Chip 1998 February/CHIP0298.ISO/sharware/programm/graph00.exe/FAQ.TXT

Text File | 1997-03-28 | 31.3 KB | 749 lines

Graphic Workshop
Frequently Asked Questions

March 14, 1997

Copyright (c) 1996 Alchemy Mindworks Inc.

All rights reserved. No part of this document may be reproduced
by any means without the written permission of Alchemy Mindworks
Inc. No fur-bearing animals were harmed during the creation of
this document. Allergy alert: may contain nutmeg, but we doubt
it. Return for refund where applicable. Not recommended for
persons with sugar-restricted diets. Batteries are included --
best of luck finding them. Proud sponsor of the 1934 penguin
olympic games at McMurdo Sound, Antarctica. May cause
irritability, sleeplessness or warts after prolonged use.
Contents under pressure. BHT added to preserve freshness.
Caution: this product has caused some laboratory rats to rip
through their cages, fly across the room and brutally murder
hundreds of innocent people. Shake well before using. No vacuum
tubes or other user-serviceable parts inside. Not to be combined
with other radioisotopes except under the advice of a physician.
Avoid prolonged exposure to ultraviolet light. The truth is out
there. Use no hooks. Not intended for use by children or liberals
under the age of five. Printed on unrecycled endangered dead
trees and we're proud of it.





This document contains the following sections:

SECTION 1: Downloading, Installation and Shareware
SECTION 2: Technical Support
SECTION 3: Running Graphic Workshop




SECTION 1: Downloading, Installation and Shareware
--------------------------------------------------

Q: Is there a Macintosh version of Graphic Workshop?
A: Not as yet. One is in the works, but no release date has been
assigned to it at this time. Macintosh development is relatively
slow and confusing, something they don't tell you when you buy
one of the damn things.


Q: I've been trying to download the current version of Graphic
Workshop for days but your server is always busy. Can you e-mail
me a copy?
A: Sorry, we are unable to e-mail large binary files over our
present mail server. Our main server has been the recipient of
an ongoing program of expansion, but each time we increase its
capacity, the demand seems to increase to match it. It's usually
more readily accessible before noon, EST. We do have a number of
mirrors around the world, accessible through the Mirrors link at
the top of each of our web pages. The Coast to Coast mirrors are
especially useful.


Q: I've downloaded Graphic Workshop but it will not install -
- it tells me that I must run it under Windows, even when I do.
What's wrong?
A: You have a damaged download. Download it again.


Q: I have downloaded Graphic Workshop, but when I try to
install it, it tells me I have a damaged archive. What should I
do?
A: Here are some things to check.

- Compare your downloaded file size to the file size listed at
the web page or FTP site you downloaded it from. If they're not
the same, you really do have a damaged download and you need to
download it again.
- Make sure you have at least five megabytes of free hard drive
space.
- Make sure you're not trying to install the 32-bit version on a
sixteen-bit system.
- Make sure you are installing through Start->Run, not Add/Remove
Programs or Explorer.
- Reboot your system and try the installation again with nothing
else running.


Q: I have a web page. Can I have a free registered copy of
Graphic Workshop in exchange for advertising your software at my
page?
A: 'fraid not. Most of the civilized world has a web page, and
were to swap software for links, we'd quickly have no money and
lots of links. At such time as we're able to barter some of these
links for groceries, we'll reconsider this policy.


Q: Does using an unregistered copy of Graphic Workshop to
translate a few files without registering it constitute a fair
use of the shareware?
A: In our opinion it does not. The shareware release of Graphic
Workshop is provided for you to evaluate. If you find it to be
good enough to do any productive work, we feel that it is good
enough to register. If you don't agree -- that is, if you find it
to be unsuitable for your needs and as such not worth registering
-- please delete it and accept our thanks for trying it out.


Q: Should I install Graphic Workshop in Windows 95 or NT through
Add/Remove Programs in the Control Panel?
A: Absolutely not. Use the Run item of the Start menu.


Q: Can the 32-bit version of Graphic Workshop run under Windows
3.1 or Windows 3.11 if I have WIN32S installed?
A: No, it uses several DLLs not supplied with WIN32S. Use the
sixteen-bit build.


Q: What are the functional differences between the sixteen- and
32-bit builds of Graphic Workshop?
A: Not much. The sixteen-bit version supports HPGL and CGM
rasterization, which the 32-bit build does not. The 32-bit build
does much better WMF rasterization. Other than that, they're
identical.

