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-
-
- TELECOM Digest Tue, 4 Jan 94 02:14:00 CST Volume 14 : Issue 2
-
- Inside This Issue: Editor: Patrick A. Townson
-
- Rate of Change (Stewart Fist)
- Caller ID in Pennsylvania (Jeffrey J. Carpenter)
- Wireless Transceiver Boards (Aninda Dasgupta)
- Post Cool Phone Numbers - Strange Recorded Info Services (Earl Vickers)
- Question About Ring Frequency (Jascha Franklin-Hodge)
- Connecting Two Phone Lines to One Phone Jack (Jeffrey L. Haynes)
- Questions About VOXSON 899 Mobile Phone (Yang Yu-shuang)
- US West's India Project Delayed by Foreign Investment Debate (A. Indiresan)
- Dialing 1 First Prohibited in Dallas (Linc Madison)
- Operator, Where Are My Car Keys? (Charles Hoequist, Jr.)
-
- TELECOM Digest is an electronic journal devoted mostly but not
- exclusively to telecommunications topics. It is circulated anywhere
- there is email, in addition to various telecom forums on a variety of
- public service systems and networks including Compuserve and GEnie.
- Subscriptions are available at no charge to qualified organizations
- and individual readers. Write and tell us how you qualify:
-
- * telecom-request@eecs.nwu.edu *
-
- The Digest is compilation-copyrighted by Patrick Townson Associates of
- Skokie, Illinois USA. We provide telecom consultation services and
- long distance resale services including calling cards and 800 numbers.
- To reach us: Post Office Box 1570, Chicago, IL 60690 or by phone
- at 708-329-0571 and fax at 708-329-0572. Email: ptownson@townson.com.
-
- ** Article submission address only: telecom@eecs.nwu.edu **
-
- Our archives are located at lcs.mit.edu and are available by using
- anonymous ftp. The archives can also be accessed using our email
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- use the information service, just ask.
-
- TELECOM Digest is gatewayed to Usenet where it appears as the moderated
- newsgroup comp.dcom.telecom. It has no connection with the unmoderated
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- Digest" shares archives resources at lcs.mit.edu for the convenience
- of users. Please *DO NOT* cross post articles between the groups.
-
- ----------------------------------------------------------------------
-
- Date: 03 Jan 94 23:18:27 EST
- From: Stewart Fist <100033.2145@CompuServe.COM>
- Subject: Rate of Change
-
-
- [TELECOM Digest Editor's Note: This semi-thread, a wee bit off-topic
- perhaps, was in progress as last year came to an end and it seems a
- very fitting way to begin the new year; thus I present as the first
- order of business in 1994 this essay from Stewart Fist. PAT]
-
-
- On 28 Dec 1993, H.A. Kippenhan Jr wrote:
-
- > It's probably safe to say that technology is advancing at a greater
- > than exponential rate. One of the things that is often overlooked is
- > that there are more scientists alive [and hopefully working - 8-)]
- > today than the total in mankind's history to date. It's no wonder
- > that things are changing so fast.
-
- > We want to be careful about 'run(ning) out of things to invent'.
- > There was a proposal just shortly after the Civil War to close the
- > U.S.Patent Office because everything that could possibly be invented
- > had been thought of. No criticism here (I assume that 'run(ning) out
- > of things to invent' was a -in-cheek remark).
-
- Without being critical, what's interesting in this string is that your
- correspondents find it curious and worthy of note, that our ancestors
- (stupidly) thought their old pace of change was extraordinary. We are
- being invited to snicker at this quaint and ridiculous idea. Everyone
- knows, that (by comparison with today) the pace of change of our
- ancestors was very slow and sedate?
-
- That's the sub-text here.
-
- But! Every generation thinks that it lives in THE period of most rapid
- change. Past generations always look slow by comparison because we
- look at THEIR change from OUR perspective.
