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################################################### # # # TOTAL ENTERTAINMENT NETWORK # # VERSION 1.2.6 # # # # ** README FILE 9/9/97 ** # # # ################################################### IMPORTANT NOTE: This document contains the latest game installation information and Customer Support info. It should answer many of your TEN- and game-related questions. Please read this document in its entirety before calling our Customer Service department. Thanks! Extra-special note: If you are running TEN in 640x480 video mode, you must make sure that the Windows taskbar is in "Auto hide" mode. (To make this adjustment, select Start --> Settings --> Taskbar... Make sure the "Auto hide" option is selected.) For complete information on how to use TEN along with the various TEN policies and guidelines, please see the TEN Help file. TABLE OF CONTENTS 0.0 OVERVIEW 1.0 SYSTEM REQUIREMENTS 2.0 GAME INSTALLATION 3.0 CONNECTING TO TEN 4.0 SELECTING A CONNECTION METHOD 5.0 CUSTOMER SERVICE 0.0 OVERVIEW "When gamers read documentation, the sows will have goiter." -- Kazakhswanan proverb If you're reading this, something's probably wrong. Because if you're reading this, then you're not playing multiplayer games over the Internet through TEN. And if you're not on TEN, you're not happy, we're not happy, and the sows will require a painful series of out-patient operations. In this document, we'll do our best to get you back on track and in the gaming Arenas. Here you'll find basic installation and sign on information, and contact info for our happy Customer Service elves. There are other sources of help and information as well. There's an up-to-the-minute list of Frequently Asked Questions (FAQs) on the Web at www2.ten.net/support. There's a TEN Help file accessible from within TEN (go to the Support menu and choose "Help Topics"). TEN employees appear on line from time to time (they have the word "TEN" in front of their name) and there are the TEN volunteer staff of TENguides (they have the word "Guide" in front of their name) to provide assistance. And, again, there are TEN Customer Service people who get no greater pleasure in life than in helping you out. 1.0 SYSTEM REQUIREMENTS To play on the Total Entertainment Network, you must have the following minimum system setup: - 486DX 66MHz - Windows 95 - SVGA video card - 14.4 modem or better (or direct Internet connection) Each game on TEN also has additional system requirements. You'll notice that these requirements tend to be higher than the requirements for the game in single-player mode due to the fact that the TEN software and the game software must run at the same time. AD&D DARK SUN: CRIMSON SANDS - 486 66MHz - 8MB RAM - VLB or PCI SVGA video card BLOOD (retail and shareware) - Pentium 75MHz - 16MB RAM COMMAND & CONQUER - 486 66MHz - 12MB RAM - VESA Local Bus (VLB) or PCI SVGA video card COMMAND & CONQUER: RED ALERT (Windows 95 version) - Pentium 75MHz - 16MB RAM - 1MB VLB or PCI SVGA video card DEADLOCK - 486 66MHz - 8MB RAM - VLB or PCI SVGA video card DIABLO - Pentium 60MHz - 16MB RAM - VLB or PCI SVGA video card (with DirectX 3 drivers) DUKE NUKEM 3D ATOMIC EDITION (Plutonium Pak) - Pentium 60MHz - 12MB RAM - VLB or PCI SVGA video card DUKE NUKEM 3D (retail and shareware) - Pentium 60MHz - 12MB RAM - VLB or PCI SVGA video card MASTER OF ORION II - Pentium 60MHz - 16MB RAM - 1MB VLB or PCI SVGA video card (with DirectX 2 or DirectX 3 drivers) EF2000 V2.0 - Pentium 90MHz - 16MB RAM - VLB or PCI SVGA video card (with DirectX 3 drivers) PANZER GENERAL ONLINE - 486 66MHz - 8MB RAM - DirectX 2 or DirectX 3 drivers QUAKE - Pentium 90MHz - 16MB RAM SHADOW WARRIOR (retail and shareware) - Pentium 75MHz - 16MB RAM TWILIGHT LANDS - Pentium 75MHz (133MHz recommended) - 16MB RAM - DirectX 3 drivers WARCRAFT - Pentium 60MHz - 8MB RAM (16MB recommended) 2.0 GAME INSTALLATION To play a game on TEN, you must either buy or download the supported versions of that game and install the game to your hard drive as per the game publisher's instructions. Special installation notes for each game are listed below. GAMES AND GAME ENABLERS Occasionally, games on TEN need special software called "game enablers" or simply "enablers." These files are generally placed directly into the root directory of the game they're designed