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These Release Notes are for QuickClean 2.02 Copyright January 2002 Networks Associates Technology, Inc. All Rights Reserved. These notes are prepared by the McAfee Consumer Products Division, a Networks Associates Company. The McAfee Consumer Products Division web site is http://www.McAfee-at-home.com. Thank you for using McAfee QuickClean. This Readme file contains important information regarding this release. We strongly recommend that you read the entire document. WHAT'S IN THIS FILE - NF1 New Features - DC1 Documentation - SR1 System Requirements - IN1 Installation - KN1 Known Issues - FQ1 Frequently Asked Questions - AD1 Additional Information - CM1 Contacting McAfee Consumer Products Division - CT1 Copyright and Trademark Attributions NOTE: A unique identifying code precedes each heading in this file. To jump a particular heading within the file, copy the three-character code--NA1, for example--from the list above into your text editor's "Find" dialog box, or equivalent, then search for the identifying code to move directly to that heading. __________________ NF1 - NEW FEATURES - Microsoft Windows XP Support QuickClean v2.0 will launch with support for the next generation operating system, Windows XP. Windows XP represents Microsoft's combined platform for the 9.x/ Me and NT/ 2000 computers. All operating systems currently supported in QuickClean will continue to be supported. - New User Interface QuickClean's new interface is now simpler than ever to use. - Instant Updater QuickClean includes a new mechanism used to register and update your McAfee product. - Improved Internet Cleaning QuickClean v2.0 improves the ability to remove data that is no longer used or needed and items that users want to keep completely private. - Improved Shredding Capabilities QuickClean allows users to shred data they choose to delete to ensure it remains private. QuickClean offers the choice of using the shredder embedded within the cleaning feature or using a stand-alone shredder. This assures that selected data is completely wiped from the system. - Application Remnant Cleaner Although some applications have their own uninstall programs, remnants are usually left behind in the system. ARC ensures that all remaining files and folders are removed for a thoroughly clean PC. - Folder Browser This QuickClean feature helps users analyze the contents of their hard drive. Use this feature to identify folders owned by applications that are candidates for removal or compression. - Customizable File Cleanup List Users can create a customizable list of files that they want to clean periodically. This includes MP3 files that possibly did not completely downloaded the first time and other files that are deemed non-critical. - Improved Configuration Assistant Users do not need to be experts to customize QuickClean. The Configuration Assistant makes set-up quick and easy. Once installed, the Configuration Assistant walks the user through a succession of easy-to-understand questions and auto-configures itself based user responses. This ensures only the desired features are activated. ___________________ DC1 - DOCUMENTATION McAfee Consumer Products Division provides each its products with an extensive set of documentation, consisting usually of one or more product guides saved in Adobe Acrobat Portable Document Format (.PDF), and an online help system, whose form can vary, depending on the platform on which the product runs. - Acrobat .PDF files are flexible online documents that contain hyperlinks, outlines and other aids for easy navigation and information retrieval. You can also install an Acrobat plug-in file that allows you to read .PDF documents from within your web browser while online. Copies of the product documentation come with the product CD-ROM. A copy of the free Acrobat Reader also comes with the product CD-ROM or is available from the Adobe web site at: http://www.adobe.com/prodindex/acrobat/readstep.html. Most McAfee Consumer products can include a documentation set drawn from these components: NOTE: Not all products will include all listed documents. Consult the User's Guide or Administrator's Guide that comes with your product for a complete list. - A printed Getting Started Guide, which introduces the product, provides installation instructions, outlines product features, and provides a brief overview. In many cases, an electronic version of this guide will also be available on the product CD-ROM or from McAfee Consumer Products Division FTP site in Adobe Acrobat .PDF format. - A User's Guide saved on the product CD-ROM or installed on your hard disk in Adobe Acrobat .PDF format. McAfee Consumer Products Division User's Guides document all product functions extensively, and discuss how best to use your McAfee software product to accomplish your tasks. - Specialized guides. These can include reference guides, deployment guides, configuration guides, vulnerability guides for intrusion detection software, and other product-specific