-
- My guess is that we technologists view the world, distorted in this
- egoistic way, because our 'present' is always mid-stream in the
- technological changes that dominate our lives. And, since we egoists
- are obviously at the centre of the universe, ipso facto, these changes
- must appear extraordinary and revolutionary to the hoi polloi who
- don't understand things as well as we do. To our ancestors, these
- changes would be extraordinary!
-
- The distortion comes about because of our viewpoint. The problems and
- attitudes of the past always appear trivial to us -- because they are
- SOLVED. Relativity is such a simple and obvious concept -- why did it
- take an Einstein and X years to work it out? A smart high-school kid
- today could write a better explanation of relativity than Einstein in
- a week.
-
- And, similarly, we judge the rate of change selectively from our own
- perspective, having grown up with the 'solved' technologies which
- caused all the troubles in the past. And our judgement as to what is
- important is always a perspective from today's vantage point -- but
- people in the past found other aspects of change more important and
- difficult to handle -- things that are now trivial to us.
-
- This is where Tofler falls down in his "Future Shock" idea. I don't
- see any evidence that people today don't handle technological change
- reasonably well and easily. Ten years after Toffler warned us of
- technology's disruptive effects, Future Shock hasn't appeared in the
- way that was postulated. Today's technologies certainly aren't any
- more difficult for us to handle than those that gave 'Future Shock' to
- past generations (Crystal sets, for instance. Trams and buses for
- another) Morse-code telegraphy had ten times the impact of satellites.
- Telex has been a thousand times more important and more revolutionary
- than electronic mail.
-
- Computers and modern communications technologies might be revolutionary
- to the half-million technologists, but to the five billion users these
- chips and fibres are just creating marginal improvements on the
- adequate 'service facilities' they had before. Computers produce a
- very evolutionary, rather than revolutionary, change to our culture
- when you compare them to the impact of something like the motor car.
-
- My mother was ten before she saw her first motor car, 18 before she
- saw an aeroplane, but she lived to fly the Concorde and see a man step
- on the moon. How does this pace of change compare with my life span,
- when cars, aeroplanes and space travel are reasonably commonplace?
- And the car I drive now is not really much different to the one I
- drove 30 years ago. The car has made very little 'revolutionary'
- impact on my life because I've always had one, and it has always
- worked at about the same speed and travelled the same miles.
-
- So I have reservations about all this philosophical "Future Shock" and
- "Information Society/Age" stuff -- I think it is tabloid sensationalism
- under the guise of a pseudo-academic cloak. I see little evidence that
- the 'perceived' pace of change in the community is faster now than it
- has been over the last hundred years. It seems to me that 'present'
- change has always been perceived as 'amazingly fast' -- it's a
- perspective illusion.
-
- If you were to identify the time in recent history where citizens
- faced most 'Future Shock' then it would have to be the 1890s and early
- 1900s. This was when Bell invented the telephone; Edison the light
- bulb and phonograph; photography and the movies became popular;
- Marconi and De Forrest created radio; and trams, buses, cars, trucks
- (and later aeroplanes) replaced the horse and carriage and bicycle.
-
- All of these technologies had a direct, disruptive and rapid effect on
- the way (and place) people lived, worked and played. It is hard to
- think of anything in the last twenty years with one-tenth the impact
- of the steam-train in the 1800s.
-
- In fact, if you stand back and look at the last century of technology
- with a dispassionate eye, then the computer and fibre revolution has
- been rather benign for the average citizen. Fibre optics just means
- better phone quality. And these days the technologists placed
- considerable emphasis on 'user-friendliness' and on the 'transparency'
- of most computer applications -- so a large part of the computer's
- power is directed at making it easy to assimilate, and easy to use.
- This didn't happen with technologies in the past - 'real men' learned
- to double de-clutch.
-
- Most computers are hidden, and work behind the scene. Technologists
- see these things and marvel, but the average Joe Bloggs in the streets
- just finds things easier to work, or with a few extra features. Few
- people are conscious when driving a modern car, that computers are
- controlling the ignition, brakes and radio-tuning. These 'revolutionary'
- technical changes are just technical trivia.
