Black Box 4/BlackBox.cdr/os2/ps2v49-1.arj/PS2A_GEN.INF

OS/2 Help File | 1992-03-13 | 130.2 KB | 3,508 lines

ΓòÉΓòÉΓòÉ 1. About PS/2 Assistant ΓöÇ Tutorial ΓòÉΓòÉΓòÉ

                   IBM PS/2 General Information Assistant (TM)
     Developed by Mark T. Chapman, IBM National Support Center, Atlanta, GA.
        VM ID: DAYVM2(MCHAPMAN)ΓöÇΓöÇTie Line: 269-6432ΓöÇΓöÇProdigy ID: JPJS05A
                    Copyright (C) IBM Corporation, 1989-1992.

OVERVIEW

There are many sources of information available from IBM, including
announcement letters, service manuals, programming and technical reference
manuals, how-to "cookbooks," electronic bulletin boards (both public and
IBM-use only), and others.  The IBM PS/2 Assistant is an attempt to bring much
disparate and often difficult to find information together into one easy-to-use
"electronic book."

The IBM PS/2 Assistant is an online help tool composed of PS/2 and OS/2-related
marketing, service, technical and general information.  The books include the:

  1. IBM PS/2 Marketing Assistant (filename PS2A_MKT.INF), including:

    o IBM hardware and software pricing and part number information,
    o Promotional and upgrade information,
    o IBM publication ordering information,
    o Marketing Qs & As, and more.

  2. IBM PS/2 Service Assistant (PS2A_SVC.INF), including:

    o Hardware and OS/2 error code information
    o DOS and OS/2 CSD information
    o Hardware and software service tips and Qs & As, and more.

  3. IBM PS/2 Technical Assistant (PS2A_TEC.INF), including:

    o Tutorials on Micro Channel Advantages, and Expanded vs. Extended Memory,
    o Hardware and software Technical tips and Qs & As, and more.

  4. IBM PS/2 Technical Specifications Assistant (PS2A_TSP.INF), including:

    o Lengthy technical specifications documents for every PS/2 system and
      display, past and present.

  5. IBM PS/2 General Information Assistant (PS2A_GEN.INF), including:

    o IBM and non-IBM telephone numbers
    o Acronym and abbreviation list, and more.

 The reason for having a number of different books instead of just one large
 one is two-fold.  First, there is so much information provided that it might
 be awkward to use, and would take longer to search through than smaller books.
 And second, by dividing up all of this information into related subject
 matter, those who don't need certain categories of information (such as
 service tips, for example), can delete entire books to save disk space.
 Besides, these files may be logically linked together and viewed or searched
 as one large book, at your preference.  (This procedure is explained in the
 accompanying PS2ASST.TXT file.)  For convenience, the files will be
 collectively called the "PS/2 Assistant" throughout the rest of this document.

 Not only is the information more "centrally located" this way than distributed
 across all the individual documents, but due to its electronic nature, the
 specific information you seek can be found more quickly and easily.  The
 source information is compiled into binary files that take roughly half as
 much disk space as ASCII files would.  And since the compiler also creates a
 "data dictionary" of all words and numbers anywhere in the files, all
 occurrences can be found and displayed on-screen in only a few seconds via the
 search facility provided.  In addition, hypertext links (hyperlinks) allow you
 to jump from section to section within a book without ever having to return to
 the Table of Contents.  Hyperlinks are also used to display popup footnote
 windows at the point of the footnote reference, rather than making you have to
 scroll down to the bottom of a page, or the end of a chapter, to find the
 footnoted information.

 The PS/2 Assistant is created by compiling a scripted ASCII text file, using
 the Information Presentation Facility (IPF) Tag Language and Compiler.  They
 are included in the OS/2 V1.2 and 1.3 Programming Tools and Information
 toolkits (P/Ns 6024929 or 85F1671).  The PS/2 Assistant requires OS/2 1.2 (or
 later) to operate, because it uses the OS/2 VIEW.EXE command to access the
 files.  This is the same command used to display the online OS/2 Command
 Reference.  Since both files were created with the same compiler, and are
 displayed by the same command, they look and act very much alike.  So if you
 know how to use one, you also know how to use the other.

 Note:  The PS/2 Assistant was tested, and does work, across an OS/2 LAN Server
 V1.2 or 1.3 network, relieving the need for disk space on the requester, not
 to mention not having to keep all those requesters updated with the latest
 versions of the PS/2 Assistant books. (For instructions on Setting Up an OS/2
 LAN Server to Share online Books, see the document by the same name in the
 Networking Tips section of the PS/2 Technical Assistant.)

 HOW TO USE THE PS/2 ASSISTANT

 Before you begin to use this tool, it is helpful to understand how to:

 o Expand the Contents to see all available topics
 o Obtain additional information for a highlighted word or phrase
 o Use action bar choices.

 How to use the Table of Contents
 When the Contents window first appears, some topics have a plus (+) sign
 beside them.  The plus sign indicates that additional topics are available.

 To expand the Contents if you are using a mouse, click on the plus sign.  If
 you are using the keyboard, use the Up or Down Arrow key to highlight the
 topic, and press the plus (+) key. For example, PS/2 Part Number / Pricing /
 Availability List has a plus sign beside it.  To see the complete list of Part
 Numbers, etc, click on the plus sign or highlight that topic and press the
 plus (+) key.

 To view a topic, double-click on the topic (or press the Up or Down Arrow key
 to highlight the topic, and then press the Enter key).

 Note:  To exit from any panel (window), including this one, simply press the
 ESC key, or double-click on the icon to the left of the panel title bar (NOT
 the one to the left of the PS/2 Assistant title bar, or you will close the
 PS/2 Assistant). This will return you to the point from which you entered the
 panel (either the Table Of Contents or another panel).  This may be done a
 number of times in succession to step back through layers of panels, or until
 the TOC is reached.

 How to obtain additional information
 After you select a topic, the information for that topic appears in a window.
 Words, phrases, or numbers highlighted like this  or  this indicate that
 additional information is available, either in the form of a footnote, or
 sometimes an entire section.  Hyperlinks are used in some areas to help you
 jump from one section of a document directly to another, without having to
 return to a menu. (If you don't find this color to be easily identifiable as a
 hyperlink, you may change the color, as described below.)  Use the mouse, or
 Tab and Enter keys, to move between all the hyperlinks within a document.  For
 example:

 Certain words in the following section are highlighted in this way.  If you
 are using a mouse, double-click on the highlighted words.  If you are using a
 keyboard, press the Tab key to move from one highlighted word to the next, (or
 Shift-Tab to backup) and then press the Enter key.  Additional information
 will appear in a pop-up window.

 Note:  The windows that pop up when you double-click on a hypertext link are
 sizable.  Simply drag the sides or corners of the windows to the desired size
 and shape, just as you would any other PM window.

 Note:  Headings are assigned the color red throughout the PS/2 Assistant. The
 Change Bars (|), which indicate additions or revisions since the last release
 of the PS/2 Assistant, are also highlighted in red to make them easier to
 find.  (All other colors are as set by your OS/2 Control Panel selections.  If
 a color, or combination of colors, is not to your liking, you may change them
 to something more pleasing. The operative choices are:  Help Text, Help
 Background, and Help Highlight.)

 Tip:  An easy way to find ALL changes since the last version is to Search for
 the Change Bar character (|).  This can be typed by holding the Shift key
 while typing the backslash key.

 How to use the Action Bar options
 A number of choices are available for managing information presented in the
 PS/2 Assistant.  If you want to see more information about these choices,
 click on the name of the choice (or press the Tab key to move to the choice
 and press Enter).

 Help
       Provides online help panels for using the Help facility.

 Bookmark
       Allows you to set a placeholder so you can retrieve information of
       interest to you. (This choice is available from the Services pull-down.)

 Search
       Allows you to find occurrences of a word or phrase in the current topic,
       selected topics, or all topics. (This choice is available from the
       Services pull-down.)

 Print
       Allows you to print one or more topics. (This choice is available from
       the Services pull-down.)

 Copy
       Allows you to copy a topic you are viewing to a file you can edit. (This
       choice is available from the Services pull-down.)

 Options
       Allows you to change the way your Contents is displayed.

 To see the PS/2 Assistant Disclaimer and Trademark Information, select:

                             Disclaimers & Trademarks


ΓòÉΓòÉΓòÉ 1.1. Disclaimer & Trademark Info ΓòÉΓòÉΓòÉ

To return to the About PS/2 Assistant section, select:

                              About PS/2 Assistant

* * * * * * * DISCLAIMER OF LIABILITY * * * * * * *

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS"
WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.  THE EVALUATION AND USE OF THIS INFORMATION IS A CUSTOMER
RESPONSIBILITY.  IN NO EVENT WILL IBM BE LIABLE FOR ANY DAMAGES, INCLUDING ANY
LOST PROFITS, LOST SAVINGS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING FROM THE USE OR INABILITY TO USE ANY OF THE INFORMATION PROVIDED HEREIN
EVEN IF IBM HAS BEEN ADVISED OF DAMAGES IN ADVANCE.  SOME STATES DO NOT ALLOW
THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

It is possible that this material contains references to, or information about,
IBM products, programs, or services that are not announced or available in
every country in which IBM operates.  Such references or information must not
be construed to mean that IBM intends to announce or make available such
products, programs, or services in any country in which they are not currently
announced or available.  The information herein is intended for use only in the
United States, notwithstanding there may be many similarities between products
marketed worldwide.

Any reference to an IBM product in this document is not intended to state or
imply that only IBM's product may be used.  Any functionally equivalent product
may be used instead, provided that use is in accordance with the manufacturer's
guidelines for that product.

Prices and specifications are subject to change at any time without notice.
Prices are provided for information purposes only, and shall not limit in any
way the remarketers' ability to set their own prices for IBM products.

The contents of this online book are copyrighted by International Machines
Corporation.

                     * * * * * * * TRADEMARKS * * * * * * *

The following trademarks apply to all online information:

 o 1-2-3, Agenda, Freelance, Magellan, Notes, and Lotus are registered
   trademarks of Lotus Development Corporation.
 o 1-2-3/G and Symphony are trademarks of Lotus Development Corporation.
 o 386 MAX, 386 MAX Professional, and Qualitas are trademarks of Qualitas,
   Incorporated.
 o 3+ Open and 3Com are trademarks of 3Com Corporation.
 o 80286, 80386, 80486, and i486 are trademarks of Intel Corporation.
 o Adobe Type Manager and ATM are registered trademarks of Adobe Systems,
   Incorporated.
 o ActionMedia and DVI are trademarks of Intel Corporation.
 o AIX is a Registered trademark of International Business Machines
   Corporation.
 o AIXwindows is a trademark of International Business Machines Corporation.
 o Aldus and Pagemaker are registered trademarks of Aldus Corporation.
 o Apple is a registered trademark of Apple Computer, Incorporated.
 o AppleTalk is a trademark of Apple Computer, Incorporated.
 o Application System/400 and AS/400 are registered trademarks of International
   Business Machines Corporation.
 o Ashton-Tate is a registered trademark of Ashton-Tate.
 o AT&T is a registered trademark of American Telephone and Telegraph.
 o Audio Visual Connection is a trademark of International Business Machines
   Corporation.
 o Audio-Technica is a registered trademark of Audio-Technica, U.S.,
   Incorporated.
 o AutoCAD and AutoSketch are registered trademarks of Autodesk, Incorporated.
 o BASIC/2, C/2, COBOL/2, FORTRAN/2, Macro Assembler/2, and Pascal/2 are
   trademarks of International Business Machines Corporation.
 o BookManager is a trademark of International Business Machines Corporation.
 o CATIA is a trademark of Dassault Systemes
 o Chargecard is a trademark of All Computers, Incorporated.
 o COBOL/2, COBOL/2 Workbench, and Micro Focus are trademarks of Micro Focus.
 o Compaq is a registered trademark of Compaq Computer Corporation.
 o Current is a trademark of International Business Machines Corporation.
 o D40CHK is a trademark of Dialogic Corporation.
 o dBASE II is a trademark of Ashton-Tate.
 o dBASE III, dBASE III Plus, and dBASE IV are registered trademarks of
   Ashton-Tate.
 o DEC VT220/VT100/VT52 are trademarks of Digital Equipment Corporation.
 o DeScribe is a trademark of DeScribe, Incorporated.
 o Diablo is a trademark of Xerox Corporation.
 o Diconix is a trademark of Eastman Kodak Corporation.
 o DIF is a registered trademark of Lotus Development Corporation.
 o Digital Research is a registered trademark of Digital Research,
   Incorporated.
 o DiscoverEducation is a trademark of International Business Machines
   Corporation.
 o DisplayWrite is a registered trademark of International Business Machines
   Corporation.
 o DOS Merge is a trademark of International Business Machines Corporation.
 o DOS Server/AADU is a trademark of International Business Machines
   Corporation.
 o DXF is a registered trademark of AutoDesk Incorporated.
 o EASEL is a registered trademark of Easel Corporation.
 o Epson is a registered trademark of Seiko Epson Corporation.
 o Etherand is a trademark of International Business Machines Corporation.
 o Ethernet is a registered trademark of Xerox Corporation.
 o Excelsior is a registered trademark of Excelsior Software, Incorporated.
 o Express Publisher is a trademark of Power Up Software Corporation.
 o GDDM is a trademark of International Business Machines Corporation.
 o GEM and GEM/3 are trademarks of Digital Research, Incorporated.
 o Harvard is a trademark of Software Publishing Corporation.
 o Hayes is a registered trademark of Hayes Microcomputer Products,
   Incorporated.
 o HP is a trademark of Hewlett-Packard Corporation.
 o HPGL and Hewlett-Packard are registered trademarks of Hewlett-Packard
   Corporation.
 o IBM is a registered trademark of International Business Machines
   Corporation.
 o ImagEdit is a trademark of International Business Machines Corporation.
 o Independence Series is a trademark of International Business Machines
   Corporation.
 o InfoWindow is a trademark of International Business Machines Corporation.
 o Intel is a trademark of Intel Corporation.
 o LANSchool is a trademark of Lan Fan Technologies, Incorporated.
 o LapStation is a trademark of Axonix Corporation.
 o LaserJet and LaserJet Plus are registered trademarks of Hewlett-Packard
   Corporation.
 o Lattice is a trademark of Lattice, Incorporated.
 o Lexmark is a trademark of Lexmark International, Incorporated.
 o LinkWay is a trademark of International Business Machines Corporation.
 o M-Motion Video Adapter/A is a trademark of International Business Machines
   Corporation.
 o Micro Channel is a trademark of International Business Machines Corporation.
 o Microsoft is a registered trademark of Microsoft, Incorporated.
 o Motif is a trademark of the Open Systems Foundation.
 o MS-DOS is a registered trademark of Microsoft Corporation.
 o MultiView is a trademark of JSB Computer Systems Limited.
 o Network File System and NFS are trademarks of Sun Microsystems,
   Incorporated.
 o NextStep is a trademark of NeXT, Incorporated.
 o Netware, Advanced Netware, Novell, and SFT are trademarks of Novell,
   Incorporated.
 o NFS is a registered trademark of Sun Microsystems, Incorporated.
 o NTI is a registered trademark of Northern Telecom International.
 o OfficeVision is a trademark of International Business Machines Corporation.
 o Operating System/2 and OS/2 are registered trademarks of International
   Business Machines Corporation.
 o Operating System/400 and OS/400 are trademarks of International Business
   Machines Corporation.
 o ORACLE is a registered trademark of Oracle Corporation.
 o PageMaker is a registered trademark of Aldus Corporation.
 o PageScanner is a trademark of International Business Machines Corporation.
 o Paradox is a registered trademark of Borland International, Incorporated.
 o PC Mouse is a trademark of Mouse Systems Corporation.
 o PC-MOS is a trademark of The Software Link.
 o PCjr is a trademark of International Business Machines Corporation.
 o PCradio is a trademark of International Business Machines Corporation.
 o Personal Computer AT and AT are registered trademarks of International
   Business Machines Corporation.
 o Personal Computer XT and PC XT are trademarks of International Business
   Machines Corporation.
 o Personal Computer XT Model 286 is a trademark of International Business
   Machines Corporation.
 o Personal Decision Series is a trademark of International Business Machines
   Corporation.
 o Personal System/1 and PS/1 are trademarks of International Business Machines
   Corporation.
 o Personal System/2 and PS/2 are registered trademarks of International
   Business Machines Corporation.
 o Platinum is a registered trademark of Advanced Business Microsystems,
   Incorporated.
 o PostScript, Encapsulated PostScript, and EPS are registered trademarks of
   Adobe Systems.
 o PRODIGY is a registered service mark and trademark of Prodigy Services
   Company.
 o PROFS is a registered trademark of International Business Machines
   Corporation.
 o Proprinter is a trademark of International Business Machines Corporation.
 o PS/2 Assistant, PS/2 General Info Assistant, PS/2 Marketing Assistant, PS/2
   Service Assistant, and PS/2 Technical Assistant are trademarks of
   International Business Machines Corporation.
 o Query Management Facility is a trademark of International Business Machines
   Corporation.
 o Quickwriter is a registered trademark of International Business Machines
   Corporation.
 o Quietwriter is a registered trademark of International Business Machines
   Corporation.
 o R:BASE and Microrim are registered trademarks of Microrim, Incorporated.
 o RISC System/6000 and RS/6000 are trademarks of International Business
   Machines Corporation.
 o RPG II Application Platform is a trademark of International Business
   Machines Corporation.
 o Scanmaster is a trademark of Howtek, Incorporated.
 o SCO is a trademark of Santa Cruz Operations, Incorporated.
 o Screen Reader is a trademark of International Business Machines Corporation.
 o SpeechViewer is a trademark of International Business Machines Corporation.
 o Storyboard is a trademark of International Business Machines Corporation.
 o SYLK is a trademark of Microsoft Corporation.
 o Symphony is a registered trademark of Lotus Development Corporation.
 o System Application Architecture and SAA are trademarks of International
   Business Machines Corporation.
 o System V is a trademark of AT&T.
 o System/370 is a trademark of International Business Machines Corporation.
 o Times Roman, Helvetica, Palatino, and Optima are trademarks of Linotype AG
   and/or its subsidiaries.
 o Ultimedia is a trademark of International Business Machines Corporation.
 o UNIX is a registered trademark of UNIX System Laboratories, Incorporated.
 o Vines is a registered trademark of Banyan Systems, Incorporated.
 o Windows and Microsoft are registered trademarks of Microsoft Corporation.
 o WordPerfect is a registered trademark of WordPerfect Corporation.
 o WordStar is a registered trademark of WordStar International Corporation.
 o XENIX is a registered trademark of Microsoft Corporation.
 o Xircom is a trademark of Xircom, Incorporated.


