Popular Mechanics - New Car Buyers Guide 1995/Popular_Mechanics_New_Car_Buyers_Guide_1995_Books_That_Work_1994.iso/howto/800list.dat

Text File | 1994-12-07 | 76KB | 1,640 lines

*** Version Data *** VERSION 0.50, 12-16-93, (stm)
-Car & Truck
+Agencies
+Associations
+Insurance Companies
+Lease Programs
+Mobility Aids
+Vehicle Manufacturers
+Vehicle Parts/Accessories
*** Number Data ***
-Agencies
&Consumer Affairs
=Alabama Office of Consumer Assistance (AL)
+[phone]
%Provides: Consumer information for residents of Alabama.
%Call for: Free copies of Alabama's "lemon law" regulating new car
%purchases, brochures published by the Better Business Bureau listing
%companies that perform arbitration. Available 8 a.m.-5 p.m.
=Alaska Better Business Bureau (AK)
+[phone]
%Provides: Consumer information for residents of  Alaska.
%Call for: Complaint registration, literature on consumer rights. For
%information on Alaska's "lemon law" regulating new car purchases,
%call the state's Office of Attorney General, [phone].
=Arizona Office of Attorney General - Consumer Information and Complaints Office (AZ)
+[phone]
%Provides: Consumer information for residents of Arizona.
%Call for: Literature (Federal Trade Commission) on buying a new
%vehicle, copies of Arizona "lemon law," complaint histories (whether
%agency has taken action against a specific business). Available 9
%a.m.-5 p.m. MST Mon.-Fri. Lodge complaints with the Arizona Auto
%Dealers Association, [phone], the regulatory agency for new
%car dealerships in the state. Additional "lemon law" information
%through the Arizona Department of  Transportation, [phone].
=Arkansas Office of Attorney General - Consumer Protection Division (AR)
+[phone]
%Provides: Consumer information for residents of Arkansas.
%Call for: Literature on Arkansas  "lemon law" regulating new car
%purchases, complaint registration and mediation. The Arkansas Motor
%Vehicle Commission licenses new car dealers in the state, (501)
%682-1428.
=California Office of Consumer Affairs (CA)
+[phone]
%Provides: Consumer information for residents of California.
%Call for: Information regarding California "lemon law" regulating new
%car purchases; arbitration review program. New Motor Vehicle Board
%[phone] handles complaints about warranty coverage,
%manufacturing defects, sales transactions, advertising.
=Canadian Council of Better Business Bureaus (ON)
+[phone]
%Provides: Complaint histories regarding dealership satisfaction from
%local bureaus. This is the national office of the Canadian Better
%Business Bureaus.
%Call for: Referral to local bureaus.
=Colorado Office of Attorney General - Consumer Protection Division (CO)
+[phone]
%Provides: Consumer information for residents of Colorado.
%Call for: Copies of Colorado "lemon law" regulating new car
%purchases. For mediation of problems with dealers, contact the Dealer
%Licensing Board, [phone].
=Connecticut Office of Consumer Protection (CT)
+[phone]
%Provides: Consumer information for residents of Connecticut.
%Call for: Free publications about Connecticut's "lemon law"
%regulating new car purchases, referral to private and federal sources
%of consumer information about new cars.
=Council of Better Business Bureaus (Autoline)
+[phone]
%Provides: Booklet  - "Tips for Consumers on Buying a New Car." Send
%check for $2 to Council of Better Business Bureaus, Dept. 023,
%Washington, D.C., 20042-0023.
%Call for: Information about Autoline dispute resolution program -
%eligibility and where to go.
=Delaware Attorney General's Office - Consumer Protection Unit (DE)
+[phone]
%Provides: Consumer information for residents of Delaware.
%Call for: Literature and advice regarding Delaware "lemon law"
%regulating new car purchases, consultation with investigators (8:30
%a.m.-12:30 p.m. Mon.-Fri.), complaint histories.
=Federal Trade Commission - Public Reference Branch
+[phone]
%Provides: Consumer information.
%Call for: Brochure on buying a new car.
=Florida Department of Agriculture and  Consumer Services (FL)
+[phone]
%Provides: Consumer information for residents of Florida.
%Call for: Free publications on how to buy new cars, Florida "lemon
%law" regulating new car purchases, and other consumer topics;
%complaint histories of local dealerships; access to consumer
%protection analysts.
=Georgia Office of Consumer Affairs (GA)
+[phone]
%Provides: Consumer information for residents of Georgia.
%Call for: Information packet about Georgia "lemon law" regulating new
%car purchases, eligibility under the law and referrals.
=Hawaii Department of Commerce - Office of Consumer Protection (HI)
+[phone]
%Provides: Consumer information for residents of Hawaii.
%Call for: General consumer information and referral, complaint
%registration and histories, consumer literature. Address inquiries
%regarding Hawaii "lemon law" regulating new car purchases to the
%American Arbitration Association, [phone].
=Idaho Office of Attorney General - Consumer Protection Unit (ID)
+[phone]
%Provides: Consumer information for residents of  Idaho.
%Call for: Free publications about Idaho "lemon law" regulating new
%car purchases, guidelines to buying a new car, informal mediation of
%complaints, phone advice on consumer topics.
=Illinois Attorney General - Consumer Protection Division (IL)
+[phone]
%Provides: Consumer information for residents of Illinois.
%Call for: Information on Illinois "lemon law" regulating new car
%purchases, arbitration; complaint registration and histories;
%referral to other information sources. Access to consumer advocates 9
%a.m.-5 p.m., Mon.-Fri.
=Indiana Office of Attorney General - Consumer Protection Division (IN)
+[phone]
%Provides: Consumer information for residents of Indiana.
%Call for: Literature on Indiana "lemon law" regulating new car
%purchases; mediation; complaint registration and histories; referral
%to other agencies or information sources. Available 8:15 a.m.-4:45
%p.m., Mon.-Fri.
=Iowa Office of Attorney General - Consumer Protection (IA)
+[phone]
%Provides: Consumer information for residents of Iowa.
%Call for: Copies of, and information regarding, Iowa "lemon law"
%regulating new car purchases; literature about buying a new car;
%complaint registration, referral and histories -- number and nature.
%Available 8 a.m.-4:30 p.m.
=Kansas Office of Attorney General - Consumer Protection Division (KS)
+[phone]
%Provides: Consumer information for residents of Kansas.
%Call for: Literature: copies of Kansas "lemon law" regulating new car
%purchases, and repair information; complaint registration and
%histories (limited disclosure); referral to other agencies and
%information sources. Available 8 a.m.-5 p.m. Mon.-Fri.
=Kentucky Office of Attorney General - Consumer Protection Division (KY)
+[phone]
%Provides: Consumer information for residents of Kentucky.
%Call for: Free fact sheet about Kentucky "lemon law" regulating new
%car purchases, and arbitration rules; complaint histories for local
%dealerships; phone access to mediation investigators knowledgeable
%about consumer regulations; referral to other information resources.
=Louisiana Office of Attorney General - Consumer Protection Section (LA)
+[phone]
%Provides: Consumer information for residents of Louisiana.
%Call for: Copies of Louisiana lemon law; complaint registration,
%mediation, and histories (whether agency is investigating a business
%or has issued an action). Available 8:30 a.m.-5 p.m. Mon.-Fri.
=Maine Bureau of Consumer Credit Protection (ME)
+[phone]
%Provides: Consumer information for residents of Maine.
%Call for: Free booklet about auto financing, advice and information
%on financing issues. For information about Maine "lemon law"
%regulating new car purchases, call Maine Office of  Attorney General,
%[phone], 9 a.m.-1 p.m. Mon.-Fri.
=Maryland Office of Attorney General - Consumer Protection Division (MD)
+[phone]
%Provides: Consumer information for residents of Maryland.
%Call for: Copies of Maryland "lemon law" regulating new car purchases
%(postage fee added); complaint registration, mediation, arbitration
%and histories (number and nature of complaints); referral to other
%information sources. Available 9 a.m.-3 p.m. Mon.-Fri.
=Massachusetts Department of Attorney General - Consumer Protection Division (MA)
+[phone]
%Provides: Consumer information for residents of Massachusetts.
%Call for: Literature and information about consumer rights regarding
%new car purchases including Massachusetts "lemon law"; complaint
%histories of businesses. Available 9 a.m.-5 p.m., Mon.-Fri.
=Michigan Office of Attorney General - Consumer Protection Division (MI)
+[phone]
%Provides: Consumer information for residents of Michigan.
%Call for: Complaint mediation; information about or referral to other
%sources regarding Michigan "lemon law" regulating new car purchases
%(including printed copies and consultations), safety and warranty
%problems, recalls, financing. For information about dealer service
%histories, call the Bureau of Automotive Regulation, [phone].
=Ministry of Consumer and Commercial Relations (Ontario) (ON)
+[phone]
%Provides: Consumer information for residents of Ontario, Canada.
%Call for: Brochure, "Tips on Buying a Car and Rust Inhibition." List
%of other publications available, including literature about buying
%and protecting new cars. Tollfree number for Canada only.