-
- How do you compare these things with the impact on people and cultures
- from the 'transport revolution' of the early 1900's: horses almost
- disappeared from the roads, and trams, trains and motor cars replaced
- them. Suddenly everyone could travel -- from suburbs to the city,
- between towns, and even between states. Families were no longer
- isolated by distance; people had access to all forms of entertainment
- and recreation, most of which had only previously been available to
- the rich with stables.
-
- And it all happened in about the same period of time that we have been
- dealing with the computer revolution -- about 20 years. I think we
- need to get our feet back on the ground and stop imagining that we are
- more important than we are.
-
- ================
-
- [TELECOM Digest Editor's Note: Mr. Fist, thanks very much for an
- excellent presentation of a point of view we often tend to overlook.
- If any readers want to present a rebuttal to Mr. Fist, or elaborate
- further on his comments, I'll be happy to carry the thread here for
- a bit longer. It makes a great topic to begin the new year. PAT]
-
- ------------------------------
-
- Date: Mon, 3 Jan 1994 12:13:27 EST
- From: Jeffrey J. Carpenter <jjc+@pitt.edu>
- Subject: Caller ID in Pennsylvania
-
-
- I received a copy of Pennsylvania Act 83 of 1993. This law permits
- Caller-ID in Pennsylvania as long as both per-line and per-call
- blocking are available. There may be a charge for per-line blocking,
- but not for per-call blocking. There are a number of parties that are
- excluded from charges for per-line blocking, including victims of
- domestic violence, women's shelters, and health and counseling
- centers. People ordering phone service may get per-line blocking at
- no charge within 60 days of ordering service.
-
- It permits a service that will automatically block calls from lines
- with blocking, and permits selective unblocking of lines with per-line
- blocking.
-
- There are a number of blocking exceptions for PBX's, 911 services and
- 800/900 services.
-
- Telephone companies offering this service must notify their customers
- sixty days in advance of the implementation to allow subscribers to
- obtain per-line blocking.
-
-
- jeff
-
- ------------------------------
-
- Date: Mon, 3 Jan 94 14:45:44 EST
- From: add@philabs.Philips.Com (Aninda Dasgupta)
- Subject: Wireless Transceiver Boards
-
-
- I want to design a wireless data network for indoor (office space)
- applications. I want to use as many off-the-shelf products as
- possible. The first item I need is a wireless transceiver. The
- requirements are:
-
- 1) should work around corners and through walls (a range of say
- three to four rooms/offices),
- 2) support a data rate anywhere from 10 to 64 Kbps,
- 3) should use carrier frequencies that are not restricted by the FCC and
- are unlikely to be very crowded by other systems,
- 4) should be priced around $10.
-
- I would like to get off-the-shelf boards to which I can hook up my
- micro-processor based systems to build wireless nodes on the network.
- Can anyone point me to manufacturers of transceiver boards?
-
- Requirement one means that I can't use infra-red. I should probably
- use RF. How about the 900 MHz systems? The FCC allows only a few
- tens of watts of power in the 900 MHz range. What frequencies do
- other such systems (e.g. Echelon) use and what power levels do they
- provide? Model airplanes and toy cars use RF remotes. So does the
- BOSE home audio remote controller. What freq. and power levels do
- these use?
-
- Any help or comments will be greatly appreciated. I will summarize if
- I get sufficient replies. Thanks in advance.
-
-
- Regards,
-
- Aninda DasGupta (add@philabs.philips.com) Ph:(914)945-6071 Fax:(914)945-6552
- Philips Labs\n 345 Scarborough Rd\n Briarcliff Manor\n NY 10510
-
- ------------------------------
-
- From: earl@netcom.com (Earl Vickers)
- Subject: Post Cool Phone Numbers - Strange Recorded Info Services
- Organization: Netcom - Online Communication Services (408 241-9760 guest)
- Date: Mon, 3 Jan 1994 03:04:48 GMT
-
-
- I'm putting together a list of phone numbers for bizarre recorded
- information services. I used to have lots of numbers like this, but
- they all seem to have disappeared. For example, there used to be one
- where you could leave whatever strange sound effects or messages you
- wanted, and they would periodically edit and splice them into their
- new outgoing greeting. And there used to be a number in San Francisco
- called the Earthquake Prevention Hotline, with a different oddball
- comedy bit every couple days.
