VIEWTOP BL-ETx,BP-ETx/VPx DRIVER/UTILITY DISKETTE VERSION 1.2
Revised Date: Sep. 21, 1995
Software installation instructions
==================================
A. Windows 95 drivers
A. Windows 95 drivers installation instrcutions
1. You may find the Windows 95 drivers in the WIN95 directory on
distribution diskette #1.
2. To install Windows 95 drivers, open the Windows 95 Control Panel and
select the "Display" option, following the instructions provided in your
Windows 95 documentation.
Hardware Troubleshooting
========================
The following are some recommended steps to take if the VIEWTOP BL-ETx,BP-ETx &
BP-VPx adapter will not boot or operate properly in your system:
1. Check to see if the card is firmly seated in its PCI Bus expansion slot. It
should not be making contact with any other cards in the system.
(Note: Turn the system off before adjusting the card.)
2. Check to see if your monitor is properly connected to the card. Be sure your
monitor's pin definitions match those of your VIEWTOP card.
3. Turn system on. Confirm that the system's power supply is operating
properly. (i.e. fan operates and system power light turns on).
Commonly Asked Questions
========================
MONITORS
========
Q. What kind of monitor do I need to display 800x600 or 1024x768 resolution?
A. To display 800x600 resolution at 56 Hz refresh, your monitor must be
capable of a 35.2 kHz horizontal scan rate (e.g., NEC 2A, 3D). At 72 Hz
refresh, your monitor must be capable of a 48.0 kHz scan rate
(e.g., Sony HG 1304, NEC 4D, 5D, Seiko 1450).
To display 1024x768 interlaced, your monitor must be capable of a 35.5 kHz
horizontal scan rate (e.g., NEC 3D, Seiko 1430 or 1440). To display
1024x768 non-interlaced (60 Hz), your monitor must be capable of a 48.3 kHz
scan rate (e.g., Sony HG 1304, NEC 4D, 5D, Seiko 1450). To display 1024x768
non-interlaced (70 Hz), your monitor must be capable of a 56.4 kHz scan rate
(e.g. NEC 4FG).
Q. What kind of monitor do I need to display 1280x1024 resolution?
A. A 19-inch or larger size monitor is recommended to display 1280x1024
(e.g. NEC 4FG).
SYSTEMS
=======
Q. Can I have two graphics boards in my system at the same time?
A. A monochrome card may co-reside with the VGA adapter. You cannot have an
EGA, CGA, or another VGA card co-resident.
SOFTWARE APPLICATIONS
=====================
Q. When I run a system utilities program (PC Tools, Norton Utilities, etc.)
it tells me I only have 256K of video memory, even though 1 MB, 2 MB or 4 MB
is on the board. What's wrong?
A. Nothing is wrong. System utility programs are designed to detect only the
1 MB VGA Standard amount of video memory (256K).
Q. My display is not correct when I run VPIC or RIX. What's wrong?
A. The first thing to check is the software version. VPIC should be version 4.6
or later. RIX must be version 1.38 or later. If you are using an earlier
version of VPIC, please contact your software vendors for upgrade
information.
Troubleshooting Windows 3.1
=============================
This section provides troubleshooting tips for users having problems
installing or using the high-resolution drivers provided for Windows 3.1.
Be sure you have installed the ASCAN and VMODE utilities on your hard drive
before you continue with the troubleshooting procedures.
Problem: The Windows screen won't come up. It kicks back to the DOS prompt.
Solution A: Be sure the driver version is the correct for the Avance Logic
chipset on your card. Be sure the resolution chosen is a match for
the amount of memory on-board. (Please refer to your User's Manual)
Solution B: Try adding the statement "EMMEXCLUDE=AOOO-C7FF" to the [386
enhanced] section of the Windows SYSTEM.INI file. The SYSTEM.INI
file is located in the WINDOWS\SYSTEM directory.
Solution C: If using QEMM, try adding the following QEMM exclude statement
"DEVICE= QEMM386.SYS X=AOOO-C7FF" to your CONFIG.SYS file.