=Minnesota Office of Attorney General - Consumer Division (MN)
+[phone]
%Provides: Consumer information for residents of Minnesota.
%Call for: Literature on buying a new car; copies of, and information
%regarding Minnesota "lemon law" regulating new car purchases;
%complaint registration and histories (limited to whether the agency
%has taken legal action against a particular business); mediation;
%referral to other sources of information. Available 8 a.m.-4 p.m.,
%Mon.-Fri.
=Mississippi Office of Attorney General - Consumer Protection Division (MS)
+[phone]
%Provides: Consumer information for residents of Mississippi.
%Call for: Literature on consumer rights and protection, how to buy a
%new car, Mississippi "lemon law" regulating new car purchases;
%complaint registration, mediation, and histories (whether complaints
%against a specific business filed or resolved). Available 8 a.m.-5
%p.m. Mon.-Fri.
=Missouri Office of Attorney General - Consumer Protection Division (MO)
+[phone]
%Provides: Consumer information for residents of Missouri.
%Call for: Literature about buying a new car and Missouri "lemon law"
%regulating new car purchases; complaint registration, mediation and
%histories (whether record of complaints against a business exists).
%Available 8 a.m.-5 p.m. Mon.-Fri.
=Montana Department of Commerce - Office of  Consumer Affairs (MT)
+[phone]
%Provides: Consumer information for residents of Montana.
%Call for: Literature and other information on Montana "lemon law"
%regulating new car purchases; mediation and arbitration of disputes
%between consumers and manufacturers.
=Nebraska Motor Vehicle Industry Licensing Board (NE)
+[phone]
%Provides: Consumer information for residents of Nebraska.
%Call for: Complaint registration, mediation, histories (number and
%nature logged against a specific business); referral to other state
%agencies. For information on Nebraska "lemon law" regulating new car
%purchases call [phone].
=Nevada Department of Business and Industry -  Consumer Affairs Division (NV)
+[phone]
%Provides: Consumer information for residents of Nevada.
%Call for: Information regarding Nevada "lemon law" regulating new car
%purchases and  general consumer rights; complaint registration and
%mediation; referral to arbitration programs; Federal Trade Commission
%literature on car financing scams. Available 8 a.m.-5 p.m. Mon.-Fri.
=New Hampshire Attorney General's Office - Consumer Protection and Antitrust Bureau (NH)
+[phone]
%Provides: Consumer information for residents of New Hampshire.
%Call for: Information, complaint registration, and options regarding
%New Hampshire "lemon law" regulating new car purchases; referral to
%sources for information and arbitration; complaint histories (number
%and nature lodged against a specific business).
=New Jersey Division of Consumer Affairs (NJ)
+[phone]
%Provides: Consumer information for residents of New Jersey.
%Call for: Taped information about buying a new car, car options, New
%Jersey "lemon law" regulating new car purchases, financing,
%literature about New Jersey lemon law and buying a new car, complaint
%histories of businesses, referral to other information sources.
=New Mexico Office of Consumer Protection (NM)
+[phone]
%Provides: Consumer information for residents of New Mexico.
%Call for: Taped information about buying a new car and buyers' legal
%rights; printed copies of New Mexico "lemon law"; complaint
%registration and histories (date, nature, resolution, number of
%complaints), referral to other information sources. Voice available 8
%a.m.-12 p.m., 1 p.m.-5 p.m., Mon.-Fri.
=New York Attorney General's Office - Consumer Fraud and Protection Bureau (NY)
+[phone]
%Provides: Consumer information for residents of New York.
%Call for: Information on New York "lemon law" regulating new car
%purchases; complaint registration. The New York Consumer Protection
%Board in Albany can also answer questions about the lemon law, (518)
%474-8584.
=North Carolina Office of Attorney General - Consumer Protection Section (NC)
+[phone]
%Provides: Consumer information for residents of North Carolina.
%Call for: Copies of, advice and mediation regarding North Carolina
%"lemon law" regulating new car purchases and other statutes;
%investigations of consumer complaints; complaint histories (limited
%to disclosing the number of complaints against a specific business);
%assorted literature on consumer topics. Available 8 a.m.-5 p.m.,
%Mon.-Fri.
=North Dakota Office of Attorney General - Consumer Protection and Antitrust Division (ND)
+[phone]
%Provides: Consumer information for residents of North Dakota.
%Call for: Literature on buying a new car (Federal Trade Commission);
%copies of, and information regarding North Dakota "lemon law"
%regulating new car purchases; complaint registration and histories
%(number, nature, how resolved). Voice available 8 a.m.-5 p.m.
%Mon.-Fri.
=Ohio Office of Attorney General - Consumer Protection Section (OH)
+[phone]
%Provides: Consumer information for residents of Ohio.
%Call for: Guide to car buying and service (includes information about
%Ohio "lemon law" regulating new car purchases) and vehicle leasing
%(published by the Federal Trade Commission); complaint registration
%and histories (number of written complaints/inquiries about a
%specific business in last two years -- copies of complaints available
%for 25 cents a page).  Available  8 a.m.-5 p.m. Mon.-Fri.
=Oklahoma Office of Attorney General - Consumer Protection Division (OK)
+[phone]
%Provides: Consumer information for residents of Oklahoma.
%Call for: Literature and other information on Oklahoma "lemon law"
%regulating new car purchases; complaint registration and histories
%(number filed against a particular business); referral to other
%agencies. Available 8:30 a.m.-4:30 p.m. Mon.-Fri.
=Oregon Department of Justice - Financial Fraud Division (OR)
+[phone]
%Provides: Consumer information for residents of Oregon.
%Call for: Copies of Oregon "lemon law" regulating new car purchases;
%complaint registration, mediation, and histories. Available 8:30
%a.m.-12 p.m. Mon.-Fri.
=Ottawa Better Business Bureau (Canada) (ON)
+[phone]
%Provides: Consumer satisfaction records about dealerships in Ottawa.
%Call for: Information about the record of a particular dealership in
%Ottawa, Canada. Call national Canadian Council of BBB [phone]
%for other local numbers.
=Pennsylvania Bureau of Consumer Protection (PA)
+[phone]
%Provides: Consumer information for residents of Pennsylvania.
%Call for: Copies of Pennsylvania "lemon law" regulating new car
%purchases; information on how to file complaint, complaint
%registration, mediation, histories (whether legal action has been
%taken against a business, copies of legal actions taken). Toll-free
%number available 10 a.m.-3 p.m., Mon.-Fri.
=Rhode Island Office of Attorney General - Consumers' Division (RI)
+[phone]
%Provides: Consumer information for residents of Rhode Island.
%Call for: Referrals to proper state agency for information or
%assistance with specific concerns or problems, free literature on
%consumer topics (primarily Federal Trade Commission publications).
=South Carolina Department of Consumer Affairs (SC)
+[phone]
%Provides: Consumer information for residents of South Carolina.
%Call for: Literature on how to buy a new car; complaint registration
%and histories; referral to other agencies and information sources.
=South Dakota Office of Attorney General - Division of Consumer Affairs (SD)
+[phone]
%Provides: Consumer information for residents of South Dakota.
%Call for: Copies of, and information regarding South Dakota "lemon
%law" regulating new car purchases; complaint registration and
%histories (number filed against a specific business). Available 8
%a.m.-5 p.m. Mon.-Fri.
=Tennessee Dept of Commerce and Insurance - Division of Consumer Affairs (TN)
+[phone]
%Provides: Consumer information for residents of Tennessee.
%Call for: Copies of Tennessee "lemon law" regulating new car
%purchase; complaint registration and histories, mediation, referral
%to arbitration boards and other agencies; literature from diverse
%sources on buying, leasing, financing new cars. Available 7 a.m.-4:30
%p.m. Mon.-Fri.
=Texas Office of Attorney General - Consumer Protection Division (TX)
+[phone]
%Provides: Consumer information for residents of Texas.
%Call for: Copies of, and information and advice from consumer
%advisors regarding Texas "lemon law" regulating new car purchases;
%complaint registration and histories; mediation. Consumer advisors
%will return calls to toll-free number if caller leaves phone number.
%Available 8 a.m.-5 p.m., Mon.-Fri.
=Transport Canada (ONT)
+[phone]
%Provides: Consumer information regarding motor vehicle safety
%regulations for Canadian residents.
%Call for: Information and motor vehicle complaint and defect
%registration. Tollfree number for Canada only.
=Transport Canada - Importing Used Cars from the States (ONT)
+[phone]
%Provides: Consumer information for Canadian residents regarding the
%importation of used cars from the U.S.
%Call for: Information. Tollfree number for Canada only.
=Utah Department of Commerce - Office of Consumer Protection (UT)
+[phone]
%Provides: Consumer information for residents of Utah.
%Call for: Copies of, and information regarding Utah "lemon law"
%regulating new car purchases and Motor Vehicle Buyback Disclosure
%Act; information as to whether legal action is being or has been
%taken against specific business; referral to other information
%sources. Available 8 a.m.-5 p.m. Mon.-Fri.
