The Hacker's Encyclopedia 1998

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.oO Phrack 49 Oo. Volume Seven, Issue Forty-Nine 11 of 16 A listing of South Western Bell Lineman Work Codes Written by: Icon Have you ever wanted to bullshit a telco employee but you don't have the proper acronym or code that would help convince them? Well here is a nearly complete listing of all of the Disposition Codes that I found on a trash run. Enjoy... -= Disposition Codes =- [The following is an exact word for word type up] Disposition Code 01XX - Station Set, Business Services: This code applies to all troules located in TELCO-provided station set equipment, including the mounting cord and handset cord, when used for OCS classes of service. Disposition Code 02XX - Other Station Equipment, OSC Business Services (or Public Services): This code applies to all troubles in station equipment (other than station sets) including switchboards, PBX systems, switching equipment on the customer premises, etc. and to Public Services (COIN) station equipment. Disposition Code 03XX - Station Wiring 0310 Premise Termination: Coin/Coinless 0370 Network Termination: Other 0371 Protector: Applies when trouble is located in a protective interface 0373 Network Interface: Applies when trouble is located in network interface 0375 Network Terminating Wire: Applies when trouble is located in the wire between the protector/cable termination and the network interface of demarcation 0378 Side Wall - Jumper missing 0379 Side Wall - Jumper wrong 0380 Drop Other 0381 Aerial-Paired: Applies to trouble located in one-pair aerial drop service wire 0382 Aerial-Multiple: Applies to trouble located in multiple-paired aerial drop service wire 0383 Buried Drop - Repaired Initial Dispatch: Applies to trouble located in buried drop and total repaired on first dispatch 0384 Buried Drop - Temporary Places, No Recon: Applies to trouble located in buried drop and a subsequent visit is not needed for drop retermination 0385 Buried Drop - Temporary Placed, Recon Required: Applies to trouble located in buried drop and a subsequent visit is needed for drop placement and recon. 0386 Drop, Left In: Applies to trouble located in a drop terminated to the cable pair at a location other than that of the subscriber's 0387 Drop Reversed 0388 Buried Drop - Drop Not Buried: Applies when temporary drop is removed and newly placed buried drop is reconned 0389 Temporary Drop Not Buried - Repaired: Applies to trouble located in the temporary drop and it is repaired 0390 Network Miscellaneous Apparatus Disposition Code 04XX - Outside Plant 0401 Pair Transferred - Defective Pair Left: Applies when service is restored by transferring the customer's service to a different cable pair and the original defect is not corrected. 0402 Pair Cut Dead To The Field: Applies when service is restored by removing faulted conductor bridge tap which has affected the customer's service and the original defect is not corrected 0403 Pair Transposed: Applies when conductors are transposed between two or more points to restore customer service and the original defect is not corrected 0404 Defective Section/Temporary Drop Placed: Applies when trouble is located and a drop is placed as a temporary cable between terminals. 0405 Defective Pair - Encapsulated Plant: Applies when trouble is encapsulated plant and pair is not fixed 0407 Pair Transferred - No Defective Pair Left: Applies when service is restored by transferring the customer's service to a different cable pair (usually for record purposes) and no defective pair is involved (i.e., pair left off cable transfer, telephone number assigned on wrong pair). 