Solution D: Check CONFIG.SYS and AUTOEXEC.BAT files and minimize TSRs
(Terminate and Stay Resident Programs) or Device Drivers, such as,
DEVICE=ALANSI.SYS in CONFIG.SYS or PCSHELL.EXE in AUTOEXEC.BAT.
Problem: Windows hangs up during or after installing a driver.
Solution A: Review the installation procedures to be sure you have installed
the drivers correctly.
Solution B: Did Windows display an error message before hang-up?
If no: Check CONFIG.SYS and AUTOEXEC.BAT files and minimize TSRs
(Terminate and Stay Resident Programs) or Device Drivers, such as,
DEVICE=MOUSE.SYS in CONFIG.SYS or PCTOOLS.EXE in AUTOEXEC.BAT.
If SYSTEM.INI ( located in the WINDOWS\SYSTEM directory) has been
edited, try replacing with a clean version from the original
Windows diskettes. (Note: If this is done, any other changes you
may have made to SYSTEM.INI will be lost) Delete and reinstall the
driver(s).
If yes: If Windows reports "... file corrupted", be sure you have used the
Windows or OEM Setup program to install the drivers. Copying the
drivers to your Windows directory without using the Windows or OEM
diskettes will result in a file corruption error (the files must be
expanded as well as copied). If you use the correct setup program
and still have problems, delete the OEM driver files from your
Windows directory and use a new set of drivers.
If installing on a network via "SETUP/N", you will need to use the
"EXPAND" utility (located on original Windows diskettes) to expand
the display drivers.
Problem: I see garbage or double images on the screen.
Solution A: If the problem persists with the jumpers set correctly, the board may be defective. Contact your dealer for further support.
Problem: The Windows color palette does not look right or the colors are changing.
Solution: It is most likely a defective RAMDAC, memory chip, clock chip, or crystal. Contact your dealer to have the problem repaired.
Problem: Can't display certain modes.
Solution A: Run the VMODE program.
Solution B: Check to see you have enough memory on the BP-AVx card to run this mode. For example, to run display modes of 1280x1024/256 colors, 2 megabyte of memory is required.
Solution C: If steps a or b do not resolve this problem, it may be a hardware problem. Check specifications and capability of the monitor.
Problem: The Windows screen size is too tall or too narrow.
Solution A: Run VMODE to verify the problem.
Solution B: Some monitors have limited bandwidth and the Windows screen size
problem may not be corrected completely.
Problem: Icons and characters are too small in 1024x768 and 1280x1024 modes.
Solution: It is normal for icons and characters to become smaller in higher
resolutions. A 19-inch or larger monitor is recommended for these
higher modes.
Problem: My mouse doesn't function properly.
Solution A: Check mouse connection and re-boot the system.
Solution B: Contact mouse vendor for latest version of the mouse driver.
Problem: When changing resolutions by running SETUP, the SETUP menu displays
more than one selection for the same resolution mode.
Solution: When upgrading to a new set of Windows drivers, you need to delete
the old OEMALG.INF file in the WINDOWS\SYSTEM subdirectory.
The SETUP menu will then display only one selection for each
resolution mode.
Problem: When installing a high-resolution display driver for foreign
language Windows 3.1 (i.e. German or French version of Windows 3.1),
the SETUP program prompts to insert an incorrect Microsoft Windows
3.1 diskette.
Solution: Since Microsoft uses a different diskette arrangement for their
foreign language Windows 3.1 fonts, the OEMALG.INF in the WINDOWS\
SYSTEM Subdirectory will prompt for a diskette number that is not
correct for the foreign language Windows 3.1. In order to remedy
this problem, a Universal Windows 3.1 driver that includes all the
Windows 3.1 fonts has been created. This driver does not require
any fonts from the Windows 3.1 program diskettes. Contact your
dealer to obtain a Universal Windows 3.1 display driver diskette.
