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Subj: Supra under Next Section: Supra Corporation From: Esabe Informatica Distri 100040,361 # 240, 1 Reply To: Supra suport Date: 07/09/92 20:28:12 Would you please tell me how to configure a Supra V32bix Fax Modem under NeXTStep 2.1. Do I need a special driver or should I use the standard class 2 one ?. Thank's in advance Subj: Supra under Next Section: Supra Corporation From: Supra Corporation 76004,565 # 275, * No Replies * To: Esabe Informatica Distri 100040,361 Date: 07/10/92 06:07:19 Esabe It is my understanding that the current driver for the NeXT was based on a old spec for the class2. Our modem is based on a new cut of the spec, and the two have problems. The class2 is still being worked on by the CCITT committee and hasn't been finalized yet. There are several companies working on new drivers which should support our modem. Kenny - Supra Tech Support Subj: Modem failure Section: Supra Corporation From: Robert Aitken 71011,604 # 241, 2 Replies To: all Date: 07/09/92 20:28:12 I have a Microcom QX/2400t moden that is hung in the open mode after a storm. When I turn on my computer I hear the operator say " If you want to make a call please hang up". Can this modem be repaired? Subj: Modem failure Section: Supra Corporation From: Chuck Santose 71665,1074 # 251, * No Replies * To: Robert Aitken 71011,604 Date: 07/10/92 00:44:16 Bob -- Take it apart (you can't void the warranty now <G>). It may have a mechanical relay that is stuck. -- Chuck Subj: Modem failure Section: Supra Corporation From: Supra Corporation 76004,565 # 276, * No Replies * To: Robert Aitken 71011,604 Date: 07/10/92 06:07:26 Robert Most likely the storm damaged either the relay or some of the more important parts of the modem. If it is the relay, you can probably fix it, may be a chore find the parts though. Kenny - Supra Tech Support Subj: Settings for XTalk Section: Supra Corporation From: Francois A. JOLLES 100063,775 # 244, 1 Reply To: Tech Support Date: 07/09/92 21:06:08 I am using a SupraFAXModem V32bis with Crosstalk for Windows 1.2.0 Do you have an example of configuration for this product which has a lot of other modem's settings available but not yours. I am using standard ones but want to get more from my modem. Thanks. Francois Jolles Subj: Settings for XTalk Section: Supra Corporation From: Supra Corporation 76004,565 # 277, * No Replies * To: Francois A. JOLLES 100063,775 Date: 07/10/92 06:07:02 Francios I do not have a specific configuration for it yet, but we are working with the people who make CrossTalk to correct this. We will be sending them a modem in the future to enable them to set it up correctly. Kenny - Supra Tech Support Subj: CheckFree Compatibility Section: Supra Corporation From: Jeff Hacker 74226,435 # 245, 2 Replies To: Supra Corporation 76004,565 Date: 07/09/92 21:51:18 Kenny, I've been reading the notes on-line, and am considering buying the 14.4 bis fax/modem. Although I usually am using Compuserve, GEnie, etc., I also access CheckFree, and their program apparently can be somewhat fussy, even at the fall-back rate of 2400. They are on the Compuserve network. Question is, have you had any comments about the compatibility of your modem with CheckFree. For this one purpose, I don't think speed is the question, but compatibility is urgent. Thanks. Jeff Hacker Subj: CheckFree Compatibility Section: Supra Corporation From: Supra Corporation 76004,565 # 270, * No Replies * To: Jeff Hacker 74226,435 Date: 07/10/92 06:06:12 Jeff I have had no reports of problems with CheckFree. We have a option in our modem which turns it into a standard 2400 modem. Kenny - Supra Tech Support Subj: CheckFree Compatibility Section: Supra Corporation From: R. Harold Holbrook Jr. 76074,1544 # 284, * No Replies * To: Jeff Hacker 74226,435 Date: 07/10/92 06:52:13 Jeff: Re:"...compatibility of your [SupraFaxModem V.32bis] modem with CheckFree." Works fine for me. >>Hal Subj: 9600 cis connection Section: Supra Corporation From: Brian Ferguson 72335,1052 # 253, 1 Reply To: Supra Corporation 76004,565 Date: 07/10/92 01:32:13 I have left several messages to you about an initialization string that would work to log in to CI$ at 9600 baud. I have had trouble all along. Some times I would get in fine, then next time, no go. After several days, it finally hit me; maybe it's the node. I tried a couple of other 9600 baud numbers in other parts of the state, and voila! Everything worked great! Now I can use just the AT&F2 string for those nodes and it works ok. I left a message to CI$ feedback about the Fresno node, hope they will do something about it. Thanks for all your help. --Brian Subj: 9600 cis connection Section: Supra Corporation From: Supra Corporation 76004,565 # 271, * No Replies * To: Brian Ferguson 72335,1052 Date: 07/10/92 06:06:19 Brian I'm glad you got it working. I have never heard of people having trouble with 9600 nodes, so I didn't even consider it. I don't expect it happens very offen. Kenny - Supra Tech Support Subj: 2 V.32bis CAN'T CONNECT Section: Supra Corporation From: Scott Davidson 71520,2062 # 264, 1 Reply To: Supra Corporation 76004,565 Date: 07/10/92 04:46:00 I purchased a Supra V.32bis modem to transfer large files to a customer our company works with. I recommended the same modem to our customer. We can each connect to any BBS at 14.4 but can not connect to each other with any regularity. I can not call in to the other modem at all and they can only connect to my modem if it is forced to 2400. We were able to get through to your tech support line on 2 occasions. This was on Wed. the 8th. The person we spoke to had us check the ROM level - both the latest version released - and had us enter some different AT commands. It did not help. Your rep called both of us and was able to connect at 14.4 to both. We were told the problem was line noise between our locations. I am located in NJ at the US headquarters of Mita Copystar America (the copier and FAX company) and the other modem is located in CT at the headquarters of Pitney Bowes FAX division. Both of us work in the engineering department and have access to diagnostic equipment. We can test phone lines and the phone lines look OK to us. We tried today to connect again - no luck. We called Datastorm since we both use Procomm Plus, they made sure we had the latest MODEMS.DAT file and the correct modem commands but still no luck. The Datastorm rep was able to log on to my system at 14.4 using a US Robotics but not the CT location. We tried to call your support and sales lines all day today - 50 calls at least and got either no answer or a busy signal, all day. We need help resolving this problem ASAP. I look like an idiot for recommending the modem since it won't work and we have wasted 2 days of valuable time. Please have someone call me at 201-288-6900 Ext 284, or Mike Mayes at 203-381-7476 tomorrow to help us resolve this. It would probably be better if you called Mike, he can arrange a 3 way conference call. PLEASE HELP! Subj: 2 V.32bis CAN'T CONNECT Section: Supra Corporation From: Rex K. Perkins 70651,1611 # 300, * No Replies * To: Scott Davidson 71520,2062 Date: 07/10/92 15:13:26 Scott, I have also been unable to connect to some Supras at anything over 2400 baud. I think the problem is the inability of the Supras to initiate the fallback required for anything other than perfect lines. The local lines round here (central Mass.) are very bad and I just can't connect to a BBS just two towns away. However, over AT&T lines I can connect to non supra modems in CA without any problem. Perhaps the problem will be fixed when the modem is *finished*. Cheers, Rex Subj: Amiga W/Suprafax .32bis Section: Supra Corporation From: Thom 71511,3052 # 267, 2 Replies To: 76004,565 Date: 07/10/92 05:49:20 I have and Amiga 500, operating under 1.3 . I use JRComm, and have been unable to get anything faster than 9600 on any board. I know the problem is with modem/JRComm configuration. Could you help me configure everything? Also, I don't know how my serial config (under prefs) should be set. A thousand thanks. Subj: Amiga W/Suprafax .32bis Section: Supra Corporation From: Supra Corporation 76004,565 # 281, * No Replies * To: Thom 71511,3052 Date: 07/10/92 06:44:08 Thom On a stock 500 with workbench 1.3, 9600 is about as good as you are going to get. The computer just can't support anything higher reliably. You can help the situation by killing anything you have in the background and reduce the colors