Click on the Help button in the upper left corner of the Knowledge Navigator or press F1 to access this Help system whenever you need assistance with KnowledgeLand.
The Troubleshooting section contains helpful technical information and explains what to do if you need additional assistance.
Getting in touch with AT&T WorldNet Service
AT&T WorldNet Customer Care: (800) 400-1447
World Wide Web: http://www.att.com/worldnet
Getting in touch with Knowledge Adventure
Phone: (818) 246-4400
Fax: (818) 246-5604
Bulletin Board: (818) 246-4830 (1200 to 14,400 BPS,N,8,1)
Kids! Point your web browser to http://www.adventure.com to play interactive games, download cool graphics and see exciting sneak previews of upcoming Knowledge Adventure products.
Parents! Use the Knowledge Adventure website as your starting place to locate the most up-to-date information on finding, buying, and using educational software and online educational resources.
Troubleshooting
This section will help you solve problems you may have using KnowledgeLand. The "Online Problems" section will help you determine whether you need to contact your Internet Access Provider or Knowledge Adventure. The "Questions and Answers for Windows" section will help you solve problems using KnowledgeLand for Windows. The "Questions and Answers for Macintosh" section will help you solve problems using KnowledgeLand for the Macintosh.
If you do not find the answer to your question here, you have the following options:
Γêæ Call your Internet Access Provider. If you have signed up with AT&T WorldNet Service, call (800) 400-1447.
Γêæ Call the Knowledge Adventure Technical Support and Automated Help line at (818) 246-4811. Please be seated at your computer before calling.
Γêæ Write down your question and fax it to Knowledge Adventure at (818) 246-5604.
Γêæ Read commonly asked technical questions and answers (among other things) on the Knowledge Adventure Bulletin Board System. The BBS is available to you 24 hours a day at (818) 246-4830 (1,200 to 14,400 BPS,N,8,1).
ΓêæVisit our World Wide Web site (http://www.adventure.com) and select Technical Support
Online Problems
If you are having trouble getting or staying online, review the appropriate sections of this Help system under Getting Started and Welcome to KnowledgeLand and check the Help system for your Internet dialer software. Also look over the documentation your Internet Access Provider has given you. If you still can't find the solution, use the following table to determine whom to contact.
Contact your Access Provider if:
Your email program gives you error messages or refuses to download your email.
You can't get your modem to work.
You have general questions about the Internet.
You have trouble connecting to the Internet.
You've forgotten your username or password for connecting to the Internet.
You have trouble using an Internet application, such as the web-browser or email program.
You keep getting disconnected from the Internet.
You cannot reach the Knowledge Adventure website or any other website using the web-browser.
Contact Knowledge Adventure if:
Your KnowledgeLand icon won't start the program.
Your computer crashes when you start KnowledgeLand.
You've forgotten your KnowledgeLand screen name or password and you no longer have the email from Knowledge Adventure containing this information. Read What if I forget my password? for more details.
Your KnowledgeLand screen name and password don't work, even after registering.
Text to Speech does not play correctly on your system.
About memory
On my Macintosh, I get a message saying there is not enough memory for the application to run. What should I do?
KnowledgeLand requires 3,000K of memory. You should try disabling all extensions except Sound Manager 3.0, QuickTime, and any extensions required by your particular CD-ROM driver. It will also help to remove any unnecessary fonts.
1. If you have Extensions Manager (or similar utility), remove the unneeded extensions and restart your Macintosh.
2. If you do not have Extensions Manager (or a similar utility), create a new folder on your desktop named "Extensions(disabled)." Move the unnecessary extensions to this folder and restart your Macintosh.
3. If you still do not have enough memory, follow the same procedure with any fonts you don't need.
4. When you want to restore your Macintosh to its previous state, simply drag and drop the files to their previous locations and restart your computer.
About sound
On my Macintosh, I either hear no sound, or the sound is very quiet. How can I adjust this?
Use the Sound control panel to set the volume level. Experiment with the volume level to find a comfortable setting.
While running KnowledgeLand, I notice that the sounds are sometimes interrupted. How can I correct this?
Sound drop-outs can be caused by a variety of sources. Try the following steps to resolve the problem:
1. If Virtual Memory is on, turn it off.
2. A conflict with another application could be the culprit. Quit out of any other applications and try running KnowledgeLand again.
3. A conflict with an extension or control panel could also be at fault. Try turning off all unnecessary extensions and control panels.
About video
The animation in KnowledgeLand appears slow or "jerky" on my Macintosh. Is there a way to fix this?
KnowledgeLand is a very dynamic program that takes full advantage of your computer's resources. Slower machines may experience slowness or "jerky" behavior from the program. These effects can be reduced or even eliminated with the following suggestions:
1. Quit out of any other applications before running KnowledgeLand.
2. Make sure that Virtual Memory is turned off.
3. Turn off any unnecessary extensions or control panels.
CD-ROM Storage and Handling Information
In storing and handling the KnowledgeLand CD-ROM disc, you should use the same care as you do with music CDs. If your KnowledgeLand CD-ROM disc stops working, check to see if it is soiled by fingerprints, dust or dirt. If so, it can be wiped clean. Always wipe the non-printed side in a straight line, from the center to the edge with a clean, lint-fee, soft, dry cloth.
No solvent or abrasive cleaner should ever be used on any CD-ROM.
No further cleaning will be necessary if the CD-ROM is always held by the edges and is replaced in its "jewel case" immediately after playing.
Follow these tips and your KnowledgeLand CD-ROM will provide a lifetime of creativity, learning and fun.
