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Release Notes for McAfee VirusScan 5.1.2 Copyright (c) July 2000 Networks Associates Technology, Inc. All Rights Reserved. Thank you for using McAfee VirusScan. Readme file contains important information regarding this release. Network Associates strongly recommends that you read the entire document. Network Associates welcomes your comments and suggestions. Please use the information provided in this file to contact Customer Care, technical support, or the documentation team for this product. WHAT'S IN THIS FILE - NF1 New Features - DC1 Documentation - SR1 System Requirements - IN1 Installation - KN1 Known Issues - FQ1 Frequently Asked Questions - AD1 Additional Information - DV1 New Viruses Detected and Removed - NA1 Contacting Network Associates - CT1 Copyright and Trademark Attributions NOTE: A unique identifying code precedes each heading in this file. To jump to a particular heading within the file, copy the three-character code--NA1, for example--from the list above into your text editor's Find dialog box, or equivalent, then search for the identifying code to move directly to that heading. **** IMPORTANT NOTES **** ******* __________________ NF1 - NEW FEATURES * McAfee VirusScanÆs anti-virus products, including VirusScan software, now use the Microsoft Windows Installer (MSI), which comes with all Windows 2000 Professional systems. This Setup utility offers a wealth of custom installation and configuration features. * McAfee VirusScan uses scan engine v4.0.70 and the DAT file release v4088. These components ensure that your computer gets regular updates for McAfee VirusScan's virus definition (.DAT) files needed to detect new viruses and respond more effectively in removing virus threats from your computer. For more information, see the User's Guide PDF file and read appendix on the .DAT technology. * VirusScan interface now supports platforms solidly into the territory VirusScan for Windows 95, Windows 98 and Windows ME. This adds extensive VShield scanner configuration options for the Windows NT Workstation v4.0 and Windows 2000 Professional platforms, while reducing the complexity of some previous configuration options. * Addition of a new VirusScan control panel, which functions as a central point from which you can enable and disable all VirusScan components. This control panel also lets you set a ceiling for the number of items you can scan in or exclude from a single operation, and can set the VShield scanner and VirusScan control panel to run at startup. * New VShield system tray icon states tell you more about which VShield modules are active. * New interface settings for task configuration allow you to tell the VirusScan application how you want it to appear as your scheduled task runs and what you want it to do when it finishes. You can also set a password to protect individual task settings from changes, or to protect an entire task configuration at once. * An updated randomization feature for scheduled tasks allows you to set a time for the task to run, then set a randomization window. The VirusScan Console then picks a random time within the window to actually start the task. * System Scan module action options now include a new Prompt Type configuration option for Windows 95, Windows 98 and Windows ME systems. __________________ DC1 - DOCUMENTATION Network Associates provides each of its products with an extensive set of documentation, consisting usually of one or more product guides saved in Adobe Acrobat Portable Document Format (.PDF), and an online help system, whose form can vary, depending on the platform on which the product runs. Acrobat .PDF files are flexible online documents that contain hyperlinks, outlines and other aids for easy navigation and information retrieval. You can also install an Acrobat plug-in file that allows you to read .PDF documents from within your web browser while online. Copies of the product documentation come with the product CD-ROM. A copy of the free Acrobat Reader also comes with the product CD-ROM or is available from the Adobe website at: http://www.adobe.com/prodindex/acrobat/readstep.html Most Network Associates products can include a documentation set drawn from these components: NOTE: Not all products will include all listed documents. Consult the User's Guide or Administrator's Guide that comes with your product for a complete list. * A printed Getting Started Guide, which introduces the product, provides installation instructions, outlines product features, and provides a brief overview. In many cases, an electronic version of this guide will also be available on the product CD-ROM or from the Network Associates FTP site