to only 2. Kenny - Supra Tech Support Subj: Amiga W/Suprafax .32bis Section: Supra Corporation From: Gary Comer (UK) 100027,26 # 289, * No Replies * To: Thom 71511,3052 Date: 07/10/92 09:30:11 Seems like JRCOMM is the problem! What you need is a terminal program that supports 19200 baud. This way, you should be able to make a V.32bis (14,400) CONNECT. Personally, I use Access!, which *IS* reliable at that speed. Cheers, -Gary Subj: SupraModem 2400 plus Section: Supra Corporation From: Scott 71045,2417 # 285, * No Replies * To: Supra Corp. Date: 07/10/92 08:31:21 To Supra Corp: I can't get my Apple //c to talk correctly with my modem? I have a cable that connects from my //c port to the modem's rs-232. The cable is a //c to Hayes compatible...the pin outs on the cable are 2,3,7,8,20. The TR light is on, but no SD or RD.... Subj: Fax Modem Troubles Section: Supra Corporation From: Hindra Irawan 71053,1041 # 288, * No Replies * To: Supra Corporation 76004,565 Date: 07/10/92 09:29:10 I have trying to send a fax from a Relisys TEFAX fax machine to the supra FAX Modem v.32bis and I have never had a successfull session. If I send it lowres, the modem after answering and (I guess) handshaking will disconnect. The Fax Manager Activity Log will report error -23003 (what is that?). If I send it Hires, the modem will continue receiving, but then when I try to view the document, it's either empty or only a quarter page of the last page showed up. Is there any insights to this problem? Have you ever heard of this problem before? Thank you! Hindra Subj: Email Section: Supra Corporation From: Tom Kinkley 74736,466 # 311, * No Replies * To: Supra Tech (Kenny) 76004,565 Date: 07/10/92 18:13:10 Kenny I sent you some email today Please be sure that you get it. Subj: V32.BIS /GENIE-AOL? Section: Supra Corporation From: Arthur R. McGee 72377,1351 # 133, * No Replies * To: Glenn Jordan 73740,640 Date: 07/06/92 12:26:23 Hi Glenn. I've got the Supra v.32bis as well and I also use GEnie and BIX. You shouldn't have to use a special setup string for a different ONLINE SERVICE as I have found that their connections are more consistent and reliable than many of the BBS systems I've attempted dialing. I use the basic AT&F2 for all systems that I dial, and only in rare cases, such as with the AST Support BBS, do I have to add a command or two to get things to work properly. If you don't mind, let's lose Aladdin for a second to see if that's the problem. Just use any standard comm package like PCPLUS, TELIX or QMODEM. Let's test this out. Try dialing 1-213-776-0500, which is my GEnie access number here in Los Angeles, CA. I've never had a problem with that number so this should tell us something. By the way, is the modem connecting with CD, but the prompt not coming up? You may or may not have to type the HHH when you first get a connect message. Also, I believe that although GEnie doesn't advertise it, they actually have 14,400 access since my modem shows 14.4 on the display even though GEnie only mentions 9600 baud ports. If it works, leave GE Mail for AMCGEE. Subj: Supra and their stuff Section: Supra Corporation From: Albert Dayes 70007,3615 # 205, 1 Reply To: Supra Corporation 76004,565 Date: 07/08/92 21:13:00 Does Supra v.32bis have the callback security feature that some other modems (ie Zylex (sp?)) have? Subj: Supra and their stuff Section: Supra Corporation From: Supra Corporation 76004,565 # 215, * No Replies * To: Albert Dayes 70007,3615 Date: 07/09/92 06:33:12 Albert No, it does not. Kenny - Supra Tech Support Subj: New SupraFaxv32bis/ATRA Section: Supra Corporation From: Hindra Irawan 71053,1041 # 219, * No Replies * To: R. Harold Holbrook Jr. 76074,1544 Date: 07/09/92 08:38:21 I am basically setting the same thing at home. The problem is when the ARA is set up to answer the phone, and somebody sends a fax, nobody will pick up the phone. But when another data modem calls, the ARA will attempt to pick up. Basically with ARA, the FAXstf is useless... Hindra Subj: New SupraFaxv32bis/ATRA Section: Supra Corporation From: R. Harold Holbrook Jr. 76074,1544 # 282, * No Replies * To: Hindra Irawan 71053,1041 Date: 07/10/92 06:52:05 Hindra: Re:"...The problem is when the ARA is set up to answer the phone, and somebody sends a fax, nobody will pick up the phone. But when another data modem calls, the ARA will attempt to pick up." I assume that the modem won't arbitrate, e.g. when ARA and FAXstf both request auto answer, the modem waits to identify the carrier and passes it off to the appropriate software. BUT-- at least you can dial out when ARA is set to auto-answer and after you complete your comm session the ARA will "discover" the empty serial port and wait for a call again. Kinda neat. >>Hal Subj: FAX program/uart Section: Supra Corporation From: Richard Horning 70741,1652 # 103, * No Replies * To: Scott Kozberg 71320,3065 Date: 07/03/92 08:05:18 I will be happy to sell you my copy of FaxTalk Plus, that came with the Supra, as I am not using it and have no need of it. Price = $25. Send me a voice number if you want to discuss shipping and payment details. Subj: Mac 14.4 Section: Supra Corporation From: Greg Youngs 76665,3010 # 87, * No Replies * To: Supra Corporation 76004,565 Date: 07/02/92 14:34:06 Kenny I can point to a number of people who have trouble with one TF host and not the other - because of differences in the modem(s) and NOT in the line quality. One of those is looking at moving up to a Supra v.32bis in fact. Both are early vintage 9600's. I had trouble with QuickDEX, but once I got the Supra working right, I still I had to reinstall QD II from the master before it would work. I had to force quit both TeleFinder and QDII at various points. I finally ended up using a setup for TF that does not use HH and only uses flow control. Don't know if that made any difference, but it seems to. I get 900's in transfers and have bps set to 19.2. Hints? Tips? Examples? Thanks! Gregory Subj: Mac 14.4 Section: Supra Corporation From: Greg Youngs 76665,3010 # 88, * No Replies * To: Chuck Santose 71665,1074 Date: 07/02/92 14:34:10 Chuck Will soon have a chance or two to access 14.4 hosts, but not now. I think the software is an issue, but from listening to other (Mac) users on CIS, 1000 cps is the best I have heard, but I DL during the day, rarely in the evening, almost never at 4 am. Transfer protocol I use is going to be B+ on CIS or Zmodem elsewise. I will try using bare bones telecommunications program and try. So far, nothing has gone over mid-900's. And having HH selected does not seem to help - or even work in some situations. Thanks! Gregory Subj: Mac 14.4 Section: Supra Corporation From: Chuck Santose 71665,1074 # 134, * No Replies * To: Supra Corporation 76004,565 Date: 07/06/92 14:34:24 John -- Thanks. We have a mail order source, but some folks would rather pay extra than wait a day or two longer <G>. -- Chuck Subj: SupraFaxv.32bis & ARA Section: Supra Corporation From: Steve McCoy 71071,2031 # 120, 1 Reply To: R. Harold Holbrook Jr. 76074,1544 Date: 07/05/92 01:45:24 Mr. Holbrook; I hope that this doesn't sound sarcastic, but since I'm a very experienced user who did it you might check. Do you have AppleTalk active on the system that you are trying to connect from. It drove me crazy for two hours one night, but my symptoms were exactly the same. It's something that Apple needs to consider too, since when you do this you can't use the printer port on a local basis. I've got a Stylewriter at home that's useless when I'm connected to the network at work. On the positive side, the performance it wonderful when you're running V.42 at both ends. Check your chooser and make sure that you've got AppleTalk active on the system you're calling from and best of luck. Subj: SupraFaxv.32bis & ARA Section: Supra Corporation From: R. Harold Holbrook Jr. 76074,1544 # 126, * No Replies * To: Steve McCoy 71071,2031 Date: 07/05/92 16:39:13 Steve: Thanks for the advice. I was hoping to hear from others using ARA successfully with the Supra V.32bis modems, since I bought two of them specificially to use ARA from home to work. When I first tried ARA several months ago, it worked fine but my 2400 baud modems just didn't have the horsepower. I did turn on AppleTalk. Here's a possible problem: I am forced to connect my home modem to the printer port because the modem port is broken. Apparently this is OK as ARA allows you to choose the printer port (and it worked before with the 2400 baud Zoom V.42bis'ers). I don't have