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------------------------------------------------------------ ReadMe for Microsoft Internet Explorer 4.0 from SPRYNET October l997 ------------------------------------------------------------ (c) Copyright CompuServe Incorporated, 1997 (c) Copyright Microsoft Corporation, 1997 This document provides complementary or late-breaking information to supplement the Microsoft Internet Explorer documentation. You can also look at the Microsoft(R) Web site for the latest information. If you're looking for information about a specific program or component, try searching for it in the Microsoft Knowledge Base at http://www.microsoft.com/kb/default.asp. Additional information about installing and using Internet Explorer can be found at the following address: http://www.microsoft.com/ie/ ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view IE4.TXT on screen in Notepad, maximize the Notepad window. To print IE4.TXT, open it in Notepad or another word processor, and then use the Print command on the File menu. CONTENTS ======== HOW TO REACH SPRYNET TECHNICAL SUPPORT Member Services online 24-hour Technical Support via Chat IMPORTANT NOTE REGARDING ACTIVE DESKTOP AND SPRYNET Disabling Active Desktop during Setup and Registration Using Active Desktop with SPRYNET INSTALLING DIAL-UP NETWORKING AND TCP/IP Dial-Up Networking Dial-Up Adapter TCP/IP SYSTEM REQUIREMENTS Using Internet Explorer 4.0 with Virtual Memory SETUP Installing Internet Explorer 4.0 Uninstalling Internet Explorer 4.0 Cannot Use Registry or ERD Files Created Before Installing Internet Explorer 4.0 Adding or Removing the Windows Desktop Update Installing Internet Explorer in a Language Different from the Operating System Language NOTE TO FRENCH USERS OF INTERNET EXPLORER 4.0 KNOWN ISSUES SPRYNET Mail (both 32-bit and 16-bit) SPRYNET Mail (16-bit only) Older 16-bit SPRYNET programs PICS Support Works Differently in Internet Explorer 4.0 Some Programs Do Not Detect Browser Version Correctly Temporary Internet Files Are Replicated to the Home Directory of Roaming Users Using NetMeeting When Internet Explorer 4.0 Is in Offline Mode Access Aptiva Issues with Internet Explorer 4.0 APPLICATION COMPATIBILITY Adobe Acrobat: Using Internet Explorer 4.0 with Adobe Acrobat Reader 3.0 CleanSweep: Critical System Files Replaced DEC ClientWorks: Remove Xdmisrv.exe Before Installing Internet Explorer 4.0 Internet Information Server 4.0: Unable to Install from the Internet Microsoft Money: Online Banking Does Not Work Norton Utilities and Norton Navigator Procomm Plus 95 Web Browser: Browser Properties Control Doesn't Work Stacker: Size of Host Drive Must Be Increased Telcom Fax: Unable to Send Network Faxes HOW TO REACH SPRYNET TECHNICAL SUPPORT ====================================== You can reach SPRYNET's technical support in a variety of ways! You can call us at: 425-957-8998 You can fax your questions to: 425-957-8754 You can use our FaxBack service by dialing: 800-873-1914 If you prefer to send e-mail, you can send questions to: support@sprynet.com Member Services online ---------------------- Once you are online, you can access our Member Services site for everything you need to know about SPRYNET, the Internet, or the World Wide Web. Our Member Services site is located at: http://www.sprynet.com/members/techs/index.html 24-hour Technical Support via Chat ---------------------------------- We also now have a chat page, accessible from within your new copy of Internet Explorer, to chat with our technical support staff online 24 hours a day! The chat page is located at: http://www.sprynet.com/javachat.html Once you have entered this Web page, just enter a chat nickname and your e-mail address, then select "I Accept" to enter SPRYNET's Live Online Tech Support CHAT room. One word of caution, though ... chat rooms are public. For password changes, billing questions, or other account-related concerns, we prefer that you send email to "billing@sprynet.com", or call us at "425-957-8997". INSTALLING DIAL-UP NETWORKING AND TCP/IP ======================================== If you are using a version of Windows 95 included with a computer which was bought after September, 1996, it may be necessary to pre-install several components used to connect to the Internet before continuing with our installation program. To ensure that TCP/IP (the networking protocol used by the Internet) is installed, and to ensure that your modem has been configured to use TCP/IP, you will need to install the following components: Dial-Up Networking Dial-Up Adapter TCP/IP The following steps will lead you through the installation of these components (and although the instructions may appear lengthy, we have attempted to ensure that they are simple and complete). It may be necessary to access files from the Windows 95 installation files, whether they are kept on the original CD, or within a special directory created by the company who built your computer (you can identify the source files for Windows 95 by a large number of files with names ending in a ".CAB" 3-letter