DP Tool Club 12/CD_ASCQ_12_0294.iso/vrac/retailp4.zip/RETAIL40.DOC

Text File | 1993-11-25 | 101KB | 2,114 lines

                     R E T A I L   P L U S +  Version 4.0
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                 Retail Sales And Inventory Management System
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  K. EGGER, ADELAIDE BOX 423, 36 ADELAIDE ST. EAST, TORONTO, CANADA M5C 2J8
                                [phone]
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                            FEATURES OF RETAIL PLUS+

Computerized sales and inventory systems were once the exclusive preserve of
large retail organizations, but a growing number of smaller operations are now
turning to microcomputers to get the same kind of management functions. The
goal of these functions is to control costs while satisfying customer expect-
ations. The way to achieve it is through good inventory control, accurate
sales tracking and quick access to detailed information about every item in
the store.

Retail Plus+ is a tool that serves that goal. It is designed for those who
want to reduce their sales-to-inventory ratio and who want timely information
about each item they carry. It is also designed for those who spend too much
time making up purchase orders, counting stock, tracking sales manually or
an analyzer and a time saver. Retail Plus+ has the following features:


> Easy to use with pull down menus and pop-up windows.
> Built in help system - press the F1 key at any time for assistance.
> Complete sales and inventory data for each item in each store location.
> Full-featured POS system with slip printer and cash drawer support.
> Weekly and monthly sales figures for each product.
> History of daily POS totals.
> Sales tracked by product, department and client.
> Auto-generated PO's with five methods of calculating order quantities.
> On-screen review and editing of purchase orders.
> Client database keeps a purchase history & mailing list of your clients.
> 8 flexible sales and inventory reports.
> On screen viewing of reports.
> Print price tags, bin labels, shipping labels and Code 39 bar code labels.
> Create catalogue output with product description, stock numbers, and prices.
> Printer output transfers to your word processor for custom formatting.
> Sales data exports to database or spreadsheet programs for further analysis.
> Sales data transfers from a down-loading electronic cash register.
> Built-in backup and restore feature that  makes backups easy.
> Any size of inventory is accepted - limited only by disk space.
> Compare stock levels across multiple locations.
> Stock transfers from one location to another.
> Optional password system with three levels of access.
> Inventory displayed by record view or table view.
> Full support for color monitors.


SYSTEM REQUIREMENTS

> Any MS-DOS microcomputer.

> A hard disk drive with at least 2MB of free space.

> 640 KB of memory.

> A printer capable of compressed print (15 cpi), or a wide carriage printer
  (132 columns). For printing bar code labels you will need an HP LaserJet or
  work-alike printer.

> Optional Accessories - a POS printer for sales slips, an automatic cash
  drawer or an electronic cash register that sends data to a PC. This version
  of Retail Plus+ is set up to work with data files from TEC MA-1900 cash
  registers. If you want to use it with another register system please contact
  us for more information.

If you do not have a cash register that can send data to a PC there are two
other methods of entering sales into the system. See the Manual and P.O.S.
options under the Sales menu.


                           INSTALLING RETAIL PLUS+

Retail Plus+ is supplied as an archive file called "RETAILP4.ZIP". It contains
all the files you need. Follow these steps to get a functioning system onto
your hard drive:

1 - At the "C:>" prompt create a new directory on your hard drive and go to
that directory:

                      MD RETAIL             <press enter>
                      CD\RETAIL             <press enter>

2 - Using an archive un-packing utility such as PKUNZIP, unpack the contents
of RETAILP4.ZIP into the new directory:

        PKUNZIP [drive:\directory\] RETAILP4  <press enter>


3 - Now check for a file called "CONFIG.SYS" in the root directory of the
startup drive. If it is there it should contain the following statements with
the minimum values shown:

                      FILES = 20
                      BUFFERS = 8

You can see the contents of the file just by typing:

                      TYPE CONFIG.SYS       <press enter>

If these statements are absent you can use any text editor to insert them. If
the file does not exist, you can easily create one with the following steps:

1 - Go to the root directory:

                      CD\                   <press enter>

2 - Create a file called CONFIG.SYS and put the two lines in it:

                      COPY CON CONFIG.SYS   <press enter>
                      FILES = 20            <press enter>
                      BUFFERS = 8           <press enter>

3 - Close the file:

                      <press F6 then press enter>

Thats all!

                              TABLE OF CONTENTS


                         Section 1 - Getting Started

Starting Retail Plus+............. 1     Exploring The Menus................ 1


                        Section 2 - The Inventory Menu

Finding An Item................... 2      Printing An Order................. 9
Using The Edit Window............. 2      Updating On-Order Data............ 9
Adding A New Item................. 3      Receiving Stock - Method 1........ 9
Using The Browse Window........... 4      Transfering Stock................ 10
Creating A Purchase Order......... 5      Receiving Stock - Method 2....... 10
Working With An Order............. 6      Adjusting On-Hand Quantities..... 11
Reviewing An Order................ 7      Re-Stocking Customer Returns..... 11


                          Section 3 - The Sales Menu

Entering Sales Manually.......... 12      Printing Price Tags And Labels... 20
Entering Sales  Automatically.... 13      Printing A Price List............ 20
Point-Of-Sale Setup.............. 14      Creating A Sales Catalogue....... 20
Using The Point-Of-Sale Function. 17      Doing The Year End............... 21
Marking Items.................... 19      Reviewing Archived Sales Data.... 21


                         Section 4 - The Reports Menu

Printing A Sales Report.......... 22      Printing A Stock Value  Report... 23
Printing An Inventory Report..... 22      Printing An Overstock Report..... 23
Printing A Combined Report....... 22      Printing A Low Stock Report...... 24
Printing A Top 20 Report......... 23      Printing A Suppliers List........ 24
Printing A Sales Analysis........ 23


                         Section 6 - The Access Menu

Sorting Inventory Data........... 24      Creating & Changing Locations.... 26
Re-Building Index Files.......... 24      Getting System Status Info....... 27
Exporting  Data.................. 25      Using Color  Or Monochrome....... 27
Printing To A Text file.......... 26      Creating An Inventory Backup..... 28
Viewing A Text File.............. 26      Restoring From Backup............ 28


                        Section 6 - The Utility Menu

Adding A User Password........... 29      Changing A Password.............. 29
Deleting A Password...............29      Turning Protection On Or Off..... 30


                       Section 7 - General Program Notes

About Stock Codes................ 30      Read This........................ 31
Memory Considerations............ 30      Order Form....................... 32


                                                                    - Page 1 -

                         SECTION 1 - GETTING STARTED
                         ---------------------------

                            STARTING RETAIL PLUS+

To start Retail Plus+ go to the directory where it is found and enter RETAIL40
at the DOS prompt:

                         CD\RETAIL        <press enter>
                         RETAIL40         <press enter>



Retail Plus+ is initially configured to start without requiring a password. If
it does prompt you for a password just type "TEST" and press ENTER.

You can remove this password later and set up new ones if you need security.
If this password does not give you access then someone has already set up the
system for security.

When Retail Plus+ is started you will see the Main Menu. Each of the Main Menu
choices has a pull-down menu that provides access to a group of related
commands. The Inventory menu is already pulled down.

To help you explore the system it has been pre-loaded with sample data . The
sample data simulates a store called Outbound Equipment, which sells products
for hiking, camping, mountaineering etc.

Sales and inventory records are kept separate by location. Each location is
identified by a three character code which is visible at the bottom right of
the screen. You can delete the sample location (SL1) after you have set up one
of your own.

At the bottom of the screen is a descriptive line about the highlighted menu
item. This line changes according to which command is highlighted.

You can move around the menus using the following keys:

> Press the RIGHT and LEFT ARROW keys to move from one menu to another.
> Press the UP and DOWN ARROW keys to select a command on a pull-down menu.
> Press ENTER to execute the highlighted command.
> Press ESCAPE to clear a pull-down menu, and ENTER to make it appear again.

You can also select commands from the menus by pressing the first letter of
the command you want. This method executes the command without waiting for you
to press ENTER. For example, if the Inventory menu is pulled down but you wish
to print a sales report you would press:

                    ESCAPE    (to clear the Inventory menu)
                    R         (to pull down the Reports menu)
                    S         (to execute a sales report)

                                                                    - Page 2 -

                             EXPLORING THE MENUS

This manual has a section for each of the six Main Menu choices. It will
describe each one in turn, going from left to right across the screen.
As you explore, you can press F1 at any time for help. This is particularly
useful if the program asks for input and you are not sure of what to enter. In
most cases you can press ESCAPE to abort a command and return to the menus.



                       SECTION 2 - THE  INVENTORY MENU
                       -------------------------------

                    INVENTORY MENU COMMAND 1 -> FIND ITEM

Use this command to locate any item in the inventory. When you select it, a
menu pops up with the following choices:

> Code - Use this to find an item by stock code. If you are not sure of the
  code you have two options. The first is to press F3, which lets you select
  the item from an alphabetical list (called a pick list). The second option
  is to enter only the first few characters of the code. This will display the
  first record found that starts with those characters. You can then scan up
  or down the inventory to find the one you want. In order for this to be
  effective the current sorting order should be by code (see the Sort command
  under the Utility menu).

> Name - Use this to find an item by product name. If you are not sure of the
  name you have two options. The first is to press F3, which lets you select
  the item from a pick list. The second option is to enter only the first few
  characters of the name. This will display the first record found that starts
  with those characters. You can then scan up or down the inventory to find
  the one you want. In order for this to be effective the current sorting
  order should be by product name (see the Sorting command under the Utility
  menu).