in Adobe Acrobat .PDF format. * A UserÆs Guide saved on the product CD-ROM or installed on your hard disk in Adobe Acrobat .PDF format. Network Associates User's Guides document all product functions extensively, and discuss how best to use your Network Associates product to accomplish your tasks. * An Administrator's Guide saved on the product CD-ROM or installed on your hard disk in Adobe Acrobat .PDF format. Administrator's Guides describe how to deploy, maintain and administer Network Associates server-based products in a networked environment. * Specialized guides. These can include reference guides, deployment guides, configuration guides, vulnerability guides for intrusion detection software, and other product-specific documentation. * An online help system. Online help gives you quick access to hints and tips about how to use your Network Associates software. The format of the online help system for the product will vary, depending on which platform or operating system you use to run your Network Associates product. In most cases, the software will display a Help menu item or link that you can use to start the system. Some products might also include context- sensitive online help. Right-click buttons, lists or other elements within dialog boxes to see brief, descriptive help topics. * A LICENSE.TXT file. This file outlines the terms of your license to use your Network Associates product. Read it carefully. If you install the Network Associates product, you agree to the license terms. * This Readme.txt file. This file contains last-minute additions or changes to the documentation, lists any known behavior or other issues with the product release, and often describes new product features incorporated into incremental product updates. To get answers to your technical support questions, send messages to: techsupport@mcafee.com. To ask about your eligibility for updates and upgrades, check your registration, or ask general questions related to Network Associates software, send messages to: custcare@nai.com _________________________ SR1 - SYSTEM REQUIREMENTS To use McAfee VirusScan you need: * A processor equivalent to an Intel Pentium-class or compatible processor. McAfee VirusScan Software recommends an Intel Pentium processor or Celeron running a minimum of 166MHz. * A CD-ROM drive. Not required if you download the VirusScan software. * At least 40MB of free hard disk space for a full installation. McAfee VirusScan Software recommends 75MB. * At least 16MB of free random-access memory (RAM). McAfee VirusScan Software recommends 20MB. * Microsoft Windows 95, Windows 98, Windows ME, Windows NT 4.0 with Service Pack 4 or later, or Windows 2000 Professional. McAfee VirusScan Software recommends that you also have Microsoft Internet Explorer v4.0.1 or later installed, particularly if your system runs any Windows 95 version. __________________ IN1 - INSTALLATION To install McAfee VirusScan: 1. Insert the McAfee VirusScan CD into your CD drive. The installation wizard should start automatically. If it does not, click the drive letter of your CD drive in Windows Explorer, and double-click the file named Setup.exe in the file list. 2. In the first installation wizard page, click Install UnInstaller. 3. Follow the instructions in the wizard pages to choose the drive and folder where UnInstaller should be installed. After each step, click Next. 4. Use the Interview wizard to specify some initial McAfee VirusScan defaults. 5. Click Finish in the final setup screen. Note: By default, the Readme file appears in Notepad. If you do not want to read the release notes in the Readme file, clear the check in the View release notes? check box before you click Finish. __________________ KN1 - KNOWN ISSUES 1. The 'format using installed OS' rescue disk will not function properly for Windows 95 users. The NAI-OS rescue disk must be used. 2. Windows 2000 and Windows NT users with NTFS partitions will recieve errors if they attempt to scan with the NAI-OS rescue disk. This issue is currently being investigated. 3. When modifying the properties of the Safe and Sound component, users must have at least one drive checked. Failure to do this will result in an Invalid Page Fault (IPF). 4. From the McAfee VirusScan Central window, when you click Options and select VShield Wizard from the drop-down menu, the system does not launch the wizard. This issue is currently being investigated. 