You're probably wondering about now if Windows 95 might not have
just been a really sneaky way to sell everyone 32-bit versions of
perfectly good sixteen-bit applications.


Q: What files does the downloaded shareware Graphic Workshop
installer add to my \WINDOWS and \WINDOWS\SYSTEM directories, and
what changes does it make to my registry?
A: None. We feel that shareware should not mess with your system
files, and none of ours does. Everything the installer writes to
your hard drive goes in Graphic Workshop's private directory, and
no system files are altered.


Q: How can I uninstall the downloaded shareware version of
Graphic Workshop.
A: Simply delete its private directory and everything in it.


Q: If I register Graphic Workshop by phone, can I get a
registration code immediately?
A: We can e-mail one to you if you request it. This usually takes
about 72 hours. Please note, that's actually three business days
-- weekends don't count. This can take longer still if we get
swamped.


Q: How can I register Graphic Workshop?
A: You can pay by Visa, Mastercard, American Express or by a
cheque drawn on an international bank having the address of a
North American clearing office and a bank transit number printed
on it. Cheques must be in US dollars -- no other currency can be
accepted. Please do not send us Eurocheques -- they cannot be
cleared outside Europe.

Our present bank cannot accept payments by wire transfer.

We ask that you use the order form provided with every copy of
Graphic Workshop to place your order. It's stored in a file
called ORDER.WRI in the Graphic Workshop directory, which can be
opened with Windows Write or WordPad.

You can register over CompuServe at GO SWREG. The registration
code is 10495 for the 32-bit build and 1403 for the sixteen-bit
build.

You can FAX the order form to 1-905-936-9502, e-mail it to
[e-mail] or snail-mail it to Alchemy Mindworks
Inc., P.O. Box 500, Beeton, Ontario L0G 1A0 CANADA.

For the fastest service, please call our order desk at 1-800-263-
1138 or 1-905-936-9500. They take all major plastic, and are open
24 hours a day.

We are unable to send you Graphic Workshop COD.


Q: Can I pay for Graphic Workshop by purchase order?
A: No. If you want to buy 100 or more copies, please get in touch
with us and we'll consider it. Sadly, the purchase order system
has seen considerable abuse in recent years -- while few
institutions issuing purchase orders flat-out refuse to honour
them, we have found that many purchase orders are accompanied by
extensive documentation requirements, lengthy waits for payment
and the need to follow up and beg for money multiple times before
a cheque actually gets cut. This probably makes sense if the
purchase order has been issued to pay for a Cray supercomputer or
a couple of B1 bombers -- it's not workable for a $20.00
shareware registration.


Q: How long does it take to get a registered copy of Graphic
Workshop?
A: Barring unforeseen delays -- post office strikes, mice in the
disk copying machine, an unscheduled apocalypse -- we will ship
your software within 72 hours of receiving your registration
order. Note that it usually takes two to three weeks for a
package to get from Canada to the United States, and at least
three weeks for one to get from Canada to overseas destinations.
We have no control over this.

The only other shipping option we can offer at present is Federal
Express. As of this writing, this costs $28.00 (US) to the United
States and $45.00 (US) to other parts of the world. We cannot
ship by UPS, Airborne, DHL or other couriers at this time.


Q: I already have the shareware version of Graphic Workshop. Can
you just e-mail me the registration code and not charge me
shipping.
A: We certainly can. Just be sure to state that you'd like this
done when you register. You'll get no disks by snail-mail, and
we'll deduct the $5.00 shipping charge.

Please note that you must state that you want your registration
code e-mailed to you at the time you order. We are unable to
locate and amend your order after it has been received.

We are unable to provide this option to users who register
through GOSWREG on CompuServe.


Q: I'm writing a book and I'd like to include Graphic Workshop
with it. Can I do this?
A: Please see http://www.mindworkshop.com/alchemy/bookdisk.html
for complete information.


Q: Do you offer an educational discount for Graphic Workshop?
A: No, we don't. We feel that the fairest price is one which
applies to everyone equally.


Q: Does the registered version of Graphic Workshop come with a
printed manual?
A: No, it comes with complete documentation on disk which can be
printed out if you require a paper reference. A paper manual
would have about doubled the cost of the package -- we feel that
software should be affordable, and this extra cost didn't seem to
make sense for an application as simple as Graphic Workshop.