> First Item or Last Item - Use one of these to go to the top or bottom of
  your inventory.

> Quit - Use this to return to the Main Menu. Pressing ESCAPE will do the same.

                                                                    - Page 3 -
A NOTE ABOUT PICK LISTS:

Pick lists are simply windows that appear on the screen which show a few
columns of data from each record in the inventory or client database,
depending on the context. The list is sorted alphabetically and is meant to
help you locate an item or a person quickly if you don't remember an exact
name or stock number.

There are two ways to move around the list.

> Use the UP/DOWN ARROW keys and PAGEUP/PAGEDOWN to locate the item you want.

> Press the first letter of the item you are looking for. The list will then
  move to the first item that starts with that letter. Now press the second
  letter of the item, then the third, etc. In this way the list will home in
  on the target. Press DEL (delete key) to clear the search characters and
  start over.

When the correct item is highlighted press ENTER  (this key is labeled RETURN
on some keyboards). To leave a pick list without selecting an item press
ESCAPE. For more help with pick lists press F1 when a list is on the screen.


                               THE EDIT WINDOW

Once an item has been located it is displayed in the Edit Window. A set of
function key commands is now shown across the bottom of the screen:

> F1 - Help - use this to get help with what you see on the screen.

> F2 - View - change the display from single record view to a scrolling table
  view.

> F3 - Find - find another item.

> F4 - Edit - edit the fields above the TEXT line. Use the ENTER key or the
  UP/DOWN ARROW keys to move from one field to another. As each field is
  highlighted you can press F1 (Help) for an explanation of what the field should
  contain.

> F5 - Dele - delete an item, or undelete an item that was previously deleted.
  Deleted items are not removed from the records until the next time the
  records are indexed. An item should not be deleted when you stop stocking
  it. If you do, the revenue it generated will not be included in your
  year-to-date sales reports. Wait until you run a year-end closing to delete
  discontinued items.

> F6 - Comp - compare the stock levels for this item in all store locations.

> F7 - Mark - mark or unmark the item. You can mark items to identify the ones
  you want included in label, report, or catalogue printing, in copying items
  from one location to another, or in creating purchase orders.

> F8 - Hist - view or edit the sales history of the item. You can display
  either the weekly or monthly sales figures.

                                                                    - Page 4 -

> F9 - Text - enter or edit  notes about the product. Use this to enter a
  product description if you wish to create a catalogue of your product line
  (see the Catalogue command under the Sales menu). This field will store
  hundreds of lines of text so don't worry about running out of space. Press
  F1 while you are in the text field for help with the editing keys. If you
  press ESCAPE while in the text field the following message appears at the
  top of the screen: "Abort Edit (Y/N)". Press Y to abandon your changes or N
  to return to the text field.

> F10 - Exit - Return to the Main Menu.

> DOWN ARROW - skip to the next item.

> UP ARROW - skip to the previous item.




                     INVENTORY MENU COMMAND 2 -> NEW ITEM

This command brings up the screen where you can enter new items into the
inventory file.

Type the product information in the appropriate fields above the TEXT line.
Use the ENTER key or the UP/DOWN ARROW keys to move from one field to another.
As each field is highlighted you can press F1 (Help) for an explanation of
what each field should contain. Press F10 when you are finished. You will then
see a new set of options at the bottom of the screen.

                 F1Help   F4Edit   F8Hist   F9Text   F10Exit


> F1 - Help - get help with what you see on the screen.

> F4 - Edit - edit or add to the data you have already entered.

> F8 - Hist - enter any historical sales figures for this product. Entering a
  sales history here is optional. You will not need any sales history if you
  use the RE-ORDER POINTS or BLANK ORDER method of ordering stock. You will
  need 3 week's worth to use the weekly ordering options. As you use Retail
  Plus+ it will automatically keep an on-going weekly and monthly sales
  history for each item.

> F9 - Text - enter notes about the product that are useful to you, or a
  product description for use later with the Catalogue command (see under the
  Sales menu). This field will store hundreds of lines of text so don't worry
  about running out of space. Press F1 while you are in the text field for
  help with the editing keys. If you press ESCAPE while in the text field the
  following message appears at the top of the screen: "Abort Edit (Y/N)".
  Press Y to abandon the entry or N to return to the text field.

> F10 - Exit - this pops up a box where you can tell Retail Plus+ to save or
  discard the new record.  In order for a record to be saved it must contain
  at least an item name and the unit price. You will now be asked if you want
  to enter a new item, copy the last item or quit. Choose the first option if
  you want to start with clear fields and the second option if you want to
  copy the information from your last entry. This is provided as a convenience
  if the next entry contains much of the same information as the last.

                                                                    - Page 5 -
                      INVENTORY MENU COMMAND 3 -> BROWSE

The Browse command shows your inventory in table view. You can use this window
to scan and edit all the data in your records.


> Use the following keys to move around the screen and scroll the columns:

  RIGHT ARROW, LEFT ARROW, UP ARROW, DOWN ARROW, CTRL-RIGHT ARROW, CTRL-LEFT
  ARROW, PAGEUP, PAGEDOWN, CTRL-PAGEUP, CTRL-PAGEDOWN, HOME, END, CTRL-HOME,
  CTRL-END

> To edit your data, move the highlight to any field and start typing.

> Press ENTER to accept  the changes in a field or press ESCAPE to restore the
  previous contents.
> If you press DOWN ARROW or UP ARROW instead of ENTER to accept the changes
  the highlight will automatically move to the next row down or up.

> F1 - Help - use this to get help with what is on the screen.

> F2 - View - to change the display to single record view.

> F4 - Print - to print the information about the current item.

> F5 - Dele - to delete the current item. It will not be removed from the
  inventory until the next time it is indexed. Press F5 again to undelete the
  item.

> F6 - Lock - to lock the columns in place when you scroll the screen to the
  right. Move the cursor to column 2, 3, or 4 then Press F6 to freeze the
  display at the selected column. Press F6 again to unlock the frozen columns.

> F7 - Mark - to mark or unmark the item. You can mark items to identify the
  ones you want included in label, report, or catalogue printing, in copying
  items from one location to another, or in creating purchase orders.

> F8 - Hist - to view or edit the sales history of the item.

> F9 - Text - to edit the text field. This is used to store either notes about
  the product that are useful to you or you can enter a catalogue style
  product description for use later with the Catalogue command (under the
  Sales menu). Press F1 while you are in the text field for information about
  the editing keys it uses.

> F10 - Exit - to return to the Main Menu.



                      INVENTORY MENU COMMAND 4 -> ORDERS

This command leads to the purchase order functions. In the first window you
can choose to create a new order, work with an existing order or delete old
orders to free up disk space.

                                                                    - Page 6 -
                             Auto Create An Order

Use this command to generate a new order. A window appears where you elect to
generate an order using Marked items or those from a selected supplier:

> Press M to consider only Marked items for ordering.
> Press S to order from a selected supplier.

If you choose "Selected Supplier" you will see a pick list of suppliers to
choose from. Press the UP / DOWN ARROW keys to move the highlight to the
supplier you want then press ENTER.

In the next step choose the method of calculation you want to use for this
order:

> 1 Week Of Stock -  this orders one week's worth of stock based on a formula
  that looks at  average sales over the past 3 weeks, the amount of stock on
  hand, and the base stock.

> 2 Weeks Of Stock - this is the same as the above but orders 2 week's worth.

> Monthly Sales - calculates orders based on sales for the same month last
  year, the anticipated percent increase in sales over last year, the amount
  of stock on hand, the base stock, and the amount of stock already on order.
  It relies on the availability of monthly sales figures for last year. Retail
  Plus+ automatically saves monthly sales figures for the current year but you
  will have to enter these for last year if you need to use this method right
  away. The Monthly Sales formula orders a large amount of stock and should be
  used for suppliers who only ship to you once a month.

> Just-In-Time - order based on the classic Economic Order Quantity (EOQ)
  formula. This orders the least amount of stock. To use it  you should be
  familiar with the principles of Just-In-Time inventory management. Use it
  for suppliers who can ship to you quickly and frequently with relatively low
  shipping costs.

> Re-Order Points - There are two ways to use this. Both ways look at the RE-
  ORDER POINT and RE-ORDER QUANTITY fields in your inventory records.

  1 - If you have a number greater than zero in the RE-ORDER QTY field: when
      the ON HAND quantity falls below the RE-ORDER POINT, this orders the
      RE-ORDER QTY. Use this to order a fixed amount of stock each time.

  2 - If you leave the RE-ORDER QTY field at zero: when the ON HAND quantity
      falls below the RE-ORDER POINT, this orders enough stock to bring it
      back up to the BASE STOCK quantity. Use this to order a variable amount
      of stock depending on how much you have on hand and what you need as
      your base stock.

> Blank Order - This option creates an order file where all the order
  quantities are zero. You can simply review the blank order. When you see an
  item you want shipped, change the order quantity to a number greater than
  zero. When you print the final order Retail Plus+ will omit all items that
  you have skipped.

                                                                    - Page 7 -

Once you have selected an ordering method you can accept the default order
file name or change it to conform with your own PO numbering or naming system.

Please note that you can change the order file name but not the file extension
(the three characters after the dot). These will always be the three-character
location code that Retail Plus+ uses to tell which orders belong to each
location.


How The Default Order File Names Work:

Order files are named according to the name of the supplier and the date the
order was created. The first four characters are the first four letters in the
supplier's name. If an order is for marked items then the order file name
begins with "MRK". The last four characters are the month and day the order
was created (MMDD). The file extension (the 3 characters after the period) is
the location code of the store for which the order was created.