ΓòÉΓòÉΓòÉ 2.  ΓöÇ History of Changes ΓöÇ  ΓòÉΓòÉΓòÉ

The purpose of this section is to reflect the development of the IBM PS/2
Assistant over time.  The enhancements of each version of the Assistant are
listed below in reverse chronological order.  Major changes are followed by
minor changes. In order to minimize the size of this section, details of the
minor changes are shown for just the three newest releases.  Earlier versions,
in another section, include descriptions of the major changes only.

Tip  An easy way to find ALL changes since the last version is to Search for
the Change Bar character (|) from the Table of Contents.  This can be typed by
holding the Shift key while typing the backslash key.

            ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ  HISTORY  ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ

CHANGES IN 49TH EDITIONΓöÇΓöÇ03/13/92

 MAJOR CHANGES:

    o Added OS/2 2.0 Qs & As section to Technical Assistant

 MINOR CHANGES:

  PS/2 GENERAL INFO ASSISTANT

 IBM Voice Phone Numbers section:

    o Renamed 1 phone number

 IBM Non-Voice Phone Numbers section:

    o Changed 1 phone number

 Non-IBM Phone Numbers section:

    o Added 1 phone number

 OS/2-Related BBSes section:

    o Added 3 BBS phone numbers
    o Added City/State information to 11 phone numbers

 Business Partner Education section:

    o Removed obsolete information

 FTN Broadcasts and Tapes section:

    o Added 3 FTN broadcasts

  PS/2 MARKETING ASSISTANT

 Operating Systems & Apps Part Number/Price List section:

    o Added announcement information for Japanese OS/2 EE 1.3
    o Changed description for DDCS/2
    o Corrected price for ES/2 additional licenses

 PS/1 & PS/2 Hardware Part Number/Price List section:

    o Moved Operating Systems & Apps Part Number/Price List, PS/1-PS/2 Hardware
      Part Number/Price List, and PS/2-OS/2-DOS-AIX Publications P/Ns info a
      new section, Part Numbers and Price Lists.
    o Reduced price of PS/1 Model C34
    o Changed description for PS/2 Floor Stand to include Model 56
    o Changed description of Model 56 to mention Japanese keyboard feature
    o Deleted redundant entries for Video Capture Adapter, ActionMedia II
      Display Adapter, and M-Motion Adapter in Video Product section (left them
      in Multimedia Products section with hyperlinks between the sections)
    o Changed descriptions of a number of adapters to include Model 56 or PS/1
      386SX
    o Added announcement information for Japanese keyboard feature

 PS/2-OS/2-AIX-DOS Publication P/Ns section:

    o Added 2 AIX PS/2 documents

 OS/2 Memory/Fixed Disk Requirements section:

    o Updated to reflect new PS/2 models

 AIX Memory/Fixed Disk Requirements section:

    o Updated to reflect new PS/2 models

  PS/2 SERVICE ASSISTANT

 POST/Diagnostic Error Codes section:

    o Added I999xxx error codes
    o "Cleaned up" all the improper capitalizations
    o updated some of the error codes to include additional causes for newer
      systems

 ADF File Cross-Reference section:

    o Added 1 ADF file

 Latest Reference Diskette Levels section:

    o Updated 3 Ref Disk versions

 Service Qs & As section:

    o Updated 1 PS/2 Q & A
    o Added 1 OS/2 Q & A

  PS/2 TECHNICAL ASSISTANT

 Technical Tips section:

    o Added Application Software Tips section
    o Added 1 Application Software Tip
    o Added 2 AIX PS/2 Tips
    o Added 2 Networking Tips
    o Moved PS/1 and PS/2 System BIOS Information document to PS/2 Tips section
    o Updated 1 PS/2 Tip
    o Moved OS/2 System Limits document to OS/2 Tips section
    o Corrected 1 OS/2 1.3 Tip
    o Updated 1 OS/2 1.3 Tip
    o Added 2 OS/2 2.0 Tips

 Technical Qs & As section:

    o Created OS/2 2.0 Q & A section
    o Updated 1 Networking Q & A
    o Added 1 Printer Q & A
    o Updated 2 OS/2 1.3 Q & A
    o Added 3 OS/2 1.3 Q & A
    o Added 19 OS/2 2.0 Q & A

  PS/2 TECHNICAL SPECIFICATIONS ASSISTANT

 PS/2 Systems Features and Technical Specs section:

    o Updated Disk Caching Software Included line item of Model 35/40/56/57
      documents

 CHANGES IN 48TH EDITIONΓöÇΓöÇ02/25/92

 MAJOR CHANGES:

    o Added Model 56 and 57 announcement information and technical specs

 MINOR CHANGES:

  PS/2 GENERAL INFO ASSISTANT

 OS/2-Related BBSes section:

    o Added 1 BBS

 FTN Broadcasts and Tapes section:

    o Added 2 FTN broadcasts

  PS/2 MARKETING ASSISTANT

 PS/1 & PS/2 Hardware Part Number/Price List section:

    o Added Withdrawal date for all Model 55 and 55 LS models
    o Added announcement information for Models 56 SX and 56 LS
    o Added announcement information for Models 56 SLC and 56 SLC LS
    o Added announcement information for Model 57 SLC
    o Added announcement information for Model M57-259 SLC, and withdrew
      M57-255
    o Updated descriptions of 70ns SIMMs to include Model 56
    o Reduced price of 40/80/160/320/400MB drives
    o Added announcement information for Model 56 LS Upgrade Kit
    o Updated product descriptions to include Model 56
    o Added Withdrawal date for NetWare SAA (64 user) from IBM V1.0

 PS/2-OS/2-AIX-DOS Publication P/Ns section:

    o Updated 1 Multimedia publication P/N

 PS/2 Processor/Memory/Disk X-reference section:

    o Updated documents to reflect new systems

  PS/2 SERVICE ASSISTANT

 Service Tips section:

    o Added 1 OS/2 Tip

  PS/2 TECHNICAL ASSISTANT

 Technical Tips section:

    o Added 1 OS/2 2.0 Tip

 Technical Qs & As section:

    o Created ICLAS/EDLAN Q & A section
    o Added 7 ICLAS/EDLAN Qs & As

  PS/2 TECHNICAL SPECIFICATIONS ASSISTANT

 PS/2 Systems Features and Technical Specs section:

    o Added Model 56 SX, 56 LS, 56 SLC and 56 SLC LS documents
    o Added Model 57SLC document
    o Updated Model M57SLC document
    o Added Wiring Type line item to Model 35 LS document
    o Added withdrawal notices to Model 55 and 55 LS documents
    o Added Japanese Keyboard line item to Models 35/35LS/40/57 documents

 CHANGES IN 47TH EDITIONΓöÇΓöÇ02/17/92

 MAJOR CHANGES:

    o None

 MINOR CHANGES:

    o Rewrote PS/2 Assistant Tutorial

  PS/2 GENERAL INFO ASSISTANT

 IBM Voice Phone Number List section:

    o Added 1 phone number

 Acronyms and Abbreviations section:

    o Added 1 acronym
    o Changed 2 acronyms

 FTN Broadcasts and Tapes section:

    o Added 6 FTN broadcasts

  PS/2 MARKETING ASSISTANT

 PS/1 & PS/2 Hardware Part Number/Price List section:

    o Added withdrawal date for Model 30-E01/E41
    o Reduced price of PS/1 Model B82
    o Reduced price of Model L40SX and options
    o Corrected price of Model M57 SLC in one place
    o Updated description for Token-Ring 16/4 Busmaster Adapter/A
    o Updated NetWare for Macintosh from IBM version number
    o Added NetWare Services for OS/2 from IBM announcement information
    o Added withdrawal dates for IBM 6187 plotters and cables

 PS/2-OS/2-AIX-DOS Publication P/Ns section:

    o Added 1 PS/2 hardware publication
    o Added 1 Networking publication
    o Added 1 SAA publication

 Customer Promotional Offerings section:

    o Added IBM Display Station Trade-in

  PS/2 SERVICE ASSISTANT

 Service Tips section:

    o Added 4 PS/2 Tips

  PS/2 TECHNICAL ASSISTANT

 Technical Tips section:

    o Updated 1 Networking Tip
    o Added 1 PS/2 Tip
    o Updated 1 PS/2 Tip
    o Added 1 OS/2 1.x Tip
    o Added 1 OS/2 2.0 Tip

 Technical Qs & As section:

    o Updated 3 Networking publications
    o Updated 1 PS/2 hardware publication
    o Updated 2 OS/2 hardware publications

  PS/2 TECHNICAL SPECIFICATIONS ASSISTANT

 PS/2 Systems Features and Technical Specs section:

    o Corrected Math coprocessor information in PS/1 Model C42/B82 documents
    o Corrected disk rotational speed in PS/1 Model C42/B82 documents
    o Added disk access time for 129MB drive in PS/1 Model C42/B82 documents
    o Combined PS/2 Model 50Z-031 and 061 documents to reduce file size

 To jump to the Archives section, containing the remaining history information,
 double-click here.


ΓòÉΓòÉΓòÉ 2.1. Archives ΓòÉΓòÉΓòÉ

This section contains a list, in reverse chronological order of all the older
versions of the PS/2 Assistant, with a brief description of the major changes
(if any) incorporated into those versions.

To return to the main History of Changes section, double-click here.

           ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ  Archives  ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ

CHANGES IN 46TH EDITIONΓöÇΓöÇ01/31/92

 MAJOR CHANGES:

    o Added Latest PS/2 Reference Diskette Levels section

 CHANGES IN 45TH EDITIONΓöÇΓöÇ01/15/92

 MAJOR CHANGES:

    o Implemented price changes on nearly 200 products.

 CHANGES IN 44TH EDITIONΓöÇΓöÇ12/31/91

 MAJOR CHANGES:

    o Added nearly 100 more OS/2 error codes.

 CHANGES IN 43rd EDITIONΓöÇΓöÇ11/22/91

 MAJOR CHANGES:

    o None

 CHANGES IN 42ND EDITIONΓöÇΓöÇ11/13/91

 MAJOR CHANGES:

    o Widened FCS column in Marketing Assistant price lists and began adding
      NDD announcement letter numbers for reference purposes.

 CHANGES IN 41ST EDITIONΓöÇΓöÇ10/31/91

 MAJOR CHANGES:

    o None

 CHANGES IN 40TH EDITIONΓöÇΓöÇ10/18/91

 MAJOR CHANGES:

    o Added October 17th, 1991 announcement materials

 CHANGES IN 39TH EDITIONΓöÇΓöÇ09/30/91

 MAJOR CHANGES:

    o Added nearly 450 OS/2 error messages to PS/2 Service Assistant

 CHANGES IN 38TH EDITIONΓöÇΓöÇ09/06/91

 MAJOR CHANGES:

    o Added PS/2 Displays Features and Technical Specifications Reference to
      PS/2 Technical Specifications Assistant

 CHANGES IN 37TH EDITIONΓöÇΓöÇ08/27/91

 MAJOR CHANGES:

    o Divided PS/2 Technical Assistant into Technical Assistant and Technical
      Specifications Assistant

 CHANGES IN 36TH EDITIONΓöÇΓöÇ07/26/91

 MAJOR CHANGES:

    o Added more than 180 OS/2 Error Messages to the Service Assistant

 CHANGES IN VERSION 2.72ΓöÇΓöÇ07/16/91

 MAJOR CHANGES:

    o Added Promotional Offerings section to PS/2 Marketing Assistant

 CHANGES IN VERSION 2.71ΓöÇΓöÇ06/28/91

 MAJOR CHANGES:

    o Added list of OS/2 CSD 5015 fixes to Service Assistant
    o Added list of NETxxxx error codes to Service Assistant

 CHANGES IN VERSION 2.70ΓöÇΓöÇ06/14/91

 MAJOR CHANGES:

    o Added 14 Technical Specifications documents for new PS/2 Models
      35/40/55/57/70 (now more than 70 total) to Technical Assistant
    o Added information for dozens of new products to Marketing Assistant

 CHANGES IN VERSION 2.62ΓöÇΓöÇ05/31/91

 MAJOR CHANGES:

    o Added Service Tips section to PS/2 Service Assistant
    o Added PS/2 Assistant Tips section to PS/2 Technical Assistant

 CHANGES IN VERSION 2.61ΓöÇΓöÇ05/17/91

 MAJOR CHANGES:

    o Major usability enhancements to PS/1 & PS/2 Features and Technical Specs
      section, including:

       - Reformatted 15 documents (30-E31/E41, L40-044, all 90/95 docs) to use
         proportional font, and left-adjusted columns, for better
         readability--the rest to follow.
       - Modified hyperlinks in the same documents, using left-adjusted
         columns, for better readability.

 CHANGES IN VERSION 2.60ΓöÇΓöÇ04/30/91

 MAJOR CHANGES:

    o Major usability enhancements, including:

       - Removing "third column" from all Technical Specs documents, to both
         make them easier to read and to reduce the size of the data file
       - Merged the PS/1 systems in with the PS/2s in the Technical Assistant
         Technical Specs section
       - Merged the PS/1 products in with the PS/2 products in the Marketing
         Assistant Hardware Part Number and Price List
       - Added dozens of new hyperlinks between sections
       - Made Qs & As more compact, and easier to read
       - Moved "Minimizing OS/2 Fixed Disk and Memory Requirements" from
         Marketing Assistant main menu to OS/2 Tips section of Technical
         Assistant

    o Added Technical Specs documents for the four new PS/2 Model 90/95 XP
      486SX systems, and the two new PS/2 Model 95 XP 486 systems

 CHANGES IN VERSION 2.53ΓöÇΓöÇ04/16/91

 MAJOR CHANGES:

    o Added OS/2-Related BBS Phone Number section

 CHANGES IN VERSION 2.52AΓöÇΓöÇ03/29/91

 MAJOR CHANGES:

    o None

 CHANGES IN VERSION 2.51ΓöÇΓöÇ03/07/91

 MAJOR CHANGES:

    o Added Hypertext links to summaries of announcement letters for EE 1.3,
      PS/2 Model P75 (and accessories), 8506 display, 60/80/120/320/400MB SCSI
      drives, installation kits, the 3511 External SCSI Expansion Unit, OS/2
      SAA Networking Services/2, and 4019E printer in Marketing Assistant
    o Added "Qs & As" sections to Service Assistant

 CHANGES IN VERSION 2.50ΓöÇΓöÇ02/21/91

 MAJOR CHANGES:

    o Added 14 Tips & Techniques documents to PS/2 Technical Assistant

       - On AIX, Networking, Printers, PS/2 Hardware, and OS/2

    o Added "Qs & As" sections to Marketing and Technical Assistant

       - 44 Qs & As on AIX, Networking, Printers, PS/2 Hardware, OS/2, and

    o Miscellaneous (a few Qs & As appear in both sections, where applicable)

       - Broke out Operating System/Application Software price list into
         separate Table of Contents entry

 CHANGES IN VERSION 2.40ΓöÇΓöÇ02/07/91

 MAJOR CHANGES:

    o Added IBM Business Partner Classes subsection to IBM Education section of
      the
    o IBM PS/2 General Info Assistant, including Management, Marketing,
      Service, and Technical courses
    o Added IBM Software Upgrade Information section to IBM PS/2 Marketing
      Assistant
    o Added Latest IBM DOS and OS/2 CSD Levels section to IBM PS/2 Service
      Assistant

