The Hacker's Encyclopedia 1998

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=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= = P/HUN Issue #3, Volume 2: Phile #5 of 11 = =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\ \ / / The Pan Am Airline Computer (c) 1994 "PART A" \ \ --------------------------------------------- / / \ \ By Red Knight / / \ \ A P/HUN Magazine Incorporation Productions. / / \ \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/ Introduction: ------------- Ever wondered how the airline computers work? Well this article will inform you as to various information,commands etc. The more you know about them the more favors you can ask of them. I will go into details on how they go about booking actual flights so you get an understanding on how its done. The article will have actual outputs etc and explained in depth. The best way to explain to first understand the PANAMAC computer. Then you can go on and hack the main Pan Am computer because all the commands are the same. What is PANAMAC?: ---------------- PANAMAC are computers Pan Am's Sales Agent use for booking flights, answering our various questions on arrivals,departures,visa etc.This is only a small percentage of the questions.PANAMAC is full of info. Where can you find answers to the these questions: - What is a DH7 aircraft - How many passengers were their in flight P2308 last month - What will be the bus fair when traveling from Mombasa to Nairobi in Kenya - What does SXR represent - Information on carrying pets - Where does one go for yellow fever shot in Kansas or anywhere in USA - What is the departure tax from from anywhere in the world - How many ciggerates is one allowed to take from USA to Pakistan - Where to stay - Which hotels? - Weather conditions in a particular country - Flight delays Get my drift? Well the above questions can be answered using the PANAMAC. PANAMAC is manufactured by ICOT. Logging On to The Main Pan-Am Computer: (Not the PANAMAC ) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ [This particular info on logging on was acquired from a Pan-Am employee] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This is the most hardest part of all. While logging on to the Pan Am computer you will not see any type of an identifier. These system use E,7,1 characterists. Enter as follows: ".Nodes" or ".N" then the Node Identifier: The Node identifier: ~~~~~~~~~~~~~~~~~~~~ This part of info will contain the NPA a person is calling from and then followed by a 7 digit access number in which last two are the state abb. An example would be: 71811355NY <C/R> Its a high possiblity that the "11355" could be a zip code The Person ID: ~~~~~~~~~~~~~~ After the Node Identifier enter: .PI [ (NPA,8 Alpha Numeric Chracters which first being a letter) Password ~~~~~~~~ The password is assigned to the employees which is supposed to be 6 to 8 characters alphanumeric with first being usually "P" Enter Password using ".P" or ".PASSWORD" (No echo) (After this you will get a long pause for about 1 min) Then if you guessed wrong then it will log you off. Your in!!! ~~~~~~~~~~ If you have made it so far then you are a hell of Hacker and you have my full respect. After you have entered correct information then you will get a message like this: Pan Am Airlines (4854.00PA) Unauthorized Access will lead to a prosecution. > ( This is the SOM Prompt) (After that you will get a "SOM" prompt. Then from here on your home free. The SOM is tre for you. Almost all the commands in the PANAMAC will work on their Main Computer. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ** NOTICE ,READ CAREFULLY ** From here on the article will deal with PANAMAC Airline Computer which your sales agent uses to book you a flight and give you information. You wont be able to call these up tho, but rather use the infomation provided here when you hack the Main Pan-Am Airline Computer. (Process is described above) I repeat, all the commands are on The PANAMAC will work on the Main Computer. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Basic PANAMAC hardware: ----------------------- A set consists of a display screen, standard type writer key board with row of function keys along the top. There will also be a block of keys to the right of the main key board and another block of keys to the far right. I will explain almost all the keys on the board.The keyboard is a little different from the regular IBM keyboards. Basic Layout of a PANAMAC keyboard ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ____________________________________________________________________________ | | | +----------------------------------------------------------------------+ | | | F U C T I O N K E Y S | | | +----------------------------------------------------------------------+ | | | | +---------------------------------------+ +---------+ +---------------+ | | | | | cursor | | | | | | | | keys | | | | | | | | Next | | PF 1-30 | | | | Basic Keyboard with twin functions | | Part | | 15 keys | | | | invoked by ALT + [Key] | | Delete | | | | | | | | etc. | | | | | | | | | | | | | +---------------------------------------+ +---------+ +---------------+ | |___________________________________________________________________________| Here