extension). At this time, if you have not already done so, please print this ReadMe file to your printer so that you will have it readily available, should Windows need to restart your computer for this new configuration to take effect. Dial-Up Networking ---------------------------- Dial-Up Networking can be verified by opening the Control Panel, and double-clicking the "Add/Remove Programs" icon. Select the "Windows Setup" tab, and select the "Communications" line in the list below. Click on the "Details..." button, and ensure that "Dial-Up Networking" has a checkmark beside it; if not, place a checkmark in the box beside "Dial-Up Networking", and click on OK. You will now be within the Windows Setup tab once again, and from here, click OK. Dial-Up Adapter --------------- The Dial-Up Adapter is simply your modem which will be used to "dial up" to the Internet "network", and requires that you have defined a modem within Windows. Open the Control Panel, and double-click upon the "Modems" icon. If a window entitled "Add New Modem" appears, then follow the steps which Windows displays to install your modem (if Windows does not find your modem within this wizard, you may need to contact the modem manufacturer or Microsoft for further instructions regarding how to get Windows to detect your modem). If the "Modem Properties" dialog displays, then your modem should be listed within the dialog (again, if your modem is not displayed within this dialog, then you may have to contact your modem manufacturer or Microsoft for further assistance). Once the modem appears in the "Modem Properties" dialog, click OK. Now that your modem has been identified by Windows, open the Control Panel, and double-click on the "Network" icon. A list of "network components" will be displayed. Near the top of the list, you should find the "Dial-Up Adapter" entry. If not, then select the "Add..." button, and indicate to Windows that you wish to install an "Adapter"; then click on "Add...". Within the "Select Network adapters" dialog, you will see a "Manufacturers" list on the left side of the dialog. Select "Microsoft", then select the "Dial-Up Adapter" item within the "Network Adapters" list to the right, and click on OK. You will return to the "network component" list within the "Network" control panel. TCP/IP ------ If you are not already within the Network control panel, then open the Control Panel, and double-click upon the Network icon. After performing the steps for the previous section, you will now see a "Dial-Up Adapter" line within the "network component" list. Scroll down within the same list, and determine if one of the following lines are listed as well: "TCP/IP" or "TCP/IP -> Dial-Up Adapter" If one of the above lines are listed in the "network component" list, then your computer is now ready to communicate with the Internet via your modem using the "TCP/IP" networking protocol. Please continue your installation of SPRYNET Explorer Edition by relaunching Setup. If neither of the lines above are not listed within the "network components" listing, then select the "Add..." button, and indicate to Windows that you wish to install a "Protocol"; then click on "Add...". Within the "Select Network Protocols" dialog, you will see a "Manufacturers" list on the left side of the dialog. Select "Microsoft", then select the "TCP/IP" item within the "Network Protocols" list to the right, and click on OK. You will return to the "Network Component" list within the "Network" control panel. Now that "Dial-Up Adapter" has been installed, and the "TCP/IP" Protocol is available, click on OK to complete the installation of these networking components. SYSTEM REQUIREMENTS =================== To run Internet Explorer 4.0, your system must meet the following minimum requirements: - A 486 with a 66 MHz processor (Pentium processor recommended) - For Microsoft Windows 95: 8 MB of RAM minimum, 16 MB with Active Desktop - 40 to 70 MB of hard-disk space (depending on installation type) - Mouse - Modem - CD-ROM Using Internet Explorer 4.0 with Virtual Memory ----------------------------------------------- Internet Explorer requires you to use virtual memory in order to run properly. To make sure you are using virtual memory: 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the System icon, and then click the Performance tab. 3. Click Virtual Memory. 