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Release Notes for McAfee QuickClean Version 3.0, (c) August 2002 Networks Associates Technology, Inc. All Rights Reserved. The McAfee Consumer Products Division, a Networks Associates Company, prepares these notes. The McAfee Consumer Products Division web site is http://www.McAfee-at-home.com. Thank you for using McAfee QuickClean. This Readme file contains important information regarding this release. We strongly recommend that you read the entire document. WHAT'S IN THIS FILE - NF1 New Features - DC1 Documentation - SR1 System Requirements - IN1 Installation - KN1 Known Issues - FQ1 Frequently Asked Questions - AD1 Additional Information - CM1 Contacting McAfee Consumer Products Division - CT1 Copyright and Trademark Attributions NOTE: A unique identifying code precedes each heading in this file. To jump a particular heading within the file, copy the three-character code--NA1, for example--from the list above into your text editor's "Find" dialog box, or equivalent, then search for the identifying code to move directly to that heading. IMPORTANT NOTES For information on known issues, refer to the KN1 section. In addition, for issues that have been fixed, refer to the AD1 section. __________________ NF1 - NEW FEATURES - Custom file cleanup wizard - periodically clean specific files, folders, or drives based upon their age and/or size. - Spyware detection - QuickClean scans for and cleans spyware programs. - Internet build up cleaning - configure QuickClean to free your computer of unwanted Internet clutter every time you close your Internet browser - Usability enhancements - QuickClean 3.0 includes many UI enhancements to make it easier than ever to keep your computer clean ___________________ DC1 - DOCUMENTATION McAfee Consumer Products Division provides each its products with an extensive set of documentation, consisting usually of one or more product guides saved in Adobe Acrobat Portable Document Format (.PDF), and an online help system, whose form can vary, depending on the platform on which the product runs. - Acrobat .PDF files are flexible online documents that contain hyperlinks, outlines, and other aids for easy navigation and information retrieval. You can also install an Acrobat plug-in file that allows you to read .PDF documents from within your web browser while online. Copies of the product documentation come with the product CD-ROM. A copy of the free Acrobat Reader also comes with the product CD-ROM or is available from the Adobe web site at: http://www.adobe.com/prodindex/acrobat/readstep.html. Most McAfee Consumer products can include a documentation set drawn from these components: NOTE: Not all products will include all listed documents. Consult the User's Guide or Administrator's Guide that comes with your product for a complete list. - A printed Product Guide, which introduces the product, provides installation instructions, outlines product features, and provides a brief overview. In many cases, an electronic version of this guide will also be available on the product CD-ROM or from McAfee Consumer Products Division FTP site in Adobe Acrobat .PDF format. - A User's Guide saved on the product CD-ROM or installed on your hard disk in Adobe Acrobat .PDF format. McAfee Consumer Products Division User's Guides document all product functions extensively, and discuss how best to use your McAfee software product to accomplish your tasks. - Specialized guides. These can include reference guides, deployment guides, configuration guides, vulnerability guides for intrusion detection software, and other product-specific documentation. - An online help system. Online help gives you quick access to hints and tips about how to use your McAfee software. The format of the online help system for the product will vary; depending on which platform or operating system, you use to run your McAfee product. In most cases, the software will display a Help menu item or link that you can use to start the system. - Some products might also include context-sensitive online help. Right-click buttons, lists, or other elements within dialog boxes to see brief, descriptive help topics. - A LICENSE.TXT file. This file outlines the terms of your license to use your Networks Associates product. Read it carefully. If you install a McAfee Consumer Products Division product, you agree to the license terms. - This file contains last-minute additions or changes to the documentation, lists any known behavior or other issues with the product release, and often describes new product features incorporated into incremental product updates. To ask about eligibility for updates, upgrades, registration, or for general questions related to Networks Associates products, please send messages to: custcare@nai.com. _________________________ SR1 - SYSTEM REQUIREMENTS To use McAfee QuickClean