5. If you use a utility such as McAfee DISKTUNE or Microsoft SCANDISK to verify your hard disk integrity, McAfee strongly recommends that you first disable the VShield scanner. Because the VShield scanner and the Scandisk utility use similar methods to check files on your hard disk, having both active simultaneously can cause conflicts. Some users may experience conflicts when using the 'Thorough' option in Microsoft's SCANDISK. You may need to manually reset the system. Once the system is reset, SCANDISK will automatically run on some systems. This is usually performed with the 'Standard' option enabled. Let SCANDISK complete its task and your system will return to its normal state. 6. Disk defragmentation programs move files as they work to maximize hard disk efficiency. If you have the VShield scanner, the VirusScan application, or another application active during a disk defragmentation operation, your defragmentation program might tell you that it cannot find the active application files. This is normal and does not mean that the files do not exist. To avoid error messages like this, close all open applications and disable the VShield scanner, then run your disk defragmentation operation again. 7. If you have never installed software that uses the Microsoft Installer (MSI) utility, or if you installed Microsoft Office 2000 or other software that uses MSI v1.0, the VirusScan Setup utility must first install certain files it needs for the VirusScan installation. Setup then will ask you to restart your computer. After you do so, you may continue with the installation. 8. Some cleanable Macro infections may be reported as uncleanable by the on demand scanner. If you scan an infected file and receive a dialog with a disabled CLEAN button, use VShield to clean the file. Right-click on the file and select Properties. VShield will detect this infected file. Use the CLEAN option to remove the infection. 9. If McAfee VirusScan Central is run while VShield is not loaded, some users may experience a crash in VSMAIN.EXE. You will need to load VShield manually. To load VShield manually, open your Control Panel. Do this by clicking Start > Settings > Control Panel. Open the VirusScan Control Panel Applet. Under the Service tab, you will see a Stop\Start button for VirusScan. Start the service from here. You may need to stop the service then start it. 10.Windows NT 4.0 users may experience a crash in VSMAIN.EXE while scanning. Service Pack 4 or higher must be installed to fix this issue. 11.Restoring a file that has been quarantined from a Zip file archive may cause conflicts. This issue only occurs when a single file, within a Zip archive, is quarantined and an attempt to restore that file back to the archive is made. This issue is currently being investigated. 12.Using DOS memory managers might cause the VirusScan software to falsely detect viruses in memory. Since Windows 95 and Windows 98 no longer require DOS memory managers, you can eliminate false warnings by preceding each line in your CONFIG.SYS file that includes settings for a DOS memory manager with REM. This deactivates the memory manager. To learn more about working with your CONFIG.SYS file, see your DOS or Windows documentation. 13.This release will detect and remove the XF/SIC.A virus from infected Microsoft Excel documents. If you later use Excel 97 to open a file from which the VirusScan application has removed this virus, Excel will tell you that it cannot find a particular worksheet within the file at a particular cell reference. It will also tell you that continuing could damage your worksheet and ask you whether you want to cancel your request to open the file. The worksheet name it mentions will vary. You may safely open the worksheet. Click No in the confirmation dialog box to continue. To prevent the message from reappearing, open the document in Excel, click the Insert menu, point to Name, then choose Define. In the dialog box that appears, delete the entries Auto_Open and Auto_Close. Save and close the file normally. 14. The VShield scanner's Internet Filter module does not block any IP addresses you have asked it to block if you connect to the Internet through America Online. 15.If you use software that blocks online advertisements, such as Ads-Off, while you have the VShield scanner active, your system could become unstable. 