a printer connected at home so the loss of this port doesn't bother me. The problems I'm having are that it seems to connect, the ARA status says "communicating at 14,400 baud", but then the line is dropped immediately. I could try the ARA script that "locks" the modems at 9600 but I really want to use the full speed if possible. I thought when I bought them that they would negotiate down but now I'm hearing that they won't "initiate" a step-down so if you have Supra's on both ends neither one will ask for a step-down. Also, the printer port gets locked "in use" and nothing will free it except a PRAM zap followed by (sometimes) two reboots. Could you briefly describe exactly how you have your computers configured, and I'll see if I'm leaving anything out. RE: "...the performance it wonderful when you're running V.42 at both ends." I thought ARA turned off all modem error correction and did its own. Looking forward to any advice... Regards >>>Hal Subj: SupraFaxv.32bis & ARA Section: Supra Corporation From: Steve McCoy 71071,2031 # 259, * No Replies * To: R. Harold Holbrook Jr. 76074,1544 Date: 07/10/92 03:40:26 Sorry, I haven't responded earlier. I am out of town on business and am borrowing a machine for access at this time. I'll be out most of next week but will check with you as soon as possible. I should have clarified that I didn't have the problem with the Supra's but rather with a pair of MultiTech 9600 v.32s that I had in place previously. All I did when I got the V.42bis boxes was substitute them and add the ARA scripts on both systems. I agree and understand your comment about the error correction documented about ARA and didn't intend that the comment was focused specifically on error correction, but rather the total performance improvement that I've experienced. Off the top of my head, I can't think of anything unusual on the systems that would make the difference, but I'll sit down and look at everything when I get home and drop you a note if I think of something. Here's a shot in the dark just related to years past. Is your phone at work off of a PBX system. I haven't experienced it for a few years, but 14,400 (sans v.32 or 42) used to cause fits on a lot of PBX systems. Most newer, large scale phone systems don't have any problems, but if you are, you might see if anyone can talk to the PBX vendor and see what they think. I'm sorry I can't think of anything else off the top, but keep in touch and I'll give you a yell here when I get home. Best of luck...........Steve Subj: SupraFaxv.32bis & ARA Section: Supra Corporation From: Steve McCoy 71071,2031 # 261, 1 Reply To: R. Harold Holbrook Jr. 76074,1544 Date: 07/10/92 03:45:13 One other thought and I can't check it from where I'm at. I'm sure you've checked, but sometimes I amaze myself with what I do. Is there any way that you might not be getting a valid userID/password through to the target system. You might double-check the Users & Groups control panel to see if anything might have fallen out on you. Later...Steve Subj: SupraFaxv.32bis & ARA Section: Supra Corporation From: R. Harold Holbrook Jr. 76074,1544 # 283, * No Replies * To: Steve McCoy 71071,2031 Date: 07/10/92 06:52:10 Steve: Regarding ARA, I still can't get any connection higher than a locked 9600 between my two SupraFaxModem V.32bis. No password problems (although I did make that mistake more than once in the past), since connection is fine at 9600, but at attempted 14,400 with the Supra ARA script all I get is Supra: 14 4 ARA: Communicating at 14,400 baud. Supra: 3 ARA: Unsuccessful connection, etc. WRT the PBX, we got a new phone system about 4 years ago, it's university-wide so I doubt a PBX. Any way to check phone line quality or to have the modem tell me what the heck it is doing negotiating down to 300 baud and out? Thanks --- Hal Subj: Slow CIS downloads Section: Supra Corporation From: BRUCE COLEMAN 75300,1314 # 136, * No Replies * To: Supra Corporation 76004,565 Date: 07/06/92 18:55:22 Thanks Kenny. :-) Subj: Fax problem Section: Supra Corporation From: Stephan Schwab 100031,1516 # 93, * No Replies * To: Supra Corporation 76004,565 Date: 07/02/92 19:09:13 Kenny, > Your init should be "AT&F&C1&D2&K4S7=60". we tried this init string and the SYSTEM.INI setting you suggested, but the results were the same as written in my initial posting. > What kind of processor does your machine have? 386dx-25 without cache, 386dx-40 with cache. Maybe we used the wrong version of Winfax? We bought the modem without software, because we had already a copy of Winfax installed. Which software do you use to send a fax? Stephan Subj: Fax problem Section: Supra Corporation From: Jeff Oliveto 70214,3532 # 256, 3 Replies To: Supra Corporation 76004,565 Date: 07/10/92 03:26:09 Kenny; As we have discussed several times before...I have EXACTLY th same problem Stephen has described...only I can NEVER send a fax! EVERY time I try to send a fax the damn SupraFAxV32bis goes on hook as soon as the modem completes V.29 training and goes into data mode. I have version 1.2000-C ROMS and have made the changes you have recommended. It still doesn't work. I'm sorry If I seem cross but I have been trying to send a fax to many different fax machines for over 6 weeks now but all I here is...it works on our machine. When will Supra admit there is a problem here? Hey...board members...how many of you have a SupraFax and it hangs up when try to send a fax? - Jeff - end Subj: Fax problem Section: Supra Corporation From: Supra Corporation 76004,565 # 272, * No Replies * To: Jeff Oliveto 70214,3532 Date: 07/10/92 06:07:00 Jeff As you know the modem you returned, which you said did the exact same thing, worked perfectly when I received it.(I took it straight from the receiving department) I have no reason to assume that the one you have doesn't work fine also. I have contacted Delrina to see if they can come up with something, I really believe that the problem is in your setup, as it is with Stephan. If we can't recreate the problem it is very, very diffecult to fix it. Kenny - Supra Tech Support Subj: Fax problem Section: Supra Corporation From: Chuck Santose 71665,1074 # 296, * No Replies * To: Jeff Oliveto 70214,3532 Date: 07/10/92 14:53:25 Jeff -- My Supra FAX Modem V.32bis works everytime I try it using the WinFAX software. Same ROMs as yours. You got hardware handshaking set in Win3.1? Using a 16550AFN UART chip? -- Chuck Subj: Fax problem Section: Supra Corporation From: Gil Hutcheson 73435,543 # 302, * No Replies * To: Jeff Oliveto 70214,3532 Date: 07/10/92 16:01:07 Jeff- I've had the SupraFaxModem V.32bis for about a month now. I, too, experienced a problem similar to yours. I wish I could remember what I did to fix it but my setup is working very well now. I know it took a lot of experimenting on my end to get a fairly stable system. 14,400 Bps and error correcting modems add a new level of sophistication to telecommunications.Unfortunately, this new speed and power adds a new layer of complexity to setting up the modem to work correctly on your system. I think Kenny is trying to solve your problem. He has established that the modem you sent back works on his machine. By the technicians principle of "divide and conquer" his findings would indicate that the problem is probably somewhere on your end. Due to a bug in the Rockwell chipset, all of the modem vendors are having a very difficult time keeping their customers happy. I know it has kept Supra's tech support streched to the limit, but they are working on the problem and will have a fix for it shortly. In the meantime, stay cool. Have you got any more ideas that will help Kenny to diagnose your problem? I suspect we will get it working and you'll be satisfied. I'm leaving in the morning for a week of R&R, but if you still have a problem, you can know it can be done, 'cause my setup works great, but the first few days were a bit hairy because the new modem wascated th an my old 2400 nging up on long distance calls just before it should have connec Have you checked you serial port to make sure it is working properly? Can you post the results of the AT&V command to this forum, so that we can check that? I discovered on terminal programs default init string kept undoing the changes I had made in my modem memory! Hope this helps, Gil Hutcheson Subj: MNP 10 Section: Supra Corporation From: Tom Kinkley 74736,466 # 100, * No Replies * To: Supra Tech (Kenny) 76004,565 Date: 07/03/92 06:33:00 Kenny, according to a reply to a message I saw