you need: - A personal computer with a Pentium 100 MHz or higher processor. - Windows 98, Windows Me, Windows NT Workstation with Service Pack 4 or later, Windows 2000 Professional, Windows XP Home Edition, or Windows XP Professional. - Internet Explorer 4.01, Service Pack 2 or higher required for Windows NT; IE 5.01 or later recommended. If you are installing your McAfee software using an installation CD, then a copy of Internet Explorer is provided for you. If you obtained your McAfee software via download, then you can obtain Internet Explorer via download directly from Microsoft at: http://www.microsoft.com/windows/ie/default.asp. - 35 megabytes (MB) of free hard disk space for a full installation. - 32 MB RAM - To take full advantage of McAfee's Instant Updater feature, you should have an Internet connection, either through your local-area network, or via a modem and an Internet service provider. __________________ IN1 - INSTALLATION To install McAfee QuickClean: - (1) If your computer runs Windows NT Workstation v4.0, Windows 2000 Professional, or Windows XP, log on to your system as a user with administrative rights. You must have administrative rights to install this software on your system. - (2) Insert the McAfee QuickClean CD into your computer's CD-ROM drive. If the Autorun installation menu does not automatically display, go to Step 3. Otherwise, skip to Step 4. - (3) Use the following procedure if the Autorun installation menu does not display, or, if you obtained your software via download at a McAfee web site. - From the Windows Start menu, select Run. The Run dialog box displays. - Type <X>:\SETUP.EXE in the Run dialog text box, and click OK. Here, <X> represents the drive letter for your CD-ROM drive or the path to the folder that contains your extracted QuickClean files. To search for the correct files on your hard disk or CD-ROM, click Browse. - (4) Before proceeding with the installation, Setup first checks to see whether your computer is already running the Microsoft Windows Installer (MSI) utility running as part of your system software. - If your computer runs Windows XP, Windows Me, or Windows 2000, MSI already exists on your system. If your computer runs an earlier Windows release, you may still have MSI in your computer if you previously installed other software that uses MSI. In either of these cases, Setup will display its first wizard panel immediately. Skip to Step 5 to continue. - If Setup does not find MSI or an earlier version of MSI is installed in your computer, it installs files necessary to continue the installation, then prompts you to restart your computer. Click Restart System. When your computer restarts, Setup will continue from where it left off. - (5) Refer to the steps displayed on the Installation Wizard to complete your installation. __________________ KN1 - KNOWN ISSUES - Previous version settings not retained. If you are upgrading to McAfee QuickClean 3.0 from an older version of this product (2.0 or older), the Setup program does not retain the settings from your previous versionÆs installation. After Setup installs McAfee QuickClean 3.0, you will need to (for example): - Rebuild the Smartlinks Database - Configure storage locations and exclusion timeframes for archives that you create. - Configure QuickCleanÆs wizard settings (e.g., Application Remnant Cleaner, SpaceMaker, QuickClean Lite, and Shredder settings). - We therefore recommend that if you want to customize your QuickClean settings to suit your needs that you do so at your earliest convenience. - If you install McAfee QuickClean 3.0 and then install an older version of any McAfee product, uninstalling McAfee QuickClean 3.0 may corrupt and render the older McAfee product ineffective. The older McAfee products affected are as follows: - McAfee Firewall 3.x and older - McAfee Internet Security 4.x and older - Internet Guard Dog 3.0 and older - McAfee VirusScan 6.x and older - McAfee VirusScan Professional 6.x and older - McAfee Uninstaller 6.5 and older To remedy this problem: 1. Uninstall the older McAfee product. 2. Restart your computer. 3. Reinstall the older McAfee product. - If you use "Archive" to archive a program whose startup setting is to load at startup, you will always receive a prompt asking you to "Restore" the archived program. Programs that load at startup usually display icons in the windows system tray (for example Realplayer and Realdownload). There is no solution to this problem at this time; the Archive wizard is not able to remove registry values for programs that load at startup. - QuickClean's Browser Cookie Cleaner does not support the removal of Netscape 6.x cookies. - QuickClean's Browser Cache Cleaner does support the removal of Netscape 6.x Internet cache. - Important Information Regarding Windows XP Migration: Upgrading your computer's operating system from any version of