Sometimes you will need help. We are here for you, however our help can only assist with information about the book, help with the CD-Rom, things that may be missing, and the like. We, unfortunately, are not authorized to assist with computer malfunction, system errors or third party applications.
If you need help, or are unsure where to go for help, you can contact us through our website. You should get a response from 24-48 hours. Go to www.mcp.com/support to submit an email. You will need to provide the following information:
1) Full Title of the Book. (How Computers Work, Sixth Edition)
2) The ISBN of the Book. (0789725495)
3) Your Name.
4) Your Email Address.
5) Your Problem or Question.
6) System Information.
Sometimes we will have already resolved problems, such as file updates or errata. You can find this information and more at: www.quepublishing.com. You will need the ISBN of the book (0789725495) to access that information.