes and restore the original settings by clicking the Refresh button. You can display another Application profile from the notebook by clicking the Clear panel button, typing the new alias in the Application Alias field, then clicking the Refresh button. The Application profile notebook will change from Add to Change mode if the alias name already has been defined in the system. This gives you the opportunity to either go ahead and change the existing profile or to instead change the alias name to a unique value. Select Adding Applications for details on the Profile pages and their fields. Select Resources problem recovery if you encounter problems. ═══ 4.2.4. Deleting Applications ═══ Deleting Applications Application profiles can be deleted from both the Applications List and from their Application Profile. Once deleted their profiles cannot be recovered except from database backups. You can delete the profile for one or more applications displayed in the Applications List by highlighting the respective entries and then selecting the Delete option from the Resources menu. Applications are deleted from their Profile notebook by clicking the Delete button from the first page of the notebook. Select Resources problem recovery if you encounter problems. ═══ 4.3. Drives ═══ Drives Drives refer to shared disk space maintained on a remote file server. Users with access to shared drives use them just as they would disk space on their local machine. o Listing Drives o Adding Drives o Viewing/Changing Drives o Deleting Drives o Making Assignments o Using Associations Select Resources problem recovery if you encounter problems. ═══ 4.3.1. Listing Drives ═══ Listing Drives All drives defined to the system are displayed by the Drives List object stored in the HODstar folder. Each drive profile is summarized as a single-line entry in the Drives List. The List can show all drives defined in the system, or can show just those drives assigned to a specific network. Select Listing Resources by Network Name for more detail. Select Resources problem recovery if you encounter problems. ═══ 4.3.2. Adding Drives ═══ Adding Drives There are two pages organizing information for Drives. There are another two pages that track the assignments and associations for the Drive. Select Assignments/Associations for information on using the last two pages of the notebook. Select Resources problem recovery if you encounter problems. The first two pages and their respective fields are as follows. o Profile page The Profile page identifies the alias and description of the shared drive, its assignment and access detail, and administrative contact. The fields on this page are as follows. 1. Alias The Alias is a one-to-eight character name that uniquely identifies this drive to the system. Often it is the same name your network uses for access. The Alias can be any combination of letters, numbers, and special characters. All letters are converted to upper case. 2. Description A 64-character single-line that best summarizes the drive. This line is displayed in all lists of drives and therefore should be as meaningful as possible to help you and other support staff to quickly identify this drive. 3. Contact's Alias 4. Logical Drive ID 5. Default access permissions a. All b. read c. write d. execute e. create f. delete g. access 6. Drive Storage Maximums a. Maximum Assignments b. Maximum Drive MB c. Max MB/Assignment o Notes page The Notes page contains a single field capable of holding up to 3,072 characters (about 2-3 typed pages) of information as formatted text. Use this page for detail not handled by the previous page. If your environment uses the HODstar Loader for IBM LAN Server environments your system administrator may be loading information to this page from the LAN Server domain controller. ═══ 4.3.3. Viewing/Changing Drives ═══ Viewing/Changing Drives Viewing Drives puts you in a read-only View mode. Typically viewing is faster than opening the drive in Change mode since there is less background processing. View mode also is often preferable to Change mode since there is less chance of accidentally modifying the settings. Users with an access level of 'Customer' are always put in View mode. Changing a drive is much like adding a new one. As you modify fields from their original settings the contents are highlighted in red instead of black, and the title bar of the Profile notebook displays *unsaved changes* to remind you that you need to click the Change button to make your changes permanent. Once saved the modified fields are set back to the standard black color and the title bar no longer shows the reminder. Cancel the changes and restore the original settings by clicking the Refresh button. You can display another Drive profile from the notebook by clicking the Clear panel button, typing the new alias in the Drive Alias field, then clicking the Refresh button. The Drive profile notebook will change from Add to Change mode if the alias name already has been defined in the system. This gives you the opportunity to either go ahead and change the