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-
- %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
- %% N.I.A. %%
- %% Network Information Access %%
- %% 28FEB90 %%
- %% Guardian Of Time %%
- %% File 08 %%
- %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
-
- :_ATM Part 3
- :_Written/Typed/Edited By: Guardian Of Time
- :_ATM Diagnostic Manual
-
- Error Messages Made Easy To Understand
- --------------------------------------
-
- All ATM machines have a 3 digit code, when a machine goes down, or the power
- supply is interupted, or the host system pulls the machine down, you will get
- this nice friendly screen:
-
- ATM TEMPORARILY OUT OF SERVICE
- PLEASE TRY ANOTHER LOCATION
-
- xxx Mpact
-
- If you take a little time to read the following codes, you WILL know what is
- happening. Also, ALMOST, not all, BUT almost, all machines, are serviced by
- the institution that the machine is from, your own bank may have about 10 or so
- machines throughout town, and they WILL say the name of the institution on it.
- Anyways, the institution has a person, or several ( depending on size of the
- institution ) people that serve the machine ( Gives Slavery a new twist does
- it? ), anyways, the machine will send out an error code, which is echoed to the
- screen for the INSTITUTIONS needs, and generaly there IS a person either on
- their way, or they are there already, so watch around for people when you are
- looking at these machines. Also depending on which "Network" ( Mpact / Pulse
- / Cirus etc, ), there will be a service that will call the Bank and
- notify the Mpact "Cooridinator", which is in charge of the ATM department at
- said bank, and they will come to the machine, or send someone to the machine,
- or depending on the codes listed below, may not send anyone at all.
-
- THREE LETTER CODE ON ATM "OUT OF SERVICE":
-
- AAA -- The ATM is down by host command in response to a fault or a supply out
- status.*
-
- CCC -- The host computer is out of service.**
-
- DDD -- The ATM is not being polled due to a communications failure.
-
- EEE -- The ATM supply switch is on.*
-
- * -- EEE is displayed in the lower right-hand corner when the Supply switch
- is on. When the switch is turned off, AAA is displayed until the
- "go in service" command is received from the host.
-
- ** -- CCC can also be displayed if the ATM is not being polled. This occurs
- when polling stops during a customer transaction.
-
- Without going into to much detail, the following list which ranges from code
- #600 - #684, contains the codes that are reflected when a machine goes down,
- and you are forced to look at the stupid message, just look at the code at/near
- the bottom of the screen, and look down this list. The code will be like this:
-
- ---------------------------------------
- - -
- - -
- - ATM TEMPORARILY OUT OF SERVICE -
- - -
- - -
- - -
- - -
- - AAA xxx Stupid Msg. -
- ---------------------------------------
-
- The xxx is where the Following Number Codes reflect, I've copied this right out
- of the ATM Diagnostic Manual. Read the Codes, Jot some down, and YOU may Learn
- something, if not, well thats your problem isn't it?
-
- Message : 600 In Service/Atm Open
- Description: The ATM has returned to service after being in the Supply mode or
- a downline load has been completed following a power failure.
-
- Message : 601 Remote Load
- Description: The Power to the ATM is being restored after a power outage. A
- downline load is in progress.
-
- Message : 602 Alarm
- Description: The ATM should not send an alarm message to the host computer.
- Either the burglar alarm interface or the ATM's micro-processor
- is malfunctioning.
-
- Message : 603 Suply Mode
- Description: The ATM has been set to the Supply mode. The Terminal owner
- has the ATM out of service for balancing, replensihing supplies or
- correcting fault conditions.
-
- Message : 604 Supervisory Mode
- Description: The ATM has been set to the Supervisory mode. The ATM maintenance
- personnel are monitoring the ATM. The terminal owner will be
- called for a service update if the ATM is in Supervisory mode
- longer than one hour.
-
- Message : 606 Receipt Printer No Paper
- 607 Receipt Printer Failure
- Description: The receipt printer may be faulty, jammed or out of paper. The
- transaction is completed although the customer may NOT have
- received a receipt. The ATM is out of service.
-
- Message : 608 - Audit Printer No Paper
- 609 - Audi Printer Failure
- Description: The audit paper may be faulty, loadedincorrectly, jammed or out of
- paper. The customoer's transactions is completed but may not have
- been logged on the audit tape. The ATM is out of service.
-
- Message : 610 - Securomatic Error
- Description: The commercial depository has failed. The ATM will remain in
- service, but requests for bag deposits will be refused.
-
- Message : 611 - Dispenser No Cash
- Description: One of the dispensers is out of cash or there may be a problem
- w/ the picker mechanism. Additional status codes will be provided
- if all dispensers are out of cash
-
- Message : 612 - Dispenser Failed
- Description: A fault occurred on the ATM during a cash dispense. The
- Transaction was completed or reversed depending on whether the
- correct number of bills were dispensed. The ATM is out of service
-
- Message : 613- Delivery Drawer Error
- Description: The ATM could not detect cash in the delivery drawer after a
- dispense. This is nearly always caused by the bills dropping into
- the drawer at an angle where the sensors were not covered. The
- transaction was posted as completed and the ATM remains in service.
