ocr: Figure 1A1 ideat customer. SEPpOTT toolwottd include all of tbese elements. Customer Telephony E-mail Helplink (troubleshooting and communications tool) Support Toals/Expresslinks Support Express HelpDesk Remote Control (ReachOur) Customer database SpeedSeardh Troubleshooting Automatic inventory - Proxy Contacts Products Learning Base Saber LAN Workstation Contracts (support) Expert System Email GoldMine sales system History Past problems Open calls Solutions Procedures Expresslink for GoldMine Goltmine sales cusiomer dofobuse Source: Soifware Marketing Group