is a list that are used the most.The rest that I did not go into details are almost never used. (They can be invoked by using the ALT plus the approriate key) For eg. The (CALC) - Use to get into calculator mode. +------+ | Z | ALT + +------+ ----> CALCULATOR MODE | CALC | +------+ (CHNG SCRN) - Changes from one screen to the second screen. (CHANGE) - Used when changing name entries. (RESET) - to reset the system.Eg. IF you are in the CALC mode to use this return to regular mode. (IGN) - Used to ignore any transaction made like when you enter something for example in the PNR (Passenger Name & Record) and you dont wish to save the current format you would use the IGN. (XITN) -Cancel all itinerary in a PNR. The intinerary is the record of a flight (ARNK) - Arrival not known. (ET) - End Transaction. This store the the edited PNR. (GFAX) - General FACTS. Info on passengers that Pan Am & other airlines need to know. (FAX) - Host FACTS. Info on passengers that only Pan Am needs to know. (RMKS) - Remarks field to store misc info. (RCVD) - Received filed. Name of person who made the booking. (SEG) - Leave an open segment for a passenger who may want to return at an unknown date but is sure that he/she will travel by Pan Am. (IAS) - The "/" key is on the bottom of the keyboard. The letters "IAS" stand for Insert After Segement (will be used later in the article). (NAME) - Name of persons traveling╨g eg. -3smith/sethmr/danmr/loydmr this is an eg. of an entry made if three person seth, dan, loyd were travelling a family obviosly having the same last name. (DSPL) - Display a PNR, history, itin etc. (CLEAR) - To clear the field that you are working in (To clear all fields press ALT - CLEAR)..Doesn' delete any info. (ALARM) - When you hear a "beep" use ALT-R (alarm) to clear the alarm. (SOM) - Start of message.You will receive a new start of message. (CLICK) - A toggel to switching on & off of the blinking of the cursor. (RDUC) - Reduce fares.This is to view fares on senior citizen, students etc. (ERASE) - A sort of a DEL key to delete the last character. (SHIFT) - Used to toggle the second mode of the key. (CALC) - To get to the calculator mode. (END-I) - Used to display domestic fairs. (END ITEM) - Used while inputing many name entries;Instead of using the <C/R>. (ENTER) - Self explanatory. (EDIT FRMAT) - To transpose a copy from one field so another. (NEXT PART) - Move the cursor from one field to another. (INSERT CHAR) - Insert a character. (DELETE CHAR) - Erase a character between a word and moves up the rest of the word. (INSERT LINE) - To Insert a line. (DELETE LINE) - Self Exp. but cursor remains there. (PART) - Just like the cursor keys UP,DOWN,RIGHT,LEFT. (PF10) - To direct a command to the upper left field. (PF11) - " " " " " " " right ". (PF13) - " " " " " " bottom left ". (PF14) - " " " " " " " right ". Part II ~~~~~~~ SOM/CURSOR: ---------- When they first start, the screen is divided into 4 parts (dotted line line sepating the four fields.Each of those four field contains the SOM (this is PANAMAC prompt).The SOM looks like an equilateral triangle pointing towards the right.The cursor could be in any field or left of when last used. In this article the I have characterized the SOM as ">" Now to move to the next field one would use the "NEXT PART" key. SINNING IN (LOGGING IN): ------------------------ In order to use the PANAMAC the all sales agents have to sine in. Each user is assinged 2 things: 1) COLLINS SINE: - This is needed to sine in to the phone. 2) PANAMAC SINE: - This is needed to access the computer. COLLINS SINE: ------------- The COLLINS SINE is a code used to access the phone system to receive calls and make calls.This serves as an unlocking device The collins sine consists of 9 chracters.The first is always an asterisk the next two are CAPITALS letters almost always (SI) Here are some examples of COLLINS SINEs : *SI340450 *SI409321 *SI345090 *SI430092 By sinning into the telphone is exactly what I mean. One would enter in thru the touch tones (NOT THRU THE COMP) So therefore *SI30450 one would would enter the * ,74 for SI then the rest of the #s. Heres how the telephone key PAD looks : _________________________________________________________________ | ____________________________ _______ _______ _______ | | | | | | | REL | |EMGY | | CW | | | | | ABC | DEF | |_____| |_____| |______| | | | 1 | 2 | 3 | |DAIL | | | |________|________|________| |_____| | | | | | | |SUPV | | | | GHI | JKL | MNO | |_____| | | | 4 | 5 | 6 | | | |________|________|________| | | | | | | | | | PQR | TUV | WXY | | | | 7 | 8 | 9 | | | |________|________|________| _____ | | | * | 0 | # | | IN | | | |________|________|________| |_____| _____ | | | AVI | | RPT | | | |_____| |_____| | |_______________________________________________________________| Key Pad: -------- IN - The IN key on the telephone key pad serves as a hold button the key will blink when customer is on hold. AVI - (Available) is depressed when the sales agent is available for the next call. RPT - [Unknown] REL - (Release) Pushed when the sales agent doesn't want to be instantly available for the next call. Depress AVI before releasing call. DAIL - (out dail) - Depress the