-
- Message : 614 - Depository Failed
- Description: The depository may be jammed or faulty and in some cases the
- tranaction may reverse. The ATM remains in service, but will
- refuse deposit and payment requests. On some ATM models, this
- message can indicate that a depository cassette has not been
- inserted.
-
- Message : 615 - Card Reader Failed
- Description: The card reader is jammed/faulty. The ATM is out of service.
-
- Message : 616 - Cash Left In Tray
- Description: During a cash dispense the ATM detected something already in the
- delivery tray. The delivery door will remain in the locked
- position. The current transaction is reversed and the amount is
- printed on the audit tape w/ the message "BANK CASH IN TRAY". This
- amount belongs to the terminal owner. Any additional cash will be
- credited by an adjusting entry to the customer who performed the
- last w/drawal transaction listed on the audit tape prior to the
- amount w/ themessage "BANK CASH IN TRAY". The ATM is out of
- service.
-
- Message : 618 - No Command Reply
- Description: The ATM did not reply to the last transaction command. The
- probable cause is a slow host response
-
- Message : 620 Reject Message
- Description: The ATM rejected a host command. If a remote load is in process,
- the load will be restarted.
-
- Message : 621 Money Trapped
- Description: If the ATM detects three successive w/drawals where dispensed
- bills could not be sensed in the delivery tray, the ATM is
- commanded out of service.
-
- Message : 622 Door Not Open
- Description: The delivery door was never opened by the customer or the door is
- faulty, causing the transaction to reverse. The ATM is out of
- service.
-
- Message : 623 Unable To Return Card
- Description: The card reader could not eject a card and it was forced into the
- capture bin. The ATM may or may not remain in service.
-
- Message : 624 Panel Reset
- Description: The battery backup of the ATM failed during a power failure
- causing inaccurate panel totals. The ATM is out of service.
-
- Message : 626 Depository Full
- Description: The depository cassette is full. The ATM remains in service but
- deposit and payment requests will be refused.
-
- Message : 627 Supervisory off
- Description: The Supervisory mode has been exited. The ATM maintenance
- personnel have completed the needed repairs.
-
- Message : 629 Maximum Card Read Error
- Description: This is an indication that 40 successive card read errors have
- occurred. The ATM may or may NOT remain in service.
-
- Message : 630 Bill Count Warning
- Description: The ATM has dispensed an undetermined number of bills causing the
- ATM to go out of service. The bill conditin may be inadequate.
-
- Message : 631 Dispenser 1 Divert Full
- 632 Dispenser 2 Divert Full
- Description: The specified divert cassette is full and the ATM is out of
- service.
-
- Message : 633 Dispenser 1 Bill Supply Low
- 634 Dispenser 2 Bill Supply Low
- Description: The ATM cash supply in the specified dispenser is low. This is
- advisory only. The transaction was completed and the ATM remains
- in service.
-
- Message : 635 Dispenser 1 Failed
- 636 Dispenser 2 Failed
- Description: An unrecoverable fault has occurred on the specified dispenser
- which is out of srevice, but dispensing continues from the
- remaining dispenser.
-
- Message : 637 Dispenser 1 Warning
- 638 Dispenser 2 Warning
- Description: A recoverable fault has occurred on the specified dispenser and
- the ATM remains in service.
-
- Message : 639 Dispenser 1 No Cash
- 640 Dispenser 2 No Cash
- Description: One of the dispensers is either out of cash orunable to dispense
- due to a jammed bill or a faulty picker mechanism. Dispensing
- continues from the remaining side. The ATM may/may not be out of
- service.
-
- Message : 641 All Dispensers Down
- Description: All dispensers in the ATM have failed. The ATM is out of service
- resulting from one or more fault messages.
-
- Message : 642 Door Open Dispense
- Description: The delivery door was detected open during a dispense. the
- transaction was reversed and the ATM is out of service.
-
- Message : 644 Cycle Errors
- Description: The motor which drives the dispenser and depository has not
- cycled properly. This message follows a dispense fault message.
- The ATM is out of service.
-
- Message : 646 Micro Processor Failed
- Description: The ATM microcomputer has failed and the ATM is out of service.
-
- Message : 647 Display Failed
- Description: The plasma display has failed and the ATM is out of service.
-
- Message : 649 Des Decryption Error ( DIEBOLD, LEFEBURE, AND NCR )
- Description: Suspected Pin key difference between ATM and host. The ATM will
- display a "Welcome" screen; however, transactions will not be
- completed.
-
- Message : 649 Des Decryption Error ( Docutel )
- Description: Same as Above
-
- Message : 653 MAC REJECT 1 ( DIEBOLD, LeFEBURE, and NCR )
- Desription : The ATM and host are using different MAC keys. The ATM is out of
- service.
-
- Message : 654 MAC REJECT 2 ( DIEBOLD, LeFEBURE, and NCR )
- Description: Time out messages and replies are out of steop due to queuing
- while RBS was out of service. The Current Transactin can not be
- completed.