4. If you are specifying virtual memory settings, clear the Disable Virtual Memory check box. If this check box is selected, Internet Explorer will not run. TIP: You can set Windows to manage virtual memory for you by selecting the Let Windows Manage My Virtual Memory checkbox. SETUP ===== - WARNING: Do not install any previous version of Internet Explorer over Internet Explorer 4.0. If you need to install an earlier version of Internet Explorer, you must uninstall Internet Explorer 4.0 first. - You should always uninstall your current version of Internet Explorer 4.0 before installing a newer build. - It is recommended that you download Internet Explorer 4.0 to a directory that does not contain any other files and that will not be used for any other purpose. If for some reason you want to uninstall the setup files by clicking the Add/Remove Programs icon and then clicking Microsoft Internet Explorer 4.0 Setup Files, the download directory will be removed. - Before you install Internet Explorer 4.0, you should disable any scheduled tasks from running that might interfere with the Setup process. Installing Internet Explorer 4.0 -------------------------------- Whether you choose to install over the network or to download the installation files to your hard disk, the Setup files are copied to your hard disk. This is so you can reinstall more quickly if you need to. If you want to reclaim the disk space, you can remove the setup directory by double-clicking the Add/Remove Programs icon in Control Panel and then clicking Internet Explorer 4.0 Setup Files. You cannot install Internet Explorer 4.0 to or run it from a network drive. However, you can download it to a network drive. To do this, you must map the network drive to a drive letter on your computer. You cannot download Internet Explorer 4.0 to a UNC path. If Internet Explorer 4.0 appears to stop responding at the end of Setup, you need to restart your computer manually. Uninstalling Internet Explorer 4.0 ---------------------------------- You can uninstall Internet Explorer 4.0 by carrying out the following steps: 1. In Control Panel, click the Add/Remove Programs icon. 2. Click Microsoft Internet Explorer 4.0, and then click Add/Remove. 3. Follow the instructions on your screen. Cannot Use Registry Created Before Installing Internet Explorer 4.0 ----------------------------------------------- If you install Internet Explorer 4.0 and then restore a Windows 95 registry that was created before you installed Internet Explorer 4.0 you may be unable to start Windows 95. To resolve this problem, use the Ieremove.exe tool to remove Internet Explorer 4.0. For information about how to do so, open the Microsoft Knowledge Base at http://www.microsoft.com/kb/default.asp, and then see the following articles: For Windows 95, see Article Q166313, "Removing Internet Explorer 4.0 for Windows 95 Using Ieremove.exe" Adding or Removing the Windows Desktop Update --------------------------------------------- To add or remove the Windows Desktop Update, carry out the following steps: 1. In Control Panel, double-click the Add/Remove Programs icon. 2. Click Microsoft Internet Explorer 4.0, and then click Add/Remove. 3. To remove it, click "Remove the Windows Desktop Update component but keep the Internet Explorer 4.0 Web browser." To add it, click "Add the Windows Desktop Update component from Web site," and then follow the instructions on the screen. NOTE: For this release, clicking "Add the Windows Desktop Update component from Web Site" opens the Internet Explorer 4.0 components download page so you can download and install the Windows Desktop Update. If you have previously downloaded or installed the Windows Desktop Update, you can enable it without connecting to the Internet by running IE4setup.exe from your local Internet Explorer 4.0 Setup folder. When prompted, click Yes to enable the Windows Desktop Update, and then choose to upgrade only newer items. Installing Internet Explorer in a Language Different from the Operating System Language ---------------------------------------------------- If you install a version of Internet Explorer in a language different from the language of the operating system you are running, the Windows Desktop Update will not be installed. KNOWN ISSUES ============ SPRYNET Mail (both 32-bit and 16-bit) ------------------------------------- SPRYNET now uses Outlook Express, an application provided by Internet Explorer for Mail and News functionality. The mail storage folders of SPRYNET Mail and Outlook Express are not compatible with one another and cannot be shared. Any messages which you might want to now maintain in Outlook Express must be transferred between applications by forwarding the messages from SPRYNET Mail to your own email address, then closing SPRYNET Mail. You may then open Outlook Express and download your forwarded messages. There is no workaround for this incompatibility between programs. SPRYNET Mail (16-bit only) -------------------------- In addition, while using Windows 95 and its own networking software, 16-bit Internet programs such as SPRYNET Mail will not automatically dial into SPRYNET when they are launched. Therefore, you must first use the Dial-Up connection, or launch Internet Explorer, so that SPRYNET Mail can send and receive email. Older 16-bit SPRYNET programs ----------------------------- In order to ensure that older SPRYNET programs are not used, Setup will locate any existing SPRYNET Dialer, Registration, and other SPRYNET- provided programs, and will disable them by changing their filename(s). SPRYNET Mail is not renamed, in case you still want to access your stored email messages. PICS Support Works Differently in Internet Explorer 4.0 ------------------------------------------------------- The Internet Explorer Content Advisor uses PICS (Platform for Internet