Installing Your Internal Modem

Links to other Getting Started Manual Contents

Table of Contents
Installing Your External Modem
If You Need Help
Features and Specifications

This section takes you through the installation of an internal modem. If you are installing an internal modem, read this chapter. If you are installing an external modem, go to the section entitled, "Installing Your External Modem." This section discusses the following topics:

Gathering Everything You Need
Installing Your Internal Modem

Gathering Everything You Need
You'll need all of the following to install your internal modem:

One of the following setups:

		a 486 or higher running Windows 95 with at least 8 MB RAM
		a 486 or higher running Windows 98 with at least 8 MB RAM
		a 486 or higher running Windows NT 4.0 with at least 16 MB RAM
with at least 4 MB of free hard disk space. A mouse is recommended but not necessary.

Your modem
This manual
Data, fax and/or voice software
The CD that came with your modem
A Phillips-head screwdriver (not included)
An RJ-11 phone cable with country-specific wall plug
Microphone and speakers (speakerphone model only)

Installing Your Internal Modem
Computers come with various board layouts. You may need to modify the following procedure to match your situation. If you need assistance, refer to your computer's manual.

Turn off your computer and unplug its power cable.

CAUTION -- Unplug your computer before removing the cover or you could hurt yourself and damage your equipment.

Remove the computer's cover according to the directions in the computer's manual.
Decide which of the computer's PCI expansion slots you want to install the modem in.
Remove the metal bracket corresponding to the selected PCI slot from the rear panel of the computer. Save the screw. Touch one hand on the metal computer frame to discharge any static electricity that may have accumulated on your body or clothing.
Hold the modem over the expansion slot. Place the modem into the slot and push it down gently until it is firmly seated.
Use the screw you removed in Step 4 to attach the modem's metal bracket to the computer.
Replace the computer's cover.
Plug one end of the supplied phone cable into the phone jack on the modem's metal bracket. Plug the other end into a telephone wall jack.

Steps 9 - 11 apply only to speakerphone ("SP") models with microphone and speaker jacks.
Plug your microphone into the microphone jack on the modem’s back panel.
If you are using powered speakers, insert the speakers’ plug into the speaker jack on the modem’s rear panel.
Alternatively, you can use a cable to use your multimedia system as the output for your phone conversations. Plug one end of the cord into the speaker jack on the modem’s rear panel and the other into the line-in port on your soundcard.
Plug in your computer and turn it on. The modem turns on automatically when you turn on the computer.
Insert the SuperCD. When Windows 95/98 starts, it will detect your new modem and ask you for a driver. The driver is in the \DRIVERS directory on your SuperCD.
Please select your country from the displayed list.

WARNING — FAILURE TO COMPLETE STEPS 10 THROUGH 14 WILL HINDER MODEM PERFORMANCE AND WILL VIOLATE GOVERNMENT CERTIFICATION OF THIS PRODUCT. THE STICKERS ON THE MODEM INDICATE THE COUNTRIES WHERE THIS PRODUCT MAY BE LEGALLY USED. IN ORDER TO COMPLY WITH LOCAL SAFETY, PERFORMANCE, AND GOVERNMENT REGULATIONS, DO NOT USE THIS PRODUCT EXCEPT IN THE COUNTRIES WHERE THIS PRODUCT IS CERTIFIED.

Finish the installation by following the steps in the next section that apply to you. If you are using Windows 95/98, follow the steps titled, "Windows 95/98 Users." If you are using Windows NT 4.0, see the steps titled "Windows NT 4.0 users."

Finishing the Installation
Windows 95/98 users

Now restart your computer and carefully follow the online instructions given to you in Windows 95/98.

After you've completed the Windows 95/98 driver installation instructions, continue with the following section.

Insert the CD and select your language.
Click on Start Installation, select your product and click Next.
Select the type of installation (Minimal, Standard or Custom - we recommend Standard if you're running the installation for the first time).
Select the path that you would like to install to (either by typing it in directly or by clicking on the Browse button) and click on Next>.
Some information compiled by the Diamond Hotline will be displayed in the next window. Click on Next> (or on <Back to change your installation options).
The corresponding components will be installed to the specified directory.
Select instructions in your language and then click on the >> button to go to the next screen.
Select your country flag from the list and click on the >> button to begin the configuration. The utility will configure your modem for use in the specified country.
Click the Quit button to exit the utility when the utility is finished. You will see a message saying that your modem has been successfully configured.
Your modem is now installed. Now install your fax and data software.
Eject the CD and store it in a safe place.

