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- From: Colin Plumb <ccplumb@rose.waterloo.edu>
- Subject: Re: NY Tel New Service For Handling Operator Assisted Calls
- Reply-To: Colin Plumb <ccplumb@rose.waterloo.edu>
- Organization: U. of Waterloo, Ontario
-
-
- >[Moderator's Note: Can't you *just imagine* the fraud with this new toy?
- >On being asked to record their name, caller responds:
- >'Meet me at the airport at seven'; 'Call me back at acc-xxx-yyyy'; 'I do
- >not have change, but I'll be home soon.'; or a whole variety of messages
- >to which the callee can refuse to accept charges. Is telco going to
- >keep track of all the 'names' (heh-heh!) that callers use when placing
- >collect calls?
-
- >If telco thinks they have a hard time now keeping people from talking
- >around the operator to deliver quickie messages think how much harder
- >it will be now. If telco thinks they have a problem now with people
- >using coded names to deliver unpaid messages under the pretense of a
- >collect call, wait until complete automation! People won't even have
- >to make pretenses; they can just say something to the tape, let the
- >other person hear it and decline to 'accept the charges'. How many
- >school kids in NYC will bother to pay for local calls to tell their
- >parents they will be home late once they figure this one out? PT]
-
- Just one suggestion: if you're going to bother using coded names,
- don't use collect calls, call person-to-person. You usually expect a
- collect call to succeed, and the telco may notice a lot of refused
- calls to a certain place. But you bother calling person-to-person
- when you expect difficulty getting through (it's a *great* way to
- bypass n layers of secretaries!), so the usage patterns aren't as
- suspicious.
-
- It's quite possible the telco will listen in and keep track of numbers
- with lots of refused collect calls, although I don't know what they
- can do about it after the fact. Theoretically, they could intercept
- those lines to human operators, but it's an awful lot of work, and
- won't help if the problem becomes sufficiently widespread.
-
- At least around here, "operator-assisted" is a flat fee, so if I'm
- making a collect long-distance call, I often ask for a specific
- person.
-
- -Colin
-
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