ftp.xmission.com/2014.06.ftp.xmission.com.tar/ftp.xmission.com/pub/lists/xmcolocate/archive/xmcolocate.200006

Internet Message Format | 2000-06-21 | 12KB

From: Pete Ashdown <[e-mail]>
Subject: (xmcolocate) Outage notification and welcome to xmcolocate list
Date: 04 Jun 2000 12:19:43 -0600

We had a complaint about notification last time we attempted the core
router upgrade, so I'm attempting to cover all my bases this time.  If you
don't know about the outage tomorrow morning, please read:

        http://www.xmission.com/announce.html?num=563.scheduled.outage.monday

This is also the first message to the "[e-mail]"
list.  Your email address was added to this list by our dedicated services
manager, John Webster in order to facilitate discussion between XMission
colocate customers and XMission staff.  It is not a moderated list and is
open for discussion.  If you do not want to be on this list, drop a note to
either John or myself and we'll have you removed.

Pete Ashdown

-
 To unsubscribe to xmcolocate, send an email to "[e-mail]"
 with "unsubscribe xmcolocate" in the body of the message.
 For information on digests or retrieving files and old messages send
 "help" to the same address.  Do not use quotes in your message.


-------------------------------------------------------------------------------

From: Grant Sperry <[e-mail]>
Subject: (xmcolocate) Key-card access to XMission Colocate room
Date: 21 Jun 2000 16:42:32 -0600

XMission Colocation Customers,

We are pleased to announce that we now have key-card access available for
all of our colocation customers. Please read this entire message for
details about this new service but feel free to contact myself
<[e-mail]> or Kevin Blackham <[e-mail]> for any
technical questions or Brian Wiser about anything dealing with the
simple contract we need you to sign to ensure proper security.


Details
-------

Firstly, I want to clarify that we have key-card access to the room
itself 24/7 but if you want access to the building itself outside of
normal XMission business hours, you'll need to also get a key to the
front door at the sidewalk from us. The sidewalk door requires special
hardware that we have chosen not to purchase because we are planning to
expand our colocation services into the building adjacent to us to the
east.  More details about that will be available in the future.

The first key-card is provided at no charge, but additional key-cards will
cost $5/each. Keys to the front door also require a $100 deposit because
of concerns for security; replacement of a lost key-card costs $100.
Again, this is because of concerns for security and not to inconvenience
our colocation customers.  The $100 deposit for the sidewalk door key is
refundable upon return of key but replacement of a lost key is $250
($100 deposit + $150 replacement fee since we'll have to re-key the lock
for security reasons). A copy of your driver's license will be kept on
file for each key or key-card issued, for identity verification. We don't
need you to check in at the front desk any more, of course, unless you
are removing equipment.

I hope that you all understand that these policies are the result of
wanting to provide better access to you without compromising security.
In fact, we're installing 3 web cams in the computer room to better
improve security.  They will take video footage when someone enters the
room via key-card and will also take and cycle through 24 hours' worth of
images for our records. Our key-card software also logs all entries and
we can readily remove access to a key-card with a simple edit of the
database. If you have further questions about security or our key-card
system, we'd be happy to answer any questions or concerns that don't
compromise security.


Refunds and Deposits
--------------------

All key-cards and keys must be returned to XMission before you can remove
your hardware if you discontinue your Colocate account.  A $100 fee will
be assessed per key-card that is not returned.  If keys are not returned
when an account is closed, your $100 deposit will not be refunded and an
additional $150 fee will be assessed to re-key the building door.


24/7 Access
-----------

Starting on July 21st (a month from now), we will need to charge $50.00
each time we need to send a tech or Admin after hours to service your
individual machine(s). For years now, we have done this for customers
and only charged colocation customers if they needed us to come in more
than once a month but now that we can provide 24/7 access to you
directly, we will need to charge you if we have to send an employee over
to let you in or to power cycle your machine for you. We expect that
when we open the doors to our new data center that we'll have an
employee always on site but for now we need to encourage you to make the
most of our 24/7 access.

Of course, don't hesitate to contact us via our 911 answering service if
there appears to be a system-wide problem. For those of you who don't
know about it, we have a systems status web page at:
http://echo.xmission.com.


Conclusion
----------

We're excited to provide 24/7 access to our colocate customers. We know
some of you have waited a long time for this service but we didn't want
to do it until we could do it right. We have been very pleased with the
vast growth we've seen in the last six months in particular of our
colocation service and are here to do anything we can to keep your
confidence and loyalty.

If you would like to have a key or keycard issued to you, please
contact Brian Wiser <[e-mail]>.  Be prepared to provide
your account name ([e-mail]), the number of keys or
keycards needed, and who they will be issued to.  As well, if there is a
day/time you would like to drop by with your drivers license(s) and
complete the transaction.

