NetGuide 2004 June/NETGUIDE0604.iso/pc/essentials/Windows/InternetExplorer/IENT_S5.CAB/IENT_5.CAB/support.txt

Text File | 2002-08-29 | 14.8 KB | 623 lines

TECHNICAL SUPPORT OPTIONS

The services and prices listed here are available in the United States
only. Support outside the United States may vary, please see our
International Support list for regional contact details. Microsoftís
support services are subject to Microsoftís then-current prices,
terms, and conditions, which are subject to change without notice.

Product Name:         Internet Explorer 6 Service Pack 1

OEM distributed:    If your product came installed with a new
computer or device, the hardware manufacturer provides technical
support and assistance for this software. Please contact your
manufacturer directly for support.

Support Info Online:     http://support.microsoft.com/directory/productsupportoption.asp
In Canada, visit http://microsoft.ca/support

TTY Users:         Microsoft text telephone (TTY/TDD) services
are available at [phone] in Washington state or [phone]
in the U.S. Call [phone] in Canada.

Worldwide:        The support terms listed here are available
in the United States and Canada only. Support outside the United
States and Canada may vary, please see our International Support
list for regional contact details.

Conditions:    Microsoftís support services are subject to
then-current prices, terms, and conditions, which are subject to
change without notice.


Personal Support Options


Online Self-Help Options

Get your information online. Try our FAQís, WebCasts or search our
Knowledge Base for articles targeted to your issue at http://microsoft.com/support


Products included with the sale of a new computer

If your product was included with the purchase of your computer,
your computer manufacturer provides support for this product
version. For contact details please go to http://support.microsoft.com/directory/directory/oemdirectory.asp


Paid Assisted Support

(a)     Submit your issue online
    http://support.microsoft.com/directory/onlinesr.asp
(b)††     For Paid Assisted Support please call us at [phone]
    in the US or [phone] in Canada

International Product Support

Country/Region names & address information list

Important!     Phone numbers are subject to change. For
        the most recent listing, please visit
        http://support.microsoft.com/directory/ww.asp. If
        there is no Microsoft subsidiary office in your
        country or region, please contact the establishment
        from which you obtained your Microsoft product.


Argentina
Microsoft de Argentina S.A.
Phone: [phone]
Fax: [phone]
Customer Service: 54-11-4316-4600
Technical Support Phone: [phone]
†
†
Armenia
See Russia
†
†
Australia
Microsoft Pty. Ltd.
1 Epping Road,
North Ryde, NSW
Australia, 2113
Phone: 13 20 58
Technical Support Phone: 13 20 58
Technical Support Fax: (61) (2) 9023 5021
†
†
Austria
Microsoft Ges.m.b.H.
Fax: (43) (1) 610 64 -200
Information Services: 08000-123 345
Fax: [phone]
E-mail: [e-mail]
Direct Services (Updates, etc.): (43) -(1) 795 67028,
 Fax: (43) -(1) 795 67029, [e-mail]
Standard Support (Installation and Handling): (43) -(1) 50222-2255
†
†
Azerbaijan
See Russia
†
†
Belgium
Microsoft BVBA
Phone: [phone]
Fax: [phone]
Support Network Info Center: 02 - 5139979
Microsoft Subscription Centre (MSDN): [phone]
Microsoft Subscription Centre (TechNet): [phone]
Technical Support:
02-5133274 (Dutch-speaking)
02-5132268 (French speaking)
02-5023432 (English-speaking)
†
†
Belarus
See Russia
†
†
Bolivia
Customer Service: 0800-2029
Technical Support: 0800-3443
†
†
Brazil
Microsoft Informatica Ltda.
Phone: [phone]
Fax: [phone]
Customer Service and Technical Support:
Phone: (55) (11) 3444-6844
Fax: (55) (11) 5682-6091
Automatic Fax: (55) (11) 5506-8506
Bulletin Board Service: (55) (11) 5506-1234

†
Bulgaria
Microsoft Bulgaria Ltd.
(359) 0 2 / 9657 371
Technical Support: (359) 0 2 / 731 088

