PC-Test Pro/PCTESTPRO.iso/commtls/zfaxus/entp/addendum

Text File | 1994-08-25 | 12.5 KB | 243 lines

ADDENDUM
This is the addendum for Zfax version 3.20 and above. Since 3.12 we have added and
improved features in our faxback portion.  We have also added a whole new
procedure that will allow paging and forwarding. First it would be wise to
describe what each of these new features briefly before going into its details.

Outcalling

1) Paging

You can have yourself paged, once a message has been left in the system mailbox.
The message can be just a fax message, a voice message or a combination of both
fax and voice messages. Once paged it will display on the pager a code that was
previously specified (eg. 111) in the configuration to identify itself as Zfax,
plus it will also indicate how many fax and how many voice messages that you have
in the mailbox. You could even specify whether you would like to be paged 24 hours
a day or during office hours. The office hours can be specified in the
configuration and changed remotely. Some of the outcalling functions which will
be discussed later can be changed remotely. We will discuss this in more detail.

2) Forwarding

You can have the voice or fax messages be automatically forwarded to a different
destination. Once a message is received, it will after a specified amount of time
dial the number that was specified and plays a message that identifies itself as
a Zfax Forwarding message and prompts for a password. Once a password is entered
correctly, the user can then retrieve the messages. This is done remotely. Once
again, changing the number and the duration that the forwarding option is turned
on can be changed remotely. This will be discussed in more detail later.


FAXBACK

This will allow a user to use Zfax as a faxback system with a capability of
supporting up to 1000 documents. A user can request up to 4 documents. There are
two options available in retrieving the documents:

1) The user must be calling from a faxphone and therefore no charges are incurred
   on the host side.

2) A caller can be calling from either a faxphone or a touchtone telephone and the
   caller, if (s)he so chooses, enters the number of the fax machine/modem  that
   (s)he wants the fax sent to after (s)he hangs-up.

You have the ability to prohibit international calls by entering the international
access code of your country as part of the "BLOCK CODE". After the caller has
entered the first document number he will be prompted to enter the next document
number or enter "*" to indicate the selection is complete. Once a maximum of four
documents are entered the caller will be prompted to identify the mode he wants
the fax to be send. The caller when entering the number must enter the area code
first and terminate it with a "#". This version of Zfax and above will allow you
to directly go into faxback mode. How this is accomplished will be explained
later.

Outcalling.

Configuring it locally.

1) Move the cursor to "System" under Configure and press the enter key.
2) Move the cursor to "System Maintain" and press the enter key and the default
   password is "9999".

3) Now you have entered outcalling menu and have available the options below:
   i) System Password:   Just enter a 4-digit password or leave it at "9999"
      which is the default. Please note that it is advisable to change the
      default password for security reasons.

  ii) Outcalling function:
      Here you have four options:
      a) Voice only- This means that you enable the outcalling function only for
         voice messages that are left in the "SYSTEM MAILBOX".
      b) Fax only-  This means that you enable the outcalling function only for
         faxes that are received in the "SYSTEM MAILBOX".
      c) All messages- This means that you enable the outcalling function for
         all messages regardless of voice or fax that are left in the "SYSTEM
         MAILBOX".
      d) Disable- This disables outcalling function altogether.

 iii) Outcalling number:  The number of your pager system if the "Outcalling
                          pager" is enabled or the number that you want your
                          faxes or voice messages to be forwarded as defined in
                          the "Outcalling function".

  iv) Outcalling Pager:  If you want to enable outcalling function as a pager
                         then this should be enabled.

   v) Page Pause:  This was added because the variance in different pager system
                   on the way they handle calls coming in. This is the waiting
                   period before the "Paging ID" is send out. Lot of times a
                   paging system will begin with a voice message that will
                   prompt you to enter the calling number and because this is
                   not a standard, Zfax will not know when to begin sending the
                   "Paging ID". Since you are going through only a single paging
                   system you need to find the right interval.

  vi) Pager Id:  This number should be unique(ex.911) that informs you that it
                 is Zfax that is paging you.

  vii) Outcalling Hour:  It allows  you to set the outcalling function enabled
                         24 hours a day or just during office hours.

 viii) Office hour from:  If "Office Hours" is enabled then you would need to set
                          the time that you want to begin being paged.

   ix) Office Hour to:  If "Office Hours" is enabled then you would need to set
                        the time that you want the outcalling function to halt.

    x) Initial Delay:  This is the initial delay in mins before an outcalling
                       function is activated after the arrival of a new message.
                       The message could either be a fax message or a voice
                       message depending on what the "Outcalling Function" is set
                       to.

   xi) Retry Interval:  The duration in mins before the outcalling function is
                        activated again.

  xii) Max Attempts:  Allows the user to set how many attempts are made before the
                      event is no longer triggered.
Configuring remotely.
Here are the following functions that can be changed remotely in regard to the
outcalling function:


1) The "Outcalling Function"
2) The "Outcalling Number"
3) The "Outcalling Pager"
4) The "Outcalling Hour"
5) The "Office Hour From"
6) The "Office Hour To"

Here are the instructions on how to get into the "Administrative Menu"
1) Call into your modem
2) As the main greeting message is played press the "*" key.
3) Enter your password when prompted
4) Once in the remote menu press "6" to go into the outcalling administration.
5) Once you change any of the variables of the outcalling function it will become
   a permanent change until either it is changed again by the user locally from
   terminal or remotely by calling in.