16.If you have the VShield Internet Filter module set to detect hostile Java classes or applets and to offer you the choice to block them or allow them through, the VShield scanner will display an alert message twice when it finds a hostile object: once when the Download Scan module detects the item as it writes to your hard disk, then again when the Internet Filter module detects it as your browser software tries to execute it. You may tell the Download Scan module to delete the item or move it to a quarantine folder when it detects it, or you can have the Internet Filter module block the item before your browser software can execute it. 17.If your computer runs Windows NT Workstation v4.0 or Windows 2000 Professional, the VShield scanner will not delete macro viruses it finds even if you have set the scanner to do so. To protect these systems from macro viruses, set the scanner to clean infected files, move them to a quarantine folder, or deny access to them. 18.If you install the VirusScan software to its default program directory, remove the software, then reinstall it into a different program directory, Microsoft Outlook will not locate the extension it needs to open the E-Mail Scan application. To remedy this problem, delete the file EXTEND.DAT, which you'll find in your Windows user directory. On Windows NT Workstation v4.0 systems, you'll find this file in this path by default: C:\Winnt\profiles\<your profile>\Application Data \Microsoft\Outlook\EXTEND.DAT On Windows 2000 Professional systems, you'll find the file in this path by default: C:\Documents and Settings\<your profile> \Application Data\Microsoft\Outlook On Windows 95 and Windows 98 systems, you'll find the file in this path by default: C:\Windows\Application Data\Microsoft\Outlook NOTE: If you create more than one profile on any of these systems, Microsoft Outlook will create an EXTEND.DAT file for each profile. If you move the VirusScan software, McAfee recommends that you delete the EXTEND.DAT file in each profile you use on your computer and allow Outlook to re-create it. 19.Internet Filter module support for the NeoPlanet v5.0 browser and America Online browsers is incomplete in this release. If you set the Internet Filter module to block particular URLs or IP addresses, then use the NeoPlanet or America Online browsers to visit an IP address you've blocked, you can still connect to the banned site. For the NeoPlanet browser, you can work around this issue by entering only URLs in the browser window--the Internet Filter module will correctly block banned sites entered as URLs. 20.The ScreenScan utility included with this VirusScan release does not include support for Windows 2000 Professional. 21.If you have installed any previous version of VirusScan for Microsoft Outlook software, last released immediately following the W97M/Melissa outbreak in 1999, you must first remove this software before you install VirusScan v5.1 software. The Microsoft Installer Setup utility for VirusScan v5.1 software will NOT remove VirusScan for Outlook software. 22.You may not use .VSC files you created for use with earlier VirusScan releases to start scan operations with this VirusScan release. This VirusScan release will not correctly interpret all of the settings saved in the older .VSC file. 23.If you have the VShield System Scan module active on a Windows 95 or Windows 98 system when you use Network Associates PGPdisk software to mount an encrypted volume, the PGPdisk software will freeze. As a workaround, first disable the System Scan module, then use PGPdisk to mount the encrypted drive. You can then enable the System Scan module again. At that point, both PGPdisk and the System Scan module will function normally. PGPdisk software comes included with the PGP Desktop Client Security Suite v6.5.x. 24.If you have the GroupShield Exchange client scanner installed on your computer, you must first remove it in order to use the VirusScan E-Mail Scan extension to scan your e-mail. If you prefer to use the GroupShield Exchange client, you should NOT install the VirusScan E-Mail Scan module or extension during Setup or, if you have already installed the module and extension, you should remove them. To ensure that the module and extension are not installed on your computer, run Setup, then choose Custom as your installation option. Next, right-click the E-Mail Scan item, then choose This Feature Will Not Be Available from the shortcut menu that appears. ________________________________ FQ1 - FREQUENTLY ASKED QUESTIONS Regularly updated lists of frequently asked questions about McAfee products are also available on the Network Associates website, on CompuServe, and on America Online. Q: I use both cc:Mail and a MAPI-compliant e-mail system at work. Can I have the VShield scanner examine both of these systems at once or switch back and forth between them? A: The VShield E-Mail Scan module includes support for only one e-mail client at any given time. You may not, for example, have the E-Mail Scan module scan both a MAPI-compliant mailbox and a Lotus cc:Mail server at the same time. You can, however, scan first one mailbox then switch the E-Mail Scan module so that it scans the other mailbox. You can also have VShield's E-Mail Scan module examine your cc:Mail mailbox in the background, then have VirusScan's E-Mail Scan on-demand