†
Canada
Microsoft Canada Co.
Head Office Phone: [phone]
Customer Information Centre: [phone]
Technical Support:
Microsoft Desktop Operating Systems: [phone]
Microsoft Desktop Applications: [phone]
Other Standard Technical Support: [phone]
Paid Personal Support Information: [phone]
Small Business Support Information: [phone]
Premier Support Information [phone]
Text Telephone (TTY/TDD) [phone]
†
†
Caribbean
Microsoft Caribbean, Inc.
Phone: [phone]
Fax: [phone] or [phone]
Technical Support/Soporte Tecnico: 1-877-672-3842
Technical Support E-mail: [e-mail]
Customer service: [phone], para cÛdigos de
 ·reas 787†y 809 solamente, 506-298-2000 (para otras ·reas)†
Customer service E-mail: [e-mail]
†
†
Central America
Technical Support/Soporte Tecnico: [phone]
Technical Support E-mail: [e-mail]
Customer Service: [phone]
Customer Service E-mail: [e-mail]

†
Chile
Microsoft Chile S.A.
Phone: [phone]
Fax: [phone]
†

China
Microsoft (China) Co. Ltd
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: (011) ñ(86) 10-6261 7711
Fax: (011) ñ(86) 10-6253 6630

Microsoft Global Technical Engineering Center
20/F, 23/F, 24/F, 25/F, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C.
Phone: (011) ñ(86) 21-64691188/ (011) ñ(86) 21-6469 8899
Fax: (011) -(86) 21-6469 1166 / (011) ñ(86) 21-6469 9900
†
†
Colombia
Microsoft Colombia
Customer service -LÌnea de Respuesta Microsoft (Santa FÈ
 de Bogot· D.C.) Phone: [phone]
To place calls outside Bogot·: 9800-5-10595 or 9800-9-10595
Fax: [phone]
†
†
Costa Rica
Phone: [phone]
Fax: [phone]
†
†
Croatia
Microsoft Hrvatska d.o.o.
[phone]
Product Support and Customer Service: 0800 300 300
 (toll free in Croatia)
Customer phoning from outside Croatia should dial: [phone]
Product Support E-mail: [e-mail]
Customer Service E-mail: [e-mail]†
†

Czech Republic
Microsoft s.r.o.
(420) (2) 611 97 111
Technical support: (420) (2) 215 03 222
Information service (420) (2) 21 777 222†
†

Denmark
Microsoft Danmark
Phone: [phone]
Fax: [phone]
Technical Support: [phone]
Sales Support: [phone]
†
†
Dominican Republic
Phone: [phone]
Fax: [phone]
†
†
United Arab Emirates
Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical Support (Personal Operating Systems and
 Desktop Applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: [e-mail]
Customer Service Center (Version upgrade / TechNet and
 MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
†
†
Ecuador
Corporation Microsoft del Ecuador S.A.
Phone: [phone]
PBX: 593-2-460 453
Fax: [phone]
†

Egypt
Technical Support (Personal Operating Systems,
 Desktop Applications, and Development Tools Installation ONLY):
Telephone: [phone]
[phone]
Fax: [phone]
E-mail: [e-mail]
†
†
El Salvador
Phone: [phone]
Fax: [phone]
†
†
England
See United Kingdom
†
†
Estonia
Technical Support: [phone]
For other phone numbers, see Latvia
†
†
Finland
Microsoft OY
Phone: [phone]
Fax: [phone]
Technical Support: [phone]
Sales Support: [phone]


France
Microsoft France
(33) (0) 825 827 829 (0,15 Ä TTC per minute) followed by 0
 and code 10 20 #
Telex: MSPARIS 604322F†


French Polynesia
See France
†
†
Georgia
See Russia
†
†
Germany
Microsoft GmbH
Fax: [phone]
Telephone: [phone]†
Standard Support (Installation and Handling): (01805) 67 22 55
General information about Microsoft support in central Europe:†
Telephone: †(01805) 25-1199
Fax:††(01805) 25-1191†
†
†
Greece
Microsoft Hellas, SA
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone]
Fax: [phone]