for. You can grab enabler files from the File menu by choosing "Download Files" or from any game's DataSphere. If you should ever move the game's files or directories, or install a new version of the game, you'll have to update the path to the game's executable or enabler file. To do this, go to the File menu and choose "Preferences...". Once there, click the Games tab. From there, you'll need to hit the Browse button and find the location of the game executable or game enabler. Many game files and patches are available from the File menu by choosing "Download Files". If you can't find what you need here, maybe it doesn't exist. Files can also be found on our Web-based DataSpheres by clicking the DataSpheres button on any TEN screen or from the Go menu by choosing "DataSpheres Web Site" (and then picking a game). Warning! It's a really, really bad idea to install games in the TEN directory on your hard drive (c:\Program Files\TEN). All files under the TEN directory are subject to eradication during a TEN upgrade. AD&D DARK SUN: CRIMSON SANDS Dark Sun: Crimson Sands is a fantasy role-playing game set in TSR's Advanced Dungeons & Dragons world of Dark Sun. This game is a TEN-only exclusive. You can purchase the game at your local software store (you'll get some extra nifty stuff in the package) or you can download the latest version from either the File menu by choosing "Download Files" or from the Dark Sun DataSphere. Watch out, it's HUGE and can take a lot of time to download, especially if you have a 14.4 modem. The first time you play Dark Sun, you'll be asked to locate the MDARK.EXE file in your Dark Sun directory. BLOOD (retail version) In order to play the retail version of Blood on TEN, you'll need the latest retail version installed on your hard drive. (You can purchase Blood retail at your favorite software store.) You can download a patch to the latest version from either the File menu by choosing "Download Files" or from the Blood DataSphere. The first time you play the retail version of Blood, you'll be asked to locate the BLOOD.EXE file in your retail Blood directory. BLOOD (shareware version) To play shareware Blood on TEN, you'll need the latest shareware version installed on your hard drive. You can download shareware Blood from either the File menu by choosing "Download Files" or from the Blood DataSphere. The first time you play the shareware version of Blood, you'll be asked to locate the BLOOD.EXE file in your shareware Blood directory. COMMAND & CONQUER First off, you must have the retail version of Command & Conquer already installed on your hard drive. You'll also need to download the Command & Conquer game enabler file CCRUNME.EXE (this is the compressed form to save space) from either the File menu by choosing "Download Files" or from the Command & Conquer DataSphere. Once downloaded and extracted, place the CCTEN.EXE enabler in your Command & Conquer directory. Remember, you'll also need to have a Command & Conquer CD in your CD-ROM drive. After that, you can hit the ground running. The first time you play Command & Conquer, you'll be asked to locate the CCTEN.EXE game enabler in your Command & Conquer directory. COMMAND & CONQUER: RED ALERT (Windows 95 version) To begin with, you must have the retail version of Command & Conquer: Red Alert already installed on your hard drive. You'll also need to download the Command & Conquer: Red Alert enabler file RA95ZIP.EXE (this is the compressed form to save space) from either the File menu by choosing "Download Files" or from the Command & Conquer: Red Alert DataSphere. Once downloaded and extracted, place the RA95TEN.EXE enabler in your Red Alert directory. Additionally, you'll need to have a Command & Conquer: Red Alert CD in your CD-ROM drive. Once you have these things in order, you're ready to go. The first time you play Command & Conquer: Red Alert, you'll be asked to locate the RA95TEN.EXE game enabler in your Command & Conquer: Red Alert directory. DEADLOCK You must first have either the demo version of the full retail version 1.31 of Deadlock installed on your hard drive. Download the demo version from either the File menu by choosing "Download Files" or from the Deadlock DataSphere. The full retail version of Deadlock is available at your local software store. The first time you play Deadlock, you'll be asked to