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-
-
- TELECOM Digest Fri, 14 Jan 94 08:33:00 CST Volume 14 : Issue 29
-
- Inside This Issue: Editor: Patrick A. Townson
-
- Canadian Teen Charged With $500,000 Phone Fraud (William Van Hefner)
- Re: Phone Phreakers Down South (Paul Buder)
- Re: Phone Phreakers Down South (Bob Niland)
- Using Spare Channels on a T1 (Javier Henderson)
- Re: Sprint Voice Foncard Press Release (Brent Whitlock)
- Telnet to Remote PC's COM Port (Steve Pinkston)
- Nynex Name Change (Dale Farmer)
- Norwegian CLID (was "Anonymous Call Rejection") (Richard Cox)
- Book Review: "Basics Book of Information Networking" - Motorola (R. Slade)
- ISDN Residential and PacBell (Steve Cogorno)
- Transborder Data Flow? (Michael L. Winkelman)
- Online Comments to U.S. Social Security Administration (Jack Decker)
-
- TELECOM Digest is an electronic journal devoted mostly but not
- exclusively to telecommunications topics. It is circulated anywhere
- there is email, in addition to various telecom forums on a variety of
- public service systems and networks including Compuserve and GEnie.
- Subscriptions are available at no charge to qualified organizations
- and individual readers. Write and tell us how you qualify:
-
- * telecom-request@eecs.nwu.edu *
-
- The Digest is compilation-copyrighted by Patrick Townson Associates of
- Skokie, Illinois USA. We provide telecom consultation services and
- long distance resale services including calling cards and 800 numbers.
- To reach us: Post Office Box 1570, Chicago, IL 60690 or by phone
- at 708-329-0571 and fax at 708-329-0572. Email: ptownson@townson.com.
-
- ** Article submission address only: telecom@eecs.nwu.edu **
-
- Our archives are located at lcs.mit.edu and are available by using
- anonymous ftp. The archives can also be accessed using our email
- information service. For a copy of a helpful file explaining how to
- use the information service, just ask.
-
- TELECOM Digest is gatewayed to Usenet where it appears as the moderated
- newsgroup comp.dcom.telecom. It has no connection with the unmoderated
- Usenet newsgroup comp.dcom.telecom.tech whose mailing list "Telecom-Tech
- Digest" shares archives resources at lcs.mit.edu for the convenience
- of users. Please *DO NOT* cross post articles between the groups. All
- opinions expressed herein are deemed to be those of the author. Any
- organizations listed are for identification purposes only and messages
- should not be considered any official expression by the organization.
- ----------------------------------------------------------------------
-
- From: vantek@aol.com
- Reply-To: vantek@aol.com
- Date: Fri, 14 Jan 94 04:27:38 EST
- Subject: Canadian Teen Charged With $500,000 Phone Fraud
-
-
-
- TORONTO (Jan. 11) UPI - A Canadian teenager has been charged with
- defrauding a cellular phone network out of $500,000 worth of long
- distance calls.
-
- The youth, who as a young offender can not be identified, allegedly
- used a computer to gain access to customers' voice mail boxes.
-
- The teen would change the greetings in the voice mailboxes, and the
- new greetings were used to approve calls billed to the Rogers Cantel
- Inc. network.
-
- About $200,000 worth of calls were billed to a single phone number
- over a 17-day period.
-
- Cantel blames Bell Canada's new automated long-distance billing
- service, and is fighting with the phone company over who should pay
- for the losses.
-
- Since the alleged thefts last spring and fall, Cantel has started
- offering customers a service that will keep their cellular phones from
- accepting third-party bills.
-
- A industry analyst estimated that long-distance fraud costs North
- American companies $2 billion a year, much of it by hackers who gain
- access to telephone networks by breaking access codes.
-
- (END)
-
- Geez, to ring-up a $500,000 cellphone bill he must have been on the
- phone for AT LEAST a couple of hours!!! He'll probably end-up
- counter-suing the cellular carrier for giving him a brain tumor, or
- something ...
