Thank you for trying the Customer-One market support and interaction system.
You will be able to use this Windows front-end program to access the Workgroup Systems Customer-One service. Once connected you will be able experiment with the system and see exactly what Customer-One can do.
There are many different on-line services available today, but not many that allow you to dynamically interact with the service. Following is a brief list of functions you will be able to use once connected to Customer-One:
E-Mail
Folders
Help Desk
News
Knowledge Base
Conference
Custom Forms
There is additional information regarding these functions later. But for now, how do you connect?
CONTACTING WORKGROUP SYSTEMS
============================
Should you have any technical or sales related questions, write or call:
Workgroup Systems
P O BOX 1968
KELVIN 2054
011-804 1014
011-804 1630 Fax
011-804 1623 Data
Office hours are 8:00am - 5:00pm Mondays - Fridays.
Data line is available 24 hours a day (except when down for maintenance)
INCLUDED ON THIS DISK
=====================
Included on this disk are the following files:
CUST1.EXE - Main Customer-One windows program
C1.HLP - Customer-One help file
BMPLIB.DLL - Customer-One Graphics library
C1COM.DLL - Customer-One modem dll
C1TCP.DLL - Customer-One tcp/ip dll
USERFRM.DLL - Custom form to connect to Workgroup Systems
CTL3D.DLL - 3D Control dynamic link library
C1.INI - Initialization file for Customer-One
WGS.SFN - Modem script file to connect to Workgroup Systems
READ.ME - This file.
The disk you have received is a DS/HD disk and you will need a high capacity drive to read the files.
CUSTOMER-ONE
===========================
The Customer-One Windows software program was tested on Windows 3.1x, Windows for Workgroups 3.1x, Microsoft Windows NT version 3.1x and found to be stable. However Customer-One has not been tested on the OS/2 2.x Operating System.
UPGRADING CUSTOMER-ONE
======================
New versions of the Customer-One front-end programs (Windows) will be made available periodically on the Workgroup Systems Customer-One service.
These files will be located in the Customer-One folders section or can be retrieved by downloading the front-end from Workgroup Systems by dialing in using a terminal emulator such as Windows Terminal.
The Customer-One front-end interface is freely available to users who wish to explore the Customer-One system. Either contact the Workgroup Systems office for a copy, or dial in (by modem) to the Workgroup Systems Customer-One data line at 011-804 1623. Use a standard communications program (such as Windows Terminal program) -- that supports XModem file transfers -- to download the Customer-One front-end. Once connected, follow the on screen instructions to download the self-extracting front-end and connect to Workgroup Systems
SYSTEM REQUIREMENTS
===================
Following are the recommended minimum requirements to run Customer-One:
* Minimum of 4 MB RAM.
* Minimum of 2 MB hard disk space.
* Microsoft Windows 3.1 (or later).
* A mouse or similar pointing device is recommended, but is not a requirement.
* A Hayes-compatible modem or a TCP/IP PPP connection to an Internet access provider.
STARTING CUSTOMER-ONE FOR THE FIRST TIME
========================================
1> The first time you start Customer-One, you will be prompted with a dialog window stating that no "default service" is set as "no services are available". This is ok as you cannot set a default service until after you first logon.
2> An empty "Available Services" window will then open. Press the Cancel key to close this window.
3> Your will now be prompted with an empty Connection window.
4> Open the settings portion of the window by pressing the Settings... button.
5> Press the New button to create a new service.
6> Enter the following details to connect to create a service setting to connect to Workgroup Systems using a modem:
Field Setting
----- -------
Service Name: WGS Modem
Connectivity Type: Modem
Port: COM1 (the port your modem is connect to)
BaudRate: 9600 (the speed of your modem - maximum 19200)
Script File Name: wgs.sfn (more about this later)
DataBits: 8
StopBits: 1
Parity: None
Login ID: GUEST (change this when you have your login ID)
Password: PASSWORD
If you are using the Internet access, you will use the following parameters :
Field Setting
----- -------
Service Name: WGS TCP
Connectivity Type: Tcp
Connection Parameter : 196.11.117.223
Login ID: GUEST (change this when you have your login ID)
Password: PASSWORD
7> When complete, press the Save button and the new service will be displayed in the Available Services list.
8> Edit the bts.sfn file (if necessary) as described in the "SETTING UP THE SCRIPT FILE" section.
9> When everything is complete, press the Logon button to connect. Once you have connected, the "Logged on successfully" message will be displayed in the status bar (which is located in the bottom left-hand corner of the Customer-One window).
10> If logon was successful, go to the 'View' menu and choose the 'Guest Registration' menu item. A registration form appears wherein you should fill in all the required details and press the Register button. The Customer-One server will set you up as a user and allocate you a unique ID and password which will appear at the bottom of the form.
You should then log off from the Server and log back on with the newly allocated login ID and password.
SETTING A DEFAULT SERVICE
=========================
Once you have connected, you can set up a default service. This can be accomplished while either on- or off-line. Select the menu item Options and Default Service. Select the item "Workgroup Systems". You will now be able to create items off-line for later transmission.
ON-LINE HELP
============
Included with this pre-release is a help file called C1.HLP. Press F1 from any screen to get immediate context-sensitive help.
EDITING THE SCRIPT FILES
========================
The script file can be edited via the Settings window. Customer-One assumes you have Windows notepad installed on your computer.
To edit the default script file supplied on this disk, open the Connection window (as described above) and select the bts.sfn file from the Script File Name field.
Press the Edit Script button to open the file. The following information should be displayed:
