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About GE Mail to FAX Service ============================ What is GE Mail to FAX Service? ------------------------------- GE Mail to FAX Service is a feature of the GE Mail system which enables you to send GE Mail messages to facsimile machines anywhere in the world. The recipient does not have to be a GEnie subscriber or have an acquaintance with GE Mail or its commands. At this time GE Mail to FAX Service supports only OUTBOUND messages - that is, you may only send electronic mail message destined to a FAX machine. There is currently no provision for RECEIVING messages from FAX machines into GE Mail. If you are acquainted with the GE Mail system, GE Mail to FAX Service should be easy for you to use. Messages may be sent either through the TTY front end provided on page 205 or from GE Mail Command Mode. For instructions on sending a GE Mail-to-FAX message, select item #4 - GE Mail to FAX Service Instructions" on page 205. Receiving machines must be Group III Fax terminals which conform to CCITT standards. Group III Fax machines are the prevalent Fax machine in use today. It is very likely that a Fax machine used in Fax-to-Fax mode will be compatible with GE Mail to FAX Service. While it is GE's intent to deliver to all Group III Fax machines, there may be instances when GE Mail to FAX Service will not be able to deliver to certain models of Fax machines. Non-delivery status messages are generated to the sender at any time GE Mail to FAX Service is unable to deliver your message. What is Needed to Send a Message? --------------------------------- Other than your GEnie account the only thing you need to send a GE Mail to FAX Service message is the "address" of the recipient's Fax machine (e.g., the machine's complete telephone number - including country code, city code, exchange and extension). GE Mail to FAX Service uses the same country code as international direct dial long distance telephone calling. You can review a list of country codes by selection item #3 - GE Mail to FAX Country Codes and Zones - on page 205. You can also search for a country code while addressing your Fax-bound message. About Message Delivery ---------------------- GEnie will attempt to deliver your GE Mail to FAX Service message as soon as possible - usually within 30 minutes of the time you created the message. There are many variables which may affect the time required to deliver your message. These include: o The volume of Fax-bound traffic in the GE Mail to FAX Service system o Availability of the receiving Fax machine (e.g., the machine may be busy, out of paper, power turned off, etc.) o Quality of phone service in the area of the receiving machine If the initial attempt to deliver the Fax message is unsuccessful, GE Mail to FAX Service will retry delivery to the receiving Fax machine for a two-hour period. If at that time the transmission still has not been successful, the session will be terminated and a nondelivery notice will be sent to the originator of the message in GE Mail. Need More Help? --------------- If you need help using the GE Mail system or the GE Mail to FAX Service capability, you can call the Client Services division of GEnie from anywhere in the United States or Canada at: 1-800-638-9636 If you're calling from outside the United States or Canada, you may contact Client Services at: 1-301-251-6475 Note - If you subscribe to GEnie through one of our distributors, please contact the distributor's Client Service operation for further assistance. GE Mail to FAX Service Billing ------------------------------ GE Mail to FAX Service adders will be posted to your account at least once a month. FAX charges will be incurred regardless and independent of the menu the FAX message originated from. GE Mail to FAX Service Rate Adder ================================= The adder for a message sent via GE Mail to FAX Service is based on the destination zone and the size of the message being transmitted. The size of the message is computed by number of pages in the message, not by the number of characters. This provides you with the opportunity to save significantly by packing a "page" with the maximum number of characters permitted. The "zone" of the recipient has been determined by dividing the world into six areas. Both the size of a FAX "page" and the six worldwide zones are explained