-
- All I have to offer so far is They Might Be Giants's Dial-a-Song
- number, (718) 963-6962.
-
- And dialing 1073214049889664 gets you a computer voice that reads you
- your own phone number, in case you forgot or something. (This works
- from San Jose, CA, and I'm told it's toll free but I couldn't swear to
- it.)
-
- Please post or email any interesting numbers you may know of.
- (Obviously, please, no answering machines that might sometimes be
- answered by a human.) Thanks!
-
-
- Earl Vickers earl@netcom.com
-
-
- [TELECOM Digest Editor's Note: A couple of numbers I'll add to this
- list are 312-731-1100 and 312-731-1505. Both are operated by a fellow
- named Sherman Skolnick in Chicago who is a 'conspiracy buff'; you know,
- one of those people who believe that everyone but Oswald killed JFK.
- Both are five minute recordings, and he changes the two messages two
- or three times per week. PAT]
-
- ------------------------------
-
- From: joeshmoe@world.std.com (Jascha Franklin-Hodge)
- Subject: Question About Ring Frequency
- Organization: The World Public Access UNIX, Brookline, MA
- Date: Mon, 3 Jan 1994 05:45:09 GMT
-
-
- Can someone tell me the ring frequecies and durations of the standard US
- telephone ring?
-
-
- Thanks,
-
- joeshmoe@world.std.com Jascha Franklin-Hodge
-
- ------------------------------
-
- From: jhaynes@austin.ibm.com (Jeffrey L. Haynes)
- Subject: Connecting Two Phone Lines to One Phone Jack
- Date: Mon, 03 Jan 1994 21:13:38 GMT
- Reply-To: jhaynes@austin.ibm.com
- Organization: AIX Defect Support
-
-
- I am trying to figure out how to wire two phone lines into a regular
- phone jack. Is this possible? I thought it was because only two wires
- are used.
-
- I have tried connecting the yellow and black to the red and green
- on the second line, but that doesn't seem to work.
-
- Anybody know anything about this stuff?
-
-
- Thanks,
-
- Jeff Haynes email: jhaynes@austin.ibm.com AIX Defect Support
-
-
- [TELECOM Digest Editor's Note: Well, I guess we know a few things
- about it Jeff. You do not want to connect the yellow and black wires
- to the red and green; that causes both lines to get shorted out. R/G
- is typically the first line (of two in a two pair cable) and Y/B is
- the second line. (I'm talking like an American now; forget about
- Europe or other countries for the purpose of this discussion.) You
- bring Y/B to your phone in the same way the R/G are brought there, but
- as *separate and distinct* things. You need a second phone instrument
- or at least a phone with two distinct lines on it in order to use the
- Y/B pair of wires, and that is presuming of course that telco has the
- wires connected at their end and in service.
-
- If you have two lines from telco, then what you do is at the modular
- connection box depends on the kind of phone(s) you are using. If you
- have a true two-line phone, then connect the four wires to the four
- screw terminals as indicated by the color markings for each. In
- addition you attach the four wires from the cover of the modular box
- to the associated screw terminals in the same way. Plug in your two
- line phone and it should work okay. If you are using two separate
- phones, we do it a bit differently. Inside the modular box, have the
- four wires connected as above, but from the Y/B terminals, run two
- little jumper wires to a second modular box you bought from Radio
- Shack or similar. Connect the jumper wires from the Y/B screws of
- the first box to the R/G screws in the new, second modular box. Now
- plug your second phone into your second box.
