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  1.                                                                                 
  2. PRINT SELECTION FOR APAR - II06042 93/04/29                                     
  3.            PIN INFO-PC-LIB-089 II06042-IN-INCORROUT                             
  4. F   -     -     -                                                               
  5. HOST PRINTING INFORMATION USING COMMUNICATIONS MANAGER                          
  6.                                                                                 
  7. END OF ABSTRACT   FESN5NFO000-000                                               
  8. REPORTED RELEASE    R001                                                        
  9. ERROR DESCRIPTION:                                                              
  10. +-------------------------------------------------------------+                 
  11. |II06042                                                      |                 
  12. |          COMMUNICATIONS MANAGER INFORMATION APAR            |                 
  13. |             COMMUNICATIONS MANAGER HOST PRINTING            |                 
  14. |                        INFORMATION                          |                 
  15. |LAST UPDATE:  04/29/93                          BY: RHB      |                 
  16. |PURPOSE:  THIS INFORMATION APAR PRESENTS MISCELLANEOUS       |                 
  17. |          INFORMATION ON COMMUNICATIONS MANAGER HOST         |                 
  18. |          PRINTING.                                          |                 
  19. |                                                             |                 
  20. +-------------------------------------------------------------+                 
  21. |                                                             |                 
  22. |  OVERVIEW OF THE CONTENTS OF THIS INFO APAR.                |                 
  23. |                                                             |                 
  24. |    1. FREQUENT PROBLEMS AND SOLUTIONS                       |                 
  25. |    2. GENERAL INFORMATION                                   |                 
  26. |    3. CONFIGURATION                                         |                 
  27. |    4. PROBLEM DOCUMENTATION                                 |                 
  28. |                                                             |                 
  29. +-------------------------------------------------------------+                 
  30. |    1. FREQUENT PROBLEMS AND SOLUTIONS                       |                 
  31. +-------------------------------------------------------------+                 
  32. | 1.  05/22/92                                                                  
  33. |     PROBLEM:                                                                  
  34. |     Host print problems after applying WXR5050.                               
  35. |     Some Problems with Host Print and CSD WR05050,                            
  36. |     characterized by 'system error' print status in 3270                      
  37. |     Print Control, no printer output, no spooler activity,                    
  38. |     Type 0044, Subtype 0000B097 errors in the CM error log,                   
  39. |     may be resolved by assuring that the proper default queue                 
  40. |     and default printer are selected.                                         
  41. |                                                                               
  42. |     SOLUTION:                                                                 
  43. |     In Print Manager select the following in order:                           
  44. |     "SETUP, APPLICATION DEFAULTS,"                                            
  45. |     at this point a listing of default printers and                           
  46. |     queues will be displayed.                                                 
  47. |     The selected queue and printer is highlighted.                            
  48. |                                                                               
  49. | 2.  2/03/93                                                                   
  50. |     PROBLEM:                                                                  
  51. |     Other problems have been resolved by the REMAKING of the                  
  52. |     .INI files.                                                               
  53. |                                                                               
  54. |     SOLUTION:                                                                 
  55. |     Please reference the OS/2 EE 1.3 USERS GUIDE, VOLUME 1,                   
  56. |     BASE OPERATING SYSTEM, 01F0289, pages 10-6 and 10-7                       
  57. |     for instructions on rebuilding the .INI files                             
  58. |     (using the MAKEINI command).                                              
  59. |                                                                               
  60. |     A. Copy the OLD OS2.INI file back to "OS2.INI". We                        
  61. |        will use the OLD OS2.INI and the NEW OS2SYS.INI files.                 
  62. |                                                                               
  63. |     B. REBOOT the machine with this configuration.                            
  64. |                                                                               
  65. |     C. Rebuild the queues in Print Manager and re-associate                   
  66. |        the printers and the queues.                                           
  67. |                                                                               
  68. |           Also reference APAR JR05732.                                        
  69. |                                                                               
  70. | 3. 1/25/93                                                                    
  71. |    PROBLEM:                                                                   
  72. |    Extra pages received after applying CSDs                                   
  73. |    WR05050 and WR05100.                                                       
  74. |                                                                               
  75. |    SOLUTION:                                                                  
  76. |    Some of the device drivers were changed in WR05050.                        