documentation. - An online help system. Online help gives you quick access to hints and tips about how to use your McAfee software. The format of the online help system for the product will vary; depending on which platform or operating system, you use to run your McAfee product. In most cases, the software will display a Help menu item or link that you can use to start the system. - Some products might also include context-sensitive online help. Right-click buttons, lists or other elements within dialog boxes to see brief, descriptive help topics. - A LICENSE.TXT file. This file outlines the terms of your license to use your Networks Associates product. Read it carefully. If you install a McAfee Consumer Products Division product, you agree to the license terms. - This file contains last-minute additions or changes to the documentation, lists any known behavior or other issues with the product release, and often describes new product features incorporated into incremental product updates. To ask about eligibility for updates, upgrades, registration, or for general questions related to Networks Associates products, please send messages to: custcare@nai.com. _________________________ SR1 - SYSTEM REQUIREMENTS To use McAfee QuickClean you need: - A personal computer with a Pentium 100 MHz or higher processor. - Windows 95B or higher, Windows 98, Windows Me, Windows NT Workstation with Service Pack 4 or later, Windows 2000 Professional, Windows XP Home Edition, or Windows XP Professional. - Internet Explorer 4.01, Service Pack 2 or higher required for Windows 95 and Windows NT; IE 5.01 or later recommended. If you are installing your McAfee software using an installation CD, then a copy of Internet Explorer has been provided for you. If you obtained your McAfee software via download, then you can obtain Internet Explorer via download directly from Microsoft at: http://www.microsoft.com/windows/ie/default.asp. - 15 megabytes (MB) of free hard disk space for a full installation. - 32 MB RAM - To take full advantage of McAfee's Instant Updater feature, you should have an Internet connection, either through your local-area network, or via a modem and an Internet service provider. __________________ IN1 - INSTALLATION To install McAfee QuickClean: - (1) If your computer runs Windows NT Workstation v4.0, Windows 2000 Professional, or Windows XP, log on to your system as a user with administrative rights. You must have administrative rights to install this software on your system. - (2) Insert the McAfee QuickClean CD into your computer's CD-ROM drive. If the Autorun installation menu does not automatically display, go to Step 3. Otherwise, skip to Step 4. - (3) Use the following procedure if the Autorun installation menu does not display, or, if you obtained your software via download at a McAfee web site. - From the Windows Start menu, select Run. The Run dialog box displays. - Type <X>:\SETUP.EXE in the Run dialog text box, and click OK. Here, <X> represents the drive letter for your CD-ROM drive or the path to the folder that contains your extracted QuickClean files. To search for the correct files on your hard disk or CD-ROM, click Browse. - (4) Before proceeding with the installation, Setup first checks to see whether your computer is already running the Microsoft Windows Installer (MSI) utility running as part of your system software. - If your computer runs Windows XP, Windows Me, or Windows 2000, MSI already exists on your system. If your computer runs an earlier Windows release, you may still have MSI in your computer if you previously installed other software that uses MSI. In either of these cases, Setup will display its first wizard panel immediately. Skip to Step 5 to continue. - If Setup does not find MSI or an earlier version of MSI is installed in your computer, it installs files necessary to continue the installation, then prompts you to restart your computer. Click Restart System. When your computer restarts, Setup will continue from where it left off. - (5) Refer to the steps displayed on the Installation Wizard to complete your installation. Important Information Regarding Windows XP Migration Upgrading your computer's operating system from any version of Windows to Windows XP causes all McAfee products installed before migration to become disabled after migration to Windows XP. You will be made aware of this issue as you make you first attempt to start a McAfee product (after migration) - you will be instructed to reinstall the product. Therefore, you will need to uninstall all McAfee products and reinstall using your installation CD or the software obtained from McAfee via download. __________________ KN1 - KNOWN ISSUES - Changing the color depth or color palette of your monitor's Display Settings to a 256-color mode while McAfee QuickClean is running may cause the text on any QuickClean window to be difficult to read. If this situation occurs, close McAfee QuickClean by clicking the Windows close button [X]. Restart McAfee QuickClean. - If the text