The following are two examples to illustrate this:

Example 1 -  if the supplier chosen is OUTBOUND DISTRIBUTORS, and if the date
is March 28th, then the order file will be called "OUTB0328".

Example 2 - if the order is for marked items and if the date is April 3rd then
the order file will be called "MRK-0403".

The exception to this is when you use the "Monthly Sales" method of
calculating the order. In this case the name of the order file contains the
name of the month for which you are ordering. For example, if you are making
up your Christmas orders in August (as many retailers must), you can use the
"Monthly Sales" option and specify that you are ordering for December. If the
supplier is "OUTBOUND DISTRIBUTORS" then the order file will be called
"OUTB-DEC".



                         Work With An Existing Order

Once you have created an order there are a number of options for working with
it. To begin, choose the order you want to work with from a pick list.

To select an order file from the list use the UP / DOWN ARROW keys to
highlight the one you want then press ENTER.


Once an order file has been chosen you have the following options:


> Review The Order - Select this to review the order, which is presented in
  table view. Retail Plus+ supplies you with the information you need to make
  a judgment about the quantities being ordered and gives you an opportunity
  to adjust those quantities. You can change only the first two column of
  numbers, which are the order quantity and the package quantity. If any of
  the other fields need to be changed it should be done in the inventory file,
  not in the order file.

                                                                    - Page 8 -

  More information is available than is initially displayed on the screen.
  Press the RIGHT ARROW key until the remaining columns come into view. Use
  CTRL-END and CTRL-HOME to jump between the first column and the last.

  The columns displayed when reviewing a purchase  order are as follows:

  > QTY - The number of items or packages being ordered. If the PACK quantity
    is 1, this is the number of items. If yhe PACK quantity is more than 1,
    this is the number of PACKAGES.

  > PACK - The number of items that the supplier ships in one package. This is
    the same PACK field as the one in your inventory records. If PACK is
    greater than 1 the order is rounded off to the nearest full package and
    the QTY column is the number of PACKAGES being ordered, not the number of
    items.

  > ITEM - The name of the item.

  > SIZE - The size as shown in the inventory records.

  > CODE - The stock number.

  > ONHAND - The quantity you have in stock.

  > ONORDER - The quantity you already have on order, including back orders.

  > BASE - The quantity shown in the inventory records as base stock (the
    minimum to keep in stock).

  > ROP - The re-order point as shown in your inventory records.

  > ROQ - The re-order quantity as shown in your inventory records.

  > UNITCOST - What you pay the supplier for one of this item.

  > ORDERCOST - The result of multiplying QTY times PACK times UNITCOST.

  > SUPPL  CODE - The supplier's stock code if you have entered one in the
    inventory records.


  When reviewing an order you will see the following options at the bottom of
  the screen:

  > F1 - Help - use this to get information about what is on the screen.

  > F6 - Lock - to lock the columns in place when you scroll the screen. Move
  the cursor to columns 1, 2, 3, or 4 then Press F6. Press F6 again to unlock
  them.

  > F10 - Exit - to return to the previous menu.


  The items with an order quantity of zero are displayed so that you can add
  them to the order just by changing the QTY field to any number greater than
  zero. Similarly, you can remove an item from the order simply by changing
  the QTY field to zero. Items with an order quantity of zero will be excluded
  when you print the final order.


                                                                    - Page 9 -
> Display An Order Summary

  Once you have created and reviewed an order you can see a short summary of
  how it breaks down by department in percentage terms.


            Order Summary For Location SL1 / Order File ALL0403.SL1
            Total Order Cost - 11872.00

            Dept.        Products    Order Cost      Percent Of Total
            ---------------------------------------------------------
            ACCESSORIES        3         597.00           5.03
            ALPINE GEAR        3         940.00           7.92
            BACKPACK           5        2968.00          25.00
            CLOTHING           6        3467.00          26.68
            SLEEPING BAG       3        4200.00          35.38


  The columns displayed are as follows:

  > Dept. - Each merchandising department on the order.

  > Products - How many different products are being ordered in each
    department.

  > Order Cost - The cost of the order in each department.

  > Percent Of Total - The percentage of the total order cost in each
    department (rounded to two decimals).

  This display allows you to see if the order is reasonably balanced in terms of
  the amount you spend on the products in each department. It should be fairly
  consistent with your percentage of sales in each department.


> Printing The Purchase Order

  There are two main options here - you can print a trial order or a final
  order. A trial order shows the items for which the order quantity is zero
  plus the percent of the order cost in each department This allows you to
  review a hard copy of an order in progress and see which items are not being
  ordered.

  Orders can be printed by department or by the current sorting order (item
  name or item code). You will also have an opportunity to type any text you
  wish to appear at the top of the order such as shipping instructions, an
  address or a PO number. This text will be saved and can be used again as-is
  or with changes.

  You can also choose to print the supplier's stock codes on the order instead
  of your own stock codes. This option will appear only if the current sorting
  order is by ""Alpha Code" or by "Numeric Code". Use the Sort command under
  the Utility menu to select one of these before you print an order.

  Please Note: If there are items in an order from different suppliers then
  the items for each supplier will start on a new page.

                                                                   - Page 10 -
> Update To Records

  Use this command when you are ready to record an order in your inventory
  file. Some people call this "posting the order". It adds the order quantity
  to the "On Order" field and updates the "Order Date" field for each item.
  CAUTION: If you cancel an order (or a back order) you should subtract the
  order quantity from the "On Order" field. Otherwise the next order
  calculation might be too low.

  You may be wondering why a final order is not automatically updated to the
  inventory file when it is printed. Consider this situation: say that you
  need to prepare December orders in August to make sure you have enough stock
  for Christmas. You create the order, print it, and send it off to the
  supplier. The supplier can now make sure he has enough stock in December to
  fill your Christmas order. If you post this order to your inventory in
  August, the orders you generate for September, October and November will be
  too small because the data shows a large amount of stock already on order.
  Orders created for September to November will be correct only if you to post
  the December order when December actually arrives.


> Enter As Shipment

  When a shipment comes in you can choose the order file which is associated
  with that shipment and update your inventory data to reflect the new stock.
  This means that the "On Order" field will be decreased and the "On Hand"
  field will be increased by the amount of stock received. Under the RECEIVED
  column you will see the number of each item that was ordered. Using the
  packing slips as your guide, verify the quantities in the RECEIVED column
  and change them only if the number received is not the same as the number
  ordered. Note that the number in the first column is the total number of
  items, not the number of packages.

  You can change only the numbers in the first column. Use the UP / DOWN ARROW
  keys and PAGEUP / PAGEDOWN to scroll the screen. Press F10 to exit. You will
  be asked if you want to record the shipment to the master inventory. Select
  YES if you have finished verifying the quantities received, or NO if you
  want to come back  and finish it later.

  If you select YES you will be see a window containing the options available
  for recording a shipment.

  The options are:

  > Print A Record Of This Shipment - press Y if you want a printout of the
    items you are putting into inventory, otherwise just press ENTER.

  > Mark These Items For Label Printing - press Y if you want to mark these
    items for label printing, otherwise just press ENTER.

  > Add Shipping Costs To These Items - press Y if you want to distribute your
    shipping costs to the inventory for each item, otherwise just press ENTER.

  > Total Costs To Add To These Items -  you only need to type a number here
    if you answered Y to the previous option. Usually you would enter the
    shipping charges that you paid, but you can also enter any other overhead
    charges you like. The amount you enter is distributed to the total
    inventory for each item received. This can be seen as  a "last in - first
    out" method of distributing costs and the result is reflected in your
    records as the ADJUSTED COST.

                                                                   - Page 11 -
                       INVENTORY MENU COMMAND 5 -> COPY

Use this command to copy items from one location to another. You will asked if
you wish to copy the inventory numbers and the sales history as well as the
product information. Press Y if you want all data transferred or press N if
you want the product information only. After the transfer is complete the
destination location will become the active location.


                     INVENTORY MENU COMMAND 6 -> TRANSFER

Use this command if you have more than one store location and wish to transfer
some stock from one store to another. It is also useful if you want to set up
one location in Retail Plus+ as the warehouse from which all other stores are
stocked. When you select this command you will be asked if you want to print
an audit trail of your entries. This creates a hard copy on the printer which
can be a permanent record of all the stock transfers made.

Next, a window appears in which you can identify the item to transfer, the
quantity to transfer, the source location and the destination location. Items
must be  identified by their codes. If you are not sure of the code you can
press F3 and choose it from a pick list.

When you have supplied the required information press ENTER. Retail Plus+ uses
the stock code to look for the item in the destination location. If the item
is found, Retail Plus+ checks to see that the name of the item is the same in
both locations. If the name is not the same you will be able to tell Retail
Plus+ to proceed or abandon the transfer.


                     INVENTORY MENU COMMAND 7 -> SHIPMENT

This command gives you an alternate way of entering a shipment into your
inventory records. A much faster way of doing this is with the "Enter As
Shipment" command under the "Orders" menu, but it needs an order file to
associate with each shipment. If you receive stock which was not included in a
purchase order or was back-ordered use this command to record it. In your
inventory records the "On Order" field will be decreased and the "On Hand"
field will be increased by the amount of stock received.

When you select this you will be asked if you want to print an audit trail of
your entries. This creates a hard copy on the printer which can be a permanent
record of the stock received.

A window appears in which you can enter the code of each item in turn. If you
are not sure of the code you can press F3 and choose it from a pick list. Next
you will see a window in which to enter the quantity received. Please note
that this should be the total number received, not the number of packages.