  77. |    reference apars JR03828 and JR05778. The solution is                       
  78. |    to have the host program suppress the additional form                      
  79. |    feeds (x'0C') in the job stream. You can verify this                       
  80. |    by looking at a DLC trace of the print job. Look for a                     
  81. |    x'0C' in the print job where you are experiencing the                      
  82. |    extra pages, if the x'0C' is present, then the host                        
  83. |    program needs to be changed. A possible temporary                          
  84. |    circumvention is to restore to an earlier version of                       
  85. |    the device driver until the host program can be altered.                   
  86. |     ** Note - this may not work in all cases. **                              
  87. |                                                                               
  88. | 4. 09/02/92                                                                   
  89. |    PROBLEM:                                                                   
  90. |    Host print job wraps at column 80 on HP Laserjet                           
  91. |    printer even though PM_Q_RAW is used.                                      
  92. |                                                                               
  93. |    SOLUTION:                                                                  
  94. |    A possible circumvention is to check CPI setting                           
  95. |    in 3270 PRINT CONTROL. If it is set to 10, change                          
  96. |    it to 17 CPI. The emulator uses an algorithm that                          
  97. |    looks at the print line coming down in the job stream                      
  98. |    and compares it with the space allocated for it to                         
  99. |    print in - which is limited by print density (CPI)                         
  100. |    and page size (job properties). This plus the margins                      
  101. |    (which are fixed on the HP) determine how many                             
  102. |    characters per line are printed.                                           
  103. |                                                                               
  104. | 5.  11/21/92                                                                  
  105. |     PROBLEMS:                                                                 
  106. |     HOST PRINT problems after applying OS/2 2.0                               
  107. |     ServicePak - XR06055                                                      
  108. |                                                                               
  109. |     First page of host print job missing.                                     
  110. |     Blank first page of host print job.                                       
  111. |     Error msg PMVxxxx indicating corrupt metafile.                            
  112. |                                                                               
  113. |    SOLUTION:                                                                  
  114. |    In the Printer Object Settings select the Queue                            
  115. |    Options tab then select Printer-specific format.                           
  116. |    A raw data file will be created instead of a metafile.                     
  117. |    Rerference apar PJ06608 for addition information.                          
  118. |                                                                               
  119. | 6. 01/25/93                                                                   
  120. |    PROBLEM:                                                                   
  121. |    Customer applied the OS/2 ServicePak and now when                          
  122. |    performing  Shift-Print-Screen, attempting to print to the                 
  123. |    Print Server,receives a SYSTEM ERROR in 3270 Print Control.                
  124. |                                                                               
  125. |    SOLUTION:                                                                  
  126. |    The problem has been documented in LAN apar IC04859 and                    
  127. |    can be obtained by requeuing to the LAN support group.                     
  128. |                                                                               
  129. |                                                                               
  130. | 7. 12/03/92                                                                   
  131. |    PROBLEM:                                                                   
  132. |    PM_Q_RAW not functioning with VPS (a Host OEM                              
  133. |    Spooler Application).                                                      
  134. |                                                                               
  135. |    SOLUTION:                                                                  
  136. |    There are two ways that PM_Q_RAW can be used:                              
  137. |    1. Place the text string PM_Q_RAW as the first eight                       
  138. |       characters in the host print job.                                       
  139. |    2. Configure a print queue that will specifically use                      
  140. |       PM_Q_RAW.                                                               
  141. |                                                                               
  142. | 8. 01/25/93                                                                   
  143. |    PROBLEM:                                                                   
  144. |    VPS is sending a Begin Bracket followed by NULLS                           
  145. |    then the second RU contains the PM_Q_RAW string.                           