 CHANGES IN VERSION 2.31ΓöÇΓöÇ01/23/91

 MAJOR CHANGES:

    o Included Usage & Satisfaction survey form (PS2ASURV.TXT)

 CHANGES IN VERSION 2.30ΓöÇΓöÇ01/08/91

 MAJOR CHANGES:

    o More than 150 price changes made to PS/2 Marketing Assistant
    o More than 600 OS/2 error messages added to PS/2 Service Assistant
    o Added Other Vendor Voice Phone Number section to PS/2 General Info
      Assistant (more than 100 phone numbers)

 CHANGES IN VERSION 2.22ΓöÇΓöÇ12/13/90

 MAJOR CHANGES:

    o Created PS/2 General Info Assistant, using the IBM Phone Number, Acronyms
      & Abbreviations, and IBM Education sections from the other PS/2 Assistant
      books.
    o Deleted the IBM Phone Number, and Acronyms & Abbreviations sections from
      the other three books, to eliminate redundant placement and reduce file
      size.
    o Deleted the IBM Education section from the PS/2 Marketing Assistant

 CHANGES IN VERSION 2.21ΓöÇΓöÇ11/28/90

 MAJOR CHANGES:

    o None

 CHANGES IN VERSION 2.20ΓöÇΓöÇ11/07/90

 MAJOR CHANGES:

    o Added hundreds of new hardware, software, and documentation part numbers,
      and updated numerous other sections to reflect the new products

 CHANGES IN VERSION 2.12ΓöÇΓöÇ10/23/90

 MAJOR CHANGES:

    o Added Computer Acronyms and Abbreviations section
    o Added IBM Education (Classes/Self-study) section

       - Including OS/2 Classes and OS/2 Books subsections, and incorporating
         the FTN Broadcast Tapes section

 CHANGES IN VERSION 2.11ΓöÇΓöÇ10/10/90

 MAJOR CHANGES:

    o None

 CHANGES IN VERSION 2.10ΓöÇΓöÇ09/25/90

 MAJOR CHANGES:

    o Added AIX Memory/Disk Requirements section to PS/2 Marketing Assistant
    o Added OS/2 FTN Broadcast Tapes section to PS/2 Marketing Assistant
    o Added ADM, MACH, NET, QRW, REX, TRAN, and UPM subsections to the OS/2
      Messages section of PS/2 Service Assistant

 CHANGES IN VERSION 2.02ΓöÇΓöÇ09/11/90

 MAJOR CHANGES:

    o Added Minimizing OS/2 Disk Storage Requirements section
    o Added *hundreds* of additional hyperlinks between sections within topics,
      and between topics, primarily in the Marketing and Technical Assistants

 CHANGES IN VERSION 2.01ΓöÇΓöÇ08/28/90

 MAJOR CHANGES:

    o Moved OS/2 Memory/Fixed Disk Requirements section from Technical to
      Marketing Assistant
    o Added OS/2 CSD Fixes section

 CHANGES IN VERSION 2.00ΓöÇΓöÇ08/14/90

 MAJOR CHANGES:

    o OS/2 SQL (DBM) Messages section added

       - Miscellaneous Technical Topics section

    o SCSI Adapter and Cable Configuration document added

       - Divided PS/2 Assistant into 3 parts: PS/2 Marketing Assistant, PS/2
         Service Assistant, and PS/2 Technical Assistant.

 CHANGES IN VERSION 1.42ΓöÇΓöÇ07/24/90

 MAJOR CHANGES:

    o None

 CHANGES IN VERSION 1.41ΓöÇΓöÇ07/10/90

 MAJOR CHANGES:

    o PS/2 Hardware Part Number/Pricing/Availability section

       - Added F/C information to Part # column

    o PS/2 Features and Technical Specs Reference

       - Added hyperlinks between all documents in a section

    o OS/2 ACS Messages section added

 CHANGES IN VERSION 1.40ΓöÇΓöÇ06/26/90

 MAJOR CHANGES:

    o Added IBM Phone Number List section
    o Added Explanation of Expanded vs Extended Memory section
    o Added PS/1 Part Number/Pricing information
    o Added PS/1 Features and Technical Specs section

 CHANGES IN VERSION 1.31ΓöÇΓöÇ06/11/90

 MAJOR CHANGES:

    o Added OS/2 System Limits section
    o PS/2 Hardware Part Number/Pricing/Availability section

       - Used ASCII box characters to format for better readability

 CHANGES IN VERSION 1.30ΓöÇΓöÇ05/24/90

 MAJOR CHANGES:

    o PS/2 Hardware Part Number/Pricing/Availability section

       - Approximately 150 price changes

    o Miscellaneous Technical Topics section added

       - Added OS/2 Performance Tuning subsection

    o PS/2 Features and Technical Specs Reference

       - Added documents for new 25-286, 65sx, P70, and 80 models

 CHANGES IN VERSION 1.23ΓöÇΓöÇ03/30/90

 MAJOR CHANGES:

    o Added Processor/Memory/Disk X-Reference section

 CHANGES IN VERSION 1.22ΓöÇΓöÇ03/04/90

 MAJOR CHANGES:

    o None

 CHANGES IN VERSION 1.21ΓöÇΓöÇ02/13/90

 MAJOR CHANGES:

    o None

 CHANGES IN VERSION 1.20ΓöÇΓöÇ01/12/90

 MAJOR CHANGES:

    o Added OS/2 PMVxxxx Error Codes section
    o Added Micro Channel vs. AT Bus section

 CHANGES IN VERSION 1.10ΓöÇΓöÇ01/03/90

 MAJOR CHANGES:

    o None

 CHANGES IN VERSION 1.03ΓöÇΓöÇ12/27/90

 MAJOR CHANGES:

    o Added P/N-F/C X-Reference section

 CHANGES IN VERSION 1.02ΓöÇΓöÇ12/16/89

 MAJOR CHANGES:

    o Added ADF File X-Reference section

 CHANGES IN VERSION 1.01ΓöÇΓöÇ11/27/89

 MAJOR CHANGES:

    o POST/Diagnostic Error Codes section added

 VERSION 1.00 RELEASED 11/20/89

 INCLUDED:

    o PS/2 Part Number/Pricing List section
    o PS/2 Features and Technical Specifications section

                                  *   *   *   *


ΓòÉΓòÉΓòÉ 3.  ΓöÇ GENERAL INFORMATION ΓöÇ  ΓòÉΓòÉΓòÉ

The following sections contain information that doesn't fit within the
categories of marketing, technical, or service information.  To exit to the
Table of Contents, press the ESC key, or double-click on the system menu icon
in the upper-left corner of this window.  Or, to jump directly to the other
documents in this section, use the mouse or Tab and Enter keys, to select the
section to which you wish to jump, below:

 Main Sections
 IBM Phone Number List
                                                   Computer Acronyms & Abbreviations
 Non-IBM Phone Number List
                                                   IBM Education (Classes/Self-study)
 OS/2-Related BBS Numbers


ΓòÉΓòÉΓòÉ 4. IBM Phone Numbers ΓòÉΓòÉΓòÉ

The following sections contain the voice and non-voice phone numbers for a
number of IBM locations which are accessible to end-users and dealers.

Reminder:  To see the information associated with this panel, close the panel
and "click" on the plus (+) icon beside this heading on the Table of Contents.
Or, to jump directly to the other sections of this document, use the mouse, or
Tab and Enter keys, to select the section to which you wish to jump, below:

 Other Sections
 IBM Voice Phone Numbers
 IBM Non-Voice Phone Numbers

 Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 4.1. IBM Voice Phone Numbers ΓòÉΓòÉΓòÉ

Jump directly to the IBM Non-Voice Phone Numbers section.

Or, return to the IBM Phone Number List header.

Note:  Highlighted phone numbers indicate that there is additional information
available.  To view this information, use the Tab and Enter keys, or
double-click on the phone number, using the mouse.

 Location                                                Phone Number
 IBM 3151 ASCII Terminal Hotline                         800-IBM-3151
 IBM Academic Information Systems (ACIS)
  ordering information                                   800-222-7257
 IBM Authorized Dealer Locator                           800-447-4700
 IBM CAD Support Center                                  303-924-7262
 IBM Credit Card Support Center                          800-345-9186
 IBM Credit Corporation (ICC)                            800-IBM-7777
                                                         (426-7777)
 IBM Customer Education Schedules                        800-IBM-TEACh
                                                         (426-8322)
 IBM Customer Relations                                  201-930-3443
 IBM Desktop Software Product Information Center         800-IBM-7699
                                                         (426-7699)
 IBM Desktop Software Support Hotline                    800-336-5430
 IBM Developer Assistance Program (IDAP)
   Information/Registration                              407-982-6408
 IBM Direct (Supplies: place orders, get prices)         800-IBM-2468
                                                         (426-2468)
 IBM DisplayWrite End-User Support                       800-336-5430
 IBM (NDD) Education Registration                        800-937-3737
 IBM End User Support--Fee Help Desk                     800-825-USER
                                                         (825-8737)
 IBM Employee Sales                                      800-IBM-EMPL
                                                         (426-3675)
 IBM FTN Broadcast Tape Ordering                         800-282-0226
 IBM General Information                                 800-IBM-3333
                                                         (426-3333)
 IBM Hardware Service                                    800-IBM-SERV
                                                         (426-7378)
 IBM Industrial PC Support                               800-526-6602
 IBM Information Network (IIN) Customer
  Assistance                                             800-727-2222
 IBM International Sales Information (Voltages,
  etcetera)                                              914-934-4643
 IBM Investments                                         800-IBM-7777
                                                         (426-7777)
   (TDD: Hearing-impaired service)                       203-352-5045
   (Prospectus or other literature)                      800-IBM-9876
                                                         (426-9876)
 IBMLink Customer Support Center                         800-543-3912
 IBM Maintenance (Service) Agreements                    800-624-6875
 IBM Materials Safety Information                        800-IBM-4333
                                                         (426-4333)
 IBM Multimedia Help Line                                800-241-1620
 IBM Multimedia Pre-sale Marketing Assistance            800-IBM-9402
                                                         (426-9402)
 IBM National Education Fulfillment Center               800-IBM-3327
                                                         (426-3327)
 IBM National Support Center for Persons with
   Disabilities                                          800-IBM-2133
                                                         (426-2133)
 IBM NSC/Technical Advisor BBS Status                    404-835-6804
 IBM Open Systems Information                            800-IBM-CALL
                                                         (426-2255)
 IBM OS/2 2.0 Early Application Development
  Program                                                800-IBM-3040
                                                         (426-3040)
 IBM OS/2 32-Bit Expedite Program (2.0 Beta TK)          407-982-5547
 IBM OS/2 Application Assistance Center (OS/2
  AAC)                                                   CLICK HERE
 IBM OS/2 Information and Sales (U.S.)                   800-3IBM-OS2
                                                         (342-6672)
 IBM OS/2 Information and Sales (Canada)                 800-465-1234
 IBM OS/2 OEM System Compatibility Testing               CLICK HERE
 IBM Part Number ID and Lookup                           303-924-4015
                                                          T/L 263-4015
 IBM PartnerLink (CSS/RICS) Dealer Support Line          800-IBM-DEAL
                                                         (426-3325)
 IBM Parts Order Center (Customer: PC and
  Typewriter)                                            303-924-4100
 IBM PC Technical Books Hotline                          800-IBM-PCTB
                                                         (426-7282)
 IBM Personal Systems HelpCenter |                       800-PS2-2227
                                                         (772-2227)
 IBM Platinum Accounting Software Support                800-333-5242
 IBM Platinum OEM Add-on Database Product Info           800-999-1809 x1210
 IBM PS/1 Locator                                        800-IBM-3377
                                                         (426-3377)
 IBM PS/1 386SX Upgrade Trade-in                         800-421-5448
 IBM Software and Publications Ordering(Dealers
  only)                                                  800-327-5711
 IBM Software Defect Support (Dealers/Tech
  Coordinator)                                           800-237-5511
 IBM Supplies Technical Hotline                          800-IBM-1484
                                                         (426-1484)
 IBM Tax Deferred Savings Plan (TDSP) Service
  Department                                             800-726-1000
 IBM Think Magazine Circulation Department               914-288-5800
                                                          T/L 351-5800
 IBM Triumph! Workstation Manager Service and
  Support                                                214-644-1344
 IBM Warranty Claims Center (Dealers only)               800-759-7483
 Lexmark International, Inc. Customer Support
  Operations (IBM Subsidiary)                            800-258-8575
 Lexmark International, Inc. Printer Support
  Hotline (IBM Subsidiary)                               800-537-2540
 PRODIGY Service Information (IBM Subsidiary)            800-PRODIGY (776-3449)
 Prospective IBM Industry Remarketer (IR) Info           800-IBM-VARS
                                                         (426-8277)


ΓòÉΓòÉΓòÉ 4.2. IBM Non-Voice Phone Numbers ΓòÉΓòÉΓòÉ

The following list includes such numbers as FAX and BBS lines.

Jump directly to the IBM Voice Phone Numbers section.

Or, return to the IBM Phone Number List header.

Note:  Highlighted phone numbers indicate that there is additional information
available.  To view this information, use the Tab and Enter keys, or
double-click on the phone number with the mouse.

 Location                                                  Phone Number
 IBM National Parts Center Fax order Processing            800-666-3997
 IBM National Support Center Bulletin Board System         404-835-6600
  (Internal Tie Line)                                      T/L 269-6600
 IBM OS/2 Forum on CompuServe (type GO IBMOS2)             (your local CIS
                                                           phone number)
 IBM Printers (Lexmark) BBS                                606-232-5653
 IBM Technical Advisor Fax access to the IBM NSC           800-426-3405 |


ΓòÉΓòÉΓòÉ 5. Non-IBM Vendor Phone Number List ΓòÉΓòÉΓòÉ

Often, when diagnosing a problem, multiple hardware and software products from
several different vendors may be involved.  This can make resolving the problem
more difficult.  In order to simplify this process, the following list contains
a number of vendors' technical support lines.

Note:  This is not intended to be a complete list of all industry hardware and
software vendors.  It is only a starting point, including many phone numbers
published in the trade press, of vendors who provide products or services for
IBM systems. The presence or absence of a vendor from the list should not be
construed as anything more.  Because these numbers are not provided directly to
IBM by the vendors, IBM does not guarantee their accuracy.  This list will be
updated as new information is obtained.

Return to the  ─ GENERAL INFORMATION ─  header.