Also displayed is the wholesale cost of the item and the adjusted cost. These
can be updated here if desired. The wholesale cost is the price charged by the
supplier and the adjusted cost is the wholesale cost plus any overhead(i.e.
shipping) costs you want to add. How the adjusted cost is calculated is up to
you. Often a store owner just divides the shipping cost by the total number of
items in the shipment and adds the result to the wholesale cost of each item
received. Not everyone uses the adjusted cost field - it can be ignored if you
wish and it will simply show the same value as the wholesale cost.

When you have supplied this information press ENTER to go on to the next item.
When you are finished press ESCAPE.

                                                                   - Page 12 -
                      INVENTORY MENU COMMAND 8 -> ADJUST

Use this when you need a fast way to add or subtract a quantity from the ON
HAND figure for any item. Once again you will be asked if you want to print an
audit trail of your entries. Select "Yes" to get a hard copy list of the stock
adjustments. A window appears where you can enter the code of the item you
want to adjust. If you are not sure of the code press F3 to choose it from a
pick list.

Next you will see a window where you can enter the number to add or subtract
from the ON HAND quantity.

Type a number and press ENTER to add stock. Type a negative number to subtract
stock (i.e. -10). When you have finished press ESCAPE to return to the Main
Menu.


                     INVENTORY MENU COMMAND 9 -> RETURNS

The Returns command provides an alternate method of re-stocking an item that
has been returned by the customer (see the POS system for the other method). A
window appears where you can enter the code of the item returned. If you are
not sure of the code press F3 to choose it from an pick list.

Next you will see a window where you can enter the quantity returned. The item
name will appear under the window.

Type the quantity returned and press ENTER or press ESCAPE to go back to the
Main Menu.

In order to maintain accurate sales figures, Retail Plus+ also needs to know
the price at which the returned item was sold to the customer. If more than
one price for the item is listed in your inventory records you will be
prompted to select one.

Use the UP / DOWN ARROW keys to highlight the price you want then press ENTER.
The inventory and sales figures will be adjusted accordingly and you will see
a confirmation of the transaction.



                         SECTION 3 - THE  SALES MENU
                         ---------------------------


There are three different ways to enter sales into this system:

1 -  Manually from the keyboard -  this would involve taking your cash register
tapes to the computer and punching in each sale. Once you have done this a few
times it goes quite quickly.

2 -  Automatically by reading a data file transferred to the computer from an
electronic cash register.

3 -  From the Point-Of-Sale function -  if you set up your keyboard and screen
at the sales counter you can enter sales, print sales slips or statements, and
update your data all at the same time.

Each of these methods is described on the following pages.

                                                                   - Page 13 -
                        SALES MENU COMMAND 1 -> MANUAL

This command brings up the window used to enter sales information from the
keyboard. You will be asked if you wish to print an audit trail of your
entries. Select YES to get hard copy of the sales as they are entered.


Before you begin you are asked to supply the date of sales for your entries.


> Press ENTER to accept the date shown (today's date).

> Change it if you want the sales posted under a different date.

> The date format is the international format (YYMMDD). The system will not
  allow you to enter an invalid date.


This date option is intended to allow you to briefly roll back the date so you
can enter sales made last week or last month without having them added to this
week's sales figures.

Note that Retail Plus+ does not store daily sales, only weekly and monthly
sales. Therefore you are not required to enter sales figures for every day
that your store is open. If you wish, you can enter a week's worth of sales
all at once. If you want reasonably accurate sales tracking you should enter
sales data at least once a week.

The next window prompts you for the code of an item for which you want to
enter sales data. If you are not sure of the code press F3 to choose it from a
pick list.

The next window displays information about the item and prompts you for the
quantity sold. This window also shows the current sticker price and gives you
an opportunity to change it.

Once you have supplied the data it is recorded and the previous window appears
again. It  now contains some information about your last entry so you won't
loose your place. Then you are ready to do the next item. Press ESCAPE to
return to the Main Menu when you are finished.



                         SALES MENU COMMAND 2 -> AUTO

This command allows you to use Retail Plus+ with an electronic cash register
It relies on the data files that many registers can transfer to your computer.
This version of Retail Plus+ is set up to work with TEC cash registers. They
can download sales data to a PC via serial cable or modem, producing a file
that begins with the characters "ZRP". If you use a different cash system with
this capability please contact us to make arrangements for a version of Retail
Plus+ that can read it's data files.

To read cash register data files you must first tell Retail Plus+ where to
find them. A window appears showing the current directory path. Press ENTER if
the data files are in this directory, or type the drive and directory path
where they are found.

                                                                   - Page 14 -

If any valid data files are present in the specified directory you can select
one from a pick list on the screen:

> Press the UP / DOWN ARROW keys or PAGEUP / PAGEDOWN to highlight the file
  you want to read.

> Press ESCAPE to return to the Main Menu.

If the cash register file you select has been read before, Retail Plus+ will
show the date it was read and provides an opportunity to cancel the process.

The printer must be on while reading the cash register file so that Retail
Plus+ can print messages about any anomalies encountered in it. This is meant
to alert you to any data errors in the file and provide the name and code
number of any item that should be checked in the event of such an error. After
a data file has been read you will be given an opportunity to print a summary
of the sales information it contains.



                        SALES MENU COMMAND 3 -> P.O.S.

This is the point-of-sale function for Retail Plus+. Use it to enter sales
transactions and print invoices or sales slips if desired. The first item that
appears is a menu with the following options:


> Point Of Sale -  start using the P.O.S. feature.

> Setup P.O.S. - tell Retail Plus+ how you want the POS function to work.

> Quit - return to the Main Menu.

Before using the P.O.S. function for the first time you should select the
Setup P.O.S. command. If you have more than one location you must use Setup
P.O.S. for each one.

                                                                   - Page 15 -
                                 Setup P.O.S.

A menu appears from which you can choose which setup screen you want. The
options are:

> Select Printer output - This allows you to choose invoices, sales slips, a
  continuous audit trail of sales or no printer output at all.

> Change Control Codes - This brings up a screen with seven fields where you
  can enter setups for the printers and the optional cash drawer.

  > In the first field type the port on which the Point-Of-Sale printer is
    connected. The choices are LPT1, LPT2, LPT3,  COM1, or COM2

  > In the second field type the control string (if any) to send to the
    printer when printing sales slips.

  > In the third field type the control string (if any) to send to the printer
    when printing invoices

  > In the fourth field type the control string (if any) that activates the
    tape cutter on the sales slip printer. In practice you can put any codes
    here that you want sent to the POS printer after every sale.

  > In the fifth field type the port on which the automatic cash drawer is
    connected, if you have one. The choices are LPT1, LPT2, LPT3, COM1, or
    COM2. Usually cash drawers are connected to either COM1 or COM2.

  > In the sixth field type the control string (if any) that triggers the cash
    drawer.

  > In the seventh field type the number of times the cash drawer trigger
    needs to be repeated in order to open the drawer. This can be any number
    as specified in the instructions for your cash drawer.

> Other Configurations - this brings up a screen where you can set up a number
of preferences for the POS system. Please note that each location you have set
up in Retail Plus+ can have a different POS configuration. The information you
enter will be applied to the current location only.

As you move through this screen you can press F1 at any time for an
explanation of what each field is for. In the first section there are fields
where you can enter the name and amounts for two types of sales taxes and two
types of add-on charges. These will all be added as a percentage on the
invoice sub-total, except for Charge 1 which is applied as a flat fee. Use
these fields as follows:

  > Tax 1 Name - enter the name of any sales tax that applies in your area.

  > Tax 1 Percent - enter the percentage amount of Tax 1.

  > Tax 2 Name - enter the name of a second sales tax that applies in your
    area (if any).

  > Tax 2 Percent - enter the percentage amount of Tax 2.

  > Charge 1 Name - enter the name of a flat fee such as a handling charge.

  > Charge 1 Amount - enter the amount of Charge 1.

                                                                   - Page 16 -

  > Charge 2 Name - enter the name of a percentage add-on fee such as a
    service charge or commission.

  > Charge 2 Percent - enter the percentage amount of Charge 2.

  Please note that when an invoice is totaled up the charges are added after
  the taxes are calculated. It is assumed that any fee you add to a sale will
  not be taxable along with the merchandise. If you do have a range of service
  fees that you add to customer invoices, set them up as items in a service
  fees department and add them to invoices as needed. In this way you can set
  up a service fee as either taxable or non-taxable.

  The remaining items on the setup screen are:

  > Taxes & Charges Optional ? - press Y if you want to give the person at the
    sales desk the option to select which taxes or charges to apply to any
    given sale. Press N if you want the taxes or charges to be automatically
    applied to every sale.

  > Start At Inv # - type the number at which you want Retail Plus+ to start
    numbering the invoices. These numbers will also appear on sales slips as
    transaction numbers.

  > Invoice Header (Up to 5 lines) - enter anything that you want to appear at
    the top of your invoices or sales slips. If you do not have pre-printed
    paper stock then you may use this to print the store name and address. If
    you are going to print sales slips you will have to limit the length of
    each line to 38 characters maximum.

  > Invoice Footer (1 line) - enter anything you want to appear at the bottom
    of your invoices or sales slips. If you are going to print sales slips you
    will have to limit the length of this line to 38 characters maximum.

  > Top Margin (0-6) - enter the number of lines you want the printer to skip
    when printing invoices or sales slips. This allows room for your company
    logo if you use pre-printed paper stock.

  > Center Header - press Y if you want the contents of the invoice header
    (and footer) centered on the invoice or sales slip. Press N if you want
    them left- justified.