key and dial out. Method : 1) When asking for help 7714,7721,7713 2) Pantel (Used to call up the Pan Am airport) - 8XXX-XXXX 3) Local 212 Calls 9XXX-XXXX. 4) All others 8XXX-XXX-XXXX SUPV - When the sales people ask for assistance EMGY - This key is an important one. Suppose some one makes a bomb threat this key is immediatly depressed and the conversation is recorded in another room. The sales agents have been taught to keep them online as much as they can. CW - Will be used for Call Waiting in the future. PANAMAC SINE: ------------- The PANAMAC SINE in consists of 10 characters with BSIA (always) the first four. The next four are all numbers and the last 2 are letters which could be anything. Examples: BSIA0290KI BSIA8534PO BSIA3309DS Procedure: ---------- This is the procedure they follow: 1) Sine in to the telephone - *SI 2) Sine out - *SO ( the SO stands for sining out) 3) Sine in the computer - [PAMAMAC SINE] 4) Sine into the telephone Now the sales agent is ready to receive calls. General Information Index: -------------------------- PANAMAC contains most of the technical information that is needed by the the service representatives. To display (G)eneral (I)nformation (I)ndex you would input: >KIINF followed by the first letter of the subject desired. OUTPUT: KIABLA - Albany Airport Info KIATLA - Airport at Atlanta Georgia KIAULA KIABWA KIBOSA : etc ... : KIZAQE By just entering KIINF you would get all the KIINF Index from A to Z. You can take it as if the KIINF is a root directory and its divided into thousands of subdirectories. The letter KI actually stands for `Key In` followed by the INF for information. For example if you wanted to display general information on car rentals it would like this: >KIINFC (Type at the SOM) The system will list car-rental related files.Then all they do is retrieve it. Station Information File (CITY INDEX) ------------------------------------ PANAMAC also contains information about specific cities.To display the Index for a particular city, one is able to Key In (KI) and type in the three letter city code. So lets say you wanted some information about Atlanta : Type in: >KIATL This will display all of the files concerning Atlanta. Now to display a particular file to view one would enter KIATL plus the the letter code of the file name. Therefore if you wished to view the information on airports in Atlanta enter: >KIATLA you will have a screen filled with all sorts of information about the Airports in Atlanta. Examples of some Catagories of G.I.N ------------------------------------ Index Help On ----- ------- KISKDE - What type of Aircraft is an AB3 ? KIXXKU - What is the City Code for Kuala Lampur ? KICCCG - What is the currency code for Greek money and whats it called ? KITTA - What movies will be shown on the flights next month ? KIIHCH - Is there an Inter-Continental Hotel in Columbo ? KIBOMC - How many cigarettes are allowed for a passenger going to Bombay ? KINYCV - Where can one go to get a Yellow Fever shot on N.Y ? KIJFKT - How much will a taxi cost from JFK Airport into the city ? KILONK - What time did a flight PA 56 arrive in London this morning ? Its impossible to list all the Key Ins in this article. In future I may write up an article listing all of these. Part III ~~~~~~~~ Booking Pan Am Flights: ----------------------- To ask Panamac which flights are available on a specific day, you type a standard availability entry : >A 6JUNNYCMIA0900 Lets break it down: - The 'A' is always used.Its is the action code to request availability - The '6' is the departure date - The 'JUN' is obviously the first three letters of the month - 'NYC' is the origin city where the flight is taking off - 'MIA' is destination city which in this case would be Miami - and the '0900' is the time desired So therefore on a flight on 3rd of July from Nairobi to London at 1100 hours would be: >A3JULNBOLON1100 [spacing is optional] When requesting availabity FROM/TO codes should be CITY codes.This will allow Panamac to display the full schedule of flights operating FROM/TO all airports in that city,beginning with the time requested. For eg. If you request availability FROM/TO JFK,Panamac will only display flights that operate FROM/TO JFK but If you request availabilty FROM/TO NYC, Panamac will display flights operate FROM/TO JFK and LGA Availabity Display: ------------------- Panamac will display up to 6 lines of both direct and connecting services beginning with the Pan Am flights closest to the time requested. For eg: Lets assume that one the sales agent has made the following entry from Newyork city to Frankfurt: >A 18AUGNYCFRA1800 The Panamac will display the following output: 18 AUG-THU-PA HELI FREE PJ ALTERNATE SERVICE 1PA 72 PAJAYABOHA JFKFRA 1830 0745*1 74X DDD0 715 2PA 4 PAJAYABAHA JFKFRA 1800 1215*1 74* DDD1 1015 : : : : : : : : : [and so on...] Rememeber these are "Direct Flights" not connecting Analyzing the first 2 lines: --------------------------- line 1: ------- 18AUG-THU - The date you requested with the day of the week PA HELO FREE - City Pair Message..Consists of general info ALTERNATE SERVICES - Service other than than direct PA is programmed Line 2: ------- 1 - Line number. PMC will display up to six lines of