0410 Cable Other: Applies when the trouble is fixed in the cable facility not listed elsewhere 0411 Sheath: Applies when damaged cable sheath or turnplate must be repaired to clear a trouble report 0412 Cut Cable: Applies when a cable has been cut or damaged and must be repaired to clear trouble reports 0413 Wet Cable: Applies when a cable has gotten wet and must be dried and/or cutaround to clear trouble reports 0416 Conductor: Applies when trouble is located in cable conductors, such as defective insulation, etc. 0420 Closure/Splice Case: Applies when trouble is located in cable closures and splice cases 0421 Temporary Closure: Applies to trouble located in temporary type closures 0423 Encapsulated: Applies to a trouble located within an encapsulated splice or closure. Includes troubles resulting from a defect in material, workmanship during construction, or maintenance activities of an encapsulated splice 0426 Ready Access Splice Case: Applies to trouble found in a ready access type splice case 0430 Terminal - Other: Applies to trouble found in a terminal not otherwise listed 0431 Ready Access Terminal, All: Applies to trouble found in ready access type terminals in aerial or buried plant 0433 Fixed Count Terminal, All: Applies when trouble is located in fixed count terminal in aerial or buried plant 0436 Cross Box, RAI/SAI: Applies when trouble is located in a serving area interface or FX box 0440 Wire/Dual Plant - Other: Applies when trouble is located in wire or dual wire plant not elsewhere listed 0442 Open/Rural Wire: Applies when trouble is located in wire for distribution, i.e., open wire, c-rural wire, and d-underground wire 0470 Pair Gain System: Applies when trouble is located in the Remote Terminal of the pair gain system 0471 Repeater Failure: Applies when trouble is located in the repeater of a Pair Gain System 0472 Battery Failure: Applies when trouble is located in the battery of a Pair Gain System 0473 Common Circuit Pack: Applies when trouble is located in the common circuit pack of a Pair Gain System 0474 Channel Unit Exchange: Applies when trouble is located in the channel unit (exchange type) 0475 Channel Unit Special: Applies when trouble is located in the channel unit (special type) 0476 Routing: Applies when trouble is with the routing 0477 Rectifier Failure: Applies when trouble is caused by rectifier failure 0478 Wiring: Applies when trouble is caused by the wiring 0470 Commercial Power Failure: Applies when trouble is caused because of commercial power failure 0480 Cable Miscellaneous/Other 0481 Pole/Guy/Anchor/Trench: Applies when a trouble is the result of a pole, guy, anchor, route signs, or trench associated with outside plant 0483 Fiber Optics - All: Applies when a trouble is the result of conditions associated with fiber optics Disposition Code 05XX - Central Office 0511 Common Equipment 0512 Linkage/Network/Grid 0513 Line Equipment 0514 Billing Equipment 0515 Trunk 0516 Public Service Trunk 0520 Translations - Other 0521 Generic Work Error 0522 Generic Program Error 0523 Parameter - Work Error 0524 Parameter - Document Error 0525 Line - Work Error 0526 Line - Document Error 0527 Network - Work Error 0528 Network - Document Error 0530 Intercept or Disconnect Document Error 0531 MDF Cross-Connection Missing 0532 MDF Cross-Connection Broken 0533 MDF Cross-Connection Work Error 0534 MDF Cross-Connection Document Error 0535 Other Cross-Connection Work Error 0536 Other Cross-Connection Document Error 0537 Billing Cross-Connection Work Error 0538 Billing Cross-Connection Document Error 0539 Intercept or Disconnect Work Error 0540 Other Frame 0541 Defective or operated protector 0542 Missing Protection Device 0543 Reversing Device 0544 Terminal - Wire Clipping 0545 Terminal Connection 0546 Test Cord 0550 Other Power 0551 DC Power Equipment 0552 AC Power Equipment 0553 Ringer Plant 0554 Standby Emergency Power 0560 Miscellaneous Equipment - Other 0561 Radio System 0562 Line Testing Equipment 0563 Concentrator 0564 Range Extender - Applies when a report is the result of a defective range extender 0565 Carrier System 0566 Automatic Message Accounting Recording Center 0580 Pair Gain System/RSS Other 0583 Common Circuit Pack 0584 Channel Unit Exchange 0585 Channel Unit Special 0586 Carrier Unit Replaced (AML/SLC-1) 0587 Power 0588 Wiring Disposition 06XX - Customer Action 0600 Customer Action: Applies when a trouble report results from customer error or misuse of features in connection with custom calling service Disposition 07XX - Test OK 0701 MC Retest Ok 0708 SCC Test Ok 0711 Test OK (Maintenance