=Vermont Consumer Assistance Program (VT)
+[phone]
%Provides: Consumer information for residents of Vermont.
%Call for: Information regarding Vermont "lemon law" regulating new
%car purchases, and screening for qualification; complaint
%registration and histories; literature on buying a new car; referral
%to other information sources. Open 8 a.m.-4:30 p.m., Mon.-Fri.
=Virginia Dept. of Agriculture and Consumer Services - Division of Consumer Affairs (VA)
+[phone]
%Provides: Consumer information for residents of Virginia.
%Call for: Copies of, advice and information regarding, Virginia
%"lemon law" regulating new car purchases; complaint registration,
%mediation and histories; literature on buying a new car. Available
%8:30 a.m.-5 p.m., Mon.-Fri.
=Washington Office of Attorney General - Consumer Protection Division (WA)
+[phone]
%Provides: Consumer information for residents of Washington state.
%Call for: Literature about buying a new car; copies of, information,
%mediation and arbitration regarding Washington "lemon law" regulating
%new car purchases; information regarding current legal actions
%against specific businesses; referral to other information sources.
=West Virginia Office of Attorney General - Consumer Protection Division (WV)
+[phone]
%Provides: Consumer information for residents of West Virginia.
%Call for: Copies of, and information regarding, West Virginia "lemon
%law" regulating new car purchases; complaint registration and
%histories (limited to disclosing the number of complaints against a
%specific business). Available 8:30 a.m.-5 p.m.
=Wisconsin Justice Dept. - Office of Consumer Protection and Citizen Advocacy (WI)
+[phone]
%Provides: Consumer information for residents of Wisconsin.
%Call for: Literature on buying a new car, Wisconsin "lemon law"
%regulating new car purchases; complaint registration and histories
%(copies of complaints available for nominal copy fee), mediation;
%referral to other sources for information. Available 7:45 a.m.-4:30
%p.m., Mon.-Fri.
=Wyoming Office of Attorney General - Consumer Protection Division (WY)
+[phone]
%Provides: Consumer information for residents of Wyoming.
%Call for: Literature on Wyoming "lemon law" regulating new car
%purchases and how to arbitrate complaints with manufacturers;
%complaint registration and histories (number, nature; mediation;
%referral to other agencies. Available 8 a.m.-5 p.m. Mon.-Fri.
&Environmental Protection
=(EPA) Office of Mobile Sources, National Vehicle and Fuel Emissions Laboratory (NVFEL) (MI)
+[phone]
%Provides: Information services concentrated on automotive engineering
%to EPA staff and the general public: air pollution from mobile
%sources, alternative alcohol fuels, motor vehicle retrofit devices.
%Call for: Information about air emissions, fuel economy, health
%effects of vehicle pollutants, emissions control warranties; referral
%to other sources of information in the EPA.
=Environmental Protection Agency (EPA) (DC)
+[phone]
%Provides: Development and enforcement of national programs, technical
%policies, guidelines and regulations for air pollution control in
%coordination with state and local governments.
%Call for: Referral to the appropriate sources for information on
%emissions control and other automobile-related issues.The Public
%Information Center is the primary point of contact between the EPA
%and the public.
=Environmental Protection Agency (EPA) - Import Section (DC)
+[phone]
%Provides: Information about U.S. requirements and regulations
%regarding importation of vehicles from abroad.
%Call for: Fact sheets or consultations. Imports Help Line available 8
%a.m.-4:30 p.m. EST Mon.-Fri.
&Vehicle Safety
=National Highway Traffic Safety Administration (NHTSA) - Auto Safety Hotline (DC)
+[phone]
%Provides: Information regarding vehicle safety. A division of the
%U.S. Dept. of Transportation.
%Call for: Auto Safety Hotline:  Safety fact sheets, information
%regarding vehicle recalls, child safety seat recalls, action numbers
%of crash test reports (for reference by Technical Reference Library),
%referral to appropriate NHTSA division. Service help available 8
%a.m.-4 p.m. EST Mon.-Fri., 24-hour automated phone system. Technical
%Reference Library offers access to a database of information about
%cars manufactured in the previous 10 years -- searchable by make,
%model, year, equipment; crash test results; repairability and damage
%statistics; insurance and accidents costs; complaints; used-car
%information. Database searches and printouts are free.
=National Highway Traffic Safety Administration (NHTSA) - Technical Reference Library (DC)
+[phone]
%Provides: Database of information about cars manufactured in the
%previous 10 years.
%Call for: Information about cars manufactured in the previous 10
%years -- searchable by make, model, year, equipment; crash test
%results; repairability and damage statistics; insurance and accidents
%costs; complaints; used-car information. Database searches and
%printouts are free. Call the NHTSA Auto Safety Hotline for action
%numbers of crash test reports (for reference by Technical Reference
%Library).
-Associations
&Automobile Clubs
=Automobile Association of America (AAA) (FL)
+[phone]
%Provides: Emergency roadside services, full-service travel agency,
%discounts, insurance (some states). AAA AutoEase an auto pricing and
%buying service for members, is available in some areas of the United
%States, [phone].
%Call for: Membership and program information available through local
%offices.
=Canadian Automobile Association (ON)
+[phone]
%Provides: Emergency roadside assistance, consumer advisory services,
%child restraint information service and inspection clinics,
%insurance, auto touring and travel services, travel discounts,
%mechanical safety inspections, auto theft prevention programs.
%Publishes motor law digest covering all Canadian provinces and the
%United States, and annual survey of car buyers and ("Auto pinion").
%Services offered may vary according to location.
%Call for: Membership and program information.
=Sears Motorist Plan (IL)
+[phone]
%Provides: Emergency road help, roadside assistance and travel
%planning, sales discounts.
%Call for: Membership application.
&Consumer Affairs
=Automobile Protection Association - Canada (ON)
+[phone]
%Provides: Members with new car pricing, dealer and broker network,
%problem resolution (with dealers, leasing), free legal advice, and
%information on new and used cars and warranties. Also lobbies on
%behalf of consumers. Nonprofit association.
%Call for: Membership and service information. Publications available.
=Automotive Consumer Action Program (AUTOCAP) (VA)
+[phone]
%Provides: National Automobile Dealers Association program offers free
%mediation services between consumers and dealers or manufacturers.
%Call for: Referral to local AUTOCAP program or automobile
%manufacturer, state or local consumer action offices. Available 8:30
%a.m.-4:45 p.m. EST Mon.-Fri.
=Canadian Council of Motor Transport Administrators (ON)
+[phone]
%Provides: Technical information about road use, safety issues,
%commercial issues, and other aspects of transportation regulation.
%Organization of government administrators and regulators of
%transportation.
%Call for: Referral to appropriate sources.
=Car Bargains (nonprofit) (DC)
+[phone]
%Provides: New car shopping service. Run by nonprofit Center for the
%Study of Services.
%Call for: Information about enrollment in Car Bargains, a new car
%shopping service. Available 9 a.m.-5:30 p.m. EST Mon.-Fri.
=Coalition for Vehicle Choice (DC)
+[phone]
%Provides: Diverse membership (automotive industry, insurance, law
%enforcement, safety groups) support in accessing safe and affordable
%cars and light trucks for personal and professional uses.
%Call for: Brochure with tips on buying a new car.
=National Automobile Dealers Association (VA)
+[phone]
%Provides: Information on buying a car, four-wheel drive vehicles, car
%safety features.
%Call for: Literature on buying a car, four-wheel drive vehicles, car
%safety features. Choose "Communications Department" prompt on
%automatic call-routing system. Open 8:30 a.m.-4:45 p.m. EST Mon.-Fri.
&Insurance
=Insurance Information Institute (DC)
+[phone]
%Provides: General information on insurance, including literature with
%tips on how to save money on auto insurance, shopping for a safer
%car, and insurance fraud. Association membership includes property
%and liability insurance companies.
%Call for: General information on insurance, literature with tips on
%how to save money on auto insurance, buying a safer car, insurance
%fraud, and other insurance-related topics. Call 8 a.m.-8 p.m. EST
%Mon.-Fri.
&Mobility Aids
=National Mobility Equipment Dealers Association (FL)
+[phone]
%Provides: Information and referrals regarding equipment and services
%for the physically challanged and their vehicles. Members receive a
%quarterly newsletter covering new equipment for vehicles.
%Call for: Information and referrals related to equipping vehicles for
%the physically challenged in the United States, Canada and England;
%membership information.
&Road Use
=National Motorists Association (WI)
+[phone]
%Provides: Motorist rights organization concerned with public policy
%issues, speed limits, insurance issues and legislation related to
%road and highway use. Materials include guide to state and provincial
%traffic laws, legal resource kit, legal referral system, newsletter.
%Call for: Membership information.
=Tread Lightly! (nonprofit) (UT)
+[phone]
%Provides: Travel maps of existing backcountry roads and trails,
%educational materials and newsletter. This group includes companies
%and organizations concerned with off-road vehicle manufacturing,
%outdoor recreation, wildland protection and off-road ethics.