-
- The reason we wire the jumpers from Y/B in the one to R/G in the other
- is because R/G is traditionally known as the 'first line' and Y/B is
- traditionally known as the 'second line'. Most devices which handle
- only one phone line (i.e. a single-line phone instrument, an answering
- machine, a modem, etc) are wired internally to operate on the 'first
- line'; that is, to respond to and connect with R/G. So if you plan to
- use the 'second' (or Y/B) line for a modem or answering machine or fax
- machine, etc you need to give it whatever phone service you are going
- to have there on the 'first line' as far as it can tell, meaning see
- to it that the R/G on the newly installed modular terminal box gets
- the feed, ** but in a separate modular terminal box **. Never allow
- any of the four wires to touch each other. If more questions arise in
- this project, please write again. PAT]
-
- ------------------------------
-
- From: yang@mundoe.maths.mu.OZ.AU (Yang Yu-shuang)
- Subject: Questions About VOXSON 899 Mobile Phone
- Organization: Computer Science, University of Melbourne, Australia
- Date: Tue, 4 Jan 1994 01:47:37 GMT
-
-
- Hi Net Friends,
-
- I bought a VOXSON CELLVOX 899 mobile phone recently. I have a few questions
- about it:
-
- (1) It comes with a 12 VDC 1000mA adaptor plug into the desktop charger. Is
- the adaptor just the ordinary AC-DC adaptor? Can I use the car cigarette
- lighter instead of the AC-DC adaptor?
-
- (2) I am thinking of making a small charger to be used in the car. What are
- the points to note? Can the battery be treated as the ordinary NiCad
- battery?
-
- (3) The battery has six metal pieces. Two of them are in contact with the
- phone which power the phone and four of them are in contact with
- the charger. The four in contact with the charger are labeled as
- "-", "S", "T", "+". What does those labels mean?
-
- (4) I noticed that the same type of phone in different shops carries
- different labels. For instance, the phones sold by Strathfield has a
- sticker saying "produced in Australia" while the ones in Myer has a
- sticker saying "made in Japan". The phone and the model number are the
- same otherwise. Are there any internal differences?
-
- Thank you in advance for any suggestions.
-
-
- YS (Sam) Yang
-
- yang@maths.mu.oz.au
-
-
- [TELECOM Digest Editor's Note: You can use any 'clean' (i.e. regulated)
- DC power supply rated at 10-13 volts and at least one amp, although my
- Micronta 13.8 VDC power supply is rated at three amps. Your car battery
- via the cigarette lighter will work fine. You don't need a charger in
- the car; just use a connector which fits the cigarette lighter on one
- end and your cellular phone battery charge connection on the other. As
- long as the motor is running your car battery will juice up the phone
- battery and let you use the phone as well. The plus and minus signs are
- for the positive and negative sides of the battery; most likely the S
- and T have to do with whether or not your phone is (or can be) wired
- into the circuitry of the car so that an incoming call will cause your
- horn to sound or your lights to flash if your car is parked somewhere
- and you are outside the car with the phone left in the vehicle turned
- on. Are you *certain* there are only two connections between the
- battery and the phone and not at least three or four of the six which
- reach the charger? It could also be that the S and T connections are
- like thermal switches -- when the battery gets fully juiced up it gets
- a little warm and some cellphone batteries use a thermal coupler to
- shut off the charger when the battery says it is no longer needed.
- There are probably no significant differences in the internals of your
- phone and those from Japan or Korea or Hong Kong or China or the local
- Radio Shack, etc. PAT]
-
- ------------------------------
-
- Subject: US West's India Project Delayed by Foreign-Investment Debate
- Date: Mon, 03 Jan 1994 18:54:51 -0500
- From: Atri Indiresan <atri@crazies.eecs.umich.edu>
-
-
- This report is from the India-D listserv group. I do not have the
- original citation for the article.
-
- Atri
- ------
-
- US WEST'S PROJECT IN INDIA IS DELAYED BY DEBATE OF FOREIGN-INVESTMENT POLICY
-
- US West Inc.'s pioneering proposal to offer an alternative to India's
- state-owned phone system has been put on hold.