component begin scanning your MAPI mailbox. Q: I am installing new software on my computer, and the manual recommends disabling any anti- virus software. How do I disable the VShield scanner without uninstalling it? A: If you are running the VirusScan software on a Windows NT Workstation v4.0 or Windows 2000 Professional system, you must first log into your system with administrative rights, then follow the steps outlined below in order to disable the VShield scanner. If you are running the software on a Windows 95 or Windows 98 system, you can follow these steps immediately: 1. Right-click the VShield icon located in your system tray next to the system clock, point to Quick Enable, then choose System Scan from the shortcut menu. If System Scan does not have a check mark beside it in this menu, it is already disabled. 2. After you install your new software, you can reactivate the VShield scanner by right- clicking the VShield icon in the system tray, pointing to Enable, then choosing System Scan from the shortcut menu. If System Scan has a check mark next to it in the menu, it is already enabled. Q: I've activated the VirusScan software's heuristic scanning option, and now it identifies some viruses as "unknown." Why? A: The heuristic scanning feature looks for certain "virus-like" characteristics in the files it scans. When it finds a sufficient number of these characteristics, the program concludes that the file is infected. This powerful technique allows the program to discover viruses that are so new that they do not yet have names or identities. The program will, however, identify viruses by name when they match its list of known viruses. Q: When it detects an infection in files compressed in .CAB or ZIP-SFX format, why doesn't the VirusScan program clean, delete, or move the files? A: Because files compressed in .CAB and ZIP-SFX formats can include a Microsoft Authenticode certificate, altering the files can render them unusable. To avoid this possibility, the program does not clean, delete, or move infected files compressed in .CAB or ZIP-SFX format. McAfee recommends that you decompress any infected files compressed in these formats, then run your scan operation again to clean the uncompressed files. Q: The VirusScan software detected a virus on my system, but it is not one of the default files listed in its Program Extensions dialog box. Therefore, I suspect it might be a false detection. What can I do to verify a detected virus? A: If you suspect a false detection on a non- executable file, run SCAN.EXE, the VirusScan command line scanner, to verify the infection. If the VirusScan application detects a virus and SCAN.EXE does not, download the latest .DAT file update, then scan your system again. If the VirusScan application still detects a virus that you suspect is a false detection, please report the issue to Network Associates technical support. Q: How can I tell that the ScreenScan software is working? A: The ScreenScan program does not tell you when it scans your system, but its activity log will record all of its scanning activity. Q: Can I update McAfee data (.DAT) files to detect new viruses? A: Yes, you can use the SecureCast update utility by clicking the 'Update' button on the Central home page. This will launch the SecureCast update utility which will check the DAT file version that you are using and update them to the current version. You can also go to the following website: http://software.mcafee.com and download the latest superDAT update utility. Q: Why are additional extensions added to the Program Files Only list? A: As the McAfee Anti-Virus Emergency Response Team (AVERT) finds viruses that can infect new file types, it adds new extensions to the default extensions list to enhance security. For instance, new viruses can infect Microsoft Office binder files, so the default extensions list now includes the file extension for these binder files so that VirusScan will examine them for viruses. Q: I thought I could right-click Microsoft Office .DO?, .XL?, or .OBD files, then choose Scan for Viruses from a shortcut menu in order to start a scan operation. I have Microsoft Office installed, but when I try this, it doesn't work. Why not? A: If you installed Microsoft Office after you installed the VirusScan software, you might need to reinstall the VirusScan software to enable context-sensitive shortcut menus. Q: I'm running Microsoft Exchange Client 5.0, and the icons that tell me that the VirusScan application can run a scan operation from within Exchange aren't showing on my toolbar. Why? A: Because of a limitation in Microsoft Exchange Client v5.0, the two Exchange On-Demand scan icons will not appear in the Exchange