 Vendor                                  Phone Number
 3COM                                    800-876-3266
 Above Software (AboveDisk)              714-545-1181
 Adaptec, Inc.                           408-945-8600
 Adobe Systems, Inc.                     415-961-0911
 Aldus Corporation                       206-622-5500
 Alloy Computer Products                 508-875-6100
 Amdek                                   408-435-2832
 AOX, Inc.                               800-232-1269
                                         617-890-4402
 Ashton-Tate                             213-329-8000
 AST Research                            714-727-9630
 Asymetrix Corporation                   206-637-1600
 Autodesk, Inc.                          800-445-5415
  (Animator)                             800-525-2763
  (AutoSketch)                           306-487-2233
 BIOS Upgrades, Inc.                     800-628-8620
 Bitstream                               617-497-6222
 Black Box Corporation                   412-746-5500
 Boca Research, Inc.                     305-997-6227
 Borland International                   408-438-5300
 Brightbill-Roberts                      315-474-3400
 Broderbund Software                     415-492-3500
 Buttonware                              900-454-8000
 Caere Corp.                             408-395-7000 x389
 Calera Recognition Systems              408-986-8746
 California Software Products, Inc.      714-973-0440
 Canon USA, Inc.                         516-933-6300
  (Fax, Printers)                        714-979-6000
 Central Point Software                  503-690-8080
 CH Products                             619-598-2518
 Chipsoft                                619-453-4842
 CMS Enhancements                        714-259-9555
 Colorado Memory                         303-669-8000
 CompuServe                              800-848-8990
 Computer Associates                     408-942-1727
 Core International                      407-997-6033
 Corel Systems Corporation               613-728-8200
 Cumulus Corporation                     216-464-2211
 DCA                                     404-740-0300
 DeScribe, Inc.                          916-646-1111 8am-5pm PST
 Digital Research                        408-646-6464
 Dow Jones News Retrieval                609-452-1511
 Electronic Arts                         415-572-2787
 Enable                                  518-877-5040
 Epson America                           800-421-5426
 Everex Systems                          415-498-1115
 Forth, Inc.                             213-372-8493
 Fox Software                            419-874-0162
 Funk Software                           617-497-6339
 Future Domain                           714-253-0440 |
 GammaLink                               408-744-1430
 Hayes Microcomputer Products, Inc.      404-441-1617
 Hercules                                415-540-0749
 Hewlett-Packard Corporation             208-323-2551
  Personal Peripherals Hotline           [phone]
  Fax Update Line (drivers)              208-344-4809
 Hitachi                                 800-447-2882
 Infocom, Inc.                           617-576-3190
 Informix                                800-274-8184
 Intel Corporation                       408-987-8080
 Intuit                                  415-322-2800
 IOMEGA Corporation                      801-778-3000
 Irwin Magnetics                         800-348-6242
 Kodak/Diconix                           800-344-0006
 Kraft Systems                           619-724-7146
 Kurta                                   602-276-5533
 Lattice                                 708-916-1100
 Logitech                                415-795-0427
 Lotus Development Corporation           800-223-1662
                                         617-577-8500
 MacroMind                               415-442-0200
 Maxtor                                  408-432-4777
 Maynard Electronics                     800-227-6296
 Micro Design                            407-677-8333
 Micrografx                              214-234-2694
 Microrim                                206-883-0888
 Microsoft Corporation                   206-882-8080
 Miniscribe                              800-356-5333 x2700
 Mitsubishi Electronics                  800-556-1234 (US/Canada)
                                         800-441-2345 (California)
 Mountain Computer                       800-458-0300
 Mouse Systems Corporation               415-656-1117
 Multi-Net Communications                503-883-8099
 NEC Electronics                         508-264-4300
 Novell, Inc.                            800-526-7937
 Okidata                                 800-654-3282
 Orchid Technology                       415-683-0323
 Owl International                       206-747-3203
 OS/2 User Group                         44-285-655888 (UK)
 Pacific Data Products                   619-552-0880 x310
 Panasonic                               800-233-8182
 Paperback Software                      415-644-8249
 PC Enterprises                          800-922-PCjr
 Phoenix (BIOS)                          800-408-2407
                                         617-551-4000
 Plus Development Corporation            800-826-8022
 Practical Peripherals                   818-991-8200
 Princeton Graphic Systems               800-221-1490
 Quadram Products Group                  404-551-1000
 Quadron Service Corp.                   805-962-7510 (voice)
                                         805-966-7396 (BBS)
 Qualitas                                301-907-6700
 Quarterdeck                             213-392-9701
 RasterOps                               408-562-4200
 Revelation Technologies                 206-746-1629
 Rodime                                  407-997-0774
 Ryan McFarland                          800-762-6265
 Samsung                                 408-434-5479
 Santa Cruz Operation                    800-347-4381
 Software Publishing                     415-962-8910
 Solomon                                 419-423-3688
 Sony                                    800-222-7669
 Spectrum Holobyte                       415-522-1164
 Storage Dimensions                      408-879-0300
 Sublogic                                217-359-8482
 Summagraphics                           203-881-5318
 Symantec                                408-253-9600
 Sysgen                                  408-263-1171
 Tallgrass Technologies                  913-492-1496
 Tecmar                                  800-344-4463
 Telebit                                 408-734-5200
 TeleWare West (AboveDisc)               See Above Software
 Texas Instruments                       [phone] (voice)
                                         [phone] (fax)
                                         [phone] (BBS: 2400 bps)
 Toshiba                                 800-631-3811
 Traveling Software                      206-483-8088
 UnderWare, Inc.                         800-343-7308
 US Robotics                             800-982-5151
 Ven-Tel                                 800-538-5121
 Video Seven                             800-248-1850
                                         800-553-1850 (CA)
 Volkswriter                             408-373-4904
 Western Digital                         800-832-4778
 Word Perfect Corporation                800-541-5096 (DOS)
                                         800-321-1230 (OS/2)
 WordStar International                  800-635-6861
 Xerox Corporation                       800-225-1013
 Xircom                                  800-874-4428
 XYquest                                 508-671-0888
 Z-Soft                                  404-428-0008


ΓòÉΓòÉΓòÉ 6. OS/2-Related BBS Numbers ΓòÉΓòÉΓòÉ

Because there are people in different parts of the world who are looking for
help with OS/2, but for whom the long distance charges to reach the IBM
National Support Center are too high, the following section lists a number of
independently run Bulletin Board Systems dedicated to OS/2, or featuring OS/2
conferences and download areas.  Some of these may be closer geographically to
the user, or have 800 numbers, resulting in lower costs; and also a wider
variety of files, patches, etc to download.

Most DOS and OS/2 async communications programs should be able to connect to
these boards, using the information supplied with each phone number.

Note:  Highlighted phone numbers indicate that there is additional information
available.  To view this information, use the Tab and Enter keys, or
double-click on the phone number with the mouse.

 BBS Name                                     Phone Number
 Bay Area OS/2 BBS                            510-657-7948 (California) |
 BLUEzz BBS                                   213-494-6168 (California)
 DeTail BBS (DeScribe, Inc.)                  916-929-3237 (Sacramento,
                                              California) |
 Fernwood BBS                                 203-483-0348 (Connecticut)
 Greater Chicago Area Online                  708-895-4042 (Chicago, Illinois)
                                              |
 IBM National Support Center BBS              404-835-6600 (Atlanta, Georgia) |
  (Internal Tie Line)                         T/L 269-6600
 IBM OS/2 Forum on CompuServe (type:
  GO IBMOS2)                                  (your local CIS phone number)
 Icaro BBS                                    34-1-519-4645 (Madrid, Spain)
 Life's Like That                             703-560-5616 (Virginia)
 Logistique BBS (Logicomm)                    514-374-9422 (Montreal, Canada)
 Magnum BBS (Gilmore Systems)                 818-706-9805 (California)
 Medlantic BBS                                301-680-7792 (Maryland)
 Megasys BBS                                  214-578-8774 (Dallas, Texas) |
 MonuSci CBCS (OS/2 User Group BBS)           44-4545-3197 (UK)
 Multi-Net BBS (Multi-Net Communications)     503-883-8197 (Oregon) |
 Omega-point BBS                              714-963-8517 (California)
 Optical Illusion BBS                         215-879-3310 (California) |
 OS/2 & Sound BBS                             54-1-742-3674 (Argentina)
 OS/2 BBS                                     510-657-7948 (Fremont,
                                              California) |
 OS/2 Connection BBS                          619-558-9475 (California) |
 OS/2 Mania BBS                               33-1-6409-0460 (France)
 OS/2 Shareware BBS                           703-385-0931, or
                                              703-385-4325 (Virginia)
 Prodigy Service, Inc.                        (your local Prodigy phone number)
                                              |
 Programmer's Oasis BBS                       919-226-6984 (North Carolina)
 Ruck's Place/2 CBCS                          817-485-8042 (Texas) |
 Soldier's Bored BBS                          713-437-2859 (Texas) |
 System's Exchange                            703-323-7654 (Virginia)
 Wizard's Opus BBS                            904-682-1620 (Florida) |
 WSI BBS (Wilkes Database software)           901-386-4712 (Tennesee) |


ΓòÉΓòÉΓòÉ 7. Computer Acronyms & Abbreviations ΓòÉΓòÉΓòÉ

One of the more confusing aspects of the computer industry is the use of
acronyms and abbreviations whose meanings are not immediately apparent.  The
following list is offered as a means of simplifying the task of translating
these terms into something more understandable.

Reminder:  To see the information associated with this panel, close the panel
and "click" on the plus (+) icon beside this heading on the Table of Contents.
Or, to jump directly to the other sections of this document, use the mouse, or
Tab and Enter keys, to select the section to which you wish to jump, below:

 Other Sections
 Acronyms & Abbreviations (A-L)
 Acronyms & Abbreviations (M-Z)

 Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 7.1. Acronyms & Abbreviations (A-L) ΓòÉΓòÉΓòÉ

To jump directly to the Acronyms & Abbreviations (M-Z) section of this
document, use the mouse, or Tab and Enter keys, to select the section, above.

Or, return to the Computer Acronyms & Abbreviations header.

 Abbreviation        Explanation
 4GL                 Fourth Generation Language
 10Base-2            Ethernet thin-cable connection
 10Base-5            Ethernet thick-cable connection
 10Base-T            Ethernet twisted pair connection
 ABCD                Association of Business Computer Dealers
 ABEND               ABnormal END of task
 ABI                 Application Binary Interface
 ABIOS               Advanced Basic Input/Output System (IBM)
 ACDI                Asynchronous Communication Device Interface (IBM)
 ACE                 Advanced Computing Environment
 ACIS                ACademic Information Systems (IBM)
 Ack                 Acknowledge
 ACSE                Association Control Service Element (OSI)
 ADAPSO              Association of DAta Processing Service Organizations
 ADC                 Analog-to-Digital Converter
 ADF                 Adapter Description File (IBM)
 ADP                 Adapter Description Program (IBM)
 AEA                 Asynchronous Emulation Adapter (IBM)
 AFP                 Advanced Function Printing (IBM)
 AI                  Artificial Intelligence
 AIX                 Advanced Interactive eXecutive (IBM)
 ALGOL               ALGOrithmic Language
 ALU                 Arithmetic and Logic Unit
 ANSI                American National Standards Institute
 ANTC                Advanced Networking Test Center
 APAR                Authorized Program Analysis Report
 APCUG               Association of PC User Groups
 APD                 Advanced Products Dealer (IBM)
 APDU                Application Protocol Data Unit (OSI)
 API                 Application Programming Interface
 APL                 A Programming Language
 APPC                Advanced Program-to-Program Communications (IBM)
 APPN                Advanced Peer-to-Peer Networking (IBM)
 ARDIS               Advanced Data Radio Information Service (IBM/Motorola)
 ARP                 Address Resolution Protocol (TCP/IP)
 ARPA                Advanced Research Projects Agency
 ARTIC               A RealTime Interface Coprocessor (IBM)
 ASC                 ASynchronous Communications (= Async)
 ASCII               American national Standard Code for Information
                     Interchange (ANSI)
 ASD                 Application Solutions Division (IBM)
 ASIC                Application Specific Integrated Circuit
 AT&T                American Telephone & Telegraph
 AVC                 Audio-Visual Connection (IBM)
 AVSS                Audio/Visual Support System (IBM)
 BASIC               Beginner's All-purpose Symbolic Instruction Code
                     programming language
 BBS                 Bulletin Board System
 BCL                 Binary Compatibility Layer (for OS/2 2.0); now called WLO
                     (Microsoft)
 BICARSA             Billing, Inventory Control, Accounts Receivable, Sales
                     Analysis
 BIOS                Basic Input/Output System
 Bit                 BInary digiT
 BitBLT              Bit BLock Transfer
 BMP                 Bitmap
 BSC                 Binary Synchronous Communications (= Bisynchronous =
                     Bisync)
 BTU                 Basic Transmission Unit (SNA)
 BTU                 British Thermal Unit
 CAD                 Computer-Aided Design
 CAD/CAM             Computer-Aided Design/Computer-Aided Manufacturing
 CAE                 Computer-Aided Engineering
 CAI                 Computer-Assisted Instruction
 CAMP                Corporate Association for Microcomputer Professionals
 CASE                Computer-Aided Software Engineering
 CAT                 Computer-Assisted Training
 CATIA               Computer-graphics Aided Three-dimensional Interactive
                     Application
 CAU                 Controlled Access Unit (Token-Ring Network)
 CBEMA               Computer and Business Equipment Manufacturers Association
 CBT                 Computer-Based Training
 CBX                 Computerized Branch eXchange
 CCCCP               Committee on Computer-to-Computer Communication Protocols
 CCITT               ComitВ Consultatif International de TВlВgraphic et
                     TВlВphonie (International Telegraph and Telephone
                     Consulting Committee)
 CD-ROM              Compact Disk Read-Only Memory
 CD-ROM/XA           Compact Disk Read-Only Memory/eXtended Architecture
 CEN                 ComitВ EuropВen de Normalisation
 CENELEC             ComitВ EuropВen de Normalisation ELECtrotechnique
 CEPT                Conference EuropВenne des administrations des Postes et
                     des TВlВcommunications
 CES                 Certified Education Specialist (IBM)
 CGA                 Color Graphics Adapter (IBM)
 CGM                 Computer Graphics Metafile
 CICS                Customer Information and Control System (IBM)
 CIM                 Computer-Integrated Manufacturing
 CISC                Complex Instruction-Set Computer
 CM                  Communication Manager (IBM OS/2 EE)
 CMAS                Construction Management Accounting System (IBM)
 CMC                 Communications Management Configuration (IBM)
 CMIP                Common Management Information Protocol
 CMIS(E)             Common Management Information Service (Element)
 CMOT                Centrally Managed OSI protocol for TCP/IP
 CMP                 Communication Management Processor
 CNM                 Communication Network Management
 COBOL               COmmon Business-Oriented Language
 CoCom               COordinating COMmittee for Multilateral Export Control
 CODASYL             COnference on DAta SYstems Languages
 COMDEX              COMputer Dealer EXposition
 Comecon             COuncil for Mutual ECONomic Assistance (Eastern Bloc)
 COMMON              IBM 1130, 1620, 1800, S/360 User Group
 COS                 Corporation for Open Systems
 CPI                 Common Physical Interface (ISDN)
 CPI-C               Common Programming Interface for Communications (IBM)
 CPS                 Characters Per Second
 CPU                 Central Processing Unit
 CRC                 Cyclic Redundancy Check
 CRT                 Cathode Ray Tube
 CSA                 Canadian Standards Association
 CSD                 Corrective Service Diskette
 CSD                 Customer Service Division (now National Service Division)
                     (IBM)
 CSMA/CA             Carrier Sense, Multiple Access with Collision Avoidance
 CSMA/CD             Carrier Sense, Multiple Access with Collision Detection
                     (ISO 802.3)
 CTS                 Clear To Send
 CUA                 Common User Access
 CUT                 Control Unit Terminal (IBM)
 CXI                 Common X Interface
 DAC                 Data Acquisition Controller (IBM)
 DAC                 Digital-to-Analog Converter
 DAP                 Developer Assistance Program (= IDAP)
 DARPA               Defense Advanced Research Projects Agency
 dB                  Decibel(s)
 dBA                 Decibel Adjusted
 DBM                 DataBase Manager (IBM OS/2 EE)
 DBMS                DataBase Management System
 DB2                 DataBase 2 (IBM)
 DCA                 Document Content Architecture
 DCAF                Distributed Console Access Facility (IBM)
 DCDB                Domain Control DataBase migration utility (IBM)
 DCE                 Data Circuit terminating Equipment (CCITT)
 DDCS/2              Distributed Database Connection Services for OS/2 (IBM)
 DEC                 Digital Equipment Corporation
 DES                 Data Encryption Standard (NIST)
 DFT                 Distributed Function Terminal (IBM)
 DIA                 Document Interchange Architecture (IBM)
 DIB                 Device Independent Bitmap
 DIP                 Dual Inline Package
 DIS                 Draft International Standard
 DLR                 DOS LAN Requester (IBM)
 DM                  Dialog Manager
 DMAS                Distribution Management Accounting System
 DNS                 Domain Name Service (TCP/IP)
 DoD                 Department of Defense
 DOS                 Disk Operating System (IBM/Microsoft)
 DPA                 Demand Protocol Architecture (Microsoft)
 DPMI                DOS Protected Mode Interface
 DPI                 Dots Per Inch
 DPPX                Distributed Processing Programming eXecutive
 DRDA                Distributed Relational Database Architecture (IBM)
 DSO                 Dealer Service Option (IBM)
 DTE                 Data Terminal Equipment (CCITT)
 DVI                 Digital Video Interactive (Intel/IBM)
 EBCDIC              Extended Binary-Coded Decimal Interchange Code (IBM)
 ECF                 Enhanced Connectivity Facility (IBM)
 ECMA                European Computer Manufacturers Association
 EDI                 Electronic Data Interchange
 EDIFACT             EDI For Administration, Commerce, and Transportation
 EdLAN               Education LAN system (IBM)
 EE                  (OS/2 V1.x) Extended Edition (IBM)
 EEPROM              Electronically-Erasable Programmable Read-Only Memory
 EGA                 Enhanced Graphics Adapter (IBM)
 EGP                 Exterior Gateway Protocol (TCP/IP)
 EIS                 Executive Information System
 EISA                Extended Industry Standard Architecture
 ELORG               ELectronORGtechnica (foreign trade organization--USSR)
 EMS                 Expanded Memory Specification (Lotus/Intel/Microsoft)
 EPROM               Erasable Programmable Read-Only Memory
 ES                  (OS/2 V1.x/2.x) Extended Services (IBM)
 ESCON               Enterprise System CONnection architecture (IBM)
 ESDI                Enhanced Small-systems Device Interface
 ESF                 Enhanced Spooling Facility (Product for IBM mainframes)
 ETSI                European Telecommunications Standards Institute
 EWOS                European Workshop on Open Systems
 FAST                Failure Analysis and Support Technology (IBM)
 FAT                 File Allocation Table (IBM/Microsoft)
 FCBS                File Control BlockS
 FCC                 Federal Communications Commission
 FDDI                Fiber Distributed Data Interface (ISO)
 FFST/2              First Failure Support Technology for OS/2 (IBM)
 FIPS                Federal Information Processing Standard
 FORTRAN             FORmula TRANslation programing language
 FRU                 Field Replaceable Unit
 FTAM                File Transfer, Access, and Management (ISO)
 FTP                 File Transfer Protocol (TCP/IP)
 FTTERM              PC/Host File Transfer and TERMinal Emulator Program (IBM)
 Gang of 14          Nickname for the fourteen companies that originally formed
                     the Micro Channel Developers' Association
 Gang of 9           Nickname for the nine companies that originally formed the
                     EISA specification
 Gb                  Gigabit (= 1,024Mb)
 GB                  Gigabyte (= 1,024MB)
 GDDM                Graphical Data Display Manager (IBM)
 GGP                 Gateway-to-Gateway Protocol
 GOSIP               Government OSI Profile. (USA and UK)
 GPIB                General Purpose Interface Bus (= IEEE-488)
 GUI                 Graphical User Interface
 GUIDE               Guidance for Users of Integrated Dp Equipment
 HDLC                High-Level Data Link Control (ISO)
 HLLAPI              High-Level Language Application Programming Interface
 HONE                Hands-On Network Environment (IBM)
 HP                  Hewlett-Packard Corporation
 HPFS                High-Performance File System (IBM/Microsoft)
 IBM                 International Business Machines Corporation
 IBU                 Independent Business Unit
 IC                  Integrated Circuit
 ICA                 Integrated Communications Adapter (IBM)
 ICI                 Interface Control Information (ISO)
 ICL                 International Computers Ltd.
 ICLAS               IBM Classroom LAN Administration System (IBM)
 ICMP                Internet Control Message Protocol (TCP/IP)
 ICRF                Integrated CRyptographic Feature (IBM)
 IDAP                IBM Developer Assistance Program
 IDE                 Integrated Device Electronics
 IDI                 Initial Domain Identifier (ISO)
 IDU                 Interface Data Unit (ISO)
 IEC                 International Electrotechnical Commission
 IEEE                Institute of Electrical and Electronics Engineers (USA)
 IFIP                International Federation for Information Processing
 IOV                 Independent Option Vendor
 IP                  Internet Protocol (ISO and TCP/IP)
 IPABX               ISDN Private Automatic Branch EXchange
 IPC                 Inter-Process Communications
 IPDS                Intelligent Printer Data Stream (IBM)
 IPM                 Images Per Minute
 IMA                 Interactive Multimedia Association
 IML                 Initial Microcode Load
 IPL                 Initial Program Load
 IPX                 Internetwork Protocol eXchange (Novell)
 IR                  Industry Remarketer
 IS                  International Standard
 ISA                 Industry Standard Architecture
 ISAM                Indexed Sequential Access Method
 ISDN                Integrated Services Digital Network
 ISO                 International Standards Organization
 ISV                 Independent Software Vendor
 IVD                 Interactive VideoDisc
 JES-2               Job Entry Subsystem 2 (IBM)
 JMT                 Job Management and Transfer (ISO)
 JPEG                Joint Photographic Experts Group
 Kb                  Kilobit (= 1,024 bits)
 KB                  Kilobyte (= 1,024 bytes)
 KVA                 KiloVolt Amperes
 LAPB                Link Access Procedure - Balanced (OSI)
 LAPM                Link Access Procedure - Modem (OSI)
 LAM                 Lobe Attachment Module
 LAN                 Local Area Network
 LANACS              Local Area Network Asynchronous Connection Server (IBM)
 LEN                 Low-Entry Networking
 LIM EMS             Lotus/Intel/Microsoft Expanded Memory Specification
 LLC                 Logical Link Control
 LM/X                Lan Manager for uniX
 LPM                 Lines Per Minute
 LRU                 Least Recently Used
 LSB                 Least Significant Bit
 LSI                 Large-Scale Integration
 LU                  Logical Unit (IBM)
 LUA                 Logical Unit Address
 LU2                 Logical Unit 2 (cluster controller)
 LU6.2               Logical Unit 6.2 (= APPC)
 LS                  Lan Server V1.x (IBM)
 LS                  Lan Services V2.x (IBM)