-
- The regional project, which would amount to a revolution in
- India's tightly controlled telecommunications industry, has run into
- opposition from some members of India's parliament and from unions
- representing workers in the state-owned network.
-
- US West proposes offering an alternative to the government-run
- network in parts of India's southern state of Tamil Nadu. Also on hold
- are 17 similar proposals lined up behind U S West's initiative, which
- received approval last month from the Foreign Investment Promotion
- Board.
-
- Technically, the project has been returned to the investment board
- for certain evaluations. However, a senior official has said that no
- clearance will be given until the government reaches a consensus on
- the role of private and foreign investment in the telecommunications
- industry.
-
- The unions say basic telecommunications services shouldn't be
- opened to competition. They have the support of some left-wing
- parliament members and are threatening to strike if there is a change
- in policy.
-
- However, a policy change is just what is needed, says Nagarajan
- Vittal, head of the Department of Telecommunications. He has been
- pushing for one since assuming his post in October. Now, his proposals
- are awaiting consideration by Prime Minister P.V. Narasimha Rao and
- his cabinet. If the review goes as expected, a new policy is likely to
- be announced before the end of January.
-
- Mr. Vittal argues that there is no alternative to opening up basic
- services to competition. He dismisses as inadequate a 400 billion
- rupee ($12.85 billion) plan he inherited, which would increase the
- country's phone lines to 20 million in 200 from the current seven
- million. That plan would still leave a waiting list of two years,
- compared with today's five or six, he estimates.
-
- "We should target 1.2 trillion rupees ($38.54 billion) to bridge
- this perennial gap," Mr. Vittal says. India has less than one
- telephone per 1000 people. The global average is 10.5.
-
- Mr. Vittal wants India to have 20 million lines by the end of
- 1995. But because India lacks the resources to finance such expansion
- on its own, he wants to admit foreign investors.
-
- "I want India's telephone density to be at world levels and to
- provide telephones on demand," Mr. Vittal says. "The quality of
- services must go up, and that can only happen with competition."
-
- According to Boli Madappa, U S West's director of international
- network projects, the first stage of U S West's plan would create
- 430,000 lines with an investment of $90 million in and around the
- textile exporting town of Tirupur in Tamil Nadu. In the second stage,
- to be completed by 2004, the total investment would rise to $176
- million and the number of lines to 930,000.
-
- U S West would provide basic telephone service, as well as data
- services, public call offices and cable television.
-
- Several companies seeking to enter the market are closely watching
- the outcome of the U S West proposal. According to Mr. Vittal,
- American Telephone & Telegraph Co. has offered to eliminate the
- waiting list in 71 towns by providing competitive services, and
- Motorola Inc. has offered a "waitlist-buster" proposal that, among
- other things, would be designed to clear the waiting list in New
- Delhi, India's capital, in six months.
-
- ------------------------------
-
- From: lincmad@netcom.com (Linc Madison)
- Subject: Dialing 1 First Prohibited in Dallas
- Organization: NETCOM On-line Communication Services (408 241-9760 guest)
- Date: Mon, 03 Jan 1994 22:41:40 GMT
-
-
- Several people have written recently about ten-digit dialing schemes
- for local calls to adjacent area codes. The idea is to preserve the
- concept that any local call can be dialed without a '1' even if prefix
- shortages make it no longer possible to dial just the seven-digit
- number.
-
- In most cases, you are permitted, but not required, to dial the 1
- anyway, and all telcos are recommended to allow 1 + NPA + number for
- all calls within the NANP, including local calls within the same NPA.
-
- I was recently in Dallas, where you *must* dial:
- 7-digit number local, same area code
- NPA + 7-digit number local, different area code
- 1 + NPA + 7-digit number all non-local calls
-
- If you dial, for example, 1-817-265-xxxx instead of 817-265-xxxx, you
- get an intercept recording telling you to dial again without the 1.