displayed on the QuickClean Autorun image is illegible; or appears in an unrecognizable font, then there may be too many fonts installed in your computer. To install this product, from your Windows Desk top, right-click My Computer and select Browse. Locate the following program file: <x>:\qcl\setup.exe. Here X represents the drive letter of your computer's CD-ROM drive. Double-click setup.exe to install McAfee QuickClean. Refer to the steps displayed on the Installation Wizard to complete your installation. - McAfee Shredder does not support the ability to "Erase free space" and "Erase an entire disk" if the computer's operating system is Windows NT, Windows 2000, or Windows XP. - Insufficient Drive Space messages: Free drive space, in addition to the amount described under "System Requirements - MB of hard disk space", must be available to run Setup and install your McAfee product. The amount of additional space depends upon your computer's Operating System and its configuration. If, during setup, you receive an "insufficient drive space" message, exit setup and remove unnecessary files from your computer. Re-start Setup. Perform these steps as necessary until you do not receive an insufficient drive space message. - McAfee Shredder, is not able to shred folder entries if your computer's operating system is Windows XP Windows 2000, or Windows NT. - If your computer is connected to the Internet behind a proxy server, e.g., a corporate proxy server or firewall, then Instant Updater is not able to communicate with McAfee's updating servers to check for product updates. There is no work around for this situation. ________________________________ FQ1 - FREQUENTLY ASKED QUESTIONS Q: Does QuickClean Lite generate an activity log? A: NO. ____________________________ AD1 - ADDITIONAL INFORMATION - Instant Updater is unable to determine the actions performed by the user after downloading a product upgrade. Product upgrades consist of patches and bug fixes, etc; and do not include incremental DATs (virus definition files). The upgrade process runs using a program that applies an upgrade independently of McAfee's Instant Updater tool. As such, Instant Updater's summary screen displays the same result: "successful" message, regardless of whether the user completes the upgrade process or not. - The most up-to-date version of your McAfee QuickClean Getting Started Guide can be found on your Installation CD; or, after installing the product, under <X>:\program files\McAfee\McAfee QuickClean\qcl.pdf. Here X represents the drive letter where your computer's program files are installed. Adobe Acrobat Reader is required to view the online version of the manual. - Scenario: An attempt to update a McAfee product using Instant Updater returns the following error message: "Instant Updater was unable to communicate with the server. Please try again later. (-202)." This message displays in response to one of the following events: - The McAfee server is busy or not available. Solution: Try again later. - Instant Updater was unable to communicate with the server due to no Internet connection. Solution: Verify your computer maintains an Internet connection. If you are not connected, reconnect and try again. - Your Internet connection's "Proxy" settings are not configured or incorrect. Solution: Verify your Proxy Server settings are correct and try again later. To verify your settings, start Internet Explorer. - From the Tools menu, select Internet Options. - Select the Connections tab and click LAN settings. - Select an appropriate option. If your connection requires a proxy server, check the "Use proxy server" check box and provide the appropriate address and port numbers in their corresponding text boxes. - QuickClean's BackTrack feature functions properly if your computer's operating system is Windows 95 or Windows 98. System Restore, a component of all other Windows O/S, prevents BackTrack from functioning as designed. - QuickClean Lite, by design scans drive C in order to identify accumulated junk to be removed from your computer. _______________________________________________ CM1 - CONTACTING MCAFEE CONSUMER PRODUCTS DIVISION - USA Customer Service Networks Associates 13465 Midway Road Dallas, TX 75244 Phone: (972) 308-9960 e-mail: Cust_Care@Nai.com - International Customer Service International McAfee Customer Service Laan van de Leeuw 7324 BD Apeldoorn The Netherlands Fax: +31(0)55 543 4646 e-mail: single_user_europe@nai.com - Technical Support For agent-assisted support, please visit http://www.mcafeehelp.com. Our support web site offers 24-hour access to solutions to the most common support requests in our easy-to-use 3-step Answer Wizard. Additionally, you may use our advanced options that include a Keyword Search and our HelpTree which have been designed with the more knowledgeable user in mind. If a solution to your problem cannot be found, you may also access our 24-hour FREE Chat Now! and e-mail Express! options. Chat and E-mail will enable you to quickly reach our highly qualified