locate the DEADLOCK.EXE file in your Deadlock directory. DIABLO First off, you need to have the retail version of Diablo installed on your hard drive and ready to go. Next, be sure you have the DirectX 3 drivers installed on your machine. Once these two are set, you'll need to download the Diablo enabler file DIABTZIP.EXE (this is the compressed form to save space) from either the File menu by choosing "Download Files" or from the Diablo DataSphere. Once downloaded, double-click this file to extract THREE files (DIABLUI10.DLL, TEN.SNP and DIABLO10.EXE) to your Diablo directory (if your Diablo directory isn't c:\diablo, you'll need to change the destination path). The first time you play Diablo, you'll be asked to locate the DIABLO10.EXE game enabler in your Diablo directory. DUKE NUKEM 3D ATOMIC EDITION (Plutonium Pak) Duke Nukem 3D Atomic Edition is an enhanced version of regular Duke with a new weapon, new levels and some new baddies. (The Plutonium Pak is an upgrade to original Duke Nukem 3D that converts the original Duke Nukem 3D to the Atomic Edition.) To play in the Duke Plutonium/Atomic Arenas on TEN, you'll need to purchase either the Duke Nukem 3D Atomic Edition or the original Duke Nukem 3D *PLUS* the Duke Nukem 3D: Plutonium Pak. You'll then need to install either Atomic or Original Duke + Plutonium to your hard drive. NOTE: Duke Atomic and original Duke are incompatible with each other. You'll need two separate installations of Duke Atomic and original Duke if you want to play in both the Plutonium/Atomic Arenas and the Retail or Shareware Arenas. Make sure you have the latest version of Duke Plutonium or Duke Atomic installed on your hard drive. A patch to the latest version is available from either the File menu by choosing "Download Files..." or from the Duke Nukem DataSphere. The first time you play Duke Nukem 3D Atomic Edition/Plutonium Pak, you'll be asked to locate the DUKE3D.EXE file in your Duke Nukem 3D Atomic Edition/Plutonium Pak directory. You'll need to have the Atomic/Plutonium CD in your CD-ROM drive while you play. DUKE NUKEM 3D (shareware version) To play the shareware version of Duke Nukem 3D on TEN, you must have the latest shareware version installed on your hard drive. You can find shareware Duke by going from either the File menu by choosing "Download Files" or from the Duke Nukem 3D DataSphere. After you download the self-extracting archive, double-click it to extract the game to your hard drive. You'll need to run the SETUP.EXE program to configure the sound and control options. Make sure to turn music OFF. The first time you play Duke Nukem 3D shareware, you'll be asked to locate the DUKE3D.EXE file in your Duke Nukem 3D shareware directory. DUKE NUKEM 3D (retail version) You'll need the full retail version of Duke Nukem 3D installed on your hard drive if you want to play it on TEN. You can buy the retail version at your favorite software store. The first time you play Duke Nukem 3D, you'll be asked to locate the DUKE3D.EXE file in your Duke Nukem 3D directory. EF2000 V2.0 Hoo boy, this game is Sierra Hotel! To play EF2000 V2.0 on TEN, you'll first need the game installed on your hard drive. You'll also have to have the DirectX 3.0 drivers installed on your computer. Then, you'll have to download the EF2000 V2.0 game enabler file EFTZIP.EXE (this is the compressed form to save space) from either the File menu by choosing "Download Files... " or from the EF2000 V2.0 DataSphere. Once the enabler package (containing EFTEN.EXE, EFTEN.DAT and TEN1ST.DAT) is downloaded and extracted, make sure the eften.exe enabler is in the "program" directory in your EF2000 V2.0 directory. The first time you play EF2000 V2.0, you'll be asked to locate the EFTEN.EXE game enabler in the "program" directory of your EF2000 V2.0 directory. MASTER OF ORION II In order to play Master of Orion II on TEN, you'll need to have the latest version of the game installed on your hard drive and the MOO II CD in your CD-ROM drive. You can buy Master of Orion II at your local software retailer. Once the game is ready to go, you'll also need to have the DirectX 2 or DirectX 3 drivers installed on your computer. The first time you play Master of Orion II, you'll be asked to locate the ORION95.EXE file in your Master of Orion II directory. PANZER GENERAL ONLINE You can download a TEN-only verison