-
-
- William 'Van' Hefner
- Vantek Communications
-
- ------------------------------
-
- From: paulb@teleport.com (Paul Buder)
- Subject: Re: Phone Phreakers Down South
- Date: 13 Jan 1994 18:53:39 -0800
- Organization: Teleport - Portland's Public Access (503) 220-1016
-
-
- > [TELECOM Digest Editor's Note: Then too, sometimes the phreaks
- > manage to get the root password (the code used by the system
- > administrator for system maintainence) and reconfigure the system for
- > themselves.
-
- That wouldn't be possible on all voicemail systems. The system I use
- is called Repartee. No reconfiguration of privileges is allowed over
- the phone unless it is explicitly set up to do that. They have to be
- done by typing into the keyboard of the voicemail computer.
-
-
- paulb@teleport.COM Not affiliated with teleport.
-
- ------------------------------
-
- From: rjn@hpfcla.fc.hp.com (Bob Niland)
- Subject: Re: Phone Phreakers Down South
- Date: Thu, 13 Jan 1994 15:41:20 GMT
- Reply-To: rjn@csn.org
- Organization: Colorado SuperNet
-
-
- V2ENA81%OWEGO@zeta.eecs.nwu.edu wrote:
-
- > I am assuming that how is this done is to figure out people's voice
- > mail passwords and then use the transfer feature to get off-site.
-
- Stealing voicemail passwords and redirector access codes is trivially
- easy if:
-
- - Any of the system users have cellphones;
- - They aren't directed, in the strongest terms, to NEVER use secured
- system features from cellphone;
- Cordless phones are also a risk, although a smaller one.
-
- Does AT&T routinely advise their PBX customers to warn users about the
- cellphone risk?
-
-
- Regards, 1001-A East Harmony Road
- Bob Niland Suite 503
- Internet: rjn@csn.org Fort Collins
- CompuServe: 71044,2124 Colorado 80525 USA
-
- ------------------------------
-
- Subject: Using Spare Channels on a T1
- From: henderson@mlnaxp.mln.com
- Date: 13 Jan 94 17:06:41 PST
- Organization: Medical Laboratory Network; Ventura, CA
-
-
- Hello,
-
- I posted about this several months ago, and I only got one or two
- responses. I thought I'd post again ...
-
- Our company has the main facility in Ventura, CA, and we have smaller
- sites throughout California. Right now, we're just using regular phone
- lines to connect to these facilities for voice.
-
- For data, there's a T1 going from the Ventura site to the long
- distance carrier POP, and they run 56Kb circuits to each of the remote
- locations. We're currently using only 7 channels on the T1, and expect
- to have a total of 12 in use by the end of the year.
-
- I'd like to know how complicated it'd be to use the remaining 12
- channels for to route voice calls to our remote sites. Ideally, the
- extensions at the remote sites would look like regular extensions to
- everyone else in the network.
-
- Some technical details ...
-
- The main facility has an AT&T System 75 switch. The remote sites have
- their own switches, though not all of them have the same model (or
- brand, for that matter). One of the facilities doesn't even have a
- switch, just three lines in a rotary (our smallest site).
-
-
- Thanks!
-
- Javier Henderson henderson@mlnaxp.mln.com
-
- ------------------------------
-
- From: whitlock@photon.vlsi.uiuc.edu (Brent Whitlock)
- Subject: Re: Sprint Voice Foncard Press Release
- Date: 14 Jan 94 23:41:28 GMT
- Organization: University of Illinois at Urbana
- Reply-To: whitlock@uiuc.edu (Brent Whitlock)
-
-
- > SPRINT ANNOUNCES THE VOICE FONCARD(SM)
- > -- The World's First Calling Card
- > That Lets Your Voice Do The Dialing --
-
- > ... No voice can be heard truer than on Sprint."
- [ME:] ^^^^^ looks like a little jab at AT&T...
