The Hacker's Encyclopedia 1998

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==Phrack Magazine== Volume Six, Issue Forty-Seven, File 14 of 22 The Glenayre GL3000 Paging and Voice Retrieval System by armitage (armitage@dhp.com) Welcome ------- I am glad you decided to read this article. This article will explain the basis of what this system is, show many features, and guide you through a few basic operations (pager reactivation, and meet-me setup). This system is one of many different paging systems, but I have found many scattered through the nation, so if you are wondering what you can do with all those carriers found while scanning, compare them to the login screen shown later in the article. Summary ------- The Glenayre GL3000 paging and voice retrieval system is a fully featured digital radio paging terminal which also provides integrated voice mailbox facilities. I'm sure this is not important, but so you know, the gl3000 family comes in 5 different respective sizes (es, s, m, l, and xl). All of the systems have same features except the only thing that differs is their bandwidth, and their capabilities. Analog and digital paging formats are supported, it provides for tone only, voice, numeric, and alphanumeric paging. Features -------- Voice Mail Box Features ----------------------- The voice mail box feature of the system complements the pager router system very nicely. This voice mail system is just like any other, so I won't go into detail over it. Programming Mailbox access code Main menu : 1 Subscriber Information Menu : 1 Search for subscribers to edit/create Meetme access code Supervisors Main Menu : 5 System Setup Menu : 3 Trunk Setup Menu : 11 Meet-me parameters Audio Billboard Supervisors Main Menu : 5 System Setup Menu : 9 Voice Storage and Mailbox Setup Menu : 2 Voice Mailbox Setup parameters Pager Alert Supervisors Main Menu : 5 System Setup Menu : 3 Trunk Setup Menu : 10 Caller Notification Message Setup Voice Main Menu Hierarchy ------------------------- Supervisor's Main Menu 1 < Subscriber Information Menu 1 < Edit/Create Subscribers 2 < Delete A Subscriber 3 < Report Subscriber Information 4 < Report Extended Group Members 5 < Report Unused Customer Numbers 6 < Report Initialized Centirecords 7 < Stop Current Report in Progress 8 < Send Test Page 9 < Block Change Subscribers 10 < Delete Several Subscribers 11 < Clear Subscriber Call Statistics 12 < Report Pager Type Summary 13 < Block Create Subscribers 2 < User Number Information 3 < System Activity Monitoring and Logging Menu 1 < Trunk Status & Activity Monitor 2 < UOE Status & Activity Monitor 3 < Buffer Memory Status & Activity Monitor 4 < Transmit Queue Status Activity Monitor 5 < Voice Storage Usage Activity Monitor 6 < Voice Storage Report Setup 7 < Voice Storage File Activity Monitor 8 < Activity Logging Setup 9 < Activity Logging Monitor 10 < Subscriber Database Information 11 < System CPU Activity Monitor 12 < Memory Pool Status Monitor 13 < RTC Status & Activity Monitor 14 < RTC Diagnostic Console 4 < System Maintenance Menu 1 < Save Database and System Setup Parameters to floppy 2 < Add Customer Numbers 3 < Remove Customer Numbers 4 < Change Customer Numbers 5 < System Setup Menu 1 < System Parameters 2 < Subscriber Setup Menu 1 < Subscriber Default Parameters 2 < Subscriber Reports Default Parameters 3 < Trunk Setup Menu 1 < Individual Trunk Parameters 2 < Trunk Group Parameters 3 < Trunk Card Parameters 4 < Common Trunk Parameters 5 < Common Trunk Statistics 6 < Common Trunk End of Call Parameters 7 < Roaming Caller Location Code Setup 8 < Digital Trunk Card Alarm Parameters 9 < Digital Trunk Address Signalling Protocol 10 < Caller Notification Message Setup 11 < Meet-me Parameters 4 < Buffer Memory Setup Menu 1 < Individual Buffer Memory Parameters 2 < Common Buffer Memory Parameters 5 < Universal Output Encoder (UOE) Setup Menu 1 < Individual UOE Parameters 2 < Common UOE Parameters 3 < UOE Test 6 < Transmitter Controller Setup Menu 1 < Individual Transmitter Controller Parameters 2 < Common