toolbar. Consult your Exchange documentation to learn how to place these icons onto the toolbar. Q: I'm running Microsoft Office 2000, and the VirusScan icons that let me configure and run scan operations aren't showing anywhere in my Outlook 2000 toolbar. Are they hidden? A: By default, Microsoft Office hides icons that you have not used in a long time. To see the icons, click the arrows at the far right of the Outlook toolbar. Q: I have a .VSC settings file I used with the last VirusScan version I had on my system. Can I still use this file with this VirusScan release? A: No, this VirusScan version does not interpret some of the settings in earlier .VSC file versions in the same way, so earlier files will not work correctly. McAfee recommends that you create and save your settings in a new .VSC file for use with this version. ____________________________ AD1 - ADDITIONAL INFORMATION ___________________________________ NA1 - CONTACTING NETWORK ASSOCIATES On December 1, 1997, McAfee Associates merged with Network General Corporation, Pretty Good Privacy, Inc., and Helix Software, Inc. to form Network Associates, Inc. The combined Company subsequently acquired Dr Solomon's Software, Trusted Information Systems, and CyberMedia, Inc. Network Associates continues to market and support the product lines from each of the former entities. You may direct all questions, comments, or requests concerning the software you purchased, your registration status, or similar issues to the Network Associates Customer Care department at the addresses or phone numbers listed below. Contact the Network Associates Customer Care department at: 1. Phone (408) 988-3832 Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time 2. Fax (408) 970-9727 24-hour, Group III Fax 3. Fax-back automated response system (408) 346-3414 4. E-mail: custcare@nai.com Send correspondence to any of the following Network Associates locations: Network Associates Corporate Headquarters 3965 Freedom Circle McCandless Towers Santa Clara, CA 95054 Phone numbers for corporate-licensed customers: Phone: (408) 988-3832 Fax: (408) 970-9727 Phone numbers for retail-licensed customers: Phone: (972) 278-6100 Fax: (408) 970-9727 **** McAfee Contact Information **** If you need further assistance or have specific questions about McAfee products, send your questions via email to the appropriate address below: * Customer service To order products or obtain product information, contact the McAfee Customer Care department at (972) 308-9960 or write to the following address: McAfee Software 3965 Freedom Circle Santa Clara, CA 95054 U.S.A. * For general questions about ordering software: mcafeestore@beyond.com * For help in downloading software: mcafeedownloadhelp@beyond.com * For a status on an existing order: mcafeeorderstatus@beyond.com * To inquire about a promotion: mcafeepromotions@beyond.com * Support via the web McAfee is famous for its dedication to customer satisfaction. We have continued this tradition by making our site on the World Wide Web (http://www.mcafeehelp.com) a valuable resource for answers to technical support issues. We encourage you to make this your first stop for answers to frequently asked questions, for updates to McAfee software, and for access to McAfee news and virus information. Take advantage of the McAfee Product KnowledgeCenter your free online product support center - 24 hours a day, 7 days a week (http://www.mcafeehelp.com). * Telephone support numbers 30-Day Free Telephone Support 972-308-9960 Per Minute Telephone Support 1-900-225-5624 Per Incident Telephone Support($35)1-800-950-1165 Disclaimer: Time and telephone numbers are subject to change without prior notice. ******** Network Associates offices outside the United States: Network Associates Australia Level 1, 500 Pacific Highway St. Leonards, NSW Sydney, Australia 2065 Phone: 61-2-8425-4200 Fax: 61-2-9439-5166 Network Associates Austria Pulvermuehlstrasse 17 Linz, Austria Postal Code A-4040 Phone: 43-732-757-244 Fax: 43-732-757-244-20 Network Associates Belgium Bessenveldtstraat 25a Diegem, Belgium - 1831 Phone: 32-3-716-4070 Fax: 61-2-716-4770 Network Associates do Brasil Rua Geraldo Flausino Gomez 78 Cj. - 51 Brooklin Novo - Sπo Paulo SP - 04575-060 - Brasil Phone: (55 11) 5505 1009 Fax: (55 11) 5505 1006 Network Associates Canada 139 Main Street, Suite 201 Unionville, Ontario Canada L3R 2G6 Phone: (905) 479-4189 Fax: (905) 479-4540 Network Associates People's Republic of China New Century Office Tower, Room 1557 No. 6 Southern Road Capitol Gym Beijing People's Republic of China 100044 Phone: 86 10 6849-2650 Fax: 86 10 6849-2069 Network Associates Denmark Lautruphoej 1-3 2750 Ballerup Danmark Phone: 45 70 277 