-
- > Schmieg continued, "Everybody's voice is different so this
- > technology offers built-in fraud protection. The voice-matching
- > process is secure enough to ensure authenticity, but flexible
- > enough to allow for slight variations in a caller's voice due to
- > illness or fatigue."
-
- [ME:] I wonder how secure this really is...
-
- > Here's how to place a call using the Voice FONCARD:
-
- > dial the 800 access number;
-
- > speak the Voice FONCARD number, which is the card holder's
- > Social Security number, preceded by one digit (for added
- ^^^^^^^^^^^^^^^^^^^^^^
- > protection, the Social Security number is not printed on the
- > card);
-
- [ME:] It's beginning to not look very secure at all... "for added
- protection" your SSN is not being printed on the card, but you have to
- say it so everyone within earshot will be able to hear your SSN and
- make a note of it if they so choose. I think I'd rather key it in
- with my fingers. I would rather not use my SSN at all, actually, as
- is the case with my current FONcard.
-
- > In addition to the Voice FONCARD, Sprint Priority Gold
- > customers receive, for a low $5.00 monthly fee, benefits that make
- > long distance calling easier, including:
-
- [ME:] I already get the other benefits through my Priority Plus
- membership, which costs me nothing. So essentially, users must pay
- $5.00 a month for their calling card. Does a $60 annual fee for a
- calling card seem a bit expensive to you? It does to me. I won't be
- getting this new FONcard. I wonder how many will ...
-
-
- Brent Whitlock Beckman Institute for Advanced Science & Technology
- whitlock@uiuc.edu Dept. of Electrical & Computer Engineering
- University of Illinois at Urbana-Champaign
-
- ------------------------------
-
- From: pinkston@kentrox.com (Steve Pinkston)
- Subject: Telnet to Remote PC's COM Port
- Organization: ADC Kentrox - Portland, Oregon
- Date: Thu, 13 Jan 1994 23:43:37 GMT
-
-
- I hope someone can help me with this:
-
- I'm looking for a way to be able able to telnet to a specific serial
- port on a remote device, so that I can connect to a non-ip-addressable
- device that is connected to that port.
-
- To be more specific: I have two LANs that are interconnected via
- bridges and T1/FT1 WAN links. I have a PC on the remote LAN that has
- an unused serial port ("COM2"). I want to be able to use telnet from a
- PC on my local LAN to connect to that that port so that I can connect
- to the (9600 bps async) console port of a non-ip device located near
- that PC, in this example a smart CSU. In effect we would be making
- the remote PC a small terminal server.
-
- It has been suggested to me that there may be software solutions to
- this. Ultimately I want to be able to do this for Macs and unix
- stations, too, but for right now I would be pleased with a solution
- for PCs.
-
- Any help or pointers to resources would be greatly appreciated.
-
-
- Steve Pinkston Technical Support Specialist
- ADC Kentrox Portland, OR, USA pinkston@kentrox.com
-
- ------------------------------
-
- From: dale@access2.digex.net (Dale Farmer)
- Subject: Nynex Name Change
- Date: 14 Jan 1994 11:30:11 GMT
- Organization: Express Access Online Communications, Greenbelt, MD USA
-
-
- Last week I had reason to walk past the building in Boston that was
- the main office of New England Telephone. (Franklin Street in Boston)
- They vandals had chiseled off the gold colored metal letters over the
- entrance that said "New England Telephone", Leaving permanant scars in
- the stone over the doors. Really ugly looking. They had placed on
- each side or the doors these huge, blue NYNEX logos. Amazingly ugly
- looking! They took a pretty nice looking art Deco building and stuck
- these awful plastic logo thingies on to spoil the whole look.