both direct and connecting service beginning with those flights closer to the time required PA - PA is the airline code for Pan Am 72 - Flight number PAJAYABOHA - Indication of classes for eg: P - Premium First Class J - Premuim Clipper Class (wide body aircraft) Y - Mormal Eco Class B - Apex fare H - Bulk Fare A - This indicate that the flight is available 0 - No seats available (ZER0) JFKFRA - This will tell you the departure and the arrival.Only AIRPORT CODES are used. 1830 - Departure time 0745 - Arrival time *1 - This will show when the flight will arrive one day later 74X - [Self explanatory] DDD - Indicates that meals are served if Blank then no meals served 0 - The NUMBER of time the flight will make a stop between the two airports 715 - Elapased flying timw in hours and minutes. Sometimes after the entry of classes one may see "X plus to digits of the week...For eg. "X13 This means that flights operates only on certain days of the week except Mondays & Wednesdays. If blank then flights are everyday. If no specific departure time is indicated by the passenger an availability entry can be made indicating "A" for A.M , "P" for P.M and "N" for noon. eg. >P23FEBNYCAUS --> In this case the Panamac assumes that its 1700 Short selling ------------- Lets say one of the availability display was as follows: 10DEC 4PA 754 JAYA JFKLHR 600 1200 74X S 0 6:00 The departure is from JFK to london's Hethro Airport Now suppose you wanted to book 3 seats on this flight.They would enter as follows: > N3Y4 N - This the abb. for "need" for the Panamac 3 - Number os seats.In our case 3 Y - This is the class (Y in this case) 4 - This tells us the line number of the Display explained above This method of booking seats is called short selling.[Short Sell] incase you ever ever hear it. The Panamac will respond with: 1PA 754 Y 10DEC JFKLHR HS3 600 1200 1 - This represents the numbers of flights the sales agent has booked PA - The 2 letter code for Pan Am 754 - Is obviosly the flight # Y - The class 10DEC - The date of departure from NYC JFKLHR - Flight going from Newyork City to London HS3 - (H)ave (S)old three seats confirmed 600 1200 - the the departure and arrival time Connecting Flights: ------------------- Many times a passenger travels from point of origin to final destination by connecting from one flight to another at an intermediate point or points This will be a single connection wehn only one point (City) is involved and there is also a concept of "double connection" ... This obviously means that the person changes flights at 2 cities. While viewing the display a typical connecting flight would look like this 5PA 120 PAJAYABAHA 1DEC [ ]LON 600 1200 75X LLL0 600 400 It is a clearly visible that this is a connecting flight because we have the elapsed time (600) and the total elapsed time of connecting service from origin city to its destination (400)...Simple enough huh ? Short selling is also done in this case. Format used: [ N ][# SEATS][CLASS][FROM A DISPLAY LINE][ITS CLASS][FROM LINE] How to display a particular flight: ----------------------------------- Assume that you have the following flight on an availability display 01JAN-FRI- 1PM 90 PAJAYABOHA LAXZRH 1030 0930*1 74X 2 1515 Suppose you make a reservation on flight 90, the 01JAN and want to ask the sales agent where the flights stops en-route and what day the flight arrives. This is what he/she will enter into PANAMAC... >S PA 90 / 01JAN LAX S - Code for schedule PA90 - Carrier code & flight number / - A slash as a separator 01JAN - Departure date from boardpoint LAX - is the broad point.The three letter airport code Output will be: SPA90/1JANLAX LAX JFK ZRH STR TXL 1839 0930*1 1210*1 1400 1030 2015 1135*1 1255*1 Flight 90 departs Los Angeles (LAX) at 1030 and arrives New York (JFK) at 1839,leave New York at 2015, arrives Zurich at 0930 the next day because the (*1) indicate it then leaves Zurich at 1135 that morning arrives in Stuttgart (STR) 1200 ... and so on. . Retrieving Itinerary -------------------- It is sometimes necessary to view the booking. This is done by using the "*" key on the right top of the keyboard.(THE DISPLAY KEY) Then type in "I" for itinerary. >* I Response will look something like this: 1 PA 90 P 13DEC JFKFRA HS3 600 1200 2 PA 95 Y 15DEC JFKFRA HS3 700 1300 [and so on ....] Cancelation : ----------- To cancel the booking in line 2 from above example enter: >X 2 This will cancel the second segment. The Panamac assumes that the flight cancelled is going to be replace by another..so therefore the next flight one books will become the second segment automatically. Response: NEXT REPLACES 2 FLT SEG RELATED FACTS HAS BEEN CANCELED To cancel multiple itinerary just enter Function Key "XITN" Response: ITIN CNLD Alternate Method: Segment Entries --------------------------------- Sometimes the display is not necessary if you know the flight number, Origin - Destination ,CLASS, date, # of seats.This is done by entering whats called a "Flight Segment"...so if the flight is available then Panamac will confirm the seats to you. The "0" key on the keyboard is the "SEG" key. For example if you wanted to book 4 seats from Newyork (JFK) to London's Hethrow Airportt(LHR) in Premium First Class (P) on 3rd July FLIGHT 90 The sales agent would enter: >0 PA 90 P 3JUL JFKLHR NN4 The "0" is the SEGment Identifier.The NN4 means you need 4 seats. Erasing all Flights booked: --------------------------- To ignore all flights booked.The sales agent would enter the IGNORE TRASACTION Function Key.This is the key displayed as "IGN".The key is located fifth from the right side of the function keys. >I response: ALL TRANSACTIONS IGNORED Part IV ------- Single Connections: ------------------ One has to understand in this that sometimes direct connections are not available and therefore a second location must be used. There are also second degree connection(also known as double connections) In this example, an availability request between LAX(los Angeles) and JFK (John F. Kennedy N.Y) requires a connection at a single city. It would look like this: >A 20APR LAXJFK P [This is just an eg. In reality there is a connection] Output: SVC NOT AVAILABLE IN THE SYSTEM %2 or #2 This response obviosly means that there is no connection going between these two points.But after that you may get a percent followed by the month or a number sign followed by the year. This (%) means that the service is going to be offered in 2 months in this case or same applys for the year which is the (#). Therefore the agents have to know how to connect flights. They do supply them a connection availablity chart on the side. So lets say (just as an eg.) that there is a direct connection from the airport in San Francisco(abb. SAN) to JFK and theres also a connection between SAN to LAX.Then obviously SAN is used as a connecting airport.Therefore the agent would enter: >A 20APR LAXJFK P / 1 SAN 100 / 1 A 20APR LAXJFK P - This is a regular entry[See above for more on it] / - This slash has to be be there a separator(compulsory).Also shows connection is to be made somewhere 1 - O.k this will be different as in 3 cases below: 1 - When you are sure that Pan am operates that particular route. 2 - When sure that Pan am does not travel that route or 3 - When not sure which one travels that route. SAN - This is the first connector. 100 - Minimum connection time allowed at the airport. / - Second slash as a separator also compulsory 1 - This entry is for the airline you are connecting to in this case its Pan Am.Use the third entry chart provided in the above eg. Second Degree Connection[DOUBLE CONNECTIONS]: ------------------------------------------- All one must do in this case is just add the another connection after the single connection in the same form.So therefore in the above case if one wants to go from LAX to JFK .He would have to go from: LAX --> SAN -->[another connector airport] --> final destination JFK -------------------------------------------------------------------- NOTE: PANAMAC cannot construct connections at a city if it entails connections bettween different airports, i.e it cannot construct a connection if the arrival is not LaGuardia(LGA) and departures is from JFK or arrive at CDG and depart ORY .....Just imagine the havok it would create if one could do that ? Flight Information: ------------------ PANAMAC provides the capability to display Flight/Arrival Departure Info more commonly known as "FLIFO".FLIFO may be requested from the entire sequence or for the selected broadpoint in an entry: For example: >2 PA 50 F 2APR MCO 2 - This is the FLIFO action code PA 50 - is the flight number F - This is the letter used for request departure/arrival info from selected city. 2 APR - The date of the departure. MCO - is the broad point Output will be: 2 PA50F 2APR MCO /MCO OFF 1529 MIA IN 1611 AN ON TIME ARRIVAL /MIA OFF 1847 LHR IN 0733 This first entry would read as follows: Pan Am flight PA 50 departed at 1529 from MIA and arrived at 1611 - Will indicate on time and so on. To request FLIFO for a selected broad point, Enter 2 PA50 A 4DEC LHR A - This is the request for ARRIVAL/DEPARTURE info at the city in entry 4 DEC - The arrival date LHR - London Hethro Airport which is the arrival city. Output: 2 PA50 A 4DEC LHR /MIA OFF 1847 IN 0733 /LHR OFF 1150 FBU IN 1488 Part V ------ Open Flights: ------------- Often people who are not sure (or not stable:=)) will keep there flight open. This has to be instructed into the Panamac. Suppose the agent has made an entry of: >1 PA 56 P 19APR LAXJFK HS1 1200 1600 The HS1 means that he has booked 1 seat as explained above also. Here in the example the passenger wants a round trip ticket first class an "open" return.Therefore it would be: >0 PA 56 P JFKLAX QQ1 0 - Is the segment id (actually for the open) PA - the ailine code 56 - is the flight number P - is the class QQ1 - This is the action code.Compulsory for the open flight booking Response: 2 PA 56 P JFKLAX QQ1 This has actaully booked a round trip ticket from JFK - LAX "Open" Schedule Displays: ------------------ Sometimes it is necessary to display which airlines fly a particular route when not sure. Suppose the agent wanted to find out the all the airline that travel at a particular date from LAX to JFK then the entry would be: >S 19APR LAXJFK A S - Entry for the (S)chedule 19APR - Date LAXJFK - Self exp. A - Time ,here A.M (could be also P for P.M or N for noon) Output: 19APR-SUN- 1TW 747 FYBQM