Windows to Windows XP causes all McAfee products installed before migration to become disabled after migration to Windows XP. You will be made aware of this issue as you make your first attempt to start a McAfee product (after migration) - you will be instructed to reinstall the product. Therefore, you will need to uninstall all McAfee products and reinstall using your installation CD or the software obtained from McAfee via download. - To remove this program from your computer; to repair your installation; or to change its installation configuration, you must log in to your computer with a user-id that has administrative rights if your computer's operating system is Windows NT, Windows 2000 Professional, or Windows XP [Home or Professional]. - Windows XP installation issues: When you install a program on your Microsoft Windows XP-based computer, you may receive an error message similar to the following: Error 1606. Could not access network location <Common Administrative Tools>.All users\. This behavior can occur if there is an incorrect setting in the following registry entry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsCurrentVersion\Explorer\User Shell Folders\Common Administrative Tools Use these steps to resolve this behavior: Caution: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on your computer. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. - (1) Click Start, and click Run. - (2) In the Open box, type regedit, and click OK. - (3) Locate and click (highlight) the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders - (4) In the right pane of the Registry Editor window, double-click Common Administrative Tools. - (5) In the Value data box of the Edit String dialog box that displays, type the following line, and then click OK: %ALLUSERSPROFILE%\Start Menu\Programs\Administrative Tools - (6) On the File menu, click Exit to quit Registry Editor. - (7) Restart the computer. - Changing the color depth or color palette of your monitor's Display Settings to a 256-color mode while McAfee QuickClean is running may cause the text on any QuickClean window to be difficult to read. If this situation occurs, close McAfee QuickClean by clicking the Windows close button [X]. Restart McAfee QuickClean. - If the text displayed on the Autorun image is illegible; or appears in an unrecognizable font, then there may be too many fonts installed in your computer. NOTE: The Autorun image presents you with an on-screen installation menu after you insert the McAfee installation CD into your computerÆs CD-ROM drive. To install this product: From the Windows desktop, right-click My Computer and select Browse. Locate the following program file: <x>:\qcl\setup.exe. Here X represents the drive letter of your computer's CD-ROM drive. Double-click setup.exe to install McAfee QuickClean. Refer to the steps displayed on the Installation Wizard to complete your installation. - Insufficient Drive Space messages: Free drive space, in addition to the amount described under "System Requirements - MB of hard disk space", must be available to run Setup and install your McAfee product. The amount of additional space depends upon your computer's Operating System and its configuration. If, during setup, you receive an "insufficient drive space" message, exit setup and remove unnecessary files from your computer. Re-start Setup. Perform these steps as necessary until you do not receive an insufficient drive space message. - Scenario: An attempt to update a McAfee product using Instant Updater returns the following error message: "Instant Updater was unable to communicate with the server. Please try again later. (-202)." This message displays in response to one of the following events: - The McAfee server is busy or not available. Solution: Try again later. - Instant Updater was unable to communicate with the server due to no Internet connection. Solution: Verify your computer maintains an Internet connection. If you are not connected, reconnect and try again. - Instant Updater is unable to determine the actions performed by the user after downloading a product upgrade. Product upgrades consist of patches and bug fixes, etc; and do not include incremental DATs (virus definition files). The upgrade process runs using a program that applies an upgrade independently of McAfee's Instant Updater tool. As such, Instant Updater's summary screen displays the same result: "successful" message, regardless of whether the user completes the upgrade process or not. - Instant Updater not properly installed. If the following error message displays: Error -103 (Instant Updater is not properly installed), please download and install Microsoft's updated XML parser. You can find the MSXML Parser 3.0 Service Pack 2 Release update at the following location (you can copy and paste this URL into the address bar of your Internet