277 Fax: 45 44 209 910 NA Network Associates Oy Sinikalliontie 9, 3rd Floor 02630 Espoo Finland Phone: 358 9 5270 70 Fax: 358 9 5270 7100 Network Associates France S.A. 50 Rue de Londres 75008 Paris France Phone: 33 1 44 908 737 Fax: 33 1 45 227 554 Network Associates GmbH Ohmstra▀e 1 D-85716 Unterschlei▀heim Deutschland Phone: 49 (0)89/3707-0 Fax: 49 (0)89/3707-1199 Network Associates Hong Kong 19th Floor, Matheson Centre 3 Matheson Way Causeway Bay Hong Kong 63225 Phone: 852-2832-9525 Fax: 852-2832-9530 Network Associates Srl Centro Direzionale Summit Palazzo D/1 Via Brescia, 28 20063 - Cernusco sul Naviglio (MI) ITALY Phone: 39 02 92 65 01 Fax: 39 02 92 14 16 44 Network Associates Japan, Inc. Toranomon 33 Mori Bldg. 3-8-21 Toranomon Minato-ku Tokyo 105-0001 Japan Phone: 81 3 5408 0700 Fax: 81 3 5408 0780 Network Associates Latin America 1200 South Pine Island Road, Suite 205 Plantation, Florida 33324 United States Phone: (954) 452-1721 Fax: (954) 236-8031 Network Associates de Mexico Andres Bello No. 10, 4 Piso 4th Floor Col. Polanco Mexico City, Mexico D.F. 11560 Phone: (525) 282-9180 Fax: (525) 282-9183 Network Associates International B.V. Gatwickstraat 25 1043 GL Amsterdam The Netherlands Phone: 31 20 586 6100 Fax: 31 20 586 6101 Network Associates Portugal Av. da Liberdade, 114 1269-046 Lisboa Portugal Phone: 351 1 340 4543 Fax: 351 1 340 4575 Net Tools Network Associates South Africa Bardev House, St. Andrews Meadowbrook Lane Epson Downs, P.O. Box 7062 Bryanston, Johannesburg South Africa 2021 Phone: 27 11 706-1629 Fax: 27 11 706-1569 Network Associates South East Asia 78 Shenton Way #29-02 Singapore 079120 Phone: 65 222-7555 Fax: 65 222-7555 Network Associates Spain Orense 4, 4a Planta. Edificio Trieste 28020 Madrid Spain Phone: 34 91 598 18 00 Fax: 34 91 556 14 04 Network Associates Sweden DatavΣgen 3A Box 596 S-175 26 JΣrfΣlla Sweden Phone: 46 (0) 8 580 88 400 Fax: 46 (0) 8 580 88 405 Network Associates AG Baeulerwisenstrasse 3 8152 Glattbrugg Switzerland Phone: 0041 1 808 99 66 Fax: 0041 1 808 99 77 Network Associates Taiwan Suite 6, 11F No. 188, Sec. 5 Nan King E. Rd. Taipei, Taiwan, Republic of China Phone: 886-2-27-474-8800 Fax: 886-2-27-635-5864 Network Associates International Ltd. Minton Place, Victoria Street Windsor, Berkshire SL4 1EG United Kingdom Phone: 44 (0)1753 827 500 Fax: 44 (0)1753 827 520 Or, you can receive online assistance through any of the following resources: 1. Internet E-mail: support@nai.com 2. Internet FTP: ftp://ftp.nai.com 3. World Wide Web: http://support.nai.com 4. America Online: keyword MCAFEE 5. CompuServe: GO NAI To provide the answers you need quickly and efficiently, the Network Associates technical support staff needs some information about your computer and your software. Please have this information ready when you call: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and bits-per- second rate, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail Network Associates also seeks and appreciates general feedback. * FOR PRODUCT UPGRADES * Network Associates has a worldwide range of partnerships and reseller relationships with hundreds of independent vendors, each of which can provide you with consulting services, sales advice, and product support for Network Associates software. To find a reseller near your location, see the RESELLER.TXT file located on your product CD-ROM or installed on your hard disk. For assistance in locating a local reseller, you can also contact Network Associates Customer Care. * FOR REPORTING PROBLEMS * Network Associates prides itself on delivering a high-quality product. If you find any problems, please take a moment to review the contents of this file. If the problem you've encountered appears in the Known Issues section of this README.TXT file, Network Associates is already aware of the problem, and you need not report it. If you find any feature that does not appear to function properly on your system, or if you believe an application would benefit greatly from enhancement, please contact Network Associates or one of its resellers with your suggestions or concerns. * NETWORK ASSOCIATES BETA SITE * To test pre-release software and obtain update files, including virus definition (.DAT) files, visit the Network Associates beta site at http://beta.nai.com. You will have access to Public Beta and External Test Areas. Your feedback will make a difference. * AVERT ANTI-VIRUS RESEARCH SITE * To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: http://www.avertlabs.com. __________________________________________ CT1 - COPYRIGHT AND TRADEMARK ATTRIBUTIONS Copyright (c) 2000 Networks Associates Technology, Inc. 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