Transmitter Controller Parameters 7 < Page Routing Setup Menu 1 < Logical Area Parameters 2 < Coverage Region Parameters 8 < Printer and Serial Port Setup Menu 1 < Serial Port Configuration Parameters 2 < Printer Message Parameters 9 < Voice Storage and Mailbox Setup Menu 1 < Voice Storage Setup Parameters 2 < Voice Mailbox Setup Parameters 3 < Voice Mailbox Retrieval Mode Key Translation Map 4 < Language Syntax Configuration 10 < Pager Parameter Setup Menu 1 < PUP/Repeat Page Options 2 < PUP/Repeat Page Function Code Setup 3 < Voice To Alpha Transcription Setup 4 < Numeric/Voice Function Code Setup 11 < RTC Port Configuration Parameters 6 < Remote Sign-on 7 < Network Menu 1 < Operator Services Menu 1 < Netmail Transmission 2 < Netmail Configuration 2 < Network Setup Menu 1 < Common Network Parameters 2 < Network Port Configuration Parameters 3 < Network Node Configuration Parameters 4 < Frequency Code to Coverage Region Map 3 < Network Activity Menu 1 < Port Status and Activity Monitor 2 < Node Status and Output Queue Activity Monitor 8 < Traffic Statistics Menu 1 < Statistics Parameters 2 < Report Statistics 9 < Superhex Patch Screen Operations ---------- *** Quick Reference Key Usage*** <DEL> - Deletes character to the left <CTRL-R> - Re-draws Screen UP - Moves pointer up DOWN - Moves pointer down System Menus and Options - Navigating the System -------------------------------------------------- ***Changing Subscriber Info*** Screen Shot Below ----------------------------------------------------------------------------- GLENAYRE GL3000 PAGING TERMINAL Version 3.06 1. User Number:________ 2. Password: Optional Feature Status Agency: ON Networking: ON RTC: ON Meet-me: ON Software Creation Date: MMM DD/YY HH:MM:SS Command: ----------------------------------------------------------------------------- Logging in is the first step, as you can see you are prompted for a user number and password. The Default for every account is unpassworded, the password does not echo on the screen. Please Note that the menu options are configured by the access level of your account, (for example, an administrators account will have more options than a base operators account). The Menus displayed in this article account that a supervisors account is being used. Screen Shot Below ----------------------------------------------------------------------------- GLENAYRE GL3000 PAGING TERMINAL Version 3.06 1. Subscriber Information Menu 2. User Number Information 3. System Activity Monitoring and Logging Menu 4. System Maintenance Menu 5. System Setup Menu 6. Remote Signon 7. Network Menu 8. Statistics Menu 9. SUPERHEX Patch Screen Currently Signed On: User 1 System Supervisor Command:_________ ----------------------------------------------------------------------------- This is the Main menu of the system. On a normal operators account, not all of the options will be available. *** To Add (Reactivate a pager) *** You want to is Add or "Create" a subscriber. Go to menu 1 (Subscriber Information Menu). Screen Shot Below ----------------------------------------------------------------------------- SUBSCRIBER INFORMATION MENU 1. Edit/Create Subscribers 2. Delete a Subscriber 3. Report Subscriber Information 4. Report Extended Group Members 5. Report Unused Customer Numbers 6. Report Initialized Centi records 7. Stop Current Report in Progress 8. Send Test Page 9. Block Change Subscribers 10. Delete Several Subscribers 11. Clear Subscriber Call Statistics 12. Report Pager Type Summary 13. Block Create Subscribers Command:____________ ----------------------------------------------------------------------------- Now you need to go into option 1 again, to Create a new subscriber. Screen Shot Below ----------------------------------------------------------------------------- Record 1 of 900 SEARCH FOR SUBSCRIBER TO EDIT/CREATE Page 1 of 2 1. Customer Number: _____ 17. Language Choice: 2. Partition: 18. Answer Type: 3. Agency Number: 19. Custom Answer: 4. Encoding Format: 20. PUP/Repeat Option: 5. Service Type: 21. Group PUP Option: 