CD PowerPlay 6/TheCompleteAdventureCollection1995/CDPP6.ISO/hints/myst/mystsg.txt

Text File | 1995-08-11 | 17.5 KB | 379 lines

TROUBLE SHOOTING INFORMATION FOR MYST, WINDOWS/MPC VERSION

Please review this document before contacting Br°derbund's Technical Support
department if you
experience any problems running Myst for Windows/MPC.  The information
contained in this guide will help to resolve most common problems, and will
assist you in collecting information essential to our Technical Support
Representatives, should you need to contact them.  These are the latest known
issues and possible solutions to assist you in having the program up and
running soon.

GENERAL TIPS

    Make sure that you are using the most current drivers available for your
video card,  sound card, CD-ROM driver and Microsoft/DOS utility MSCDEX.EXE
(current version is 2.23 included with DOS 6.2).  This is essential in
running this program effectively.  Please note that drivers are often updated
every few months.  At this time, there is a 95% success rate on running the
program successfully after ensuring all drivers have been updated. Please
check your autoexec.bat file to make sure that C:\DOS is in the line that
begins PATH so that MSCDEX.EXE 2.23 is being recognized and MSCDEX.EXE is
loaded from the DOS subdirectory.

    Make sure that you do not have any other Windows applications running in
Windows.  Open up your task list by pressing the Ctrl and Esc keys and close
everything except for Program Manager before running MYST.

    Rem out the LOAD= and RUN= line in the WIN.INI file.

    Make sure that you clean your CD with a lint-free cloth to keep dirt and
smudges which could cause the disk to malfunction off the CD.

Known issues and their solutions

Accelerated Video Cards
There is a known problem at this time between the Video 7/Headland Video Card
(manufactured by AHEAD!) and Apple's Quicktime for Windows engine.  Due to
the design and video sophistication of the program, MYST MPC requires
Quicktime in order to run effectively.  MYST is set up so that it could
accept a patch for Quicktime if or when it becomes available.  Symptoms of a
problem with this video card are as follows:
    Unable to see the full animation of the Quicktime movies
    Split video
    Animation half way off screen

If you have experienced any or all of the above symptoms, try the following
to correct the problem.  From the Program Manager, select RUN from the FILE
menu.   Type QTW.INI in the COMMAND LINE and click on OK.  Look for a section
titled [VIDEO].  If such a section does not exist, please add it using the
instructions below.  Please note that the [VIDEO] section needs to be the
first section of the file, and it should appear as follows:

[QUICKTIME FOR WINDOWS]
[VIDEO]
OPTIMIZE=DRIVER

 From the FILE menu select SAVE and then select EXIT.  You must restart
Windows at this point. Select EXIT Windows from the Program Manager FILE
menu. At the DOS prompt type WIN and press the ENTER key to restart Windows.


 A few others have found success in selecting the Video 7 video driver for
resolution 640x480x256.  If the above information does not work for you, we
must unfortunately suggest that you return the software to the dealer from
where it was purchased until Apple and/or Headland/Video 7 provide an update.


MATROX AND ATI ACCELERATED VIDEO CARDS
Some users accelerated graphics cards have also experienced problems running
Myst.  If by adding the OPTIMIZE=DRIVER line did not help, you can correct
problems with these cards by creating a QTW.INI file that contains the
following lines only:
[QUICKTIME FOR WINDOWS]
[VIDEO]
OPTIMIZE=BMP

This file needs to be in the C:\WINDOWS directory.  Restart Windows for the
new QTW.INI file to be recognized.

For the ATI Mach 64, make sure that WINSWITCH is disabled, and that the
 DEVICEBITMAP=OFF line has been added to your SYSTEM.INI file in the [MACHX]
section.

MISTUMI AND PHILLIPS CD-ROM DRIVES
Users of these CD-ROM drives should update to the current version of Myst,
version 1.01.  This newer version of the software has greatly enhanced
compatibility with these CD-ROM drives.