existing profile or to instead change the alias name to a unique value. Select Adding Drives for details on the Profile pages and their fields. Select Resources problem recovery if you encounter problems. ═══ 4.3.4. Deleting Drives ═══ Deleting Drives Drive profiles can be deleted from both the Drives List and from their Drive Profile. Once deleted their profiles cannot be recovered except from database backups. You can delete the profile for one or more drives displayed in the Drives List by highlighting the respective entries and then selecting the Delete option from the Resources menu. Drives are deleted from their Profile notebook by clicking the Delete button from the first page of the notebook. Select Resources problem recovery if you encounter problems. ═══ 4.4. Groups ═══ Groups Groups are logical organizations of users, usually along departmental lines. Accounting and Help Desk are examples of groups. o Listing Groups o Adding Groups o Viewing/Changing Groups o Deleting Groups o Making Assignments o Using Associations Select Resources problem recovery if you encounter problems. ═══ 4.4.1. Listing Groups ═══ Listing Groups All groups defined to the system are displayed by the Groups List object stored in the HODstar folder. Each group profile is summarized as a single-line entry in the Groups List. The List can show all groups defined in the system, or can show just those groups assigned to a specific network. Select Listing Resources by Network Name for more detail. Select Resources problem recovery if you encounter problems. ═══ 4.4.2. Adding Groups ═══ Adding Groups There are three pages organizing information for Groups. There are another two pages that track the assignments and associations for the Group. Select Assignments/Associations for information on using the last two pages of the notebook. Select Resources problem recovery if you encounter problems. The first three pages and their respective fields are as follows. o Profile page The Profile page identifies the alias and description of the group, and its administrative contact. The fields on this page are as follows. 1. Alias The Alias is a one-to-eight character name that uniquely identifies this group to the system. Often it is the same name your network uses for access. The Alias can be any combination of letters, numbers, and special characters. All letters are converted to upper case. 2. Description A 64-character single-line that best summarizes the group. This line is displayed in all lists of groups and therefore should be as meaningful as possible to help you and other support staff to quickly identify this drive. 3. Contact's Alias 4. Telephone (Contact) 5. Reports to 6. Telephone (Reports to) 7. Support Responsibility o Contact page This page details general location and contact information for the Group. Its fields are as follows. 1. Street address 1 2. Street address 2 3. City 4. State/Province 5. Country 6. Zip 7. FAX phone 8. Other phone o Notes page The Notes page contains a single field capable of holding up to 3,072 characters (about 2-3 typed pages) of information as formatted text. Use this page for detail not handled by the previous pages. If your environment uses the HODstar Loader for IBM LAN Server environments your system administrator may be loading information to this page from the LAN Server domain controller. ═══ 4.4.3. Viewing/Changing Groups ═══ Viewing/Changing Groups Viewing Groups puts you in a read-only View mode. Typically viewing is faster than opening the group in Change mode since there is less background processing. View mode also is often preferable to Change mode since there is less chance of accidentally modifying the settings. Users with an access level of 'Customer' are always put in View mode. Changing a group is much like adding a new one. As you modify fields from their original settings the contents are highlighted in red instead of black, and the title bar of the Profile notebook displays *unsaved changes* to remind you that you need to click the Change button to make your changes permanent. Once saved the modified fields are set back to the standard black color and the title bar no longer shows the reminder. Cancel the changes and restore the original settings by clicking the Refresh button. You can display another Drive profile from the notebook by clicking the Clear panel button, typing the new alias in the Group Alias field, then clicking the Refresh button. The Group profile notebook will change from Add to Change mode if the alias name already has been defined in the system. This gives you the opportunity to either go ahead and change the existing profile or to instead change the alias name to a unique value. Select Adding Groups for details on the Profile pages and their fields. Select Resources problem recovery if you encounter problems. ═══ 4.4.4. Deleting Groups ═══ Deleting Groups Group profiles can be deleted from both the Groups List and from their Group Profile. Once deleted their profiles cannot be recovered except from database backups. You can delete the profile for one or more groups