6. Capcode: 22. Repeat Voice: 23. Mailbox Type: 24. Purge Time (Hrs): 7. A-Tone Length: 25. Maximum Messages: 8. B-Tone Length: 26. Voice Time: 9. Account Number: 27. Activate Caller Pwd: 10. Account Status: 28. Access/Caller Pwd: 11. Account Code: 29. Autoretrieval: 12. Valid: 30. Meet-me: 13. Customer Absent: 31. Secondary Number: 14. Coverage Region: 15. Priority: 34. Extended Group: 35. Sort Field #1: 37. Sort Field #2: 36. Sort Order #1: 38. Sort Order #2: Command: ----------------------------------------------------------------------------- It is important at this point, not to enter information into any field other than field number 1, as after you enter the customer number, you enter the other information later. If you are entering a new subscriber, you want to enter a customer number that is not being used. There will be a record number in the top left to show you which records are being used. In this example we will use number 1. So enter the new number and then <RETURN>. The type CREATE <RETURN> into the command line. Screen Shot Below ----------------------------------------------------------------------------- Record 1 of 900 SEARCH FOR SUBSCRIBER TO EDIT/CREATE Page 1 of 2 1. Customer Number: 1____ 17. Language Choice: ENGLISH 2. Partition: A 18. Answer Type: SYS 216 3. Agency Number: 0 19. Custom Answer: YES 4. Encoding Format: TWOTONE 20. PUP/Repeat Option: NO 5. Service Type: VOICE 21. Group PUP Option: NONE 6. Capcode: 000001F1 22. Repeat Voice: 3 A=0 B=0 23. Mailbox Type: VOICE 24. Purge Time (Hrs): NO PURGE 7. A-Tone Length: 8 25. Maximum Messages: 10 8. B-Tone Length: 16 26. Voice Time: 8 9. Account Number: 4 27. Activate Caller Pwd: YES 10. Account Status: 3 28. Access/Caller Pwd: ####/#### 11. Account Code: 7 29. Autoretrieval: NO 12. Valid: YES 30. Meet-me: NO 13. Customer Absent: NO 31. Secondary Number: 14. Coverage Region: 1 15. Priority: 5 34. Extended Group: NO 35. Sort Field #1: 37. Sort Field #2: 36. Sort Order #1: 38. Sort Order #2: Command: ----------------------------------------------------------------------------- The values that are filled into this screen are the defaults that were set by the supervisor. Provided you have all the technical information on the inactive pager you have, you will transcribe the pager's technical information into this record. List of fields Field 1 - Customer Number Customer number, you may not use wild cards. Field 2 - Partition Any Partition Letter may be used. ['A'..'Z'] or a NOT sign followed by a partition letter. Field 3 - Agency Number You may use any search conditions except wild cards. Field 4 - Encoding Format Any encoding format name, or a not sign followed by an encoding format. Field 5 - Service Type You may use any service name, or a not sign w/service type name. Service Names VOICE TONE-ONLY NUMERIC ALPHANUMERIC NUMERIC/VOICE MAILBOX ONLY ROAMER 0 TONE ONLY GREETING ALPHAMAIL TAS MEET-ME AUTORETRIEVAL Field 6 - Capcode You may use wild card characters to replace digits. Field 7,8 - A,B-Tone Length You can use any search but the wild card search. Field 9 - Account Number You can use any search but the wild card search. Field 10 - Account Status You can use any search but the wild card search. Field 11 - Account Code You can use any search but the wild card search. Field 12 - Valid YES or NO (valid/invalid account number) Field 13 - Customer Absent YES or NO (absent customer or not) Field 14 - Coverage Region You can use any search but the wild card search. Field 15 - Priority You can use any search but the wild card search. Field 16 - Trace Calls YES or NO Field 17 - Language Choice Simply enter a language of choice. Field 18 - Answer Type Use any search. Field 19 - Customer Answer YES, NO, INSERT, or APPEND Field 20 - PUP/Repeat Option Field 21 - Group PUP Option Field 22 - Repeat Mailbox You can use any search but the wild card search. Field 23 - Mailbox Type You can enter: NO MAILBOX VOICE NUMERIC BOTH Field 24 - Purge Time (Hrs) You can use any search. Field 25 - Maximum Messages You can use any search but the