%Call for: Maps, educational materials, membership information. Office
%open 8:30 a.m.-5 p.m.  MST Mon.-Fri.
&Safety Issues
=Advocates for Highway and Auto Safety (DC)
+[phone]
%Provides: Lobbying of state and federal governments for legislation
%regarding vehicle safety equipment and monitoring of blood alcohol
%levels. Newsletter is available free.
%Call for: Membership information, free newsletter subscription.
=Center for Auto Safety (DC)
+[phone]
%Provides: Promotion of vehicle and traffic safety. Collects related
%literature, statistics, complaints (tracked and compiled by make,
%model and defect). Non-profit group founded by Consumer's Union and
%Ralph Nader.
%Call for: Literature - books and newsletters.
=Highway Users Federation (DC)
+[phone]
%Provides: Information about driving-safety issues.
%Call for: Literature about safety issues, seat belts, highway safety.
=Insurance Institute for Highway Safety / Highway Loss Data Institute (VA)
+[phone]
%Provides: Research and information on vehicle safety and security.
%Call for: Literature on shopping for a safer car, availability of
%safety features on new vehicles (updated annually); packets of
%information about airbags, teen drivers, big trucks; information on
%injury, collision, and theft; monthly newsletter about vehicle safety
%(free).
=Mothers Against Drunk Driving (MADD) (TX)
+[phone]
%Provides: Statistics and other information on alcohol use and
%driving, legislative and public policy activities.
%Call for: Literature, other information regarding alcohol use and
%driving.
=National Commission Against Drunk Driving / Network of Employers for Traffic Safety (NETS) (DC)
+[phone]
%Provides: Statistical information regarding drunk driving and traffic
%fatalities, public policy reports, information on  drunk- or
%impaired- driving laws in various states.
%Call for: Information related to statistics on drunk or impaired
%driving, laws, and public policy.
=National Insurance Crime Bureau (IL)
+[phone]
%Provides: Investigation and compilation of statistics on vehicle
%theft and insurance crime. Maintains 200-million record database.
%Membership of about 1000 insurance companies and self-insured
%companies.
%Call for: "Factpacks" -- reports on vehicle theft and insurance fraud
%that include consumer tips; reports on auto crime, including annual
%list of ten most stolen cars. Suspected insurance fraud and vehicle
%thefts can be reported on fraud hotline, [phone].
&Vehicle Safety
=American Automobile Manufacturers Association (DC)
+[phone]
%Provides: Consumer brochures on recycling cars, selecting the correct
%motor oil, drinking and driving, safety belts, and air bags.
%Call for: Brochures on recycling cars, selecting the correct motor
%oil, drinking and driving, safety belts, and air bags.
=Insurance Institute for Highway Safety / Highway Loss Data Institute (VA)
+[phone]
%Provides: Research and information on vehicle safety and security.
%Nonprofit organization supported by American Insurance Highway Safety
%Association, American Insurers Highway Safety Alliance, National
%Association of Independent Insurers Safety Association, and
%individual insurance companies.
%Call for: Literature on shopping for a safer car, availability of
%safety features on new vehicles (updated annually); packets of
%information about airbags, teenage drivers, large trucks; injury,
%collision, and theft information; fact sheets, including state
%DUI/DWI, child restraint, helmet and young driver laws; and monthly
%newsletter about vehicle safety (free).
-Insurance Companies
&General Information
=Aetna Life & Casualty (CT)
+[phone]
%Provides: Vehicle insurance coverage.
%Call for: Referral to toll-free number of local agent for insurance
%quote.
=Allstate Insurance Group (IL)
+[phone]
%Provides: Automobile insurance nationwide.
%Call for: Referral to local agent for insurance quote.
=Farmers Insurance Group (CA)
+[phone]
%Provides: Auto insurance nationwide.
%Call for: Referral to local agent for insurance quote.
=Government Employees Insurance Co. (GEICO) (CA)
+[phone]
%Provides: Insurance to government employees and civilians.
%Call for: Rate quotes, applications, referral to local offices.
%Available 24 hours.
=Metropolitan Property & Casualty Insurance Co. (RI)
+[phone]
%Provides: Vehicle insurance policies
%Call for: Policy information (quotes), referral to local agent if
%necessary. Available Mon.-Fri. 8 a.m.-6 p.m. each time zone, Sat.
%8:30-5 EST.
=Mutual of Omaha Companies (NE)
+[phone]
%Provides: Forwarding of contact information by answering service to
%insurance company for contact from sales agent. Available 24 hours.
%Call for: Contact from sales agent.
=Nationwide Mutual Insurance
+[phone]
%Provides: Referral to regional sales and service center.
%Call for: Referral to regional sales and service center.
=United Services Auto Association (USAA) (TX)
+[phone]
%Provides: Auto insurance for members or former members of the armed
%forces, their relatives and various other government agencies.
%"Officer" rank only.
%Call for: Policy and eligibility information.
&Retired People
=ITT Hartford Insurance Group (CT)
+[phone]
%Provides: Auto insurance program for members of AARP (American
%Association of Retired Persons).
%Call for: Rate quotes, applications.
-Lease Programs
&Dealer Offered
=SmartLease & SmartBuy (GMAC) (OH)
+[phone]
%Provides: Car and truck leasing programs.
%Call for: Information, including literature, about car and truck
%lease programs offered by GMAC. Available 8:30 a.m.-9 p.m. EST
%Mon.-Fri.
-Mobility Aids
&Controls
=Creative Controls, Inc. (MI)
+[phone]
%Provides: Wheelchair/scooter tie downs and hand controls.
%Call for: Catalog, literature, location of nearest dealer, customer
%service.
=Crow River Industries / Mobility Products & Design (MPD) (MN)
+[phone]
%Provides: Hand controls, wheelchair lifts, power seat bases.
%Call for: Literature, location of nearest dealer, customer service.
=Gresham Driving Aids, Inc. (MI)
+[phone]
%Provides: Driving controls.
%Call for: Literature, direct sales, customer service.
=Handicaps, Inc. (CO)
+[phone]
%Provides: Driving controls, wheelchair lifts and accessories.
%Call for: Literature, location of nearest dealer, customer service.
=Manufacturing & Production Services (MPS) (CA)
+[phone]
%Provides: Hand controls.
%Call for: Literature, location of nearest dealer.
=Wells-Engberg Co., Inc. (IL)
+[phone]
%Provides: Driving controls and aids.
%Call for: Literature, location of nearest dealer, direct sales,
%customer service.
&Conversions
=The Braun Corp. (IN)
+[phone]
%Provides: Wheelchair/scooter lifts and carriers, ramps and tie downs,
%power seat bases, lowered floor van conversions, converted vans.
%Call for: Literature and location of nearest dealer.
&Dealer Offered
=Ford Mobility Motoring Program (LA)
+[phone]
%Provides: List of local driver assessment facilities, adaptive
%equipment dealers and installers; reimbursement toward the cost of
%adaptive equipment conversion; a free video on the program and
%adapting vehicles; 24-hour roadside assistance (including
%complimentary cellular phone).
%Call for: List of local driver assessment facilities, adaptive
%equipment dealers and installers; reimbursement toward the cost of
%adaptive equipment conversion; a free video  on the program and
%adapting vehicles; 24-hour roadside assistance.
=General Motors Mobility Program (MI)
+[phone]
%Provides: List of local driver assessment facilities, mobility
%equipment installers, and mobility conversion funding sources;
%reimbursement for purchase or lease of a new General Motors vehicle;
%"On the Move Again," a free video that provides information on
%getting a drivers license and adapting and modifying vehicles.
%Call for: List of local driver assessment facilities, mobility
%equipment installers, and mobility conversion funding sources;
%applications for reimbursement for purchase or lease of a new General
%Motors vehicle; "On the Move Again," a free video that provides
%information on getting a drivers license and adapting and modifying
%vehicles. Open  9 a.m.-4 p.m. EST Mon.-Fri.
=The Chrysler Corporation Physically Challenged Resource Center (P-CAP) (MI)
+[phone]
%Provides: Reimbursement for costs of installing adaptive equipment in
%new Chrysler vehicle; location of driver assessment centers and
%adaptive equipment dealers and installers; product information;
%roadside assistance.
%Call for: Location of driver assessment centers and adaptive
%equipment dealers and installers; product information; roadside
%assistance.
&Hoists
=Amigo Mobility International (MI)
+[phone]
%Provides: Wheelchair/scooter hoists.
%Call for: Literature, location of nearest dealer, customer service.
=Bruno Independent Living Aids (WI)
+[phone]
%Provides: Wheelchair/scooter hoists, power seat bases (vertical lift).
%Call for: Catalog, literature, technical assistance, local dealer
%referral.
=Burr Engineering & Development Co. (MI)
+[phone]
%Provides: Wheelchair/scooter hoists.
%Call for: Literature, location of nearest dealer, customer service.
=Electric Mobility Corp. (NJ)
+[phone]
%Provides: Wheelchair/scooter hoists.
%Call for: Catalog, direct sales, customer service.