ΓòÉΓòÉΓòÉ 7.2. Acronyms & Abbreviations (M-Z) ΓòÉΓòÉΓòÉ

To jump directly to the Acronyms & Abbreviations (A-L) section of this
document, use the mouse, or Tab and Enter keys, to select the section, above.

Or, return to the Computer Acronyms & Abbreviations header.

 Abbreviation        Explanation
 M&ED                Multimedia and Education Division (IBM)
 M&S                 Marketing and Services Division (IBM)
 Mac                 MacIntosh (Apple)
 MAC                 Media Access Control
 MAN                 Metropolitan Area Network
 MAP                 Manufacturing Automation Protocol (General Motors)
 MAPICS              Management Accounting, Production, and Information Control
                     System
 MAU                 Multistation Access Unit (IBM)
 MAU                 Medium Attachment Unit (802.3)
 Mb                  Megabit (= 1,024 Kb = 1,048,560 bits)
 MB                  Megabyte (= 1,024 KB = 1,048,560 bytes)
 MCA                 Trademark of Music Corporation of America (but often used,
                     incorrectly, to signify Micro Channel Architecture)
 MCDA                Micro Channel Developers Association
 MCGA                Multi-Color Graphics Array (IBM)
 MCI                 Media Control Interface (Microsoft)
 MDK                 Multimedia Development Kit (Microsoft)
 MDA                 Monochrome Display Adapter
 MDPA                Monochrome Display and Printer Adapter (IBM)
 MDQ                 Market-Driven Quality
 Megapel             1024x1024 resolution (or higher)
 MFI                 MainFrame Interactive terminal (IBM)
 MFLOPS              Millions of FLoating-point OPerations per Second
 MFM                 Modified Frequency Modulation
 MHS                 Message Handling System (ISO)
 MICR                Magnetic Ink Character Reader
 MIDI                Musical Instrument Device Interface
 MIPS                Millions of Instructions Per Second
 MIS                 Management Information System
 MNP                 Microcom Networking Protocol
 MODCA               Mixed-Object Document Content Architecture
 Modem               MOdulation/DEModulation
 MOTIS               Message Oriented Text Interchange System (ISO)
 MPC                 Multimedia Personal Computer (IBM, Intel, Microsoft, et
                     al.)
 MPM/2               Multimedia Presentation Manager/2 (IBM)
 MPS                 Multiple Port Sharing (IBM)
 MSB                 Most Significant Bit
 MSCDEX              MicroSoft CD EXtensions
 MTA                 Message Transfer Agent (X.400)
 MTBF                Mean Time Between Failures
 MTS                 Message Transfer Service
 MTTR                Mean Time To Repair
 MUX                 Multiplexor
 MVDM                Multiple Virtual DOS Machines
 MVS                 Multiple Virtual Storage (IBM)
 MVS/XA              Multiple Virtual Storage/eXtended Architecture (IBM)
 NBS                 National Bureau of Standards (= NIST)
 NCP                 Network Control Program (IBM)
 NDD                 National Distribution Division (IBM)
 NDIS                Network Driver Interface Specification (3Com/Microsoft)
 NDM                 Network Data Mover (IBM)
 NEC                 Nippon Electric Corporation
 NetBIOS             Network Basic Input/Output System (IBM)
 NFS                 Network File System (Sun)
 NIC                 Network Interface Card
 NIST                National Institute for Standards and Technology (= NBS)
 NIU                 Network Interface Unit
 NJE                 Network Job Entry (IBM)
 NLDM                Network Logical Data Management (IBM)
 NLM                 NetWare Loadable Module (Novell)
 NMPF                Network Management Productivity Facility (IBM)
 NMR                 Network Management Reporter (IBM)
 NMVT                Network Management Vector Transport (IBM)
 NOS                 Network Operating System
 NOSIP               Norsk OSI Profile
 NPDA                Network Problem Determination Application (IBM)
 NPM                 Network Performance Monitor (IBM)
 NPSI                NCP Packet Switching Interface (IBM)
 NRZ                 Non-Return to Zero (IBM)
 NRZI                Non-Return to Zero Inverted (IBM)
 NSAP                Network Service Access Point (OSI)
 NSD                 National Service Division (IBM)
 NSP                 Name Service Protocol (TCP/IP)
 NSTL                National Software Testing Laboratory
 ODA                 Office Document Architecture
 ODIF                Office Document Interchange Format
 OEM                 Other Equipment Manufacturer (or Original Equipment
                     Manufacturer)
 OLE                 Object Linking and Embedding (Microsoft)
 OLR                 OS/2 LAN Requester (IBM)
 OLTP                online Transaction Processing
 OMG                 Object Management Group
 OOP                 Object-Oriented Programming
 OOPS                Object-Oriented Programming System
 OS/2                Operating System/2 (IBM/Microsoft)
 OS/2 EE             Operating System/2 Extended Edition (IBM)
 OS/2 ES             Operating System/2 Extended Services (IBM)
 OS/2 LS             Operating System/2 (V1.x) Lan Server (IBM)
 OS/2 LS             Operating System/2 (V2.x) Lan Services (IBM)
 OS/2 SE             Operating System/2 Standard Edition (IBM)
 OSF                 Open Software Foundation
 OSF/1               OSF operating system based on UNIX/AIX
 OSI                 Open Systems Interconnection (ISO)
 OSNS                OSI Subsystem Network Services (IBM)
 OSTS                OSI Subsystem Transport Services (IBM)
 PABX                Private Automatic Branch Exchange
 PAD                 Packet Assembler/Disassembler
 PARC                Palo Alto Research Center (Xerox)
 PASF                PROFS Applications Support Feature (IBM)
 PASR                Problem Analysis and Status Report (IBM)
 PCD                 PC Dealer (IBM)
 PCM                 Plug-Compatible Manufacturer
 PCM                 Pulse Code Modulation
 PDS                 Personal Decision Series (IBM)
 PDS                 Premises Distribution System (AT&T)
 PL/I                Programming Language 1
 PM                  Presentation Manager (Microsoft/IBM)
 PM/X                Presentation Manager/X (Microsoft/HP)
 PMR                 Problem Management Report (IBM)
 PODA                Piloting of ODA
 POSIX               Portable Operating System Interface for uniX
 POWER               Performance Optimization With Enhanced RISC (IBM)
 PPM                 Pages Per Minute
 PQET                Print Quality Enhancement Technology (Lexmark/IBM)
 PROFS               PRofessional OFfice System (IBM)
 PROM                Programmable Read-Only Memory
 PS/1                Personal System/1 (IBM)
 PS/2                Personal System/2 (IBM)
 PSDN                Packet-Switched Data Network
 PSAP                Presentation Service Access Point
 PT&I                Programming Tools and Information (IBM)
 PTF                 Program Temporary Fix (IBM)
 PTR                 Program Trouble Report (IBM)
 PTS                 Personal Typing System (IBM)
 PU                  Physical Unit (IBM)
 QM                  Query Manager (IBM OS.2 EE)
 QMF                 Query Management Facility (IBM)
 RAID                Redundant Arrays of Inexpensive Drives (University of
                     California Berkley)
 RAM                 Random Access Memory
 RARP                Reverse Address Resolution Protocol (TCP/IP)
 RDA                 Remote Database Access
 RDS                 Remote Data Services (OS/2 EE)
 REXX                REstructured eXtended eXecutor procedure language
 RFC                 Request For Comment (DARPA)
 RFP                 Request For Proposal
 RFS                 Remote File System (AT&T)
 RFTDCA              Revised Form Text Document Content Architecture
 RIP                 Routing Information Protocol (TCP/IP)
 RIPL                Remote Initial Program Load
 RISC                Reduced Instruction Set Computer
 RJE                 Remote Job Entry
 RLE                 Run Length Encoding
 RLL                 Run Length Limited
 ROECE               IBM Regional Office for Europe, Central and East
 ROM                 Read Only Memory
 ROS                 Read Only Storage
 ROSE                Remote Operations Service Element (OSI)
 RPC                 Remote Procedure Call
 RPG II              Report Program Generator (language) II
 RPL                 Remote Program Load
 RPQ                 Request for Price Quotation
 RS/6000             RISC System/6000 (IBM)
 RTS                 Request To Send
 SAA                 System Application Architecture (IBM)
 SAP                 Service Access Point (ISO)
 SAPI                Scanner Application Programming Interface
 SCSI                Small Computer Systems Interface (ANSI)
 SDLC                Synchronous Data Link Control (IBM)
 SDK                 Software Developers Kit (Microsoft)
 SE                  (OS/2) Standard Edition (IBM)
 SFT III             System Fault Tolerant III NetWare (Novell)
 SGMP                Simple Gateway Management Protocol (TCP/IP)
 SHM                 Short Hold Mode (IBM)
 SHARE               Society to Help Alleviate Redundant Effort
 SIDR                Service Independent Data Requester (Novell)
 SIMM                Single Inline Memory Module
 SIP                 Single Inline Package
 SLR                 Service Level Reporter (IBM)
 SLSS                System Library Subscription Service (IBM)
 SMK                 Software Migration Kit (Microsoft)
 SMS                 Storage Management Services (Novell)
 SMT                 Surface-Mount Technology
 SMTP                Simple Mail Transfer Protocol (TCP/IP)
 SNA                 System Network Architecture (IBM)
 SNADS               SNA Distribution Services (IBM)
 SNAPDU              SNA Protocol Data Unit (IBM)
 SNI                 SNA Interconnect (IBM)
 SNMP                Simple Network Management Protocol (Old name) (TCP/IP)
 SNMP                Systems Network Management Protocol (TCP/IP)
 SPA                 Software Publisher's Association
 SPARC               Scaleable Processor ARChitecture (Sun)
 SPECmark            Systems Performance Evaluation Cooperative benchmark
 SPX                 Sequenced Packet Exchange (Novell)
 SQL                 Structured Query Language
 SQL/DS              Structured Query Language/Data System
 SRAM                Static Random Access Memory
 SRI                 Stanford Research Institute
 SRPI                Server Requester Programming Interface (IBM)
 SSG                 Service Support Guide (IBM)
 STN                 Super-Twisted Nematic
 STP                 Shielded Twisted Pair
 Sysplex             SYStems comPLEX (IBM)
 SYTOS               SYtron Tape Operating System
 Tb                  Terabit (= 1,024Gb = 1,048,560Mb)
 TB                  Terabyte (= 1,024GB = 1,048,560MB)
 TCF                 Transparent Computing Facility (IBM)
 TCM                 Thermal Conduction Module
 TCP/IP              Transmission Control Protocol/Internet Protocol (USA, DoD,
                     ARPANET)
 Telco               Telephone company
 TFT                 Thin-Film Transistor (also called Active Matrix)
 TIC                 Token-Ring Interface Coupler (IBM)
 TIFF                Tagged Image File Format (*.TIF files)
 TMN                 Telecommunications Management Network
 TMS                 Telecommunications Management System
 TOP                 Technical and Office Protocol
 TOS                 Tape Operating System
 TSO                 Time Sharing Option (IBM)
 TRN                 Token-Ring Network
 TSA                 Target Service Agent (Novell)
 UDP                 User Datagram Protocol (TCP/IP)
 UII                 Unix International Inc.
 U/L                 Underwriter's Labratory (USA)
 UNIX                An operating system developed by AT&T
 USL                 UNIX System Laboratories Inc. (Previously USO) (AT&T)
 USO                 UNIX Software Operation (Old name) (AT&T)
 UTP                 Unshielded Twisted Pair
 VAD                 Value-Added Dealer (now IR--Industry Remarketer)
 VAN                 Value-Added Network
 VAR                 Value-Added Remarketer (now IR--Industry Remarketer)
 VCPI                Virtual Control Program Interface
 VDT                 Video Display Terminal
 VDU                 Video Display Unit
 VGA                 Video Graphics Array (IBM)
 VLSI                Very Large-Scale Integration
 VM                  Virtual Machine (IBM)
 VRAM                Video Random Access Memory
 VT                  Virtual Terminal (ISO)
 VT-100              Terminal protocol (DEC)
 VTAM                Virtual Telecommunications Access Method (IBM)
 WAN                 Wide Area Network
 WLO                 Windows Libraries for OS/2 (Microsoft)
 WORM                Write-Once, Read-Many
 X.121               Packet Addressing (CCITT)
 X.25                Packet Switching (CCITT)
 X.400               Message Handling (CCITT)
 X.500               The Directory Service (Address service) (CCITT)
 XGA                 eXtended Graphics Array (IBM)
 XI                  X.25 SNA Interconnect (IBM)
 XMA                 EXpanded Memory Adapter (IBM)
 XMS                 EXtended Memory Specification (Microsoft)
 XNS                 Xerox Network Services (Xerox)


ΓòÉΓòÉΓòÉ 8. IBM Education (Classes/Self-study) ΓòÉΓòÉΓòÉ

IBM offers a large variety of educational opportunities, ranging from
traditional sit-down classes, to satellite broadcasts, to computer-based
training, to books.  A number of different options are provided here.