-
- One more reason to prove that Corporate America has no
- taste ... or shame. (I don't think the execs in charge noticed the
- large old style Bell System logo up around the eighth floor, otherwise
- they probably would have ordered that removed also. Thank god for
- their inability to look more that six feet past their noses. )
-
-
- Dale Farmer Telephone art policeman :-)
-
- ------------------------------
-
- Date: Thu, 13 Jan 94 20:55
- From: Richard Cox <mandarin@cix.compulink.co.uk>
- Subject: Norwegian CLID (Was: "Anonymous Call Rejection" - Could be Dangerous)
- Reply-To: mandarin@cix.compulink.co.uk
-
-
- Haakon Styri (styri@balder.nta.no) said:
-
- >> We don't transfer ANI from Norway to the USA, arriving in the US
- >> the call is only marked as 'coming from Norway' and this is unlikely
- >> to change in the near future. (I could write chapter and verse about
- >> why, but you probably don't want to read the full argument ...)
-
- Perhaps some of us do want to read the full argument. It would be
- very enlightening to know how this issue is viewed in other countries
- -- especially one like Norway whose telecommunications decisions
- usually seem very well thought out.
-
- Apart from the idea of doing all exchange modernisation and number
- changes at ten to four in the afternoon ... on Thursday afternoons,
- isn't it?
-
- If PAT doesn't want to carry this topic, feel free to mail me directly.
-
-
- Richard D G Cox
-
- Mandarin Technology, Cardiff Business Park, Llanishen, CARDIFF, Wales CF4 5WF
- Voice: +44 956 700111 Fax: +44 956 700110 VoiceMail: +44 941 151515
- E-mail address: richard@mandarin.com - PGP2.3 public key available on request
-
- ------------------------------
-
- Date: 14 Jan 94 14:18 -0600
- From: Rob Slade <roberts@decus.arc.ab.ca>
- Subject: Book Review: "Basics Book of Information Networking" by Motorola
-
-
- BKBSIFNT.RVW 931125
-
- Addison-Wesley Publishing Co.
- Kelly Ford, Promotion/Publicity Coordinator
- P.O. Box 520 26 Prince Andrew Place
- Don Mills, Ontario M3C 2T8
- 416-447-5101 fax: 416-443-0948
- or
- Tiffany Moore, Publicity tiffanym@aw.com
- John Wait, Editor, Corporate and Professional Publishing johnw@aw.com
- 1 Jacob Way
- Reading, MA 01867-9984
- 800-822-6339 617-944-3700
- Fax: (617) 944-7273
- 5851 Guion Road
- Indianapolis, IN 46254
- 800-447-2226
- "The Basics Book of Information Networking", 0-201-56370-3
-
- Ten years ago, this book was known as, "The Basics Book of Data
- Communications." The preface describes it as an industry primer. A
- number of other "Basics Books" have sprung from it on specialized
- topics, and this new version is the "basic" book of the new series.
-
- In general terms, the book does reasonably well as a primer. The tone
- is light, with a fair bit of humour thrown in, as well as cartoon
- illustrations of many points. I doubt, however, that completely
- non-technical managers who need to get a minimal background overview
- of data communications will be entirely comfortable with it. Although
- it makes fun of other texts as being written from the perspective of
- someone with three degrees in computer science, it is entirely clear,
- despite any efforts taken to modify the fact, that this was written by
- engineers.
-
- At the same time, there are occasional problems with the material
- presented. While there are no overt errors, there are very possible
- sources of confusion, as when the discussion of"smart" and "dumb"
- terminals seems to relate the two classes to block versus character
- based transmission. The OSI model of data communications layers is
- discussed under the topic of X.25 and packet switching, and may
- contribute to a misunderstanding of the purpose of a layered model.
-
- The strongest emphasis is on "point-to-point" networking--in other
- words, the connection of terminals or computers in related, but
- geographically dispersed, offices. However, as a short and reasonably
- fundamental introduction to data communications, it has its uses.
-
-
- copyright Robert M. Slade, 1993 BKBSIFNT.RVW 931125
- Permission granted to distribute with unedited copies of the TELECOM
- Digest and associated mailing lists/newsgroups.
