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Graphics Interchange Format  |  1997-06-04  |  2.2 KB  |  201x182  |  4-bit (4 colors)
   ocr: TechnicalSupport Costs 2People $200K (Salary & Benefits. etc) 30 contacts per day 60 per person Efficiency 8 Work Days 260 Calls handled 12,480 Cost per - Contact $16.03