ocr: 1994 SUPPORT MARKET SHARE The: Soft Quintus Inference bendata AD Group 1.9% 6.9% 3.5% 1.5% Magic Remedy 4.2% Clarity AnswerSet Software 7.7% 4.2% 3.1% Answer Artistry 5.4% Systems 3.9% Target Systems Astea 2.7% 8.5% Scopus Other 4.2% 32,8% vantive 3.9% Brock 4.2% Aurum 1.3% Total D $260 million SOURCE: ABERDEEN GROUP No One's Getting Fat. A crowded market finds vendors with small slices of the pic broadening their offerings to span several areas ofsupport, such as internal and external help desks.