†
Guatemala
Phone: [phone]
Fax: [phone]
†
†
Gulf and Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: (971) (4) 3973888
Fax: (971) (4) 3972244
Personal Support Contact Details: (Personal Operating Systems
 and Desktop Applications ONLY)
Gulf (Bahrain, Malta, Qatar, and United Arab Emirates)
Phone: (971) (4) 3975443
Fax : (971) (4) 3972304
E-Mail: [e-mail]
†
†
Lebanon (Cyprus and Lebanon)
Phone: (961) (1) 983348
Fax: (961) (1) 983349
E-Mail: [e-mail]
†
†
Oman
Phone: [phone]
Fax: [phone]
E-Mail: [e-mail]
†
†
Pakistan
Phone: (92) (21) 111 674357
Fax: (92) (21) 4533370
E-mail: [e-mail]
Customer Service Center (Version upgrade / TechNet
 and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
†
†
Hong Kong SAR
Microsoft Hong Kong Limited
20/F Cityplaza 3
14 Tai Koo Wan Road
Hong Kong
Fax: [phone]
Microsoft Information Hotline: [phone]
Microsoft Technical Support: (852) 2388-9600
†
†
Hungary
Microsoft Hungary
Phone: (36) (1) 437-2800
Fax: (36) (1) 437-2899
Customer Services: (36) (1) 267-4636 (2MSINFO)
Technical Support: (36) (1) 267-7846 (2MSSUGO)
†
†
Iceland
See Denmark
†
†
India
Microsoft India
The Great Eastern Center
70, Nehru Place
New Delhi
110 019
Phone: MS ñ Bangalore  (91) (80) 212 1212,
MS ñ New Delhi (91) (11) 629-4600, 629-4601
MS ñ Mumbai (91) (22) 2844000
Fax: MS ñ Bangalore (91) (80) 212 1000,
MS ñ New Delhi (91) (11) 629-2650,
MS ñ Mumbai (91) (22) 2883040


Indonesia
Microsoft Indonesia
17/F Chase Plaza
JL. Jend Sudirman Kav. 21
Jakarta 12920
Indonesia
Technical Support:
Phone: (62) (21) 520-8111
Hotline Support: (62) (21) 570 4254 ext 4
Fax: (62) (21) 570-1169
†
†
Ireland
Technical Support:
Phone: [phone]
See United Kingdom
†
†
Israel
Microsoft Israel Ltd.
Reception:
Phone: (972) -(9) 952-5353
Fax: (972) -(9) 952-5333
Customer Service and Information Center:
Phone: (972) -(9) -952-5400
Fax: (972) -(9) -952-5411
Technical Free Support for Windows, Office:
Phone: (972) -(9) -952-5400
Fax: (972) -(9) -952-5403
†
†
Italy
Microsoft Srl
Phone: [phone]
Fax: [phone]
Microsoft Rome Office: (39) 06 5095-01
Fax: [phone]
Customer Service (New product info, product literature):
 (39) 02 70-398-398
Customer service for IT/Operatori del Settore IT: (39) 02 70-398-398
Technical Support: (39) 02 70-398-398
Microsoft Consulting Service: (39) 02 70-398-398†
†

Jamaica
Phone: [phone]
Fax: [phone]
†
†
Japan
Microsoft Asia Limited
Sasazuka NA Bldg.
50-1, Sasazuka 1-chome, Shibuya-ku
Tokyo 151-8533
Japan
Technical Support (Standard Support):
Windows XP: (81) (3) 5354-4600 / (81) (6) 6347-4605
Windows 2000: (81) (3) 5354-4568 / (81) (6) 6347-4458
Windows 9x: (81) (3) 5354-4598 / (81) (6) 6347-4498
Office: (81) (3) 5354-4500 / (81) (6) 6347-4400
Technical Support options/ Support Contract: (81) (3) 5354-4700
Information Center (Presales Product Support):
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 6347-9300
Customer Service Phone
Phone: (81) (3) 5454-2300
Fax: (81) (48) 226-5511 (Version Upgrade)
Fax: (81) (3)†5957-5577 (Registration)
†

