- McDonald's -
I am the owner
Posted by: Theresa Devlin ( McDonald's, USA ) on November 06, 1997 at 11:51:08:
In Reply to: service @ McDonalds posted by Grandmother on October 09, 1997 at 01:17:36:
: Whatever happened to good fast food service? We (my granddaughter and I)have been going to McDonalds in Lewisburg, Tenn. on Wed. after school for about 4 weeks now, and stand for 15-30 minutes before anyone acknowledges our presence and takes our order. Frequently, we have been the only ones in the store.
: Two weeks ago I witnessed rudeness to an elderly gentlemman who questioned the charge on his order. I looked all over the store for one of those cards that used to be available for customers to comment on the service, but never found one! Has McDonalds gotten so big they no longer care what the customer says?
: Today it took 30 minutes from the time we walked in till we got our order. Next week we're going to Dairy Queen! Does anyone care?Yes, I do! I am the owner of the McDonald's in Lewisburg, TN. I apologize for the slow service and the lack of attention you have been receiving in my restaurant. Our goal is 100% customer satisfaction; however, it appears that we have let you down. I have discussed your experience with the supervisor and the restaurant management team. We are working towards improvement daily. I would be happy to discuss this matter with you. If you will supply me with your name and address or phone number, I will contact you immediately. My office address is 107 Ledford Mill Rd. Tullahoma, TN 37388.
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