Labels:text | screenshot | graphic design | diagram OCR: at the beginning of fiscal 1993, was established to nt contact for all pre and post-sales product support reduction in service turnaround time due to producti Department, which handles, among others, customer ahead of the pack through customer satisfaction. oved into one location with the Customer Care Centre stem continued with telecommunications ing the use of fibre optic cable, Local Area Networks Consumer Servic ns and an international long distance network. o its customers, areas such as National Accounts are Je (EDI), a key to future information transfer, From entre 7 days Activity 1536 l=10,600 calls to 4.6 days 992 3.32 93/94 Target - 3 days AX 93 Parts Referral Ind. Referral Product Info. Project 2000 Cu e MELCA Head Office switchboard andles over 6,000 incoming and itgoing calls per day S QOOSV ........ ........ Enviro Card For the Facility side of HR&A there was the Environmental Committee. The Committee is Customer Care driven and was one of the outcomes of the HR&A er Customer survey. Over the past year, EnviroFax, EnviroPolicy, Environmentally Yours, EnviroCard th at MELCA and in and EnviroAudit are important dustrial battery achievements R e average number for this ere able to reduce committee. rt, meet delivery A f t customer needs
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