Center Use Only) 0715 Customer Cancel Original (CSB Use Only) 0717 Lead Test Ok 0720 Link Retest Ok 0730 Test OK TAN (Technician Use) 0747 Test OK (Front End Closeout) 0750 CSB Retest OK Disposition Code 08XX - Found OK - In 0800 Found OK - In Disposition Code 09XX - Found Ok - Out 0901 Found OK - Out, Non-Cable: Applies when trouble condition is determined to be FOK between the serving terminal and the customer's side of the protector/network interface 0910 Found Ok - Out, Cable: Applies when trouble condition is determined to be FOK between the serving terminal and the field side of the central office Disposition Code 10XX - Referred Out 1001 Referred Out: Applies when trouble reports are referred to other Maintenance Centers, agencies or departments not normally involved in the trouble clearing effort Disposition Code 12XX - Customer Provided Equipment 120X Voice Messaging Service 1201 Voice Messaging Service 0 All 121X Maintenance Contract (Inline/Inline Plus) 1210 Cord: Customer has maintenance contract and a defective mounting cord was replaced 1211 Loaner Set Provided: Applies to those customers with an inline+ agreement, in which a loaner set is provided, or when the customer chooses to buy the replacement set 1212 Inline Only - Set Trouble: Applies to customer with a maintenance agreement for IW only and the trouble is located in the set/equipment. This code includes, but is not limited to receiver off hook, unplugged sets, defective sets 1213 Non-Standard IW (Customer Repair): Applies when the customer has an agreement for standard IW maintenance; however, the trouble is located in non-standard IW and the customer will repair. NO CHARGE 1214 Inside Wire: Applies to customers with an IW maintenance agreement and the technician repairs the IW. NO CHARGE 1215 Non-Standard IW (Telco Replaced): Applies when the customer has a maintenance contract for standard IW maintenance; however, the trouble is located in non-standard IW and the technician will repair. PREMISES WORK CHARGE IS APPLICABLE 1217 No Access - Field Use: Applies on second no access, no trouble is found at the customer premise 1218 Inline/Inline Plus - Telco Fix Exceptions: Wire repair due to acts of God, such as floods, earthquake, riot, gross negligence, willful damage/vandalism. Also wire that does not meet SWBT installation practice technical standards, or is not in satisfactory condition 1219 Inline/Inline Plus - Customer Fix - Exceptions (See 1218 for exceptions) 122X CPE - Other (No Maintenance Contract) 1220 Radio Suppresser (Inline Customer): Applies when a radio suppresser is placed to resolve the trouble 1221 Calling Party Hold: Applies when the trouble condition is a result of calling party hold. NO CHARGE 1222 Set/Equipment: Applies when then trouble condition is determined by the technician to be caused by the customer telephone set/equipment. No maintenance agreement. A MAINTENANCE OF SERVICE CHARGE WILL APPLY 1223 CPE (IW/CPE) No Dispatch: Applies when trouble is tested, but is determined to be in CPE via conversation with the customer and/or related tests. No repair dispatch is made. NO CHARGE 1225 Receiver Off Hook: Applies when trouble is tested when cannot be located in Telco facilities and the trouble report or service condition can be attributed to a receiver off hook. MSC WILL APPLT 1226 Set Unplugged: Applies when trouble is tested which cannot be located in Telco facilities and the trouble report or service difficulty can be attributed to unplugged CPE. MSG WILL APPLY 1227 Public Extension (SEMI): Applies when trouble is tested which cannot be located in TELCO facilities and the trouble report or service condition can be attributed to semi-public extension. Semi-public extension is defined as a CPE instrument used as an extension on Telco provided coin service. MSC WILL APPLY 1228 Private Coin Service: Applies when trouble is tested which cannot be located in Telco facilities and the trouble report or service condition can be attributed to private coin service. Private coin service is defined as a coin instrument and associated wire provided by a non-Telco 1229 Cable Facilities (Not Telco Maintained): Applies when trouble is tested which cannot be located in Telco facilities and the trouble report or service condition can be attributed to CPE cable facility. MSC WILL APPLY 123X Intexchange Carrier 1231 Intexchange Carrier: Applies when trouble is tested which cannot be located in Telco facilities or equipment and the services are provided by an IC 124X Unauthorized CPE/Usage/Tariff Violation 1241 Dispatched trouble reports involving CPE that were installed under Contract I/M services, and are within the warranty time period, should be closed to disposition code 12410 Contract I/M services, CPE. The disposition code 122X should not be used under these circumstances. NO REPAIR CHARGE (MSR or RSC) or TIME SENSITIVE CHARGES APPLY 1242 Dispatched trouble reports involving inside wire within the warranty time period of the Contract I/M Services contract between SWT/SWBT should be closed to the appropriate disposition code 121X. Inside wire troubles reported by Non-Inline and Non-Contract I/M Services customers should continue to be closed to the appropriate disposition code 126X and normal charges should apply. Disposition 12XX - Customer Provided Equipment 126X Time Sensitive Work/Isolation/No Maintenance Contract 1261 Inside Wire - Telco Repair: Applies when trouble is tested which cannot be located in Telco facilities and a trouble report or service condition is attributed to the IW. The technician repairs the IW for an ADDITIONAL CHARGE to the customer. (Time Sensitive - Repair Rates). 1262 Inside Wire - SNI Not Available Cust Fix (Non-Inline): Applies when trouble is tested which cannot be located in Telco Facilities and the trouble report is isolated to the customer's side of the protector. The technician installs a Network Interface but does not repair the trouble 1263 Inside Wire - SNI Available - Cust Fix (Non-Inline): Applies when trouble is tested which cannot be located in Telco facilities and a trouble report or service condition is in attributed to the CPE. A Network Interface is in place and the customer does the repair 1264 No Authorization/Customer Repair: Applies when trouble is tested which cannot be located in Telco facilities and a trouble repor or service condition can be attributed to CPIW. Premise access is obtained and customer/customer's agent is unable to authorize repair charge. 1265 Military Facility: Applies when trouble is isolated to I/W maintained by military maintenance personnel. 1266 NA for Non-Inline (Field Use) 1267 CPE - No Access Subscriber Follow-up (MC USE ONLY): Applies when trouble cannot be located in Telco facilities and a trouble report or service condition is attributed to the CPE. The technician does not have access to the customer's premise, but a network interface is present. 1268 Warranty: Applies when trouble is tested which cannot be located in Telco facilities but repair work is performed by the technician within 30 days of previous IW repair performed by Telco. (Proof of warranty is the customer's responsibility). A SERVICE CHARGE IS NOT APPLICABLE 127X Administrative Reports - Do Not Bill 1275 Predictor/Scan/CPR: Applies when a trouble condition is detected by SCAN/ PREDICTOR or Calling Party Report, a dispatch is made and no work is performed. The trouble condition is attributed to the CPE. (A SERVICE CHARGE IS NOT APPLICABLE) 128X CSB Use Only 1281 Front End Close Out (Customer Service Bureau Only): Apples when a trouble report is determined to be caused by the CSB. The CSB will close out this report with this disposition code. Disposition Code 129X MOOSA (Maintenance Center Use Only) 1291 MOOSA Error Corrections Disposition Code 13XX 1301 Other Departments - Telco 1302 Non Telco 1303 Wrong Number Reported 1325 Service Order Worked - Link 1326 Service Order Cancel/Delay 1327 Service Order Changes Disposition Code 20XX - Air Pressure 2010 Transducer 2011 Contactor 2012 Pressure Plug 2013 Air Flow Sensor 2014 Pipe 2015 Manifold or Tubing 2016 Dryers 2017 Air Bottles 2018 Fittings Disposition Code 30XX - Cable Location 3010 Patrols and Inspections 3011 Facility Located 3012 No Facilities In Area