The 2.2 million users of Intel's faulty Pentium chip can begin the process of getting replacements today, but many may not want to, experts say.
Intel agreed to replace the Pentiums, costing $383 to $935, after public outcry forced a change in the policy of giving new chips only to users who would be affected by the flaw.
The controversy over the flaw - which can cause errors in intense, sophisticated math calculations - has "taken on a life of its own," Intel CEO Andrew Grove said Tuesday.
Intel is running ads in newspapers today apologizing to customers and offering the replacement chips.
"We want there to be no doubt that we stand behind this product," Grove said.
Most home PC owners may not want to replace their chips, says PC Magazine's Jim Galley. The flaw should never affect them. But most business users probably will ask for replacements.
Intel's replacement policy:
-- Customers should call 1-800-628-8686. The new chip will be sent within 60 days.
-- Intel will require a credit card number before sending a new chip. If you don't return the old chip, you'll be charged.
-- A technician, by phone, will guide users who wish to replace the chip themselves. Other users can go to service centers and have a professional replace the chip. Intel will pay.
-- The offer stays in effect for the life of a PC.