displayed in the Groups List by highlighting the respective entries and then selecting the Delete option from the Resources menu. Groups are deleted from their Profile notebook by clicking the Delete button from the first page of the notebook. Select Resources problem recovery if you encounter problems. ═══ 4.5. Machines ═══ Machines Machines refer to any kind of device accessible on the network. Computers, network communications hardware, and mass storage devices are examples of machines. o Listing Machines o Adding Machines o Viewing/Changing Machines o Deleting Machines o Making Assignments o Using Associations Select Resources problem recovery if you encounter problems. ═══ 4.5.1. Listing Machines ═══ Listing Machines All machines defined to the system are displayed by the Machines List object stored in the HODstar folder. Each machine profile is summarized as a single-line entry in the Machines List. The List can show all machines defined in the system, or can show just those machines assigned to a specific network. Select Listing Resources by Network Name for more detail. Select Resources problem recovery if you encounter problems. ═══ 4.5.2. Adding Machines ═══ Adding Machines There are two pages organizing information for Machines. There are another two pages that track the assignments and associations for the Machine. Select Assignments/Associations for information on using the last two pages of the notebook. Select Resources problem recovery if you encounter problems. The first two pages and their respective fields are as follows. o Profile page The Profile page identifies the alias and description of the machine, its inventory detail, and service information. The fields on this page are as follows. 1. Alias The Alias is a one-to-eight character name that uniquely identifies this machine to the system. Often it is the same name your network uses for access. The Alias can be any combination of letters, numbers, and special characters. All letters are converted to upper case. 2. Description A 64-character single-line that best summarizes the machine. This line is displayed in all lists of machines and therefore should be as meaningful as possible to help you and other support staff to quickly identify this drive. 3. Category 4. Inventory number 5. Manufacturer 6. Model # 7. Mnfctr Serial # 8. Service Company 9. Service Telephone 10. Service Account 11. Service Contact o Notes page The Notes page contains a single field capable of holding up to 3,072 characters (about 2-3 typed pages) of information as formatted text. Use this page for detail not handled by the previous page. If your environment uses the HODstar Loader for IBM LAN Server environments your system administrator may be loading information to this page from the LAN Server domain controller. ═══ 4.5.3. Viewing/Changing Machines ═══ Viewing/Changing Machines Viewing Machines puts you in a read-only View mode. Typically viewing is faster than opening the machine in Change mode since there is less background processing. View mode also is often preferable to Change mode since there is less chance of accidentally modifying the settings. Users with an access level of 'Customer' are always put in View mode. Changing a machine is much like adding a new one. As you modify fields from their original settings the contents are highlighted in red instead of black, and the title bar of the Profile notebook displays *unsaved changes* to remind you that you need to click the Change button to make your changes permanent. Once saved the modified fields are set back to the standard black color and the title bar no longer shows the reminder. Cancel the changes and restore the original settings by clicking the Refresh button. You can display another Machine profile from the notebook by clicking the Clear panel button, typing the new alias in the Machine Alias field, then clicking the Refresh button. The Machine profile notebook will change from Add to Change mode if the alias name already has been defined in the system. This gives you the opportunity to either go ahead and change the existing profile or to instead change the alias name to a unique value. Select Adding Machines for details on the Profile pages and their fields. Select Resources problem recovery if you encounter problems. ═══ 4.5.4. Deleting Machines ═══ Deleting Machines Machine profiles can be deleted from both the Machines List and from their Machine Profile. Once deleted their profiles cannot be recovered except from database backups. You can delete the profile for one or more machines displayed in the Machines List by highlighting the respective entries and then selecting the Delete option from the Resources menu. Machines are deleted from their Profile notebook by clicking the Delete button from the first page of the notebook. Select Resources problem recovery if you encounter problems. ═══ 4.6. Networks ═══ Networks Networks are logical organizations of all the other resource types handled by Monitor. o Listing Networks o Adding Networks o Viewing/Changing Networks o Deleting Networks o Making