of Panzer General Online by going from either the File menu by choosing "Download Files" or from the Panzer General DataSphere. If you don't have the DirectX 2 or DirectX 3 drivers, you'll need to download those as well. Don't forget the Panzer General manual if you don't have the Official one from the retail game. The manual is in Adobe Acrobat PDF format, and comes with an Acrobat reader. The first time you play Panzer General Online, you'll be asked to locate the PANZER.EXE file in your Panzer General Online directory. QUAKE To play Quake on TEN, you must first install either the shareware or retail version of the game to your hard drive. You can download the shareware version from either the File menu by choosing "Download Files" or from the Quake DataSphere. The retail version of the game allows you to play all four episodes. If you don't have the retail version, you can purchase it at your favorite software store. (Shareware and full retail folks can play in the same game, as long as they play in Episode 1 levels.) You'll also need to download the Quake enabler file QTENZIP.EXE (this is the compressed form to save space) from either the File menu by choosing "Download Files" or from the Quake DataSphere. Once downloaded and extracted, place the QUAKETEN.EXE file in your Quake directory. The first time you play Quake, you'll be asked to locate the QUAKETEN.EXE game enabler in your Quake directory. SHADOW WARRIOR (retail version) To play Shadow Warrior retail on TEN, you'll need to have the full retail version installed on your hard drive. You can buy Shadow Warrior retail with all its full-on ninja action at your favorite software store. The first time you play the retail version of Shadow Warrior, you'll be asked to locate the SW.EXE file in your Shadow Warrior retail directory. SHADOW WARRIOR (shareware version) To play shareware Shadow Warrior on TEN, you'll first need the shareware version installed on your hard drive. Shadow Warrior shareware is available for download from either the File menu by choosing "Download Files... " or from the Shadow Warrior DataSphere. You can also purchase it at your local software store. The first time you play the shareware version of Shadow Warrior, you'll be asked to locate the SW.EXE file in your Shadow Warrior shareware directory. TWILIGHT LANDS Twilight Lands is an exclusive TEN-only fantasy role-playing game created by ICE Online. To play Twilight Lands on TEN, you'll first need to download the free client software from either the File menu by choosing "Download Files..." or from the Twilight Lands Web site at http://www.ten.net/twilight. Once downloaded and installed, you'll be ready to create a character and play! The first time you play Twilight Lands on TEN, you'll be asked to locate the TWILIGHT.EXE file in your Twilight Lands directory. WARCRAFT While you don't need to buy a retail version of Warcraft, you MUST download a special TEN version to play the game on TEN. The TEN-only version of Warcraft can be downloaded from either the File menu by choosing "Download Files" or from the Warcraft DataSphere. After you've downloaded the self-extracting archive, double- click it to extract the game to your hard drive. You'll need to run the SETUP.EXE program to configure the sound and control options. The first time you play Warcraft, you'll be asked to locate the WAR.EXE file in your Warcraft directory. 3.0 CONNECTING TO TEN Once you've installed the TEN software, you can launch TEN in two ways: You can 1) select the TEN icon (TEN.exe) located in the TEN directory on your hard drive. The default location for the TEN files is C:\PROGRAM FILES\TEN. Or 2) you can launch TEN by selecting the TEN icon in your Windows 95 START menu (usually in the lower left corner of your screen). The default path in the START menu is Start-->Programs-->TEN. Once the TEN software has been launched, you will see the TEN registration screen. Select the NEW USER button to register for a new TEN account. When registering, you will need to provide Name and Address information, and a valid credit card number. After you have created an account, you will be taken to the sign on screen. If you have any problems connecting to TEN, you can contact the friendly TEN Customer Service elves for help. See the end of this file for TEN's Customer Service contact information. If