-
- DECUS Canada Communications, Desktop, Education and Security group newsletters
- Editor and/or reviewer ROBERTS@decus.ca, RSlade@sfu.ca, Rob Slade at 1:153/733
- DECUS Symposium '94, Vancouver, BC, Mar 1-3, 1994, contact: rulag@decus.ca
-
- ------------------------------
-
- From: cogorno@netcom.com (Steve Cogorno)
- Subject: ISDN Residential and PacBell
- Date: Thu, 13 Jan 1994 17:08:46 PST
-
-
- I just got off the phone with a PacBell Marketing Rep (This guy KNEW
- what he was talking about, and actually treated me like an intelligent
- person.)
-
- Basically, he said that right now ISDN is a tarrifed as business.
- However, Pac Bell filled a Tarrif Request on Nov. 17, 1993, to become
- effective 5/15/93 making it a Residential service, with unmeasured
- service.
-
- The pricing was quite good though:
-
- Installation
- 20.00 Conversion to Business Service
- 150.00 Installation
-
- Monthly Service
- 4.25 Business Measured Rate
- 15.00 ISDN Service Charge
- -7.50 Installation Premium (for every month up to 24 that the
- service is connected.)
-
- Usage
- .04 Call Setup
- .01 Per Minute (Note: 30% disc. after 5, 60% after 11 & weekend)
-
- I have not heard what the hard costs will be yet; the Pac Bell rep
- could not discuss it with me because of regulatory reasons. He said
- he would have a tech call me back with info tomorrow.
-
- For more info, you can call 1-800-622-0735. The guy I talked to was
- Steven, and he really knows what he was talking about (as opposed to
- the first droid who told me that "There is no service called ISDN or
- SDS." When I told him that it was a 'digital' phone line, he politely
- told me that _ALL_ Pacific Bell Exchanges are digital. *NOT* what I
- asked... :-)
-
-
- Steve cogorno@netcom.com
- #608 Merrill * 200 McLaughlin Drive *
- Santa Cruz, CA 95064-1015
-
- ------------------------------
-
- From: Michael L Winkelman <mncwink@novalink.com>
- Subject: Transborder Data Flow?
- Date: Thu, 13 Jan 94 15:44:08 EST
- Organization: NovaLink, 800-274-2814 (voice) or 800-825-8852 (data)
-
-
- Does anyone out there know anything about encrypted transborder
- dataflow, more specifically the rules governing whether a country will
- allow data to flow into or thru that country in an encrypted manner,
- as opposed to the actual export of the programs that do the
- encryption?
-
- I've heard rumblings about various countries, like France, South
- Korea, etc. that either have laws in place saying that you are not
- supposed to telecommunicate in an encrypted manner into the country or
- even worse, you must give them the capability to decrypt what comes
- into the country encrypted? Is this true? Can anyone cite some
- actual laws or authorities?
-
-
- Mike mncwink@novalink.com
-
- ------------------------------
-
- From: ao944@yfn.ysu.edu (Jack Decker)
- Subject: Online comments to U.S. Social Security Administration
- Date: 13 Jan 1994 05:11:38 GMT
- Organization: Youngstown State/Youngstown Free-Net
-
-
- [Although not strictly telecom related, I thought you might be
- interested in seeing this.]
-
- When I logged on to Youngstown Freenet tonight, I was greeted by
- the login message (I guess this is called the "Message Of The Day"
- in Unix circles) which contained the following blurb:
-
- > UNCLE SAM WANTS YOU: The Congressional Office of Technology
- > Assessment is conducting a multi-city "Teleforum" in which they are
- > seeking your thoughts on the Social Security Administration for a
- > study they are doing. Senior citizens (and those who someday expect
- > to BE senior citizens) are invited to participate.
-
- > Access the OTA TELEFORUM off the NPTN Special Projects on the main
- > menu and join in this rather interesting application of teledemocracy
- > at work ...