further below. The GE Mail to FAX Service "Page" --------------------------------- Each GE Mail to FAX Service message consists of a graphic GE Mail to FAX logo, the 'header' information normally included in a GE Mail message (e.g., "TO:", "CC:", "Sub:", date/time of message creation, etc.), the text of the message and an "END OF MESSAGE" marker. In addition to the header information, each message delivered to a Fax machine includes a "Page X of X" page count marker. This provides the recipient with the information needed to determine if the entire message was received successfully. The first page of each GE Mail to FAX Service message consists of a maximum of 56 lines of text including the system-generated header information. Assuming a "standard" message with an ATTN line, Item Number,one "TO:" recipient, one "CC:" recipient and a"Subject:", leaving approximately 40 lines available for message text on the first page. Note - adding additional "TO:" or "CC:" addrsses to your message can significantly change the text capacity of your first page. Each additional page of a GE Mail to FAX Service message provides 63 lines of text including the page numbering header. This results in a maximum of 61 lines of text per additional page available to you. Note, including formfeeds in the text of a message sent via GE Mail to FAX may generate additional FAX pages even if there is no text on that page. Normally GEnie encourages its members to keep GE Mail messages under 80 characters per line to improve readability by the recipient. However, GE Mail to FAX Service allows you to take advantage of GE Mail's ability to extend each line up to a maximum of 156 characters. If any line in your message exceed 80 characters, GE Mail to FAX Service will automatically reduce the text being transmitted so it will still fit on a standard page width. Taking advantage of the automatic compression of message text is a good way to save by using GE Mail to FAX Service. It is important to note, however, that many FAX machines do not reproduce compressions well. So GEnie recommends that you do not exceed 132 characters per line in a FAX-bound message. GE Mail to FAX Service Zones and Adders --------------------------------------- GEnie has divided the world into geographic regions for the purpose of computing the adder applicable for each GE Mail to FAX Service page. The zones and adder per page/per zone are indicated below. These are in addition to all otherwise applicable usage charges. NORTH AMERICA ZONE (NA) $ .85 per page Canada, Mexico, United States of America and Puerto Rico SOUTH AMERICA ZONE (SA) $5.40 per page Brazil EUROPE ZONE (EU) $2.50 per page Austria, Belgium, Denmark, Germany, Finland, France, Ireland (Republic of), Italy, Lichenstein, Luxembourg, Monaco, The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom of Great Britain and NorthernIreland ASIA/PACIFIC ZONE (AP) $3.00 per page Australia, Hong Kong, Japan, Korea (Republic of), Malaysia, New Zealand, The Philippines, Singapore, Taiwan (Republic of China), Thailand AFRICA/MIDDLE EAST ZONE (AM) $5.40 per page Bahrain, Egypt and Saudi Arabia REST OF WORLD (ROW) $5.40 per page Countries not listed in the above zones. INMARSAT $21.00 per page Ships at sea via satellite The GE Mail to FAX Service adders which will be billed can be determined by multiplying the number of FAX pages by the destination zone FAX rate as indicated above. Please select item #3 - GE Mail to FAX Country Codes & Zones - for a list of the individual countries included in each of the above zones. GE Mail to FAX Service Billing ------------------------------ GE Mail to FAX Service adders will be posted to your account at least once a month. FAX charges will be incurred regardless and independent of the menu the FAX message orginated from. GE Mail to FAX Service Country Codes & Zones ============================================= The following list of countries includes the appropriate country code, "Zone" and GEnie's rates per FAX page. The country code of the recipient is needed when sending a GE Mail to FAX Service message. The "Zone" is provided so you can determine the approximate additional cost of your GE Mail to FAX Service message(s). NA=North America SA=South America EU=Europe AP=Asia/Pacific AM=Africa/Middle East ROW=Rest of World Ctry Zone of Price Country Name Code Recipient per Page ========================= ==== ========= ======== ------- A ------- Algeria 213 ROW $5.40 American Samoa 684 ROW $5.40 Andorra 33 ROW $5.40 Anguilla 809 ROW $5.40 Antigua 809 ROW $5.40 Argentina 54 ROW $5.40 Aruba 297 ROW $5.40 Ascension Island 247 ROW $5.40 Australia 61 AP $3.00 Austria 43 EU $2.50 ------- B ------- Bahamas 809 ROW $5.40 Bahrain 973 AM $5.40 Bangladesh 880 ROW $5.40 Barbados 809 ROW $5.40 Belgium 32 EU $2.50 Belize 501 ROW $5.40 Benin (Dahomey) 229 ROW $5.40 Bermuda 809 ROW $5.40 Bolivia 591 ROW $5.40 Botswana 267 ROW $5.40 Brazil 55 SA $5.40 British Virgin Island 809 ROW $5.40 Brunei 673 ROW $5.40 Bulgaria 359 ROW $5.40 Burkina Faso 226 ROW $5.40 ------- C ------- Cameroon 237 ROW $5.40 Canada 1 NA $ .85 Cape Verde Island 238 ROW $5.40 Cayman Island 809 ROW $5.40 Chile 56 ROW $5.40 China, People's Republic of 86 ROW $5.40 Colombia 57 ROW $5.40 Costa Rica 506 ROW $5.40 Cyprus 357 ROW $5.40 Czechoslovakia 42 ROW $5.40 ------- D ------- Denmark 45 EU $2.50 Djibouti 253 ROW $5.40 Dominica 809 ROW $5.40 Dominican Republic 809 ROW $5.40 ------- E ------- Ecuador 593 ROW $5.40 Egypt 20 AM $5.40 El Salvador 503 ROW $5.40 Ethiopia 251 ROW $5.40 ------- F ------- Faeroe Islands 298 ROW $5.40 Fiji Islands 679 ROW $5.40 Finland 358 EU $2.50 France 33 EU $2.50 French Antilles 596 ROW $5.40 French Guiana 594 ROW $5.40 French Polynesia 689 ROW $5.40 ------- G ------- Gabon Republic 241 ROW $5.40 Gambia 220 ROW $5.40 Germany, Democratic Republic (East Germany) 37 EU $2.50 Germany, Federal Republic (West Germany) 49 EU $2.50 Ghana 233 ROW $5.40 Gibraltar 350 ROW $5.40 Great Britain (United Kingdom) 44 EU $2.50 Greece 30 ROW $5.40 Greenland 299 ROW $5.40 Grenada 809 ROW $5.40 Guadeloupe 590 ROW $5.40 Guam 671 ROW $5.40 Guantanamo Bay (U.S. Naval Base) 5399 ROW $5.40 Guatemala 502 ROW $5.40 Guinea 224 ROW $5.40 Guyana 592 ROW $5.40 ------- H ------- Haiti 509 ROW $5.40 Honduras 504 ROW $5.40 Hong Kong 852 AP $3.00 Hungary 36 ROW $5.40 ------- I ------- Iceland 354 ROW $5.40 India 91 ROW $5.40 Indonesia 62 ROW $5.40 Iran 98 ROW $5.40 Iraq 964 ROW $5.40 Ireland, Republic of 353 EU $2.50 Israel 972 ROW $5.40 Italy 39 EU $2.50 Ivory Coast 225 ROW $5.40 ------- J ------- Jamaica 809 ROW $5.40 Japan 81 AP $3.00 Jordan 962 ROW $5.40 ------- K ------- Kenya 254 ROW $5.40 Kiribati 686 ROW $5.40 Korea (South) 82 AP $3.00 Kuwait 965 ROW $5.40 ------- L ------- Liberia 231 ROW $5.40 Libya 218 ROW $5.40 Liechtenstein 41 ROW $5.40 Luxembourg 352 EU $2.50 ------- M ------- Macao 853 ROW $5.40 Malawi 265 ROW $5.40 Malaysia 60 AP $3.00 Maldives 960 ROW $5.40 Mali 223 ROW $5.40 Malta 356 ROW $5.40 Marshall Islands 692 ROW $5.40 Mauritius 230 ROW $5.40 Mexico 52 NA $ .85 Micronesia, Federal States 691 ROW $5.40 Monaco 33 ROW $5.40 Montserrat 809 ROW $5.40 Morocco 212 ROW $5.40 ------- N ------- Namibia (S.W. Africa) 264 ROW $5.40 Nepal 977 ROW $5.40 Netherlands 31 EU $2.50 Netherlands Antilles 599 ROW $5.40 Nevis 809 ROW $5.40 New Caledonia 687 ROW $5.40 New Zealand 64 AP $3.00 Nicaragua 505 ROW $5.40 Niger 227 ROW $5.40 Nigeria 234 ROW $5.40 Norway 47 EU $2.50 ------- O ------- Oman 968 ROW $5.40 ------- P ------- Pakistan 92 ROW $5.40 Panama 507 ROW $5.40 Papua New Guinea 675 ROW $5.40 Paraguay 595 ROW $5.40 Peru 51 ROW $5.40 Phillippines 63 AP $3.00 Poland 48 ROW $5.40 Portugal 351 ROW $5.40 Puerto Rico 1 NA $ .85 ------- Q ------- Qatar 974 ROW $5.40 ------- R ------- Reunion Island 262 ROW $5.40 Romania 40 ROW $5.40 Rwanda 250 ROW $5.40 ------- S ------- St. Kitts 809 ROW $5.40 St. Lucia 809 ROW $5.40 St. Pierre 508 ROW $5.40 St. Vincent 809 ROW $5.40 Saipan 670 ROW $5.40 San Marino 39 ROW $5.40 Saudi Arabia 966 AM $5.40 Senegal Republic 221 ROW $5.40 Seychelles Island 248 ROW $5.40 Sierra Leone 232 ROW $5.40 Singapore 65 AP $3.00 Spain 34 EU $2.50 Sri Lanka (Ceylon) 94 ROW $5.40 Suriname 597 ROW $5.40 Swaziland 268 ROW $5.40 Sweden 46 EU $2.50 Switzerland 41 EU $2.50 ------- T ------- Taiwan (Republic of China) 886 AP $3.00 Tanzania 255 ROW $5.40 Thailand 66 AP $3.00 Togo, Republic of 228 ROW $5.40 Tonga 676 ROW $5.40 Trinidad & Tob 809 ROW $5.40 Tunisia 216 ROW $5.40 Turkey 90 ROW $5.40 Turks & Caicos 809 ROW $5.40 ------- U ------- UAE 971 ROW $5.40 Uganda 256 ROW $5.40 United Kingdom 44 EU $2.50 United States 1 NA $ .85 Uruguay 598 ROW $5.40 U.S.S.R. (Russia) 7 ROW $5.40 ------- V ------- Vatican City 39 ROW $5.40 Venezuela 58 ROW $5.40 ------- W ------- Western