you have questions about TEN once you've signed on to the service, you can access the TEN online Help file by going to the Support menu and choosing "Help Topics". The Help file can also be viewed off-line by clicking on the "ten" help icon in the TEN directory (the icon looks like a purple book). You can also hit the "?" on any TEN screen and then click on a portion of the screen or dialog box to see instant help on that part of TEN. And if you ever need to uninstall the TEN software, be sure to go to Start-->Programs-->TEN-->Remove TEN. When a confirmation dialog box appears, click Yes. This way, you'll clear the registry of all gobbledygook and allow your computer to compute happily away. 4.0 SELECTING A CONNECTION METHOD There are three ways to access the TEN service: 1) a TEN local access number, 2) an Internet connection provide by an Internet Service Provider (ISP), 3) or a direct connection to the Internet via your office or school. TEN LOCAL ACCESS NUMBER: If you do not already have access to the Internet through an ISP, you can use your modem to call one of our local access numbers (provided by Concentric Network). TEN has local access numbers spread across North America, so it's likely there is an access number near you. To use one of these numbers, install TEN, run the TEN software, and select the SETTINGS button from the sign on screen. Next, select the "Select one of TEN's local access numbers" option, click "OK," and then choose the local access number nearest you. (Note: Selecting this option will incur an additional hourly charge. Also, toll charges will apply if the number is long distance for you.) YOUR OWN INTERNET SERVICE PROVIDER: An alternate way to access TEN is through your own Internet Service Provider (ISP). You do this by 1) logging on to your ISP, 2) running the TEN software, 3) selecting the SETTINGS button on the TEN sign on screen, and 4) choosing the "Use my direct Internet connection" option. (TEN supports the Windows 95 32-bit Winsock. If your ISP doesn't support Winsock32, you may need to take additional steps to connect to TEN.) If you use your own ISP, pay careful attention to what Mr. Bandwidth (the funny looking guy on the Arena screen) has to say about your connection quality. Some ISPs do not provide a good enough connection to play fast-action games like Duke Nukem 3D over the Internet. If Mr. Bandwidth says that your connection is not up to snuff, you'll want to try signing on through one of TEN's local access numbers. (Note that you can still play games like Deadlock and Warcraft with slower connections.) DIRECT CONNECTION AT THE OFFICE OR SCHOOL Another way to access TEN is through a direct connection to the Internet provided by your office or school. Simply run the TEN software and choose "Use my direct Internet connection" after clicking the SETTINGS button on the sign on screen. This option is only available when your boss isn't looking or you've finished all your Calculus homework. 5.0 CUSTOMER SERVICE Support for TEN is available via phone, fax, the Web and electronic mail. PHONE: 1-800-8040-TEN o TENFONE (Computer) - Automated voice response - Includes general and technical information - Available 24 hours a day, 7 days a week o Customer Support (Humans!) - Billing questions and account creation information - Available 9 AM to 7 PM Pacific time, 7 days a week REGULAR FAX: (415) 778-3514 WORLD WIDE WEB: o TEN Home Page: www.ten.net - General info and corporate stuff o TEN DataSpheres: www.ten.net/gamesel - News, hints, tips and game files o TEN Customer Service: www2.ten.net/support - Frequently Asked Questions and e-mail addresses o TEN's News and Events: www2.ten.net/news - News about TEN and tournament/event schedules o File Factory: www.filefactory.com - Tons of patches, shareware and upgrades for your fav games ELECTRONIC MAIL (24-hour turnaround): o General Assistance: customersupport@ten.net o Technical Assistance: technicalsupport@ten.net o Billing Issues: billing@ten.net o Bug Issues/Reports: bugs@ten.net o Suggestions: suggestions@ten.net o Complaints: complaints@ten.net o Compliments: kudos@ten.net TECHNICAL QUESTIONS o Technical questions should be handled by our online Web support form. To access the form from within TEN, pull down the Support menu and choose "Got a Problem?" When you submit the form, we'll get right on it! -10-