Reminder:  To see the information associated with this panel, close the panel
and "click" on the plus (+) icon beside this heading on the Table of Contents.
Or, to jump directly to the other sections of this document, use the mouse, or
Tab and Enter keys, to select the section to which you wish to jump, below:

 Education Topics
 OS/2 Customer Classes
                                                   FTN Broadcast Schedule & Tapes
 Business Partner Classes
                                                   OS/2 Books--Additional Reading

 Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 8.1. OS/2 Customer Classes ΓòÉΓòÉΓòÉ

For the latest IBM customer class schedules, or to enroll in these classes,
call 800-IBM-8322.  Descriptions of these classes are contained in the Catalog
of IBM Education, form number G320-1244.

New classes recently added include:

 Introduction to DOS for OS/2 (0.5 days; $158.; Course Code P1042)
 OS/2 V2.0 Facilities and Installation Workshop (3 days; $945.; Course Code
 P1043)
 Introduction to OS/2 V2.0 Programming (5 days; $1575.; Course Code P1044)
 Advanced Programming Techniques for OS/2 V2.0 (5 days; $1575.; Course Code
 P1045)

 Note:  In addition, IBM also offers a number of "private classes."  These
 classes are limited to only those of the particular customer who has requested
 the class.  Rather than charging per person, private classes are billed at a
 flat rate for the entire class.  These classes may be held at the customer's
 site or any other appropriate location, including nearby IBM facilities.  This
 can result in much lower per-student costs, as well as eliminating travel
 expenses, and provides greater flexibility in course scheduling.  For more
 information on private classes, call 800-426-2468. To jump directly to the
 other sections of this document, use the mouse, or Tab and Enter keys, to
 select the section to which you wish to jump, below:

 Education Topics
 OS/2 Customer Classes                             FTN Broadcast Tapes
 Business Partner Classes
                                                   OS/2 Books--Additional Reading

 Or, return to the IBM Education (Classes/Self-study) header.


ΓòÉΓòÉΓòÉ 8.2. Business Partner Classes ΓòÉΓòÉΓòÉ

The following sections contain a list of the IBM Business Partner classes for
the upcoming months.  Course descriptions are available electronically through
the PartnerLink system.  These descriptions are also contained in the catalog
of NDD Business Partner Education.  There may also be additional classes
created since this list was last updated.  For more information, or to enroll,
call 800-937-3737. |

The following courses are intended for Business Partner managers or owners:

 Management Classes
 Getting Serious About Profit
 President's Dealer Business Institute
 Professional Sales Management
 Service Management in the 90's

 The following courses are intended for Business Partner sales personnel:

 Marketing Classes
 AIX Marketing                                         AIX RS/6000 Marketing
 IBM Courseware Marketing
                                                       Local Area Network Marketing
 OS/2 Advanced Marketing Lab
                                                       Personal Systems Marketing
 State & Local Gov't Industry Marketing

 The following courses are intended for Business Partner service personnel:

 Service Classes
 Networking for Service Representatives

 The following courses are intended for Business Partner technical personnel:

 Technical Classes
 Platinum Adv. Apps Financial Reporting/Consolidation
                                                        IBM Education Networking
 Platinum Adv. Apps Job Cost & Interface                .LAN Solutions
 Platinum Adv. Apps Point-of-Sale/Resource Manager      Using OS/2 Database
                                                        Manager and RDS
 Platinum Adv. Apps Manufacturing
                                                        Implementing OfficeVision/2 LAN Series
 Platinum Series Core Apps

 To jump directly to the other education topics:

 Other Sections
 OS/2 Customer Classes                             FTN Broadcast Tapes
 Business Partner Classes
                                                   OS/2 Books--Additional Reading

 Or, return to the IBM Education (Classes/Self-study) header.


ΓòÉΓòÉΓòÉ 8.3. FTN Broadcast Schedule & Tapes ΓòÉΓòÉΓòÉ

Periodically IBM broadcasts topics of interest via satellite on the IBM Field
Television Network.  Anyone who wishes may view these programs live by tuning a
dish antenna to the following settings: Satellite SBS-5, at 123┬░ West
longitude, horizontal polarity, transponder 9, 12.117 GHz center frequency, and
6.8 MHz audio subchannel.

In addition, these FTN broadcasts are videotaped, and tapes may be ordered for
later viewing (VHS only).  The following is the schedule of upcoming FTN
broadcasts:

FTN Broadcast Schedule

 Date       Time (Eastern)            Title    (Broadcast Number)
 Mar. 12, 1992 - 11:30a-1:30p         OS/2 2.0: DOS Terminal Emulation Program
                                      Compatibility (92052)
 Mar. 18, 1992 - 11:30a-1:30p         S/3X to AS/400: Migration Update (92059)
 Mar. 19, 1992 -  3:30a-5:30p         Educating Teachers for AMERICA 2000
                                      (92061)
 Mar. 25, 1992 - 11:30a-1:30p         AIX: TCP/IP Network Management (92065) |
 Apr. 01, 1992 - 11:30a-1:30p         AS/400 Communications: Technical Update
                                      (92072) |
 Apr. 02, 1992 - 11:30a-1:30p         IOCP for Air-Cooled ES/9000 Processors
                                      (92074) |

 Customers can call 800-282-0226 to order copies of recent tapes and handouts.
 When ordering, be sure to give the date, title, and number of the broadcast
 (below).  Charges are as follows:

 Handouts - $15.00 per copy
 One-tape program (Up to 2 hrs) - $30.00 per tape
 Two-tape program (Up to 4 hrs) - $50.00 per set

 Orders must be charged to Mastercard, Visa, or American Express (no direct
 billing or COD).  These materials will be available for approximately 45 days
 after the broadcast date.  After this period, tapes are archived and must be
 ordered in writing (by IBMers and T/Cs only), as shown below:

  IBM Technical Coordinator Program
  IBM Corporation 40-A2-04
  One East Kirkwood Boulevard
  Roanoake, TX  76299-0015

 To see the list of available archived FTN Broadcast Tapes, double-click here.

 To jump directly to the other related sections:

 Other Topics
 OS/2 Classes
                                                   FTN Broadcast Schedule & Tapes
 Business Partner Class Schedules
                                                   OS/2 Books--Additional Reading

 Or, return to the IBM Education (Classes/Self-study) header.


ΓòÉΓòÉΓòÉ 8.4. FTN Broadcast Tapes ΓòÉΓòÉΓòÉ

To return to the FTN Broadcast Schedule & Tapes header, double-click here.

The titles, listed in order of original broadcast date are:

 OS/2 FTN Broadcast Tapes                                       Date    Order #
                                                             Duration
 OS/2 EE 1.2 Database Manager Technical Update               07/19/89  89O1
                                                             (150 min)
 OS/2 EE 1.2 Comm. Manager Technical Update                  07/21/89  89P1
                                                             (120 min)
 OS/2 Presentation Manager 1.2--Part 1                       10/04/89  89S1
                                                             (110 min)
 OS/2 Presentation Manager 1.2--Part 2, Programming
  Tools                                                      10/06/89  89S2
                                                             (137 min)
 OS/2 EE COBOL/2 and REXX                                    10/26/89  89T1
                                                             (154 min)
 Programming Tools for the IBM OS/2 PM 1.2                   12/05/89  89U1
                                                             (122 min)
 OS/2 SE 1.2 HPFS and Performance                            12/15/89  89V1
                                                             (102 min)
 OS/2 1.2 Update: DBM/CM/LAN                                 01/12/90  90A1
                                                             (134 min)
 Selecting PM Programming Tools                              01/25/90  90B1
                                                             (136 min)
 Dialog Manager Programming                                  02/22/90  90D1
                                                             (101 min)
 OS/2 LAN Application Programming                            03/07/90  90E1
                                                             (86 min)
 OS/2 PM: Programming with IBM COBOL/2 and IBM C/2           03/08/90  90F1
                                                             (132 min)
 OfficeVision/2 LAN                                          03/22/90  90G1
                                                             (87 min)
 OS/2 EE 1.2 Applications                                    04/12/90  90H1
                                                             (128 min)
 OS/2 1.2 LAN Server and DOS LAN Requester                   04/26/90  90I1
                                                             (97 min)
 OS/2 EE Easel Cooperative Processing                        05/11/90  90K1
                                                             (128 min)
 Communication Manager Installation and Config.              06/14/90  90M1
                                                             (126 min)
 LAN Connectivity Solutions                                  07/26/90  90P1
                                                             (143 min)
 OS/2 EE 1.2 5250 Workstation Feature                        08/09/90  90Q1
                                                             (95 min)
 OS/2 LAN Server and LAN Requester Tips and
  Techniques                                                 08/23/90  90R1
                                                             (127 min)
 OS/2 EE SNA Gateway                                         10/11/90  90S1
                                                             (114 min)
 OS/2 SE 1.3 Update                                          11/08/90  90U1
                                                             (138 min)
 OS/2 EE Database Manager Performance Consid.                11/29/90  90W1
                                                             (141 min)
 OS/2 EE and DOS RDS/LAN Requester Concepts and
  Configuration                                              12/13/90  90Y1
                                                             (95 min)
 OS/2 Print Spooler                                          12/14/90  90Z1
                                                             (120 min)
 OS/2 Network and Systems Management                         02/28/91  91C1
                                                             (120 min)
 OS/2 Directions (V2.0)                                      04/18/91  91??
                                                             (150 min)
 OS/2 2.0 Applications Round Table                           10/10/91  91U1
                                                             (157 min)
 OS/2 Development Platform Round Table                       10/24/91  91V1
                                                             (142 min)
 OS/2 EE Communications Manager Problem Deter-
  mination                                                   11/14/91  91W1
                                                             (126 min)
 OS/2 File System                                            11/15/91  91X1
                                                             (117 min)

 Networking FTN Broadcast Tapes                                 Date    Order #
                                                             Duration
 Token-Ring Network Management                               04/21/88  88C1
                                                             (90 min)
 3174 Token-Ring Network Remote Gateway Installation
  and Planning Considerations                                05/25/88  88D1
                                                             (96 min)
 LAN ManagementΓöÇDOS-OS/2                                     03/17/89  89C1
                                                             (180 min)
 Duplexed Token-Ring Network Design                          04/12/89  89F1
                                                             (120 min)
 LAN Performance and Tuning (PCLP 1.3)                       05/18/89  89H1
                                                             (120 min)
 IBM 3174 Technical Update                                   05/19/89  89I1
                                                             (120 min)
 OS/2 LAN Server 1.0 Administration                          05/26/89  89J1
                                                             (120 min)
 LAN Asynchronous Communications                             06/21/89  89K1
                                                             (120 min)
 Installation and use of the IBM OfficeVision
  (OV/2) LAN                                                 07/06/89  89N1
                                                             (120 min)
 OS/2 Update: DBM/CM/LAN                                     01/12/90  90A1
                                                             (134 min)
 OS/2 LAN Application Programming                            03/07/90  90E1
                                                             (86 min)
 OfficeVision/2 LAN                                          03/22/90  90G1
                                                             (87 min)
 OS/2 1.2 LAN Server and DOS LAN Requester                   04/26/90  90I1
                                                             (97 min)
 IBM 3174 Peer Communication                                 05/24/90  90L1
                                                             (98 min)
 LAN Connectivity Solutions                                  07/26/90  90P1
                                                             (143 min)
 OS/2 LAN Server and LAN Requester Tips and
  Techniques                                                 08/23/90  90R1
                                                             (127 min)
 LAN Management                                              10/25/90  90T1
                                                             (148 min)
 LAN Product Update                                          11/30/90  90X1
                                                             (130 min)
 LAN Update: Bridges                                         01/24/91  91A1
                                                             (146 min)
 IBM/Novell Interoperability                                 02/14/91  91B1
                                                             (117 min)
 OS/2 Network and Systems Management                         02/28/91  91C1
                                                             (120 min)
 Distributed Console Access Facility (DCAF)                  01/31/91  91G1
                                                             (126 min)
 NetWare from IBM:  Issues and Answers                       05/??/91  91??
                                                             (??? min)
 LAN Update: IBM 16/4 Trace & Performance Program            08/22/91  91S1
                                                             (152 min)
 LAN Update: Migrating from LAN Manager 2.0 to
  LAN Network Manager 1.0                                    09/26/91  91T1
                                                             (148 min)

 Miscellaneous FTN Broadcast Tapes                              Date    Order #
                                                             Duration  
 3174 Controller Asynchronous Emulation Adapter (AEA)
  Installation and Planning                                  03/02/88  88B1
                                                             (135 min)
 Netview DM/3174: Electronic Microcode Management            06/23/89  89L1
                                                             (150 min)
 PC DOS-to-AIX PS/2 Migration Tools                          06/28/89  89M1
                                                             (120 min)
 Personal Communications/3270 (PC/3270)                      08/04/89  89Q1
                                                             (90 min)
 Expanded Memory (EMS) for PC/3270 program                   02/08/90  90C1
                                                             (126 min)
 SCSI: A System View                                         05/10/90  90J1
                                                             (74 min)
 IBM Micro Channel Architecture Update: Enhancements         06/28/90  90N1
                                                             (133 min)
 IBM Micro Channel Architecture Update: Bus Masters          06/29/90  90N2
                                                             (140 min)
 Electronic Support for Technical Coordinators               07/12/90  90O1
                                                             (120 min)
 PS/2 Product Update: Models 90/95                           11/09/90  90V1
                                                             (114 min)
 DOS Memory Management                                       03/01/91  91D1
                                                             (120 min)
 PS/2 Technical Update: XGA                                  04/25/91  91??
                                                             (??? min)
 PS/2 File Server Performance Issues                         08/08/91  91R1
                                                             (129 min)


ΓòÉΓòÉΓòÉ 8.5. OS/2 Books ΓöÇ Additional Reading ΓòÉΓòÉΓòÉ

To jump directly to the other documents in this section, use the mouse, or Tab
and Enter keys, to select the section to which you wish to jump, below:

 Other Topics
 OS/2 Classes                                      FTN Broadcast Tapes
 Business Partner Class Schedules
                                                   OS/2 Books--Additional Reading

 Or, return to the IBM Education (Classes/Self-study) header.

 Many people are interested in finding out more about using or programming
 OS/2.  In addition to the manuals written by IBM and Microsoft, there are a
 number of books written by others that are available through libraries,
 bookstores, and computer retailers.  The following is but a sampling of these;
 just enough to get you started.  It is by no means intended to be an
 exhaustive list, nor is it an endorsement by IBM of any of the books or
 authors.

 Note:  Highlighted text indicates that there is additional information
 available.  To view this information, use the Tab and Enter keys, or
 double-click on the highlighted text, using the mouse.