SOUND BLASTER 16 DRIVERS FROM THE  MYST DISK
If you own the Creative Labs SoundBlaster 16 (SB16) sound card when you play
Myst you will notice the sound is clipped.  The SoundBlaster 16 Windows sound
drivers on your system must be updated for Myst to work properly.  With the
cooperation of Creative Labs we have included updated drivers for the SB16
 on the Myst CD.  If you are not sure if you have a SB16 do not install the
driver files.  To check if you have a SB16 sound card at the DOS  prompt type
"DIR C:\*. /W" and press the enter key.  If you have a SB16 sound card you
will see "[SB16]" in the list of files on your screen.  If you do not see
"[SB16]" in the list of files we recommend checking with the store you
purchased your hardware from.

ENSONIQ SOUND CARD
In order to have the Ensoniq sound card work correctly with Myst, select the
drivers icon in the Control Panel of the Main Group in your Program Manager.
 You should see the following two Soundscape
drivers listed:
    Soundscape DVD AD-1848 Wave, AUX Mixer
    Soundscape DVD MIDI, Wave, AUX

Click on the second one to highlight it, and then click on Setup.   Find the
section labeled wave playback DMA, Wave A & Wave B.  By default, both of
these should be disabled.  You will want to choose a DMA other than the one
used for the Primary DMA.  The primary DMA defaults to 1.  Therefore, you
should set Wave A to 0 and Wave B to 3.  Click on OK & close all windows, and
then restart Windows.  Now you
should be able to access Myst and have full sound.

ERROR 10200 INITIALIZING TIMER MANAGER
This error message happens during installation.  This error message results
from a problem with Windows.  This is a known issue by Microsoft and may
require Windows that be reinstalled in order to run successfully.

However, you may be able to remedy this by resetting your Timer.  To do this
go into the Driver icon in the Control Panel and select Timer.  Now, select
Add, and choose Current.  NOTE:  You may need to restart Windows.  This has
resolved this problem for some customers.

If you have OS/2 or WIN-OS/2 and you receive this error, you will need to add
and/or update the following lines to your SYSTEM.INI file:

[DRIVERS]
TIMER286MAXRES=20
TIMER386MAXRES=30

This has helped some OS/2 or WIN-OS/2 customers overcome this difficulty.

ERROR 10315 INITIALIZING FILE MANAGER
This occurs on systems with two separate hard disks and both having the same
DOS volume label.  Please make sure that all of your hard disk drives have
unique DOS volume labels.  There are two methods for checking and changing
the volume label of a hard disk.

From the DOS prompt, type  CD\  [hit enter].  To now check the volume label
of a disk & type VOL  [hit enter].  The volume label will appear on the
screen.

To change the volume label, type  LABEL [hit enter].  You may use any name
you  would like as long as the name does not exceed 11 characters in length.
 The following characters CAN NOT be used in a volume label.  * ? \ / . , : ;
+ = [ ] ( ) ^ &

SHADOW OR KRNL386.EXE ERROR
This error occurs during installation.  The error seems to have various
different wordings.   Please review the Myst Readme file on the Myst CD which
states that the problem is in the drivers for the CORELSCSI! driver.  You
must contact Corel to obtain an updated driver.   Please note that the latest
updated driver (CorelSCSI driver version 2.0) requires an additional patch
file to be complete.  The patch can be downloaded from their BBS.  It is
called 20CDFIX.EXE. This file is compressed and password protected. CorelSCSI
will have to provide a password before the customer can extract the file.

Files you should download:
20CDFIX.EXE and HELP!.TXT, explanation of how to extract a password protected
file.

Their Technical Support hours are 8:30 to 5:00 Eastern time.
BBS:      613/728-4752
        613/761-7798
Voice:       613/728-1010
Fax :      [phone]

Note:  If you are sure you have the updated version as well as the patch, you
may want to try the solution for the following GPF in module KRNL.EXE below.

APPLICATION HAS CAUSED A GENERAL PROTECTION FAULT IN MODULE KRNL.EXE
OR YOU ARE BEING EXITED OUT OF MYST TO THE DOS PROMPT

To correct this problem, you will need to edit your CONFIG.SYS and
AUTOEXEC.BAT files and deactivate any lines which contain the SMARTDRV.EXE
program, and then restart your system.  We recommend using the DOS Utility
EDIT or the Windows utility SYSEDIT to make these changes.
Please refer to your DOS manual for further help with the EDIT Utility.