Assignments o Using Associations Select Resources problem recovery if you encounter problems. ═══ 4.6.1. Listing Networks ═══ Listing Networks All networks defined to the system are displayed by the Networks List object stored in the HODstar folder. Each network profile is summarized as a single-line entry in the Networks List. The List shows all networks defined in the system. Select Resources problem recovery if you encounter problems. ═══ 4.6.2. Adding Networks ═══ Adding Networks There are two pages organizing information for Networks. There is another page that tracks assignments for the Network. Select Assignments/Associations for information on using this last page of the notebook. Select Resources problem recovery if you encounter problems. The first two pages and their respective fields are as follows. o Profile page The Profile page identifies the alias and description of the network, and its administrative contact. The fields on this page are as follows. 1. Alias The Alias is a one-to-eight character name that uniquely identifies this network to the system. Often it is the same name your network uses for access. The Alias can be any combination of letters, numbers, and special characters. All letters are converted to upper case. 2. Description A 64-character single-line that best summarizes the network. This line is displayed in all lists of networks and therefore should be as meaningful as possible to help you and other support staff to quickly identify this drive. 3. Type 4. Network Internal Name 5. Primary administrator List Support Reps button o Notes page The Notes page contains a single field capable of holding up to 3,072 characters (about 2-3 typed pages) of information as formatted text. Use this page for detail not handled by the previous page. If your environment uses the HODstar Loader for IBM LAN Server environments your system administrator may be loading information to this page from the LAN Server domain controller. ═══ 4.6.3. Viewing/Changing Networks ═══ Viewing/Changing Networks Viewing Networks puts you in a read-only View mode. Typically viewing is faster than opening the network in Change mode since there is less background processing. View mode also is often preferable to Change mode since there is less chance of accidentally modifying the settings. Users with an access level of 'Customer' are always put in View mode. Changing a network is much like adding a new one. As you modify fields from their original settings the contents are highlighted in red instead of black, and the title bar of the Profile notebook displays *unsaved changes* to remind you that you need to click the Change button to make your changes permanent. Once saved the modified fields are set back to the standard black color and the title bar no longer shows the reminder. Cancel the changes and restore the original settings by clicking the Refresh button. You can display another Network profile from the notebook by clicking the Clear panel button, typing the new alias in the Network Alias field, then clicking the Refresh button. The Network profile notebook will change from Add to Change mode if the alias name already has been defined in the system. This gives you the opportunity to either go ahead and change the existing profile or to instead change the alias name to a unique value. Select Adding Networks for details on the Profile pages and their fields. Select Resources problem recovery if you encounter problems. ═══ 4.6.4. Deleting Networks ═══ Deleting Networks Network profiles can be deleted from both the Networks List and from their Network Profile. Once deleted their profiles cannot be recovered except from database backups. You can delete the profile for one or more networks displayed in the Networks List by highlighting the respective entries and then selecting the Delete option from the Resources menu. Networks are deleted from their Profile notebook by clicking the Delete button from the first page of the notebook. Select Resources problem recovery if you encounter problems. ═══ 4.7. Printers ═══ Printers Printers refer to shared network printers accessible over the network. o Listing Printers o Adding Printers o Viewing/Changing Printers o Deleting Printers o Making Assignments o Using Associations Select Resources problem recovery if you encounter problems. ═══ 4.7.1. Listing Printers ═══ Listing Printers All printers defined to the system are displayed by the Printers List object stored in the HODstar folder. Each printer profile is summarized as a single-line entry in the Printers List. The List can show all printers defined in the system, or can show just those printers assigned to a specific network. Select Listing Resources by Network Name for more detail. Select Resources problem recovery if you encounter problems. ═══ 4.7.2. Adding Printers ═══ Adding Printers There are two pages organizing information for Printers. There is another page that tracks associations for the Printer. Select Assignments/Associations for information on using the last page of the notebook. Select Resources problem recovery if you encounter problems. The first two pages and their respective fields are as follows. o Profile page The Profile page identifies the alias and description of the printer, its inventory detail, and service information. The fields on this page are as follows. 