  146. |                                                                               
  147. |    SOLUTION:                                                                  
  148. |    There are two solutions to this problem:                                   
  149. |     1. Configure a print queue for PM_Q_RAW                                   
  150. |     2. Contact VPS for special fix 60936, note that                           
  151. |         this is a special fix available only by request.                      
  152. |                                                                               
  153. |    For further information about PM_Q_RAW please reference                    
  154. |    the 3270 Host Print document published by the National                     
  155. |    Technical Support. It is available on MKTTOOLS as CMHOSTP.                 
  156. |                                                                               
  157. | 9. 1/18/93                                                                    
  158. |    PROBLEM:                                                                   
  159. |    After applying WXR5100, the 3270 Print Control SETUP,                      
  160. |    OPTIONS and CONFIGURATION settings are reset to unwanted                   
  161. |    values. Reference apar JR06760 for additional details.                     
  162. |                                                                               
  163. |    SOLUTION:                                                                  
  164. |    Manually change each 3270 Print Control setting to an                      
  165. |    appropriate value and apply apar JR06760 when available.                   
  166. |                                                                               
  167. |10. 4/29/93                                                                    
  168. |    PROBLEM:                                                                   
  169. |    TRAP 000D or SYS3175 in ACS3ETQ.DLL while performing                       
  170. |    3270 HOST PRINT. Reference either ES apar JR06420 or EE                    
  171. |    sysrout apar JR06759 for additional information.                           
  172. |                                                                               
  173. |    NOTE:  ES apar JR06679 was closed DUP of JR06420.                          
  174. |                                                                               
  175. |    SOLUTION:                                                                  
  176. |    ES customers should apply JR06420, and EE customers                        
  177. |    should apply WXR5100 and JR06759.                                          
  178. |                                                                               
  179. |11. 1/18/93                                                                    
  180. |    PROBLEM:                                                                   
  181. |    HOST PRINT HANG CONDITIONS:                                                
  182. |    There have been several HANG conditions reported                           
  183. |    against 3270 Print Control, and they are as follows:                       
  184. |                                                                               
  185. |    A. HANG with 3270 Print Control showing JOB STARTED, yet                   
  186. |       no jobs are being sent to WS. In some cases the HANG                    
  187. |       has recovered, and the Host file did complete, but                      
  188. |       hours later. Sometimes, the SNA TIMER appears to be                     
  189. |       the culpret.                                                            
  190. |                                                                               
  191. |    B. HANG with 3270 Print Control showing nothing active,                    
  192. |       yet files are waiting on Host print queue.                              
  193. |                                                                               
  194. |    SOLUTION:                                                                  
  195. |    The above (2) symptoms have been resolved by ES apar                       
  196. |    JR06420 or EE apar JR06759.                                                
  197. |                                                                               
  198. |    Notes: 1. ES apar JR06653 was closed DUP of JR06420.                       
  199. |           2. WXR5100 should be applied with JR06759.                          
  200. |           3. If your running IBM4033 and the Lexmark                          
  201. |              SPOOL Utility, please obtain the latest                          
  202. |              Lexmark driver (Lptx.sys).                                       
  203. |12.  01/22/93                                                                  
  204. |     Problem:                                                                  
  205. |     Print Server fails with TYPE 0044 SUBTYPE 0000C003                        
  206. |     while trying to print host file. The Print Server is                      
  207. |     running the LEXMARK SPOOL Utility which routes output                     
  208. |     to remote printers attached to 4033 devices on the LAN.                   
  209. |     Vtam was generating a SNA RC of 081C for this failure.                    
  210. |                                                                               
  211. |                                                                               
  212. |     SOLUTION:                                                                 
  213. |     This problem was resolved by installing the latest                        
  214. |     LEXMARK SPOOL Utility and changing the Network                            
  215. |     Adapter Print Utiliy Timeout parameter from 60 to 90.                     
  216. |                                                                               
  217. |                                                                               
  218. +-------------------------------------------------------------+                 
  219. |    2. GENERAL INFORMATION                                   |                 
  220. +-------------------------------------------------------------+                 
  221. |1. 02/17/92   42XX DEVICE DRIVER                                               
  222. |   42XX device driver information concerning setup and use is                  
  223. |   included with the device driver diskettes in a 42XX.DAT                     
  224. |   file. This file is installed when the 42XX driver is                        
  225. |   installed and it is updated with CSD installations.                         