on your Tech Support BBS My v32bis DOES NOT support mnp 10 as was indicated in all your advertisements and on the unit itself. It was indicated by the sysop that MNP 10 will be available at a later date as and upgrade. I hope you intent to UPGRADE to this at no charge. Otherwise it appears that Supra was engaging in false advertising ? Tom Subj: FAX Problem Section: Supra Corporation From: Stefan Konjovic 100024,3335 # 94, * No Replies * To: 76004,565 Date: 07/02/92 19:55:26 HellO! I have got a Problem with my Supra FAX Modem V32bis and GPFax for Amiga! How to tell the Modem to go to RECEIVE MODE after connecting in GPFAx ? Bye, Stefan Subj: Re Pulse Dial Problem Section: Supra Corporation From: Kenn Hom 76506,1137 # 101, * No Replies * To: Supra Tech Support 76004,565 Date: 07/03/92 06:43:05 re: Andrea's heat problem and pulse dialing For what it's worth, my Supra 14.4 fax/modem's power supply is rated at 600ma over Andrea's 1000ma unit. That difference can certainly account for the high heat. -Kenn Subj: QuickDEX II Section: Supra Corporation From: Greg Youngs 76665,3010 # 105, * No Replies * To: Supra 76004,565 Date: 07/03/92 20:34:21 Ken and any other QDII users: I keep having to reinstalling QD DA since installing the Supra modem. I had some trouble once before and it feels like QuickDEX and the modem when using comm programs (Zterm, TeleFinder) fight over the serial port. I know that TF uses unstandard calls - though it is hard to convince Rusty Tucker. I know TF 3.0 will improve serial port handling. Please - forward comments to Michael Greene 76327,636 of Cassedy & Greene or get a copy and see if you can determine more. This is annoying. I like to copy and then paste into QD for easy reference of notes, messages. Thanks! Gregory Subj: Syquest conversion Section: Supra Corporation From: Greg Reese 71477,3634 # 109, 1 Reply To: Supra Date: 07/04/92 03:48:16 I have a Syquest sq-555 44 meg removable hd that I want to convert from an Atari ST computer to a 386-40 mhz AT computer. Can anyone tell me what software drivers I will need. I removed the hard drive from the case and disconnected the atari conversion board and hooked it up to a scsi controller. Where do I go from here? Thanx in advance. Subj: Syquest conversion Section: Supra Corporation From: Supra Corporation 76004,565 # 124, * No Replies * To: Greg Reese 71477,3634 Date: 07/05/92 08:23:12 Greg What kind of SCSI card do you have in your PC? With the Adaptec all you need to do is run there apidisk.sys.(Think that is the name) This is a question for the SCSI card manufactor any how.... Good Luck... Kenny - Supra Tech Support Subj: modems Section: Supra Corporation From: Paul Sherreard 100041,1047 # 115, 1 Reply To: supra Date: 07/04/92 13:07:07 Hi, I've seen various adverts for modems running at 14,400bps, and I have just the one question. Do these modems work here in England with our telephone system? I would appreciate any information anyone has. Many thanks Subj: modems Section: Supra Corporation From: chris_norris 100010,701 # 117, * No Replies * To: Paul Sherreard 100041,1047 Date: 07/04/92 16:42:19 Hi there I know that the supra v32bis modem works fine in the uk contact 1st direct in leeds for a good price and competent advice regards chris Subj: Managing device coflicts Section: Supra Corporation From: Arturo Lozano 72330,1472 # 121, 1 Reply To: [F] Supra 76004,565 Date: 07/05/92 03:16:01 I am using a SupraFaxModem V.32bis with Procomm Plus for Windows and Winfax 2.0. The most serious problem that I am having with the faxmodem is managing the device contention conflicts that occur when the two applications try to gain access to the faxmodem at the same time. For example, when Winfax is running in a window and it is set to answer calls automatically, Procomm cannot open the communications port because it is already in use. Or viceversa, when Procomm is in host mode I cannot get Winfax to send or recieve anything because of device contention. Consequently, I have been unable to integrate and make full use of the modem's data communications capabilities and its fax functions. Is there any solution to this other than having separate lines for a fax and a data modem? Subj: Managing device coflicts Section: Supra Corporation From: Supra Corporation 76004,565 # 122, 1 Reply To: Arturo Lozano 72330,1472 Date: 07/05/92 08:23:02 Arturo This is a problem with Windows, not the two specific programs. Currently to the best of my knowledge there isn't a arbitrator program for windows. You might want to ask this question in the WINADV forum and see what one of the MS reps says. I have figured a way around this problem and will discuss it with any good windows programers out there, I'm still trying to get my feet wet with windows programming. Kenny - Supra Tech Support Subj: Managing device coflicts Section: Supra Corporation From: Rex K. Perkins 70651,1611 # 135, 2 Replies To: Supra Corporation 76004,565 Date: 07/06/92 15:09:05 Problem?!!! What Windows is doing is correct. If both packages were able to access the port at the same time there would be a real problem. Say, for example, that both WinFAX and the comms package are set to answer the modem. The phone rings, both send the ATA command. This will not work at all! Sure it's a pain in the butt, but the only way round this is to have the applications aware of each other. This could be done with 3.x, but the method may not stand up too well under NT. Anyway, the answer:- Two serial ports and two modems. Expensive, but that is the work-around I use - it can also service two phone lines! Cheers, Rex Subj: Managing device coflicts Section: Supra Corporation From: Greg Youngs 76665,3010 # 150, 5 Replies To: Rex K. Perkins 70651,1611 Date: 07/07/92 04:31:15 Rex I use the Supra with fax and modem software. And by loading an extension the computer is able to act as a line manager and determine if the signal is fax or not and then act accordingly. On one serial port, not two. Greg Subj: Managing device coflicts Section: Supra Corporation From: R. Harold Holbrook Jr. 76074,1544 # 152, * No Replies * To: Greg Youngs 76665,3010 Date: 07/07/92 14:23:17 Greg and Rex: Was following this thread and had the same dilemma -- "...I use the Supra with fax and modem software. And by loading an extension the computer is able to act as a line manager and determine if the signal is fax or not and then act accordingly. On one serial port, not two." Does this mean I can set ARA and FaxSTF to answer and the right one will, depending on the incoming signal? If so, where do I get this extension? Thanks >>Hal Subj: Managing device coflicts Section: Supra Corporation From: Rex K. Perkins 70651,1611 # 154, * No Replies * To: Greg Youngs 76665,3010 Date: 07/07/92 15:02:07 Greg, I would be very interested in hearing more about this extension. While I don't need it, my customers would find it very useful. Does it work reliably? As Windows stands, it can be done, but I can think of a number of major problems with the API as it stands. Does it use a custom comm driver or does it somehow use the DDE to control the apps? Cheers, Rex Subj: Managing device coflicts Section: Supra Corporation From: Bill Pierce 72261,1540 # 162, * No Replies * To: Greg Youngs 76665,3010 Date: 07/07/92 19:41:12 If indeed you have worked out a solution to a FAX/modem simultaneously sharing the same COM port and phone line, you have invented the proverbial better mousetrap and the world *will* beat a path to your door. The problem is so obvious, but my questions have as yet to reveal a solution. Let us know what you have. Subj: Managing device coflicts Section: Supra Corporation From: Gil Hutcheson 73435,543 # 167, * No Replies * To: Greg Youngs 76665,3010 Date: 07/08/92 01:52:14 Greg- What is the name of the extension you are using? Could you supply more info about how you are handling com port arbitration? Will it work in windows? Thanks, Gil Hutcheson Subj: Managing device coflicts Section: Supra Corporation From: Supra Corporation 76004,565 # 178, * No Replies * To: Greg Youngs 76665,3010 Date: 07/08/92 07:08:14 Greg I'm assuming you are using a Macintosh here right? As I said earlier the mac does handle this correctly, we were all wishing someone would come up with a method for Windows. Kenny - Supra Tech Support Subj: Managing device coflicts Section: Supra Corporation From: Supra Corporation 76004,565 # 175, 1 Reply To: Rex K. Perkins 70651,1611 Date: 07/08/92 07:08:26 Rex I don't think I explained myself very well. What I would