  > Invoice Copies (1-9) - enter the number of copies of the invoice that you
    want printed. Generally it is easier to use duplicating NCR paper in your
    printer, unless you are using a laser printer. If you print more than 1
    copy they will be numbered as they come off the printer.

  > Print Exit Totals - Press Y if you want the system to print a breakdown of
    receipts each time you exit the point-of-sale function. Your receipts will
    be shown first by total sales plus taxes and charges and then by method of
    payment (Cash, Visa, Mastercard, Amex, Discover, Charge Card, Cheque or On
    Account).

  > Eject Page After Printing - press Y if you want the printer to eject after
    printing each invoice or sales slip. Press N to suppress the page eject.

  > Use Client Database -  Press Y if you want the client database to appear
    on the POS screen when you start it up. Press N to leave it out. If you
    choose to leave it out you can still call it up at any time from within
    the POS screen.

                                                                   - Page 17 -
  > Auto Drawer Trigger - Press Y if you want Retail Plus+ to open the cash
    drawer when each sale is saved. Press N if you have a manual cash drawer.

  > Print Signature Lines For Charge Card Sales - Press Y if you want the
    standard message and signature line on the sales slip for charge card
    payments. Press N to omit it. To use this feature you should put NCR paper
    in your POS printer and you should make the necessary arrangements with
    the card issuer to accept this form of credit slip.


When you have finished with this screen press F10.

See the section "General Program Notes" at the end of this manual for more
information about what the client database can do for you.



                                Point Of Sale

The P.O.S. function consists of a single central screen on which all sales
transactions can be conducted. Before the screen appears you will be shown the
system date. Press ENTER to accept the date shown, or change it if some other
date of sales is wanted. The date format is (YYMMDD).

If you have elected to use the client database the top of the P.O.S. screen
will include a section for client information. If you are  not using the
client database this section will be omitted.


The POS screen is controlled using letter commands and function keys. The
letter commands are:

> A -  Press A to enter an account number for this sale. Use this to hold the
  account number of a customer who has an account with you or to record the
  credit card number if the sale is being charged.

> C -  Press C to open the cash drawer if it is not set up to open
  automatically.

> S - Press S to enter a name in the "Sold By" field on the screen. This name
  will remain in effect until it changed and will appear on all invoices and
  sales slips. If your sales staff is earning commissions this offers a method
  of tracking each person's sales.

> T - Press T to display a window where you can select the taxes and charges
  to apply to your sales. The options shown are those that you entered in the
  POS Setup screen. These choices will remain in effect for each sale until
  they are changed again. This allows you to control which taxes and charges
  are applied to any given sale. If you need help using this window press F1
  while it is on the screen. Please note that entering a "1" simply enables
  taxes to be applied where items are identified as taxable in the inventory.
  It does not force tax to be calculated on items that have not been
  identified as taxable. Think of it as a switch that you can use to turn
  sales taxes on and off.

> UP /  DOWN ARROW -  Use this to select the Method Of Payment (MOP) for the
  current sale. The choices are : Cash, Visa, Mastercard, Amex, Discover,
  Charge Card, Cheque, and On Account.

                                                                   - Page 18 -
The function keys at the bottom of the screen are:

> F1 -  Help - view the Help windows for this screen.

> F2 -  Client - Use the client database. A menu appears with the following
  options:

  > Add A New Client - Enter a new name in the client database.

  > Name Finder - Find a person's name using a pick list.

  > Company Finder - Find a company's name using a pick list.

  > View Sales -  Review a clients sales history.

  > Print Record - Print the client's data or just the address for a shipping
    label. LPT1 is used for labels so you can print invoices on the POS
    printer and shipping labels on the default printer. Use label size three
    and a half by fifteen sixteenths (one up), such as Avery Label #5615

  > Delete Record - Delete the current client record.


> F4 -  Add - Add an item to this sale. A window appears where you can enter
  the stock code of the item.If you do not know the stock code you can press
  F3 to select the item from a pick list. Move up and down the list with the
  UP / DOWN ARROW keys, PAGEUP and PAGEDOWN, or by typing the first few
  letters of the item name. When the item you want is highlighted then press
  ENTER. A window now appears listing the particulars for the chosen item.

  Type the quantity sold. If you are going to discount the item press the UP
  ARROW once and type the percentage discount. If you want to charge a
  different price from the one shown press the UP ARROW key again to the
  Retail Price field then type the price you want to charge. The fields
  labeled Taxable T1 and T2 show which sales taxes, if any, apply to the item.
  You can change these if you need to make a special tax-exempt sale.

  Repeat this step for each item the customer is buying. As you proceed, an
  itemized list appears on the screen. Note that there may be a "T" following
  the price for some items and not for others. It indicates that an item has
  been set up in inventory as taxable. The following example  would apply in
  an area where there is a sales tax but food items are tax exempt.

  The characters "TB" show that both sales taxes apply to the item. The third
  item is tagged with "DB" showing that it has been discounted but both taxes
  still apply to the discounted price.

  As you proceed a running total of the amount payable is displayed in the
  upper right corner of the screen. It includes all taxes, charges, and
  discounts that apply so it is the actual amount owing. This makes it more
  convenient for customers who are counting dimes at the sales counter.


> F5 -  Dele -  delete an item from the sale. A cursor appears on the screen
  which you can move with the UP / DOWN ARROW keys. Just point to the item you
  want to delete and press F4. Press F10 when you have finished deleting.

                                                                   - Page 19 -
> F6 -  Menu - This produces a menu with the following options:

  > Enter A Non-Stock Item - Use this to add a Non-Stock Item to the sale. It
    is included so that you can add items that are not in the inventory
    records. A window appears where you can enter a stock code (this is
    optional), an item name, the quantity sold, and the price. Items that are
    added to the sale as Non-Stock Items will appear on the invoice (or sales
    slip) but will not be added to the inventory. To add new items you should
    use the New Item option under the Inventory menu.

  > Enter A Credit / Coupon - Use this to enter any type of customer credit
    such as coupons, gift certificates, or cash credit for a trade-in.

  > Enter A Customer Return - Use this to credit the customer with a returned
    item. You will see the current selling price, which you can change if it
    is not the price the customer paid. You will also see the Taxable T1 and
    T2 fields. Set the corresponding field to Y if sales Tax 1 or Tax 2 was
    paid and you want to refund the tax. Set them to N if you do not need to
    refund the tax.

  > Apply A Discount To Subtotal - Use this to discount everything on the
    sale, (as opposed to discounting selected items). You will be given a
    window in which to type the percentage discount.

  > View Summary Of POS Receipts - See how much you have made since last
    clearing the Exit Totals.

  > Toggle Client Database On/Off - Clear the client database off the screen
    or bring it back as needed.

  > Toggle Auto Page Eject On/Off - If On, Retail Plus+ sends a page eject to
    the printer after every sales slip or invoice.

  > Change Printer Outputs - Direct the printer output as needed to conform
    with printer setups.

  > Verify Printer Outputs - Use this to check on the current printer and port
    settings.


> F7 -  Total - Use this to total up the current sale. A window appears with
  the subtotal and totals. If it is a cash sale you can enter the cash amount
  tendered by the customer. The change will be calculated and displayed.

  If you wish to cancel out of this and return to the previous screen just
  press ESCAPE. If you press any other key Retail Plus+  will print the sale.
  If the customer changes his or her mind you can still add or delete items
  and total the sale again. Nothing is recorded in the inventory database
  until you press F9 to save it (see below).


> F9 -  Save - Use this to tell the system that the sale is complete. The sale
  is now posted to the database and the POS screen is cleared for the next
  sale. If the client database is active the sale is recorded in the client's
  purchase history as well.

> ESC - Cancel -  Press ESCAPE  to cancel a sale in progress.

> F10 -  Exit - use this to exit from the Point-Of-Sale function.

                                                                   - Page 20 -
                                 Exit Totals

When you quit the POS menu and return to the Main menu you are asked if you
wish to clear the exit totals. These are the same numbers seen on the screen
when you "View Summary Of POS Receipts" as described above.

If you do not clear the totals Retail Plus+ will save these numbers for you
and pick up where you left off next time sales are made. If you do choose to
clear the numbers they will be saved to file called SALESLOG.TXT which you can
read with the View File command (under the Utility menu). It contains a
history of your POS receipts. I you have configured the POS Setup to print the
exit totals, and the printer is on, then you will also get a hard copy of the
totals.

Right after the price of an item there may  ppear some codes which provide
information about it. These codes are:

> T1      - Tax 1 only applies to this item.
> T2      - Tax 2 only applies to this item.
> TB      - Both taxes apply to this item.
> TR      -Returned item - tax refundable.
> CR      - Customer credit.
> D       - Discount applies on this item.
> D1 - Discount applies on this item, tax 1 charged on discounted price.
> D2 - Discount applies on this item, tax 2 charged on discounted price.
> DB - Discount applies on this item, both taxes charged on discounted price.


The "TB" that appears after a price indicates that the item is taxable. Both
taxable and non-taxable items can be included in any sale. The tax is charged
according to whether the item is shown as taxable in the inventory records.
Note that the user can over-ride that setting at the time of the sale if taxes
and charges are set up as optional in the POS Setup screen.


                      SALES MENU COMMAND 4 -> SET MARKS

Use the Set Marks command to flag items in the inventory for inclusion in
reports or various operations such as printing labels and reports, making
purchase orders or copying items from one location to another. A menu appears
with the following options:

> Mark All Items - set the Mark field to Y for all items in inventory.

> Unmark All Items - set the Mark field to N for all items in inventory.