 Title Author/Publisher/Publication Date
 ABIOS for IBM PS/2 Computers and Compatibles:  The Complete Guide to ROM-Based
 System Software for OS/2
       Phoenix.  Addison-Wesley; 1989.  ISBN# 0-201-51805-8
 Advanced C Programmer's Guide to OS/2
       Hansen, Augie; Vaughn Vernon.  Addison-Wesley; 1989.  ISBN#
       0-201-52328-0
 Advanced OS/2 Programming
       Duncan, Ray.  Microsoft Press, Redmond, WA; 1990.
 Advanced OS/2 Programming: The Microsoft Guide to OS/2 Kernel for Assembly
 Language and C Programmers
       Duncan, Ray.  Microsoft Press, Redmond, WA; 1989.  ISBN# 1-55615-045-8
 Advanced Presentation Manager Programming: The Graphics Programming Interface
       Southerton, Alan.  Addison-Wesley; 1989.  ISBN# 0-201-52325-6
 Advanced Programmer's Guide to Presentation Manager
       Nguyen, Thuyen.  Prentice-Hall, Englewood Cliffs, NJ; 1990.  ISBN#
       0-13-004383-4
 Assembly Language Programming under OS/2
       Leventhal, Lance A.  Bantam Books, New York, NY; 1989.  ISBN#
       0-553-34578-8
 Best Book of OS/2 Database Manager, The
       Fosdick, Howard.  Hayden Books, Indianapolis, IN; 1989.  ISBN#
       0-672-48436-6
        Client-Server Programming with OS/2 Extended Edition
       Orfali, Robert; Dan Harkey.  Van Nostrand Reinhold, New York; 1991.
       ISBN# 442-00826-0 (IBM Form Number G325-0650)
 Computel's Quick & Easy Guide to OS/2
       Crooks, Ted.  Compute Publications; 1988.  ISBN# 0-874-55-137-4
 Converting Applications to OS/2
       Moskowitz, Davic; Kathy Ivens; Noel Bergman.  Brady Books, New York, NY;
       1988.  ISBN# 0-13-171943-2
 Creating Applications with the IBM OS/2 Database Manager
       Baker, David C.; William I. Banning; William W. Myre.  Addison-Wesley;
       1989.  ISBN# 0-201-15302-5
 Design of OS/2, The
       Deitel, H.M.; M.S. Kogan.  Addison-Wesley; 1991.  ISBN# 201-54889-5 (IBM
       Form Number S325-4005)
 Developing Presentation Manager Applications: An Introduction
       Quedens, Edmund G.; Pamela S. Beason.  Scott F; 1989.  ISBN#
       0-673-46143-2
 DOS to OS/2 Conversions
       Ranade, J.  Osborne/McGraw, Berkely, CA; 1990.  ISBN# 0-07-051264-7
 Fast Access OS/2
       McClure, Rhyder; William H. Zack.  Brady/Simon & Schuster, Inc., New
       York, NY; 1990.  ISBN# 0-13-306945-1
 Inside OS/2
       Letwin, Gordon.  Microsoft Press, Redmond, WA; 1990.
 Inside OS/2 (technical report)
       Computer Technology Research Corp. Staff.  Computer Technology Research
       Corp.; 1989.  ISBN# 0-927695-23-5
 Object-Oriented Programming for Presentation Manager
       Wong, William.  M&T Publishing, Redwood City, CA; 1988.  ISBN#
       1-55851-074-5 (trade); 1-55851-079-6 (trade with disk)
 Office Automation Program Development Software Directory for OS/2 Computers
       ICP staff; Welke, Larry A.; Shiela Cunningham; Marilyn Gasaway.
       International Computer Publishing; 1990.  ISBN# 0-88094-181-2
 OS/2 Assembly Language
       Holzner, Steven.  Prentice-Hall, Englewood Cliffs, NJ; 1990.  ISBN#
       0-13-642505-4
 OS/2 Database Manager:  A Developer's Guide
       Fosdick, Howard.  Wiley; 1989.  ISBN# 0-471-50803-9
 OS/2 Desktop Reference Guide
       Held, Gilbert.  Weber Systems, Chesterland, OH; 1988.
 OS/2 Graphics Programming Interface, The
       Petzold, Charles.  Microsoft Press, Redmond, WA; 1990.
 OS/2 Notebook - The best of the IBM Personal Systems Developer
       Conklin, Dick.  Microsoft Press, Redmond, WA; 1990.  ISBN# 1-55615-316-3
 OS/2 Power Tools
       Moskowitz, David; Kathy Ivens.  Prentice-Hall, Englewood Cliffs, NJ;
       1989.  ISBN# 0-13-643065-1
 OS/2 Presentation Manager Developer's Guide
       Aaron, Bud.  TAB Books; 1989.  ISBN# 0-8306-0346-8 (trade);
       0-8306-9346-7 (paper)
 OS/2 Presentation Manager GPI: A Programming Guide to Text, Graphics, and Printing
       Winn, Graham C.E.  Van Nostrand Reinhold, New York, NY; 1991.  ISBN#
       0-442-00739-6 (IBM Form Number G362-0005)
 OS/2 Presentation Manager Graphics:  An Introduction
       Pappas, Chris H.; William H. Murray III.  Osborne/McGraw, Berkely, CA;
       1989.  ISBN# 0-07-881474-X
 OS/2 Presentation Manager Made Easy
       Schildt, Hervert.  Osborne/McGraw, Berkely, CA; 1989.  ISBN#
       0-07-881360-3
 OS/2 Presentation Manager Programming
       Reich, David E.; Robert F. Robinson; Paul W. Cheatham.  Wiley; 1990.
       ISBN# 0-471-50897-7
 OS/2 Presentation Manager Programming: An Introduction
       Lafore, Robert; Dror; Asael.  Osborne/McGraw, Berkely, CA; 1989.  ISBN#
       0-07-881467-7
 OS/2 Presentation Manager User's Guide
       Aaron, Bud.  TAB Books; 1989.  ISBN# 0-8306-0736-6 (trade);
       0-8306-9336-X (paper)
 OS/2 Programmer's Guide, Vol. 1
       Iacobucci, Ed.  Osborne/McGraw, Berkely, CA; 1990.  ISBN# 0-07-881533-9
 OS/2 Programmer's Technical Reference Series
       Microsoft Press Staff.  Microsoft Press, Redmond, WA; 1989.  ISBN#
       1-55615-220-5 (Vol. 1); 1-55615-221-3 (Vol. 2); 1-55615-222-1 (Vol. 3);
       1-55615-259-0 (Vol. 4)
 OS/2 Programming Environment, The
       Schmitt, David A.  Prentice-Hall, Englewood Cliffs, NJ; 1989.  ISBN#
       0-13-642927-0
 OS/2 Programming with Microsoft C
       Hansen, Augie; Vaughn Vernon.  Microsoft Press, Redmond, WA.  ISBN#
       1-55615-034-2 (trade); 1-55615-030-X (paper)
 OS/2: Power User's Guide
       Jamsa, Kris.  Osborne/McGraw, Berkely, CA; 1989.
 Peter Norton's Inside OS/2
       Lafore, Robert; Peter Norton.  Brady Books, New York, NY; 1988.  ISBN#
       0-13-467895-8
 Peter Norton's OS/2 online Guide
       Norton, Peter.  Brady Books, New York, NY; 1990.  ISBN# 0-13-662693-9
 Power of OS/2: A comprehensive User's Manual, The
       Fernandez, Judi; Ruch Ashley.  TAB Books; 1989.  ISBN# 0-8306-2693-X
       (trade); 0-8306-2993-9 (paper)
 Presentation Manager Programming
       Lowery, Keith.  Que Corp.,Carmel, IN; 1990.  ISBN# 0-88022-532-7
 Programmer's Essential OS/2 Handbook, The
       Cortesi, David E.  M&T Publishing, Redwood City, CA; 1988.  ISBN#
       0-934375-82-8 (paper); 0-934375-89-5 (trade)
 Programmer's Guide to the OS/2 Presentation Manager
       Young, Michael J.  Sybex; 1989.  ISBN# 0-89588-569-7
 Programmer's Guide to the Presentation Manager
       Southerton, Alan.  Addison-Wesley; 1989.  ISBN# 0-201-19440-6
 Programming the OS/2 Presentation Manager:  The Microsoft Guide to Writing
 Applications for OS/2's Graphical Windowing Environment
       Petzold, Charles.  Microsoft Press, Redmond, WA; 1990.
 Ranade's OS/2: The Database Manager Vol. 1
       Ranade, Jay; Angelo R. Bobak.  Bantam Books, New York, NY; 1989.  ISBN#
       0-553-34681-4
 Running OS/2 Including Presentation Manager
       Borland, Russell.  Microsoft Press, Redmond, WA; 1990.  ISBN#
       1-55615-257-4
 Software Tools for OS/2
       Young, Michael J.  Addison-Wesley; 1989.  ISBN# 0-201-51787-6
 Using OS/2
       Jamsa, Kris.  Osborne/McGraw, Berkely, CA; 1988.  ISBN# 0-07-881306-9
 Using OS/2
       Halliday, Caroline; David Gobel; Mark Minasi.  Que Corp.,Carmel, IN;
       1989.
 Using OS/2
       Taylor, R.; June Kanai; J. Hurtado; L. Fischbuch.  M-USA Business
       Systems.  ISBN# 0-929978-21-8
 Windows, OS/2, Microsoft C, and More:  Programming Selections from the
 Microsoft Systems Journal.
       Microsoft Press, Redmond, WA; 1990.
 Writing OS/2 Device Drivers
       Westwater, Raymond.  Addison-Wesley; 1989.  ISBN# 0-201-52234-9
 Writing OS/2 Resident Utilities
       Ezzell, Ben.  Addison-Wesley; 1989.  ISBN# 0-201-51788-4
 Writing Scientific Programs under the OS/2 Presentation Manager
       Cooper, James W. Wiley.  ISBN# 0-471-51928-6

 Related TopicsAuthor/Publisher/Publication Date
 Accounting Business Software Directory for OS/2 computers
       ICP staff; Welke, Larry A.; Shiela Cunningham; Marilyn Gasaway.
       International Computer Publishing; 1990.  ISBN# 0-88094-180-4
 AD/CYCLE:  IBM's Framework for Application Development and CASE
       Montgomery, Stephen L.; IBM Consulting Group.  Van Nostrand Reinhold,
       New York, NY; 1991.  ISBN# 0-442-30825-6
 Evaluating OS/2 with PageMaker
       Borgnes, Philip A.; Margy Kotick; Paula Wong; Aaron Loawhakasetr; Jan S.
       Sakamato.  Aldus Corp.; 1989.  ISBN# 1-56-026001-7
 IBM's Local Area Networks:  Power Networking and Systems Connectivity
       Schwaderer, David.  Van Nostrand Reinhold, New York, NY; 1991.  ISBN#
       0-442-20713-1
 LeBlonds' One, Two, Three-G Handbook for Presentation Manager
       LeBlond, Geoffrey T.; William B. LeBlond; Laura D. Mann; Suzanne P.
       Berry.  Bantam Books, New York, NY; 1990.  ISBN# 0-553-34995-3
 SAA: IBM's System Application Architecture
       Randesi, Stephen J.; Donald H. Czubek.  Van Nostrand Reinhold, New York,
       NY; 1991.  ISBN# 0-442-00468-0
 SNA: IBM's Systems Network Architecture
       Randesi, Stephen J.; Donald H. Czubek.  Van Nostrand Reinhold, New York,
       NY; 1991.  ISBN# 0-442-00504-0
 SPSS for OS/2: Operations Guide
       SPSS, Inc. staff.  SPSS, Inc.; 1990.  ISBN# 0-918469-92-9
 Variations in C, 2nd Ed.
       Schustack, Steve.  Microsoft Press, Redmond, WA; 1990.
 Ventura Three by Example: Windows-OS/2 Edition
       Webster, David.  Peachpit Printing; 1990.  ISBN# 0-938151-27-4


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

See how easy it is?  Now press the ESC key (or double-click on the icon in the
upper left corner of this window), to close this panel.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Help - The Action Bar Help option may be selected for information on using the
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ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

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     highlighted in red, to make them easier to find.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Print - You can print one or more topics.  You can also print a set of topics
by first marking the topics on the Contents list.  Multiple topics may be
marked.  To mark a topic, simply hold the Ctrl key and click on a topic with
the mouse.  You will notice that the topic highlighting will be enlarged.  This
indicates that the topic has been marked.  To unmark a topic, just repeat this
procedure.

To print the document Contents list, do the following:

  1. Choose Print from the Services pull-down.
  2. Click on Contents (or press the Up or Down Arrow key to select it).
  3. Click on Print (or select it and press Enter).
  4. The Contents list is printed on your printer.


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Copy - You can copy a topic you are viewing into a temporary file named
TEXT.TMP.  You can later edit that file by using the System Editor.

To copy a topic, do the following:

  1. Expand the Contents list and select a topic.
  2. When the topic appears, choose Copy to file from the Services pull-down.
  3. The system puts the text pertaining to that topic in the temporary
     TEXT.TMP file.

 For information on one of the other choices in the Services pull-down,
 highlight the choice and press the F1 key.


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Options - You can control the appearance of the Contents list.

To expand the Contents and show all levels for all topics, choose Expand All
from the Options pulldown. You can also press the Ctrl and * keys together.

For information on one of the other choices in the Options pull-down, highlight
the choice and press the F1 key.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM 3151 ASCII Terminal Hotline
Provides marketing and technical support for customers, dealers, and IBMers,
including:

 o Model/Feature/Function questions
 o Installation questions
 o Problem Determination
 o Application assistance for support of IBM 3151 mode
 o Pricing
 o Locating authorized 3151 Distributors


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Personal Systems HelpCenter |
The HelpCenter will complement current support offered by NDD Business Partners
and IBM Branches.  The purpose is to provide end users with a point of contact
if their requirements have not been met by established support systems.

Hours are: 9:00am - 9:00pm, Eastern Time; Monday - Friday.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

PartnerLink (formerly called CSS/RICS) Dealer Support Line
FOR DEALERS ONLY!  Dealers may call this number for help in using PartnerLink,
or if they have any questions about order entry.  Support is available Monday
through Friday, between 8:30am and 8:00pm, Eastern Time.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Desktop Software Product Information Center
The DSPIC was established to offer current and prospective customers with
marketing information about IBM desktop software products, including:

 IBM Current
 IBM DisplayWrite Series
 IBM Hollywood
 IBM Platinum Accounting Series
 IBM Storyboard Live!
 IBM Storyboard Plus
 and other IBM desktop software products

 Hours are from 9:00am to 6:00pm, Eastern time; Monday through Friday.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Desktop Software Support Hotline
The DSPIC was established to provide current customers with technical support
on the following IBM desktop software products:

 IBM Current
 IBM DisplayWrite Series
 IBM Hollywood
 IBM Storyboard Live!
 IBM Storyboard Plus

 Hours are from 9:00am to 8:00pm, Eastern time; Monday through Friday.


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 OS/2 2.0 Early Application Development Program
Developers who would like to port their DOS or Windows programs to OS/2 2.0 may
call this number to enroll in the EADP.  For $750 the developer receives a beta
copy of the 2.0 operating system, toolkit, 32-bit C compiler (C Set/2), IBM
WorkFrame/2 graphical development environment, a Windows to OS/2 migration kit,
additional development documentation, and a license to use this beta code on up
to 10 systems.  In addition, beta copies of the IBM OS/2 LAN Requester and the
Novell NetWare Requester will be provided on a first-come, first-served basis
(quantities are limited).

Any refreshes to the beta code made before March 1, 1992 will be automatically
sent to EADP members; as will one licensed copy of OS/2 2.0 and each of the
development tools above (except the Windows migration tool) upon general
availability of the ship-level packages.

No-charge technical support is provided via E-mail (MCImail).

Note:  Enrollments in the EADP program will not be accepted after March 1,
1992.


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IBM NDD Education Registration
IBM Business Partners and IBM employees may use this phone number to enroll in
classes taught at the IBM Business Partner Education Centers in Atlanta, New
York, Chicago, and San Francisco.  Selected classes are conducted in other
cities from time to time.  Check the education schedule on PartnerLink for
class dates, descriptions, and locations. You may also enroll via PartnerLink.


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IBM Employee Sales Information
IBM employees may order employee price lists and order forms for employee
PS/2-related purchases.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM End User Support Help Desk
The IBM EUS Help Desk is a toll-free support mechanism for customers, provided
on a subscription basis.  Charges are based on the number of customer
workstations supported and the hours of coverage (Between 7:00am and 7:00pm,
Monday through Friday; or 24 hours a day, 7 days a week).  There is no limit to
the number of calls a user can place.  Support is provided for IBM PCs and
compatibles, IBM PS/2s and compatibles, Apple computers, and a variety of IBM
and non-IBM commercial software.

For more information about the services provided, or the monthly charge per
workstation, call the 800 # given, or (for IBMers) send a PROFS note to EUSHELP
@ CARVM8.


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OS/2 32-bit Expedite Program
Developers who would like to port their DOS or Windows programs to OS/2 2.0 may
call this number to purchase a beta copy of the 2.0 operating system, toolkit,
32-bit C compiler, kernel debugger, and device driver documentation for $175.

This beta program includes one copy of the beta code, but no ship-level code
when OS/2 2.0 ships.


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IBM Developer Assistance Program (IDAP)
Those who register for the IDAP program are eligible for discounts on IBM
hardware and software, entrance into developer-only classes, electronic
technical support, and a subscription to the IBM Personal Systems Developer
magazine.  Only those developing products for commercial sale (vs. in-house
use) are eligible for the IDAP program.  OEM In-house OS/2 applications
developers may register, however, for the OS/2 Application Assistance Center.
See the OS/2 AAC phone number for additional information.


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IBM General Information
Who do you call for help when you don't know who to call for help?  The IBM
General Information hotline is a good starting point.  They will help direct
you through the maze of IBM locations and functions.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Credit Corporation Investments
The IBM Credit Corporation Investments line is available to all IBM employees,
retirees, and spouses.  It allows users to inquire into IBM Money Market and
Mutual Fund account balances, current rates, and other similar information.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Authorized IBM Dealer Locator
Customers may call this number, and by giving their zip code to the operator,
receive the names and phone numbers of three IBM Authorized Dealers located
within that zip code.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Maintenance Agreements
For information about IBM service offerings on the entire line of IBM
typewriters through mainframes, including prices and terms and conditions.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Multimedia Help Line
Call here for brochures and other information on IBM Multimedia products.  If
requested, an IBM marketing representative will return your call to discuss
ActionMedia 750, and other multimedia products not generally available, but
orderable by special bid.  The Multimedia Support Center is open Monday-Friday,
8:30-5:30 EST.

To subscribe to the "IBM Multimedia Solutions" newsletter (or to submit
articles), either send a PROFS note with your name and external mailing address
to BARATTO @ ATLVM1, or write to:

Larry Baratto
IBM Multimedia Solutions
PO Box 2150
Internal Zip H8F-19
Atlanta, GA 30301-2150


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Multimedia Pre-sale Marketing Assistance

Potential customers, creators, developers, business partners, and end-users can
call this number for information about IBM's
multimedia offerings, including the Ultimedia series.  For after-sale technical
support, use the Multimedia Help Line.