WARNING — FAILURE TO COMPLETE STEPS 1 THROUGH 9 WILL HINDER MODEM PERFORMANCE AND WILL VIOLATE GOVERNMENT CERTIFICATION OF THIS PRODUCT. THE STICKERS ON THE MODEM INDICATE THE COUNTRIES WHERE THIS PRODUCT MAY BE LEGALLY USED. IN ORDER TO COMPLY WITH LOCAL SAFETY, PERFORMANCE, AND GOVERNMENT REGULATIONS, DO NOT USE THIS PRODUCT EXCEPT IN THE COUNTRIES WHERE THIS PRODUCT IS CERTIFIED.

NOTE — If the utility does not find the modem or produces an error message, please review the MSETUP.TXT and PNPFAQ.TXT files on the CD.

This next section shows you how to perform a quick test to see if your modem is installed correctly.

Beginning at Start, go to Settings, then Control Panel.
Double-click Modems.
Click on the Diagnostics tab.
Highlight the name of your modem, then click the More Info... button. You will get the response that the computer is communicating with the modem.
When it's done, you should see a box showing a list of AT Commands on the left side, and the responses from the modem on the right. If this happens for you, your modem is installed correctly.
If you run into problems with an application you are using with the modem, you should check your software setup or options. This test you just performed shows that the modem is functioning correctly, and that it is working as expected with Windows 95/98.
Your modem is now installed. Now install the fax and data software that came with your modem. This is explained in the software's online documentation.

Windows NT 4.0 users

To finish your Windows NT 4.0 installation, follow these steps:

Beginning at Start, go to Settings, and select the Control Panel.
Double-click the Modems icon.
If you see a list of modems, click the Add button, then click Next.
If you don't see a list of modems, click the Next button.

At this point, ONE of the following three things happens:

Windows NT displays "Standard Modem Detected" in the Verify Modem window.

		A		Insert the Install disk into your floppy drive.
		B		Click the Change button in the Verify Modem window.
		C		Click the Have Disk button.
		D		Tell Windows NT the name of the drive where you inserted the disk, click OK.
		E		Select the name of your modem, click Next, and continue until you see the Finish button.

Windows NT displays the correct modem name in the Verify Modem window. In this case, click the Next button to continue until you see the Finish button.
Windows NT displays the message "Modem Not Detected." This usually means that the modem has been configured with a COM port/IRQ combination that is being used by another device. Re-evaluate the COM port and IRQ settings that are available, and try another combination.
If you need to try again, you may find it helpful to make a list of what devices are using what IRQs. In the Control Panel you should look at settings in Ports, SCSI adapters, Multimedia, and Network. The specific location of this information depends on what device you are looking at. In general, highlight the device, click the Properties or Settings button, then click on a Resources tab or a Properties button. From your list, you can determine what IRQs are not being used. Go back to the COM port you added, and assign it an IRQ that isn't being used by another device. Then you'll be back at the beginning of Step 4.

Click the Finish button.
Eject the disk and store it in a safe place.
From the Control Panel, double-click on Ports.
Select the COM port where you installed your modem, and click Settings.
Set the flow control to Hardware, then click Advanced.
Make sure the COM port, I/O address, and IRQ are all showings the same settings you used when you set the jumpers on the modem.
You may be prompted to restart for the changes to take effect.
Insert the CD and select your language.
Click on Start Installation, select your product and click Next.
Select Modem Country Setup.
Select a language and then click on the >> button to go to the next screen.
Select your country flag from the list and click on the >> button to begin the configuration. The utility will configure your modem for use in the specified country.
Click the Quit button to exit the utility when the utility is finished. You will see a message saying that your modem has been successfully configured.
Your modem is now installed. Now install your fax and data software.
Eject the disk and CD and store them in a safe place.

WARNING — FAILURE TO COMPLETE STEPS 12 THROUGH 18 WILL HINDER MODEM PERFORMANCE AND WILL VIOLATE GOVERNMENT CERTIFICATION OF THIS PRODUCT. THE STICKERS ON THE MODEM INDICATE THE COUNTRIES WHERE THIS PRODUCT MAY BE LEGALLY USED. IN ORDER TO COMPLY WITH LOCAL SAFETY, PERFORMANCE, AND GOVERNMENT REGULATIONS, DO NOT USE THIS PRODUCT EXCEPT IN THE COUNTRIES WHERE THIS PRODUCT IS CERTIFIED.
NOTE — If the utility does not find the modem or produces an error message, please review the MSETUP.TXT and PNPFAQ.TXT files on the CD.

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