-
- Message : 656 Remote Load End
- Description: Completion of a Remote load has been achieved.
-
- Message : 657 Supply Off
- Description: The Supply mode has been exited. All fault conditions have been
- cleared at the host computer level.
-
- Message : 658 Outer Terminal Door Alarm
- Description: The Door Has Been opened.
-
- Message : 659 Anti Ambush Activate
- Description: The Operator has triggered an alarm while opening the ATM chest.
-
- Message : 660 Chest Door Open
- Description: This alarm will normally occur when the ATM is in the supply
- mode.
-
- Message : 661 Burglary Alarm
- Description: The ATM burglary alarm has been set off indicating a burglary is
- in process.
-
- Message : 662 One Additional Bill
- Description: An extra bill was dispensed which the diverter could not
- intercept. The ATM is out of service.
-
- Message : 663 Unsolicited Bill
- Description: A dispenser fault has occurred indicating a bill was detected at
- the trail sensor during the two-second start up for the high or
- low side dispenser. The ATM is out of service.
-
- Message : 664 Wrong Side Dispense
- Description: A dispenser fault occurred detecting the low denomination bill
- sensor blocked during the dispensing of high denomination bills.
- The ATM is out of service. ANY CASH FOUND BELONGS TO THE
- TERMINAL OWNER.
-
- Message : 665 Bill Sensors Low
- Description: A dispenser fault occurred indicating the low voltage of an
- unblocked bill sensor. the ATM is out of service. ANY CASH FOUND
- BELONGS TO THE TERMINAL OWNER.
-
- Message : 666 Divertor Fault
- Description: A fault has occurred w/ the diverter mechanism. The ATM is out
- of service.
-
- Message : 667 Misadjusted Double Detect
- Description: A fault has occurred where too many diverts were attempted during
- a high denomination dispense, or on a "long bill" if a "double
- bill" was detected too many times for a given bill width. The ATM
- is out of service.
-
- Message : 668 Long Bill
- Description: A fault occurred indicating the mesasured bill width is too long
- for the bill to be a sing bill or only to overlapped bills. The
- ATM is out of service.
-
- Message : 669 JAM
- Description: This is an indication there is a bill blocking the high or low
- denomination bill sensor. The ATM is out of service.
-
- Message : 670 Lead/No Trail
- Description: This is an indication there is a bill blocking the high or low
- denomination lead bill sensor, but not the trail sensor or vice
- versa.
-
- Message : 671 Sensor Not Blocked After Dispense
- Description: The money dispensed from the high/low or low side failed to block
- the appropriate bill sensor. The atm is out of service. Any cash
- found belongs to the terminal owner.
-
- Message : 672 Exit Fault Sense
- Description: The maximum unsuccessful consecutive attempts to divert a bill
- has occurred. The ATM is out of service.
-
- Message : 674 Dispenser 3 Divert Full
- : 675 Dispenser 4 Divert Full
- Description: The specified divert cassette is full. The ATM is out of
- service. An unusually large number of bills are being diverted.
- The bill condition may be inadequate or the dispenser may need
- servicing.
-
- Message : 676 Dispenser 3 Bill Supply Low
- : 677 Dispenser 4 Bill Supply Low
- Description: The ATM cash supply in the specified dispenser is low. This is
- advisory only. The transaction was completed and the ATM remains
- in service.
-
- Message : 678 Dispenser 3 Failed
- : 679 Dispenser 4 Failed
- Description: An unrecoverable fault has occurred on the specified dispenser
- which is out of service, but dispensing continues from the
- remaining dispenser.
-
- Message : 680 Dispenser 3 Warning
- : 681 Dispenser 4 Warning
- Description: A recoverable fault has occurred on the specified dispenser side
- and the ATM remains in service.
-
- Message : 682 Docutel Fitt Reject
- Description: Possible communication error. The ATM is out of service
-
- Message : 683 Docutel Key Change Message Reject
- Description: The ATM has rejected a key change message. For the 2300/2380,
- this normally occurs if the ATM operator exits the Supply mode too
- quickly. The ATM is out of service.
-
- Message : 684 3 Consecutively Captured Cards
- : 685 5 Consecutively Captured Cards
- Description: The ATM has captured the specified number of cards. The
- keyboard/keypad may be faulty. The ATM is out of service.
-
-
- Well that is it, now if you EVER are at an ATM machine and you see the
- Temporarily Out Of Service, just scan for the Triple Letter/Triple # code and
- you'll be more educated, probably, than the person that will eventually show
- up to fix the problem.
-
-
- Recognition To Some Friends:
-
- Judge Dredd: "Someone's Gonna Die Today"
- Lord Kalkin: "Hey Got, I have More Gfiles For Ya"
- Chester The M0lester: "We both value Information quite a bit don't we?"
-
-
- N.I.A. - Ignorance, There's No Excuse.
- Founded By: Guardian Of Time/Judge Dredd.
-
- [OTHER WORLD BBS]
-
-
-
-