Q: Are you guys in league with the devil?
A: Don't laugh -- we get asked this one frequently.

Some of the people who work at Alchemy Mindworks have pagan
beliefs, and some vaguely pagan iconography has appeared in some
of our literature and example graphics. The most overtly pagan
images arguably turn up in the "click me" advertisements for
Steven William Rimmer's novels, which are themselves fairly
pagan.

This document being about Graphic Workshop rather than about
comparative theology, we won't get into the distinction between
that which is pagan and that which is occult or satanic, save to
note that there is a really huge difference between them.

We have been surprised -- or perhaps more correctly, disturbed --
to find that some fundamentalist christians seem to equate pagan
traditions with worship of the christian devil. Our reply to this
is "not even close" -- and their reply to our reply is very often
"that's just what I'd expect the devil to say."

Well, we aren't. If we were, we'd no doubt have a much more
convincing rebuttal.

Should the pagan graphics trouble you, you can convert the
distribution version of Graphic Workshop into a politically
correct, culturally neutral Graphic Workshop. Delete the "click
me" advertisements and this bit of the Frequently Asked Questions
document.


Q: If I register Graphic Workshop and the leather-winged demon of
the night comes by to rip out my heart before the registration
key arrives, what can I do?
A: Running away isn't an altogether bad idea. Painting its nose
with Keen's extra hot mustard has been known to work as well.
Keep in mind that the leather winged demon of the night has been
lunching down those still-beating hearts in record numbers of
late, and is getting a bit porky. It can't move like it used to.
Do not attempt to use high explosives or small tactical nuclear
weapons against leather-winged demons of the night, as this just
irritates them.


Q: Can I bundle Graphic Workshop with my commercial product.
A: Possibly, but please read the Shareware Distribution document
that accompanies Graphic Workshop first, and then get in touch
with us before you proceed.


Q: How much do upgrades for a registered copy of Graphic Workshop
cost?
A: As of this writing, upgrades cost $20.00 (US) (plus $5.00
shipping if you'd like a copy sent to you on disk.) However,
please note that we only ask that you pay for upgrades which you
find genuinely useful to your applications of Graphic Workshop.
Download the current shareware version from our web page and
install it on your system. It will find your existing
registration number and become a registered copy. If you find
that none of its new features are of much use to you or if you
just downloaded it to deal with bugs in an earlier edition,
please treat it as a free maintenance release.

When you do order an upgrade, please be sure to quote your
current registration number. You can find it in the
Setup/Registration dialog. Note that 65535 is a dummy number.


Q: I registered Graphic Workshop for Windows 3.1 recently, but
I've upgraded to Windows 95. How much will the 32-bit version
cost me?
A: Nothing. We sell functionality, not platforms. You can
download the 32-bit build from our web page. The same
registration code works in both versions.

Please see the previous question about upgrading as well.

Hands up all Windows users who consider 95 to be an "upgrade".


Q: I live outside North America -- how much more must I add for
shipping?
A: Nothing. The $5.00 (US) shipping charge for Graphic Workshop
will get it anywhere on earth by air mail -- prices for the
Martian colonies are slightly higher.


Q: Why does the downloadable shareware version of Graphic
Workshop not come with an installation function with a blue
gradient background and an uninstaller?
A: Many 32-bit applications are installed using a package called
InstallSheild. While a very well-executed installer, having it
install Graphic Workshop would have about doubled the size of its
download. In addition, Install Sheild makes changes to the system
files and registry of the system it runs on -- among other things
to enable its uninstaller. We feel that shareware shouldn't mess
with your system, and our installer does not. See the question
elsewhere in this document about uninstalling Graphic Workshop.


Q: What is the Unisys GIF tax and does this mean that I must pay
a royalty on GIF files I create or convert with Graphic Workshop?
A: The GIF format was originally created by CompuServe. The image
compression algorithm used by GIF files is called LZW. At the
time GIF was created, back in 1987, CompuServe appears to have
assumed that LZW was a public domain entity -- at least, there's
no indication that they did a patent search to find out whether
LZW was owned by anyone. CompuServe announced the GIF format in
1987 with the following grant of rights to developers:

"While this document is copyrighted, the information contained
within is made available for use in computer software without
royalties, or licensing restrictions."

As it happens, CompuServe didn't actually have these rights to
grant -- LZW is a patented entity which is currently owned by the
Unisys Corporation.