like to see is a way to have winfax allow a application to grab the port, use it, and then give it back. This is one of few things that the mac does right. Right now you have to close winfax to get it to give up the port. Kenny - Supra Tech Support Subj: Managing device coflicts Section: Supra Corporation From: Rex K. Perkins 70651,1611 # 192, * No Replies * To: Supra Corporation 76004,565 Date: 07/08/92 15:02:12 Kenny, I can assure you am aware of the inconvenience, for a few months I was doing just that! However, without a better COMMS API (it sure needs some work) or apps that use the DDE to request the use of an open port, this limitation will be with us until NT. The only realistic way round this I can see is to have a comms driver that provides a couple of virtual comm ports that get mapped to one physical port as and when required. This would have major limitations, but it *COULD* work Cheers, Rex. Subj: amiga dos upgrade Section: Supra Corporation From: john berger 72450,1235 # 125, 1 Reply To: [F] Supra 76004,565 Date: 07/05/92 15:05:30 I have a supra drive 500xp which I purchased recently, and received the supra disk 10f for it. I want to upgrade my amiga do amiga dos 2.0.. do i ne need to get any upgrades from supra to make sure my system will work?? exit Subj: amiga dos upgrade Section: Supra Corporation From: Supra Corporation 76004,565 # 185, * No Replies * To: john berger 72450,1235 Date: 07/08/92 07:09:31 John I'm very surprise you got version 1.10f, we haven't shipped that version in over a year. That version will work with 2.04, but I do recommend you upgrade to SeriesIII, it is a $44.95 upgrade. Kenny - Supra Tech Support Subj: SupraFAXModem V.32bis Section: Supra Corporation From: Thomas Martin 100027,222 # 127, * No Replies * To: [F] Supra 76004,565 Date: 07/05/92 17:41:25 Hi, I am running a Mailbox with two SupraFAXModems V.32bis. Unfortunatly I got problems with the configuration of these two Modems. The Software I'm running my BBS with is WildCat! 3.0. I think the problem is, that I had used a wrong initialisation file, because there was none included in the Softwarepackage. Meanwhile I got the correct file from Mustang Software Inc. but the first I used seems to have changed some important settings. My question is now, how can I make a real full factory reset. I know that there is the command AT&F2 but it does not restor all the settings. I would be very happy if you could give me a hint, how to do this. Because as the modems are installed now I can't get any error- corrections anymore. Maybe there exists a file that can be sent to the Modem and that makes a full factory reset. Thanks everybody Th omas, Switzerland Subj: Fax problems Section: Supra Corporation From: Stephan Schwab 100031,1516 # 137, 1 Reply To: [F] Supra Corporation 76004,565 Date: 07/06/92 19:04:07 Kenny, I still have problems with my Supra V.32bis fax modem, ROM version 1.200-C. I am using Winfax on a 386-25 PC. I have done the following things: - tried the original winfax software - tried the new mod.exe file from the (German) supra support bbs. - tried the newer mod.exe file from the CI$ Delrina section on Windows vendor B forum. - tried the various init strings and system.ini settings recommended by you The effect is the same no matter what I try. If I ring another fax modem, I do not get a reliable link. A link to a "classic" fax device mostly works correct, but sometimes I need more than one try until the data transfer takes place. If the link fails, not even one line is printed, and the fax device reports an error. If I ring a fax modem, the reaction depends on the other modem's brand: - ZyXEL 1496E: the modems do their handshaking (winfax reports the caller ID). Then the baudrate display on my modem changes from 96 to 72, then to 48 and 24, and finally CLICK (hang up). - Twincom 24/96: The modems do their handshaking, winfax reports the caller ID, and then CLICK. No baud rate is displayed on the front panel. - Supra V.32bis (ROM version 1.000): Everything works great (hurra!). - Yoriko 2496 (Rockwell chipset): Same reaction as Twincom 24/96. In addition to these fax problems the damn modem now starts to cause more and more troubles with normal modem-to-modem (V.32bis) connects. Yesterday I had a CONNECT 14400 at 2400 bps (to a ZyXEL 1496E)! During normal V.32bis connects to an USR V.32bis the modem suddenly changes the connect speed, receives junk and terminates the call. And this happened several times, so it can't be caused by a bad line. What the hell is going on? Are you selling fax modems that can't fax? ;-) Subj: Fax problems Section: Supra Corporation From: Supra Corporation 76004,565 # 184, * No Replies * To: Stephan Schwab 100031,1516 Date: 07/08/92 07:09:24 Stephan First, lets start by making sure we are both doing the right things here. With the 1.200-C ROMs you should be using the default mod.exe. Don't use either of the patched ones. Next, make sure the mod.exe you do have is dated Nov. 28. Are you using WinFax Pro, or the OEM version that we are selling? You have made the addtions to your system.ini file right? Are you using norton desk top or afterdark? Can I get some of the numbers of the modems you are having trouble with? Kenny - Supra Tech Support Subj: Turn Speaker On? Section: Supra Corporation From: Greg Youngs 76665,3010 # 143, 1 Reply To: All Date: 07/06/92 21:29:11 How can I turn on the speaker so that I can use the modem as a speaker phone for the times when I am on hold? That is one feature of my old modem that I miss a lot. Thanks! Gregory Subj: Turn Speaker On? Section: Supra Corporation From: Chuck Santose 71665,1074 # 153, * No Replies * To: Greg Youngs 76665,3010 Date: 07/07/92 14:27:12 Greg -- Look at your reference card: ATH1M2 = Take phone off hook/Speaker Always ON. You can issue it from any terminal program. -- Chuck Subj: Missing documents ??? Section: Supra Corporation From: Mathias HERBERTS 71271,3620 # 144, 1 Reply To: supra Date: 07/06/92 22:47:16 Message to Supra Corporation -- Sales department I was recently bought a Supra FAX modem v32bis DOS package by one of my friend , the modem came with the following documents : FaxTalk 1.65a release notes Supra Reference manual Supra Reference card and an ad for GEnie. That's all that was included , no Getting Started manual as described in the reference manual. I wonder if I got everything I should have gotten. In case I didn't could Supra Corporation send me the missing documents at the address I'll provide them. And is there any document related to the Fax part of the modem ( how to set parameters , the Fax related commands and so ... ) I do not have any Supra document about it. Thank you for replying as fast as possible , I would really like to use my modem the best I can. Sincerely , Mathias HERBERTS Montrouge , FRANCE Subj: Missing documents ??? Section: Supra Corporation From: Supra Corporation 76004,565 # 179, * No Replies * To: Mathias HERBERTS 71271,3620 Date: 07/08/92 07:08:21 Mathias I think you are only missing a FaxTalk manual and the getting started manual. It sounds like you got everything else. Send me a private message with your address and a note referencing this conversation and I will send them to you. Kenny - Supra Tech Support Subj: New ARA Script Posted Section: Supra Corporation From: Supra Corporation 76004,565 # 151, * No Replies * To: ALL Date: 07/07/92 05:15:05 We have just posted a new version of the ARA script (File SUP144.CCL) that fixes a minor bug when calling another high-speed modem that may have error-correction enabled. This could be a problem with two similiar Supra's running the older script, but our testing showed it working fine. Anyway, we suggest replacing your old version with the new file. John Supra Subj: V.32bis problems Section: Supra Corporation From: Rex K. Perkins 70651,1611 # 155, 1 Reply To: Technical Support Date: 07/07/92 15:44:19 Over the last few days I have noticed a couple of problems with my V.32bis modem, ROM rev 1.2000c: 1) If the call is terminated by the remote modem droping the carrier the Supra often (aprox 1 in 4 attempts) 'crashes'. The modem no longer responds to any input and the dot matrix display stops its horizontal scanning, leaving just one vertical band of LEDs lit. The modem has to be powered down to reset. BIG problem! 