PCNet 2004 February

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Norton Internet Security Professional 2004 7.00 Installation Notes Read Me - August 22, 2003 PLEASE READ THIS DOCUMENT CAREFULLY; it contains important installation information about Norton Internet Security Professional. Topics include: - Resolving Internet connectivity problems - Operation with local area networks - Installation with the Microsoft Installer - Installing on removable drives, FireWire drives, network drives - Installation on multi-boot systems - Installation on computers running server services - Passwords are case sensitive - Web browser compatibility - Uninstalling Norton Internet Security Professional - Upgrading operating systems after installing Norton Internet Security Professional - Clear your browser cache after installing - Important note for Active Directory users - Microsoft Outlook Express and private information - DBCS account names and Productivity Control - AOL Instant Messenger confidential information blocking - Spam Alert and non-English operating systems - Microsoft DCOM 1.3 notes - Incorrectly classified mail as it relates to user training of Norton AntiSpam 2004 - Network Detection differences between Windows XP and older systems - Problems using the product in low resolution - Imported settings overwrite previous configuration data -------------------------------------------------------- Resolving Internet connectivity problems -------------------------------------------------------- Some Internet Service Providers (ISPs) scan subscribers' computers to see if they are running Web or FTP servers. This may trigger the AutoBlock feature and prevent you from accessing the Internet. For help resolving this problem, consult the troubleshooting section of the online Help. -------------------------------------------------------- Operation with local area networks -------------------------------------------------------- After installation, Norton Internet Security blocks all file and print sharing on your computer. Use the Workgroup Networking feature to specify the computers that can access your computer for file sharing and other services. This lets you safely permit access to trusted computers without compromising your protection. To change your Workgroup Networking settings 1. Double-click Personal Firewall. 2. Click the Workgroup Networking tab. 3. Click Add. 4. Follow the on-screen directions. You can also use the Workgroup Networking Wizard to quickly configure Norton Internet Security Professional for your network. -------------------------------------------------------- Installation with the Microsoft Installer -------------------------------------------------------- The Microsoft Installer (MSI), a new component for Windows, is required to install Norton Internet Security. If MSI is not already installed on your computer, the Norton Internet Security installer automatically installs it. The MSI installer requires about 25 megabytes of free disk space during installation. This space is only used temporarily and will be available after installation. On Windows 98 Second Edition and in some other situations, the MSI installer may need to reboot your computer before Norton Internet Security Professional can be installed. -------------------------------------------------------- Installation on removable drives, FireWire drives, etc. -------------------------------------------------------- This product should not be installed on any type of storage media that may be inaccessible at times. This includes network drives, removable drives, hot-swappable drives, and USB and FireWire (IEEE 1394) drives that may be disconnected. -------------------------------------------------------- Installation on multi-boot computers -------------------------------------------------------- Symantec does not support running Norton Internet Security on a a system that has more than one operating system (such as Windows 98 or Windows 2000) installed on the same primary partition, but it can be done. If you have more than one operating system installed, you must install Norton Internet Security Professional into separate directories for each operating system. Attempting to use a single installation of Norton Internet Security may cause conflicts. -------------------------------------------------------- Installation on computers running server services -------------------------------------------------------- Symantec does not support running any version of Norton Internet Security or Norton Personal Firewall on any edition of Windows 2000, Windows XP, or 2003 servers. If you choose to install Norton Internet Security on a server, no technical support beyond the Symantec Knowledge Base will be provided. Windows servers need to perform certain Internet services during startup that Norton Internet Security normally blocks. This can affect computers running IIS or other servers on Windows 2000/XP Professional. Symantec provides technical notes that explain how to configure Norton Internet Security to allow server processes that need access to the Internet during startup. The technical notes are available from the Symantec Knowledge Base at: http://service1.symantec.com/SUPPORT/nip.nsf/docid/2000053008391436 -------------------------------------------------------- Passwords are case sensitive -------------------------------------------------------- The passwords used to protect Norton Internet Security options and any Productivity Control accounts you have created are case sensitive. The passwords abc$123, Abc$123, and ABC$123 are each considered to be different passwords. -------------------------------------------------------- Web browser compatibility -------------------------------------------------------- To install Norton Internet Security, you must have Microsoft Internet Explorer 5.01 SP2 or higher installed on your computer. Symantec recommends using Microsoft Internet Explorer 5.5 or higher. If the Norton Internet Security installation program informs you that you need a newer version of Internet Explorer, please update your copy of Internet Explorer before running the installer again. This requirement is only for the installation process; Norton Internet Security is compatible with older versions of Internet Explorer, Netscape 4.0 and above, Mozilla, Opera, and other browsers. -------------------------------------------------------- Uninstalling Norton Internet Security Professional -------------------------------------------------------- If you need to uninstall Norton Internet Security, do not use uninstall products like Norton CleanSweep. Norton Internet Security includes an uninstaller that is specifically designed to correctly uninstall itself. To access the uninstaller, use Start / Settings Control Panel / Add/Remove Programs. If you have installed the Accounts and Productivity Control features, you must be using a Supervisor account to uninstall Norton Internet Security Professional. Note: If you are uninstalling the product with the intention of installing an older version, you should uninstall all Symantec programs first. -------------------------------------------------------- Upgrading operating systems after installing Norton