LAXJFK 1200 1400 73S 0 111 etc... etc... In cases where theres is service only once or twice a week between 2 cities, you might have to make more than one entry to request a schedule display. Eg: >S 1APR LHRSAN (Do not enter time because you want 24 <--day-->24 explained later) Output: NO MORE FOR DISPLAY LHRSAN o.k this mean that there is no service between these 2 points on the day requested.O.k the PANAMAC scans this 24 hours before and 24 hours after the date and time.This means that it has already scanned 3 days.So the next entry would be: >S 3FEB LHRSAN But if there is no flight offered between the 2 points then the system would reply: SVC NOT IN SYS Arrival not Known(ARNK) ----------------------- Suppose a passenger was flying from LAX to JFK then he/she decides to take a bus from JFK to maybe CVA (Cincinati) then from there return to LAX. This would be considered "Arrival Not Known" (ARNK). Lets say a passenger booked a flight from LAX to JFK 1 PA 747 Y 10APR LAXJFK HS3 1200 1600 His route from JFK to CVA is not known. Therefore this will require the ARNK function key. The entry would be: >0 A (or the ARNK function key) Output: 2 ARNK Then lets assume that you have booked a return flight from CVA back to LAX then if you list your Itinerary it would look like: 1 PA 747 Y 10APR LAXJFK HS3 1200 1600 2 ARNK 3 PA 745 Y 20APR CVALAX HS3 1700 2100 Inserting Segment Entries: -------------------------- Mant times its necessary to Insert Segment while booking flights. Suppose a person is flying from Albany (ALB) to Miami (MIA) and back. His segment would look like: 1 PA 747 B 5ARP ALBMIA HS1 100 445 2 PA 747 B 10APR MIAALB HS1 1200 1545 Here the passenger is sure that he will return back to ALB on the 10 of APR no matter what. Now he may proceed to book the rest of the mid flight he wishes to take. So therefore after landing in Miami he wishes to fly to Orlando.Its airport code is MCO for Mc Coy Int. Now the sales agent has to make insert a segment after the first one. Here is how it done: >/ 1 [ Means Insert after segment #1] / - Symbol used to specify "Insert After Segment" Use the "/" or "IAS" key 1 - The Segment #. The Panamac will respond with " NEXT FOLLOWS 1 ". This indicates that your next entry will be after 1. After Inserting segments a "*I" is necessary to renumber the segs. Also if you want to insert a segment before 1 then enter (/ 0). Part VI ------- Inputing Name Entries: ---------------------- After the flights have been booked the second part is to input all the names of the persons who are travelling. O.k lets say 3 people were travelling together (Tom,Bill,Cathy and assuming that their family name is Doe) The entry that is made into the Panamac would be as follows: > -4 DOE / BILL MR / CATHY MRS / TOM MSTR " - " - The name entries has to start with a dash. 3 - Is the number of people travelling DOE - Family name / - slashes are compulsory to separate names BILL MR - bill first name and Mr. is self exp etc.. **Note SPACING IS NOT NEEDED ** The good thing about the Panamac is that the agent can assign up to 17 titles to person which are aleardy hard core programmed: COL. GEN. DR. LCDR. CPT. LTCOL. MR. MRS. MS. STR. MISS. LT. SGT. ADM. MAJ. REV. CDR. Yes Pan Am carries more military personnel than anyother airlines which by the way is a true fact. All other titles are just spelled out. The name entries are counted after the first "/" for the NN3 in our case. ( NN3 as mentioned above means Needed 3) However there is an easy to do this by using the "End Item" key which comes out on the screen as an equal sign with a vertical bar across it. Its just like the IBM ACII VALUE 216. Therefore intread of entering (<C/R>) the agent would just use this key and continue his/her entries for eg: Use "!" at home. >-1SMITHS/JOHN MR @-1JOHNSON./CATHY MRS The "@" represents the "End Item" Key only in our case. Infant Names: ------------- O.k Infant names are not booked into the Panamac but only entered. Infant entries are ignored by stating it.This is done by entering a "I/". Then the # of the Infant eg. >-I / 1 JOHNSON / TWEETY MISS Item Number / Passenger Number : -------------------------------- Every persons are assigned an Item and Passenger number. Well it would be more correct to say passengers. Lets look at this entry: -2SMITH/TOMMR/KATHYMS@-3JOHNSONS/DAVEMR/MICHELLEMS/JODYMRS Now to display the name field the agent would enter "*N" Output: 1.2SMITH/TOMMR/KATHYMS 3.3JOHNSONS/DAVEMR/MICHELLEMS/JODYMRS Here 1.2 means - 1 is the Item Number assigned and 2 is the number of the passengers etc. There is a reason why the Item numbers is not consecutive. Its because there are 2 names in the first entry then obviously 3 follows as the next item number . Also in this case the infant entries are also assigned a number. Changing name entries: ---------------------- Sometimes its necessary to change names in the entries.This is done by the "Change" key then just retyping the whole entry example: 1.2SMITHS/JOHBMR/MARYMRS To chnage "Johb" to "John" the agent would enter: -1 (Change key) 2SMITHS/JOHNMR/MARYMRS Deleting entries is very simple.All the agent has to do is enter the Item # and the Change Symbol (By the way the change symbol looks a square and diagonals crossed in it.) and then press enter. From home you may use the "*" and will work the same. So how does one delete one name from the an entry. That question I will leave up to you guys to figure out.