If you are using the outcalling function primarily for paging purposes then the
format of the page when you receive it will look like this:

"Paging-ID",# voice messages and # fax messages.

The "Paging ID" is defined locally in the outcalling menu.


FAXBACK
You have two options in configuring this option:
1) Have Zfax go directly into the Faxback Service
2) Have Zfax go into the main greeting message and give the caller as one of the
   options to go into Faxback Service.

To set up option 1 you would have to do the following:
1) Go into the "SYSTEM" menu under "Configuration" and move down the cursor until
   it is highlighted on "Normal Answer Ring" and press the ENTER key.
2) Choose "Faxback" as the option
3) Now when a caller comes in they will go directly into the Faxback Menu.

Please note that you can also set this option for one of the different "Ring
Answer Type" (ex. Ring 1 Answer Type) and have one line coming in with one number
for fax/voice/data callers and the other number specifically for "Faxback".

How to setup the range of faxback documents
1) Go into the "VOICE" menu under "Configuration" and move down the cursor until
   it is highlighted on "Faxback Digits" and the valid range of values is from 0-
   2. Here is the value and the corresponding range:

Value               Range                         DTMFs Entered
  1                  10  faxback documents           0-9
  2                  100 faxback documents           0-99
  3                  999 faxback documents           0-999

Please note that when a caller calls in and requests a document, the setting of
the "Faxback Digits"  will determine how many numbers the caller will enter on his
touch tone phone.


How to setup faxback documents.
1) Select the "Faxback" submenu under "Voice Mail" and press ENTER.
2) Move to the first row
3) Press F8
4) In the File Name field, enter or select the name of a file that you want the
   callers to retrieve.
5) Press ENTER and the Document is selected.
6) It should now no longer show "NOT EXIST" on the row you selected.

Please note a detail explanation of selecting faxback documents is on page 98 of
the ZFAX Manual.

Methods of Faxback Service:
1) The default methodology assumes that the caller is calling from a faxphone.
2) A second alternative is that the caller could be calling from a touchtone phone
   and if this is desired then the following steps should be taken:
   a) Select the "FAX" submenu under "CONFIGURATION" and press ENTER. Move the
      cursor down until it is highlighted on "Faxback Outcall" and press ENTER.
   b) Enable this option and press ENTER.
   c) Selecting this option will enable both methods, touchtone phone and
      faxphone.

How the Faxback Service works:
The caller calls in and could be greeted in two ways:
1) Go directly into the Faxback Service main message or
2) Go into the main greeting message and the caller by pressing a DTMF tone will
   be directed directly to the Faxback Service main message.

Note:  The Faxback Service main message will vary according to the method chosen.
       If the caller only wants to give the caller faxphone privileges then the
       "nfboutv.zad" message will be played but on the other hand if touchtone and
       faxphone is allowed then the "askfaxbn.zad" will be played.

3) The caller will be prompted to enter a document number if known or choose an
   index of documents(ex.100). The caller, once the selection is completed for the
   first document will be prompted to end it by pressing the "*" or another
   document number. You can select up to four documents and once the limit is
   reached it automatically goes to the next menu.
4) The caller will be prompted to choose either of two methods:
   a) Faxphone
   b) Touchtone
   If touchtone is selected then the destination number is prompted.
5) The caller must enter the area code of the destination number regardless
   whether the caller is in the same area code. Here we need to discuss in more
   detail how the blocking function works. Go into "MODEM" under "CONFIGURATION"
   and press ENTER. There are four variables of interest:
   a) Local area code:  This is area code of the host. When a caller who is
                        calling from the same area code enters the number, the
                        area code will be compared and if same, will not be part
                        of the actual number dialed out. This is important if
                        "Faxback Outcall" is selected.
   b) Long Distance Code:  The long distance prefix, for example "1" in the U.S.A.
                           Once again if the caller is from the same area code the
                           "1" prefix will not be dialed out.
   c) Predial Code:  This is the access code to get an outside line.
   d) Block Code:  This allows the user for example to block Zfax from calling to
                   international numbers(ex.011).

Please note for all these variables you can enter up to 6 digits but only a single
"Block Code" can be assigned.
6) Once the caller enters the number terminated with a "#", the system repeats the
   number to the caller for confirmation and if correct the caller is done and if
   not is prompted to enter the number again.
7) Once the caller hangs-up the fax is send out.