browser): http://msdn.microsoft.com/downloads/default.asp?url=/downloads/sample.asp?url=/MSDN-FILES/027/001/772/msdncompositedoc.xml&frame=true If you continue to receive -103 errors after applying this Microsoft patch, the update may not have registered a file correctly. Therefore, please try the following: (1) From the Windows task bar, select Start > Run (The Run dialog displays). (2) In the Run dialog type the following: regsvr32 "%SystemRoot%\System32\msxml3.dll" NOTE: %SystemRoot% is a variable that refers to the default Windows\system directory. Windows 98/ME - Substitute c:\windows\system for '%SystemRoot%/System32' (3) Click OK. You should receive a message that the DllRegisterServer succeeded. If you continue to receive -103 errors, please contact technical support. - The Instant Updater progress indicators do not display progress details after downloading updates. Although it appears that Instant Updater has stopped responding, please be patient and allow Instant Updater to complete the Applying product upgrade task. - AOL stops responding after updating. After you update this product, Instant Updater may prompt you to restart your computer. If you click "Yes" to restart your computer now and your computerÆs default browser is AOL, you may experience situations where your computer does not shut down. If you experience this situation, simply restart your computer to apply the updates. - Instant UpdaterÆs Update Summary displays blank details. If your computer is attempting to connect to the Internet (in dialup mode) and you terminate the Update task by canceling the dialup attempt, the Instant Updater summary screen displays blank information. - Instant Updater returns the "Pick a Task" screen when attempting to update your product. This occurs when your connection type is not dial-up (e.g., DSL, cable modem) and Instant Updater is attempting to connect to the Internet but is unable to do so. Additionally, Instant Updater does not inform you that your computer does have a live Internet connection while updating. If you choose to manually update this product, and Instant Updater responds in this manner, you will need to [first] establish your Internet connection before checking for updates. - Scenario: An attempt to update a McAfee product using Instant Updater returns the following error message: "Instant Updater was unable to communicate with the server. Please try again later. (-202)." This message displays in response to one of the following events: - The McAfee server is busy or not available: Solution: Try again later. - Instant Updater was unable to communicate with the server due to no Internet connection. Solution: Verify your computer maintains an Internet connection. If you are not connected, reconnect and try again. - Online Help for McAfee Shredder refers to features no longer supported by McAfee Shredder McAfee Shredder no longer supports the following options described under the "How to Configure McAfee Shredder" topic. 1. Show icon on desktop 2. Add to "Send to" menu - McAfee Shredder, is not able to shred folder entries if your computer's operating system is Windows XP Windows 2000, or Windows NT. - McAfee Shredder does not support the ability to "Erase free space" or "Erase an entire disk" if your computer's operating system is Windows NT, Windows 2000, or Windows XP. ________________________________ FQ1 - FREQUENTLY ASKED QUESTIONS Q: Does QuickClean Lite generate an activity log? A: NO. ____________________________ AD1 - ADDITIONAL INFORMATION - QuickClean's BackTrack feature functions properly if your computer's operating system is Windows 98. System Restore, a component of all other versions of Windows prevents BackTrack from functioning as designed. - QuickClean Lite, by design scans drive C in order to identify accumulated junk to be removed from your computer. _______________________________________________ CM1 - CONTACTING MCAFEE CONSUMER PRODUCTS DIVISION - USA Customer Service Networks Associates 13465 Midway Road Dallas, TX 75244 Phone: (972) 308-9960 e-mail: Cust_Care@Nai.com - International Customer Service Customer Service McAfee Consumer Products Apollo Contact Centre Units 2-6, Boucher Business Centre Apollo road, Belfast BT12 6 HP UK single_user_europe@nai.com - Technical Support For agent-assisted support, please visit http://www.mcafeehelp.co.uk. Our support website offers 24-hour access to solutions to the most common support requests in our easy-to-use 3-step Answer Wizard. Additionally, you may use our advanced options that include a Keyword Search and our HelpTree which have been designed with the more knowledgeable user in mind. If a solution to your problem cannot be found, you may also access our 24-hour FREE Chat Now! and Email Express! options. Chat and E-mail will enable you to quickly reach our highly qualified support engineers, through the Internet, at no cost. Phone support