(Hint: Use the Passenger number) Inserting entries can be done in almost the same way by entering the passenger number then the entry eg: >-/1 -SMITH/CATMR The first slash means "Enter after"..In our case the passenger #1. Part VII -------- Completing the Passenger Name & Record (PNR): --------------------------------------------- The whole booking is not yet complete. The sales agent still have to fill three important entries to complete the PNR.These are: 1) By who was the booking RECEIVED(passenger,militaty,T.agency,Company etc.) 2) The TELEPHONE abb. output is "FONE" 3) When the TICKETS will be issued 4) Remarks 5) The age of child if there's one travelling The first three are mandatory to complete the PNR. Numbers 4 & 5 are optional but the agents are encouraged to fill them out just for the records. lets take a looks at the three mandatory ones. This article wont go over the optional ones. RECIEVED: --------- This field as stated clearly above identifies the party who made the booking. The characters cannot exceed over 19.The entry should always begin with a "6".This hardcored to interpret the recieved entry.Then comes the name of the person. For example: >6 MR DAVIS The title always has to come first in case unlike inputing name entries. Lets say if Mr. Davis worked for the American Travel Agency.Then the entry is specified as follows: >6 MR DAVIS/AMERICANTR To Display the Passenger Data - Use "* P" And the Output of the Eg. above would look like: RCVD/RLOC-MR DAVIS/AMERICANTR RCVD - Received RLOC - Record Locater and then the name. Changing these entries is done by the CHANGE key using the same principal of changing name entries.In this case use the field "6" then input change symbol then retype the name. TELEPHONE: ---------- The harcored field used here is "9" not "6". This information is entered by first typing a 9 then the "Source Of Booking" (SOB) [See table provided for this entry] Then a mandatory "*" sign. The SOB relates to the 6th field as we will see. Then comes the Phone number. If a passenger (D) booked a flight the letter "H" for Home or "B" is followed by the telephone number and if its an agency/commercial/Interline then the name is used. S.O.B Table: ------------ Direct (Passenger) - 9 D * Military - 9 G * Government - 9 G * Commercial - 9 C * Travel Agent - 9 A * Interline - 9 I * Lets say you booked a flight and your phone number was 7185551234 and that was your business number, the Entry made would be: >9 D * 718/5551234 B If the "*P" is invoked then it would display : RCVD/RLOC -MR DAVIS FONE-NYC-A 718/5551234 B The "FONE" serves to indicate the Telephone field. The the NYC has nothing to do with the NPA of the passengers phone number but it indicates the city location of the Panamac set where the booking was made. The "A" after the NYC is taken from the S.O.B table. Passenger Relating: ------------------- The first entry in the FONE field always belongs to the person/company/ Travel agency etc in the RCVD field. You can enter additional phone numbers using the same format as the first FONE entry. On additional entries,you must specify which passenger or passengers the phone number is for. This is done by including in the FONE entry the PASSENGERS NAME NUMBER of the person(s) who can be reached at that phone. This proccess is called PASSENGER RELATING Lets say we have the entry: 1.2SMITH/JOHNMR/MARYMRS 1 PA 56 B 19APR JFKLAX HS2 600 1000 RCVD/RLOC-AMERICAN TR. AGENCY FONE-NYC-A 718/555-1234 H The Smiths, John & Mary have the same home fone number.Therefore passenger 1-2 have the same #s.This has to be specified into the PANAMAC by: >9 1-2 A* 718/555-4321 H To display NAME,ITINENARY,RCVD AND FONE at the same time enter: >*R (Record) Output: 1.2/SMITH/JOHNMR/MARY COL 1 PA 56 B 19APR JFKLAX HS2 600 1000 RCVD/RLOC-AMERICAN TR. AGENCY FONE-NYC-A 718/555-1234 American Tr.Agency 2.1-2 NYC-A 718/555-4321 H etc... Changing entries is a simple task. Lets assume the sales agent wants to change the first FONE entry which is for the Travel Agency.The command would be: >9 1 (Change Symbol) A* [FONE number & and the name of the agency] 9 - fone entry 1 - First entry.(2.)would be the second FONE entry which is the Passenger home fone number.( If there was a third entry it would start with (3.) and so on.. A* - From SOB Deletion of the entries I will leave you to figure out. Address Entries & Payment: -------------------------- The Address entries and the form of payment are included in FONE entry as well. This was the Info is stored in the PNR until the time of ticketing. Address: [Use same format] >9 1-2 C* 42-95 ELM STREET / FLUSHING N.Y 10011 Payment: >9 D * AX 1234 567 11111 EXP 9/90 MR DAN DAVIS Ticket Entries: --------------- The Entries in the Ticketing field tell us if the passengers already has a ticket or when and how its going to be issued.