Internet Security Professional -------------------------------------------------------- If you upgrade your operating system after Norton Internet Security is installed, you may encounter problems. Some indications of problems include startup errors and problems with NIS accounts. To fix the problem, uninstall and then reinstall Norton Internet Security. -------------------------------------------------------- Clear your browser cache after installing -------------------------------------------------------- Norton Internet Security does not filter information in your browser's cache. You should clear your browser cache after installing Norton Internet Security. If you do not clear the cache, your browser may load information that you have chosen to block from your cache. -------------------------------------------------------- Important note for Active Directory users -------------------------------------------------------- Some Internet attackers use improperly fragmented packets to crash victims' computers. Norton Internet Security protects you from these attacks by filtering out fragmented packets that appear to be part of an attack. You can also choose to block all fragmented packets, but this may interfere with Microsoft's Active Directory, which uses fragmented packets to communicate with client computers during startup. If you install Norton Internet Security on a computer that authenticates using Active Directory, do not change the Fragmented IP Packet Handling setting in the Firewall tab of the Norton Internet Security options. -------------------------------------------------------- Microsoft Outlook Express and private information -------------------------------------------------------- If you use Microsoft Outlook Express for email, you may receive two alerts when you attempt to send an email that contains private information in the body of the message. This is because Outlook Express is set by default to send both a plain text and an HTML version of each email. If you choose to block either version, the email will not be sent. -------------------------------------------------------- MBCS account names and Productivity Control -------------------------------------------------------- If you use an English or other SBCS (Single-Byte Character System) operating system and have installed support for MBCS (Multi-Byte Character System) languages such as Japanese or Korean, you must use only SBCS characters in your Norton Internet Security account names. Do not attempt to create an account using international characters like those found in MBCS languages. -------------------------------------------------------- AOL Instant Messenger and private information -------------------------------------------------------- If AOL Instant Messenger is configured to use ports other than the factory defaults, Privacy Control will not be able to block private information in instant messages. To protect instant messages when using non- standard ports, add the non-standard ports to the Personal Firewall's filter list. To add ports to the filter list 1. Click Options. 2. Click the Firewall tab. 3. Under HTTP Ports, click Add. 4. Type a port number and click Add. 5. Repeat for all the non-standard ports you are using. -------------------------------------------------------- Spam Alert and non-English operating systems -------------------------------------------------------- Spam Alert feature currently supports English-language email only. If you receive both English and non-English email messages, please note that Spam Alert may identify non-English email messages as spam. Periodically review incoming email messages to ensure that Spam Alert is not identifying valid email messages as spam. -------------------------------------------------------- Microsoft DCOM 1.3 notes -------------------------------------------------------- Updated Windows 98 system components: The installation of this product verified whether your copy of Windows 98 had upgraded components from the package that Microsoft makes available as DCOM 98, version 1.3. If your copy of Windows 98 had not been updated with DCOM 98 1.3, our installation routine installed DCOM 98 1.3. For further information see http://www.symantec.com/techsupp/ Symantec agrees to reasonably cooperate with Microsoft in making support information requested by Microsoft be made available to users at the support location in SymantecÆs site. ------------------------------------------------------- Incorrectly classified mail as it relates to user training of Norton AntiSpam 2004 ------------------------------------------------------- Symantec has provided a spam definition file that will classify spam and non-spam that is in English. For other languages, you may ôtrainö the product using the mail that they send and receive. Training works to improve results in English and other languages that use Latin based character sets (e.g. French and German). For non-English languages, you must train the product to learn the difference between spam and non-spam. After it is first installed, it has very little data that it can use to define the difference between spam and non-spam on non-English languages. During this period, you may find a noticeable percentage of non-spam classified as spam and spam that is not properly classified as spam. áWith a little time, it will learn the difference between the two and your results will improve. The product will prompt you during install to import your address book into the Allowed List. This will help it properly categorize spam and non-spam. We highly recommend that you do this. Please consult the manual for more information about "training" the spam filter and for instructions on how to import address books into the allowed list. Note: Training does not work for Altaic (e.g. Japanese and Korean) and Sino-Tibetan (e.g. Chinese and Taiwanese) languages. -------------------------------------------------------- Network Detection differences between Windows XP and older systems -------------------------------------------------------- Network Detection lets you configure security settings when you connect to a new network. If you are using Windows XP, the Network Detection alert will specify the connection is physical or wireless. If you are using Windows 98, Windows Me, or Windows 2000, this information may not be presented. ------------------------------------------------------- Problems using the product in low resolution ------------------------------------------------------- This product is designed to be used on systems with screen resolutions of 800 x 600 or greater. If you wish to use it on a low resolution (640 x 480 or lower) system, you may encounter problems accessing some buttons. ------------------------------------------------------- Imported settings overwrite previous configuration data ------------------------------------------------------- If you choose to import settings from a previous version of the product, they will overwrite any configuration changes you made in the Configuration Wizard. For example, if you created user accounts or added private information in the wizard following install, they will be replaced with those from the previous version.