2) When terminating a call by dropping the DTR line on the Supra, the modem often needs to have the ATZ string sent twice to get it to respond. FYI: The connection in question is a V.22bis MNP5 link with the port running at 9600 baud. Any ideas? Cheers, Rex Subj: V.32bis problems Section: Supra Corporation From: Supra Corporation 76004,565 # 183, 1 Reply To: Rex K. Perkins 70651,1611 Date: 07/08/92 07:09:17 Rex Having the modem ever lose it like what you are describing means something is wrong. Normally the processor has gone south, but hard to say without looking at the modem. As for the ATZ and dropping the DTR, I doubt it is related to the first problem. How long are you waiting before sending the ATZ? It is possible the modem is just not ready to receive a command yet. Any how send me some email about getting the modem replaced for your display problem. Kenny - Supra Tech Support Subj: V.32bis problems Section: Supra Corporation From: Rex K. Perkins 70651,1611 # 194, 1 Reply To: Supra Corporation 76004,565 Date: 07/08/92 15:11:00 Kenny, The delay beween the high-low-high transition and issuing the ATZ command is about 30 seconds... long enough? The 'display' problem is much more that just the display - the WHOLE modem locks up - and I can repeat it. I would say it is more likely to be a software problem than a hardware fault. However, I will EMail you my details if you feel that it is a hardware problem. While I think of it, has the programming spec for the voice mail upgrade been finished yet? If so, could a copy be uploaded to the library so we can take a look at it? I have a few ideas for small, but useful, Windows apps that I would like to write - but I don't have any idea what form your interface will take. Cheers, Rex. Subj: V.32bis problems Section: Supra Corporation From: Supra Corporation 76004,565 # 218, * No Replies * To: Rex K. Perkins 70651,1611 Date: 07/09/92 06:33:31 Rex The programming spec is still being worked on. I don't expect to see anything for at least 4-6 months. Kenny - Supra Tech Support Subj: V.32bis problems Section: Supra Corporation From: Bill Sudbrink 70670,1417 # 257, 1 Reply To: Supra Corporation 76004,565 Date: 07/10/92 03:29:05 Excuse me for jumping in, but I've expirenced problem #1 once as well. It happened after I dialed several different BBSs in one session. I havn't been able to duplicate it though. Bill Subj: V.32bis problems Section: Supra Corporation From: Rex K. Perkins 70651,1611 # 299, * No Replies * To: Bill Sudbrink 70670,1417 Date: 07/10/92 15:07:11 Bill, Good to know it's not just me.... Hmm, sounds even more like a software problem. I am finding it very repeatable now. It must have happened twice just yesterday! Cheers, Rex Subj: no fax connection/FaxTlk Section: Supra Corporation From: Klaus Badelt 100015,2547 # 160, 1 Reply To: ALL ALL Date: 07/07/92 17:17:03 Using the SupraFAXmodem V.32bis and FaxTalk Plus 1.65A, the modem can't establish a fax connection to any fax machine. It dials, they are 'beeping' at each other - but nothing happens, I receive 'No answer' errors. I use the &F2 &K4 init string in addition to the standard string as mentioned in the manual. I tried several fax machines. What's wrong? Klaus Badelt, Kaiserslautern, Germany Subj: no fax connection/FaxTlk Section: Supra Corporation From: Supra Corporation 76004,565 # 180, * No Replies * To: Klaus Badelt 100015,2547 Date: 07/08/92 07:08:25 Klaus Try turning the ECM off inside FaxTalk+. Kenny - Supra Tech Support Subj: MNP-10 Section: Supra Corporation From: Tom Kinkley 74736,466 # 163, 1 Reply To: Supra Tech (Kenny) 76004,565 Date: 07/07/92 20:21:13 Kenny, according to a reply to a message I saw on your Tech Support BBS My v32bis DOES NOT support mnp 10 as was indicated in all your advertisements and on the unit itself. It was indicated by the sysop that MNP 10 will be available at a later date as and upgrade. I hope you intent to UPGRADE to this at no charge. Otherwise it appears that Supra was engaging in false advertising ? Tom Subj: MNP-10 Section: Supra Corporation From: Supra Corporation 76004,565 # 176, 2 Replies To: Tom Kinkley 74736,466 Date: 07/08/92 07:08:01 Tom Of course the upgrade will be free, we are not trying to deceive anybody. We simple got caught by a problem RockWell had. Kenny - Supra Tech Support Subj: MNP-10 Section: Supra Corporation From: Rex K. Perkins 70651,1611 # 193, 1 Reply To: Supra Corporation 76004,565 Date: 07/08/92 15:03:27 Kenny, But why were we not told of the 'change' when we ordered the kit? Rex. Subj: MNP-10 Section: Supra Corporation From: Supra Corporation 76004,565 # 217, 1 Reply To: Rex K. Perkins 70651,1611 Date: 07/09/92 06:33:24 Rex >But why were we not told of the 'change' when we ordered the kit? Which kit are you refering to? We are sending the ROM upgrade kit free to all registered users. We have stated from day 1 that the voice/caller ID would be charged upgrade. The MNP10 will be made available as soon as it is done.(free) Kenny - Supra Tech Support Subj: MNP-10 Section: Supra Corporation From: Rex K. Perkins 70651,1611 # 227, * No Replies * To: Supra Corporation 76004,565 Date: 07/09/92 15:02:21 Kenny, Ok, bad choice of word. By 'kit' I mean equipment (British slang). I would like to emphasise that the sole reason we chose to evaluate the Supra over a cheaper option was the MNP10. I specifically ordered the V.32bis modem 'as advertised' and was not informed of the change of spec. This is not on! I have already formally contacted your company about this matter. Cheers, Rex Subj: MNP-10 Section: Supra Corporation From: Tom Kinkley 74736,466 # 204, 1 Reply To: Supra Corporation 76004,565 Date: 07/08/92 20:39:21 Kenny, I think you would save yourselves a lot of possible angry customers if you would post a bulletin on your bbs and in this forum about the MNP-10 upgrade being at no charge. Why answer a lot of messages like mine some of which are bound to be nasty when you can eliminate the problem altogther with an anouncement. Tom Subj: MNP-10 Section: Supra Corporation From: Supra Corporation 76004,565 # 214, 1 Reply To: Tom Kinkley 74736,466 Date: 07/09/92 06:33:06 Tom A very good idea and I will see if I can compose something. But the other side of that same thought is that I would still have to get people to read it. On the BBS it is easy, but here it is a problem. But thanks for the suggestion. Kenny - Supra Tech Support Subj: MNP-10 Section: Supra Corporation From: jay morris 73007,3107 # 228, * No Replies * To: Supra Corporation 76004,565 Date: 07/09/92 15:37:19 One major change to get people to read the message is a good subject line. One of my major gripes about the CIS subject line has always been it's length, which causes some really cryptic subjects, such as 'MNP-10'. Is that: 1. I want to bitch about this subject 2. I want to complement you on this 3. How does the dang thing work 4. ad nauseum...... (Actually I just tossed this message in to hopefully wake some people up, no need to reply) j morris@patrick-pims.af.mil (perferred) Subj: MNP-10 Section: Supra Corporation From: Tom Kinkley 74736,466 # 258, 1 Reply To: Supra Corporation 76004,565 Date: 07/10/92 03:34:05 Kenny here's an idea for you. Since your sending out new roms to everyone why not put a 1 page explanation of the future MNP-10 uprade in the package. That way everyone will see it. Tom Subj: MNP-10 Section: Supra Corporation From: Supra Corporation 76004,565 # 273, * No Replies * To: Tom Kinkley 74736,466 Date: 07/10/92 06:07:06 Tom We were already planning on do that. Kenny - Supra Tech Support Subj: File transfer problem Section: Supra Corporation From: Daniel Durocher 74017,102 # 164, 1 Reply To: [F] Supra 76004,565 Date: 07/07/92 20:52:03 Hello there! One of my client is equipped with an internal SUPRA 2400 modem and he is having trouble transferring files with a Macintosh computer. The PC acts as a HOST using PROCOMM 2.4.3 and the Macintosh can only upload files, downloading always ends in error. The folks at DATASTORM seem puzzled and I am wondering if hardware maybe to blame. In fact, I use another brand of modem (ATI 2400/etc) and I can transfer files back and forth with Macintosh using PROCOMM 2.4.3 and PROCOMM PLUS 2.01. Do you have any idea? Dan. Subj: File transfer problem Section: Supra Corporation From: Supra Corporation 76004,565 # 177, 1 Reply To: Daniel Durocher 74017,102 Date: 07/08/92 07:08:08 Danial There is no way the modem can tell what kind of machine there is on the other end. I don't suppose you have tried it in any other situation have you? That would be the best thing to do, try it with another computer. I have seen it in the past where passing files between a mac and a ibm causes problems. Have you tried