ocr: BUSINESS SET TO INVEST IN PACKAGED SUPPORT Revenue in $ millions $925 Support segment $735 includes customer service, consumer affairs, help desk, field $540 dispatch, and quality assurance software. $390 $260 1994 1995 1996 1997 1998 SOURCE: ABERUEEN SRDUP, MAY 995 Dishing Out Dollars. Independent software vendors are projected tos see the support markct expand dramatically as busi - nesses ramp-up spending on packaged applications.
