ocr: Have no plans to be certified Yes Are currently 27.2% 31.4% certified 52.7% 72.8% 15.9% Plan to be No cerlified Percent of staff certified Percent of staff aclively reseller sample (N=151) measuring benefits reseller sample (N=147) Figure 1: Over. balf of the resellers" staffs are currently certified; over onejourth actively measure the benefits of certification.
