- McDonald's -

hit them at the wrong time

In Reply to: complaint, McDonald's likes to ignore these posted by Elena Krybus on July 04, 1997 at 01:12:56:

: I guess the Corp., trains the owners to ignore customer complaints, even if they are being abused and accused by rude of all manner of mayhem. My son was accused of stealing a coupon for a free burger, of all things... he was given that coupon the day before at a drive up window... I know I was there. Complaints to manager, owner, all ignore. They could have just called me and said, ya, we're sorry, we're dealing with it, whatever... and not do a thing.. I would never know!!! But even that much courtesy towards customers was too much....no wonder people sue... the want to GET THEIR ATTENTION... what a rip off McDonald's - kids - smiley Ronalds, it's all crock!!!1

Elena, I've found just the opposite most of the time. Maybe you just hit them at the wrong time. Whenever I have had a complaint, and it isn't that often, I found everyone in the restaurant to go out of their way to try and reasonable correct the situation. In every organization you will find a few "bad apples", but there may be better ones just around the block. Don't judge every McDonald's by this location; just start going to another one that gives you the service, quality and concern you're looking for.

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