information can also be obtained from our self-help website at http://www.mcafeehelp.co.uk. Disclaimer: Time and telephone numbers are subject to change without prior notice. - Sales United States Retail (Home User) Sales - Phone: (801) 772-1891 United Sates Corporate Sales - Phone: (888) VIRUS NO - FOR REPORTING PROBLEMS If you find any feature that does not appear to function properly on your system, or if you believe this application would benefit greatly from an enhancement, please contact the McAfee Consumer Products Division. Our web site is www.mcafee-at-home.com. To provide the answers you need quickly and efficiently, McAfee Consumer Products Division technical support staff needs information about your computer and software. Please have this information ready when you call or send an e-mail providing the following: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and bits-per-second rate, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail - FOR PRODUCT UPGRADES In addition to McAfee Consumer Products Division, Networks Associates has a worldwide range of partnerships and reseller relationships with hundreds of independent vendors, each of which can provide you with consulting services, sales advice, and product support for Networks Associates software. To find a reseller near your location, see the RESELLER.TXT file located on your product CD-ROM or installed on your hard disk. For assistance in locating a local reseller, you can also contact Networks Associates Customer Service. - NETWORKS ASSOCIATES/MCAFEE CONSUMER PRODUCTS BETA SITE To test pre-release software and obtain update files, including virus definition (.DAT) files, visit the McAfee Consumer Products beta site at http://www.mcafeeathome.com/beta. You will have access to Public Beta and External Test Areas. Your feedback will make a difference. - AVERT ANTI-VIRUS RESEARCH SITE To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: http://www.avertlabs.com. ___________________________________________ CT1 - COPYRIGHT AND TRADEMARK ATTRIBUTIONS (c) 2002 Networks Associates Technology, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Networks Associates Technology, Inc., or its suppliers or affiliate companies. To obtain this permission, write to the attention of the Network Associates legal department at: 3965 Freedom Circle, Santa Clara, California 95054, or call +1-972-308-9960. TRADEMARKS Active Security, Active Security (in Katakana), ActiveHelp, ActiveShield, AntiVirus Anyware and design, Bomb Shelter, Certified Network Expert, Clean-Up, CleanUp Wizard, CNX, CNX Certification Certified Network Expert and design, CyberCop, CyberCop (in Katakana), CyberMedia, CyberMedia UnInstaller, Design (stylized N), Disk Minder, Distributed Sniffer System, Distributed Sniffer System (in Katakana), Dr SolomonÆs, Dr SolomonÆs label, Enterprise SecureCast, Enterprise SecureCast (in Katakana), EZ SetUp, First Aid, ForceField, GMT, GroupShield, GroupShield (in Katakana), Guard Dog, HelpDesk, HomeGuard, Hunter, ISDN TEL/SCOPE, LANGuru, LANGuru (in Katakana), M and design, Magic Solutions, Magic Solutions (in Katakana), Magic University, MagicSpy, MagicTree, McAfee, McAfee (in Katakana), McAfee and design, MultiMedia Cloaking, Net Tools, Net Tools (in Katakana), NetCrypto, NetOctupus, NetScan, NetShield, NetStalker, Network Associates, NetXray, NotesGuard, Nuts & Bolts, Oil Change, PC Medic, PC Medic 97, PCNotary, PGP, PGP (Pretty Good Privacy), Pretty Good Privacy, PrimeSupport, Recoverkey, Recoverkey û International, Registry Wizard, ReportMagic, RingFence, Router PM, SalesMagic, SecureCast, Service Level Manager, ServiceMagic, SmartDesk, Sniffer, Sniffer (in Hangul), SniffMaster, SniffMaster (in Hangul), SniffMaster (in Katakana), SniffNet, Stalker, SupportMagic, TIS, TMEG, TNV, TVD, TNS, Total Network Security, Total Network Visibility, Total Network Visibility (in Katakana), Total Service Desk, Total Virus Defense, Trusted Mail, UnInstaller, Virex, Virus Forum, ViruScan, VirusScan, WebScan, WebShield, WebShield (in Katakana), WebSniffer, WebStalker, WebWall, WhoÆs Watching Your Network, WinGauge, Your E-Business Defender, ZAC 2000, Zip Manager are registered trademarks of Network Associates, Inc. and/or its affiliates in the US and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners. LICENSE AGREEMENT NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF YOU DO NOT KNOW WHICH TYPE OF LICENSE YOU HAVE ACQUIRED, PLEASE CONSULT THE SALES AND OTHER RELATED LICENSE GRANT OR PURCHASE ORDER DOCUMENTS THAT ACCOMPANIES YOUR SOFTWARE PACKAGING OR THAT YOU HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET, A FILE ON THE PRODUCT CD, OR A FILE AVAILABLE ON THE WEB SITE FROM WHICH YOU DOWNLOADED THE SOFTWARE PACKAGE). IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO NETWORK ASSOCIATES, INC. OR THE PLACE OF PURCHASE FOR A FULL REFUND.