  226. |                                                                               
  227. | 2. 12/17/92  EBCDIC PASSTHRU FOR EXTENDED SERVICES                            
  228. |    EBCIDIC PASSTHRU is now available for ES 1.0 in JR06717.                   
  229. |                                                                               
  230. | 3. 02/03/93  ES 1.0 CSD WR05100                                               
  231. |    IT MUST BE APPLIED TO ALL WORKSTATIONS IN THE DOMAIN.                      
  232. |    Please review the README file for additional info.                         
  233. +-------------------------------------------------------------+                 
  234. |    3. CONFIGURATION INFORMATION                             |                 
  235. +-------------------------------------------------------------+                 
  236. |1. 12/17/92                                                                    
  237. |   The COMMUNICATIONS MANAGER 3270 HOST PRINT publication by                   
  238. |   the NTSC group will assist the customer in configuring and                  
  239. |   utilizing some of the features provided in Communications                   
  240. |   Manager 3270 Host Print(GG66-3241). This document is                        
  241. |   available on MKTTOOLS as CMHOSTP.                                           
  242. +-------------------------------------------------------------+                 
  243. |    4.  PROBLEM DOCUMENTATION                                |                 
  244. +-------------------------------------------------------------+                 
  245. |    01/25/93                                                                   
  246. | 1. Hold the print queue.                                                      
  247. | 2. Start a Normal CM Trace, (See Info APAR II06459).  Trace                   
  248. |    the data link control type or Data (IBMTRNET, SDLC, etc.).                 
  249. |    No Advanced events are needed, unless specifically                         
  250. |    requested by IBM Level 2.                                                  
  251. |    Set the Record Length to 0 and the Trace                                   
  252. |    Storage Size to 16 (x 64k).                                                
  253. | 3. On the CM 3270 emulator session, logon to the                              
  254. |    host system.  Set up a short print job, and send it                        
  255. |    to the CM Printer Session.                                                 
  256. | 4. When spooling activity ceases, Stop the CM                                 
  257. |    Trace (SEE II06459).                                                       
  258. | 5. In the   SPOOL queuename  directory on your workstation                    
  259. |    you will find 2 files.  The files have an extension of                     
  260. |    .SHD and .SPL copy these files as pmrnumber.SHD and                        
  261. |    pmrnumber.SPL (pmrnumber is the IBM Problem Record Number).                
  262. | 6. Release the print queue in Print Manager and let the job                   
  263. |    print.                                                                     
  264. | 7. Save the paper printout, if any.                                           
  265. | 8. Send the Normal Trace as noted in II06459 along with the                   
  266. |    CONFIG.SYS (call this file pmrnumber.SYS), pmrnumber.SPL                   
  267. |    and pmrnumber.SHD. REFER TO INFO APAR II06001 for                          
  268. |    information on sending files to CM level 2.                                
  269. |---------------------------------------------------------------                
  270. | Keywords: TRAP TRAP000D HOSTPRINT HOST PRINT 3270 HANG                        
  271. |           PRINT CONTROL 0044 44 B097 0000B097                                 
  272. |---------------------------------------------------------------                
  273. COMMENTS:                                                                       
  274. .                                                                               
  275. CIRCUMVENTION:                                                                  
  276. REPINNED 06/30/92 RHB/RALFS                                                     
  277. REPINNED 11/23/92 RHB/RALFS                                                     
  278. REPINNED 12/16/92 RHB/RALFS                                                     
  279. REPINNED 01/25/93 RHB/RALFS RESTRUCTURE                                         
  280. REPINNED 02/03/93 ATD/RALFS                                                     
  281. REPINDED 02/08/93 ATD                                                           
  282. REPINNED 04/29/93 'CLEAN UP' RHB/RALFS                                          
  283. 93/04/29,UNKNOWN                                                                
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