Unisys actually acquired the LZW patent in 1985. They didn't make
much noise about it until December of 1994, however, leaving
sufficient time for GIF to be widely adopted as a graphic file
format. Among other things, it became the defacto standard for
lossless graphics on the web.

At the end of 1994, Unisys announced that it would be demanding
royalties from any developer who created for-profit software
which can read or write graphic files using LZW compression --
for practical purposes, this includes GIF and some TIFF files.

Our understanding of this situation, as explained to us by our
trademark and patent attorneys, is that Unisys can demand a
royalty for software which uses its patented algorithm to read or
write GIF files, but not for the data the algorithm creates. As
such, while we must pay Unisys a royalty on each copy of Graphic
Workshop registered, you're safe in using GIF files without any
interference from Unisys.

Our attorneys have also recommended that we not say what we think
about Unisys' conduct in this situation, so we'll leave it to
your imagination. Note that Unisys would now like to sell us all
Internet-based services and hardware. Ya, right...


Q: Can I use some of the images at the Alchemy Mindworks web page
on my own page?
A: If you are a registered user of Graphic Workshop, you are
welcome to use the animated moving red ball graphic and the
animated spinning compact disk graphic on your page. There are
two conditions to this:

1. Your page must include a link back to ours, and credit for the
source of the images.

2. You must download these files from our page and reference
copies of them on your server, rather than referencing the files
on our page. From time to time we change the links and the file
names for frequently "borrowed" files, replacing them with
something else entirely. You probably don't want to see what
"something else" looks like.

If you'd like a graphic to use for a link to our page, please
check the link at the bottom of our main page to download one.


Q: If I have a registered copy of Graphic Workshop, do I have to
pay a royalty to Alchemy Mindworks if I sell the files I create?
A: No. Your intellectual property is yours to do with as you
like. You also don't have to acknowledge the software you used to
create 'em, although you're welcome to do so if you like, with
our thanks.

Note that this includes the self-displaying EXE pictures created
with Graphic Workshop -- if you have a registered copy of the
software, you're welcome to distribute all the EXE pictures you
like.


Q: I've heard that Graphic Workshop used to be bookware, and that
I could get a registered copy of it by reading one of Steven
William Rimmer's novels. Is true?
A: Only slightly. Back in the mid-eighties, you could register
Graphic Workshop for DOS by reading Steven William Rimmer's novel
Coven. This arrangement ended when the original Ballantine
edition of Coven went out of print.


Q: I have a registered copy of the DOS version of Graphic
Workshop. Can I update to the Windows version?
A: We do not offer an update path from the DOS to the Windows
version of Graphic Workshop. The latter was effectively a new
application to write, sharing none of the original DOS
development.


SECTION 2: Technical Support
----------------------------

Q: Can I get technical support for Graphic Workshop even if I'm
not a registered user yet?
A: We will provide limited technical support to unregistered
users at our discretion to help you evaluate the software. Please
note that we reserve the right to discontinue technical support
to specific unregistered users if we feel that your requests on
our technical support facilities are excessive, or if your
questions are answered in the Graphic Workshop documentation.

Q: Is there a limit to the amount of technical support I'm
entitled to as a registered user?
A: We would like your use of Graphic Workshop to be as effortless
and productive as possible. As such, we do not impose specific
limits on technical support -- if you're genuinely having a lot
of problems, we're here to get you through them. However,
technical support is not a talking manual. We reserve the right
to refuse to provide technical support to users with questions
which are answered in this documentation, or in the Graphic
Workshop documentation.

If you're really new to computers, to Windows or to the net, you
might need to read up on these areas before we can assist you
with specific problems in Graphic Workshop. We consider that the
question "which one of the plastic things on my desk is the
mouse?" is a good indication that you have some way to go before
you need to talk to us.

We usually will not be able to help you with applications from
other developers, even if you're using their files with Graphic
Workshop, or Graphic Workshop's files with them. We cannot direct
you to books to read or places on the web to find out about
things other than our software.

We cannot provide technical support in languages other than
English. That's contemporary English, by the way, rather than,
say, Chaucerian English. Neither jive nor val-speak constitute
English for the purposes of this discussion. Inserting the word
"blimey" into another language at regular intervals doesn't
qualify as English either.

Finally, we will hang up on, shred or delete requests for
technical support from users who are rude or abusive.