- If you dial 1-214-nxx-xxxx instead of nxx-xxxx for a local call, you
- get a similar intercept. There is some logic, at least, in saying
- that any call that incurs a toll must be dialed with the 1, and thus
- that any call that does not incur a toll *may* be dialed without the
- 1, but there is just no excuse whatsoever for *prohibiting* the 1 for
- local calls.
-
- I only tried this from GTE Southwest, not from Southwestern Bell,
- since my parents had to accept exile to be within commute distance of
- my father's new office location. It is possible that SWB does better
- on this point, as well as in every single other facet of telephone
- service.
-
-
- Linc Madison * Oakland, California * LincMad@Netcom.com
-
- ------------------------------
-
- Date: Mon, 3 Jan 1994 15:20:00 +0000
- From: charles (c.a.) hoequist <hoequist@bnr.ca>
- Subject: Operator, Where Are my Car Keys?
-
-
- Esteemed Editor,
-
- This is a followup to my posting concerning the new 411 service in
- Atlanta. In response to an e-mail request to post more details to the
- Digest about subscriber requests which don't exactly fit the telco's
- DA template, here is a selection.
-
- Bear in mind that the operator doesn't dare just brush off the
- subscriber. That may bring a complaint. But if the call takes too
- long, the operator's AWT (average work time -- the average duration of
- the calls at the operator's position) will go up, which is also evil.
- So everything has to be either solved or at least properly redirected,
- preferably in 20 seconds or less.
-
- First, there are some frequent errors, such as subscribers asking for
- DA in another area code. A subclass of of these are the telephony-
- challenged. The operators usually read out the entire sequence for the
- call to the subscriber ("Dial one, then <area code>, then ..") and in
- one case the subscriber obediently hit DTMF 1 ("ma'am?" "Yes?" "You
- have to hang up first.")
-
- Second, there are ambiguous or poorly-stated listing requests. These
- can be mildly humorous:
-
- "I'd like the number of X in Jefferson"
- "Which one, ma'am? I have two Jefferson listings for that name."
- "Well, it's the one on the main street."
- "Neither is listed as having Main Street as an address."
- "No, it's the main street, it runs right through the center of
- town."
- (pause)
- "Ma'am, I don't know the name of that street."
- "Hmm. Well, it's the one that turns into the state road a little
- out of town ..."
- This can go on and on.
-
- Others would get me fired for talking back to customers if I had to
- put up with them: "Well, that's what _I_ always call my bank, and
- _they_ always know what I'm talking about!"
-
- Then there are some which are telephony-related, but not DA calls,
- like the bozo who badgered the operator endlessly about whether he'd
- get charged for a DA call made from his cellular phone. Or requests
- for beeper numbers.
-
- Finally, there are the miscellaneous requests:
-
- - what time is it? Not, what is the number to get the time recording?
- The subscriber was very explicit.
- - when do the buses run?
- - what zipcode is <X>?
- - and the winner: "Could you tell me what research is going on
- at Emory University?"
-
-
- Charles Hoequist, Jr. | Internet: hoequist@bnr.ca
- BNR, Inc. | voice: 919-991-8642
- PO Box 13478 | fax: 919-991-8008
- Research Triangle Park NC 27709-3478
- USA
-
- The number you have dialed is imaginary. Please rotate your telephone
- ninety degrees and try again.
-
-
- [TELECOM Digest Editor's Note: Indeed, directory assistance operators
- (in fact, all telco operators) get a tremendous amount of abuse in a
- day's time. As Ms. Murphy, my former next-door neighbor and retired
- IBT operator once told me, "I thought something was wrong if I hadn't
- been cussed out by at least two or three subscribers before noon each
- day ...". Murphy was the very first union steward for the operators in
- Chicago over a half century ago; back in the days when 'everyone knew'
- no one would ever organize "the Bell" ... too big, too large, it just
- can't be done <grin> ... Murphy helped do it and after some forty years
- in the service of Ma Bell she retired in the early 1960's. She said to
- me she often missed the subscribers cursing at her all day long. :) PAT]
-
- ------------------------------
-
- End of TELECOM Digest V14 #2
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