> Select Criteria - Use this to mark or unmark items that satisfy a given
  criteria. First you are asked to choose whether you want your selections
  Marked or Unmarked. You can then choose one of six methods to target the
  items you want. You can use a two-pass strategy to make more complex
  choices. For example, lets say you want to make a purchase order for a given
  supplier but wish to exclude the items in a given Department. You would Mark
  all items from that supplier on the first pass then Uunmark all items in the
  target Department on the second pass.

                                                                   - Page 21 -
                        SALES MENU COMMAND 5 -> LABELS

Use this command to print price tags, bin labels and bar codes. Price tags
show the item name, code number and price. Bin labels show the product name,
size, code, price, department and supplier. If printed on a LaserJet the bin
labels also show the base stock, re-order point and re-order quantity. Bar
code labels (which can also be used as price tags) show a Code 39 bar code,
the stock number, the item name, and the price. Bar codes can only be printed
on an HP LaserJet or work-alike printer. Labels are printed in the current
sorting order (see the Sort command under the Utility Menu).

When you begin, you will see a reminder that labels will be printed for Marked
items only. You will then have an opportunity to print labels for each item in
the last shipment or to select the number of copies of each label (maximum
999). If you are using a dot matrix printer you can print test labels to
adjust the position of the label stock in the printer. If you are using a
LaserJet you can chose manual or auto sheet feeding. There will, of course, be
an option to cancel any print job in progress. If you cancel a print job in
Retail Plus+ expect ther printing to continue for a few more lines untoil th e
printer's memory buffer is empty.

The label sizes used for dot matrix printers are: For price tags: 2-1/2 by
15/16 (three-up). For bin labels: 4 by 1-7/16 (one- up). These are standard
size labels and are available from any office supplies store.

The label sizes used for LaserJet printers are: For price tags: Avery Label
5267 (AL-90M in Canada). These are 1/2 by 1-3/4 (four-up, 80 per page). For
bin labels: Avery Label  5163 (AL-130 in Canada). These are 4 inches by 2
inches (two-up, 10 per page). For small bar code labels: Avery Label  5160
(AL-100 in Canada). These are 2-5/8 by 1 (three-up, 30 per page). For large
bar code labels: Avery Label  5162 (AL-125 in Canada). These are 4 by 1-1/3
(two-up, 14 per page). All these labels may be available from other
manufacturers as well. Make sure you are using labels specifically made for
laser printers.

                      SALES MENU COMMAND 6 -> FAST LIST

This command will print a basic price list of your product line for fast
reference. The information included is the stock code, product name, size (if
applicable), the number on hand, and the retail price. It will also show which
items, if any, are taxable. Keep it by your cash register for fast price and
stock lookups.

                      SALES MENU COMMAND 7 -> CATALOGUE

Use this command to print a catalogue of your product line. When you begin,
you will see a reminder that only marked items will be included. Be sure you
have marked only the items for which you want catalogue output.

You can send catalogue output directly to the printer or to a text file for
custom formatting with your favorite word processor. To send printer output to
a text file see the Text File command under the Utilities menu. Very
sophisticated catalogues can be prepared by loading this output into desktop
publishing software where professional looking layouts can be added.

Catalogue items will be printed in the current sorting order unless you
specify that they should be listed by department, in which case the department
will be the primary sort key and the current sorting order (by name or by
code) will be the secondary sort key.

                                                                   - Page 22 -
                       SALES MENU COMMAND 8 -> YEAR END

This command runs the fiscal year-end closing routine. It saves data to an
archive file and gives you the opportunity to print a cumulative sales report
for the year. The inventory file is then set up for the new fiscal year. In
order to create sales projections, you are given an opportunity to supply an
anticipated percentage increase in sales in each department for the new year.
This is presented in tabular form and you need only type the percentage
increase in the appropriate field. These percentages are used to calculate
your sales projections for the next year. When you have finished filling out
this table press ESCAPE to continue.

Sales data archived by this process can be displayed with the Review command
(see below).



                        SALES MENU COMMAND 9 -> REVIEW

When the Year-End command is used, a dBASE III compatible data file is created
that archives sales data for the year being closed. The file is named
according to the store location and the year (i.e. SL1-1993.DBF).

Use the REVIEW command to look at the contents of any archive. The first thing
you will see is a pick list of available archive files.

Use the UP / DOWN ARROW keys to highlight the archive you want then press
ENTER. The information will be displayed in tabular form and the following
options appear at the bottom of the screen:


> F1 - Help - to get information about how to use this screen.

> F4 - Print - send the highlighted record to the printer.

> F6 - Lock - lock the scrolling display at column 1,2,3 or 4. The display
  will freeze at the column where the cursor is located. Press F6 again to
  unlock.

> F10 - Exit - return to the Main Menu.





                         SECTION 4 - THE REPORTS MENU
                         ----------------------------


The Reports menu contains the options you have for printing routine reports.
These are described below in order of appearance. In most cases you will be
reminded that only marked items will be included in the reports. If you have
not marked some or all items in your inventory you can press ESCAPE to go back
and do it. For more information on Marks, see the Set Marks command under the
Sales menu.

                                                                   - Page 23 -
                     THE REPORTS MENU COMMAND 1 -> SALES

You have an option to print weekly or monthly sales figures. If you choose
monthly figures you will get a year-to-date report. If you choose weekly
figures you can choose the starting week and ending week for the report. The
output is listed by Department and you will get a summary of sales in each
one.

This is a wide report so you will be asked to switch your printer to
compressed mode unless you have entered your printer control codes in the Get
Info window under the Utility menu.


                     REPORTS MENU COMMAND 2 -> INVENTORY

This report prints inventory numbers for each Marked item. At the end of each
line a space is provided where you can write in the physical count. This
allows you to take inventory simply by printing this report and filling in the
blanks.

Before printing you will be asked if you want the report to contain the
inventory for the current location only or for all locations. If you select
"All Locations" you will then be asked if you want the figures combined for
each product  or to show the quantity in each location.

You will then be asked if you want the output sorted by department. If you
answer YES you will get a summary of the cost of all items in the department,
the retail value of the items in the department, and the percentage of the
inventory cost they represent. If you answer NO the inventory will be printed
in the current sorting order with no department summary.

This is a wide report so you will be asked to switch your printer to
compressed mode unless you have entered your printer control codes in the Get
Info window under the Utility menu.


                    THE REPORTS MENU COMMAND 3 -> TOP 10%

It is sometimes said in retail that 10% of your stock produces 80% of your
cash flow. This is usually an over simplification but this report shows you
which products are your top performers.

There options available are:

> To report all sales this year or only for a given month.
> To list the items by gross sales or by volume.

                                                                   - Page 24 -
                      REPORTS MENU COMMAND 4 -> ANALYSIS

This report provides the information needed to analyze sales performance with
respect to inventory cost. For each item it shows the year-to-date gross
sales, margin, average percent margin (as a fraction of cost), unit sales,
value of the on-hand inventory (at cost), stock turnover rate, the percent of
total sales produced by each item, and the percent of the total inventory cost
invested in each item.

You are given a choice of listing the items by gross sales or by department.
If you choose to list by department the report will also show the percent of
total sales produced by each department and the percent of total inventory
cost invested in that department. This is a wide report so you will be asked
to switch your printer to compressed mode unless you have entered your printer
control codes in the Get Info window under the Utility menu.


                       REPORTS MENU COMMAND 5 -> VALUES

This is a straightforward listing of the cost and retail value of your
inventory. It is included mostly for the benefit of the auditors.

You are given a choice of listing the items by department. If you choose to
list by department the report will show subtotals for each department and the
percent of total inventory cost invested in that department. This is a wide
report so you will be asked to switch your printer to compressed mode unless
you have entered your printer control codes in the Get Info window under the
Utility menu.

                       REPORTS MENU COMMAND 6 -> LEVELS

Run this report to find out which items may be over stocked or under stocked.
This is a wide report so you will be asked to switch your printer to
compressed mode unless you have entered your printer control codes in the Get
Info window under the Utility menu.

In the overstock report, items with normal on-hand quantities may be listed as
overstocked if they have not had sales in the last three weeks or have large
amounts of stock on order.

In the under stock report items are considered low in stock if the onhand
quantity is less than or equal to the base stock or the re-order point.


                      REPORTS MENU COMMAND 7-> ON ORDER

Run this report to find out which items have open orders. If you want to look
at just one supplier then use the Set Marks command to mark the items from the
supplier you want. Please note that the field labeled On Order in your
inventory represents the quantity on order including back orders.


                   THE REPORTS MENU COMMAND 8 -> SUPPLIERS

If you need a list of who supplies you with which products, this report will
produce it. You will be asked if you want the list sorted by supplier name or
by item name. This can also serve as a reference list for supplier's stock
codes.

                                                                   - Page 25 -
                         SECTION 5 - THE UTILITY MENU
                         ----------------------------


                        UTILITY MENU COMMAND 1 -> SORT

Use this to tell Retail Plus+ the order in which you want your inventory
displayed or printed. A window comes up which gives you a choice of three
sorting options:


> Product Name - Products appear alphabetically by name.

> Alpha Code - Products appear by alpha-numeric stock codes. Choose this if
  you use stock codes that contain any characters that are not numbers.

> Numeric Code - Products appear by numeric stock codes. Choose this if you
  use stock codes that always contain numbers only.



                      UTILITY MENU COMMAND 2 -> INDEXES

Use this to re-build a damaged index file. Retail Plus+ creates a number of
index files for each inventory file. They allow you to select the current
sorting order and to find records quickly. In any database system it can
happen that index files become damaged because they are constantly being read
and modified. If this happens the damaged file must be re-built. The symptoms
of a damaged index file is that you cannot find an item you know is in the
database or the program gives you an error message. If this happens select the
Indexes command and the problem will clear up. Please note that this command
not only re-builds the indexes but also makes a fresh copy of the inventory
data files.