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IBM National Education Fulfillment Center

This center offers IBM PS/1 and PS/2 hardware discounts to K-12 and collegiate
school faculty and staff.  They also offer
a limited selection of software offerings, including PALS.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM National Support Center for Persons with Disabilities

This center acts as a clearinghouse of information about IBM and non-IBM
products available for the disabled.  The NSCPD
may also be reached through the IBM NSC BBS (see the "IBM Non-Voice Phone
Numbers" section of this document for more information about the BBS).


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Hardware Service

For information about IBM service contracts for IBM PCs, PS/2s, mid-range, and
mainframe computers and peripherals.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Open Systems Information

Call for information about IBM's open systems strategies regarding AIX/UNIX,
OS/2, and other hardware and software platforms


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM OS/2 Application Assistance Center

The OS/2 AAC, located in Dallas, offers classes of up to 5 days for customer
application programmers to attend (with their
SE) and receive assistance in designing, developing, and implementing OS/2
applications (including some after-class support).
Assistance is provided for Presentation Manager programming, tools (such as
CASE/PM, EASEL, Choreographer and others) and
languages (including REXX), and the Communications and Database Managers.

For more information your IBM rep or SE should contact OS2AAC @ DALVM41B; or to
enroll, have then send an EZFORM to OS2AAC.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM OS/2 Information and Sales

The IBM OS/2 Information and Sales line can be used by customers to find out
more about OS/2 1.3 and 2.0,
and to place orders for OS/2 SE and EE 1.3, OS/2 2.0 demo videotapes, and OS/2
T-shirts and other promotional items
Customers purchasing IBM OS/2 through this hotline will be given an IBM
customer number entitling them to
90-days of free technical support via this 800#.  (Technical support will be
provided only for those purchasing OS/2
via this phone number.  The customer number assigned will be used to determine
entitlement.)  Hours are 10:00am-6:00pm
Eastern Time, M-F (excluding IBM holidays).


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

OS/2 OEM System Compatibility Testing

The following numbers are ONLY to be used by system vendors seeking to test
their products with OS/2 2.0.  It is NOT for end-users looking for
a list of systems 2.0 will run on.  For such a list, see the OS/2 2.0 Technical
Tips document entitled Systems Supported By OS/2 2.0 in the PS/2 Technical Assistant.

The numbers for vendors to call are: .* Sharon Kleiman, Mgr.

 407-443-8440 (Ron Harp), or

 407-982-1462 (Glenn Christensen)


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM PC Technical Books Hotline

This number may be used by customers to order IBM publications directly.  The
pubs offered are primarily for hardware products, and are mostly technical in
nature.  A free
Technical Books catalog is also available upon request.  Pubs which are not
available through this number may be available through a Dealer (via the
Software and Publication
Order Hotline), or through an IBM Marketing Representative.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Platinum Accounting Software

The IBM Platinum Support group provides free dealer support, and end-user
support for a fee.  Contact the 800# for information on the fee structure and
hours of operation.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Platinum OEM Add-on Database Products

The IBM Platinum Support group provides marketing information about non-IBM
database products developed by OEMs for use with the IBM Platinum accounting software.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Prodigy Services Corporation

The Prodigy Service charges a flat monthly rate for unlimited access to its
news, online shopping, weather information, electronic conferencing, games,
online encyclopedia,
financial information, and hundreds of other features.  Prodigy is compatible
with IBM PC, PS/1, and PS/2 computers, or compatibles, and Apple MacIntosh.
New enhancements include
support for EGA/VGA graphics, mice, and 64-column text in some screens on PCs;
support for Multifinder and color on the MacIntosh; and better performance on
all systems.  Prodigy is
now available nationwide (except Alaska) by local phone call.

Note:  Prodigy is a partnership of IBM Corporation and Sears Corporation.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Authorized IBM PS/1 Reseller Locator

Customers may call this number, and by giving their zip code to the operator,
receive the names and phone
numbers of up to three IBM Authorized PS/2 resellers (dealers and department
stores) located within that zip code.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM PS/1 386SX Upgrade Trade-in

Customers may call this number to upgrade from a 286-based PS/1 system (all
models) to the 386SX-based B82 model, with 2MB of RAM
(upgradeable to 6MB on the motherboard) a color display, two 11" AT-style
adapter slots, an 80MB fixed disk drive, and room for another
fixed disk drive, either 80MB or 129MB.

Call this number for details on how to return your existing 286-based PS/1.
This upgrade/trade-in cannot be done through a dealer


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM NSC/Technical Advisor BBS Status

If you have trouble contacting either the IBM National Support Center BBS or
the IBM Technical Advisor BBS, and want
to know for sure whether the BBS is down or not, call this number for a
recorded message.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Tax Deferred Savings Plan (TDSP) Service Department

The IBM TDSP Service Department is available to all IBM employees and spouses.
It allows touch-tone phone users to inquire into TDSP account
balances, current rates, and other similar information.  Touch-tone and rotary
phone users may also speak to a service representative.

Hours of operation are 6am-11pm Eastern time, weekdays; and 6am-6pm Eastern
time, weekends and IBM holidays.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Customer Education Schedules

Customers may call this number to find out the latest schedules for, and enroll
in, IBM customer classes, as well as ordering self-study courses.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Triumph! Workstation Manager Service and Support

This product is supported by Micronyx, the vendor.  ServiceLink, and
SupportLink, within IBMLink, may also be
available.  These links provide the ability to search product information and
defect databases, report defects, order
defect corrections, and ask questions related to installing or operating this application.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Printers (Lexmark) BBS

Lexmark International, Inc. runs a BBS providing support for IBM printers,
including downloadable device drivers.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM National Support Center BBS

The IBM NSC BBS features product conferences on PC and PS/2 products, DOS and
OS/2, AIX and RS/6000, and more.  There are also product announcements,
downloadable
program and text files, and OS/2 device drivers.  The latest version of the
PS/2 Assistant can always be found on this BBS.

The IBM NSC BBS runs on an OS/2 LAN Server V1.3 Token-Ring network.  Connection information:

 o Baud Rate: 300-9600 bps

 o Modems Available: Hayes Ultra V.32 9600 bps; IBM 7855 V.32 9600 bps; and USR
   Dual-Standard V.32/HST 9600 bps

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: 24 hrs a day, 7 days a week

 o BBS Software: Multi-Net (OS/2-based)

 o SysOps: Wyn Easton, Tony Reed

 o Usage Charge: None (however your phone company may charge for long distance call)


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM National Parts Center Fax order Processing

For Dealers Only! Either the NPC Parts Order form may be used, or dealers may
use their own form, providing the form contains the following
information, and is on 8.5x11 inch paper:

  1. Company name

  2. Dealer identification number

  3. Customer number

  4. Company bill-to address

  5. Company ship-to address

  6. Name and phone number of person placing order

  7. Part number

  8. Part description

  9. Quantity ordered

 10. Whether the order is "Regular" or "Emergency"

 11. Purchasing agent signature

 12. Dealer's fax number for receipt/acknowledgement

 NPC orders received via facsimile will receive a receipt acknowledgement via
 return fax no later than the following business work day.

 For more information about the NPC fax order procedure, refer to the April
 1990 update to the Parts Ordering section of the Service Support Guide (SSG).


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Technical Advisor FAX Access to the IBM NSC

Dealers who are registered as IBM Technical Advisors, and who wish to send
information to the IBM National Support Center
via Facsimile may do so.  These FAXes will be given the same priority as
telephone calls to the NSC 800# by TAs.

Note:  Only Technical Advisors may use this FAX number.


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California Software Products supports the IBM RPG Application Platform, until
July 2, 1992, and sells a CSPI-logoed version called Baby/400.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

DeTail BBS

DeScribe Inc., which produces the DeScribe Word Publisher OS/2-based software,
runs this bulletin board for the support of their OS/2 products.  Connection information:

 o Modems Available: Unknown

 o Baud Rate: 300-2400

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: Hours Unknown.

 o BBS Software: Mitchtron (OS/2-based)

 o Sysop: ???

 o Usage Charge: None


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Icaro BBS

Home of Spain's national OS/2 conference.  Carries international OS/2
conferences (OS/2, OS/2 BBSs, OS/2 programming and OS/2 LANs).  Many megabytes
of OS/2 programs available for download.

 o Modems Available: USR Dual Standard 14.4K baud with V.32bis and ASL

 o Baud Rate: 1200-9600 bps (V.32bis)

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: 24 hours

 o BBS Software: Unknown

 o Fidonet Address: 2:341/1

 o SysOps: Jose Pedro Moro (also reachable on CIS as 100021,176 and internet as
   [e-mail]), and Emilio Castellano

 o Usage Charge: 3000 pesetas (around US$30) annual fee, for unlimited access
   and file downloading


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MonuSci CBCS

The MonuSci CBCS provides a service to members and non-members alike who need
help on OS/2 and its applications.  The board also holds the latest utilities
for OS/2 and DOS and makes them available to all callers.
News of user group activities and special offers are provided online.
Connection information:

 o Modems Available: Courier HST-DS+ (two lines)

 o Baud Rate: HST, V.21/22/22bis, V.32/32bis, MNP5, V.42/V.42bis.

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: 22 Hours (4:00am-2:00am)

 o BBS Software: Maximus 2.0 (OS/2-based)

 o SysOp: Mike Gove (CIS ID 10031,2246)

 o Usage Charge: None (MonuSci user group members have access to special areas)


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Multi-Net BBS

Multi-Net Communications, which produces the Multi-Net OS/2-based BBS software,
as well as the Pmcomm async communications program, runs this bulletin board
for the support of their OS/2 products.  Connection information:

 o Modems Available: Intel V.32

 o Baud Rate: 300-9600

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: Hours Unknown

 o BBS Software: Multi-Net (OS/2-based)

 o Sysop: Paul

 o Usage Charge: None

 o Voice Support: [phone]


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

OS/2 BBS

 o Modems Available: Unknown

 o Baud Rate: 300-2400

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: Unknown

 o BBS Software: Unknown

 o Sysop: ???

 o Usage Charge: Unknown


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

OS/2 & Sound BBS

A multi-purpose BBS, containing an OS/2 conference.  Connection information:

 o Modems Available: Unknown (MNP Class 4)

 o Baud Rate: 300-2400

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: 24 hours

 o BBS Software: RBBS (DOS-based)

 o Sysop: ???

 o Usage Charge: None


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

The Prodigy Service

The Prodigy service contains many bulletin board conferences discussing many
different topics.  To follow the discussions of OS/2, JUMP "Computer Club" and
select the topic(s) you wish to read through.
At present there are two topics that contain OS/2 discussions: "Windows and
OS/2" and "Operating Systems."


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Rucks Place/2 BBS

OS/2 shareware software, example code, and programming tools are available for
download.  OS/2 messaging areas online are tied to the international echomail
network.  Separate
areas for general OS/2 discussion, OS/2 BBSes, LANs, technical talk, and
programming are carried, as well as several areas specific to Dallas-Ft. Worth
area users.  First-time
callers receive full access privileges.  Connection Information:

 o Modems Available: USR Dual Standard 14.4K baud with V.32bis and ASL

 o Baud Rate: 1,200-14,400

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: Unknown

 o BBS Software: Unknown

 o Fidonet Address: 1:130/[e-mail]

 o Sysop: Ken Rucker

 o Usage Charge: None


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

OS/2 Shareware BBS

Catering to OS/2 users and developers openly available on two phone lines with
an additional line for contributing callers.  Over
1800 OS/2 specific files available for download.  Full access given on first
call with no upload/download ratios enforced.  Also a member of the
Fidonet international computer network, carrying the OS2, OS2BBS, OS2Lan, and
OS2Prog echomail conferences.

 o Modems Available: USR Dual Standard 14.4K bps; all 3 nodes

 o Baud Rate: 300-14,400

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: 703-385-4325 - 22 hrs; 703-385-0931 - 24 hrs; Subscriber Line -
   24 hrs.

 o BBS Software: Maximus (OS/2-based)

 o Fidonet Address: 1:109/347 and 1:109/357

 o Sysop: Pete Norloff

 o Usage Charge: None for normal usage.  For $25/yr subscribers get access to a
   separate 9600 baud phone line


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Soldier's Bored BBS

Catering to OS/2 users.  A selection of OS/2 PD/Shareware available for
download.  New users get download priveleges
on the first call.  Also a member of the Fidonet international computer
network, carrying four OS/2 FidoNet conferences: OS/2,
OS/2 LAN, OS/2 Programming, and OS/2 BBS.

 o Modems Available: USR Dual Standard (HST/V.32).

 o Baud Rate: 300-9600

 o Parity/Data Bits/Stop Bits: N/8/1

 o Operation: 23 Hours (5AM-6AM EDT set aside for mail only)

 o BBS Software: Maximus (OS/2-based), Binkleyterm OS/2 mailer

 o AlterNet Address: 7:49/437

 o Fidonet Address: 1:106/437

 o Sysop: Art Fellner

 o Usage Charge: None


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

AD/CYCLE:  IBM's Framework for Application Development and CASE

This book covers the entire application development life cycle, emphasizing
modeling systems, modeling technology, and modeling the enterprise.
System/370, AS/400, and OS/2 are covered.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Client-Server Programming with OS/2 Extended Edition

The definitive guide to Client-Server programming and OS/2 Extended Edition.
Includes database servers vs.  transaction servers; APPC,
NetBIOS, Named Pipes, LAN Server; Remote vs.  Local SQL vs.  stored procedures;
OLTP, Database, and Communication benchmarks; GUI tools
and rapid prototyping; plus 300 pages of C programming, and about 100
illustrations, to give you a jump start.  Jim Grey in Database Programming and
Design (Sept.  1991)
says, "I was impressed by how easy it is to implement distributed applications
in OS/2, which demonstrates the message that
client/server computing is available and easy.  In part, the simplicity comes
from the OS/2 mechanisms, and is also due to Orfali
and Harkey's style...."

This 1000-page book contains many benchmark programs, friendly tutorials, and
concludes with a Club Med client-server application on an OS/2 EE platform.

The target audience are PC programmers, MIS programmers, LAN and Communications
specialists, database administrators and anyone with an
interest in SNA, SAA or OS/2 EE.  The book can also be used as a supplementary
text for courses on networks, operating systems, OLTP,
LANs, SQL, database theory, servers, and distributed systems.  This book is
good for IBM customers who want to understand the power of
OS/2 and how it fits with SAA, CUA and other acronyms.


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The Design of OS/2

The primary goal of The Design of OS/2 is to provide insights into the design
decisions and philosophy of the OS/2 operating system.  It
discusses the motivation, architecture, and realization of OS/2 in the personal
computing marketplace.  The design of the major components of
OS/2 are described in terms of their API architecture, internal data
structures, and algorithms.  Each area focuses on bridging operating
systems theory to the realization of the design and implementation of OS/2.
Where it is significant, an objective comparison of the
technical aspects of OS/2 and other operating environments is provided.  A key
thrust is to describe the evolution of personal
computer operating systems from DOS through 16-bit OS/2 and 32-bit OS/2.
Chapter 1  History
Chapter 2  Microprocessor Architectures
Chapter 3  Hardware Architectures
Chapter 4  System Architectures
Chapter 5  Multitasking
Chapter 6  Memory Management
Chapter 7  Interprocess Communication
Chapter 8  I/O Management
Chapter 9  Presentation Management
Chapter 10  Compatibility
Chapter 11  Communications
Chapter 12  Future


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OS/2 Presentation Manager GPI: A Programming Guide to Text, Graphics, and
Printing

This book helps you create superior OS/2 graphics using the powerful graphic
programming interface by clarifying a complex package that has
not been well documented or understood.  Over 50 programming examples are given
that help answer questions on GPI and development functions.
All aspects of data transfer, deletion, dimension functions, page units,
scaling of MetaFiles and form selection are included.


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IBM's Local Area Networks:  Power Networking and Systems Connectivity

For novices to LAN's and for experienced users who want state of the art
understanding, this book presents clear information and practical
techniques for using and designing LANs.  IBM Token Ring Hardware, PC Network
Broadband/Baseband Hardware, LAN Software are all covered.
The book shows how to get maximum performance from your network, gives
practical advice on moving beyond normal configurations, and includes
appendices which give IBM cabling system wiring configurations.


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SAA: IBM's System Application Architecture

A careful analysis of the SAA strategy, architecture, and products.  Covers
cooperative processing, enterprise networking, graphical user
interface, object oriented programming, Advanced Peer to Peer Networking and
network management.  The pros and cons of SAA are
covered to provide an invaluable guide to evaluating the applicability,
potential, benefits and drawbacks and long term
implications of SAA.  Extensive technical information not easily accessed is included.


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SNA: IBM's Systems Network Architecture

Extensive coverage of the new SNA APPN technologies, including LU6.2 and Node
Type 2.1.  Designed to help professionals update their skills
and deal with evolving enterprise networks, this is an excellent guide to
positioning SNA to handle client-server and cooperative processing
applications.  Valuable to developers working with AS/400 and OS/2 Extended Edition.