support engineers, through the Internet, at no cost. Phone support information can also be obtained from our self-help web site at: http://www.mcafeehelp.com. Disclaimer: Time and telephone numbers are subject to change without prior notice. - Sales United States Retail (Home User) Sales - Phone: (801) 772-1891 United Sates Corporate Sales - Phone: (888) VIRUS NO - FOR REPORTING PROBLEMS If you find any feature that does not appear to function properly on your system, or if you believe this application would benefit greatly from an enhancement, please contact the McAfee Consumer Products Division. Our web site is http://www.mcafee-at-home.com. To provide the answers you need quickly and efficiently, McAfee Consumer Products Division technical support staff needs information about your computer and software. Please have this information ready when you call or e-mail: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and bits-per-second rate, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail - FOR PRODUCT UPGRADES In addition to McAfee Consumer Products Division, Networks Associates has a worldwide range of partnerships and reseller relationships with hundreds of independent vendors, each of which can provide you with consulting services, sales advice, and product support for Networks Associates software. To find a reseller near your location, see the RESELLER.TXT file located on your product CD-ROM or installed on your hard disk. For assistance in locating a local reseller, you can also contact Networks Associates Customer Service. - NETWORKS ASSOCIATES BETA SITE To test pre-release software and obtain update files, including virus definition (.DAT) files, visit the Networks Associates beta site at http://beta.nai.com. You will have access to Public Beta and External Test Areas. Your feedback will make a difference. - AVERT ANTI-VIRUS RESEARCH SITE To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: http://www.avertlabs.com. __________________________________________ CT1 - COPYRIGHT AND TRADEMARK ATTRIBUTIONS - COPYRIGHT (c) 2001 Networks Associates Technology, Inc and its Affiliated Companies. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Network Associates, Inc. - TRADEMARK ATTRIBUTIONS Active Security, Activehelp, Activeshield, Antivirus Anyware And Design, Bomb Shelter, Building A World Of Trust, Certified Network Expert, Clean-up, Cleanup Wizard, Cloaking, Cnx, Cnx Certification Certified Network Expert And Design, Cybercop, Cybermedia, Cybermedia Uninstaller, Data Security Letter And Design, Design (Logo), Design (Rabbit With Hat), Design (Stylized N), Disk Minder, Distributed Sniffer System, Distributed Sniffer System (In Katakana), Dr Solomon's, Dr Solomon's Label, Enterprise Securecast, Ez Setup, First Aid, Forcefield, Gauntlet, Gmt, Groupshield, Guard Dog, Helpdesk, Homeguard, Hunter, I C Expert, Isdn Tel/scope, Lan Administrature Architecture And Design, Langura, Languru (In Katakana), Lanwords, Leading Help Desk Technology, Lm1, M And Design, Magic Solutions, Magic University, Magicspy, Magictree, Magicword, Mc Afee Associates, Mcafee, Mcafee (In Katakana), Mcafee And Design, Netstalker, McAfee Associates, Moneymagic, More Power To You, Multimedia Cloaking, Mycio.com, Mycio.com Design (Cio Design), Mycio.com Your Chief Internet Officer & Design, Nai And Design, Net Tools, Net Tools (And In Katakana), Netcrypto, Netoctopus, Netroom, Netscan, Netshield, Netstalker, Network Associates, Network General, Network Uptime!, Netxray, Notesguard, Nuts & Bolts, Oil Change, Pc Medic, Pc Medic 97, Pcnotary, Pgp, Pgp (Pretty Good Privacy), Pocketscope, Powerlogin, Powertelnet, Pretty Good Privacy, Primesupport, Recoverkey, Recoverkey - International, Registry Wizard, Reportmagic, Ringfence, Router Pm, Salesmagic, Securecast, Service Level Manager, Servicemagic, Smartdesk, Sniffer, Sniffer (In Hangul), Sniffmaster, Sniffmaster (In Hangul), Sniffmaster (With Katakana), Sniffnet, Stalker, Stalker (Stylized), Statistical Information Retreival (Sir), Supportmagic, Telesniffer, Tis, Tmach, Tmeg, Total Network Security, Total Network Visibility, Total Service Desk, Total Virus Defense, Trusted Mach, Trusted Mail, Uninstaller, Virex, Virus Forum, Viruscan, Virusscan, Vshield, Webscan, Webshield, Websniffer, Webstalker, Webwall, Who's Watching Your Network, Winguage, Your E-business Defender, Zac 2000, Zip Manager are registered trademarks of Network Associates, Inc. and/or its affiliates in the US and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners. (c)2001Networks Associates Technology, Inc. All Rights Reserved. - LICENSE AGREEMENT NOTICE TO ALL USERS: FOR THE SPECIFIC TERMS OF YOUR LICENSE TO USE THE SOFTWARE THAT THIS DOCUMENTATION DESCRIBES, CONSULT THE LICENSE.TXT, README.1ST, OR OTHER LICENSE DOCUMENT THAT ACCOMPANIES YOUR SOFTWARE, EITHER AS A TEXT FILE OR AS PART OF THE SOFTWARE PACKAGING. IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH THEREIN, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO THE PLACE OF PURCHASE FOR A FULL REFUND.