                       UTILITY MENU COMMAND 3 -> EXPORT

Use this to create data files to export your sales information to a
spreadsheet or a database management system. In many cases the export function
is not needed since many spreadsheets and database systems can directly read
dBASE files, which is the format used by Retail Plus+.

You will be asked to supply the name for the new data file. The default name
is SALES.DTA. You can accept this by pressing ENTER or you can change it by
typing a new name. Please note that only the filename can be changed. The file
extension (.DTA) is automatically supplied.

You will then be asked if you wish to export weekly or monthly sales figures.
Select one of these then press ENTER.

Next you can tell Retail Plus+  whether you want the field names on the first
line of the export file. Select YES if you are going to export to a
spreadsheet that needs to contain the correct column headings.

If you answer NO you will be given a choice of two data formats. The first is,
once again, a standard comma-delimited data file. The second is called System
Data Format (SDF) which uses fixed-length fields instead of delimiters. Check
the manual for the program into which you want to import the data to see which
formats it can handle.

                                                                   - Page 26 -
you choose to export monthly sales data, the export file has the following
structure:


  FIELD       NAME          TYPE   WIDTH   DECIMAL
  ----------------------------------------------------------------------------
    1         ITEM            C      30       0
    2         CODE            C      10       0
    3         SIZE            C       6       0
    4         SOLD            N       7       0
    5         GROSS           N       9       2
    6 - 17    Jan94 - Dec94   N       6       0  (monthly sales current year )
   18 - 29    Jan93 - Dec93   N       6       0  (monthly sales previous year)


If you choose to export weekly sales data, the export file has the following
structure:


  FIELD       NAME          TYPE   WIDTH   DECIMAL
  ----------------------------------------------------------------------------
    1         ITEM            C      30       0
    2         CODE            C      10       0
    3         SIZE            C       6       0
    4         SOLD            N       7       0
    5         GROSS           N       9       2
    6 - 58    WK1 - WK53      N       6       0   (weekly sales current year)



                     UTILITY MENU COMMAND 4 -> TEXT FILE

Use this to re-direct all the printer output to a disk file. You will be asked
to supply the name of the file. The default is REPORTS.TXT. You can accept
this by pressing ENTER or you can change it by typing a new name. Please note
that only the filename can be changed. The file extension (.TXT) is
automatically supplied. As long as output is being re-directed, the name of
the text file appears in the bottom right corner of the screen. All printer
output will be sent to this file until you select the Printer command (which
does not appear on the Utility menu unless you are currently re-directing
output to a text file). It is possible to keep writing to this file until it
becomes quite large, so watch your disk space.

This command allows you to send the reports to your favorite word processor
instead of the printer. It also allows you to use Retail Plus+ without a
printer attached.

                                                                   - Page 27 -
                     UTILITY MENU COMMAND 5 -> VIEW FILE

Use this command to look at the contents of a text file in the Retail Plus+
directory of your hard drive. You can use it to read the output that results
from using the Text File command above.

Only files that have an extension of .TXT or .DOC can be read. The following
keys can be used while looking at a file:

> ARROWS -  Use the arrow keys to scroll up, down, right or left.
> PAGEUP / PAGEDOWN - Use these to skip up and down the file.
> HOME / END - Use these to go to the top or bottom of the file.
> F - press F to find a word or character string in the file. The line where
  it is found will become the top line on the screen.
> N - Press N to find the next occurrence of the search string.
> P - Press P to print the file.
> ESCAPE - use this to exit the file.


                      UTILITY MENU COMMAND 6 -> LOCATION

This command allows you to select the store location you want to work with,
create a new location, or delete an existing location. A menu appears with the
following options:

> Change Location - This displays the store locations that have been set up in
  Retail Plus+. Use the UP / DOWN ARROW keys to highlight the one you want
  then press the ENTER key. You will then be prompted to choose the manner in
  which you want the inventory sorted.


> New Location - Use this to create a new store location. First you will be
  asked to assign a three-character code to represent the new location. If
  there are locations already set up you will see a list of location codes
  that have been used. You will then be asked if you want to copy the product
  line from an existing location (if there is one).


  Answer YES if the new location is going to carry substantially the same
  products as an existing one. A window appears from which you can select the
  location whose product line you want to copy. When you are done the new
  location will be the active location and you can access it's records
  immediately. The information copied includes product name, code, department,
  size, unit cost, adjusted cost, unit price, the text field and the sales
  projections. If there are minor differences in the product line carried in
  the new location you can use the Browse window or the Find command to make
  the necessary changes.


> Delete Location - Use this command to remove a location from Retail Plus+.
  When you select this you will be asked to confirm your choice. If the
  location you deleted is the active location (the one shown in bottom right
  corner of the screen) you will be asked to change to another location first.

  If you delete all the locations set up in Retail Plus+ the New Location
  command automatically comes to the screen and you will be asked to set up a
  new one immediately. This reflects the fact that Retail Plus+ requires
  inventory files to work with at all times. The system will not run if there
  is no active location available.

                                                                   - Page 28 -
                     UTILITIES MENU COMMAND 7 -> GET INFO

Use this when you need some information about the state of Retail Plus+ and
the state of your computer.

This is also where you can enter printer setup strings to use with the default
printer. Since many of the reports produced by Retail Plus+ are more than 80
characters wide you should enter the command your printer requires to switch
to condensed print (at least 15 characters per inch) and the command it
requires to switch back to normal print.

These printer commands can be found in your printer manual and usually consist
of 2 or three characters that begin with the ESCAPE character (printer
commands are often called escape sequences). These sequences are expressed in
terms of the decimal ASCII numbers of each character in the sequence. For
example, if your printer requires ESCAPE - M for normal print then you would
enter 27,77 because the decimal equivalent for ESCAPE is 27 and the decimal
equivalent of M is 77. These numbers can be found on the ASCII chart in your
printer manual.

More Examples:

> An Epson command for condensed print is:

     27,15

> An Epson command for normal print is:

     27,77

> An HP Laserjet command for condensed print is:

     27,38,108,50,54,65,27,38,107,50,83

> An HP Laserjet command for normal print is:

     27,38,108,50,54,65,27,38,107,48,83

These examples may or may not work for your model of printer. Please check the
manual for the corresponding commands.



                      UTILITIES MENU COMMAND 8 -> COLOR

Use this command to change between color and monochrome display.

                                                                   - Page 29 -
                      UTILITIES MENU COMMAND 9 -> BACKUP

This allows you to make backup copies of your inventory files to floppy
diskettes. First you will be asked to select the location for which you want
to do a backup. This is followed by a window that asks you to select the
floppy drive you want to copy to (A: or B: only). The diskette you put into
the drive will be assessed for available space. If there is not enough space
you will be shown a list of the files on that diskette and given a chance to
delete some. Use the UP / DOWN ARROW keys to scroll the list. Highlight a file
you want to delete and press ENTER. You will also see a display of the space
needed and the space available as you delete files.

The backup will proceed to the next step as soon as there is enough space on
the diskette. If you do not want to delete any files just press ESCAPE to
terminate the backup.

The easiest way to manage your backups is to create a separate diskette to
hold a backup for each location. Label each diskette with the location code
and reserve it for that backup only. Some people like to keep several backups
and rotate them thus allowing them to roll back the inventory data to a
previous date if necessary. Please do not neglect the backup command. Use it
frequently and you will never have cause for regret when your hard drive
breaks down. If you have an employee who runs Retail Plus+ for you, or have a
situation where more than one person modifies your inventory data, be sure
that backups are part of the daily office routine for a designated person.



                     UTILITIES MENU COMMAND 10 -> RESTORE

One hopes disaster will never strike and inventory files are never lost. If it
does happen, and you have been making backups, then this command easily
restores the lost files.

Place the diskette with the appropriate inventory files in a floppy drive. The
first window that appears asks you to identify the drive where the files can
be found. The second window asks you to type the three letter location code
associated with the files.


The Backup and Restore commands have other uses:

1 - If you keep a set of rotating backups, say one for each of the last three
sessions with Retail Plus+, then you will always be able to roll back the
inventory data to a previous session. This ability comes in handy if you or
one of your employees does something that is hard to undo, like recording a
large shipment twice or deleting 20 items then realizing they were the wrong
twenty. Everyone who works with computers (bar none) has moments like that and
an easy way out saves much heartache.

2 - You can use the Restore command to move the inventory data from your
office computer to your home computer and back again. Simply use the Backup
command to copy the inventory files on the office computer to a diskette, then
use the Restore command to copy them onto your home computer. When you are
done working at home, reverse the process to get the updated files back onto
the office computer.

                                                                   - Page 30 -
                         SECTION 6 - THE ACCESS MENU
                         ---------------------------

Use of password protection in Retail Plus+ is optional. It is turned on and
off using the Protect/Unprotect commands under the Access menu. The password
system provides three levels of access that give varying levels of protection
against data deletion and modification. If you do not use the password system
any user can access and modify your inventory data.


                        ACCESS MENU COMMAND 1 -> LOGIN

Use this to change the login name and access level without having to exit and
log back in.


                      ACCESS MENU COMMAND 2 -> ADD USER

Use this command to add another user to the password system. A window appears
where you can enter the following:

> User Name - type the first name only then press ENTER. User names should be
  unique. Avoid using two identical names for different users or two different
  passwords for one user.

