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- From: GREEN@WILMA.WHARTON.UPENN.EDU (Scott D. Green)
- Newsgroups: comp.dcom.telecom
- Subject: USA Today Bills For Those 'Free' Calls We Made!
- Organization: TELECOM Digest
-
- Remember back in September/October when {USA Today} was having
- "network problems" on its 900-555-5555 line so that it was accessible
- via 800-555-5555? Remember how we speculated what, if anything, would
- happen with the charges? Wonder no more!
-
- I just received my November bill with the calls detailed as "USA Today
- 900-555-5555" at $.95 per minute. *And* I have 900 blocking on my
- line!
-
- Luckily, AT&T provides the billing, so I called 800-222-0300 and spoke
- with Barbara there who was somewhat surprised by my story. She was
- very cooperative and agreed to remove the charges ("one time only") if
- I agreed to call Bell of PA to verify the blocking. She also offered
- some interesting advice: 900 blocking should be requested for both
- outgoing *and* incoming calls! I asked her what that was all about,
- since I don't operate a 900 number. She told me that incoming
- blocking would prevent an IP from converting a non-900 call to them
- into a 900 charge on my bill. This I had never heard about. Is
- anyone else familiar with this kind of sleazy operation?
-
- What about the ethics of this situation? After all, we discussed, at
- length, the fact that the recording on 800-555-5555 clearly stated
- that the service cost $.95 per minute. Despite that notice, I (and I
- assume others) knowingly used that service, firm in our technological
- belief that our dialling "800" instead of "900" superceded the terms
- stated to us. {USA Today}, having fulfilled its IP responsibility by
- clearly stating the cost of the service, used its technological
- prerogative to gather the ANI data on the 800 number in order to
- recover that which was due them.
-
- Having already claimed my credit, I stand by the "800 Protection"
- viewpoint, but to me it doesn't seem that {USA Today} is entirely in
- the wrong here.
-
-
- scott
-
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