-
- I entered the forum and was able to pull the following "about"
- paragraphs. Two things to note: Apparently the "teleforums" are
- available on five popular Freenet systems (the ones in Buffalo, NY;
- Cleveland, OH; Denver, CO; Tallahassee, FL; and Youngstown, OH) and I
- would assume you need to have an account on one of those systems in
- order to participate (Internet users can telnet to all these systems,
- and they are accessible from many Gopher systems as well). Also, it
- appears that the Social Security Administration is considering making
- some or all of their services available via the Internet. This could
- be good or bad depending on whether proper attention is paid to
- privacy.
-
- However, one thing that personally disturbs me is that they are
- apparently at least considering elimination of mailing of checks to
- individuals, in favor of disbursements via "Electronic Fund Transfers
- or Electronic Benefit Transfers." My initial gut reaction to that is
- that this could have some real negative effects on privacy and
- individual liberty, because it would in effect force people to have an
- account at some financial institution in order to receive benefits. I
- won't comment further on that now because I haven't really thought
- about all the implications of this yet.
-
- Anyway, here's what I was able to pull off of Youngstown Freenet:
-
- ABOUT THE OTA TELEFORUMS
-
- Over the next five years the Social Security Administration (SSA)
- intends to spend about $1.1 billion on information systems procurement
- and modernization. Critics of SSA -- most notably the General
- Accounting Office -- say that SSA does not have a solid justification
- for this huge investment. That they have not shown that it will
- result in improved service delivery, or an improved work environment.
-
- To help settle this dispute both agencies turned to the
- Congressional Office of Technology Assessment (OTA) to do a study of
- the issue. The OTA, in turn, has asked the National Public
- Telecomputing Network (NPTN) to set-up an electronic forum which would
- allow YOU to express your opinions on the matter.
-
- Here's how it works ...
-
- When you enter the TeleForums you will be able to select any
- (or all) of four issues to comment upon. The issues have to do
- with:
-
- 1) SOCIAL SECURITY AND CUSTOMER INTERACTION
- 2) NETWORK ACCESS TO BENEFIT FILING SERVICES
- 3) DISTRIBUTION OF BENEFITS
- 4) YOUR GENERAL SATISFACTION WITH THE SSA
-
- You then choose the issue you want to examine and READ THE FILE
- CALLED "README." This file will contain a summary of the issue and
- the kind of things we would like the discussions to focus on.
-
- Each of these forums will be running simultaneously on NPTN
- affiliates in five cities: Buffalo, NY; Cleveland, OH; Denver, CO;
- Tallahassee, FL; and Youngstown, OH. Thus, a comment from someone in
- Cleveland might be intermixed with something from a user in
- Tallahassee, followed by someone in Youngstown, or Denver, or Buffalo.
-
- PLEASE NOTE: IF YOU POST A COMMENT TO ANY OF THESE BOARDS IT WILL
- NOT APPEAR IMMEDIATELY. Your posting will first be routed to the NPTN
- machine in Cleveland for distribution to all five systems -- including
- back to the system of origin. Thus, it might be several hours before
- it is cleared for the network.
-
- In summary ...
-
- You are looking at one of the first attempts BY CONGRESS to use
- this medium on a national scale to hold discussions on the policy
- issues that are before it. Use it well.
-
- If you have any questions about this project, please feel free to
- contact Tom Grundner at: tmg@nptn.org or William Beasley at:
- wab@nptn.org
-
-
- <<< ISSUE #1: SOCIAL SECURITY AND CUSTOMER INTERACTION >>>
-
- The general question in this area is:
-
- How can the Social Security Administration improve customer
- interactions by utilizing telecomputing technology?
-
- You are free, of course, to comment on anything you'd like,
- but some specific questions or issues might include:
-
- * Should routine requests for such things as replacement
- Social Security cards be made available via the telecom-
- puting networks in addition to the present methods.
-
- * Should informational materials such as explanations of
- benefits be made available via the telecomputing networks.
-
- * Should earnings record be available utilizing the tele-
- computing networks.