Samoa 685 ROW $5.40 ------- X ------- ------- Y ------- Yemen Arab Republic (North) 967 ROW $5.40 Yugoslavia 38 ROW $5.40 ------- Z ------- Zaire, Republic of 243 ROW $5.40 Zambia 260 ROW $5.40 Zimbabwe (Rhodesia) 263 ROW $5.40 USING THE GE MAIL TO FAX SERVICE ================================ GE Mail to FAX will allow you to send text messages to Group 3 facsimile (FAX) machines. Below is some helpful information on how to send a FAX from the GE Mail to FAX Service menu, sending a FAX via GE Mail, checking on the delivery status of your FAX messages, and listing your non-delivery notices. SENDING A FAX FROM THE GE MAIL TO FAX MENU ========================================== GEnie FAX Page 205 GE Mail to FAX 1. About GE Mail to FAX 2. GE Mail to FAX Rates 3. GE Mail to FAX Country Codes & Zones 4. GE Mail to FAX Instructions 5. Common Questions about GE Mail to FAX 6. Send a FAX Message 7. Check Delivery Status of FAX 8. List Non-Delivery Notices 9. Send FEEDBACK about GE Mail to FAX Enter #, revious or <H>elp? 6 <---- enter option 6 to send a FAX Enter the numeric country code for the destination of your FAX message (For U.S. or Canada enter '1') or <RETURN> to search for a country code? 1 <---- enter the destination country code Enter the 3 digit area code for the receiving FAX machine? 301 <----- enter the destination area code Enter the 7 digit phone number (exchange and extension) of the receiving FAX machine? 251-6421 <--- enter the destination exchange and extension Enter the name of the individual to whom your FAX should be directed (maximun 21 characters). <-------------------> ?John Smith Send the message to an additional FAX machine? N <---enter Y or N Would you like to receive a copy of the FAX message in GE Mail? N (enter Y or N) When you see the prompt, 1>, enter your FAX text. When you have finished entering your text, use the command *S, to send the FAX. Use *X to exit without sending the FAX. Enter FAX text: No letters waiting 1>JOHN, 2> 3> ENCLOSED IS A COPY OF THE DOCUMENT THAT WE DISCUSSED YESTERDAY. 4> PLEASE CALL ME AT 555-1234 IF YOU NEED ADDITIONAL INFORMATION. 5> 6> THANKS IN ADVANCE. 7>*S <----- enter *S to send the FAX 1234567 Created 91/01/02 09:44 1234567 Queued for FAX# 91/01/02 09:44 1234567 Sent 91/01/02 09:44 To: FAX# Do you want to send another FAX? N <----- enter Y or N GEnie FAX Page 205 1. About GE Mail to FAX 2. GE Mail to FAX Rates 3. GE Mail to FAX Country Codes & Zones 4. GE Mail to FAX Instructions 5. Common Questions About GE Mail to FAX 6. Sending a FAX Message 7. Check Delivery Status of FAX 8. List Non Delivery Notices 9. Send FEEDBACK about GE Mail to FAX Enter #, revious or <H>elp? SENDING A FAX USING GE MAIL =========================== You can also send a FAX message through GE Mail (page 200). When using this method GEnie will not prompt you for the required fields or provide the additional help that is available within the menu mode. The formatting of the FAX address is also important. Below is an example of sending a FAX through GE Mail, along with a brief explanation of the format. A FAX address can be entered at the TO: or CC: prompt and be formatted as follows: TO: JOHN SMITH/1-301-251-6421@FAX# WHERE: JOHN SMITH is the receiver's name 1 is the country code (U.S. destination) 301 is the area or city code 251-6421 is the extension @FAX# is the name of the connector system (it will always be called FAX#) IMPORTANT NOTES: The "/" is required if the name is supplied A "-" or "." is required as a delimeter @FAX# is required as a connector name PLEASE NOTE: FAX charges will be incurred regardless and independent of the menu the FAX message originated from. CHECKING DELIVERY STATUS OF FAX =============================== To check on the delivery status of a FAX message, you may select option #7 from the GE Mail to FAX Service Menu. Below is a sample session of this option. Enter #, revious or <H>elp? 7 <---- Check Delivery Status Option FAX Delivery Status Check Queue# Item From To Sent Subject 1 1234567 PAM FAX# 90/12/27 Test 2 2345678 PAM FAX# 90/12/28 Fax Test 3 3456789 PAM FAX# 90/12/30 Fax Test #2 Enter #'s or revious? Note the information about each item: Queue# - This is the numerical order in which the items are listed in this session. Item - This is the unique Item # of the message. From - This is the originating user's GE Mail address. To - The receiving Facsimile address, namely FAX#. Sent - The date on which the message was sent. Subject - The title of the message supplied by the originator. To receive detailed information about the status of a specific item, enter that item number at the Enter #'s or revious prompt. The following will be displayed. Enter #'s or revious? 