If you have further questions, needs, or concerns please feel free to
email [e-mail] or phone me at [phone], ext. 104
between 9 a.m. and 5 p.m., weekdays.


Sincerely,

Grant Sperry
XMission Tech Manager

-
 To unsubscribe to xmcolocate, send an email to "[e-mail]"
 with "unsubscribe xmcolocate" in the body of the message.
 For information on digests or retrieving files and old messages send
 "help" to the same address.  Do not use quotes in your message.


-------------------------------------------------------------------------------

From: "Sperry, John" <[e-mail]>
Subject: RE: (xmcolocate) Key-card access to XMission Colocate room
Date: 22 Jun 2000 10:51:22 -0600

Thanks Bro!

John

-----Original Message-----
Sent: Wednesday, June 21, 2000 4:43 PM


XMission Colocation Customers,

We are pleased to announce that we now have key-card access available for
all of our colocation customers. Please read this entire message for
details about this new service but feel free to contact myself
<[e-mail]> or Kevin Blackham <[e-mail]> for any
technical questions or Brian Wiser about anything dealing with the
simple contract we need you to sign to ensure proper security.


Details
-------

Firstly, I want to clarify that we have key-card access to the room
itself 24/7 but if you want access to the building itself outside of
normal XMission business hours, you'll need to also get a key to the
front door at the sidewalk from us. The sidewalk door requires special
hardware that we have chosen not to purchase because we are planning to
expand our colocation services into the building adjacent to us to the
east.  More details about that will be available in the future.

The first key-card is provided at no charge, but additional key-cards will
cost $5/each. Keys to the front door also require a $100 deposit because
of concerns for security; replacement of a lost key-card costs $100.
Again, this is because of concerns for security and not to inconvenience
our colocation customers.  The $100 deposit for the sidewalk door key is
refundable upon return of key but replacement of a lost key is $250
($100 deposit + $150 replacement fee since we'll have to re-key the lock
for security reasons). A copy of your driver's license will be kept on
file for each key or key-card issued, for identity verification. We don't
need you to check in at the front desk any more, of course, unless you
are removing equipment.

I hope that you all understand that these policies are the result of
wanting to provide better access to you without compromising security.
In fact, we're installing 3 web cams in the computer room to better
improve security.  They will take video footage when someone enters the
room via key-card and will also take and cycle through 24 hours' worth of
images for our records. Our key-card software also logs all entries and
we can readily remove access to a key-card with a simple edit of the
database. If you have further questions about security or our key-card
system, we'd be happy to answer any questions or concerns that don't
compromise security.


Refunds and Deposits
--------------------

All key-cards and keys must be returned to XMission before you can remove
your hardware if you discontinue your Colocate account.  A $100 fee will
be assessed per key-card that is not returned.  If keys are not returned
when an account is closed, your $100 deposit will not be refunded and an
additional $150 fee will be assessed to re-key the building door.


24/7 Access
-----------

Starting on July 21st (a month from now), we will need to charge $50.00
each time we need to send a tech or Admin after hours to service your
individual machine(s). For years now, we have done this for customers
and only charged colocation customers if they needed us to come in more
than once a month but now that we can provide 24/7 access to you
directly, we will need to charge you if we have to send an employee over
to let you in or to power cycle your machine for you. We expect that
when we open the doors to our new data center that we'll have an
employee always on site but for now we need to encourage you to make the
most of our 24/7 access.

Of course, don't hesitate to contact us via our 911 answering service if
there appears to be a system-wide problem. For those of you who don't
know about it, we have a systems status web page at:
http://echo.xmission.com.


Conclusion
----------

We're excited to provide 24/7 access to our colocate customers. We know
some of you have waited a long time for this service but we didn't want
to do it until we could do it right. We have been very pleased with the
vast growth we've seen in the last six months in particular of our
colocation service and are here to do anything we can to keep your
confidence and loyalty.

If you would like to have a key or keycard issued to you, please
contact Brian Wiser <[e-mail]>.  Be prepared to provide
your account name ([e-mail]), the number of keys or
keycards needed, and who they will be issued to.  As well, if there is a
day/time you would like to drop by with your drivers license(s) and
complete the transaction.

If you have further questions, needs, or concerns please feel free to
email [e-mail] or phone me at [phone], ext. 104
between 9 a.m. and 5 p.m., weekdays.


Sincerely,

Grant Sperry
XMission Tech Manager

-
 To unsubscribe to xmcolocate, send an email to "[e-mail]"
 with "unsubscribe xmcolocate" in the body of the message.
 For information on digests or retrieving files and old messages send
 "help" to the same address.  Do not use quotes in your message.

-
 To unsubscribe to xmcolocate, send an email to "[e-mail]"
 with "unsubscribe xmcolocate" in the body of the message.
 For information on digests or retrieving files and old messages send
 "help" to the same address.  Do not use quotes in your message.