You may want to consider removing the /E parameter in the line in your
autoexec.bat that loads MSCDEX.EXE (if such a parameter currently exists).
 The /E parameter instructs MSCDEX.EXE to load a portion of the MSCDEX.EXE
memory buffers in to expanded memory if it is available.

EMM386 HAS DETECTED A #06 ERROR
If you are receiving this error, it means that either your sound or video
driver is not the most recent version or it is corrupted.  We recommend that
you contact the maker of your cards and obtain the updated drivers from them.

FATAL ERROR AT SCRIPT LINE 0
This was also related to the CorelSCSI driver being out of date.  Please
refer to the above solution and contact Corel for an updated driver and be
sure to download the patch which corrects this problem.

FATAL ERROR AT SCRIPT LINE 166
This error results from not having your keyboard set to English (American).
 To correct this, go to the International icon in your Windows Control Panel
located in your Main Group.  There you can change the keyboard setting to
English (American), and you should not have any further problems.  However,
if you do not have an English version of MS DOS, you may need to switch to
one if changing the keyboard settings does not work.

FATAL ERROR AT SCRIPT LINE 505
This error is caused when a conflict occurs during the installation of the
Myst group and ions.  If this occurs, you  will need to manually create the
icons for Myst (MYST.EXE) and the Making of Myst
(MAKING.EXE).  To create the icons for these files highlight the group you
would like the icons to appear in, go to the FILE menu, and choose NEW &
Program Item.  You will then need to add the following lines:

Description:             Myst
Command Line:           D:\MYST.EXE
Working Directory:      D:\
Shortcut key:           none

You will then need to use the BROWSE command to access the correct icon for
this program, and select OK.

DIVIDE BY 0
If you are receiving a Divide by 0 error message, you will need to add and/or
update your QTW.INI file as follows:

[VIDEO]
OPTIMIZE=BMP

SMARTENERGY SYSTEM ON THE IBM PS/1
You need to make sure that the EPMBIOS is disabled.  Myst does not run
correctly with your SmartEnergy system operating.

MAXIMUM COLOR DEPTH
Myst currently works with thousands of colors and 256 color video drivers.
 It will not work with a video driver that supports millions of colors.

SWAP FILE INFORMATION
For maximum performance in the Myst MPC program, please make sure that your
Windows Swap File is no larger than 2 times that of your RAM.  For example:
 If you have 4 megs of RAM,  your Swap File should be no larger than 8,000 K.
 Also, we recommend using a Permanent Swap File rather than a Temporary Swap
File.

If while using Myst, your system seems to be accessing the hard disk
frequently, reduce the size of your permanent Swap File.  On certain systems
with 4 Megs of RAM, we have found that the permanent Swap File can not be
larger than 4500K.

DEFRAG & CHKDSK
You may need to use the DEFRAG & CHKDSK commands to "clean up" your hard
drive so that you will have more memory and resources available to run Myst.
 Please refer to your DOS manual on how to perform these functions.

MYST MPC, MICRONIX, AND ACCELERATED VIDEO CARDS
After extensive testing from our firm and various other hardware companies,
we have determined that there is a conflict with Myst on the Micronix
motherboard when it is used with any Accelerated Video card.  This problem
has not occurred when using Myst and those cards and drivers with any other
motherboard.

Regretfully, we have to recommend that if you have a Micronix motherboard and
an Accelerated Video Card, that you return the program to your retailer.  If
you are unable to return the program for credit or exchange, please contact
us again and we will send you information detailing how to return the program
directly to us.

We apologize for any inconvenience that this may have caused and we will
continue to work with the involved firms to find a remedy for this situation.

IMPORTANT NOTE
If you do not see your error message listed in this document, please do not
disregard the need to update your drivers.  This is essential in running the
program effectively.  Do not assume that your new computer has the latest
drivers previously installed or the bulletin board you may have downloaded
your driver from has the current version available.   We suggest contacting
the manufacturers of the CD-ROM, Sound and Video Cards to ensure that you
have the most current version AND to verify if the hardware you own is
Quicktime for Windows compatible.  As we have come to find, not all cards and
drivers presently have this compatibility.