more then one transfer protocol? Kenny - Supra Tech Support Subj: File transfer problem Section: Supra Corporation From: Daniel Durocher 74017,102 # 203, 1 Reply To: Supra Corporation 76004,565 Date: 07/08/92 20:35:20 Kenny, We tried all transfer protocols that were available and the transfer went OK between MY site and the Macintosh site, both ways (I use an ATI 2400/etc) modem). I am starting to think however that one problem might be that I explicitly need to tell the macintosh that I transfer a BINARY file. Dan. Subj: File transfer problem Section: Supra Corporation From: Supra Corporation 76004,565 # 213, * No Replies * To: Daniel Durocher 74017,102 Date: 07/09/92 06:32:27 Danial I'm sorry, normally that is the first thing I tell people, make sure Mac Binary is turned on. Sure wish Apple would have did a better job in that part of the OS. Kenny - Supra Tech Support Subj: File transfer problem Section: Supra Corporation From: Daniel Durocher 74017,102 # 292, * No Replies * To: Supra Corporation 76004,565 Date: 07/10/92 13:04:29 Kenny, I am going to try it out again with this information. Thanks! Daniel Subj: comport settings Section: Supra Corporation From: Charles Ashford 70242,637 # 169, 2 Replies To: Charles Ashford Date: 07/08/92 03:31:22 How do you change the comport settings on the suprafax modem V.32bis Subj: comport settings Section: Supra Corporation From: Supra Corporation 76004,565 # 181, * No Replies * To: Charles Ashford 70242,637 Date: 07/08/92 07:09:02 Charles You don't. You change the com port settings on the serial card inside you machine, the modem is just a RS232 device you connect to a serial port. Kenny - Supra Tech Support Subj: comport settings Section: Supra Corporation From: Chuck Santose 71665,1074 # 190, * No Replies * To: Charles Ashford 70242,637 Date: 07/08/92 14:25:02 Chaz -- Change the COM port settings by moving the cable to the port you want <G>! You then need to inform your software which port you're using so it can find it. -- Chuck Subj: Carbon Copy & Supra Section: Supra Corporation From: Richard Horning 70741,1652 # 174, 3 Replies To: All Date: 07/08/92 05:41:26 I now have two Supra V32 modems, one at home and the other at the office. I am using Carbon Copy 5.2.2 to communicate back and forth, downloading files, etc. Using the AT V32 Compatible setting in Carbon Copy I am able to connect and transfer at 9600 baud, but not with any compression, etc. At 14.4KB I can connect, but transfers are impossible. Is there a way to make the Supra run Carbon Copy faster? Turn on compression? Run at 57KB? Thanks Subj: Carbon Copy & Supra Section: Supra Corporation From: Supra Corporation 76004,565 # 182, * No Replies * To: Richard Horning 70741,1652 Date: 07/08/92 07:09:08 Richard Have you tried using terminal software and connecting the two modems? It could very well be a line quality problem and not something with CC. The best way to test this is try using terminal software and then transfer some files. Kenny - Supra Tech Support Subj: Carbon Copy & Supra Section: Supra Corporation From: Richard Horning 70741,1652 # 279, 1 Reply To: Supra Corporation 76004,565 Date: 07/10/92 06:30:17 I set up my laptop as the receiving modem, and the desktop as the sending modem -- both Supra of course. I made the connection using the Carbon.sup on your bulletin board, but the connection was only 14.4KB. Still better than 2400! Regards Subj: Carbon Copy & Supra Section: Supra Corporation From: Chuck Santose 71665,1074 # 297, * No Replies * To: Richard Horning 70741,1652 Date: 07/10/92 14:53:27 Rich -- Why are you surprised the modems connected at "only" 14,400 baud? That's the maximum speed of the modems. Error correction and data compression don't increase the speed beyond 14,400 baud, but may send more data back and forth if it can be compressed. Set your port speeds to the maximum CC will allow and enable hardware handshaking. -- Chuck Subj: Carbon Copy & Supra Section: Supra Corporation From: Chuck Santose 71665,1074 # 191, * No Replies * To: Richard Horning 70741,1652 Date: 07/08/92 14:25:06 Rich -- I haven't used CC in a couple of years, but be sure it's configured for hardware handshaking from the computer to the modem, and that the computer-to-modem speed is as high as you can set it. I'd try 57,600 as I used it for all my other software and it works just fine. -- Chuck Subj: Carbon Copy & Supra Section: Supra Corporation From: Bill Pierce 72261,1540 # 206, * No Replies * To: Richard Horning 70741,1652 Date: 07/08/92 21:26:14 I've done a fair amount of experimenting with CC Plus and the Supra V.32bis. CC is not the most forgiving software with qestionable quality connections (I have much better luck with Procomm Plus), but it can work. Do the following: 1. Obtain the modem descriptor file for the Supra V.32bis from Microcom's BBS (617-762-5134). It is named MODEM.SUP and will have to be renamed to MODEM.DSC. Then go into CCINSTAL and select the Supra V.32bis. 2. Set the baud rate to 38.4K bps on both ends. This will allow connection at the fastest rate the modems and CC Plus allow. If your modems do not have the latest ROM, they will not negotitate auto fallback from 14,400 to slower speeds. That means you have to have a very clean connection to support 14,400. If you have the latest ROM, then CC Plus connections are fairly reliable. If you read the messages here on CIS you will note that all registered Supra owners are due to receive an even newer ROM upgrade relatively soon. If your modems do not handle auto fallback, there are ways to force connection at 9600, which is a little more reliable. Let me know if you need to know how, and I will explain, as it is slightly complex. In the end, there is almost always success (albeit slow) at 2400 by selecting AT Compatible and 2400 for the calling modem from CCINSTAL. That's as much as I have learned the hard way regarding CC Plus and the Supra V.32bis. Subj: Carbon Copy & Supra Section: Supra Corporation From: Richard Horning 70741,1652 # 280, 1 Reply To: Bill Pierce 72261,1540 Date: 07/10/92 06:30:22 You are right about CCPlus 5.2.2 being not very forgiving. I downloaded the CARBON.SUP dfrom the Supra BBS -- yes I got through -- and set it up as you suggested. I got connection at 14.4 between the two Supra's, and made a connection, setting CCPlus to AT Compatible, at 2400 to my office. I found it impossible to turn off the sound of the modems by overwriting the M0 command in the Supra V32 set up string in the CARBON.SUP file. I can actually mae the connection with M0 added, but the file transfer capability is blocked this way. I was able to set the host modem so that noise was always off, by adding M0 after the S0=01 string in CARBON.SUP, with the same results. Any suggestions from your hard lessons? Regards Subj: Carbon Copy & Supra Section: Supra Corporation From: Bill Pierce 72261,1540 # 301, * No Replies * To: Richard Horning 70741,1652 Date: 07/10/92 15:45:03 How are you changing the Supra modem setup string in MODEM.DSC? I'm not an expert in these matters, but I have had problems editing MODEM.DSC with Norton or other hex editors. The only reliable way I know is with MODEM.EXE (a utility available on Micocom's BBS), which allows you to edit or redefine the modem descriptors in MODEM.DSC. Using MODEM.EXE I successfully added M0 to the Supra setup string. Here are some more tips for making CC Plus work with poor quality lines: Go into the "hidden" options screen of CCINSTAL (accessed with Shift-Backslash) and set Option 4 (Rec Char Timeout) to a higher value (try 50 or so). Also set Option 7 (Force Error Check) to "Yes". Do this for CC Plus on both ends. This will slow the redraw of screens and the overall feel of CC Plus somewhat, but it will improve the reliability of connections and help prevent disconnects. If you are transferring files with CCDOS and the connection seems particularly noisy, type NOISY at the CCDOS prompt. This will enable file transfer using a smaller packet size. Again, the overall speed is reduced, but the reliability is increased. We have (sometimes) achieved successful file transfers using poor quality satellite links from remote Third World locations this way. One more thing. Consider uprgrading to CC Plus Version 6.0. It seems to be slightly better over noisy lines than V 5.2.2. Subj: Turnaround on new orders Section: Supra Corporation From: Gregory P. Rodgers 71251,3343 # 210, 1 Reply To: Supra Date: 07/09/92 02:18:05 I ordered the 32.bis more than 3 weeks ago directly from Supra. Thanks for the special offer. However, my UPS man is getting tired of me. When can I expect delivery? Subj: Turnaround on new orders Section: Supra Corporation From: Supra Corporation 76004,565 # 216, * No Replies * To: Gregory P. Rodgers 71251,3343 Date: 07/09/92 06:33:18 Gregory You should give our sales people a call, they can give you the exact information you need. (800 727 8772) Kenny - Supra Tech Support Subj: Internal 2400/9600 Section: Supra Corporation From: Andrew Zimmerman 73307,2755 # 223, * No Replies * To: Supra Date: 07/09/92 13:03:06 When will you be shipping the 2400 v.42bis/9600 fax internal version? Andrew Subj: Internal 2400/9600 Section: Supra Corporation From: Supra Corporation 76004,565 # 274, * No Replies * To: Andrew Zimmerman 73307,2755 Date: 07/10/92 06:07:13 Andrew I don't have a expected ship date. I do know they would like to get them done before Christmas though. (No promises) Kenny - Supra Tech Support Subj: Fax/Modem V.32 Section: Supra Corporation From: H. Brody 71064,1651 # 234, * No Replies * To: Sysop Date: 07/09/92 17:25:09 Before purchasing your V.32 Fax/Modem could you clarify a few questions. 