=Lark of America / Ortho-Kinetics (WI)
+[phone]
%Provides: Wheelchair/scooter hoists.
%Call for: Literature, in-home demonstrations, customer service.
=Precision Technology, Inc. / Stow Away, Inc. (OK)
+[phone]
%Provides: Wheelchair/scooter hoists.
%Call for: Literature, location of nearest dealer, direct sales,
%customer service.
=Worldwide Engineering, Inc. (AZ)
+[phone]
%Provides: Wheelchair/scooter hoists.
%Call for: Literature, location of nearest dealer, customer service.
&Lifts
=Crow River Industries / Mobility Products & Design (MPD) (MN)
+[phone]
%Provides: Hand controls, wheelchair lifts, power seat bases.
%Call for: Literature, location of nearest dealer, customer service.
=Handicaps, Inc. (CO)
+[phone]
%Provides: Driving controls, wheelchair lifts and accessories.
%Call for: Literature, location of nearest dealer, customer service.
=Mobile-Tech Corp. (KS)
+[phone]
%Provides: Wheelchair/scooter lifts, ramps and tie downs.
%Call for: Literature, video, location of nearest dealer, customer
%service.
=Ricon Corp. (CA)
+[phone]
%Provides: Wheelchair lifts, power seat bases.
%Call for: Literature, location of nearest dealer, customer service.
&Ramps
=All Aboard Ramps (IA)
+[phone]
%Provides: Wheelchair/scooter ramps.
%Call for: Literature, customer service, direct sales.
=Handi-Ramp, Inc. (IL)
+[phone]
%Provides: Wheelchair/scooter ramps.
%Call for: Literature, location of nearest dealer, direct sales,
%customer service.
=Homecare Products, Inc. (WA)
+[phone]
%Provides: Wheelchair/scooter ramps.
%Call for: Literature, location of nearest dealer, customer service.
=Mobile-Tech Corp. (KS)
+[phone]
%Provides: Wheelchair/scooter lifts, ramps and tie downs.
%Call for: Literature, video, location of nearest dealer, customer
%service.
=Porta-Ramp (CA)
+[phone]
%Provides: Wheelchair/scooter ramps.
=Rampit, Inc. (MI)
+[phone]
%Provides: Wheelchair/scooter ramps.
%Call for: Literature, direct sales, customer service.
-Vehicle Manufacturers
&Consumer Affairs
=Canadian Motor Vehicle Arbitration Plan (ON)
+[phone]
%Provides: Binding arbitration between automobile manufacturers and
%consumers who cannot reach mutually agreeable resolution of conflict
%stemming from car problems. Manufacturer-sponsored.
%Call for: Information, printed or by phone, about eligibility. If
%eligible, operatives will initiate action on behalf of caller's
%claim. Tollfree number available from Canada only.
=Chrysler Customer Arbitration Board - DeMars & Assocs. (WI)
+[phone]
%Provides: Settlement of problems with Chrysler, Dodge, Eagle, Jeep
%and Plymouth products.
%Call for: Information regarding arbitration procedures.
=Ford Dispute Settlement Board (MI)
+[phone]
%Provides: Resolution of disputes between dealers and consumers.
%Call for: Address to send complaint.
=Honda Canada Inc. (Acura) (ON)
+[phone]
%Provides: Resolution of problems with dealers.
%Call for: Consumers are encouraged to contact local dealers first.
%Call for information to resolve problems that dealers are unable to
%handle.
&General Information
=Acura - Customer Relations Department (CA)
+[phone]
%Provides: Cars made in Japan.
%Call for: General information about new and older models, including
%features, availability, technical data and service; location of the
%nearest dealer; or advice about a service problem. Available 6 a.m.-5
%p.m. PST.
=Alfa-Romeo Distributors of North America, Inc. (FL)
+[phone]
%Provides: Cars made in Italy.
%Call for: Literature on new models, location of nearest dealer.
%Available via 24-hours. Additional customer service available by
%calling U.S. headquarters, [phone].
=American Honda Motor Co, Inc.-National Consumer Affairs (CA)
+[phone]
%Provides: Cars made in the USA, Japan, and Canada.
%Call for: Product literature, location of nearest dealer, recall
%information, customer service. Available 7:30 a.m.-5 p.m. PST
%Mon.-Fri.
=American Isuzu Motors, Inc. (CA)
+[phone]
%Provides: Cars and trucks made in Japan and the USA.
%Call for: Product literature, warranty information, location of
%nearest dealer, resolution of service-related problems. Available 6
%a.m.-5 p.m. PST Mon.-Fri.
=Aston Martin Lagonda of North America (CT)
+[phone]
%Provides: Cars made in England.
%Call for: Product information and literature, location of nearest
%dealer. Available 8:30 a.m.-4:30 p.m. EST Mon.-Fri.
=Audi of America, Inc. (MI)
+[phone]
%Provides: Cars made in Germany.
%Call for: Information about products, repairs, recalls, location of
%nearest dealer, leasing. Customer relations available 9 a.m.-6 p.m.
%EST Mon.-Fri.
=BMW Canada, Inc. (ON)
+[phone]
%Provides: Cars made in Germany and the USA.
%Call for: Product information, literature. Tollfree number available
%from Canada only.
=BMW of North America, Inc. (NJ)
+[phone]
%Provides: Cars made in Germany and the USA.
%Call for: Information about a particular model, location of the
%nearest dealer, advice about a service problem, leasing and financing
%information, 24-hour roadside assistance (trip routing available some
%models).
=Buick Motor Division (General Motors Corp.) - Customer Assistance Center (MI)
+[phone]
%Provides: Cars made in the USA, Mexico and Canada.
%Call for: Product literature;  information about warranties, recalls,
%and technical concerns; location of nearest dealer; documentation,
%forwarding, resolution of complaints; arbitration referral. Available
%8 a.m.-6 p.m. EST Mon.-Fri. Financing and leasing information through
%GMAC, [phone].
=Cadillac Motor Car Division (General Motors Corp.) (MI)
+[phone]
%Provides: Cars made in the USA.
%Call for: Product information about new and older car models;
%location of nearest dealer; documentation and resolution of
%dealer-related delivery or service problems; referral to sources for
%parts for older model cars; referral to other General Motors
%Automobile Corporation toll-free numbers as needed. Literature sent
%if no dealer located near caller. Financing and leasing information
%through GMAC, [phone].
=Chevrolet/Geo Motor Division (General Motors Corp.) - Customer Assistance Center (MI)
+[phone]
%Provides: Cars made in the USA and Canada.
%Call for: Product literature, location of nearest dealer, resolution
%of problems with dealers, recall information, roadside assistance
%(emergency help only), technical information (specifications),
%service bulletins and other forms of customer assistance. Available
%Mon.-Fri. 8 a.m.-5:30 p.m. EST, 8 a.m.-5 p.m. CST, 8 a.m.-4:30 p.m.
%MST/PST. Financing and leasing information through GMAC, (800)
%441-9234.
=Chrysler Canada (ON)
+[phone]
%Provides: Cars made in the USA and Canada.
%Call for: General product information. Switchboard operators direct
%calls to appropriate sources. Toll-free number [phone]offers
%only warranty information for Chrysler car owners.
=Chrysler Motors Corporation - Chrysler Service Center (MI)
+[phone]
%Provides: Cars made in the USA and Canada.
%Call for: Information on recalls and warranties; location of nearest
%dealer; registration of complaints against dealers. Representatives
%available 8:30 a.m.-5 p.m. EST. Additional toll-free numbers for
%product literature, information on extended coverage contracts,
%incentive programs, disability assistance and rebate programs.
=Dodge - Chrysler Service Center (MI)
+[phone]
%Provides: Cars made in the USA, Canada and Japan.
%Call for: Information on recalls, warranties; location of nearest
%dealer; registration of complaints against dealers. Additional
%toll-free numbers for product literature, information on extended
%coverage contracts, incentive programs, disability assistance and
%rebate programs. Representatives available 8:30 a.m.-5 p.m. EST.
=Dodge Trucks - Chrysler Service Center (MI)
+[phone]
%Provides: Trucks made in the USA.
%Call for: Information on recalls, warranties; dealer referral;
%registration of complaints against dealers. Additional toll-free
%numbers for product literature, information on extended coverage
%contracts, incentive programs, disability assistance and rebate
%programs. Representatives available 8:30 a.m.-5 p.m. EST.
=Ferrari North America (NJ)
+[phone]
%Provides: Cars made in Italy.
%Call for: Location of nearest dealer. Open 8:30 a.m.-5:30 p.m. EST
%Mon.-Fri.
=Ford Motor Co. (MI)
+[phone]
%Provides: Cars made in the USA, Canada, Mexico and Korea.
%Call for: Product information and sales literature, warranty
%information, local dealer referral, recall information, applications
%for dispute settlement. Customer service available 8 am.-8 p.m. EST
%Mon.-Fri.
=Ford Trucks (MI)
+[phone]
%Provides: Trucks made in the USA and Canada.
%Call for: Product information and sales literature, warranty
%information, local dealer referral, recall information, applications
%for dispute settlement. Customer service available 8 am.-8 p.m. EST
%Mon.-Fri.
=Ford of Canada (ON)
+[phone]
%Provides: Cars made in the USA, Canada, Mexico and Korea.
%Call for: Product literature, general information. Tollfree number
%available for Canada only.
=GMC Truck (General Motors Corp.) - Customer Service Dept. (MI)
+[phone]
%Provides: Trucks made in the USA and Canada.
%Call for: Product literature, dealer referral, resolution of problems
%with dealers, recall information, roadside assistance (emergency help
%only), technical information (specifications), service bulletins, and
%other forms of customer assistance. Financing and leasing information
%through GMAC, [phone].
=General Motors of Canada (ON)
+[phone]
%Provides: Service and warranty information, general inquiries.
%Call for: Service and warranty information, general inquiries.
%Consumers are encouraged to contact local dealers first. Service and
%product publications are available by calling [phone].
%Tollfree numbers available from Canada only. Also, [phone] for
%French-speaking customers.
=Hyundai Canada (ON)
+[phone]
%Provides: Cars made in Korea and Canada.
%Call for: Product information, customer service.
=Hyundai Motor America (CA)
+[phone]
%Provides: Cars made in Korea and Canada.
%Call for: Product literature, information about product options and
%features, location of nearest  dealer, financing and leasing
%information. Available 24 hours.
=Infiniti Division (Nissan Motor Corp.) - Infiniti Consumer Affairs (CA)
+[phone]
%Provides: Cars made in Japan.
%Call for: Product literature, location of nearest dealer, 24-hour
%roadside assistance, financing/leasing information, consumer affairs.
%Customer service available 9 a.m.-8 p.m. EST Mon.-Fri.
=Jaguar Cars, Inc. (NJ)
+[phone]
%Provides: Cars made in England.
%Call for: Product sales literature, location of nearest dealer,
%leasing information, videos (when available). Open 24 hours a day.
=Jeep/Eagle Division (Chrysler Motors Corp.) - Chrysler Service Center (MI)
+[phone]
%Provides: Cars made in the USA, Canada and Japan.
%Call for: Information on recalls, warranties; dealer referral;
%registration of complaints against dealers. Additional toll-free
%numbers for product literature, information on extended-coverage
%contracts, incentive programs, disability assistance and rebate
%programs. Representatives available 8:30 a.m.-5 p.m. EST.
=Kia Motors America, Inc. (MA)
+[phone]
%Provides: Cars made in Korea.
%Call for: Product sales literature, location of nearest dealer,
%technical information, appointment for phone consultation with sales
%representative, roadside assistance. Available 24 hours a day.
=Land Rover North America, Inc. (MD)
+[phone]
%Provides: Cars made in England.
%Call for: Product literature; information about warranties, options
%and features; technical information (specifications); location of
%nearest dealer.
=Lexus (CA)
+[phone]
%Provides: Cars made in Japan.
%Call for: Product literature; information about features and options;
%dealer referral; technical information (specifications); roadside
%assistance (emergency service only).
=Lincoln Division (Ford Motor Co.) - Lincoln Customer Assistance Center (MI)
+[phone]
%Provides: Cars made in the USA.
%Call for: Product literature and other information, location of
%nearest dealer, 24-hour roadside assistance (emergency and trip
%routing). Customer assistance available 8 a.m.-8 p.m. EST Mon.-Fri.
=Lotus (GA)
+[phone]
%Provides: Cars made in England.
%Call for: Product literature, location of nearest dealer, sales
%inquiries, catalog of Lotus souvenirs. Available 9 a.m.-5 p.m. EST
%Mon.-Fri.
=Mazda Canada, Inc. (ON)
+[phone]
%Provides: Cars and trucks made in Japan and the USA.
%Call for: Product and corporate information, referral.
=Mazda Motor of America, Inc. (CA)
+[phone]
%Provides: Cars and trucks made in Japan and the USA.
%Call for: Product literature; dealer referral; credit information;
%complaint resolution; "lemon law"-related information. Available
%working hours (toll-free call directed to regional service center).
=Mercedes-Benz Canada
+[phone]
%Provides: Cars made in Germany.
%Call for: Product literature and videos; location of nearest dealer;
%information about financing and delivery of cars in Europe.
=Mercedes-Benz of North America (NJ)
+[phone]
%Provides: Cars made in Germany.
%Call for: Product literature and videos; location of nearest dealer;
%information about financing and delivery of cars in Europe; 24-hour
%roadside (emergency help and trip routing). Customer  assistance
%(voice) available between 8 a.m.-11 p.m. EST Mon.-Fri.
=Mercury Division (Ford Motor Co.) (MI)
+[phone]
%Provides: Cars made in the USA, Canada, Mexico and Australia.
%Call for: Product information and sales literature, warranty
%information, local dealer referral, recall information, applications
%for dispute settlement. Customer service available 8 am.-8 p.m. EST
%Mon.-Fri.
=Mitsubishi Motor Sales of America - National Customer Relations Manager (CA)
+[phone]
%Provides: Cars and trucks made in Japan and the USA.
%Call for: Product literature, location of nearest dealer, customer
%assistance. Available 6:30 a.m.-5 p.m. PST Mon.-Fri.
=Nissan Canada Inc. (ON)
+[phone]
%Provides: Cars and trucks made in Japan and the USA.
%Call for: Product sales literature, program information, customer
%service, roadside assistance.
=Nissan Motor Corp. - Consumer Affairs (CA)
+[phone]
%Provides: Cars and trucks made in Japan and the USA.
%Call for: Product sales literature, location of nearest dealer;
%information about warranties, specifications, roadside assistance
%plans, other questions and concerns. Consumer affairs available 6
%a.m.-5 p.m. Mon.-Fri. PST; finance and leasing information (through
%Nissan Motor Acceptance Corp.) available 8 a.m.-7 p.m. CST Mon.-Fri.
=Oldsmobile Division (General Motors Corp.) (MI)
+[phone]
%Provides: Cars made in the USA.
%Call for: Product literature, dealer referral, resolution of problems
%with dealers, recall information, roadside assistance (emergency help
%and trip routing), technical information (specifications), and other
%forms of customer assistance. Available 8 a.m.-6 p.m. EST Mon.-Fri.
%Financing and leasing information through GMAC, [phone].
=Plymouth Division (Chrysler Motors Corp.) (MI)
+[phone]
%Provides: Cars made in the USA, Japan and Canada.
%Call for: Information on recalls, warranties; dealer referral;
%registration of complaints against dealers. Additional toll-free
%numbers for product literature, information on extended coverage
%contracts, incentive programs, disability assistance and rebate
%programs. Representatives available 8:30 a.m.-5 p.m. EST.
=Pontiac Division (General Motors Corp.) (MI)
+[phone]
%Provides: Cars made in the USA and Canada.
%Call for: Product literature, dealer referral, resolution of problems
%with dealers, recall information, roadside assistance (emergency help
%only), technical information (specifications), service bulletins, and
%other forms of customer assistance.  Available 8 a.m.-6 p.m. EST
%Mon.-Fri.
=Porsche Cars North America, Inc. (NV)
+[phone]
%Provides: Cars made in Germany.
%Call for: Product literature (calls forwarded to fulfillment
%department), dealer referral. Available 7 a.m.-4 p.m. PST Mon.-Fri.
=Rolls-Royce (NJ)
+[phone]
%Provides: Cars made in England.
%Call for: Technical information. For general literature and sales
%inquiries call [phone]. Available 9 a.m.-5 p.m. EST Mon.-Fri.
=Saab Canada
+[phone]
%Provides: Cars made in Sweden and Finland.
%Call for: Product literature, customer assistance. Tollfree number
%available from Canada only.
=Saab Cars USA, Inc. - Customer Assisstance Center (GA)
+[phone]
%Provides: Cars made in Sweden and Finland.
%Call for: Full customer service. Product sales literature; location
%of nearest dealer; information about product specifications and
%options, financing/leasing, tourist delivery; other customer
%assistance. Available 8 a.m.-8 p.m. EST Mon.-Fri.
=Saturn Corp. (Canada)
+[phone]
%Provides: Cars made in the USA.
%Call for: Product literature, customer assistance.
=Saturn Corp. (General Motors Corp.) - Saturn Assistance Center (TN)
+[phone]
%Provides: Cars made in the USA.
%Call for: Product information, location of nearest dealer. Available
%8 a.m.-7 p.m. CST Mon.-Fri. Financing and leasing information through
%GMAC, [phone].
=Subaru Auto Canada
+[phone]
%Provides: Cars made in Japan, Taiwan and the USA.
%Call for: Product sales literature.
=Subaru of America - Customer Service Dept. (NJ)
+[phone]
%Provides: Cars made in Japan, Taiwan and the USA.
%Call for: Product sales literature, location of nearest dealer,
%technical information (excluding repair), warranty information, other
%customer assistance. Available 9 a.m.-6 p.m. EST Mon.-Fri.
=Suzuki (CA)
+[phone]
%Provides: Cars made in Japan and Canada.
%Call for: Product sales and service literature, warranty information,
%resolution of problems with vehicles or dealers. Customer service
%available 8:30 a.m.-12 p.m., 1 p.m.-5 p.m. Mon.-Fri.
=Toyota Canada, Inc. (ON)
+[phone]
%Provides: Cars and trucks made in Japan and the USA.
%Call for: Product information and literature, customer service.
%Tollfree number available from Canada only.
=Toyota Motor Sales USA Inc. - National Customer Assistance Center (CA)
+[phone]
%Provides: Cars and trucks made in Japan and the USA.
%Call for: Product information, location of nearest dealer, customer
%service. Available 8 a.m.-6 p.m. PST, 9 a.m.-7 p.m. CST, 9 a.m.-7
%p.m. EST Mon.-Fri.
=Volkswagen Canada, Inc. (Audi and Porsche) (ON)
+[phone]
%Provides: Cars made in Germany and Mexico.
%Call for: General information. Customer assistance available through
%toll-free number (for Porsche, a different division in the same
%building, ask to be transferred). Manufacturer encourages customers
%to go through local dealerships. Tollfree number available from
%Canada only.
=Volkswagen United States, Inc. - Customer Assistance Center (MI)
+[phone]
%Provides: Cars made in Germany and Mexico.
%Call for: Product information; location of nearest dealer;
%information regarding tourist delivery; recalls; other customer
%service. Available 9 a.m.-6 p.m. EST Mon.-Fri.
=Volvo Canada Ltd. (ON)
+[phone]
%Provides: Cars made in Sweden, Belgium and Canada.
%Call for: Product literature; pricing, leasing, and finance
%information; customer service; all other informational inquiries.
%Available 8:30 a.m.-5 p.m. Eastern time. Tollfree number available
%from Canada only.
=Volvo Cars of North America (NJ)
+[phone]
%Provides: Cars made in Sweden, Belgium and Canada.
%Call for: Product sales literature, location of nearest dealer,
%information about roadside assistance programs,  financing, tourist
%and diplomatic sales, other customer assistance. Available 8:30
%a.m.-10 p.m. EST Mon.-Fri.
&Roadside Assistance Plans
=Acura (CA)
+[phone]
%Provides: Referral to nearest Acura dealership.
%Call for: Referral to nearest Acura dealership. Open 6 a.m.-5 p.m.
%PST.
=American Isuzu Motors, Inc. (CA)
+[phone]
%Provides: 24-hour emergency roadside assistance.
%Call for: Emergency roadside assistance.
=Buick Motors Division (General Motors Corp.) (MI)
+[phone]
%Provides: 24-hour emergency roadside services.
%Call for: 24-hour emergency roadside services.
=Cadillac Motor Car Division (General Motors Corp.) (MI)
+[phone]
%Provides: Repair and travel assistance. Available 24 hours a day.
%Call for: Repair assistance and trip routing.
=Hyundai Motor America (CA)
+[phone]
%Provides: 24-hour emergency roadside assistance.
%Call for: Emergency roadside assistance.
=Land Rover North America, Inc. (MD)
+[phone]
%Provides: Land Rover Road Recovery US -- Emergency roadside
%assistance.
%Call for: 24-hour emergency roadside assistance.
=Mazda Motor of America, Inc. (CA)
+[phone]
%Provides: 24-hour emergency roadside assistance.
%Call for: Emergency roadside assistance.
=Oldsmobile Division (General Motors Corp.) (MI)
+[phone]
%Provides: 24-hour emergency roadside assistance.
%Call for: Emergency roadside assistance.
=Pontiac Division (General Motors Corp.) (MI)
+[phone]
%Provides: 24-hour emergency roadside assistance.
%Call for: Emergency roadside assistance.
=Porsche Cars North America, Inc. (NV)
+[phone]
%Provides: 24-hour roadside assistance: emergency services and trip
%routing.
%Call for: 24-hour roadside assistance: emergency services and trip
%routing.
=Saab Cars USA, Inc. (GA)
+[phone]
%Provides: 24-hour emergency assistance (including basic repair
%advice), travel assistance (maps, trip routing, points of interest).
%Call for: Emergency assistance and travel assistance.
=Volkswagen United States, Inc. (MI)
+[phone]
%Provides: Roadside assistance (emergency aid and trip routing).
%Call for: Roadside assistance (emergency aid and trip routing).
=Volvo Cars of North America (MI)
+[phone]
%Provides: "On Call" program: 24-hour roadside emergency assistance
%and trip routing.
%Call for: 24-hour roadside emergency assistance and trip routing.
&Service Manuals
=Acura  Product Service Publications
+[phone]
%Provides: Owner and service manuals for Acura cars.
%Call for: Ordering information.
=Chrysler Owner and Service Publications (OH)
+[phone]
%Provides: Owner and service manuals for Chrysler products.
%Call for: Ordering information.
=Ford Product Service Publications
+[phone]
%Provides: Service publications for Ford and Mercury products.
%Call for: Ordering information.
=General Motors Product Service Publications (MI)
+[phone]
%Provides: Service publications for GM and Oldsmobile products.
%Call for: Ordering information.
=Isuzu Product Service Publications
+[phone]
%Provides: Owner and service manuals for Isuzu cars.
%Call for: Ordering information.
=Mazda Product Service Publications
+[phone]
%Provides: Owner and service manuals for Mazda cars.
%Call for: Ordering information.
=Nissan Motor Corp. Product Service Manuals
+[phone]
%Provides: Owner and service manuals for Nissan cars.
%Call for: Ordering information.
=Saturn Corp. Product Service Manuals
+[phone]
%Provides: Owner and service manuals for Saturn cars.
%Call for: Ordering information.
=Toyota Motor Sales Product Service Publications
+[phone]
%Provides: Owner and service manuals for Toyota cars.
%Call for: Ordering information.
=Volvo Cars Product Service Publications
+[phone]
%Provides: Owner and service manuals for Volvo cars.
%Call for: Ordering information.
-Vehicle Parts/Accessories
&Audio Equipment
=ADS Technologies, Inc. (MA)
+[phone]
%Provides: Speakers, crossovers.
%Call for: Product information.
=Ai Research (OK)
+[phone]
%Provides: Speakers.
%Call for: Literature, location of nearest dealer, customer service.
=Aiwa America (NJ)
+[phone]
%Provides: CD changers, cassette receivers.
%Call for: Catalog, location of nearest dealer, customer service.
=Alpine Electronics of America (CA)
+[phone]
%Provides: Amplifiers, CD changers, crossovers, radio/CD players,
%radio/cassette players, tuner/cassette decks, equalizers, signal
%processors, speakers.
%Call for: Catalog, location of nearest dealer, customer service.
=Altec Lansing (PA)
+[phone]
%Provides: Amplifiers, equalizers, speakers.
%Call for: Catalog, location of nearest dealer, customer service.
=Amptech (TX)
+[phone]
%Provides: High-output, heavy-duty alternators for car engines.
%Call for: Literature, customer service.
=AudioLink (CA)
+[phone]
%Provides: Stereo interface products: cable links, crossovers,
%filters, pre-amps.
%Call for: Literature, location of nearest dealer, customer service.
=Audiophile, Inc. (MN)
+[phone]
%Provides: Speakers and crossovers.
%Call for: Literature, location of nearest dealer, customer service.
=Audiovox Corp. (NY)
+[phone]
%Provides: Amplifiers, cassette radios, CD changers/radios (including
%wireless and wired remote-controlled), equalizers, speakers.
%Call for: Catalog, literature, location of nearest dealer, customer
%service.
=Autosound 2000 (NC)
+[phone]
=Blaupunkt (IL)
+[phone]
%Provides: Cassette receivers.
%Call for: Catalog, location of nearest dealer.
=Bose Corp. (MA)
+[phone]
%Provides: Speakers to car manufacturers.
%Call for: Product information.
=Boston Acoustics
+[phone]
%Provides: Speakers, crossovers.
%Call for: Literature.
=Clarion Car Audio (CA)
+[phone]
%Provides: Cassette/receivers, crossovers, speakers.
%Call for: Catalog, location of nearest dealer, customer service.
=Denon (NJ)
+[phone]
%Provides: Amplifiers, CD players and changers, cassette receivers,
%speakers.
%Call for: Catalog, price list, customer service.
=Eclipse (CA)
+[phone]
%Provides: Amplifiers and pre-amps, CD changers and tuners,
%controllers, crossovers,  expansion modules, sound processors,
%speakers, remote controllers
%Call for: Product information, catalog, customer assistance.
=Ford Audio & Cellular Systems
+[phone]
%Provides: Technical assistance for Ford car owners re: OEM audio,
%cellular systems.
=JBL Consumer Products Inc. (NJ)
+[phone]
%Provides: Amplifiers, crossovers, speakers.
%Call for: Catalog, location of nearest dealer, customer service.
=JVC Co. of America (NJ)
+[phone]
%Provides: Amplifiers, CD receivers, CD changers (including wireless
%remote-controlled systems), cassette receivers, graphic equalizers,
%speakers.
%Call for: Catalog, location of nearest dealer, customer service.
=Kenwood U.S.A. Corp. (CA)
+[phone]
%Provides: Amplifiers, CD players, cassette-receivers,
%cassette-tuners, crossovers, graphic equalizers, speakers.
%Call for: Catalog, location of nearest dealer.
=MTX (AZ)
+[phone]
%Provides: Amplifiers, speakers.
%Call for: Literature, location of nearest dealer, customer service.
=Nakamichi (CA)
+[phone]
%Provides: Amplifiers, CD changer/cassettes deck/tuners, crossovers,
%speakers.
%Call for: Catalog, location of nearest dealer, customer service.
=Orion (AZ)
+[phone]
%Provides: Amplifiers, crossovers, equalizers and speakers.
%Call for: Catalog, literature, location of nearest dealer.
=Philips (MN)
+[phone]
%Provides: Amplifiers, cassette decks, CD changers, crossovers,
%equalizers, speakers, tuners.
%Call for: Literature, location of nearest dealer, customer service.
%Open 8 a.m.-4:30 pm CST.
=Pioneer Electronics (USA) Inc. (CA)
+[phone]
%Provides: CD and cassette players, controllers, amplifiers,
%equalizers, crossovers, speakers.
%Call for: Literature, location of nearest dealer, customer service.
=Polk Audio (MD)
+[phone]
%Provides: Speakers.
%Call for: Literature, location of nearest dealer, customer service.
=Precision Power (AZ)
+[phone]
%Provides: Amplifiers.
%Call for: Technical product information, location of nearest dealer.
=Rockford Fosgate (AZ)
+[phone]
%Provides: TK
%Call for: Literature.
=Sentrek (IL)
+[phone]
%Provides: Amplifiers, cassette-receivers, equalizers.
%Call for: Location of nearest dealer, customer service.
=Sherwood (CA)
+[phone]
%Provides: Amplifiers, CD players/changers (including
%remote-controlled), cassette receivers. crossovers/equalizers,
%speakers.
%Call for: Catalog, literature, customer service.
=Sony Corp. (NJ)
+[phone]
%Provides: Amps, cassette tape decks, CD and mini-discs players and
%changers, crossovers, equalizers, receivers, signal processors,
%speakers.
%Call for: Product information, literature, location of nearest dealer.
=Soundstream Technologies (CA)
+[phone]
%Provides: Amplifiers, crossovers, speakers.
%Call for: Literature, customer service.
=Southern Audio Services, Inc. (SAS) (LA)
+[phone]
%Provides: Speakers, amplifiers, crossovers.
%Call for: Catalog, location of nearest dealer, customer service.
=Toshiba America Consumer Products (NJ)
+[phone]
%Provides: Amplifiers, cassette receivers, CD receivers and changers,
%speakers
%Call for: Literature, location of nearest dealer, customer service.
%Available 7 a.m.-7 p.m. CST Mon.-Fri.
&Braking Systems
=Akebono America, Inc. (IL)
+[phone]
%Provides: Antilock brake systems.
%Call for: Product information.
=Eaton (OH)
+[phone]
%Provides: Antilock braking systems.
%Call for: Customer service -- accepts collect calls.
=ITT Automotive, Inc. (MI)
+[phone]
%Provides: Antilock brake systems.
%Call for: Product information.
=Lucas Car Braking Systems (MI)
+[phone]
%Provides: Antilock braking systems.
%Call for: Product information.
=Motorola Automotive & Industrial Electronics Group (IL)
+[phone]
%Provides: Antilock brake systems.
%Call for: Product information.
&Climate Control
=Calsonic International Inc. (MI)
+[phone]
%Provides: Air-conditioning systems.
%Call for: Product information.
=General Electric Co. - Automotive Systems Control (IL)
+[phone]
%Provides: Air-conditioning systems.
%Call for: Product information.
=Signet Systems Inc. (KY)
+[phone]
%Provides: Air-conditioning systems.
%Call for: Product information.
=Valeo Climate Control Corp. (TX)
+[phone]
%Provides: Air-conditioning and heating systems.
%Call for: Product information.
&Engine Parts
=AC-Delco
+(800) 223--3526
%Provides: Spark plugs, batteries, oil and air filters, engine parts.
%Call for: Product information.
&Lamps
=3M Automotive Industry Center (MI)
+[phone]
%Provides: Lamps.
%Call for: Product applications, availability, literature, prices,
%technical information, referral to other information sources.
=General Electric Co. (MI)
+[phone]
%Provides: Lights and lamps.
%Call for: Catalog, location of nearest dealer, customer service.
=High Performance Bulbs
+[phone]
%Provides: Phoebus bulbs for off-road vehicles - not street legal.
%Call for: Literature, direct sales.
&Seat Belts
=SafetyBeltSafe USA (CA)
+[phone]
%Provides: Information and materials on safe transportation of
%children and adults: correct use of car seats, laws, educational
%resources, product recalls, program development. Members receive
%bimonthly newsletter and, if desired, automatic updating service
%regarding materials.
%Call for: "Safe Ride Helpline," information on safe transportation of
%children and adults; literature (available in different languages);
%free information package. Message service accessible 24 hours a day.
&Security Devices
=Winner International (The Club) (PA)
+[phone]
%Provides: "The Club" -- car security device that locks steering wheel
%in place.
%Call for: Literature, direct sales, customer assistance.
&Sunroofs
=Calsonic International Inc. (MI)
+[phone]
%Provides: Sunroofs.
%Call for: Literature, location of nearest dealer, customer service.
=Excel Industries, Inc. (IN)
+[phone]
%Provides: Sunroofs.
%Call for: Literature, location of nearest dealer, customer service.
=Hollandia Sunroofs (MI)
+[phone]
%Provides: Sunroofs.
%Call for: Literature, location of nearest dealer, customer service.
=PPG Industries, Inc. (PA)
+[phone]
%Provides: Sunroofs.
%Call for: Information about glass products, including sunroofs.
=Webasto Sunroofs Inc. (MI)
+[phone]
%Provides: Sunroof systems: electric or manual; sliding,
%sliding/tilting; pop-up; spoiler.
%Call for: Literature, customer service.
&Tires
=Bridgestone/Firestone Inc. (TN)
+[phone]
%Provides: Technical, warranty, and product  information and other
%customer assistance.
%Call for: Technical, warranty, and product  information and other
%customer assistance. Callers to toll-free number are directed to
%regional centers. Available 8 a.m.-4:30 p.m. local time.
=Dunlop Tire Co. (NY)
+[phone]
%Provides: Tires for cars and trucks.
%Call for: Product information and literature, location of nearest
%dealer, customer assistance. Product inquiries available 8:30-9 p.m.
%EST Mon.-Fri., consumer affairs available 8:30 a.m.-4:30 p.m. EST
%Mon.-Fri.
=General Tire Inc. (OH)
+[phone]
%Provides: Product sales literature and other information, location of
%nearest dealer. Available 9 a.m.-6 p.m. EST Mon.-Fri.
%Call for: Product sales literature and other information, location of
%nearest dealer.
=Michelin (SC)
+[phone]
%Provides: Product information.
%Call for: Product information.
=The Goodyear Tire & Rubber Co. (OH)
+[phone]
%Provides: Technical, warranty, and product  information; dealer
%referral; credit card information; service inquiries and other
%customer assistance.
%Call for: Technical, warranty, and product  information; dealer
%referral; credit card information; service inquiries and other
%customer assistance.
=Uniroyal Goodrich Tire Co. (SC)
+[phone]
%Provides: Customer relations: product information, including
%literature; location of nearest dealer.
%Call for: Product information, literature, location of nearest dealer.
=Vogue Tires (IL)
+[phone]
%Provides: Referral to nearest regional distributor or dealer.
%Call for: Referral to nearest regional distributor or dealer.
%Available 8 a.m.-5 p.m. CST Mon.-Fri.
=Yokohama Tire (CA)
+[phone]
%Provides: Customer service, product information and location of
%nearest dealer.
%Call for: Customer service, product information and location of
%nearest dealer.  Available 8 a.m.-4:45 p.m. PST Mon.-Fri.
&Towing Systems
=Demco (Dethers Manufacturing Co.) (IA)
+[phone]
%Provides: Car dollies.
%Call for: Literature, location of nearest dealer.
=Draw-Tite Trailer Hitches (MI)
+[phone]
%Provides: Product information, location of nearest dealer.
%Call for: Product information, location of nearest dealer. Available
%8 a.m.-4:30 p.m. EST.
=Les' Service and Canopies (OR)
+[phone]
%Provides: Tow dollies.
%Call for: Literature, direct sales.
=Remco (NE)
+[phone]
%Provides: Device for locking axles on cars with front-wheel drive and
%automatic transmissions.
%Call for: Literature, location of nearest dealer.
=Roadmaster, Inc. (OR)
+[phone]
%Provides: Tow bars, hub locks, hitches, hitch protectors, safety
%cables, wiring kits.
%Call for: Literature, location of nearest dealer.