If You Need Help

Links to other Getting Started Manual Contents

If You Need Help

The online documentation on this CD provides tips and suggestions to help you, should you encounter problems or have questions regarding the use of your Diamond product.

Additional technical support is available from the extensive information and support services offered by the Diamond Technical Support Team.

Diamond's Online Services:
BBS, CompuServe, Internet

Among other things, you can find the following kinds of information in the Diamond BBS as well as in Diamond's CompuServe forums and Internet services:

• the most current releases of Diamond drivers and software updates;
• optional drivers and programs that aren't standard components of our products;
• tips, hints and technical information prepared and constantly updated by Diamond's support staff--you'll find these under the heading Tips & FAQ's for our Products;
• and a variety of other information.

The online services are available 24 hours every day and provide (technical) information about all aspects of our products. Please consult these sources before calling our hotline. It's quite possible that the answer to your question is already documented in our online services.

Here's where you can reach the online services of Diamond's Technical Support Team Europe:

Diamond's Fax-on-demand System

You also have access to a variety of information through our fax-on-demand system. All you need is a touch-tone phone to select documents such as:

• technical tips, tricks and suggestions, compiled by our support staff;
• answers to frequently asked questions;
• and much more information about Diamond and its products.

The fax-on-demand system is available 24 hours daily at the following numbers:

Diamond ExpertLine: Technical Support Hotline

We also offer a telephone support hotline to which you can direct questions for which you can't find answers in the documentation and README files or in the online information services. In order for us to service your inquiries to the best of our ability, please be prepared to provide the following information when you contact Diamond for technical support:

• The exact name of your Diamond Multimedia modem (located on the face plate of external modems, also listed in the Windows 95 Modems Control Panel)
• The operating system you are using, as well as information about the computing environment in which you use your product
• Name and version number of the application with which you have encountered problems
• A detailed description of the problem. Please reproduce the problem several times and provide a detailed description of the necessary steps.

You can also request information outside of our regular business hours by simply calling our support hotline's regular number from a touch-tone phone. You can access information about how to get software updates, availability of drivers and so on, or you can request that such information be faxed to you via our fax-on-demand system.

Here are the telephone numbers for the support hotline:

Diamond World-wide: Support Services in the USA

In addition to the European services described above, a number of information services are available from the support staff at Diamond in the USA. These include:

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