Q: How can I contact the technical support desk for Graphic
Workshop?
A: You can get technical support by e-mail at
[e-mail] -- questions sent to this e-mail address
are usually answered within 48 hours, and often within two or
three hours.

You can also call us at 1-905-936-9501 between 10:00am and 5:00pm
EST, most working days. If you get the voice-mail machine, all
our lines are busy. We will not under any circumstances return
calls for technical support. Please do not call the 800 number
for technical support -- this connects to our order desk, which
knows nothing about software. They cannot transfer you to someone
who does.

Please read this document in its entirety and the Documentation
file for Graphic Workshop before you call technical support.


Q: What's the best time to call the technical support desk.
A: Before noon EST is usually somewhat quieter, as the west coast
hasn't come on line as yet. Noon to one EST is dodgy, as it's
lunch time. Afternoons can get fairly busy. Friday is
particularly heavy, as Sprint gives some of its customers free
long distance calling on Fridays. Some of them call us just to
chat. Thanks, Sprint...

We are often able to provide technical support on weekends and
after hours -- if anyone is working here during this period,
they'll be happy to assist you as best they can. Note that after-
hours technical support cannot help you with questions about
order status or software registration codes. If you call after
hours and get voice mail, there's no one about.


Q: Is there any way to call technical support without my paying
for the call?
A: Aside from relocating to beautiful Adjala township in central
Ontario to raise potatoes and drink warm, flat beer, no. Unlike
many software developers, we do not impose a per-call fee on
technical support, nor will you find yourself on hold for fifteen
minutes listening to elevator music if you call us. However, the
only way we could provide toll-free technical support would be to
increase the price of our shareware to cover the phone costs.
This would, in effect, impose the cost of technical support on
everyone who uses Alchemy Mindworks' software, even though only a
few users would actually be calling for technical support.

We feel strongly that people shouldn't be required to pay for
services they don't actually get. We believe that this would be
fundamentally wrong. We further feel that if our various
governments felt the same way, our various economies wouldn't be
melting down as you read this.


Q: What information should I provide if I wish to report a
problem?
A: This varies to some extent with the nature of the problem --
some common sense is called for. If the problem you have
described is not addressed in this document, please tell us:

- Which build and version of Graphic Workshop are you using? This
can be found in the About dialog. An example of this information
would be "Version 1.1X, 32-bit build".

- Which version of Windows are you using? This might be Windows
3.1, Windows 3.11, Windows 95, Windows NT 3.51 or Windows NT 4.0.

- How much memory is in your system?

- Were any other applications running at the time the problem
occured, or had any other applications run earlier in your
current session? What were their names? This includes alternate
task managers.

- What exactly had you done prior to the appearance of the
problem?

- What error message appeared?

- Do you play the oboe?

As a rule, problems which cannot be reproduced in house can't be
fixed. Please don't quote the sea of numbers that Windows
provides when an application terminates unexpectedly -- they're
not much use nailing down these sorts of problems.


Q: I'm having difficulties with a particular file. Can I e-mail
it to you so you can see what's happening?
A: Please query first -- your problem may be something we've
heard of, and we'll be able to recommend a solution for it
immediately. Under no circumstances should you e-mail us a file
which is over 20K in length. Our mail server automatically
deletes files bigger than this, as well as the messages they're
attached to.

If you do e-mail us a file, please send it as a MIME-encoded
attachment. Do not uuencode it, or try sending the binary file as
a text message.


Q: What is the longest recorded flight of a chicken?
A: Thirteen seconds.


SECTION 3: Running Graphic Workshop
---------------------------------------

Q: Why do I see a coarse dithered image if I'm viewing images
under Graphic Workshop for Windows when I have a super VGA card
in my system?
A: Graphic Workshop for Windows displays its images by handing
them to the Windows screen driver. As Windows comes out of the
box, it's often set up with a sixteen-colour screen driver on VGA
and super VGA systems. As such, even if your card can support 256
colours or better, Windows thinks you have a sixteen-colour card.
In this case, Graphic Workshop can only display images with up to
sixteen colours. It must remap or dither images with more than
sixteen colours down to sixteen colours to display them. You can
correct this problem by obtaining and installing the 256-colour
Windows screen driver for your display card.

Q: Why do JPEG or FIF images displayed by Graphic Workshop look
coarse and dithered even on a system with a 32,768-colour or
better driver installed?
A: You must turn on Read JPEG/FIF as RGB in Setup to enable true
colour JPEG and FIF reading.