OPTIMAL OPERATING ENVIRONMENT IN MYST MPC
An environment can be created that will eliminate all possible conflicts and
ensure that Myst is running in a "perfect environment". Often when a program
made for Windows is installed, changes are made to the WIN.INI or System.INI
files. These changes can effect the running of a program such as Myst. So
therefore, this "bare bones" version of Windows may be a necessary step to
isolating your problem. This will take approximately 15-20 MGs of hard disk
space, but it will only be a temporary directory for trouble shooting
purposes.

First copy your Config.sys and Autoexec.bat files to a boot disk (a boot disk
is created by placing a blank formatted floppy disk in drive A:, and typing
SYS A:). Boot your computer with this disk in the A drive. Modify the
Config.sys and Autoexec.bat. files on this disk only. There should be two
lines in each file.

Modify the Config.sys file to read:
Device=C:\WINMYST\himem.sys
Device=(whatever your driver information is for your CD-ROM)

Modify the Autoexec.bat file to read
MSCDEX (whatever your driver information is for your CD-ROM)
Path=C:\WINMYST;C:\DOS

Note: If you use a compressed drive that requires special drivers to
recognize the disk drive you will need to include the driver lines in you
system files on the Bootable floppy, see your documentation for the
compression software for further instructions. If you do not use Disk
compression or if you use the latest versions of either Stacker or Double
Space please disregard this information.

The above example assumes that you will install Windows into a directory
called WINMYST in the steps below. If you use a different directory name
please modify the Config.sys and Autoexec.bat files accordingly.

Now install a second copy of Windows 3.1 into a separate subdirectory. The
custom installation will allow you to only load the bare minimum. You may
want to call it something like WINMYST. Whatever you call it, it must be in
the Path= statement in the Autoexec.bat and in the Device=C:\(Directory
name)\himem.sys line in the Config.sys file. See above example.

Next load the latest versions of all video and sound drivers into this copy
of Windows, following the manufacturer's directions.

Change directory (CD\WINMYST <enter>) and type WIN to begin Windows. Note:
When you boot from this floppy you will be left on the A: drive. Type C:
<enter> to get to your C: drive.

MYST UPDATE
If Myst does not run in this environment, it may be incompatible with your
system and you may need to update the disk.  We have just released a version
1.0.1 copy on May 11th.   The way to determine which version of Myst you have
is by looking at the serial number on the inner rim of the CD.  If the number
is 44547, you have version 1.0.  If it is 44962, you have the 1.01 version.
 Please send us your name, address, and registration number with a check for
$10.00 plus $2.50 S&H to:
        Br°derbund Software, Inc.
        PO Box 6125
        Novato, CA 94948-6125
        Attn:  Customer Support

Or you could call our Software Direct Dept. at 415/382-4600 to order via
credit card.  Please allow three to six weeks for delivery.  If you have
owned Myst for less than 90 Days, please contact Software Direct and we will
be able to make alternate arrangements.

For Technical Support, you can also contact Br°derbund on CompuServe at GO BB
or 70007,1636, and on America ONLINE in the Br°derbund Forum.

We appreciate your time and patience in this matter and look forward to
assisting you again in the future.

Technical Correspondence
Br°derbund Software, Inc.


The following is a partial list of the most current drivers available at this
time.  We recommend that you contact your individual components' manufacturer
to obtain the most recent drivers.

ATI MACH 64 Video card      ver. 2.31
ATI MACH 32 ULTRA           ver. 2.23
Sony CD ROM                     ver. 1.73a
Mitsumi CD ROM                 ver. 1.16
Diamond Speedstar Pro          ver. 1.08
Diamond Stealth 24              ver. 3.0
MediaVision (PAS) Sound     ver. 3.24
Trantor                         ver. 3.07a
Cirrus Logic                    ver. 1.43a
Phillips CD ROM                 ver. 1.41
STB                             ver. 1.7
SB/Panasonic CD ROM         ver. 4.18

Compiled & Updated 9/12/94, Broderbund Software.
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