1) I'll be using the modem both here and overseas, specifically Israel. Do you know of any overseas compatability problems, such as with other types of modems? Are your modems which are sold overseas internally different than the ones here? I'm assuming that all I'll need is a 220V transformer. 2) Does the fax/modem work with PCTools Desktop coommunication and fax programs? (I also sent the question over to Central Point forum) 3) In your brochure it says that the bundled Windows software is WinFAx. Is that the full WinFax Pro version? Thanks. h.b. Subj: Fax/Modem V.32 Section: Supra Corporation From: Supra Corporation 76004,565 # 268, * No Replies * To: H. Brody 71064,1651 Date: 07/10/92 06:06:30 H.B. The main thing you will have to worry about over sea's is power and line quality. It is has been my experience that line conditions drop very quickly when you leave the western countries. >2) Does the fax/modem work with PCTools Desktop coommunication and fax >programs? (I also sent the question over to Central Point forum) I don't know, I have never tried it. I'm sure if they are willing we can get it working without much trouble. >3) In your brochure it says that the bundled Windows software is WinFAx. Is >that the full WinFax Pro version? It is the OEM version they offer, the PRO version is way to expensive to bundle it.(Unless you would like to pay $60-80 more. :-) Kenny - Supra Tech Support Subj: internal 9600 for Amiga? Section: Supra Corporation From: Lou Morstadt 70003,1575 # 235, * No Replies * To: 76004,565 Date: 07/09/92 17:37:20 Hi, I currently have a Supra 2400zi in my Amiga and would like to upgrade to 9600. Are there any plans for Supra to release an internal 9600 baud modem for the Amiga? Lou Subj: internal 9600 for Amiga? Section: Supra Corporation From: Supra Corporation 76004,565 # 269, * No Replies * To: Lou Morstadt 70003,1575 Date: 07/10/92 06:06:05 Lou > I currently have a Supra 2400zi in my Amiga and would like to upgrade to >9600. Are there any plans for Supra to release an internal 9600 baud modem >for the Amiga? No, not at this time. Kenny - Supra Tech Support Subj: new rom updates alrea Section: Supra Corporation From: chris_norris 100010,701 # 108, 1 Reply To: all Date: 07/04/92 03:12:08 new rom updates already fitted ? you say on your BBS that new upgrades to roms will go out soon to handle some fax problems. my modem reports a rom code of 1.200-c and I would like to know if that will need updating. could you also tell me if it is possible to register here or on the bbs rather than mailing in the registration form coz I live in london england. TIA regards chris Subj: new rom updates alrea Section: Supra Corporation From: Supra Corporation 76004,565 # 123, * No Replies * To: chris_norris 100010,701 Date: 07/05/92 08:23:07 Chris Version 1.200-C ROMs are not the ones you will be receiving in mid July if you have registered the modems. We are expecting to get the final cut of the ROMs on monday for the last round of beta testing. You must mail in/fax in your registration. Kenny - Supra Tech Support Subj: V32bis modem problems Section: Supra Corporation From: Supra Corporation 76004,565 # 498, 1 Reply To: john buckley 100014,3724 Date: 07/14/92 07:37:21 John You have the latest ROMs in your modem, so you should be using the standard mod.exe with WinFax. The %q and %l numbers are very bad, when you break 20 things are not good. I'm not sure what to say about your connection problems. If the Miracom is using the HST protocol, then this can get in the way of the modems making a proper connection. USR had some problems with their earilier ROMs also, what is the phone number of the trouble maker? Do you know if WinFax Pro Test drive uses class1 or class2? Kenny - Supra Tech Support Subj: V32bis modem problems Section: Supra Corporation From: john buckley 100014,3724 # 513, 2 Replies To: Supra Corporation 76004,565 Date: 07/14/92 20:44:05 Kenny, thanks again for getting back to me, do you think tihs is a phone line problem ? If you do I will try it from the office to see what happens. I have problems with CIX on 081-390-1255, that's in London, don't know how you dial this from the US, they are using Miracom DS's, I think they all have the latest rom revisions. You could also the The Post in Bolton on 0204 364319, again don't know what the dial code is from the US. He is also using a Supra V32bis Fax Modem. I think WinFax Pro Test Drive is class 2, but I don't think it's the software as I managed to send a short fax OK last night, I gave it 6 goes and one made it, the others resulted in some of the message arriving and then an error report being printed by the receiving Fax machine. The curious thing is that when the Fax machine drops carrier, the modem goes click and says OK but the software goes on sending to the modem. There is a lot of interest in your modems here because of the price and from BBS traffic I see that there are some others with the same problems but in the main most people are having no trouble at all. Could this be all due to phone line trouble, I'm on one of the latest digital exchanges which is what I find strange. I use a PACE V32 modem and a Communicate Fax card on this same line without any trouble at all. John (England) Subj: V32bis modem problems Section: Supra Corporation From: Supra Corporation 76004,565 # 548, * No Replies * To: john buckley 100014,3724 Date: 07/15/92 06:57:07 John I will try sending to some of those numbers tomorrow and see what I get. We can at least figure out whether it is a software/modem problem or line quality problem. Kenny - Supra Tech Support Subj: V32bis modem problems Section: Supra Corporation From: chris_norris 100010,701 # 584, * No Replies * To: john buckley 100014,3724 Date: 07/15/92 23:24:20 Hi John I use the supra v32bis faxmodem here in the uk. I'm based in london on a digital exchange and get no problems at all on the cix number you quoted. I can also send faxes and recv faxes as far away as glasgow in the uk (and hopefully to the supra fax in the us, winfax told me it got there but it's not appeared on the bbs yet at supra ) I use the standard at&f2 to set up and then issue at%g0 to stop rate renogiation coz it always seemed to immediately negotiate down. I also have the standard rom 1.200-c and use telepathy for cix with internal comms and teepee for CI$ with internal comms. I regularly get 3500cps on text downloads from cix. mail me on cix if you like - I log on more frequently there regards chris p.s. KENNY any chance of confirming when my faxed registration would appear on your BBS - it was sent on 11th july Subj: V32bis modem problems To: Supra Corporation 76004,565 From: John Buckley 100014,3724 Kenny, I've found that if I set at%g0 the modem seems to perform better, strange as I would have thought that if it was the line which was bad it would have made things worse. Anyway I took it into the office to try it on another line and it was just the same. Regarding the FAX problem I still can't get it working, I get about 1 in 6 sent OK the rest I just get error reports from the receiving FAX machine. I've also noticed that before the FAX software starts to dial the modem starts to make a buzzing noise which is similar to the noise it makes when just switched on and before the OK appears on the display. Have you come across this, if so why does it do this. John