1. Alias The Alias is a one-to-eight character name that uniquely identifies this printer to the system. Often it is the same name your network uses for access. The Alias can be any combination of letters, numbers, and special characters. All letters are converted to upper case. 2. Description A 64-character single-line that best summarizes the printer. This line is displayed in all lists of printers and therefore should be as meaningful as possible to help you and other support staff to quickly identify this drive. 3. Category 4. Inventory number 5. Manufacturer 6. Model # 7. Mnfctr Serial # 8. Service Company 9. Service Telephone 10. Service Account 11. Service Contact o Notes page The Notes page contains a single field capable of holding up to 3,072 characters (about 2-3 typed pages) of information as formatted text. Use this page for detail not handled by the previous page. If your environment uses the HODstar Loader for IBM LAN Server environments your system administrator may be loading information to this page from the LAN Server domain controller. ═══ 4.7.3. Viewing/Changing Printers ═══ Viewing/Changing Printers Viewing Printers puts you in a read-only View mode. Typically viewing is faster than opening the printer in Change mode since there is less background processing. View mode also is often preferable to Change mode since there is less chance of accidentally modifying the settings. Users with an access level of 'Customer' are always put in View mode. Changing a printer is much like adding a new one. As you modify fields from their original settings the contents are highlighted in red instead of black, and the title bar of the Profile notebook displays *unsaved changes* to remind you that you need to click the Change button to make your changes permanent. Once saved the modified fields are set back to the standard black color and the title bar no longer shows the reminder. Cancel the changes and restore the original settings by clicking the Refresh button. You can display another Printer profile from the notebook by clicking the Clear panel button, typing the new alias in the Printer Alias field, then clicking the Refresh button. The Printer profile notebook will change from Add to Change mode if the alias name already has been defined in the system. This gives you the opportunity to either go ahead and change the existing profile or to instead change the alias name to a unique value. Select Adding Printers for details on the Profile pages and their fields. Select Resources problem recovery if you encounter problems. ═══ 4.7.4. Deleting Printers ═══ Deleting Printers Printer profiles can be deleted from both the Printers List and from their Printer Profile. Once deleted their profiles cannot be recovered except from database backups. You can delete the profile for one or more printers displayed in the Printers List by highlighting the respective entries and then selecting the Delete option from the Resources menu. Printers are deleted from their Profile notebook by clicking the Delete button from the first page of the notebook. Select Resources problem recovery if you encounter problems. ═══ 4.8. Serial devices ═══ Serial devices Serial devices are special-purpose machines used to access and exchange information with remote networks over public or leased telephone lines. o Listing Serial devices o Adding Serial devices o Viewing/Changing Serial devices o Deleting Serial devices o Making Assignments o Using Associations Select Resources problem recovery if you encounter problems. ═══ 4.8.1. Listing Serial devices ═══ Listing Serial devices All serial devices defined to the system are displayed by the Serial devices List object stored in the HODstar folder. Each serial device profile is summarized as a single-line entry in the Serial devices List. The List can show all serial devices defined in the system, or can show just those serial devices assigned to a specific network. Select Listing Resources by Network Name for more detail. Select Resources problem recovery if you encounter problems. ═══ 4.8.2. Adding Serial devices ═══ Adding Serial devices There are two pages organizing information for Serial devices. There is another pages that track the associations for the serial device. Select Assignments/Associations for information on using the last page of the notebook. Select Resources problem recovery if you encounter problems. The first two pages and their respective fields are as follows. o Profile page The Profile page identifies the alias and description of the serial device, and its conection detail. The fields on this page are as follows. 