Kazakhstan
See Russia
†
†
Kingdom of Saudi Arabia
Phone: (966) -(1) 488-1165
Fax: (966) -(1) 488-1576
Technical Support (Personal Operating System and
 Desktop Applications only):
Phone: [phone] (toll free within Saudi Arabia)
Fax: (966) -(1) 4740576
†
†
Kyrgyzstan
See Russia
†
†
Korea
Microsoft CH
6th Floor, West Wing, POSCO Center,
892 Daechi 4-Dong, Kangnam-Ku,
Seoul, Korea
Zip code: 135-777
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Satisfaction Center: [phone] (toll
 free domestic only), (82) (2) 558-8161
Game and Hardware Service Center: [phone]
 (toll free domestic only), (82) (2) 715-1457
Technical Support Center: (82) (2) 508-0040
Security Hotline: (82) (2) 3468-7200
Microsoft Fulfillment Center: (82) (2) 3472-9692
Microsoft FastTips: (82) (2) 3453-7555
Internet: http://microsoft.com/support
†
†
Kuwait
PO Box 5244
13053 Safat
Tel: [phone]
Fax: [phone]
Technical Support (Personal Operating Systems,
 Desktop Applications, and Developer Tools ONLY):
Tel: [phone]
†
†
Latin America
Microsoft Latin American Headquarters (U.S.A.)
Phone: [phone]
Fax: [phone]
Customer Service: [phone]
Technical Support: [phone]
†
†
Latvia
Microsoft
Phone: 371†750 8323
Fax: 371†750 83 38
Technical Support: [phone]
†
†
Liechtenstein
See Switzerland
†
†
Lithuania
Technical Support: [phone]
For other phone numbers, see Latvia
†
†
Luxembourg
Microsoft BVBA
Phone: [phone]
Fax: [phone]
Support Network Info Center: +31-2 - 5139979
Microsoft Subscription Centre (MSDN): [phone]
Microsoft Subscription Centre (TechNet): [phone]
Technical Support:
[phone] (Dutch-speaking)
[phone] (French-speaking)
[phone] (English-speaking)

†
Malaysia
Microsoft (Malaysia) Sdn Bhd
Level 15, Menara Amcorp
18 Persiaran Barat
46050 Petaling Jaya
Selangor Darul Ehsan, Malaysia
Phone: (6) [phone]
Fax: (6) [phone]
Customer Services:
Phone: Toll-free ñ (1)ñ(800) 88-3249
Fax: (6) [phone]
Technical Support:
Phone: (6) [phone]
Fax: (6) [phone]
†
†
MÈxico
Microsoft MÈxico, S.A. de C.V.
Phone: [phone]
Fax: [phone]
Applications and Operating Systems: (52) (5) 265-3399
Developer tools and Server Operating Systems: (52) (5) 267-2190
Customer service: (52) (5) 265-3380
Resellers: (52) (5) 267-2110
Fax: (52) (5) 267-2119
†

Middle East
Microsoft Middle East
Phone: (971) (4) 397 3888
Fax: (971) (4) 397 2244
Technical Support (Personal Operating Systems and
 Desktop Applications ONLY):
Phone: (971) (4) 397 5443
Fax: (971) (4) 397 2304
E-mail: [e-mail]
Customer Service Center (Version upgrade / TechNet and
 MSDN subscription):
Phone: (971) (4) 299 5082
Fax: (971) (4) 299 5097
†
†
Morocco
Microsoft Afrique du Nord et de l'Ouest
Phone: (212) (2) 95 80 80
Fax: (212) (2) 95 85 85
†
†
Netherlands
Microsoft BV
Telefoon: 020-5001500
Microsoft Contact Center: 020-5001005
Microsoft Subscription Centre (MSDN): 020-5001037
Microsoft Subscription Centre (TechNet): 020-5001035
Technische ondersteuning:
020-5001005 (Nederlands)
020-5001053 (Engels)
Internet: http://www.microsoft.nl/support
††
Microsoft Consulting Services Benelux
Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005
Information Services and Subscriptions
TechNet
Netherlands: [phone]
Belgium: (32) (2) 5022176
Luxemburg: (32) (2) 5022176
Microsoft Developer Netwo