Q: Why won't Graphic Workshop print to my Hewlett Packard colour
inkjet printer?
A: This was a bug in earlier versions of Graphic Workshop which
has been fixed as of release 1.1n. It should print correctly to
all Deskjet printers.


Q: Why do I get black and white hard copy when I print colour
pictures to my colour printer from Graphic Workshop?
A: You have the Expand Printed Halftones and/or the Dither
Printed Halftones options in the Print dialog switched on. They
should be disabled for colour printing.


Q: Why can I perform functions in the list box mode that I can't
perform in the thumbnail mode?
A: The thumbnail mode requires significantly more memory to
maintain its window than the list box mode does. If you're short
on available memory, this might be enough to keep some functions
from operating.


Q: If I save an image file of scanned text to a TXT file from
Graphic Workshop, will the text file I create be the words from
the scanned image?
A: No. This requires an optical character recognition package.


Q: Why will some WPG files read under Graphic Workshop and some
won't?
A: The WPG format can support both bitmapped and vector graphics.
Graphic Workshop will deal with the bitmapped ones only. The Get
Info function will tell you which files contain bitmaps and which
one only have vector graphics in them.


Q: Will Graphic Workshop read Corel CMX, CDR or BFM files?
A: Mostly not. It will display previews and bitmaps from CDR
files, but that's about it. These are proprietary formats created
by Corel Systems, which has thus far not disclosed their inner
workings.


Q: Why does attempting to read some EXE files fail?
A: The extension EXE is normally used to indicate actual
application files, that is, programs. Graphic Workshop uses it to
indicate pictures which it has converted into programs as well...
which it must do, such that DOS will recognize them as programs
when you choose to run them. Unfortunately, one file name looks
pretty much like another when Graphic Workshop is assembling its
file list, and it can't tell which EXE files are programs and
which are pictures.


Q: Why won't Graphic Workshop read some TIFF files?
A: The TIFF standard is a huge, fairly confusing thing which
allows applications which create TIFF files to do so in an almost
limitless variety of ways. It's probably technically impossible
to write software that will read all of them... at the very
least, such an application would be huge. Graphic Workshop
attempts to read a sensible range of TIFF files, and we improve
on its TIFF handling frequently. However, there will probably
always be unusual TIFF files it won't be able to handle. In
creating TIFF files to be read by Graphic Workshop, we recommend
that you begin by trying the simplest defaults, such as no
compression.


Q: Why can't I use the Details and Search functions of the
Thumbnails menu with a Photo-CD.
A: When you create a thumbnail for a normal file, it's written to
the current directory as a THN file. Photo-CD thumbnails are
actually handled totally differently, and because a CD-ROM is
read-only, it's impossible to write the updated details to the
directory where your image is.


Q: Why do I encounter an error message when I attempt to view or
convert AVI files?
A: You probably don't have version 1.1 or better of Video for
Windows installed in your system. Video for Windows must be
available for Graphic Workshop's AVI functions to work.


Q: What are the THN files created by Graphic Workshop, and do I
need to keep them?
A: THN files store the Graphic Workshop thumbnails and the image
file database keywords and comments, and are only used by Graphic
Workshop and other Alchemy Mindworks applications. You can delete
them if you wish. Doing so will remove the thumbnails for the
associated images.


Q: How did you create the moving bullet graphic, the spinning
compact disc graphic and the slide show graphic at the Alchemy
Mindworks web page?
A: They were all created with GIF Construction Set, another one
of our applications.


Q: When I try to run Graphic Workshop, I see a message from
Windows which says "The AVIFIL32.DLL file is linked to missing
export NTDLL.DLL:memmove", or Windows complains that it can't
locate or can't load AVIFIL32.DLL. Did liberals steal my DLL
file, or is the problem more serious still?
A: Always blame liberals, even if they're not at fault. It makes
up for all the things they get away with.

You have an old or incorrect version of AVIFIL32.DLL on your
system, or it's missing all together. Check to see if this file
exists anywhere on your hard drive other than in \WINDOWS\SYSTEM,
and reload it from your Windows 95 master disk or CD-ROM if
necessary. Having done so, delete any other copies of
AVIFIL32.DLL on your system.

This can also happen if you have two versions of Windows on your
hard drive -- say 95 and NT -- and both SYSTEM directories are on
your command path.


                          - THAT'S IT -