wild card search. Field 26 - Voice Time You can use any search but the wild card search. Field 27 - Activate Caller Password YES or NO Field 28 - Access/Caller Password Field 29 - Autoretrieval YES or NO Field 30 - Meet-me YES or NO to have this subscriber given access to meet-me features. Field 31 - Secondary Number You can use any search but the wild card search. Field 34 - Extended Group YES or NO Now we will move on to the second page of the Section Screen Shot Below ----------------------------------------------------------------------------- Record 1 of 900 SEARCH FOR SUBSCRIBER TO EDIT/CREATE Page 2 of 2 Extended Group Members 81. Customer Number: 41. System Recording: 82. Customer Number: 42. Empty Data Pages: 83. Customer Number: 43. Primary Numbers: 84. Customer Number: 85. Customer Number: 86. Customer Number: 87. Customer Number: 88. Customer Number: 89. Customer Number: 90. Customer Number: Statistical Fields: 91. Customer Number: 51. Number of Calls 92. Customer Number: 52. Mailbox Storage 93. Customer Number: 53. Character Count: 94. Customer Number: 54. Meet-me Time (mins): 95. Customer Number: 55. Date Created: 96. Customer Number: 56. Date Altered: Command: ----------------------------------------------------------------------------- This page has little significance besides if you are using extended group members. The one thing that is important is field 56. Look out. ***Setting up a Meet-me and its settings*** Screen Shot Below ----------------------------------------------------------------------------- GLENAYRE GL3000 PAGING TERMINAL Version 3.06 1. Subscriber Information Menu 2. User Number Information 3. System Activity Monitoring and Logging Menu 4. System Maintenance Menu 5. System Setup Menu 6. Remote Signon 7. Network Menu 8. Statistics Menu 9. SUPERHEX Patch Screen Currently Signed On: User 1 System Supervisor Command:_________ ----------------------------------------------------------------------------- First you want to go into choice "5", The System Setup Menu. Screen Shot Below ----------------------------------------------------------------------------- SYSTEM SETUP MENU 1. System Parameters 2. Subscriber Setup Menu 3. Trunk Setup Menu 4. Buffer Memory Setup Menu 5. Universal Output Encoder (UOE) Setup Menu 6. Transmitter Controller Setup Menu 7. Page Routing Setup Menu 8. Printer and Port Setup Menu 9. Voice Storage and Mailbox Setup Menu 10. Page Parameter Setup Menu 11. RTC Port Configuration Parameters Command:_________ ----------------------------------------------------------------------------- >From this menu you want to go to the trunk setup menu which is choice "3". Screen Shot Below ----------------------------------------------------------------------------- TRUNK SETUP MENU 1. Individual Trunk Parameters 2. Trunk Group Parameters 3. Trunk Card Parameters 4. Common Trunk Parameters 5. Common Trunk Statistics 6. Common Trunk End Of Call Parameters 7. Roaming Caller Location Code Setup 8. Digital Trunk Card Alarm Parameters 9. Digital Trunk Address Signalling Protocol 10. Caller Notification Message Setup 11. Meet-me Parameters Command:_________ ----------------------------------------------------------------------------- >From this menu you want to select "11. Meet-me Parameters". Screen Shot Below ----------------------------------------------------------------------------- MEET-ME PARAMETERS 1. Length of Time to Play Initial Ring(s): 2. Wait Time Before Sending Meet-Me Page(s): 3. Meet-Me Help Message Interval(s): 4. Maximum Number of Meet-Me Help Message(s): 5. Tone Played While Waiting for Meet-Me: 6. Disable Disconnect Digital During Connection: 7. Meet-Me Maximum Hold Time (min): 8. Maximum Simultaneous Meet-Me connections: 9. Prompt for Access Code Before Meet-Me: Command:_________ ----------------------------------------------------------------------------- There is online help to guide you to conduct this meet-me. So go with the system on this one. Glossary of Terms ----------------- I have listed some terms you might have trouble with while you are playing around with this system, this is nowhere near as many as there are, but the most vital are listed below. Address - 1. The telephone number dialed by a calling party which identifies the party called. 