1. Alias The Alias is a one-to-eight character name that uniquely identifies this serial device to the system. Often it is the same name your network uses for access. The Alias can be any combination of letters, numbers, and special characters. All letters are converted to upper case. 2. Description A 64-character single-line that best summarizes the serial device. This line is displayed in all lists of serial devices and therefore should be as meaningful as possible to help you and other support staff to quickly identify this device. 3. Port Assignment ID 4. Port override settings a. parity size b. parity mode c. word size d. line speed o Notes page The Notes page contains a single field capable of holding up to 3,072 characters (about 2-3 typed pages) of information as formatted text. Use this page for detail not handled by the previous page. If your environment uses the HODstar Loader for IBM LAN Server environments your system administrator may be loading information to this page from the LAN Server domain controller. ═══ 4.8.3. Viewing/Changing Serial devices ═══ Viewing/Changing Serial devices Viewing Serial devices puts you in a read-only View mode. Typically viewing is faster than opening the Serial device in Change mode since there is less background processing. View mode also is often preferable to Change mode since there is less chance of accidentally modifying the settings. Users with an access level of 'Customer' are always put in View mode. Changing a serial device is much like adding a new one. As you modify fields from their original settings the contents are highlighted in red instead of black, and the title bar of the Profile notebook displays *unsaved changes* to remind you that you need to click the Change button to make your changes permanent. Once saved the modified fields are set back to the standard black color and the title bar no longer shows the reminder. Cancel the changes and restore the original settings by clicking the Refresh button. You can display another Serial device profile from the notebook by clicking the Clear panel button, typing the new alias in the Serial device Alias field, then clicking the Refresh button. The Serial device profile notebook will change from Add to Change mode if the alias name already has been defined in the system. This gives you the opportunity to either go ahead and change the existing profile or to instead change the alias name to a unique value. Select Adding Serial devices for details on the Profile pages and their fields. Select Resources problem recovery if you encounter problems. ═══ 4.8.4. Deleting Serial devices ═══ Deleting Serial devices Serial device profiles can be deleted from both the Serial devices List and from their Serial device Profile. Once deleted their profiles cannot be recovered except from database backups. You can delete the profile for one or more serial devices displayed in the Serial devices List by highlighting the respective entries and then selecting the Delete option from the Resources menu. Serial devices are deleted from their Profile notebook by clicking the Delete button from the first page of the notebook. Select Resources problem recovery if you encounter problems. ═══ 4.9. Users ═══ Users Users refer to the people active within your organization and active on the network. Users typically are assigned to groups and networks. They often have associations with all the resource types handled by Monitor. o Listing Users o Adding Users o Viewing/Changing Users o Deleting Users o Making Users o Using Users Select Resources problem recovery if you encounter problems. ═══ 4.9.1. Listing Users ═══ Listing Users All users defined to the system are displayed by the Users List object stored in the HODstar folder. Each user profile is summarized as a single-line entry in the Users List. The List can show all users defined in the system, or can show just those users assigned to a specific network. Select Listing Resources by Network Name for more detail. Select Resources problem recovery if you encounter problems. ═══ 4.9.2. Adding Users ═══ Adding Users There are three pages organizing information for Users. There are another two pages that track the assignments and associations for the User. Select Assignments/Associations for information on using the last two pages of the notebook. Select Resources problem recovery if you encounter problems. The first three pages and their respective fields are as follows. o Profile page The Profile page identifies the alias and description of the user, and general information unique to that User. The fields on this page are as follows. 1. Alias The Alias is a one-to-eight character name that uniquely identifies this User to the system. Often it is the same name your network uses for access. The Alias can be any combination of letters, numbers, and special characters. All letters are converted to upper case. 2. Description A 64-character single-line that best summarizes the User. This line is displayed in all lists of Users and therefore should be as meaningful as possible to help you and other support staff to quickly identify this User. 3. First name 4. Last name 5. Telephone 6. Pager phone 7. Job Title 8. Department 9. Backed by 10. Telephone (Backed by) 11. Reports to 12. Telephone (Reports to) 13. Access level a. Customer b. Operator c. Administrator d. Supervisor o Contact page This page details general location and contact information for the User. Its fields are as follows. 