(Mail etc.) or when its going to be cancelled.A ticketing code is issued for these situations: Ticket Codez ------------ W - Here ticket will be issued on the date entered. Passenger will pick it up on that date. U - The ticket is mailed here(TBM) on date entered Q - Here the ticket will be given by the travel agency on date entered O - Ticketed The field used here is "7" hardcored for Ticketing purposes. Typical entry: >7 W APR19 Usually one day after is added to APR19 so that passenger has the whole day to purchase the ticket. The entry then would look like: >7 W APR20 * APR 19 The "*" is mandatory. Mailing: ------- Lets look at an example of TBM: >7 U 19ARP * CK FOR CHECK This is entered when waiting for the passengers check to arrive. On 19APR its checked for arrival. If arrived then the tickets are mailed. If check is not received then tickets are not mailed. If the payment is made by a Credit Card then entry is: >7 U 19APR * CC This agent will refer to the fone field where the CC info is stored. Here the ticket is mailed on the date issued. Outside U.S travel agencies are given a Ticket Time Limit. The entry is: >7 Q 5MAY When showing PNR ticketed with the letter "O". Its not necessary to enter a date, as the Panamac already enters it that the reservation is being ticketed Enter: >7 O [assume that the date today is 5may] PANAMAC will display: TKT-O 17APR NYC 000 [SINE OF THE AGENT WHO MADE THE ENTRY] TKT-O - IS THE TICKET CODE 17APR - TODAYS DATE MYC - PANAMAC SET LOCATION 000 - SEPARATOR [ ] - SINE OF THE AGENT If all passengers are having thier tickets issued at the same time and place, passenger relating is not necessary. But, if the passengers have different dates or ticketing arrangements then the entries must be made separately and Passenger Name Related. For eg. Assume there are 3 passengers on the PNR. Passenger 1 and 2 will call for their tickets at the Pan Am office and June 3. Passenger 3 wants his ticket mailed on June 6 and will pay by personal check. The entries are: >7 1-2 W 3JUN >7 3 U 6JUN * CK FOR CHECK Output: TKT-1-2 W03JUNNYC000[SINE OF AGENT] 2.3 U0JUNNYC000[SINE OF AGENT] CK FOR CHECK Here the 1-2 is the first entry related to the passengers 1 & 2 and 2.3 is the second entry related to passenger 3 NYC - location of P.set Change/Delete : --------------- Suppose the display for the ticket field was: TKT-W08APRLAX000BS Here the ticket will be issued on the 8th of APR. The Panamac set is located in LAX(Los Angeles). Also after the sepater (000), the BS is just an example of a SINE of the agent. Lets assume today is 7th of APR and the passenger has come to pick it up. The agent has to instruct the PANAMAC that its TICKETED. Therefore he/she would enter : >7 1 (Change Symbol) O Here: 7 - This is the field of the ticketing 1 - is the entry number O - New Information One has to remember that if changing related TKT entry then just enter Passenger Name number after the Change Symbol. Then the new Inforamtion. It may look like "7 1 (Change Symb.) 1-2 W 19APR" To delete an entry just enter Field , Entry # then the Change Symb. End Trasaction:(ET) ------------------- The PNR is now complete. After completing it the agent must End Transaction (ET).This key is located as one of the function keys. >ET Output: A OK 4SW#32G The 4SW#32G is called the RAD NUMBER or RECORD LOCATER or PNR ADDRESS. After Ending Trasaction the PANAMAC will send a message to all the airline in the Itinenary advising them of the flights the agents have booked/requested and name of passenger. SHELL PNRS ---------- Some records like travel agencie's accounts, corporate accounts and thier FT number, Tel #, Address etc. have to be stored permanently in the PNR. Therefore Panamac has what called SHELL PNRs. Here file will become a permanent and reusable record. A shell PNR can be retrieved by the account number, Telephone number and ARC (Airline Reporting Corporation) or IATA(International Air Transport Association). The ARC/IATA use last 5 Digits numeric plus check digit The entry to display a shell PNR before beginning normal PNR creation begins with the letters "RP" then a "*" then comes the Account Number. Example: >RP*7183589901 Ouput would be: NYC PA A QH 24FEB88 2034 NO NAMES NO ITIN FONE-NYC-A 718/358-9901/*ARC 413453 2.NYC-A AMERICAN TKT-024FEBNYC000BS DKIR RMARS-* The Itinenary may now be booked and the PNR completed as usual. Shell PNRs may also be retrieved using the following entries: ARC/ATC # - RP*ATC494340 [use last 5 numbers numeric plus check digit] IATA # - RP*ITA945934 [Also use last 5 numeric plus D.C] Account Code Number - RP*ACN7734 (In some countries only] Shell PNRs can be merged with PNRs by just entering a "M" after the RP. Retreiving a PNR: ----------------- After the sales agent completes a PNR. It is sent to the Master Computer at Rockleigh,N.J. To retreive a PNR , enter "*" and the PNR ADDRESS or by using the flight,date and boarding off and on points and name of passenger eg: >* PA 56/10AUG MIANYC - DAVIS The hyphen is mandatory here. The Panamac's output will be: PA56/10AUG MIANYC - DAVIS 01 3DAVIS/TOMMR/CATHYMRS/FIFIMS 02 1DAVIDSON/SHASHI : etc : To retrieve the entries just choose the line number then enter: >*2 The "*" has to be there or errors will ocurr. [No comand probably] Anyway the "*2" will give you the account for Davidson. To cancel a PNR you retrive just enter the "IXTN" in the fuction keys. END OF PART A -------------