Labels:text | map | screenshot | diagram | line | electric blue OCR: FINISH Instead of solving a client's problem, you passed the buck. You tried to shake a client You went off so you home without could go on finishing your lunch. Move paperwork. back 3 spaces. You left You greeted a client on each client C hold for with a smile 5 minutes. on a busy day. You were rude and abrupt to a client who You answered didn't quite your phone understand within 3 what you meant. rings. You transferred a client to the right person. Move forward 3 spaces. START You took extra trouble to answer a client's query, You phoned even though a client back it wasn't the same day your job. as promised.
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