1. Street address 1 2. Street address 2 3. City 4. State/Province 5. Country 6. Zip 7. FAX phone 8. Other phone o Notes page The Notes page contains a single field capable of holding up to 3,072 characters (about 2-3 typed pages) of information as formatted text. Use this page for detail not handled by the previous pages. If your environment uses the HODstar Loader for IBM LAN Server environments your system administrator may be loading information to this page from the LAN Server domain controller. ═══ 4.9.3. Viewing/Changing Users ═══ Viewing/Changing Users Viewing Users puts you in a read-only View mode. Typically viewing is faster than opening the user in Change mode since there is less background processing. View mode also is often preferable to Change mode since there is less chance of accidentally modifying the settings. Users with an access level of 'Customer' are always put in View mode. Changing a User is much like adding a new one. As you modify fields from their original settings the contents are highlighted in red instead of black, and the title bar of the Profile notebook displays *unsaved changes* to remind you that you need to click the Change button to make your changes permanent. Once saved the modified fields are set back to the standard black color and the title bar no longer shows the reminder. Cancel the changes and restore the original settings by clicking the Refresh button. You can display another User profile from the notebook by clicking the Clear panel button, typing the new alias in the User Alias field, then clicking the Refresh button. The User profile notebook will change from Add to Change mode if the alias name already has been defined in the system. This gives you the opportunity to either go ahead and change the existing profile or to instead change the alias name to a unique value. Select Adding Users for details on the Profile pages and their fields. Select Resources problem recovery if you encounter problems. ═══ 4.9.4. Deleting Users ═══ Deleting Users User profiles can be deleted from both the Users List and from their User Profile. Once deleted their profiles cannot be recovered except from database backups. You can delete the profile for one or more users displayed in the Users List by highlighting the respective entries and then selecting the Delete option from the Resources menu. Users are deleted from their Profile notebook by clicking the Delete button from the first page of the notebook. Select Resources problem recovery if you encounter problems. ═══ 4.10. Listing Resources by Network Name ═══ By default all resource list objects show all profiles defined to the system. With the exception of the Networks List all resource lists can also show just those profiles assigned to a specific network. There are three controls to the top right of each resource list that determine how profiles are displayed. The two radio buttons specify whether to display all defined resources or to list by network name. When the list by network radio button is checked the the third control, the drop down list to the far right, is enabled and you can select a network alias from the list of defined names. Once the name is selected then click the Refresh button to display just those resources assigned to the selected network. Checking the other radio button disables the network name list. Once checked you can then select the Refresh button to again list all resources defined to the system. ═══ 4.11. Resources problem recovery ═══ o 'The Control Panel is not active' All Monitor modules require that the user both start the Control Panel and logon to the Monitor system before they will start. When a Monitor module displays this error it will automatically try to start the Control Panel so that you can logon. Once you click the OK button on this message box the module will close itself. After logging-on restart the module. o 'You are not logged into a HODstar session' All Monitor modules require that the user both start the Control Panel and logon to the Monitor system before they will start. If you have logged-on but you are getting this error then the system administrator may have forced off your session or you may be encountering a problem maintaining a connection with the HODstar Common Database. Contact your system administrator if you are not able to logon or to use Monitor after logon. ═══ 5. Trademarks ═══ The following products are Trade Marks of HODstar(TM) Support Solutions: o HODstar Supporter o HODstar Monitor o HODstar Pager o HODstar Broadcaster o HODstar Monitor o HODstar Loader The following products are Trade Marks of International Business Machines, Inc.: o Database2 (DB2) o Database 2/2 (DB2/2) o Operating System/2 (OS/2) o OS/2 LAN Server The following products are Trade Marks of Microsoft Corporation: o Windows o Windows NT o Windows 95 Netware is a Trade Mark of Novell Corporation.