2. A location or destination in a computer program. Bell 103 - The North American standard for 300 bps modems. Bell 212A - The North American standard for 1200 bps modems. Blocking - The process of grouping data into transmission blocks. The inability of a pabx to service connection requests, usually because its switching matrix can only handle a limited number of connections simultaneously. Blocking occurs if a call request from a user cannot be handled due to an insufficient number of paths through the switching matrix; blocking thus prevents free stations from communicating. Borscht - Acronym for the functions that must be performed in the Central office at the subscriber's analog interface of a digital system. (battery, overvoltage, ringing, supervision, coding, hybrid, and test) Broadband - A communication system with a large bandwidth. Channel - Electronic communications path, usually of 4,000 Hz (voice) bandwidth. Crossbar - A type of telephone switch. Crossbar Switch - (In PABX technology) a switch that has multiple vertical paths, multiple horizontal paths, and electromagnetically operated mechanical means for connecting any vertical path with any horizontal path. Modern PABXs often use an electronic version of the crossbar switch. Data - In phone systems: any information other than speech or tones. Data Set - The telephone companies term for a modem. Decoder - A device that converts information into another form of signals. (A DTMF decoder converts dtmf tones to numerical dtmf values) Dial Long Line - Special Service device which extends loop signalling distance. Digital - Variable as opposed to constant. Data characters are coded in discrete, separate pulses or signal levels. Contrast with Analog. Duplex - Simultaneous two-way independent transmissions in both directions. Echo - A faint return of transmitted data. ESS - (Electronic Switching System): A telephone switching machine using electronics, often combined with electro-mechanical crosspoints, and usually with a stored program computer as the control element. FCC - (Federal Communications Commission): A government agency that monitors and regulates all use of the electromagnetic spectrum for communications. Handshake, Handshaking - A preliminary process that is part of a communications protocol that establishes a data connection. Interface - The connection between two separate and distinct mechanical or computerized systems. Interoffice Trunks - Shared facilities connecting CO switches. Link - A communications circuit. Local CO - Central office (end office) capable of switching calls between local subscriber circuits. Local Loop - The voice-band channel connecting the subscriber to the central office. Logging - Recording data associated with a system. Multiplexing - The division of a transmission facility into two or more channels. Network - An interconnection of computer systems, terminals, or data communications facilities. Parameters - Variables designed for system uses. Port - A computer interface capable of attaching a communication protocol. PBX or PABX - (Private <Automatic> Branch Exchange) A system providing switching in an office or building. Voice PABX - Voice only PABX for voice circuits. ---------------- I hope you could use this information. If anyone has any questions or comments, or is wondering if they can get manuals to this system somehow, please feel free to email me, I will assist you as much as my schedule will allow. I would like to thank erikb for telling me to write this, abstract thought for pointing out all my spelling errors among other things, panzer for everything he has done, and all the dc hackers. Knowledge is the nemesis of all evil, Digital Anarchy!!! Later, and remember to always cover your tracks in anything you do. Armitage armitage@dhp.com finger/email for PGP key if desired.