-
- * If any of the above were done, specifically how do you think
- your life would be improved (or not-improved) by it?
-
- * Are there issues of confidentiality, data security, and
- privacy that bother you?
-
- <<< ISSUE #2: NETWORK ACCESS TO BENEFIT FILING SERVICES >>>
-
- The general question in this area is:
-
- Could this new technology help the Social Security Administration
- improve the process of filing for benefits?
-
- You are free, of course, to comment on anything you'd like,
- but some specific questions or issues might include:
-
- * Should the Social Security Administration allow for the
- filing of benefits via the telecomputing networks?
-
- * Should the Social Security Administration utilize the
- electronic networks to file for appeals and transfer records
- and supporting documents in regard to the substantiation
- of claims.
-
- * If any of the above were done, specifically how do you think
- your life would be improved (or not-improved) by it?
-
- * Are there issues of confidentiality, data security, and
- privacy that bother you?
-
-
- <<< ISSUE #3: DISTRIBUTION OF BENEFITS >>>
-
- The general question in this area is:
-
- What do you think is the best way for the SSA to distribute
- monthly benefits?
-
- You are free, of course, to comment on anything you'd like,
- but some specific questions or issues might include:
-
- * Should the Social Security Administration continue to
- mail checks to individuals or should all disbursements
- be made via Electronic Fund Transfers or Electronic
- Benefit Transfers?
-
- * In order to spread the workload of the Social Security
- Administration there is talk of changing the disbursement
- of benefits from the first of the month to a staggered
- payment date, i.e. 1st, 10th, 20th of the month. How would
- this effect you? Would you find it acceptable?
-
- * Should the Social Security Administration expand the use
- of the EBT (Electronic Benefit Transfer) in co-operation
- with other agencies.
-
- * Should the Social Security Administration work toward
- combining use of the EBT (Electronic Benefit Transfer)
- with various State government benefit programs?
-
- * If any of the above were done, specifically how do you think
- your life would be improved (or not-improved) by it?
-
- * Are there issues of confidentiality, data security, and
- privacy that bother you?
-
-
- <<< ISSUE #4: GENERAL SATISFACTION WITH THE SSA >>>
-
- The general question in this area is:
-
- To what extent have you been satisfied with your interactions
- with the Social Security Administration?
-
- You are free, of course, to comment on anything you'd like,
- but some specific questions or issues might include:
-
- * In the past year did you have occasion to contact the Social
- Security Administration? If so, tell us about that experience.
-
- * How did you contact them
-
- - In person visit to Social Security Administration Office
- - Telephone Call to local Social Security Administration
- - Telephone Call to 800 number of Social Security Admin.
- - Postal Mail
- - Community meeting with Field Representative of the
- - Social Security Administration
- - Other
-
- * On a scale of 0 to 5 with 5 being the highest rating, how
- would you rate your experience.
-
- * How long did it take for you to receive a satisfactory answer
- from the Social Security Administration?
-
- * If you visited the local office in person how long did you
- have to wait before you were seen?
-
- * If you telephoned, did you have any problems getting to talk
- to someone.
-
- * If you mailed a letter, how long did you wait before you
- received an answer?
-
- * Was the information provided to you understandable?
-
- * Would you be willing to utilize a telecomputing network to
- contact the Social Security Administration?
-
- * From your experience, how would you suggest the Social
- Security Administration improve their service to you?
-
- [End of information from Youngstown Freenet]
-
- As of January 10, 1993 there were no messages yet in any of the four
- forums, so I assume this is brand new. Remember, if you want to send
- comments on any of these issues, you need to log onto one of the five
- Freenet systems listed above. If you cannot do that for some reason,
- I suggest contacting one of the two NPTN people mentioned (Tom
- Grundner at: tmg@nptn.org or William Beasley at: wab@nptn.org) and
- asking for advice. Whatever you do, don't send your comments to me,
- because they will go nowhere from here!
-
-
- Jack
-
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-
- End of TELECOM Digest V14 #29
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