> Access Level - type the access level you want to give this user then press
  ENTER. Level 1 grants looking privileges only. Use this for someone who is
  training in your store and who wants to see what the computer system is all
  about. They may practice using the POS function but are not able to save any
  sales data. Level 2 grants data entry and editing privileges. Use this for
  someone who needs to enter and update your data but who may not delete
  anything. Level 3 grants all privileges. This level is required to delete
  records and to disable the password requirement. It is also required to
  assign access privileges to other users.

> Password - type the users password then press ENTER. Passwords should be at
  least three characters long. All users may change their own password at any
  time.

Press ESCAPE at any time to return to the Main Menu.



                     ACCESS MENU COMMAND 3 -> DELETE USER

Use this command to remove a user's name and password from the system. A
window appears listing the current users.

Use the UP / DOWN ARROW keys to highlight the user name you want removed then
press ENTER. Press ESCAPE to exit without any changes. This command is
available only to users with an access level of three.



                       ACCESS MENU COMMAND 4 -> CHANGE

Any user may change his or her password at any time. The users are prompted
for their old password then the new one. Passwords should be at least three
characters long. The most secure passwords are a mixture of numbers and
letters.

                                                                   - Page 31 -
                     ACCESS MENU COMMAND 5 -> SHOW LEVEL

Use this to see what access level you currently have.


                 ACCESS MENU COMMAND 6 -> PROTECT / UNPROTECT

If the password requirement is turned off this menu item will display as
"Protect" and any user can to turn the password requirement on again. This is
because all users are assigned an access level of three when no passwords are
being used. If the passwords are in use this menu item will display as
"Unprotect" and users must have an access level of three to turn it off again.

                                                                   - Page 32 -
                      SECTION 7 - GENERAL PROGRAM NOTES
                      ---------------------------------


A NOTE ABOUT THE CLIENT DATABASE

This consists of two files called CLIENT.DBF and CLIENT.DBT. They are
compatible with dBASE, FoxBASE, and DMAIL, the professional mailing list
system supplied with Retail Plus+. By using the client database each time you
make a sale in the POS screen, the sales information is saved under the
client's name. Using this purchase history you can always find out who bought
what, when ,how many, and what they paid for it. There are several standard
ways to use this information for marketing, and you can probably think of a
few of your own.

Example 1 -  Lets say you are having a special promotion on the latest
widgets. You have some flyers printed to get the word out, but now you have to
get those flyers into the right hands. Using DMAIL you can easily find
everyone who ever bought a widget from you and generate mailing labels for
them.

Example 2 - Mr. Jones brings back his widget for a warranty repair. He says he
lost his sales slip and can't prove that it is still under warranty. Using
DMAIL you can look up his name and find out the exact date he bought the item
and whether or not he bought it at discount.

When entering a client into the database you will see an optional field called
UDF (User Defined Field). This is a place where you can put any kind of
information you like about the client such as account number or credit status.
This information will then be displayed on the POS screen each time they buy
something.

The UDF field can also be used to classify your customers into categories such
as business, institutional, government, private or whatever applies to your
business. If you have a sporting goods store you could enter the customers
best sport. You can now tailor your promotional mailings to the customer type
by using DMAIL to pull out the appropriate names and addresses. If you want to
make your mailings a little more personal, DMAIL will create merge files for
your word processor that you can use in generating form letters.

The client database does have a limitation - it can only hold about 400 sales
per client. Retail Plus+ will warn you when you are getting close to the limit
for any given client. At that time you should use DMAIL to clear out some of
the old data from their record. If you do not do this, Retail Plus+ will clear
the client's purchase history when the limit is reach and will start over with
a clean slate.

                                                                   - Page 33 -
A NOTE ABOUT USING STOCK CODES

When choosing a stock code numbering system you should consider the following:

> If you want to use alphanumeric codes (letters and numbers) you may use any
  combination of keyboard characters you wish. Examples such as "A100-123" are
  valid. When this coding system is used and you sort your data by ALPHA CODE
  it will appear according to it's alphabetic order. This means that "A99"
  will come AFTER "A100" for the same reason that ABC comes after AABC. This
  is due to the fact that, in an alphabetic sort, the number of characters is
  not as significant as their ordinal value from left to right, while in a
  numeric sort the number of characters is more significant than their ordinal
  value.

> If you want to use  numeric sorting you should not put any characters in the
  code except for the numbers 0 to 9.  Otherwise they may not sort properly.
  If there are characters other than numbers in your stock codes and you
  select "Numeric Code" from the Sort menu, Retail Plus+ will still attempt to
  do a numeric sort. If it encounters a character in a stock code that is not
  a number it will ignore that character and everything that follows it. The
  result is may be that the item will be left in the physical order of the
  inventory (i.e. in the order that it was entered).


A REMINDER REGARDING CANCELED ORDERS

There is a field called "On Order" in your inventory records. Every time you
post a purchase order it is added to this field. Every time you receive a
shipment it is subtracted from this field.

If you place an order and then receive a partial shipment, the number in this
field represents the amount of stock that was back ordered. If you then cancel
the back order, the "On Order" field shows a number that is incorrect. This
could affect the next order calculation, resulting in an order quantity that
is too low. If you cancel a back order you must subtract the back-ordered
quantities from the "On Order" field.


SYSTEM MEMORY CONSIDERATIONS

Retail Plus+ is a large application. The executable program (RETAIL40.EXE)
occupies over 600 KB of disk space. Because it was created with the Clipper 5
compiler it takes advantage of Clipper's code paging features so it occupies
much less space when it is loaded into memory (320 KB). To allow sufficient
working space in memory, your computer should have at least 500 KB of free
memory before you start the program. If you are running memory-resident
programs along with Retail Plus+ they should not require more than 80 KB.
Where there is a need to load multiple memory-resident programs, try using the
DOS "load high" feature to move DOS  into high memory.


OUR MISSION IS TO DO IT YOUR WAY

Retail Plus+ was designed by store owners, not by computer programmers. Your
comments and suggestions will guide the future development of the software and
we welcome feedback about what you would like to see in it. If you have a need
that is very specific to your business we can and will customize the software
for you. Please contact  Mr. K. Egger at (416)-961-7810.

                                                                   - Page 34 -
                                  READ THIS

Retail Plus+ can be a valuable tool in helping you manage your business. It
does not supply you with sound business practices and does not substitute for
your own mastery of what goes on in the store. Test it mercilessly to satisfy
yourself that it is the right tool. If you have any doubts please set it aside
and try something else. We will make every effort to help you use Retail Plus+
successfully and will promptly correct any deficiencies that may come to
light.

                               Software License

1.   Mr. K. Egger (the "Licensor") grants a non-exclusive License to the
registered user (the "Licensee") to use Retail Plus+, (the "Software") which
comprises computer programs, supporting documentation, and any copies thereof.
The Licensee acknowledges that the Licensor is the sole owner of the Software
and that neither title to nor ownership of the Software is transferred to the
Licensee.

2.   The Licensee agrees that the Software and all copies will be used only to
manage retail outlets directly or indirectly held by the Licensee. The
Licensee shall not permit the Software or any part to be disclosed in any form
to any third party and shall not permit unauthorized copying and distribution.

3.   This License may not be assigned to a third party.

4.   The Licensor's sole warranty to the Licensee is that the Licensor has the
right to grant a License of the Software in the manner set out in this
agreement. The Licensor gives the Licensee no other warranties, express or
implied, including any implied warranties of merchantability or fitness for a
particular purpose. In no event arising from the performance or
non-performance of the Software shall the Licensor be obligated or liable to
the Licensee in any manner for consequential, special or incidental damages,
including, but not limited to, loss of profits or suits by third parties.
Furthermore, in no event shall the Licensor be liable to the Licensee for
amounts in excess of the amounts paid by the Licensee to the Licensor.

5.   The Licensee further acknowledges that the Software is not an
instructional tool which enables the user to carry out all the steps needed to
conduct a profitable retail trade. The Licensee acknowledges that the Software
is merely a system which facilitates the storage and retrieval of information.

6.   The Licensor may terminate this License if the Licensee fails to comply
with these License terms.

7.   Any License Of Software is subject to the terms of this Software License
Agreement and those terms supersede any other agreement between the Licensors
and the Licensee.

-----------------------------------------------------------------------------
                   RETAIL PLUS+ 4.0  SOFTWARE ORDER FORM
-----------------------------------------------------------------------------
  K. EGGER, ADELAIDE BOX 423, 36 ADELAIDE ST. EAST, TORONTO CANADA M5C 2J5
-----------------------------------------------------------------------------
TELEPHONE - [phone]
Monday to Friday, 9-5 EST                           COMPUSERVE ID - 71223,641
-----------------------------------------------------------------------------

When you order Retail Plus+ you will receive a new version of the software,
unlimited telephone support, and a typeset manual. You will also receive
DMAIL, our professional mailing list manager which works with the client
database in Retail Plus+ to manage your customer contacts.


Sold To:_____________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

____________________________________________ PHONE __________________________




 QTY  ITEM                                                    PRICE    TOTAL

 ___  Retail Plus+ basic registration (first two locations)
      and DMAIL professional mailing list manager.            125.00  _______

 ___  Retail Plus+ registration(s) for additional location(s) 125.00  _______

 ___  Retail Plus+ bound manual with screen graphics.
      (Order this only if you need to see more elaborate
      documentation before making a descision to buy.)         15.00  _______

      Check One: [ ]  Shipping & handling - First Class Mail    7.00  _______

                 [ ]  Shipping & handling - Federal Express    36.00  _______


                          TOTAL  (Cheque or money order) ------->     _______
                                 (payable to K. Egger  )"



      Check One: [ ]  5.25 inch diskettes
                 [ ]  3.5  inch diskettes