1 <----- enter item number you wish to check Status of item: 1234567 Sent 90/12/27 09:44 PAM listed 90/12/27 09:44 JOHN SMITH/1-301-251-6421 @FAX# 90/12/27 10:15 delivered WHERE: Sent 90/12/27 09:44 - is the time sent PAM - is the sender listed 90/12/27 09:44 - is the time listed John Smith/1-301-251-6421 @FAX# - is the recipient of the FAX 90/12/27 10:15 delivered - is the date and time the FAX was delivered Other status messages that can appear: o QUEUED FOR FAX# - Your fax has not yet been "picked up" by the MARK III facsimile processing program. o DELIVERED - Your FAX message has been successfully delivered to the FAX number you indicated. o NOT DELIVERED - Your message was not able to be delivered. You will also receive a mail message indicating the reason for non-delivery. LISTING NON-DELIVERY NOTICES ============================ To list any non-delivery notices that you may have received, you may pick option #8 form the GE Mail to FAX Service menu. Below is a sample session of this option. Enter #, revious or <H>elp? 8 <-----List FAX Non-Delivery Notices FAX List Non-Delivery Notices Queue# Item From To Sent Subject 1 9999999 FAX# PAM 90/12/28 Delivery Status Notice Enter #'s or revious? 1 To receive the details of a Non-Delivery Notice, enter the Queue# at the Enter #'s or revious? prompt. The following information will be displayed: Item 9999999 90/12/28 09:50 From: FAX# GEnie FAX To: PAM Pamela Jones Sub: Delivery Status Notice Document: 3456789 Re: Fax Test #2 Not delivered to any recipients at FAX# on 90/12/28 at 9:50 due to the following exception(s): Address: JOHN SMITH/301-251-6421 Message: Invalid or Missing Country Code =END= This will provide you with the reason your FAX was not delivered. In this example the Country Code was missing. A "1" should have been placed before the 301-251-6421. COMMON GE MAIL TO FAX QUESTIONS =============================== Q. How do I find the correct Country Code? A. You can obtain the country code in one of two ways. The first way would be to choose option #3 (GE Mail to FAX Country Codes & Zones). This option will provide you an alphabetical list of all countries, their country code, the destination zone, and the cost. The second method would be to enter a RETURN at the "Enter the numeric country code for the destination of your FAX message" prompt within option #6 of the GE Mail to FAX menu. At this point you can either enter the country or enter a RETURN for the entire listing. Q. How do I find out if my FAX was delivered? A. Option #7 from the GE Mail to FAX menu will provide you with a listing of all items send via FAX. Q. What is a Non-delivery notice? A. A non-delivery notice is a message you will receive if your FAX cannot be delivered for any reason. Q. How much does it cost to send a FAX? A. Information on the cost of sending a FAX can be found by choosing Option #2 (GE Mail to FAX Rates) from the GE Mail to FAX menu. Q. Why would I receive a Non-Delivery notice? A. The most common reasons for receiving a non-delivery notice are: 1. The FAX machine you are trying to send to is busy. 2. You did not enter the correct telephone number. 3. The FAX machine may be out of paper. 4. You entered an incorrect country code, or left it out completely. Q. Can I cancel a FAX message once I have entered *S? A. Only while the status of the message is "QUEUED FOR". Once the status has changed to "SENT TO" or "DELIVERED" the FAX cannot be cancelled. Q. Will I be charged for a FAX if I receive a Non-Delivery Notice? A. No...GEnie will only charge you for a FAX that was successfully delivered. Q. What if the destination FAX machine is busy when I send my FAX? A. If the FAX machine is busy, the message will go into a RETRY cycle. We will try for a period of two (2) hours after the initial attempt. If we cannot send the FAX in it's entirety a non-delivery notice will be sent to the user. To access this service just enter FAX at any GEnie main menu prompt. Please remember that this services is not included in the GEnie*Basic Services. əəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəəə