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SYMANTEC CORPORATION - PETER NORTON GROUP 08/03/95 README.TXT for Norton Utilities for Windows 95 --------------------------------------------------------------------- --------------------------------------------------------------------- NU NU NU NU NU NUNUNUNU NU NU elcome to Norton Utilities for Windows 95 --------------------------------------------------------------------- --------------------------------------------------------------------- Thank you for purchasing Norton Utilities for Windows 95. This version of Norton Utilities is designed to run only under Windows 95 (except for TuneUp programs that are designed to run on previous versions of DOS). This version is not compatible with Windows NT, Windows 3.x, Windows for OS/2, or Windows emulators such as SoftWindows. Please review this document in it's entirety prior to installing Norton Utilities as it contains late-breaking information that the User's Guide does not contain. General information about Norton Utilities can be found online using InfoDesk. Simply click InfoDesk from the Norton Utilities menu. --------------------------------------------------------------------- Contents --------------------------------------------------------------------- 1.0 TuneUp Memory requirements Tuning-up after installing Windows 95 2.0 Installation with Setup Wizard Note about installing to a long folder name Automatic renaming of older Norton Utilities programs Conflict with Microsoft Office 95's FindFast 3.0 General Points of Interest Notes about drive locking DOS-based program memory requirements DOS-based protected mode program path requirements Note about Norton Desktop for Windows Note about Windows 95 Safe Mode Note about using disk repair programs in Previous DOS Mode Note about hard disks with more than 1024 cylinders Note about the Quick View feature Monochrome display after restarting to DOS mode 4.0 Norton Protected Recycle Bin and Norton Protection (NProtect) How to configure Norton Protection (NProtect) How NProtect buffers purging protected files How much trash will that bin hold? NProtect and removable media About compressing a drive containing protected files About purging protected files while a disk program is processing About the NProtect shield and the Microsoft Plus! Pack Automatic shut-off for the Norton Protection Status 5.0 Norton Diagnostics (NDIAGS) DOS-based program Comprehensive Memory Test computer reboot and compressed drives Comprehensive Memory Test on a "swapped" compressed drive 6.0 Norton Disk Doctor (NDD) Windows-based and DOS-based About the "Restarting due to disk write..." message About the "Can't access drive x: (Abort, Retry, Ignore)" message Running Norton Disk Doctor at startup with other programs About SyQuest 270 and Adaptec 2940w drive partitions Using the DOS-based Norton Utilities program for Windows 95 DOS 7.0 Norton System Doctor 100% CPU usage when System Monitor is running 100% CPU usage during pcAnywhere sessions Microsoft Access and screen refresh problems Accessibility Options - High Contrast adjustment Optimum performance and sensor frequency settings Accessing without a mouse while docked Limited docking features while using Program Manager Changing Stop Light sensors colors Moving windows past a docked Norton System Doctor Vertical Multi-Column System Doctor displays 8.0 Rescue Disk Note about saving rescue items to a hard disk Limitations when saving rescue items to a compressed floppy Rescue and dual-boot systems 9.0 Image About the "Volume Lock Failed" message 10.0 Speed Disk About the "Restarting due to disk write..." message Packing DoubleSpace or DriveSpace 2 volumes Optimizing DriveSpace 2 and DriveSpace 3 compressed volumes Compressed volume and host drive locking while optimizing 11.0 System Information Memory tab's Total Windows Memory value calculation About hybrid bus systems About gathering information on large networks Printing reports while using Adobe Type Manager (ATM) About the Multimedia tab "cdaudio" error message About the Drive tab Selection total About the Windows 95 Device Manager About the processor report for a NexGen 586 computer About the System Information Benchmark 12.0 UnErase Wizard Note about the Recently Deleted Files list Recovering multiple deleted files using wildcards Microsoft's Quick View feature 13.0 UnErase (UNERASE) DOS-based program Out of memory workaround Workaround after Deleting Files using MS-DOS Deltree Program 14.0 Disk Editor (DISKEDIT) DOS-based program Using DOS 5 15.0 UnFormat (UNFORMAT) DOS-based program About long file name recovery About compressed disk recovery 1.0 TuneUp --------------------------------------------------------------------- TuneUp requires a memory manager, such as HIMEM.SYS, to run properly. You must have the following conventional and extended memory available: DOS-based Program Conventional Extended Norton Diagnostics (NDIAGS) 512K NONE Norton Disk Doctor (NDD)* 360K 2 MB Space Wizard (SPACEWZD) 360K 2 MB * Please note that Norton Disk Doctor may take a long time to load during TuneUp. This is normal, so please be patient. 2.0 Installation with Setup Wizard --------------------------------------------------------------------- NOTE: DO NOT install Norton Utilities to a folder with a name longer than 40 characters. The DOS-based Norton Utilities programs will not run properly. ========================= During installation, Setup Wizard attempts to rename older Norton Utilities programs to *.old, and if files with this extension already exist, to *.bak. If both extensions already exist, Setup Wizard over- writes the older file without creating a backup first. ========================= Microsoft Office 95's FindFast feature may cause problems with Setup Wizard. Installing Norton Utilities while FindFast is running will cause Setup Wizard dialog placement problems (dialogs may also appear off the screen) and conflict with its initial Windows 95 restart procedure. Should you experience these problems (or if you are reading this prior to installation), you should remove it temporarily from your StartUp folder. 3.0 General Points of Interest --------------------------------------------------------------------- Several Norton Utilities programs lock the drive on which they are working. If the drive is written to while it is locked, the program must restart. As odd as this sounds, this process is normal for multitasking operating systems. This process is commonly noticed on a drive containing the swap file. For example, if the swap file grows in size while Norton Disk Doctor is diagnosing the disk, Norton Disk Doctor will restart in order to verify the newly written data on the disk. ========================= Some programs, such as the IBM RRTask List program, prevent Norton Utilities programs from obtaining a drive lock. Under these circumstances, remove this program from memory by removing it from the StartUp folder and/or from the "LOAD=" line of your WIN.INI file, restart your computer, and try the Norton Utilities program again. ========================= The DOS-based programs that accompany Norton Utilities for Windows 95 have the following minimum memory requirements: DOS-based Program Conventional Extended Norton Diagnostics (NDIAGS) 512K NONE Norton Disk Doctor (NDD) 360K 2 MB Space Wizard (SPACEWZD) 360K 2 MB Disk Editor (DISKEDIT) 360K 2 MB UnErase (UNERASE) 360K 2 MB UnFormat (UNFORMAT) 360K 2 MB TuneUp (TUNEUP) 360K 2 MB Rescue Restore (RESCUE) 512K NONE Most of these programs run in protected mode, therefore a memory manager, such as HIMEM.SYS, must be loaded. ========================= The protected mode DOS Norton Utilities programs may display "Run-time error R6009 - not enough space for environment" if your PATH environment variable contains more than 128 characters. ========================= If you are running the Norton Desktop for Windows, the following lines must be removed from SYSTEM.INI file: device=c:\ndw\vfintd.386 device=c:\ndw\vnss.386 ========================= Norton Disk Doctor can be used to diagnose and recover drives under Windows 95. However, many of the operating system functions needed by the other utilities are not available in this mode, and therefore the other utilities are not supported under safe mode. If you have an emergency situation and you cannot start Windows 95 normally, we highly recommend that you refer to Appendix A, "DOS Recovery Procedures" in the Norton Utilities User's Guide. ========================= Beware of disk repair programs that are not specifically designed to repair the Windows 95 file system. Using such a program can cause corruption of long file names. If you accidentally run a disk repair program not designed for Windows 95, don't worry. Norton Disk Doctor will report and repair problems with long file names. ========================= Hard disk drives with more than 1024 cylinders may cause problems with Norton Utilities if improperly partitioned. You can overcome this problem by using an Enhanced IDE (EIDE) or SCSI controller, upgrading your system BIOS, or through the use of third-party disk partitioning software. ========================= The Windows 95 Setup Wizard does not automatically include Quick View as part of the installation process. Quick View must be installed in order to use the Quick View feature in UnErase Wizard and Space Wizard. If Quick View is not installed on your computer, you can add it by doing the following: 1 Click Settings, then Control Panel from the Start menu. 2 Click Add/Remove Programs. 3 Click the Windows Setup tab. 4 Click Accessories from the list box, then click Details. 5 Click Quick View putting a check mark to the left of it. 6 Click OK and then Apply. You will be prompted to insert your Windows 95 disk. ========================= Some computers start in monochrome mode after running Windows 95. Any DOS program may display in monochrome because of this. To correct this problem, try typing MODE CO80 at the prompt. 4.0 Norton Protected Recycle Bin and Norton Protection (NProtect) --------------------------------------------------------------------- To configure various Norton Protection (NProtect) features, context-click (right-click) on the Recycle Bin icon, then click Properties from the context menu. ========================= NProtect uses available free space to protect your files. Once the free space available reaches a specified threshold, NProtect will start purging the oldest protected files to free up just enough space to protect the latest deletion. This threshold is currently set to 10% or 10 MB of the current disk partition, whichever is less. ========================= The Norton Protected Recycle Bin will protect up to a maximum of 1500 files. ========================= NProtect will not automatically make room on a removable drive if that drive was empty at startup. NProtect needs to acquire size measurements regarding the drive in order to make room and will re-acquire this information once a deletion has taken place or it detects that the volume in that drive has changed. ========================= Before compressing a drive, you should empty the files that have been protected by Norton Protection. This will speed up the compression of the drive. To empty the Norton Protected Recycle Bin, context-click (right-click) the Norton Protected Recycle Bin, then click Empty Norton Protected Files. ========================= Purging protected files while a disk utility program is processing may not complete. You will notice that the NProtect shield does not change after purging the files if the Show Norton Protection status icon is checked. Simply close the disk utility and retry the purge command again. ========================= If Show Norton Protection status is checked and you check or uncheck the Use Large Icons check box on the Plus! tab in the Display Properties, then the Recycle Bin icon may appear stretched or shrunken. To fix this, go to the Desktop Item tab in the Recycle Bin Properties, uncheck the Show Norton Protection status check box, click the Apply button, and then check the Show Norton Protection Status check box and click OK. ========================= The Show Norton Protection Status feature may automatically shut-off should Windows run out of memory. Once you resolve your memory problems, you will need to turn this feature on manually. ========================= To uninstall Norton Protection, use the Selective UnInstall option and choose UnErase Wizard. This will remove both the Norton Protected Recycle Bin and UnErase Wizard from your computer. Simply open Add/ Remove Programs from the Control Panel to start Setup Wizard's Uninstall programs. 5.0 Norton Diagnostics (NDIAGS) DOS-based program --------------------------------------------------------------------- Norton Diagnostics will reboot your computer when performing a Comprehensive Memory Test. The drivers for compressed drives are temporarily disabled during this process. Be sure to start your computer normally after using Norton Diagnostics so that the drivers for compressed drives are loaded and the drives are properly mounted. ========================= Do not run the Comprehensive Memory Test option from NDiags on a "swapped" compressed drive (where your "C:" is compressed and another drive is the host drive). If you accidentally run Ndiags in this configuration, you must rename your compressed drive drivers back to their original names before restarting your computer. To do this, look for the files dblspace.nds or drvspace.nds in your root directory, and rename them back to dblspace.bin or drvspace.bin, respectively, then reboot. 6.0 Norton Disk Doctor (NDD) Windows-based and DOS-based --------------------------------------------------------------------- Norton Disk Doctor is designed to restart upon detection of writes to the disk that is being diagnosed. This is needed to insure the data integrity on the disk when repairs are required. This restart may occur several times during a single NDD session. ========================= When running the DOS version of NDD on a computer containing one or more drives with invalid boot records, you may receive a message saying "Can't access drive x: (Abort, Retry, Ignore)". Select Ignore, and NDD will continue loading. Select the drive to repair the problem. ========================= Norton Utilities programs should not be run during system startup with other programs that require exclusive access to a drive. For example, do not run Norton Disk Doctor and ScanDisk on the same drive at startup. Doing so will produce an error message. ========================= Using Norton Disk Doctor on either SyQuest 270 or Adaptec 2940w drives may warn you of the inability to access partitions on drive 1. If you get a message indicating this, go into the Windows 95 hardware manager and uncheck INT 13 Unit operation for the device if it is enabled. ========================= Make sure you are running under Windows 95 MS-DOS mode when using the DOS-based Norton Disk Doctor program to repair the boot record. 7.0 Norton System Doctor --------------------------------------------------------------------- Norton System Doctor may report 100% CPU usage when Microsoft's System Monitor (SYSMON) program is running. This is caused by System Monitor's use of all idle processor time while displaying its processor usage gauge. ========================= Norton System Doctor may report 100% CPU usage during a pcANYWHERE session. This is caused by the high activity generated by constant video updates and modem transmissions. ========================= Norton System Doctor sensors, may, on occasion, appear on Microsoft Access's background window. When this occurs, force the Access window to be refreshed by changing the size of the Access window, or by minimizing and then maximizing it. ========================= Using High Contrast (White on Black) Accessibility Options may cause Norton System Doctor's text to be invisible. You will either need to adjust System Doctor's sensor colors, or turn off the High Contrast features. ========================= Norton System Doctor's sensors have been configured for optimum performance on most systems. You should not increase the frequency of any sensor that can automatically run a Norton Utilities program, such as the Rescue Readiness, Image, Disk Integrity, and Fragmentation sensors. If you do notice a decrease in drive performance while Norton System Doctor is monitoring that drive, you may want to decrease the frequency with which Norton System Doctor monitors that drive. ========================= If you don't use a mouse and you need to access Norton System Doctor while it is docked, reopen Norton System Doctor from the Start menu. To do this, press CTRL-ESC and use the arrow keys to highlight Norton System Doctor from the Norton Utilities menu and press Enter. This does not open another instance of Norton System Doctor. It simply makes Norton System Doctor the active window. You can then use ALT-Spacebar or F10 to access Norton System Doctor's menu. ========================= Norton System Doctor's docking features are limited while using Program Manager (PROGMAN) as the shell, and may produce different results than when using the standard Windows 95 shell (EXPLORER) and other docking programs. There are several specific issues: - the autohide feature may not function correctly - maximize, restore, and close buttons may be grayed - If a minimized System Doctor is restored by using the Alt-Tab key, the border may display inconsistently - Clicking on the minimized title and opening to a full screen may exhibit behavior different from that of other applications. ========================= You must open the properties for the given Stop Light sensor in order to change it's color. You cannot change the color from the Appearance tab of the Norton System Doctor Options dialog. ========================= If you have "Always on Top" disabled in a docked Norton System Doctor, you will not be able to move windows past the area occupied by the System Doctor. ========================= In rare cases, in a vertically docked Norton System Doctor, it's width may be larger than that necessary to accommodate the current set of selected sensors. To get around this problem, simply close and re-run the program. 8.0 Rescue Disk --------------------------------------------------------------------- You cannot save rescue items to the root of any hard disk. The root typically contains important data that could be overwritten. ========================= Do not use the "Full Format" or "Quick Format" formatting options with Rescue saving to a compressed floppy. Use the "Use Available Disk Space" option only. ========================= The Rescue disk cannot be booted on a dual-boot system with a Windows NT boot partition. 9.0 Image --------------------------------------------------------------------- Image may report a "Volume Lock Failed." This simply indicates that another disk program is currently accessing the disk and Image could not lock the volume for its own process. Simply click OK and try again when disk access by the other program has stopped. 10.0 Speed Disk --------------------------------------------------------------------- Norton Speed Disk is designed to restart upon detection of writes to the disk that is being optimized. This is needed to insure the data integrity on the disk while optimization is occuring. This restart may occur several times during a single Speed Disk session. ========================= If Speed Disk needs to "Pack" your DoubleSpace or DriveSpace 2 volume, it can take several hours or longer. Using Space Wizard to free up space can help overcome this problem. ========================= If Speed Disk displays a message indicating that you need to defragment the compressed volume file (CVF) of a DriveSpace 2 or DriveSpace 3 drive, do the following: 1 Open the DriveSpace program from the System Tools menu. 2 Click the compressed volume to defragment. 3 Click Unmount from the Advanced menu. 4 Optimize the host volume with Speed Disk. After you have optimized the host volume, do the following: 1 Open the DriveSpace program from the System Tools menu. 2 Click the host volume to mount. 3 Click Mount... from the Advanced menu. 4 Optimize the compressed volume with Speed Disk. On rare occasions, this message may appear for a compressed Windows startup drive. If this occurs, please call Symantec technical support for further instructions. ========================= Speed Disk locks the compressed volume file (CVF) while optimizing. Whenever a CVF is locked, the operating system also locks the host drive (and any other CVF's on the same host drive). This may result in other disk programs failing to run on the host drive while the lock is in effect. 11.0 System Information --------------------------------------------------------------------- The Total Windows Memory value (located below the pie chart in System Information's Memory tab) is calculated by adding together the following numbers: total physical memory + total current swap file size + total current free space on disk + total size of all currently loaded 32-bit applications The last item is included in the total calculation because 32-bit applications under Windows 95 are "swapped out" by flushing them from memory, and then re-loading from the original disk image when they need to be "swapped in". ========================= System Information will report the bus type for "hybrid bus" systems as follows: VL/ISA is reported as ISA VL/EISA is reported as EISA PCI/ISA is reported as PCI PCI/EISA is reported as PCI ========================= It may take System Information an extended amount of time to gather information about network resources on large networks. ========================= Printing a report while using some versions of Adobe Type Manager (ATM) may cause the reversed text headings to print incorrectly. ========================= The Multimedia tab cannot gather information about the "cdaudio" MCI device while an audio CD is playing. System Information displays "Can not gather additional info" when this occurs. ========================= For network, CD, and compressed drives, the Disk Usage Selection on the Drive Tab is the total size of all selected items as reported by the file system. This does not include "slack" space (wasted space because of the device's cluster size), so the total amount allocated will often be slightly more than the size displayed by System Information. ========================= If the Windows 95 Device Manager shows an improperly configured device (represented by a yellow "!" symbol), System Information may be unable to display the correct information for this device. Also note that Plug & Play devices that are disconnected may be reported by the Windows 95 Device Manager as configured. System Information will likely display a disconnected Plug & Play device as configured and active. ========================= System Information will identify a NexGen 586 computer as having a 386 based processor. The NexGen processor uses a 386 instruction set. ========================= To learn more about benchmarking your computer, click Information from the System Benchmark window. Please note the following: - CMOS settings can be used to enable/disable the L1 and/or L2 cache. If the CPU seems slower than it should, verify the cache settings. - Some variation in the benchmark results is normal. System Information is designed to exclude common outside factors, such as most hardware interrupts, running applications, disk swapping, etc. However, some low-level system events cannot be completely factored out. These events may cause minor variations in benchmark results. - Although your computer may be the same CPU and MHz speed as other computers, it does not mean that it will produce the same benchmark results. Various other factors, such as the type and speed of the system bus and memory, and the amount and architecture of the memory cache, are accounted for and will affect the speed of your computer and the results of the benchmark. 12.0 UnErase Wizard --------------------------------------------------------------------- The Recently Deleted Files list shows all files that are recoverable. This list will display the last 25 deletions. However, if some of the files have been overwritten, you will not see 25 files in the list. ========================= If you delete a file on a floppy disk from an MS-DOS prompt and you specify filename letters after a wildcard (for example, DEL *ILENAME.TXT as opposed to DEL FILENAME.TXT or DEL *.TXT), then UnErase Wizard will show the file as Unrecoverable in its Recently Deleted Files page. Right-click in the center of the file list to turn Show Unrecoverable Files on.) However, the file is usually recoverable if you click Next and use the subsequent Wizard pages to search the floppy disk. ========================= If Quick View is not functioning, then refer to the note under "General Points of Interest" earlier in this document. 13.0 UnErase (UNERASE) DOS-based program --------------------------------------------------------------------- The DOS version of UnErase may run out of memory if you use the Change Directory or View All Directories commands on disks with many subdirectories, such as network disks. To avoid this problem, use the file list to navigate to the directory you want. ========================= When files are deleted using the deltree command from a MS-DOS window in Windows 95, then you cannot use the "Unerase" button in the main UnErase/DX dialog to recover any of these files. When you select File-->View all directories and try to recover, you will get the error message "Error reading directory. It may be erased". To work around this, use the File-->Unerase To command instead. 14.0 Disk Editor (DISKEDIT) DOS-based program --------------------------------------------------------------------- Under DOS 5, insufficient conventional memory may cause system instability. You must have at least 500K of conventional memory for stable operation. 15.0 UnFormat (UNFORMAT) DOS-based program --------------------------------------------------------------------- Long file names are not recoverable on floppy disks. ========================= UnFormat will not work on compressed disks.