Content Selection) ratings. The PICS functionality varies from that in Internet Explorer 3.0 in the following instances: - The PICS rating is not used for documents using the file:// protocol. - If you have ratings enabled, you might not be able to view certain items that you've added to your Active Desktop. If you see a "Navigation Canceled" error message instead of Web content, try turning off ratings. Some Programs Do Not Detect Browser Version Correctly ----------------------------------------------------- Some third-party Internet-based programs use non-standard methods of detecting the current browser version. If you see this problem in a program you are running, please contact the program vendor for an update. Temporary Internet Files Are Replicated to the Home Directory of Roaming Users ---------------------------------------- The Temporary Internet Files folder is replicated to the home directory of users with roaming profiles. If you are running Internet Explorer 4.0 on a Windows NT system, this may cause disk-space problems on servers with numerous roaming users or with several users who have with large caches. To set cache size, click the View menu, click Internet Options, and then click the Settings button. Using NetMeeting When Internet Explorer 4.0 Is in Offline Mode -------------------------------------------------------------- If you start NetMeeting with Internet Explorer 4.0 in Offline mode, NetMeeting will not start properly, although no error message appears. To work around this problem, dial up using RAS for Windows NT computers or Dial-Up Networking for Windows 95 computers. Or, in Internet Explorer, click the File menu, and then click Work Offline to clear the check mark. Access Aptiva Issues with Internet Explorer 4.0 ----------------------------------------------- The Access Aptiva component of the IBM Aptiva PC does not render properly with Internet Explorer 4.0. To get an updated version of the Access Aptiva program, you can either go to the IBM home page at http://www.us.pc.ibm.com/aptiva, or click IBM Update Connector from the Start menu, which automatically downloads the updated components. APPLICATION COMPATIBILITY ========================= Adobe Acrobat: Using Internet Explorer 4.0 with Adobe Acrobat Reader 3.0 ----------------------------------------------- Using the Adobe Acrobat .pdf viewer in Internet Explorer 4.0 may not work. You can download the latest version from http://www.adobe.com. Also, if Content Advisor is turned on in Internet Explorer 4.0, you cannot view .pdf files in the browser. CleanSweep: Critical System Files Replaced ------------------------------------------ If you are already running Internet Explorer 4.0, installing CleanSweep 3.0 is not recommended. CleanSweep replaces vital system files and will cause both Internet Explorer and the Active Desktop not to work properly. Microsoft Money: Online Banking Does Not Work --------------------------------------------- If you install Microsoft Money 97 on a computer running Internet Explorer 4.0, online transactions will not work. This is because Microsoft Money is using an older version of the file Schannel.dll. To work around this problem, go to the following Web site: http://www.microsoft.com/ie/ie40/download/128bit.htm Then install the 128-bit extensions from the Web to enable secure transactions. Norton Utilities and Norton Navigator ------------------------------------- - Norton Utilities version 2.0 is not compatible with the Internet Explorer 4.0 Recycle Bin because of new features that have been added to Internet Explorer. - If you are running Norton Navigator, note that the Control Panel shortcuts on the Start menu do not work. - If you reposition the taskbar to the left or right side of your desktop, the Norton Navigator quick launch area disappears. - If you are running Norton Navigator, you need to disable the Norton Taskbar feature in order to use the functionality of the new Internet Explorer 4.0 taskbar. For more information about Norton Utilities, see their Web site at http://www.symantec.com/nu/. Procomm Plus 95 Web Browser: Browser Properties Control Doesn't Work -------------------------------------------------------------------- In the Procomm Plus 95 Web browser, the Browser Properties control on the Setup menu does not work. However, you can set browser properties by double-clicking the Internet icon in the Windows Control Panel. Property settings for the Internet Explorer 4.0 browser will also apply to the Procomm browser. Stacker: Size of Host Drive Must Be Increased --------------------------------------------- If you run Stacker 4.1 on a computer with Internet Explorer 4.0, you must increase the size of the host drive. If you do not increase the size of the host drive, you will not be able to restart your computer successfully. Telcom Fax: Unable to Send Network Faxes ---------------------------------------- This product currently does not work with Internet Explorer 4.0. For information about Telcom Fax 4.0, which is compatible with Internet Explorer 4.0, contact the manufacturer (http://www.ltc.com).